New Employee Orientation Program: Pastry and Coffee Shop
The orientation program immerses new hires, baristas, bakers, service crew, and
supervisors in essential skills and culture to deliver consistent service quality, uphold food safety
standards, and minimize turnover through engagement and support.
1. Orientation Plan (Strategic Level – WHAT and WHY)
Objectives
Organizational: Achieve uniform service standards across roles, ensure 100% food safety
compliance from day one, and build a cohesive team to support low turnover and operational
efficiency.
Employee: Equip hires with practical skills for immediate confidence, foster a sense of
belonging, and clarify expectations to promote long-term job satisfaction and retention.
Topics
● Company mission, values, and history.
● Food safety and hygiene protocols (handwashing, cross-contamination prevention).
● Customer service excellence and menu knowledge.
● Equipment operation (espresso machines, ovens).
● Role-specific procedures (brewing, baking, order handling).
● Workplace policies, benefits, and team expectations.
Timeline
● Days 1-3: Intensive core orientation (full days).
● Days 4-30: On-the-job shadowing with mentors.
● 90-day review: Performance check-in and feedback session.
Persons Responsible
● HR Manager: Overall coordination, admin sessions.
● Store Supervisor: Role-specific and team-building activities.
● Senior Barista/Baker: Hands-on equipment and skills training.
Evaluation Method
● Immediate quizzes post-sessions (target 85% pass rate).
● 30/90-day surveys measuring confidence, clarity, and fit (aim for 80% positive
responses).
● Track 6-month retention (>85%), mystery shopper service scores, and incident reports
for safety compliance.
2. Detailed Orientation Program Flow (Operational Level – HOW and WHEN)
This 3-day schedule for up to 10 hires emphasizes interactive, practical methods like
hands-on demos, role-plays, and tastings to mirror real pastry/coffee shop demands. Sessions
run 8AM-5PM with breaks.
Time Topic Method Facilitator Materials Needed
Day 1: Welcome & Interactive HR Welcome packets,
Foundation Company presentation + Manager handbooks, projector,
(8AM-5PM) Overview icebreaker game name tags
9-10AM Workplace Group discussion HR Policy manuals,
Policies & Admin + form review Manager payroll/benefit forms,
uniforms, IDs
10AM-12PM Food Safety & Lecture + Supervisor Hygiene kits, handouts,
Hygiene hands-on demo /Trainer short videos, quiz
(e.g., proper sheets
glove use)
1-3PM Facility Tour & Guided tour + Supervisor Safety checklists, floor
Safety hazard spotting plans, protective gear
Walkthrough
3-5PM Role Short shadowing Senior Job role cards, menus
Introductions rotations Staff
Day 2: Service Customer Service Role-plays + Supervisor Coffee/pastry samples,
Skills (8AM-5PM) Excellence menu tasting order scripts, POS
system demo
1-5PM Equipment Step-by-step Senior Espresso machine,
Basics hands-on Barista/Ba grinders, ovens,
practice ker cleaning supplies
Day 3: Mastery & Role-Specific Rotating skill Role Ingredients, recipe
Integration Practice stations + peer Experts cards, timers, waste
(8AM-5PM) feedback logs
1-3PM Team Building & Group challenge All Snacks, timers,
Communication (e.g., mock rush Facilitators scorecards
hour)
3-5PM Program Review Debrief HR Evaluation surveys,
& Next Steps discussion + goal Manager 30-day checklists,
setting certificates
3. Orientation Budget Proposal
Realistic budget for 10 new hires totals PHP 85,000 (PHP 8,500 per hire), justified by
long-term savings from reduced turnover (est. PHP 20,000 per rehired employee) and
faster productivity ramp-up
Item Cost (PHP) Quantity/Details Justification
Training Materials 10,000 Handbooks, handouts, Essential for
videos, recipe cards knowledge retention
(10 sets) and reference
Uniforms & IDs 20,000 2 branded uniforms + Promotes
ID badges per hire professionalism and
team identity
Food/Snacks 15,000 Meals and tasting Boosts engagement
samples for 3 days during long sessions
(PHP 500/pax/day)
Trainer Fees 20,000 External expert for Ensures accurate,
food safety (1 full day, compliant instruction
group rate)
Supplies 10,000 Ingredients, cleaning Enables realistic
kits, station tools hands-on practice
Employee Time Cost 10,000 3 paid training days Compensates hires
(est. daily min wage during non-productive
equivalent) onboarding
Grand Total: PHP 85,000. Costs can scale down for fewer hires; internal seniors keep
fees low.