Client Support Requests Recording Sheet

No Reque Respo Client Depart Equip Repor Identif Priorit Escala

st nd Name ment ment ted ied y te
Date Date Techni Proble Proble
cal m m
Name
1 14/09 14/09 Mr. DBA Comp Comp Incorr Mediu No
/2016 /2016 John uter uter ect m
8:00 8:30 King not syste
AM AM prope m
rly config
config uratio
ured n and
for brows
search er/sof
ing tware
newsp issue
aper
online
2 14/09 14/09 Ms. Office Comp Comp Operat High Yes
/2016 /2016 Sally uter uter ing
9:00 9:20 Ander crashe syste
AM AM ew d m
failure
or
hardw
are
proble
m
3 14/09 14/09 Netwo Server Netwo Netwo Server High Yes
/2016 /2016 rk Room rk rk /
9:30 10:00 Admin Server server netwo
AM AM istrato is rk
r down failure
4 14/09 14/09 Physic Physic Comp Virus Malwa High Yes
/2016 /2016 s s uter attack re/
10:15 10:45 Office Office on Virus
AM AM Staff office infecti
compu on
ter
5 14/09 14/09 Sr. Secret Memo Memo Corru Mediu Yes
/2016 /2016 Tigist arial ry ry pted m
11:00 11:20 Debeb Office Storag storag or
AM AM e e e physic
Device damag ally
ed damag
ed
 storag
e
device
6 14/09 14/09 Mr. Techn Lapto Adobe Softwa Mediu No
/2016 /2016 Justin ology p Acrob re m
11:30 11:50 Teffes Scienc at PDF conflic
AM AM e e files t or
crashi corrup
ng ted
laptop PDF
applic
ation
7 14/09 14/09 Ms. Financ Comp Payrol Syste High Yes
/2016 /2016 Beza e uter l m
12:00 12:20 Solom compu overh
PM PM e ter eating
Worku restart or
ing softwa
autom re
aticall issue
y
8 14/09 14/09 Ato Manag Printe Printe Printe Mediu No
/2016 /2016 Atlaw ement r r r m
12:30 12:50 stoppe driver
PM PM d or
printi conne
ng ction
from proble
Dell m
compu
ter
9 14/09 14/09 Doctor Emerg Comp Patien Syste Critica Yes
/2016 /2016 Tekest ency uter t m/ l
1:00 1:20 a Depart Syste follow applic
PM PM ment m -up ation
syste failure
m not
respo
nding
10 14/09 14/09 Mr. Purch Printe Printe Hardw Mediu No
/2016 /2016 Sisay asing r r are or m
1:30 1:45 failure conne
PM PM ctivity
issue