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Consumer Rights Answers

Consumer Rights are designed to protect individuals from unfair trade practices, ensuring safety, accurate information, fair pricing, and avenues for redressal. Exploitation in the marketplace includes overcharging, adulteration, and misleading advertisements. The Consumer Protection Act (COPRA) of 1986 was enacted in India to safeguard these rights and establish consumer courts for complaint resolution.

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4 views2 pages

Consumer Rights Answers

Consumer Rights are designed to protect individuals from unfair trade practices, ensuring safety, accurate information, fair pricing, and avenues for redressal. Exploitation in the marketplace includes overcharging, adulteration, and misleading advertisements. The Consumer Protection Act (COPRA) of 1986 was enacted in India to safeguard these rights and establish consumer courts for complaint resolution.

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heti244
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We take content rights seriously. If you suspect this is your content, claim it here.
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Consumer Rights and Consumer Protection

1. What are Consumer Rights?

Consumer Rights are the rights given to consumers to protect them from unfair trade practices and exploitation in the
market. These rights help consumers get safe products, correct information, fair prices, and justice when cheated.

Main Consumer Rights:


1. Right to Safety
2. Right to Information
3. Right to Choose
4. Right to be Heard
5. Right to Seek Redressal
6. Right to Consumer Education

2. How are consumers exploited in the marketplace?

Consumers are exploited in many ways in the marketplace:

• Overcharging above MRP


• Adulteration of food and products
• Underweight and under-measurement
• Sale of defective or expired goods
• False and misleading advertisements
• Hoarding and black marketing
• Lack of proper product information

3. What is COPRA 1986?

COPRA stands for the Consumer Protection Act, 1986. It was passed by the Government of India to protect
consumers from unfair trade practices.

Objectives of COPRA:
• Protect consumer rights
• Provide quick redressal of complaints
• Create consumer awareness
• Establish consumer courts at district, state, and national levels

4. What legal measures were taken by the Government to empower


consumers in India?

The Government of India has taken several measures to empower consumers:

• Consumer Protection Act (COPRA), 1986


• Establishment of consumer courts
• Introduction of ISI, AGMARK, and Hallmark certifications
• Compulsory product information on labels
• Consumer awareness campaigns like “Jago Grahak Jago”
• Laws against unfair trade practices

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