COMPLAIN LETTERS
Form:
Dear restaurant manage,… (tên cửa hàng)
I’m writing to express my disappointment with the (ngày, tháng, năm, phòng,…)
First,..
Secondly,…
Thirdly,…
Thank you for ur attention to these matters
I hope that my feedback will be taken consideration to enhance service for all
customers.
Best regard,
Ký tên.
Code 1: (C)
You are Candace Flynn. Now, write a formal letter to complain about the food you had
at Nobu, a Japanese restaurant you have been to recently. In ur letter, you should
complain about
- The price of the food
- The size of the plate
- The quality of the food
Write a letter in at least 100 words on answer sheet.
Answer
Dear restaurant manage of Nobu restaurant, I’m writing to express my disappointment
w the quality of service at ur restaurant
(April 3, 2025 – Room 205)
First, the price of the food was too high compared to what was served. I expected
better value for the amount I paid
Secondly, the portion sizes were too small. The plates looked nice, but the amount of
food was not enough
Thirdly, the quality of the food was not as good as I expect. The taste was average, and
some dishes didn’t seem fresh
Thank you for ur attention to these matters
I hope that my feedback will be taken consideration to enhance service for all
customers
Best regards,
Candace Flynn
Code 2: (C)
You are Theodore Mosby. Now, write a formal
Letter to complain about the service you received at the Corner Bistro, an Italian
restaurant in your city. In your letter you should complain about:
- The table you booked
- The quality of service
- The attitude of the staff
Write a letter in at least 100 words on ur answer sheet
Answer
Dear restaurant manage Corner Bistro
I’m writing to express my disappointment with the quality of service at ur restaurant
on the evening of May 20th in Room 125
First of all, I booked a table before coming but when I arrived, it wasn’t ready. I had to
wait and was given a seat near the kitche, which was noisy
Secondly, the service wasn’t good. The staff were slow, and my food came late and not
hot
Thirdly, one waiter was quite rude when I asked about my order. He didn’t answer
rucely and made me feel uncomfortable
Thank you for your attention to these matters
I hope that my feedback will be taken consideration to enhance service for all
customers
Best regards,
Theodory Mosby
Code 3: (C)
You are Emily Charlton. Write a formal letter of complaint to May Boutique about the
dress you bought online two days ago. In your letter, you should complain about:
- the quality of the dress
- the speed of delivery
- the customer service
Write a letter in at least 100 words on your answer sheet.
Answer
Dear restaurant manage May Boutique
I’m writing to express my disappointment w the quality of dress I bought from ur
online store two days ago
First, the quality of the dress was bad. The color was not the same as in the picture,
and the material felt cheap. It also had some loose threads
Secondly, the delivery was slow. I paid for fast shipping, but I received the dress later
than expected
Thirdly, the customer service wasn’t good. When I call for ur attention to these
matters.
I hope you can fix this problem by giving me a refund or sending me a new dress.
Best regards,
Emily Charlton
Code 4: (Q)
You are Sheldon Cooper, Write a formal letter to Verizon store asking for inforet about
the latest laptops in the shop. In your letter, you should ask about!
- , product catalogue
- discounts
- return and refund policy
Write a letter in at least 100 words on your answer sheet.
Answer
Dear store mange, Verizon Store
My name is Sheldon Cooper. I’m a student from Texas, and I’m writing to ask for
someone information about the lastest laptops in your store
First, I’d like to ask if you could send me a product catalogue that shows the new
laptop models, their prices and features
Secondly, do you after any student discounts? I’m currently studying at university and
a discount would help me a lot
Finally, I’d like to know about ur return and refund policy in case the laptop doesn’t
work well or if need to return it
Thank you very much. I hope to hear from you soon
Best regards,
Sheldon Cooper.
Code 5: (Q)
You are Beth Childs. Write a formal letter to Salford language school asting for
information about an English course. In your letter, you should ask about:
- the content of the course the length of the lesson
- the maximum number of students
Write a letter in at least 100 words on vour answer sheet
Answer
Dear sir or madam, Salford Language School
My name is Beth Childs. I’m a student from Manchester, and I’m writing to ask for
more information about your E course
First, I’d like to know about the content of the course. What topics do you cover, and
do you focus more on speaking, writing, or grammar?
Secondly, I want to ask about the length of each lesson. How many hours does one
class last and how often are the lessons?
Finally, could you tell me the maximum number of students in each class? I prefer
small groups so I can learn better
Thank you for your time. I look forward to ur reply
Best regards,
Beth Childs.
Code 6: (C)
You are Helena Manning. Write a formal letter of complaint to IBEST English Center
about Speaking course you attended a month a month ago. In your letter you should
complain about:
- The number of students
- The teacher’s method
- The attitude of the staff
At least 100 words
Answer
Dear IBEST English Center
I’m writing to express my disappointment with the quality of Speaking course I attend
your center one month ago. I was very disappointed with the experience and would
like to share my concerns
First, there were too many students in the class. It was very crowded and I did not
have enough time to practice speaking.
Secondly, the teacher’s method was not effective. He spoke too fast and did not
explain clearly. Many students could not understand the lessons.
Thirdly, the staff at the center were not friendly. When I asked for help, they did not
answer me kindly. I felt very uncomfortable..
Thank you for ur attention to these matters
I hope that my feedback will be taken consideration to enhance service for all students
Best regards,
Helena Manning.
Code 7: (Q)
You are Monica Geller. Write a formal letter to the restaurant to ask for information
about booking for a family dinner in your letter you should ask about
- The available booking dates
- The location of the table
- The options on the many
Write at least 100 words
Answer
Dear restaurant manager,
My name is Monica Geller. I am a student, and I come from New York. I am writing to
ask for some information about booking a table for a family dinner at your restaurant.
First, could you please tell me what dates are available for booking in the next two
weeks? My family and I are free on weekends.
Second, I would like to know where the table will be. We would like a quiet place,
maybe near the window, with enough space for six people.
Lastly, could you please send me the menu options? We would like to know what
dishes are available, and whether you offer vegetarian or special diet meals.
Thank you very much for your time. I look forward to hearing from you soon.
Best regard,
Monica Geller
Code 8: (Q)
You are Lizzie Grant. Write a formal letter to Eagles Travel Agency to ask for
information about a package tour to the U.S. In your letter you should ask about:
- The schedule of the tour
- The price of the tour
- The accommodations
Answer
Dear Eagles Travel Agency ,
My name is Lizzie Grant, and I am writing to ask for more information about your
package tour to the United States. I am very interested in joining this tour and
would like to know some important details before making a decision.
First, could you please send me the schedule of the tour? I would like to know how
many days the tour lasts, and which cities or places we will visit.
Second, I would like to ask about the price. Please let me know the total cost of the
tour, and if the price includes transportation, meals, and tickets to attractions.
Finally, could you tell me about the accommodations? I would like to know where
we will stay, how many people share one room, and if the hotels have good
services.
Thank you very much for your time. I look forward to your reply.
Yours faithfully,
Lizzie Grant
Code 9:
You are Ross Geller. Write a formal letter to Metropole Hotel in England to ask
for information about your booking there.
In the letter, you should ask about:
the types of room available
the price per night
the facilities in the hotel
Write your letter in at least 100 words on the answer sheet.
Answer
Dear Sir or Madam,
I am writing to ask for some information about booking a room at your hotel. I am
planning to visit England next month and I would like to know more before making
a reservation.
Could you please tell me what types of rooms are available? For example, do you
have single rooms, double rooms, or family rooms?
I would also like to ask about the price per night for each type of room. Do you
offer any discounts for longer stays?
Finally, could you give me some details about the facilities in the hotel? I want to
know if you have free Wi-Fi, a gym, a swimming pool, and a restaurant.
I look forward to your reply. Thank you in advance.
Best regards,
Ross Geller.
Code 10:
You are Jessica Day.
Write a formal letter of complaint to Riverside Hotel about your stay there a week
ago.
In your letter, you should complain about:
the room you had
the facilities in the hotel
the staff attitude
Write a letter in at least 100 words on your answer sheet.
Answer
Dear Sir or Madam,
I am writing to make a formal complaint about my stay at your hotel last week. I
was very disappointed with the experience.
Firstly, the room I had was not clean and smelled bad. The bed sheets were dirty
and the bathroom was not cleaned properly.
Secondly, the facilities in the hotel were not as advertised. The gym was closed and
the swimming pool was dirty. There was no hot water on the second day.
Finally, the staff attitude was very poor. When I asked for help, they were rude
and unhelpful. I did not feel welcome at all.
I hope you will improve your service and respond to my complaint soon.
Best regards,
Jessica Day