SOCIAL SCIENCE – Consumer Rights
1. Define Consumer Rights
Consumer rights are the rights given to consumers to protect them from unfair trade
practices and to ensure safe and informed buying of goods and services.
2. Different Consumer Rights in India
• Right to Safety: Protection from harmful goods and services.
• Right to Information: Right to know quality, price, ingredients and expiry date.
• Right to Choose: Freedom to select from different products and services.
• Right to be Heard: Consumers can raise complaints and opinions.
• Right to Seek Redressal: Right to compensation against unfair practices.
• Right to Consumer Education: Right to learn about consumer rights and responsibilities.
(You can paste related photos like ISI mark, expiry date label, shopping choices, complaint
helpline, etc.)
3. Case Study with Judgment
Case: A customer bought an electric iron that stopped working within a few days and
caused a spark. The shopkeeper refused replacement.
Consumer Right Involved: Right to Safety and Right to Seek Redressal.
Judgment: The consumer complained in the consumer forum and received a
replacement/refund. The seller was held responsible for selling a defective product.
4. Poster / Slogan
“Know Your Rights, Shop Smart, Stay Safe!”
“Jago Grahak Jago!”
Prepared Assignment Format Ready for School Submission.