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Event Management Process

The document outlines a process flow for event management, detailing steps from event detection to response selection and human intervention. It includes decision points for assessing significance, required actions, and effectiveness of responses. The flow culminates in closing the event after necessary actions are taken.

Uploaded by

Omar Dahan
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3 views1 page

Event Management Process

The document outlines a process flow for event management, detailing steps from event detection to response selection and human intervention. It includes decision points for assessing significance, required actions, and effectiveness of responses. The flow culminates in closing the event after necessary actions are taken.

Uploaded by

Omar Dahan
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Event occurs

Return to requester Event notification

Event detection

Event logged

First level event


correlation and filtering

International Exception
Significance?

Warning

Second level event


correlation

No
Further action
required?

Yes

Response selection

Incident/
Auto response Alert problem/
change

Incident Problem Change

Human intervention Human Incident Problem


Intervention management management

Yes
Request action? Request fulfilment

No

Review actions?

No
Effective?

Yes

Close event

End

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