07/11/2025 10:07 AM GMT
Automated Process Thank you for contacting Dell Technologies. You will be
connected with an agent shortly.
Automated Process Neha S ➕
Automated Process Welcome, JC. My name is Neha, and I'll be assisting you
today. Please allow me a moment to review your request
details.
Neha S Hi Good After Noon
07/11/2025 10:08 AM GMT
You Hello,
You Good afteroon.
Neha S I would like to confirm if you’re calling in with Service Tag
:G2NDNY3
which brings up system type : OPTIPLEX 3000 Is that
correct ?
You Yes.
07/11/2025 10:09 AM GMT
Neha S Before we proceed with the troubleshooting, please
share the below details so that we can create a case for
you:
First Name:
Last Name:
Primary Contact Number:
Alternate Number:
Official Email ID:
You Before copying the case number. The page has
disconnected. Could you please share the case number?
Neha S sure
Neha S ill create and share it
Neha S Can you please share contact details
07/11/2025 10:10 AM GMT
You The case number appeared before.
You This complaint is for my end customer.
Neha S alright
Neha S let me check the portal
07/11/2025 10:11 AM GMT
Neha S is system in India ?
You I need to forward the case number and link to my end
customer. rest of the exact issue you can discuss with
him.
You NO
You USA
Neha S do you have a system with you right now?
07/11/2025 10:12 AM GMT
You The CPU currently located in USA
Neha S ok got you
07/11/2025 10:13 AM GMT
Neha S Name: JC C
PPN: 5215543880562
Email: ventas@[Link]
Neha S re deatils correct ?
You yes
Neha S unfortunately you chat has been connected to India
support
07/11/2025 10:14 AM GMT
You I chose international only.
Neha S I can give you tool free # on which you can ask user to
connect with us
07/11/2025 10:15 AM GMT
Neha S let me check the toll free #
Neha S allow me 2-3 min
You ok
07/11/2025 10:16 AM GMT
Neha S 1-866-362-5350
07/11/2025 10:17 AM GMT
Neha S is there anything else I may assist you with?
You case number
You chat link.
Neha S sorry I do not have chat link for USA
Neha S I only have the toll free #
07/11/2025 10:20 AM GMT
Neha S you can call and ask to create a ticket
07/11/2025 10:21 AM GMT
Neha S they will help you
Neha S Thank you for choosing Dell
? It was pleasure assisting you
Please disconnect the chat from your side.
07/11/2025 10:22 AM GMT
Neha S In order for this chat to stay active, kindly respond within
the next 2 minutes to continue the chat.
07/11/2025 10:23 AM GMT
Neha S Since I have not received a response, the session will end
soon.
07/11/2025 10:24 AM GMT
Neha S Thank you for contacting Dell Technical Support, have a
nice day
Automated Process [Link]
MessagingPostChatForm?sessionKey={{SessionKey}}
Automated Process Neha S ➖