AMADEUS NOTES:
AIR FULLFILLMENT (Means Ticketing)
TICKETING : Consist of three mail element (Issuance, Re-Issuance and Refund)
• ISSUANCE: It consist of two elements: PNR creation and Ticket limit
PNR Creation:
There are 5 elements while creating a PNR:
P: Phone Number
R: Received from
I: Itinerary
N: Name
T: Tkt Limit
• AVAILABILITY:
1. With specific Airline name: AN20SEPDELSIN/ASQ
2. Check availabilty for all classes :SN20SEPDELSIN/ASQ
• PICK SEATS:
For 2 Adults+ 1 Chd + 1 Inf : SS3K1
To Change the Booking Class in PNR:
SB<new class><Line No.> For Eg. SBN4
• ADD NAME:
1. Adult : NM1 SURNAME/GIVEN NAME TITLE
2. Chd: NM1 SURNAME/GIVEN NAME TITLE (CHD/DOB)
3. Inf: (same surname), it should be added along with the adult name:
NM1 Last name/First name Mr (INF/First name/DOB)
INF: (different surname):(INF SURNAME/GIVEN NAME/DOB)
TICKET LIMIT: TKOK
• ADD PHONE / EMAIL/OSI
1. Phone Number (Agency): AP( its a mandatory field)
:Customer Number : AP M #########
2. EMAIL: AP E abc@[Link]
3. OSI Remarks( Phone Number) :OS YY PHONENUMBER
• SAVE THE BOOKING:(it should be done after making changes or adding
any field)
1. RFyour name
2. ER AGAIN ER AND THEN IR
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TICKET ISSUANCE
Ticket Issuance has following main elements:
1. PRICING
2. FORM OF PAYMENT
3. COMMISSION
• PRICING:
1. In Same Class Of Service: FXX
2. To save the price in the same classof service: FXP
3. To get the lowest fare price : FXR
4. To save the lowest fare price : FXB
5. To get fare with Deal Code : FXX/R,<Deal Code>
6. To save fare with Deal Code: FXP/R,<Deal Code>
(NOTE: The selected saved fares will be saved in TST and to open the
TST, we have to type TQT command)
7. To price a specific line: FQQ<lineNo.>. For Eg FQQ03
8. To price a segment with date of Issue: FXX/R,<date of issue>. For eg.
FXX/R,05MAY20
9. To select a particular fare from available options:
a. FXT<line no.>/<pax no.> for Eg. FXT01/P1 (this command needs to
be run twice)
[Link] fare element : RTF
[Link] Open TST : TQT
[Link] open specific TST : TQT/T1 or TQT/T2
[Link] Pricing:
FXX/R,STU
FXX/RSTU
FXX/RSTU,U
SSR APIS ENTRY:
SR DOCS <Airline Code> HK<[Link] Pax> - <Document Type>-< PASSPORT
ISSSUING Country Code>-<Passport No>-<NATIONALITY COUNTRY CODE>-
<DOB>-<GENDER>-<DATE OF EXPIRY>-<SURNAME>-<FIRST NAME>/P<GUEST
NO.>
For Eg.
SR DOCS BA HK1-P-IND-A5682628-IND-30JUN73-M-14JUN09-JOHNSON-
SIMON/P1
• FORM OF PAYMENT:
1. By Cash: FPCASH
2. By CARD: COPY FROM EXCEL SHEET (mentioned in sheet provided by
airline)
• COMMISSION:
1. To CHECK Commission : TQT/FM/T1
2. Save commission( if the commission is 2%, then the command would be)
: FM2
ISSUE TICKET
1. Ticket Validation : TTP/TKT/T1
2. Issue the ticket : TTP
CANCEL THE ITINENARY
TO CANCEL THE ITIENENARY :XE 4,5 OR XE 4-5
To delete the Itinerary – DL 4,5 OR DL 4-5
Retrieving a PNR
1. By PNR – RT(PNR NO)
2. By Name – RT/SURNAME/GIVEN NAME
Air Status Codes:
DK -Do Confirm
HK – Holding Confirm/Confirm
TK – Time change/Schedule Change
UN- Un Operational.
UC- Unconfirmed
HX – Cancelled by airlines – a. Flight Not Operating
b. Customer directly requested airline to cancel
c. No Show
To change air status from TK/KL/KK to HK –
ERK
RF(Name)
ER
ER
IR
Read History(RHI) remarks Codes:
OS- Original Segment
XS – Cancel Segment
AS – Add Segment
DL – Deleted Segment
TC – Time Change
CS – Change Segment
LK- Hold Segment = DK
To check Zulu Time – DDZZZ(TIME/CITY)
DDZZZ1147/DEL
Amadeus Navigation Key - Alt+Up Key (To check Previous Command)
Alt+ Right Key (To Check all Commands)
Ignore PNR – IG
Ignore and Retrieve PNR - IR
1. History of an Itinerary - RHI (Retrieve History Itinerary)
2. Ticket History – RHFA
To Open a Ticket Image:
1. Ticket Image by PNR :
a. RTF
b. TWD/L<Line No.> Eg. TWD/L10
2. Ticket Image by Ticket Number :
a. TWD/TKT<ticket No.> [Link]/TKT122-8289829895
Ticket Status:
All Ticket Status :
1. G - Grounded
2. F- Flown
3. L-Lifted
4. O-Open
5. V-Void
6. E-Exchanged
7. S-Suspended
8. C-Check In
9. A-Airport Control
10. R-Refunded
To See Tax Break up : TWD/TAX
To Add Tour Code : FT*<Tour Code>
To Add Endorsement : FE<Endoresement>
HELPDOCS
MS169 - Passport details
MS295 - VISA details
MS400 - Address details at arriving city
NOTE: Ticket image will open with same office Id Only. To check ticket office
ID: RHFA
Command to check name of office through IATA no.:
PV/IATA NO.
REISSUANCE
When there is change in itinerary it will not reflect until we don’t reissue.
Checklist
1. Office id
2. Itinerary(Air status Code i.e. confirm, cancel, UN, UC,HX)
3. History
4. Ticket Image(date of issuance, ticket status)
5. Vendor or Airline Remarks (Command to check is RTG)
To check Airline Penalty: Check Fare Rule
Steps to check Fare Rule:
1. Open PNR by RT
2. Open ticket Image by RTF,TWD/L<Line No.>
3. Copy the fare basis code from the ticket image
4. FQD<Origin><Dest>/Airline<Airline code>/Class<old ticket Class
code>/Departure<date>/R,<Issuance date>
Ex: FQDBOMMCT/AWY/CE/D15MAR20/R,17JAN20
5. Match the fare basis code and identify line no.
6. Run FQN<Line No. of Fare basis code>*PE. i.e. FQN01*PE
Calculation for penalty:
1. Airline Penalty need to check from fare rule using above command
2. GST for Economy 5% and other cabin 12%. Only charged on Penalty
amount , not on fare & tax diff.
3. Fare Difference (New base fare – Old Base Fare) & (New Taxes – Old
Taxes)
To identify cabin class: AN23SEPBOMCAI/AWY/KM
Type HELP CABIN->MD
Will appear like:
FRONT CABIN (FIRST) KF
FRONT CABIN (BUSINESS) KC
REAR CABIN KY
(PREMIUM ECONOMY AND ECONOMY)
- ONLY PREMIUM ECONOMY CLASS KW
- ONLY ECONOMY KM
To Check New Fare things to remember: (Should be same or higher)
Class of Service
Base Fare
Baggage
Reissue Codes:
Code for Penalty : CP
Code for GST : K3
Fare & Tax Indicators:
Fare: F- First Issue, R- Reissue
Tax: X-New Tax , O-Old Tax
TST Commands:
-To Delete TST : TTE/T<Tst No.> , For Eg TTE/T1
-To Delete All TST : TTE/ALL
-TTK/EXCH ( This command is entered to get the correct indicators on fare &
tax)(Its Like FBC Command)
-TTK/EINR (Update New Equivalent Amount)
-Delete Old Taxes TTK/X1 or TTK/X1/X2/X3
To Open TST History (Deleted TST): TTH/T<TST No.> For Eg TTH/T1
Command is –TTH/T1
To add endorsement
1. Remove old endorsement line by command-XE line no
2. Add new endorsement by command – FE Remarks
Reissuance steps and commands
Re-issue Steps(Normal) Always check weather penalty or EMD
EMD: only airline penalty and its JN TAX
1 - Save new segment.
2- Check charges
3- Delete old segment
4- Price new segment and save.
5- Open TQT and check new date of travel.
6- Check weather its partial re-issuance or not . .
7- If partial then update new tst by " TTU/S segment no.. (new segment which has to be
issued) FROM FACE OF THE PNR
8- Save it and proceed with below commands
DO pricing correctly in case its 2nd partial reissue. Do pricing by 1st issuing date
of the ticket.
9- CHECK PENALTY SHEET IS REISSUE IS DONE IN TAX OR EMD HAVE TO BE RAISED
9- Use command TTK/EXCH
9- Check equivalent amount. . Currency: ttk/einr(new amount)
10- Now delete old taxes AND diff. in tax one by one by TTK/X1 : X1 tax no. DO IT FOR
ALL (EG: TTK/X1/X2/X3)
11- After deleting all taxes add again old taxes by TTK/O1335JN/O41G1/O42F2 / then
enter. O: FOR OLD TAXES.
12- After add tax diff and base fare diff by.
.TTK/X1500OB/X21JN/X3G1/X3F2/X29G8/ now adds total tax and fare diff
by TINR total new amount except gsf and enter. And save
12- Check FORM of payment.. Cash or card. . If cash delete old FO line by XE and line
no..
13- DELETE FORM OF PAYMENT. . IF CASH DELETE IT..
14 - Add form of payment like: FPO/CASH+/CASH (where there is ADC). (FPO/CCVI+/CASH)
OR FPO/CASH (for nil ADC) enter and save
( fpo/ccax) : In case of card reissuance with NIL ADC
15 - TQT and RTF - create FO line: by line no. FO*l22 e.g...... if multiple pax add pax
no.. by adding P1 /P2 like [Link]: FO*L25/P1
16- After generating FO line saves the changes. .
17 - Then check TST no. ... If multiple pax then check as per pax TST by TQT.
18 - Then do Pre-validation command: TTP/TKT/T2 (T2 : TST No.)
19- If it says OK to ticket. Then issue the ticket: by TTP/T2
20 - Re-issuance done:
FARE CALCULATION FOR REISSUANCE(e.g.)
19/05/20
OLD FARE
FARE F EUR 170.00
EQUIV INR 14215 BSR 83.604034
TOTALTAX INR 10798
TOTAL INR 25013
TAXES
TOTALTAX INR 10798
TX01 INR 9698YR TX 02 INR 10D3 TX03 INR 672LT
TX04 INR 418TR
BF=3325, Tax=5 D3, penalty=8160CP, GST=408 K3 =TOTAL = 11898 (amt to be charged )
Note: CP is the code for penalty by airline excel
NEW FARE
EUR 215.00 20OCT20VNO TK X/IST TK DEL233.19NUC233.19
INR 17540 END ROE0.921981
TAXES
INR 9464-YR XT INR 655-LT INR 408-TR
INR 15-D3
INR 1063-XT
INR 28076
RATE USED 1EUR=81.577975INR
STEPS TO PARTIAL RE-ISSUANCE
• Make a ghost segment for the flown sector
SS<Flight No><RBD><date with year><sector><GK><no. of
seats>/<Airline PNR>
For Eg. SSEK571T15NOV19CCUDXBGK1/TYUBTU
• Pick the New Segment required
• Remove Old TST.
• Price the PNR (Ghost Segments + New Segments) :FXX/S<Segment
No.>/R,<date of issue> . Eg. FXX/S3,4,5,6/R,14NOV19
• If Multiple options open , then FQQ<Line No.> to read rules
• To price on specific airline : FXX/R,03SEP19/VC-AC
• Save the Fare : FXP
• Note the Old & New Fare & Tax Breakup on a Window
• Calculate the Additional Base Fare , Taxes, Penalty & GST(use FQD
commands to check for penalty)
• Open New TST(Only New sectors should reflect here). If both Onward &
Return TST is reflecting in TST , we will have to upadate the new
itinerary only with Command TTU/S<New Sector No.> For eg.
TTU/S3,4
• Open Reissue update window TTK/EXCH or TTK/EXCH/T<TST No>
• Remove Old Taxes : TTK/X1/X2/X3.. or TTK/T<TST No.>/X1/X2…
• Add Old Taxes again : O is the Old Tax Identifier
For eg. TTK/O1335JN/O41G1… or TTK/T2/ O1335JN/O41G1..
• Update Base Fare if not update: TTK/RINR<amount>.
For [Link]/RINR40900
• Add New Taxes : X is the Identifier
TTK/X1590K3/TINR<Additional Collection>
For Eg. TTK/X1590K3/TINR33390
• To check old Form of Payment : RTF
• Remove Old Form of payment by XE<Line no.>
• Create FO line: by line no. FO*l22 e.g...... if multiple pax add pax no.. by
adding P1 /P2 like [Link]: FO*L25/P1
• Enter Form of Payment: FPO/<old form of payment> +/<new form of
payment>
For Eg. FPO/Cash+/Cash
• Add endorsement : FE<Endorsement> eg FE NON END/ NON REF
• Save Fare Construction : RFBHAWNA
• To Validate Reissue : TTP/TKT/T2
• To Reissue: TTP/T2
EMD(Electronic Miscelleneous Document) is paid for Airline Penalty +
GST Components
Fare Difference & Tax Difference paid as usual
1. To check the EMD Code : EGSD/V<airline Code>
2. To Generate SVC Indicator Update:
<itineraary update> <airline> NN<No. of Passengers> <EMD Code> <Departure City>/<Departure
Date> For Eg. IU TK NN1 PENF BOM/28JAN
3. To Build EMD Mask: TMC /V<airline code>/L<line No. of SVC remark>
For Eg. TMC/VTK/L2
4. To Open TSM Mask : TQM
5. Update Penalties:
TMI/M<Mask No.>/F<Penalty Amount>/CV-<Penalty Amount>/X<GST Amount>/FP-CASH
For Eg. TMI/M1/F5500/CV-5500/X330K3/FP-CASH)
(F- Forrm of Payment, CV-Coupon Value, K3-GST)
6. Update New Ticket No. TMI/M1<Mask No.>/IC-TT<new ticket no.>
For Eg. TMI/M1/IC-TKT2359165062677
7. Save : RF, RE, ER IR
8. To Issue EMD : TTP/TTM or TTP/TTM/M1
9. To Open the EMD No:
a. RTF
b. EWD/L<Line No.>
REFUNDS:
Note: Remarks & Waiver Code is usually entered only on Full Refund Cases
1. To Open Refund Penal : TRF<TKNO> For Eg.TRF058-
9856541258
2. To Update the Penalty Amount: TRFU/CP<amount>A
4. To update the Remarks: TRFU/RM<Free Flow>
5. To update the waiver Code : TRFU/WA<Waiver code> eg:
TRFU/WA COVID19
6. Final Command for Refund Claim : TRFP (**Automated
Refund Claim** Will be the system response)7. To Ignore Refund
Panel: TRFIG
8. To Go back to Refund Panel : TRF
Other Refund Entries:
1. To update 100% as Penalty of Base Fare : TRFU/CP<Percentage> for eg. TRFU/CP100
2. To update the Base Fare : TRFU/U<Used Base Fare> For eg. TRFU/U6035
3. To Remove Taxes : TRFU/TX<Tax No.> For Eg. TRFU/TX1-10 or TRFU/TX1/TX11
4. To Add the Taxes : TRFU/TA<Amount><Tax Code> For Eg. TRFU/TA300K3
6. To update the Tax : TRFU/TU<tax Number>-<Amount> For eg. TRFU/TU1 - 3000
7. To check refund data that we have claimed on GDS : TJQ
8. To check a particular Line No after TJQ : TRF/i-<RFND Line No.> For eg. TRF/i-2