WEEK 1 ServiceNow Administration Basics
A Brief Tour of the Admin Tools
ServiceNow: Basic Setting Up A Developer Instance
Key Terminology in ServiceNow
Administration Common Admin Tasks
Challenge & Solution
This entry-level ServiceNow administrator course isn’t a certification Basics of User & Role Management
course, instead it’s focused on practical skills for managing users,
Users, Roles, and Groups
building workflows, and securing data. IT support specialists and
Creating and Managing Users
junior system administrators will practice high-value skills like
Working with Groups
workflow automation, service catalog management, and creating
Creating and Assigning Roles
dashboards. Testing Roles From the User's Point of View
Challenge & Solution
CBT Nuggets course material
Managing Data Access with ACLs
The Basics of ACLs
The Access Control Fields
Creating New Access Control Rules
Challenge & Solution
Working with Tables
How Do ServiceNow Tables Work?
Creating Application-Scoped Tables
Configuring Table Fields
Using Reference Fields to Link Tables
Challenge & Solution
Using the Form Builder
Challenge & Solution
The Form Builder
Using the Form Builder Advanced Notification Concepts
Managing Fields on the Form Builder
Automatically Reacting to Incoming Emails
Testing Out Your Changes
Testing Email-Triggered Flows
Challenge & Solution
Email Templates and Layouts
Workflows and Workflow Automation Creating Templates and Layouts
Challenge & Solution
What Are Workflows in ServiceNow?
The Components of Workflow Design Update Sets and Deployment
Creating a Simple Workflow with the Flow Designer
What Are Update Sets?
Challenge & Solution
Creating an Update Set
ServiceNow Workflows In-Depth Exporting and Importing Update Sets
Resolving Conflicts
Using The Different Triggers
Challenge & Solution
Looking Up Data and Using "For Each"
Repeating Actions and Waiting Reporting in ServiceNow
Challenge & Solution
What are Reports?
Managing the Service Catalog Creating a Report
Sharing and Scheduling Reports
Service Catalog Management Basics
Challenge & Solution
Creating New Catalog Items
Connecting Catalog Items to Workflows Tracking KPIs with Platform Analytics
Creating Record Producers
What are KPIs?
Challenge & Solution
Creating an Indicator
Working with Email Notifications Data Collection Jobs
Troubleshooting KPIs
Basics of ServiceNow Notifications
Challenge & Solution
Connecting Email Accounts to ServiceNow
Creating ServiceNow Notifications
Working with Breakdowns
Understanding Breakdowns
Creating a Breakdown Source
Creating a Breakdown and Breakdown Mapping
Running a Data Collector Job for Breakdowns
Challenge & Solution
Walkthrough: Building a Room Reservation
System
An Overview of the System We'll Be Building
Creating a Reservations Table
Creating a Catalog Item
Creating a Workflow
Challenge & Solution
Walkthrough: A Fully-Automated
Onboarding Flow
The Value of Automated Onboarding
Triggering and Adding Flow Logic
Creating Subflows
Creating a Task-Based Table
Challenge & Solution
Last updated 8.26.2025