Class 16 Culture & Diversity
Example questions
1. What is cultural tightness-looseness? Describe what it means to be a tight
culture vs. a loose culture. (3pts)
Tight culture:
Loose culture:
2. What are common challenges in global teams? How can managers address
them? (4 points)
Example answers
1. Cultural tightness-looseness refers to the strength of social norms and the
degree to which they are enforced. (1pt)
Tight cultures have strong norms and punish deviations (1pt), while loose
cultures have weaker norms and greater tolerance for deviance (1pt)
2. Each challenge and each solution counts as 1 pt.
Challenges:
1) Lack of trust
2) Cultural and psychological distance
3) Weak shared identity
4) Subgroup divisions (“we vs. them”)
5) Misunderstandings and limited perspective-taking
Teams can reduce challenges by:
1) Have a clearly defined group charter, including developing a sense of
sharedness through a common purpose or shared space
2) Build a climate of trust, including allow for time on non-task interactions,
acknowledge differences and work toward empathy, and balance participation
and foster inclusiveness
3) Cultivate cultural intelligence, including valuing diversity and appreciating global
opportunities, knowing what you need to know in terms of cultural differences,
and developing action plans.