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Process Map

The document outlines the ISO 9001:2008 Quality Manual for AGNI, detailing the core processes involved in the management system, including resource management, product/service realization, and customer feedback handling. It also describes control and support processes such as document control, internal auditing, and management reviews. The focus is on continual improvement and compliance with quality standards.

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Trinity Traders
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5 views2 pages

Process Map

The document outlines the ISO 9001:2008 Quality Manual for AGNI, detailing the core processes involved in the management system, including resource management, product/service realization, and customer feedback handling. It also describes control and support processes such as document control, internal auditing, and management reviews. The focus is on continual improvement and compliance with quality standards.

Uploaded by

Trinity Traders
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

AGNI ISO 9001:2008 Quality Manual

PROCESS MAP

CORE PROCESS
Management System
Resource needs
Customer Resource Management Process (RMP)

Control of Internal Control of workplace Management Responsibility Process (MRP)


Product / Service Realization Process (P/SRP) Health & Safety Issues
Communication
Resources
HR & Training Control of
Maintenance Management System
Requirements
Handling Customer
Enquiries / Quotations
Documentation &
Forecasting / Planning Policies & Continual Record Control
for Production / Service Directives Improvement
Processing Customer
Measurement, Analysis & Improvement Process (MIP) System Review
Orders
Production / Service
Operations Product /
Purchasing & Supplier Service Planning for Quality
Internal Audit Performance
Evaluation Process Data Management

Corrective & Control of Non -


Verification Activities Preventive Action conformance

Handling Customer Measurement of


Complaints Customer Satisfaction
Management System
Performance Data

Customer
Feedback

45
AGNI ISO 9001:2008 Quality Manual
PROCESS MAP

CONTROL & SUPPORT PROCESS:

Document & Records


Internal Auditing
control

Frequency: Once in 6 months


System Planning and Monitoring

Management Reviews
Implementation Processes

Policy & Objectives planning

Core Processes
Resource Management
(Infrastructure provision,
maintenance& Competence
management)

MANAGEMENT PROCESSES
Improvement / Corrective actions

46

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