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Reputational Risk

The document addresses reputational risk stemming from unsatisfied consumers and product failures. It proposes solutions such as improving staff accessibility and transparency, utilizing customer feedback, and maintaining respectful communication with difficult customers. Regular meetings are suggested to tackle potential issues and enhance overall customer satisfaction.

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necac96810
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2 views1 page

Reputational Risk

The document addresses reputational risk stemming from unsatisfied consumers and product failures. It proposes solutions such as improving staff accessibility and transparency, utilizing customer feedback, and maintaining respectful communication with difficult customers. Regular meetings are suggested to tackle potential issues and enhance overall customer satisfaction.

Uploaded by

necac96810
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Reputational Risk

Problem:

1. Unsatisfied consumers, product failure, and inevitable unfavorable news


will have an influence on the reputation of the Business.
2. Having annoying or bad customers.

Solution:

1.) The staff will be more accessible and more adaptable to fulfill the
expectations of the clients. They need to be more transparent in their
interactions with the clients and guarantee that their expectations are
satisfied. The firm organizes regular meetings for the administration and
personnel every week. In this instance, the firm will be able to tackle the
difficulties that may develop. Also, the team takes use of the
CUSTOMER’S FEEDBACK to recognize the vulnerabilities and strengths
of the firm. In that approach, they may manage the Printing Shop
depending on the comments of their key clients.

2.) The business assures to adopt respect and responsibility in terms of


communication to their important consumers; the administration and
personnel must have strong communication skills to prevent bad influence
on the customers. Though it is a commonly recognized concept that the

“customers are always right”, occasionally there are customers who are
unrespectful and highly hostile. If the team faces these sorts of consumers,
they ensure to be disciplined, cool, and presentable, and to show respect
while talking with them.

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