FOR FIRST TIME REGISTRATION ON DSB
Modes of Registration :
1. Through App – Customer can download App from Google PlayStore
2. Through Web Link – Customer can open link or on
[Link] - on right hand
bottom corner, customer can select State and District and click on the
option „Web Portal‟. This will direct to the web link of Vendor operating in
that Centre
3. Call Centre – Customer can book request through Call Centre. The number
is also available on above link when State and District is selected
REGISTRATION PROCESS
Customer will open App/Link
Enter registered mobile number and captcha
API request is triggered to DSB system to generate OTP
Customer receives OTP as SMS
If OTP is not received, there is option to regenerate OTP
Customer enters OTP, Name, email ID (Optional)
Enter preferred PIN and re-enter for setting up PIN
Select Bank/s
Read and Click „I accept the Terms and Conditions‟ to proceed
Click on Create Profile
Customer is registered with DSB
Message of successful registration reflects on the screen and sent to
customer as SMS
Customer can now add Address (multiple), modify profile or place Service
Request
1. NON FINANCIAL SERVICES
A. PICK UP SERVICES
1. Negotiable Instruments (Cheque/DD/Bankers Cheque)
2. Cheque Book Requisition Slip
3. Form 15G/15H
4. Tax/GST Challan
5. Standing Instruction Request
SERVICE BOOKING PROCESS FOR CUSTOMER
Customer will Open App/Link
Enter Mobile number and PIN
OTP generated (4 digits) from Vendor to be entered. Login
Select preferred Bank for Service Request
API request is triggered by DSB system to Bank‟s CBS server to generate
OTP
If mobile number is not registered with the Bank, error message will get
reflected
If mobile number is registered with Bank, 6 digit OTP will be generated
(Sometimes by error, 5 digit OTP gets generated and customer has to wait
for 15 minutes before retrying. If customer selects regenerate OTP
immediately, same 5 digit OTP is received through SMS)
Customer enters the OTP
Customer is asked to select account
Select Central Bank of India‟s Account Number for placing request
pertaining to this account
Customer will be provided with an option “Save the account details for
future use” (This is a customer consent taken in DSB application for saving
account details)
Customer clicks on Proceed
Display of List of Services – Customer will select Pick up Services and the
pickup required
Customer will select the type of service and enter additional information
asked on the next screen as under:
Post Service Request Instrument details to be captured
Cheque Beneficiary, Number of
Instrument
15G/15H Number of Instrument
DD Beneficiary, Number of
Instrument
IT Challan IT Challan and Beneficiary Cheque
Issue SI Number of Instrument
Pay Order Beneficiary, Number of
Instrument
Cheque Book requisition slip Number of Instrument
Detail to be entered like Number of instruments, Name of Beneficiary,
Amount, Challan Amount, Number of cheques required
Confirmation of above information
Select address or Add address for pick up
DSB system will identify Branches of the selected Bank within 10 kms
radius of the pick up address
If home Branch falls within 10 km radius from pick up location, then home
Branch will be displayed as default Branch
Else the nearest Branch from pick up address will be selected as Default
Branch
Customer has option to change Branch
Customer will be displayed with available time slots for 3 consecutive
working days and he has to select his preferred time slot
Details will be displayed of Bank, Branch, Account Number, Service Type,
Service Details, Pick up address, preferred slot and service charges (For
review purpose) before submitting the request
Customer will verify request details and submit to place request
API called to Bank‟s CBS for debiting the charges from the Account. If
balance is not available or account is dormant, request will fail
If balance is available and account is active and eligible for DSB, Service
Request (SR) ID will be generated with request status as „Request
Initiated‟
Service Code is generated and sent to Agent and Customer. Agent can see
the Service Code displayed against the SR ID in Agent App. Customer
receives Service Code through SMS along with details of Agent assigned
and preferred time for pick up
Customer will keep the documents ready for Agent to pick up at the
preferred time slot
BACKGROUND PROCESS
System will assign an Agent for picking up from customer and delivering
the instruments/documents to the Bank. Status of SR will be changed to
„AGENT ASSIGNED‟ on Customer‟s App and Bank‟s portal
Assigned Agent will receive notification about the request, Customer
details, Bank details and Service Code
Bank will be able to view the request details including type of Service
requested, Customer details and Agent Name and Contact number and
Service Code (to be shared with Agent at the time of delivery by Agent)
PICK UP
Agent will reach customer address for pick up
Customer on verification, will share Service Code with Agent which he
enters in Agent App to confirm
Once code is matched, customer will receive a confirmation message to
hand over the documents
Agent will carry slips/forms required to be filled in by customer
Customer will fill requisite details in pay in slip/cheque book requisition
slip/Draft form/Challan/15G/15H
Customer will put the Slip/Forms along with instruments in an envelope,
seal it and hand over to the Agent
Agent will select „DOCUMENT RECEIVED‟ on his App. This status can be
viewed in Branch and customer portal
Agent will proceed to the Branch
Agent will hand over the envelope to the concerned Bank official
Bank Official will open the envelope in the presence of the Agent to find
the same in order
Bank Official will share Service Code with Agent
Agent will enter the Service Code in his App
DSB system will validate the Service Code
Status of the SR will be changed to „COMPLETED‟
Customer will receive a notification from DSB that service has been
successfully completed
B. DELIVERY SERVICES
1. Account statement
2. Non personalized Cheque book, Demand draft, Pay order
3. Term Deposit receipt /acknowledgement.
4. TDS & Form 16 Certificate Issuance
SERVICE BOOKING PROCESS FOR CUSTOMER
Customer will Open App/Link
Enter Mobile number and PIN
OTP generated (4 digits) from Vendor side to be entered. Login
Select preferred Bank for Service Request
API request is triggered by DSB system to Bank‟s CBS server to generate
OTP
If mobile number is not registered with the Bank, error message will get
reflected
If mobile number is registered with Bank, 6 digit OTP will be generated
(Sometimes by error, 5 digit OTP gets generated and customer has to wait
for 15 minutes before retrying. If customer selects regenerate OTP
immediately, same 5 digit OTP is received through SMS)
Customer enters the OTP
Customer is asked to select account (In case of SBI and IOB, this step is
immediately after selection of preferred Bank)
Select Account Number/CIF for IOB/Last 6 digits of Account Number for
SBI (differs for various Banks)
Customer will be provided with an option “Save the account details for
future use” (This is a customer consent taken in DSB application for saving
account details)
Customer clicks on proceed
Display of List of Services – Customer will select Delivery Request Services
Customer will select the type of service and enter additional information
asked on the next screen which is as under:
Type of Service Additional information Additional
Screen 1 Information Screen 2
Pay Order No. of pay order for Enter the beneficiary
delivery request name
Term Deposit Receipt Term Deposit Receipt TDR Account
Amount Number/TD Receipt
Number
Non-Personalised Number of Non- --
Chequebook Personalised
Chequebook
Gift Card Number of Gift Card for Gift Card Amount
Delivery Request
Demand Draft Number of Demand In Favour of
Draft
Account Statement Last Month/Last 3 --
Months/Other Dates
TDS/Form 16 Delivery Enter the Customer --
Requests (for current F.Y.) Name
Confirmation of above information and service charges
Select address or Add new address for delivery
DSB system will identify Branches of the selected Bank within 10 kms
radius of the delivery address
If home branch falls within 10 km radius from customer delivery location,
then home branch will be displayed as a default branch.
Else whichever is the branch (within a same bank) which is in a shortest
distance from customer delivery location will be displayed as a default
branch.
Customer has option to change Branch
Customer will be displayed with available time slots for 3 consecutive
working days and he has to select his preferred time slot
Details will be displayed of Bank, Branch, Account Number, Service Type,
Service Details, Delivery up address, preferred slot and service charges
(For review purpose) before submitting the request
Customer will verify request details and place request
API called to Bank‟s CBS for debiting the charges from the Account. If
balance is not available or account is dormant, request will fail
If balance is available and account is active and eligible for DSB, customer
account will be debited and Service Request (SR) ID will be generated.
A message is sent to the customer informing the SR ID and service
charges debited.
SERVICE DELIVERY PROCESS FOR BANK & AGENT
Post successful placing of the service request, SR details will be displayed
in the Inbox of the Bank portal. The service status will be “REQUEST
INITIATED”.
Service code will be sent to Bank to share with the Agent.
Bank user will accept the service request & keep the instrument ready.
When service request is ready for an agent to pick up then bank user will
have to click on the „Complete‟ button. The service status will change to
“BRANCH READY”.
At this point of time, DSB system will assign an agent for picking up the
instrument & delivering the same to the customer‟s address.
Once agent is assigned, the status of service request will be changed to
„AGENT ASSIGNED‟.
Assigned agent is notified (Push message) about the assigned request,
with the bank details (branch address, bank spokesperson details, service
code) and the customer details (name, contact info, address, and location
on map).
On the Bank portal, the request details (requested customer name,
contact info, request type, number of instruments) & the agent details
(agent name, agent contact & photo) will be displayed to the bank user‟s
inbox.
Customer will get notification about the assigned agent with required
details (agent name, contact info, time of delivery & service code).
Agent goes to the bank branch to pick up the instrument. Bank will verify
the Agent and will share the service code. Agent picks up the document
from bank. Bank should ensure that the instrument(s) is/are handed over
to the Agent in a sealed cover
DSB will validate the service code & on successful validation, status of the
service request will be changed to „DOCUMENT COLLECTED‟.
DSB will notify the customer about the status of the service request
through SMS.
Agent will reach the customer address to deliver the instrument. Agent
will enter the service code from customer, to confirm the delivery.
DSB will verify the service code for successful delivery. On successful
validation of service code, the status of service request is changed to
„COMPLETED‟.
Customer will receive a notification from DSB that service has been
successfully completed.
2. FINANCIAL TRASACTIONS
Customer places request for Cash Withdrawal
DSB Agent gets assigned to attend the Request
DSB Agent is allotted FI BCA Code & Micro ATM
Agent serves the request through Micro ATM – AEPS/Card Based
Upon successful completion - Customer‟s Account Debit and Agent‟s
Settlement A/c Credit
DSB Transaction completion Status
COMPLETED: If transaction completed successfully
CANCELLED: If unable to complete due to TECHNCAL FAILURE,
charge refunded to customer
CLOSURE NON SERVICEABILITY: If unable to complete due to
BUSINESS FAILURE (Error Response from CBS, UIDAI, NPCI). No
refund to customer
*******End of Document*******