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SECTION- 3 PART A

SCOPE OF WORK
1. GENERAL

1.1 The Telecom Exchanges work on round the clock mode, and it requires stable and
uninterrupted power supply to the equipment. The Electro-mechanical installations in
Telephone Exchange (TE) buildings are typically of Substation / DG sets / AC plants / Fire
detection /EI & Fans / pump sets / Lightening Conductor / Earthing and Compound lighting
etc. It is proposed to outsource the operation and maintenance of these services in TE
building for smooth and uninterrupted / need based working and the performance of
Outsourced activities are determined by the well-defined SLA Parameters The scope of
work comprises of operation and regular maintenance/preventive maintenance of various
electrical & mechanical equipment and machines as indicated in the bid document or
Schedule of Work.

1.2 Service Hours: The Contractor’s standard hours of service shall be 24 hours a day, 7
days a week throughout the year (i.e. 24x365). The Contractor shall be responsible for
24x365 management of all the systems as per scope of work with services rendered as
per Service Level Agreement between utility & Contractor.

1.3 The vendor has to maintain a complain booking facility where the complaint can be
booked by the user on 24x7 basis. The complain can be booked by the user over
phone/email/WhatsApp at any point of time. The service provider shall provide complaint
docket No. immediately after a complaint is booked. The status of complain docket will
available in 24x7 hours basis.

1.4 The service provider is at liberty to implement the operation of EM services either by
deploying minimum required manpower or by deploying the Automation and remote
monitoring systems such that required operations are carried out as per system
requirement to meet the availability of power source either through EB supply/ DG , and
maintaining the desired Switch room Temp by optimally switching on / off AC units /
operating pumps as and when required to maintain sufficient water in storage tanks and
also on/off of other services on need basis. The guiding principle for operation of EM
services either through engaged operators / system based, is optimal utilization /
Availability of required service / meeting the KPI / SLA Parameters / Energy conservation.

1.5 Apart from the operation, the service provider shall undertake all preventive / breakdown
maintenance activities as stated in the Tender document to ensure that the systems are in
good working condition and are repaired within the shortest possible time period without
affecting the ongoing services. In case of any delay in repairs/ service of faulty equipment,
which is likely to affect extending power supply / maintaining the desired Temp in switch
room etc. the service provider shall make alternative arrangements at his own cost.

1.6 The Department reserves the right to intervene and take such steps which in its view
necessitated due to perceived failure of the service provider to extend required operations /
repairs / replacements / preventive maintenance activities etc. in the interest of maintaining
the Telecom services in the building.

2 MATERIALS

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2.1 Generally, materials needed for maintenance have to be arranged by the Service Provider
at his own cost. Materials arranged by Service Provider shall be of makes as per the list of
approved makes attached, the materials not available in the approved makes list shall be
of good quality of makes (ISI) duly approved by Engineer-in-charge.
2.2 Replacement of defective/damaged material shall be of approved make only.

2.3 Dismantled materials shall be returned to BSNL except those items for which the
replacement is supplied by the Service Provider.

2.4 To ensure timely replacement of faulty items, spare material required as per schedule of
inventory shall be maintained at nodal station/s. The list of material and their quantities in
proportion to the quantum of work involved in the contract and name of station/s will be
declared by Engineer-in-charge at the time of commencement of the work.

3 TOOLS & PLANTS

3.1 All tools and plants required for carrying out various tasks relevant to operation and
maintenance of EMS have to be arranged by Service Provider at his own cost. The
following minimum T&P are required to be kept at site i.e., all the major premises, where
operation and maintenance are being done.

Sl. No. Description of Items Quantity

1 Crimping machine suitable for 6sqmm. To 300 sqmm. Cable 1 No.
2 Ring and adjustable spanner 1 Set
3 Pipe wrench /hammer 1 Set
4 Chargeable torch 1 No.
5 Test Lamp. 1 No.
6 Clip on meter for measuring Voltage, current (Tong Tester) 1 No.
7 Megger for insulation resistance 1 No.
8 Earth tester for earth resistance 1 No.
9 Required size ladder 1 No.
10 Hand gloves 1 Set

3.2 The Service Provider will provide the persons with necessary Testing and safety
equipment.

3.3 The above list is general and any other requirement for smooth O&M of installation shall
be Service Provider’s responsibility and shall not claim anything extra on this account.

3.4 The Service Provider can either deploy an automotive system at his own cost for
Operation and Maintenance of Electro-mechanical services (EMS) such as fault
monitoring, detection, and resolving management system to reduce human intervention –
a system similar to that of Customer Management System (CRM) or use operators to full fill
the stated requirements in the Tender document.

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SECTION- 3 PART B
COMMERCIAL AND TECHNICAL

1. In case operators are engaged by service provider, The persons engaged by Service
Provider should maintain proper discipline and good behaviour with all concerned.

2. The Service Provider shall remove such persons from the site, within 24 hours, whose
behaviour is found in-disciplined & improper and the Executive Engineer's(E) decision in
this regard shall be final.

3. Any damage to the installation(s)/building during the maintenance period due to the
carelessness on part of the maintenance staff shall be the responsibility of Service
Provider & be replaced/rectified without any extra cost.

4. The Service Provider will provide the persons with necessary T&P, Testing & safety
equipment.

5. Any accident or damage during maintenance will be the responsibility of the Service
Provider & BSNL will not entertain any claim, compensation, penalty etc. on this account or
on account of non-observance of any other requirement of law relevant to his work.

6. Service Provider has to observe all the labour rules & regulation in-force at his end. The
service provider shall indemnify the purchaser against any clients for non-compliance of
labours rule in force.

7. The service provider should ensure that the person engaged by him shall be qualified for
operation of substation and EMS available at the site.

8. Dismantled materials shall be returned to the Department except those items for which the
replacement is supplied by the Service Provider.

9. The Department reserves the right to carry out any work at the risk and cost of the Service
Provider, if the Service Provider fails to perform any duty as per the contract.

10. The Bidder must obtain himself at his own expenses, all the information(s) necessary for
the purpose of tendering.

11. The Bidder may inspect the site(s) & acquaint himself with all the local conditions, means
of access to work & nature of work etc., No claims shall be entertained on these accounts.

12. The rates quoted must be full & final. Nothing extra is payable other than the quoted rates
unless specified.

13. The Service Provider shall not sublet the work. However, services of specialized agencies
for specific/specialized work can be arranged through authorized dealers/OEM.

14. The Service Provider shall maintain the installation(s) in such a way as to provide
uninterrupted Power supply and Air Conditioning to the campus/building(s). Service
Provider has to attend main units immediately. The decision of EE (E) regarding imposition
of penalty as per clauses of section-4 Part F or execution of the work at the risk and cost
of the Service Provider shall be final and binding on the Service Provider.

15. The sitting arrangement for the staff engaged by the Service Provider should be arranged
by the Service Provider at his own cost. The space & electricity shall be made available by
the Department free of cost.

16. The Department reserves the right to terminate the contract by giving notice of one-month
duration at any time during the currency of the contract without any financial implication. In
such a situation the service provider shall not be entitled to any additional compensation
on account of provisions made under this agreement other than the notice period.

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17. BSNL shall deduct TDS on part of GST from payment due to the Service Provider as per
the rules of the Central / State government. A certificate for such deduction shall be issued
to the Service Provider by the Account Officer Concerned. (if applicable).

18. WITHDRAWAL OF TENDER: - The Service Providers are advised to submit their tenders
carefully as any bidder found to be withdrawing their tender within the validity period or
withdraws the tender after acceptance or fails to start the work after award, action as per
Clause 12.7 section-4 Part A of the NIT shall be taken against him and he will not be
allowed to participate in tender for the same work on further calls for a period of 3 Years.

19. The Service Provider has to keep all the electro-mechanical equipment & site under his
maintenance neat and clean to avoid any accident and or fire hazards

20. It is the Service Provider's responsibility to carry out proper maintenance work as per
agreement and if more persons are required. It is to be arranged by the Service Provider
at no extra cost.

21. Service Provider should have round the clock contact fixed/mobile telephone number(s) at
site before award of work. In case of emergency, the Service Provider and his authorized
Engineer/Supervisor shall be available at site on short notice from Engineer-in- charge and
make all efforts to make the situation normal at the earliest.

22. A complaint book (as Annexed) duly authenticated by SDE(E)/JTO(E) concerned shall be
kept up to date at site by the Service Provider and the same shall be available for
checking & verification by Engineer in charge and departmental authorities. The telephone
number for lodging complaints shall be circulated by SDE(E)/EE(E) to all concerned for
maintaining the proper docket system or alternatively system generated log events to be
provided by service provider to SDE E / JTO E about the Equipment under his
maintenance. Also proper arrangement for escalation of complaints shall be made
functional within 15 days of commencement of Contract.

23. The staff deputed at site by the Service Provider shall bear an identity card and uniform on
duty.

24. After the contract period is over, the Service Provider will have to make arrangement for
smooth handing over of comprehensive maintenance and operation of all services/
inventories to the department i.e. SDE(E)/JTO(E) in smooth manner without interruption of
entire Electro-Mechanical services within 15 days after award of work to new Service
Provider and further handing over by the department to new Service Provider. The Service
Provider shall be responsible for any discrepancy vis-à- vis the status of the EMS
installations as was handed over to him at the start of the work by him including any
modification carried out during the currency of the contract.

25. The Service Provider will submit the self-certified Aadhar Card of the staff if engaged for
day-to-day operation and maintenance of the installation(s). Such documents shall be
counter signed by Service Provider also. The Service Provider should also supply three
passport size photographs along with details of the staff to the department.

26. The record of all servicing, testing, cleaning, calibration, replacements, repairing, readings,
complaints etc. as per above shall be maintained as per direction of Engineer-in-charge
without any extra payment.

27. In case, the comprehensive maintenance and operation contract is already in force and on
completion of contract, the Service Provider will have to make arrangement for smooth
taking over / handing over of all services to the department / other firm.

28. The payment for last two months including SD/PBG shall be released only after successful
handing over of the installation to the department/new Service Provider.

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29. All the inventories mentioned in the Comprehensive Maintenance contract or the services
handed over to Service Provider for maintenance shall be kept in healthy condition all the
time. Any components which will not be maintained in healthy condition, recovery will be
made as per pro-rata basis, besides other penal recovery on account of unsatisfactory
performance including carrying out the work on risk and cost of Service Provider and
termination of contract etc. for which decision of Engineer-in- charge will be final and
binding.

30. Maintenance/servicing of all the equipment are to be done as and when required in
consultation with Engineer-in-charge so as to keep the installation always in healthy
condition. A register/recordkeeping book shall be maintained by the service provider as per
the given format.

31. In case of unsatisfactory performance of any equipment during the maintenance period,
recovery as per schedule mention in section 9 Part F shall be imposed. The decision of
Executive Engineer (Electrical) for imposing penalty shall be final and binding.
Unsatisfactory performance of the equipment shall be generally construed as non-
availability of desired output from the equipment.

32. The recoveries/penalties for any aspect shall be calculated on monthly basis and shall be
submitted along with each bill.

33. The recoveries/penalties on account of poor performance or failure to maintain SLA

conditions, shall be done as per the penalty clause.

34. A joint inspection of the building shall be carried out bimonthly by JTO(E)/ SDE(E) and
representative of the Service Provider. Inspection report shall be signed by both the
parties and defects notified shall be rectified by the Service Provider within Seven days
from such notification of defects.

35. A joint inspection of the building shall be carried out half-yearly by EE(E) and authorized
representative of the Service Provider. Inspection report shall be signed by both the parties
and defects notified shall be rectified by the Service Provider within Seven days from such
notification of defects.

36. Information regarding faults conveyed by E-mail /Logbook//Complaint book shall be

considered as sufficient means of communication. All necessary action viz. execution of
work at the risk and cost of the Service Provider, execution of penalties etc. as per terms
& conditions of the agreement may be carried out in follow-up to communication of the
same to the Service Provider by SMS / E-mail.

37. For communication purpose, following details are to be furnished by the Service Provider:
-
a. E-MAIL ID …………………………..
b. Mobile No. ………………………….
38. Any change / addition / deletion / modification in above mentioned contact particulars shall
be immediately conveyed by the Service Provider in writing to SDE(E)-in-charge and copy
shall be forwarded to the EE(E) during execution of work.

39. PERFORMANCE
39.1 This contract aims to ensure that passive infrastructure (DG set, ACs, EI & Fans,
Substation, Fire detection system, extinguisher etc.) of BSNL installations remains in
functional condition all the times so as to achieve an overall uptime of > 99% in respect of
those installation for which only comprehensive maintenance is included in the scope of
work and 100% uptime in respect of those installation having comprehensive maintenance
& operation.

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39.2 All the EMS including AC/DG set/Substation/AFD shall be maintained in such a way that
there is no interruption is caused to the Telecom services on account of the said EMS.

39.3 In case the Service Provider fails to rectify and attend to the fault as per performance
level. BSNL shall be at liberty to impose and recover the amount as per Section-4 Part F
and get the same carried out at the risk & cost of the original Service Provider. Intimation
sent through SMS/WhatsApp/E-mail shall be considered sufficient notice to take action as
above. The decision/intimation by EE (E) shall be final.

40 TERMINATION OF CONTRACT

RIGHT IS RESERVED BY BSNL FOR TERMINATING THE CONTRACT BY GIVING ONE WEEK NOTICE
DUE TO SERIOUS DEFAULT. THIS INCLUDES MAJOR BREAK DOWN WHICH RESULT INTO
DISRUPTION OF COMMUNICATION SERVICE OR MAJOR ACCIDENT DUE TO NEGLIGENCE ON THE
PART OF SERVICE PROVIDER OR MAJOR FIRE OR REVENUE LOSS TO THE BSNL MORE THAN
10% OF THE TENDERED AMOUNT OR THE CUMULATIVE PENALTIES ON ACCOUNT OF POOR
PERFORMANCE IF EXCEED TO 5% OF THE TENDERED AMOUNT. IN SUCH A CASE THE CONTRACT
SHALL BE TERMINATED AND 10% OF THE ESTIMATED COST OR TENDERED AMOUNT, WHICHEVER
IS HIGHER SHALL BE RECOVERED. THE DECISION OF SUPERINTENDING ENGINEER
(ELECTRICAL)/CHIEF ENGINEER (ELECTRICAL) IN THIS REGARD SHALL BE FINAL AND BINDING.

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SECTION-3 PART C

SCHEDULE OF REQUIREMENTS (SOR)

The Schedule of Requirement (SOR) is given below:

Name of Work: SLA based Operation & Comprehensive Maintenance of

Electromechanical Services RTTC Road No. 14 VKIA Jaipur .
Sl. Description of Item Qty Unit
No.

1 2 3 4
1 Round the clock SLA based operation and
comprehensive maintenance (as specified) of Electro-
Mechanical services as per details given in relevant
sections and schedule of inventories attached of
following stations/ installations.
A RTTC Jaipur 24 Months

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[Link]. : RTTC, VKIA, Jaipur ( With round the clock operation and comprehensive Maintenance)
(A) SUB STATION
Transformer Details of H.T. Panel Overhead Bus Interconnection Cables/ Date of Installation
Trunking Bus Trunking
Item Capacity Make Item Capacity Type (length)/ Capacity

TR-I 315 KVA Uttam Bharat OCB 400A In-door (ALAI/XL) ….. Cables 4.12.2000

Note: All the associated Power cable of Sub Staion & Panels are included in the scope of work.
Ancillary Items
No. of LT Panels/ MV Panel 2
No. of Earth Stations (sub station) 12
No. of Earth Stations (DEA) 4
No. of APFC Panels 2
No. of Feeder Panels 11
(B) ENGINE ALTERNATOR SET
Set Cap. of each Water / Air Make Model Date of Inst. Interconnection Cables
Cooled
Engine -1 396 HP (320 KVA) Water Greaves TBD 2V 12 MK -II 14.10.2000 Cable
Alternator -1 320 KVA Stamford Salient pole self Excited
Note:- All the associated power cable of Engine Alternator & Panels are included in the scope of work.
(C) PUMPS
Water Supply Pump alongwith control / power panel
No. of pumps Cap. of each pump Make Type of Pump Date of Installation Remarks
(HP)
1 12.5 Kirloskar Monoblock 2000
2 12.5 Kirloskar KDS 1348+ Monoblock Mar-26
1 10 AMRUT P 50/18 Submersilble Mar-26

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1 2 Kirloskar ETERNA 1500 CW+ De-watering (Sewage) sump Pump Mar-26 Sump Pump
Note: All the associated Power cable of Pumps & Panels are included in the scope of work.
(D) FIRE EXTINGUISHER
Type Capacity Nos.
CO2 22.5 2
CO2 4.5 10
DCP 5 10
ABC 5 4

(E) AIR CONDITIONERS

Type of Air Conditioner Capacity Nos. Make Date of Purchase
Split AC 1.5 2 VOLTAS Computer LAB 2023
Split AC 1.5 8 VOLTAS Class Room 2023
Split AC 1.5 11 HITACHI 4G LAB 2025
Split AC 1.5 7 HITACHI Maharana Pratap Hostel 2025
Note: All the associated Power cable of Air Conditioners & Panels are included in the scope of work.

(ii) GEYSERS
D.O.I.
Location Qty Capacity
Hostel -I G/F 2 No. 35 Ltr Nov. 2025
15 Ltr
Hostel -I G/F 6 No. Mar. 2026
(F) STAFF QUARTERS ( DOI- March 2003)

Total No. of occupied Qtrs Lt Pts Fan Pts Lt plug Power Plug

Type - II 1 12 5 5 3
Type -III 2 13 6 7 3

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Type -V
Stairs 15 ----

(a) Service Connection Particulars :

1 Point of metering (Single / Multiple): - Single
2 Type of Connection (HT/LT):- Feeded from main bldg.
3 Number of LT Meters:- 3 Nos. used out of 20 Nos.
4 LT Cable particulars ([Link].):- 240
5 HT Cable particulars ([Link].):- 0
6 Number of Distribution / Metering Panel / Feeder pillars. 8

(H) ELECTRICAL INSTALLATION

(DOI March 2000)

* Size of Building.
* G +…2…………..Floors 1) Admn Bldg
(a) Ground Floor
Admin Building Ground Floor Room No. 1,2,11B,13,14,15,16,17,18,22B,23,24A,24B,25,26,27A,27B,29, Stairs,
common Toilet (Four Numbers), 34,35,Corridor 1744.77 [Link]
(b) First Floor
Admin Building First Floor Room No. 102, 103, 115,110,111,127, one Toilet, Half corridor 818.05 [Link]
(c) MV Panel Room 97.05 [Link]
2) Energy Block
132 [Link]
3) Pump Room, Guard Room, Meter room 55 [Link]

2846.87 [Link]
4) Hostel Block -I ( G/Floor ) i/c MESS
Maharana Pratap Hostel Ground floor 17 Rooms, Corridor and Mess 914 [Link]

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* Appropriate No. of
* SDBs = 300 Nos
* Main Board = 16 Nos
* Earth Stations = 20 Nos
Note:- All the associated power cable & Panels are included in the scope of work.

(I) COMPOUND LIGHTING

( DOI- December 2025)

No. of Poles 86 nos.
No. of Fittings 39 nos. 60Watt LED Light on 7Mtr pole (DOP = 2025)
32 No. Globe Type Light with 18Watt LED Lamp on 3Mtr pole (DOP = 2025)
15 No. 50Watt LED Light on 7Mtr pole (DOP = 2025)
Gate light 2 No. 40 Watt LED Post Top Lantern (DOP = 2025)

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SECTION – 4 PART-E
WORK SPECIFICATIONS FOR OPERATION AND
MAINTENANCE OF EMS
SECTION - I
EI & FANS
Part – I: Scope of Maintenance

1. Ensuring that E.I. installation is always kept in clean, healthy working condition.
2. Attending day to day routine complaints in a prompt and satisfactory manner.
3. Ensuring that no breakdown in power supply takes place and in case it happens, to
take all required steps including contacting supply co. for earliest restoration.
4. Maintaining the installation including all accessories viz. light fitting, fans, light and
power point wiring, circuit wiring, compound light, Geyser, heater, desert cooler,
SDB, MDB, LT Cable, Sub Main wiring, Earthing etc.
5. Ensuring that there is no wastage of electrical energy. Details of steps to be taken in
this regard to be worked out in consultation with the maintenance in charge.
6. Carrying out minor additions and alterations ordered by Engineer-in-charge
(Materials required shallbe supplied by the service provider)
7. Carrying out various maintenance routines and tests as stated in Part-III
8. Maintaining registers for complaints and test results.

PART – II : TASKS TO BE PERFORMED WITHIN FIRST 30 DAYS.

FOLLOWING ITEMS SHOULD BE CARRIED OUT WITHIN FIRST 30 DAYS.

1. Establish an enquiry office and organize a system with the approval of Engineer-in-
charge so that complaints can be received and attended properly.
2. Measurement of the resistance of Earth Stations of EI System and checking of the
continuity of earth conductor. Results to be recorded.
3. Preparing in inventory of materials to be kept at site for prompt maintenance in
consultation with Engineer-in-charge. Materials for all the services to be considered for
preparation of inventory.
4. Inspection of Main Board & SDBs for following:
(a) Any loose / improper connection (no strand cutting for making connection to be
allowed).
(b) Improper rating of switches / fuse (c) cleanliness.
5. General inspection of EI system to identify shortcoming. Also, any other relevant
aspect which may come in the way of proper maintenance should be recorded in
register and also brought to the notice of Engineer-in-charge.
6. Insulation test.

PART – III: MAINTENANCE SCHEDULE TO BE FOLLOWED.

1. Testing of earthing system for earth resistance and continuity: Six Monthly of initial
testing.
2. Inspection of MB & SDB: Every Three Months after initial testing.
3. Insulation test of MB & SDB: Every Year of initial testing.
4. Periodical Maintenance shall be done as per Manufacturers Recommendation.
PART – IV : MATERIALS
1. All the materials required for carrying out maintenance shall be arranged by the
Service Provider at his own cost.
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SECTION-II
SUBSTATION

Part –I: Scope of Maintenance

1. Ensuring that H.T. Panels, Transformers, L.T. Panels, Capacitor panels and outdoor
structure as well as connecting cables/bus-ducts(bus-trunking) including service cable
from double pole structure / four pole structure / OCB/tapping point of electric supply
company, including all cable joints constituting the Substation are maintained in healthy
& clean condition. However, energy meter with its CTs & PT sets provided by the
electric supply company are not included in the agreement.
2. Monitoring on continuous basis power factor & peak load and ensuring that these are
maintained within limits. to avoid penalty. Efforts shall be made to achieve power factor
rebates.
3. To perform maintenance tasks as per schedule given below.
4. To disconnect total electric supply and or individual loads in case of emergency
situation to avoid / limit damage.
5. To ensure continuous power supply and in case of breakdowns take steps to ensure
restoration at the earliest.

PART – II : TASKS TO BE PERFORMED WITHIN FIRST 30 DAYS.(APPLICABLE FOR BUILDINGS WHERE

OPERATION IS PARTOF SCOPE ELSE TO BE CARRIED OUT AT THE TIME OF ROUTINE VISIT )
1. Identify a person(s) with necessary competence to be responsible for substation
maintenance.
2. The person (s) deputed for substation job should:
(a) Know how to treat the person suffering from electric shock / burn etc.
(b) Be able to operate fire extinguisher.
(c) Make himself familiar with the distribution scheme the switches controlling various
loads and also importance.
(d) Clearly understand what is to be done in case of an emergency. This should be done
in consultation with Engineer-in-charge
3. Carry out general inspection with a view to identify shortcoming if any in the substation
installation.
4. Check all the switches and meters for proper operation.
5. Check availability and working of fire extinguishers at earmarked locations.
6. Check operation and calibration of all the safety devices like relays and fuses.
7. Check the earthing system for the proper earth values and continuity of earthing
system.
8. Check insulation value of oil in all the equipment.
9. Carry out megger test.
10. Check oil level in all the equipment to ensure proper levels.
11. Check power factor meter, maximum demand meter for proper functioning.
12. Check the tripping of the H.T. Panel etc. for proper functioning.
13. Check all the electrical connections for proper tightness.
14. Check proper operation of Automatic Power Factor Panel.

All results of above inspections to be recorded and brought to the notice of Engineer-in-
charge specially highlighting shortcomings for necessary action during initial handing
over/taking over.

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PART – III : MAINTENANCE SCHEDULE TO BE FOLLOWED.

Daily checks (applicable for buildings where operation is part of scope else to be
carried out at the time of routine)

1. Check all the equipment installed in the substation for

(i) Any abnormal heating.
(ii) For any abnormal noise.
(iii) Any breakage / oil leakage in the equipment installed.
(iv) Any inflammable material like oil, broken furniture, packing etc. are stored in the
substation. If fire hazardous material is stored, it has to be removed immediately. If
required, contact Engineer-in-chargefor suitable action.
(v) The color of the breather attached to the transformer (Colour of the silica gel should be
blue).
(vi) Proper working of the measuring instruments and metering instruments.
(vii) In case of our door installation inspect for any abnormality in the following: -
(a) Drop out fuses – (Only fuse is to be used, not wires).
(b) Operation of G.O. switch.
(c) Lightening arrestor.

2. Earthing: Read the servicing schedule (to be finalized in consultation with the
Engineer-in-charge and kept in substation room) of H.T. Panel, Transformer and L.T.
Panels with a view to alert the authorities concerned in advance of the due dates of
maintenance activity. The due dates are to be displayed in the substation and widely
circulated to the concerned authorities.
3. Check power factor and maximum demand meters to ensure that the values are
within permissible limit.
4. Maintain the Substation log book as per the format annexed (Form-2). (Daily
consumption of unitsshall also to be recorded)
5. Ensure that the H.T. tripping circuit is in working condition.
6. Periodical maintenance shall be done as per manufacturer's recommendation.

MAJOR CHECKS

1. Oil testing – Yearly (during October).

2. Earthing systems check - Six Monthly.
3. Relays and other protection devices working - Yearly.
4. Insulation measurement of the system - Yearly.
5. Checking of the connections for tightness and cleanliness - Yearly.
6. ON/OFF operation of all switches including cleaning and lubricating of operating
mechanism wherever required, particularly in case of outdoor installation.

IN CASE OF OUTDOOR INSTALLATION:

1. Checking & cleaning of insulators: Every six months

2. Checking & cleaning of lightening arrestors: Every six months
3. Checking & cleaning of drop out fuses. : Every six months

NOTE: -
1. If anything, adverse is noticed during the daily check, the matter will be reported to the
Engineer-in- charge and wherever necessary corrective measures should be taken
immediately.
2. Any penalty on account of power factor and contract demand/MD shall be made up by
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the Service Provider.

3. Dehydration and filtration of the transformer’s oils in transformers, H.T. Panels etc.
shall be done, when oil testing values are not within the permissible limits, till the value
reaches to permissible limits, otherwise oils shall be replaced with the new having
satisfactory values.
4. Wherever HT Sub-station is included in the scope of work, Operation & Maintenance of
HT equipment shall have to be carried out under strict supervision of supervisor having
valid permit / HT license issued by concerned State Licensing authority as applicable.)

PART – IV: MATERIALS.

1. All the materials required for carrying out maintenance shall be arranged by the
Service Provider at his own cost.

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SECTION - III

E/A SET

Part – I : Scope of maintenance

1. Ensuring that the E/A Set installation is kept in clean and healthy working condition.
2. Testing the system every day for operating fitness.
3. Carrying out various maintenance activities and test as stated in Part – III.

PART – II : TASKS TO BE PERFORMED WITHIN FIRST 30 DAYS.

1. Inspect the installation of any shortcoming which is to be recorded and brought to

the notice of Engineer-in-charge.
2. Check the safety devices as well as operating switches for their proper functioning. Any
defective item to be attended on priority basis.
3. The system should be brought in to working condition if this is not the case on priority.
4. Identify qualified persons responsible for maintenance and operation of E/A Sets.
5. The person(s) should familiarize themselves with the installation, load distribution and
working of E/A Set. Need for watch to keep various parameters in permissible limits
and responding to various alarms should be clearly understood.
6. Inspect the E/A room for proper ventilation (normally 1 ½ times the radiator area
should be available for fresh air and the hot air during operation should have free
passage to outside atmosphere). Steps for improvement to be discussed with
Maintenance-in-charge.
7. The engine capacity vis-à-vis the loads being supplied should be checked to ensure
that there is no mismatch.
8. Check the earthing system for proper values. The results of inspection as above should
be recorded in register and brought to the notice of Engineer-in-charge.

PART – III : MAINTENANCE SCHEDULE TO BE FOLLOWED.

A). Daily checks (applicable for buildings where operation is part of scope else to be
carried out at the time of routine visit)
1. Check the availability of diesel.
2. Check the level of water / coolant in the radiator. Service Provider has to mix
suitable quantity of coolant as per manufacturer’ s recommendation with water.
3. Check the state of battery, terminals for cleanliness & level of water.
4. Check the lubricating oil level and its condition.
5. Ensure cleanliness of the E/A room.
6. Check air line connections and air breather for cleanliness.

B). PERIODICAL MAINTENANCE:

1. Monthly OMR & CMR of E/A run hours and KWH consumption shall be recorded and
submitted to Engineer - in - charge.
2. Proper working of safety devices and alarms should be ensured on six monthly basis.
3. Periodical maintenance shall be done as per manufacturer’s recommendation.
4. E/A sets shall be serviced compulsorily for every 250 Hrs of run/ 6 months whichever is
Contractor EE(E)
 17

early.
5. The servicing of DG sets shall be carried out through OEM's/Authorized Dealer.
6. In every two calendar months period, the Service Provider shall arrange (except
diesel) three hours testing on existing load of the building to check the healthiness of
the E/A set. However, this testing shall not be required if E/A has been run for more
than three hours continuously for operational requirement at any occasion during the
period of two calendar months.

PART – IV : MATERIALS.

1. All materials required for proper upkeep, operation & maintenance of Engine
Alternator sets have to be arranged by the Service Provider at his own cost .
2. The Service Provider shall replace battery (s) as per the following schedule without any
extra cost .
(a) Replacement of 30% of the total number of DG sets batteries - within One month of
commencement of contract.
(b) Replacement of next 30% number of DG sets batteries - within Three months of
commencement of contract.
(c) Replacement of balance number of DG sets batteries - within Six months of
commencement of contract.

Contractor EE(E)
 18

SECTION –IV

PUMPS
Part-I ; Scope
In case of water supply pump, the scope covers not only the proper maintenance of
the pumps but also ensuring that water supply is available in the building. The pumps
have to be operated as and when required for ensuring water supply.

1. Keeping the system comprising suction line, pumps discharge line up to discharge valve
i/c valve and electrical panel in healthy and clean condition.
2. Following maintenance schedule as given below.

PART – II : TASKS TO BE PERFORMED WITHIN FIRST 30 DAYS

1. The entire installation should be checked for efficient functioning and short coming if any
pointed out.
2. The earth system should be checked for earth resistance and continuity.
3. The Service Provider should discuss and finalize the working schedule of the pumps for
operation.
4. Should familiarize with the location of underground tanks, overhead tanks and functioning
of various valves.
5. Check the electrical system for proper contacts and cleanliness.
6. Leakages in pump, pipeline etc.

PART – III : MAINTENANCE SCHEDULE TO BE FOLLOWED.

1. To monitor on daily basis that the system is in healthy working condition, leakage &
breakage and malfunctioning of safety devices to be attended. (Applicable for buildings
where operation is part of scope else to be carried out at the time of Periodical
maintenance shall be done as per manufacturer.
2. Routine Checks:-
(i) Abnormal heating of the pump sets.
(ii) Abnormal noise.
(iii) Gland leakages.
3. Checking alignment of pump motor: Quarterly.
4. Measure earth values: Every Six Monthly of initial testing

PART – IV: MATERIALS.

1. All the materials required for carrying out maintenance shall be arranged by Service
Provider at his own cost except delivery line beyond discharge valve.

Contractor EE(E)
 19

SECTION – V

Split/Window AIR CONDITIONERS

PART – I : SCOPE OF
MAINTENANCE.

1. Keep all the units in clean and healthy working condition.

2. Attending day to day faults promptly.
3. Carrying out maintenance tasks as mentioned in Part – III.

PART – II : TASKS TO BE PERFORMED WITHIN FIRST 30 DAYS.

1. Inspect all the units for proper electrical connection and installation etc. Any
shortcoming to be recorded and brought to the notice of Engineer-in-charge.

PART – III : MAINTENANCE SCHEDULE TO BE FOLLOWED.

1. Cleaning of filters and condensers – As and when required

2. Checking of electrical connections – quarterly
3. WAC/Split AC shall be got serviced: in month of Feb/March.
4. Periodical maintenance shall be done as per manufacturer’s recommendation.
5. When compressor needs replacement the same should be procured from the
manufacturer/authorized dealer and necessary documentary proof of replacement with
guarantee card should be submitted to the BSNL. At any point of time , if any cut open
compressor is detected, it shall be immediately replaced and firm shall be held for poor
performance

PART – IV : MATERIALS

1. All materials required for maintenance shall be arranged by the Service Provider at his
own cost.

PART –V SPECIAL CONDITIONS RELEVANT TO PARTICULAR JOB/PARTICULAR SITE

SERVICING OF WAC/SAC:

For servicing, the WAC unit will be complete draw out from the cabinet & will be cleaned with
blower and pressurized water. All fins will be cleaned & gap will be maintained. The bottom will
also be properly cleaned and may be painted to avoid corrosion. During this procedure, the
blower fan motor will be dismantled and refixed after greasing and oiling. Grill temperature,
current rating & CFM will be recorded in service book. Similar procedure as required in SAC
will be followed.

Imp Note: - Rewinded / Cut compressors, rewinded blowers / condenser motors shall not be
used in Air conditioners. The faulty compressors, blower / condenser motor shall be replaced
with new one

Contractor EE(E)
 20

SECTION – VI
AC PACKAGE
PART – I : SCOPE OF MAINTENANCE.
1. The regular maintenance and operation of the package A/C units shall be entrusted to
specialized persons.
2. Ensure operations, keeping installation clean and performing satisfactorily
comprehensive maintenance.
3. Carrying out various maintenance Tasks as stated in Part – III
PART – II : TASKS TO BE PERFORMED WITHIN FIRST 30 DAYS.
1. Keeping in mind that operation and maintenance of system is to be carried out, inspect
the complete system for any shortcoming which may come in the way of proper
operation and reliable service. Bring shortcomings into the notice of concerned
SDE(E)/JTO(E)(E).
2. Familiarize with the installation and with alarms and response called for.
3. Make note of recommended parameters during operation.
PART – III : MAINTENANCE SCHEDULE TO BE FOLLOWED.
1. Ensure that units are working and following parameters are within limits :
 Discharge pressure.
 Suction pressure.
 Air Quantity.
 Current consumption.
 Belt Tension.
2. CHECK FOR :
 Abnormal noise.
 Abnormal heating (Electrical switches).
 Breakage / leakage.
 Vibrations
3. Preventive maintenance shall be done as per manufacturer's recommendation.
4. Maintain a log book in the form required by Maintenance-in-charge.
5. Maintain records of all breakdowns, alarms, services etc. in chronological order.
6. Clean fine filters : Once in a month
7. The system should be kept in clean and healthy conditions.
8. In case of sealed compressor goes faulty and needs repair, such compressor shall only
be replaced by a new compressor and factory test certificate in original shall be submitted
for the new compressor. However, in case of 7+ 0.5 TR single circuit A.C. package unit, if
replacement of faulty compressor is not available from manufacturer, Service Provider
may supply and use a new compressor of same capacity of other equivalent make. The
necessary modification required for such replacement shall be done by Service Provider at
his own risk and cost.
9. REWINDING, CUT COMPRESSORS, REWINDED BLOWER, CONDENSER MOTOR SHALL NOT BE
USED IN AIR CONDITIONERS. THE FAULTY COMPRESSORS, BLOWERS, CONDENSER MOTORS
SHALL BE REPLACE WITH NEW ONE.
10. Painting of condensers and their frame shall be done once in the contract period, which
shall be done within one year from start of the contract or as per decision of Engineer-in-
charge, whichever is earlier.
PART – IV : MATERIALS
1. All the materials required for carrying out maintenance shall be arranged by the Service
Provider at his own cost.
Contractor EE(E)
 21

SECTION-VII
FIRE DETECTION AND ALARM SYSTEM
PART – I : SCOPE OF MAINTENANCE.
1. To ensure that the complete fire detection system is always clean and in healthy
working condition.
2. Perform routine check as per Part – III.
3. To perform tasks subsequent to a real alarm situation as per Part – III.

PART – II : TASKS TO BE PERFORMED WITHIN FIRST 30 DAYS.

1. Familiarize the maintenance personnel with the fire detection and alarm system and
their responsibilityin consultation with Maintenance-in-charge.
2. Inspect the complete system and for proper functioning and healthiness. Any
shortcoming noticed should be recorded and brought to the notice of Engineer-in-
charge.
3. Inspect all the Fire Extinguishers for their healthiness. Any shortcoming noticed
should be recorded and brought to the notice of Engineer-in-Charge.
4. Finalize detector cleaning and zone testing schedule (refer Part – III below).

PART – III : MAINTENANCE SCHEDULE TO BE FOLLOWED.

1. Check working of PA system
2. Checking of FD System from the control panel
3. Check battery for proper charge, water level and clean contacts
4. Check the healthiness of each Fire Extinguishers on six monthly basis.
5. Detector to be cleaned every six months from the outside and once a year with
vacuum cleaner.
6. Periodical maintenance shall be done as per manufacturer’s recommendation

NOTE :
(i) The methodology to be worked out in consultation with Maintenance in-charge as the
same may vary according to number of detectors/zones. Proper record to be kept for
monitoring. Defects have to be removed on Priority basis.
(ii) The Service Provider has to demonstrate to the Maintenance-in-charge proper working
of the entire fire detection system including PA system once a month. Deficiencies if
any noticed during demonstration shall be attended within a week’s time.
(iii) In case of persistent problem OR if required by the Engineer-in-charge arrange an
inspection by an expert in the fire detection system for identifying defects and
solutions.
(iv) The fire drill complete in all respect including operation of fire extinguishers etc. shall be
done jointly once a year. All the arrangement including material shall be required to be
arranged by the Service Provider without any extra cost.

PART – IV : MATERIALS

1. All the materials required for carrying out maintenance shall be arranged by the
Service Provider at his own cost.
2. The Service Provider shall replace battery (s) at the MCP / LCP's as per the following
schedule without any extra cost.
(a) Replacement at the 30% of the total number of such cases - within One month of
commencement of contract.
(b) Replacement at the balance number of such cases - within Three months of
commencement of contract.

Contractor EE(E)
 22

SECTION-VIII – TO BE ADDED
FIRE FIGHTING

PART – I(SCOPE OF MAINTENANCE)

1. To maintain the system in clean & healthy working condition.

2. Carry out drills/tests/maintenance routine as specified in part III.
3. Operate Fire Fighting system when required.
4. The vendor shall arrange, at his costs, inspection by authorized Engine service
station and shall submit its health check report to BSNL. (April and October)
5. The vendor shall replace the set of batteries, free of cost, once during the
currency of the
contract.
PART II(TASKS TO BE PERFORMED WITHIN 15 DAYS)
1. Identity person(s) for firefighting system maintenance and operation.
Familiarize them with the system and its working and ensure that they will be
able to operate it when required.
2. Inspect the entire installation for proper working, shortcoming, to be recorded
and brought to the notice of Engineer-in-charge.
3. Educate Mtce. Personnel, regarding steps to be taken in case of fire.

PART III(MAINTENANCE SCHEDULE TO BE FOLLOWED)

1. Test the working of wet-riser system including Diesel pump & alarms every
day. The procedure to be decided in consultation with maintenance in-charge
and recorded for future reference.
2. Organize a drill once in a month to demonstrate proper functioning of the
system in consultation with maintenance in-charge. Record of such exercise to
be kept duly signed by maintenance in-charge.
3. Daily check of the water pressure in the system minimum pressure 3.5 kgs/cm
2 at the farthest point of the building.
4. Daily check of the water in Fire fighting underground Tank, If water not
available necessary arrangements to be made.
1. Oil change, filter change of diesel engine shall be done as per manufacturers
recommendation.
2. Painting of yard hydrants cabinets , air vessels, exposed pipes once a year
during the month of April.

PART IV (MATERIALS)
1. Following items shall be taken care of by the BSNL.
i) Diesel and lubricating oil for EA sets. However transportation charges for
transporting for diesel from petrol pump to TE Bldg. including loading &
unloading is the responsibility of contractor.
ii) Replacement of engine & alternator.
2. All other material / consumables to be arranged by the vendor.

PARTV (SPECIAL CONDITIONS RELEVANT TO PARTICULAR

JOB/PARTICULAR SITE)
1. In case of fire the maintenance staff of the firm shall organize First Aid
operations.
2. He will also inform building in-charge/Fire brigade immediately.
3. Arrange inspection of expert if desired by engineer-in-charge to identify
persistent problem.
4. Failure of system during fire will invite action as per agreement.
5. Unsatisfactory working of system during monthly drills shall also invite penalty
as per terms of contract.

Contractor EE(E)
 23

SECTION- IX
ON LINE UPS SYSTEM

PART – I : SCOPE OF MAINTENANCE

1. Ensuring that UPS installation is always kept in clean, healthy working condition.
2. Attending day to day routine complaints in a prompt and satisfactory manner.
3. Ensuring that no breakdown in power supply takes place and in case it happens, to
take all required steps including contacting supply co. for earliest restoration.
4. Ensuring that there is output power and charging current at same type.
5. Ensuring that there is no wastage of electrical energy. Details of steps to be taken in
this regard to be worked out in consultation with the maintenance incharge.
6. Carrying out minor additions and alterations ordered by Engineer-in-charge. (Materials
required shall be supplied by the
7. Carrying out various maintenance routines and tests as stated in Part-III
8. Maintaining registers for complaints and test results.

PART – II : TASKS TO BE PERFORMED WITHIN FIRST 30 DAYS. FOLLOWING ITEMS SHOULD BE

CARRIED OUT WITHIN FIRST 30 DAYS.

1. Establish an enquiry office and organize a system with the approval of Engineer-in-
charge so that complaints can be received and attended properly.
2. Measurement of the resistance of Earth Stations of the System and checking of the
continuity of earth conductor. Results to be recorded.
3. Preparing inventory of materials to be kept at site for prompt maintenance in
consultation with Engineer-in-charge. Materials for all the services to be considered for
preparation of inventory.
4. Inspection/ checks of UPS shall be brought to the requirement as following :
(a) Any loose / improper connection (no strand cutting for making connection to be
allowed).
(b) Improper rating of switches / fuse
(c) Cleanliness.
(d) No voltage variation in output, beyond ± 1% under specified input supply conditions.
(e) No Frequency variation beyond 50 Hz ± 0.5Hz
(f) All indicators are in healthy condition
(g) All protection circuits are in working condition.
(h) THD shall be 5 % up to 5 kVA and 3% beyond 5 kVA ( Input harmonics less than 10%)
(i) Efficiency shall be better than 90%
(j) UPS shall withstand overload as per manufacturer's specifications. (l) All metering
devices are in working condition.
5. General inspection of UPS system to identify shortcoming. Also any other relevant
aspect which may come in the way of proper maintenance should be recorded in
register and also brought to the notice of Engineer-in-charge.
6. Insulation test and leakage current high voltage as per IS: 616/86

Contractor EE(E)
 24

PART – III : MAINTENANCE SCHEDULE TO BE FOLLOWED.

Daily checks (applicable for buildings where operation is part of scope else to be
carried out at the time of routine

1. Check all the equipment installed in the substation for

a. Any abnormal heating.
b. All protection circuits and metering devices are in healthy condition.
c. Any breakage / damage or loose connections in the equipment installed.
d. Any inflammable material like oil, broken furniture, packing etc. are stored near the
installation. If fire hazardous material stored, it has to be removed immediately. If
required, contact Engineer-in-charge for suitable action.
e. All indications are in healthy condition.

2. Other Checks

a. Testing of earthing system for earth resistance and continuity: Six Monthly of initial
testing.
b. Voltage/ Frequency variation/ THD test of System: Every Three Months after initial
testing.
c. Insulation test of UPS System: Every Year of initial testing.
d. Efficiency test:- Every Year of initial testing.
e. Or otherwise, Periodical maintenance shall be done as per manufacturer's
recommendation, whichever is earlier.
f. Healthiness of batteries inclusive of cleaning and providing general consumable
items (except replacement of batteries)

PART – IV : MATERIALS

1. All the materials required for carrying out maintenance shall be arranged by the
Service Provider at his own cost.
2. Maintenance of UPS installations are exclusive of replacement of batteries.

Contractor EE(E)
 25

SECTION-X

WATER COOLERS/VOLTAGE STABILIZER

PART-I - SCOPE OF MAINTENANCE

1. Keep all the units in clean and healthy working condition.

2. Attending day to day faults promptly.
3. Carrying out maintenance tasks as mentioned in Part-III.
PART-II -TASKS TO BE PERFORMED WITHIN FIRST 15 DAYS

Inspect all the units for proper electrical connection and installation etc. Any shortcoming to be
recorded and brought to the notice of Engineer-in-charge.

PART-III - MAINTENANCE SCHEDULE TO BE FOLLOWED

1. Checking of electrical connections - Quarterly.

2. Servicing of appliance before onset of summer season - February every year.

PART-IV - MATERIALS

All items except shall be arranged by the firm.

Contractor EE(E)
 26

SECTION-XI

GYSERS/ROOM HEATERS/DESERT COOLERS

PART-I -SCOPE OF MAINTENANCE.

1. Keep all the equipment in clean & healthy working conditions.

2. Attending day to day faults promptly.
3. Carrying out maintenance tasks as mentioned in Part-III.
4. Checking all appliances before the onset of summer/winter season as required.
5. Filling water in desert coolers and keeping it clean.
6. Cleaning of pads. 7. Change of water weekly.
7. In case of desert coolers, servicing the same before on set of summer includes
providing new pads and also draining of water every month end and refilling at the
beginning of the week.
8. Replacement of Desert cooler pumps shall be the firm’s responsibility

PART-II - TASKS TO BE PERFOMED WITHIN FIRST 15 DAYS.

Check water pump and air circulating fan.

PART – III – MAINTENANCE SCHEDULE TO BE FOLLOWED – (ANNUAL)

1. Painting of water tank and desert cooler body.

PART-IV - MATERIAL

1. All items required shall be arranged by the firm.

Contractor EE(E)
 27

SECTION- XII ADDITIONAL ITEMS/EQUIPMENTS

(Emergency Lights/ Aviation Lights/APFC Panels)

1. All items covered in this section as mentioned in the relevant inventory is to be

maintained for their satisfactory
2. All items required for proper upkeep and operation of equipment have to be arranged
by the Service Provider and no material will be supplied by the BSNL.
3. Periodical maintenance shall be done as per manufacturers recommendation.
4. Any penalty on account of power factor will be made up by the Service Provider.

MATERIALS

1. All the materials required for carrying out maintenance shall be arranged by the
Service Provider at his own cost.
2. Maintenance of installations are exclusive of replacement of batteries.

Contractor EE(E)
 28

SECTION-XIII

LIFT

Daily:

1. Check the operation of the lift doors. They should open and close smoothly without any
noise or delay.
2. Ensure all the lights inside the lift are working properly.
3. Check the lift floor for any debris or spills that could cause a slipping hazard.
4. Test the emergency call button or intercom system to ensure it's functioning correctly.
5. Rescue operation will be done by O&M agency .Training from Lift Manufacturer is required..

Weekly

1. Inspect the lift car for any signs of damage or wear and tear.
2. Check the operation of all buttons and in case of any abnormality intimate OEM
immediately.
3. Test the emergency stop button and ensure the lift stops smoothly and in case of any
abnormality intimate OEM immediately.
4. Check the alignment of the lift with the floor at each stop. It should be level with the floor to
prevent tripping hazards and in case of any abnormality intimate OEM immediately.

Monthly: [ To be done by lift AMC agency]

1. Inspect the lift shaft for any signs of debris, dust, or damage.
2. Check the lift cables for any signs of wear or fraying.
3. Test the lift's speed and braking system to ensure it's operating within the manufacturer's
specifications.
4. Inspect the door sensors to ensure they're functioning correctly and preventing the doors
from closing when obstructed.
5. Check the ventilation system to ensure it's working properly.

Quarterly: : [ To be done by lift AMC agency

1. Perform a thorough inspection of the lift's mechanical parts, including the motor, pulleys, and
counterweights.
2. Test the lift's safety systems, including the emergency brakes and backup power supply.
3. Inspect the lift's electrical systems, including the wiring, control panel, and lighting.
4. Lubricate the lift's moving parts as recommended by the manufacturer.

Annually: : [ To be done by lift AMC agency]

1. Conduct a comprehensive safety inspection and maintenance check, ideally performed by a

certified lift maintenance professional.
2. Check the lift's load capacity to ensure it's still able to safely carry the maximum weight.
3. Inspect and test the lift's alarm system.
4. Review and update the lift's maintenance records and safety documentation.
5. If necessary, arrange for any major repairs or upgrades to be carried out.

Contractor EE(E)
 29

(MAINTENANCE SCHEDULE AND VARIOUS FORMATS)

PREVENTIVE AND ROUTINE MAINTENANCE SCHEDULE BASED ON CALANDAR
YEAR
S. Month Item
No
Earthing Systems
1 January Servicing of Fire Alarm System

Servicing of Window / Split AC Units.

2 February Inspection of MB & SDB i/c tightening of
terminations /
connections.
Servicing of AC Package Units.

3 March EA set (testing of safety devices)

Fire Extinguisher
4 April FA / FD system along with PA system (Testing)
Servicing of Pump set.

Inspection of MB & SDB i/c tightening of

5 May terminations /
connections.
Insulation Test.

Earthing Systems.
6 June Servicing of Pump set.
Servicing of Window / Split AC Units.

Servicing of AC Package Units.

7 July Servicing of Fire Alarm System

Servicing of Window / Split AC Units.

8 August Servicing of AC Package Units.
Inspection of MB & SDB i/c tightning of terminations /
connections.

9 September EA set (testing of safety devices)

Transformer/ OCB oil testing

10 October Servicing of H.T. Oil Circuit Breaker
Servicing & Repairing of 11/22/33 KV GOS
Protective relay testing

11 November Inspection of MB & SDB i/c tightening of

terminations /
connections.

12 December Servicing of Pump set

Contractor EE(E)
 30

NOTE:
1 Servicing / Preventive maintenance of the items shall be carried out as per
the detailed instructions mentioned in the general conditions of contract.
The report(s) of all scheduled activities performed, as above or as per the
requirement during the month shall be submitted by the Service Provider to
the SDE(E)-in-charge along with the monthly bills, failing which payment will
not be made for that particular service(s).
2 The month indicated for scheduled activities is to be followed strictly.
3 Breakdown maintenance / Repairing should be done as and when required
in addition to above scheduled activities.

Contractor EE(E)
 31

COMPLAINT REGISTER
Name of the T.E. Building/TSQ:
MONTH:……………

Date: ……………..

Compla Date & Details Date & Compla Reports/Re Signatur Sig
int No. Time of Time of int mark s by e of n.
Redres the person
Compla sal of allotted attending Complain
int Compla to the ant
int

NOTE: THE SIGNATURE OF THE COMPLAINANT IS TO BE OBTAINED & THE REGISTER IS TO BE

CLOSED NOT LATER THAN ANNUALLY .

Service Provider JTO (E) SDE (E) SDE (Bldg. I/C)

Contractor EE(E)
 32

LOG BOOK OF SUB-STATION

Name of the T.E. Building: Month:………
DATE: …………

POWER LT MAIN INCOMING (AT

HT PARAMETE TRANSFORMER OUTGOING)
VOLTA RS TRANSFOR TRANSFORM
GE (AS PER

POWER FACTOR
MER-1 ER-2
EB HT

AMBT. TEMP

SIGN
TIME

METER) VOLATG AMPERE VOLTA AMPER

E S GE ES
KVAH

KWH

BR
BR

BR
YB

YB
RY

RY
PF

YB
RY

R
B

B
Y

Y
(Bi-hourly readings are to be recorded)
NOTE:

1 Daily Power Factor is to be calculated based on the KVAH and KWH readings
observed from the EB HT Meter.
2 The servicing of Transformer / Filtration of oil/replacement of any other item is to
written in the main page of the log book itself in RED INK mentioning the date.

Contractor EE(E)
 33

LOG BOOK OF ENGINE ALTERNATOR SET

Name of the T.E. Building: Month:

STA ST VOLT CURR BATTE

RT OP AGE ENT RY

OIL PRESSUR E
FREQUENC Y

WATER TEMP
HOUR METER

HOUR METER

OIL TEMP
DAT
SIG

READING

READING
E

VOLTS

AMPS
N
TIME

TIME
RY YB BR R Y B

NOTE: THE SERVICING OF EA SET / REPLACEMENT OF ANY OTHER ITEM IS TO WRITTEN IN THE
MAIN PAGE OF THE LOG BOOK ITSELF IN RED INK MENTIONING THE DATE.

Contractor EE(E)
 34

BACK OF PAGE
(NOTE: This page is to be got printed on the back of each page of the log book.)

ACCOUNT OF
FUEL
Month:…………………

Date Opening Fuel Added Total Fuel Fuel Balance

Balance Consumed

AVERAGE CALCULATIONS: (MONTHLY)

Total No. of hours of running:

TOTAL FUEL CONSUMED:

Total No. of kWH Generated:

AVERAGE FUEL CONSUMPTION:

(i) Ltrs/hour
(ii) KWH/LTRS

Service Provider JTO (E) SDE (E) SDE (Bldg. I/C)

Contractor EE(E)
 35

LOG BOOK OF
PUMP SET

Name of the T.E. Building: Rating of pump sets

MONTH: SUBMERSIBLE:

Mono-block:

D Submersible Pump Pump No-1 Pump No-2 A Si Rem

at m gn. arks
e Ti Ti T A Ti Ti T Ti Ti T p
m m ot m m m ot m m ot
e e al p e e al e e al
of of H of of Hr of of H
S Stop rs St Stop s. St Sto rs
ta . ar R ar p .
rt R t u t R
u n u
n n

Contractor EE(E)
 36

LOG BOOK OF
A.F.D. SYSTEM
Name of the T.E. Building: Month:

Details of
locations
Da Batte PA MC LC LC LC Sig Remar
ry Syste checked
te P P-I P-II P- n ks
Volts

Detector
m

Hooter
Result

Result

Result

Result

Result
III

Zone

MCP
RI

Note: The cleaning of detectors, when carried out and the replacement of battery or any
other item is to written in the main page of the log book itself in RED INK mentioning
the date, location and numbers.

Contractor EE(E)
 37

LOG BOOK OF
AC PACKAGE
UNITS

Plant capacity:
NAME OF THE T.E. BUILDING: HP TOLERANCE:

Month:…………… LP Tolerance:
DATE: …………….. AMP RANGE :

Unit-1 Unit-2 Unit-3 Unit-4 Unit-5 Temperatur Sign

e
Mains Voltage

.
Total Amps

S/W Room
Ambient

AC Plant
Amp

Amp

Amp

Amp

Amp
HP
HP

HP

HP

HP
LP
LP

LP

LP

LP
Time

(2 Hourly readings are to be recorded)

NOTE: THE SERVICING OF PAC UNIT / CLEANING OF FILTERS/ANY ACTIVITY/REPLACEMENT OF
ANY OTHER ITEM IS TO WRITTEN IN THE MAIN PAGE OF THE LOG BOOK ITSELF IN RED INK
MENTIONING THE DATE.

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VISIT REPORT FOR SMALL EXCHANGES/ BUILDINGS (WITHOUT OPERATION SITE)

NAME OF EXCHANGE/ BUILDING:………………………………………………………..

Date of Visit:……………………………………. Date of previous

visit:…………………………….

STATUS OF WORK/JOBS PERFORMED

S.N. EQUIPMENT/ITEM/SERVICE Status Work Remark

1 A.C. Checks Unit 1 2 3 4
units
Type/capacity
Amp.
Filter/condenser
cleaning
Grill temperature
Return air temperature
2 E/A Run the set on load & test
set Checks Set -1 Set- 2
Annex. I to IV
(Model form)
Hour meter
Voltage
Ampere
Lube oil
Battery
3 E.I. & Fans/ Earthing/ Electrical distribution panel
4 Compound Lights
5 Sign Boards
6 APFC panel P.F. at the time of visit
7 DISCOM Kwh reading at the time of visit
Energy Meter KVAH reading at the time of visit
Reading P.F. reading at the time of visit
8 AFD & Alarm system
9 Fire Extinguisher
10 UPS

Contractor EE(E)
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SECTION – 4
PART-F
SCHEDULE OF PENALTY
1 The Service Provider shall maintain the installation(s) in such a way as to provide
uninterrupted Power supply and Air Conditioning to the campus/building(s). Service
Provider has to attend the equipment immediately in case of failure or faulty.

2 The failure of service provider to maintain the performance of Power (EB and DG) / Air
Conditioning/Pump/UPS etc. as per the section 4 Part (performance) due to
carelessness/negligence/maloperation shall be liable for penalty. This penalty shall be
leviable without prejudice to BSNL's right to act under any other clauses of the
agreement.

3 In case of neither a defect is attended nor any other alternative arrangement is made by
the Service Provider at the operational sites, the period of defects shall be reckoned
from the moment of occurrence of the fault. At non-operational sites, period of defects
shall be reckoned from the moment of communication of defect by SMS (E-mail shall also
be sent for record purpose)/ Log Book/ Complaint Book.

4 PENALTY/RECOVERY SHALL BE EXECUTED AS FOLLOWS:

Penalty/Recoveries applicable to the Service Provider on account of failure to

maintain due to Service Level Agreement (SLA) terms and conditions shall be as given
below:

Sr. Action for Restoration

No. Event Upto Extent
by
Contractor/Department.
A. MAIN SLA PENALTY
OUTAGE OF POWER (Main SLA condition (These penalties will be applicable
over and above component level penalty
1 Non availability 1. Rs.100/- per hour Contract will restore the power
of power from after from GRID/DG set/hired DG on
either GRID or 30 minutes of power its own cost.
DG set. outage either from
grid or DG set.
2. Rs.500/- per hour
after 2hrs 30 Minutes.
HIGH TEMPERATURE (Main SLA condition (These penalties will be applicable
over and above component level penalty)
1 High temperature
in the Switch
room
1.1 Up to 30°C Rs.100/- per hour after Contractor to take suitably to
30 minutes of high restore the require
temperature temperature in
(26-30 °C). the switch room.
1.2 Beyond Rs.250/- per hour after Contractor to take suitably to
30°C 30 minutes of high restore the require
temperature temperature in
beyond 30°C. the switch room.

B. COMPONENT FAULT PENALTY

BREAK DOWN OF PUMP SET
Contractor EE(E)
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1 Water supply not Rs500/- per hour after two Contractor will restore the
started within a hours. pump at the earliest failing
period of 2 hrs. due which Engineer
to any fault except – in – Charge shall make
power failure or arrangement at the risk and
shortage of cost of the contractor without
water. any further
notice.
2 Submersible Pump 1. Rs 500/- per day Contractor will replace it by
set faulty after 3 days. standby submersible pump
2. In case of replacement including hiring charges etc. as
of Submersible pump, required is to be arranged by
the labor charges are the contractor free of cost and
to be arranged by should not take more than 24
the contractor free of hrs. Failing which Engineer – in
cost.
– Charge shall make
arrangement at the risk and
cost of the contractor without
any further notice.
ENGINE ALTERNATOR SET
3 Main E/A set faulty Rs 500/- per day after 2 Engineer – in – Charge shall
(incase 2 DG set) days. make arrangement at the risk
and cost of the contractor
without any further
notice.
4 Delay in Servicing of Rs 500/- per day after 7th Engineer – in – charge can
E/A Set beyond due dayof due date. arrange to provide the servicing
date/requirement. of EA Set from Authorized
Service Dealer at the risk and
cost of contractor without any
further notice, in case firm fails
to service the EA Set within
fifteen days. (The cost of
servicing with consumable
should be recovered from the
bill in
addition to penalty)

SUB STATION
5 Mains failure due to Rs 500/- per day after 48 Engineer – in – charge can
faults in HT panels/ Hrs. arrange to provide the servicing
Transformer/ and repairing of HT panels/
Cables/ MV Transformer/ Cables/ MV
Panel Panels/ Distribution Panel etc.
s/ from Authorized Service
Distribution Panel Dealer at the risk and cost of
etc. contractor without any further
notice, in case firm fails to
service within fifteen days. (The
cost of servicing with
consumable should be
recovered
from the bill in addition to
penalty)
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COMPOUND LIGHT/EI &FANS

6 Compound light Rs 50/- per day per fitting Engineer – in – charge can
faulty after 3 days. arrange to rectify the fault at
the risk and cost of contractor
Nb: 15 days’ Time will be without any further notice, in
given for attending of the case firm fails to attend fault
cable fault. within three days.
Beyond 15 days no recovery.

AUTOMATIC FIRE DETECTION SYSTEM

7 Fire Detection Rs 100/- per day per Engineer – in – Charge shall
system faulty. fitting after 3 days. make arrangement at the risk
and cost of the contractor
without any further notice.

WINDOW AC’S / SPLIT A/C’S / HIGH SENSIBLE A/C’S / PACKAGE A/C’S.

8 Restoration of Rs 100/- per day beyond Engineer – in – Charge shall
Split/Window AC 24 hrs. rectify the defect at the risk
Units. and cost of agency without
Note: If compressor further notice.
foundfailed 10 days’ time
will be given for
replacement.

9 Restoration of Rs 500/- per day In case of failure to attend fault

Package AC units beyond 3 days per AC and / or does not make
unit. alternative arrangements, the
same shall be done by
Note: If compressor Engineer-in-Charge at the
found failed 15 days’ time risk & cost of contractor
will be given for without further notice.
replacement)

COMMON TO ALL (EXCEPT ABOVE 1-9)

10 Non attending of Rs 100/- per day after 7 Engineer-in-charge can
any faults within the days. arrange to rectify the fault at
scope of vendors but the risk and cost of contractor
explicitly indicated without any further notice, in
above. case firm fails to attend
fault within three days.

5 COMPENSATION FOR DELAY IN REMOVAL OF DEFECTS:

(i) Compensation Quantum in case of non-functioning of equipment but overall

performance parameters of the EMS system i.e., Temperature, availability of mains /
generator supply, fire protection etc. are within limits then 1% Per Week (Excluding
GST) of particular equipment one year maintenance cost duly abated shall be
recovered. However, if the same is covered above, the rate mentioned penalty
table shall be applicable.

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(ii) In case of non-functioning of equipment and overall performance parameters of the

EMS systemi.e. Temperature, availability of mains / generator supply, fire protection etc.
are also beyond limits then this is without prejudice to BSNL’s right to take action under
Clause -3.

(iii) In addition to Penal recovery & maintenance cost recovery as per point no.4 (i) & (ii)
above for particular equipment, this clause of compensation for delay in removal of
defects as mentioned in point no.5(i) &(ii) above shall also be applicable.

6 If the defects are unattended for repair, and rectification then the same shall be get
done for repair, rectification at the risk and cost of the Service Provider. No claim
whatsoever from the Service Provider shall be entertained on this account.

7 In case of unsatisfactory performance with respect to general specifications, terms and

conditions of the agreement etc. during the payment period, then maximum upto 3%
(Three Percent) Penalty of Monthly Bill amount (Excluding GST) shall be imposed.

8 MAJOR BREAK DOWN:

If the exchange has to be shut down due to negligence of the Service Provider or
there is a major fire incident or loss to BSNL, then the entire loss shall be recovered
from the Service Provider subjected to maximum 10% of the awarded.

Contractor EE(E)