Hi, can I speak to {FIRST NAME} please?
Hi {FIRSTNAME}. It's {AGENT} here from Reclaim Car Finance how ya doin today
you good, yeah?
Just to let you know we record all of our calls for training and monitoring purposes.
So {FIRST NAME}, the reason for my call is we are currently reaching out to people who
qualify for a free check on their mis-sold car finance. You’ve come through as having a
vehicle under the name {FIRST_NAME} {SURNAME} between the years of 2007 and 2021,
that’s right yeah?
Have you submit a claim for pcp finance if Yes, Say thank you and please keep
continue with your exiting Law firm if not then proceed -
1: Is it just the one vehicle you had or was it multiple?
IF IT IS MORE THAN ONE VEHICLE - “That’s great, the more policies we find the
more money you should get back!
2: Just confirm the make of the car(s) had on PCP or HP for me and I’ll check if you
still qualify?
3: That's great, was it HP or PCP
So {FIRST_NAME}, all I need to do is check all of your details are up to date on our
system and make sure you still qualify, then I’ll be able to send you a text and e-mail
confirming everything we’ve gone through.
So I’ve got your name down as (FIRST NAME) (SURNAME) – is this the name you had
when you took out your finance agreement? also is that how it appears on your driving
license? (IF NOT GET THE DRIVING LICENSE NAME - COULD BE A MARRIED NAME
OR MAIDEN NAME) - OK and that’s spelled - USE PHONETIC ALPHABET TO SPELL
THEIR NAME TO THEM.
And your address I have down as: (ADDRESS)- Is that the address on your driving license
too and are you registered at that address with your bills? If so, is this your address on your
finance agreement?
OK - so the postcode I have is: (Post Code) - USE PHONETICS ON THE FORM DO NOT
COPY IT OVER FROM VICCI DIAL. And I’ve got the house number down as (HOUSE
NUMBER) - Is that correct?
And is this the best number to contact you on... and can you receive a text to this number ...
(Perfect!)
Now, could you confirm your email address for me please? ... Thank you.
Lastly, could you just confirm your D.O.B. for me as well, please?.... Thank you.
*So (FIRST NAME), Just like with all claims, the solicitors we recommend work on a
no win no fee basis. If your claim is unsuccessful for any reason, they won’t charge
you a penny. If you do get a refund, the fee will be between 18 and 36% including VAT.
The good news is, the more money you get back, the less % you pay and if you don’t
get any back, you won’t pay anything at all.
*As always, you can claim via the Financial Ombudsman Service or your lender for
free and you can cancel at any time.
Right (FIRST NAME), a text should be coming through to your phone now, it’ll be from
“Reclaim CF”
If you could kindly put me on loudspeaker and check that for me, there should be a link on
there to click. Can you see that?
If you’re happy tick the box and put your signature on there with your finger and press “Sign
and Proceed”, have you done that?
What do you see on your screen? Has it got a green tick or is it asking you to put an OTP
in?
IF GREEN TICK CONTINUE WHERE IT SAYS *Great Stuff” highlighted. IF IT ASKS
FOR OTP - ay the following:
No worries (First Name) - that means the credit search has found you it just need to verify
who you are. You’ll have just received a text message fro “Valid8” - If you just go to that text
like you did before with me on loudspeaker and read out the OTP to me. Then go back to the
page where it asked you to pop it in and I’ll read it bck to you.
Just pop that in and press the button and your claim should all be sorted!
*Great stuff, thank you for trusting us. For your reference, you’ve been speaking to
(AGENT_NAME) at Reclaim Car Finance, a trading style of Conclusive Financial
Ltd, authorised and regulated by the Financial Conduct Authority.
***In the next 48 hours, your claim will be passed over to one of our panel of regulated
solicitors, who will confirm what agreements they’ve located on the soft credit search
and the processes around claiming for mis-sold car [Link] for mis-sold car
finance.