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IP Chapter 3 Notes

The document discusses the importance of systems strategy in organizations, emphasizing the role of information technology in achieving business goals. It covers various concepts such as business processes, business models, enterprise strategies, and business process management, along with tools like groupware and service-oriented architecture. Additionally, it touches on outsourcing practices, hosted services, and the differences between purchasing and procurement.

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0% found this document useful (0 votes)
4 views14 pages

IP Chapter 3 Notes

The document discusses the importance of systems strategy in organizations, emphasizing the role of information technology in achieving business goals. It covers various concepts such as business processes, business models, enterprise strategies, and business process management, along with tools like groupware and service-oriented architecture. Additionally, it touches on outsourcing practices, hosted services, and the differences between purchasing and procurement.

Uploaded by

kawaiihtwize
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

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The systems strategy defines how the organization leverages information


technology to accomplish its mission. Just as organizations can't operate without
people, they can't operate without information systems. Therefore, a systems
strategy is absolutely essential for any organization.

Business processes show a system of business operations. In that case, it's obvious
that business processes show a simpler diagram of how systems work.

Solution Business
A solution is an implementation of people, processes, information and technologies
in a distinct system to support a set of business or technical capabilities that solve
one or more business problems.

Your business model is your plan for how to make money. Apple's business
model is to sell computers and smartphones. Meanwhile, a fast-food restaurant's
business model is to offer affordable meal options to busy people.

A business strategy focuses on how a company plans to compete in a market.

Enterprise strategies are focused on how the overall organization can achieve its
long-term vision to deliver against shareholder expectations.

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E-R Diagram
[Link]

[Link]
[Link]
[Link]
[Link]

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Data Flow Diagram


[Link]

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Use Case Diagram

[Link]
system/?ref=rp

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Class Diagram
[Link]
system/?ref=lbp

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[Link]
system/?ref=rp

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Business Process Reengineering (BPR) is a business management strategy to


recreate a core business process to improve output, quality and to reduce costs.

Business Process Reengineering involves the radical redesign of core business


processes to achieve dramatic improvements in productivity, cycle times and quality.

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Business process management (BPM) is a discipline that uses various methods to


discover, model, analyze, measure, improve and optimize business processes.

A business workflow is a repeatable process that consists of a series of tasks that


generally need to be completed in a specific sequence.

Workflow vs Process
A workflow consists of repeatable activities necessary to complete a task.
A process refers to all of the elements necessary to accomplish a larger
organizational goal.

Groupware is a class of computer software that helps members of a group work


better together. Groupware makes it possible for group members to easily share
information and to use that information to more easily support working together.

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Groupware allows group members to communicate clearly with each other, to


coordinate their work, and to collaborate with each other. Communication involves
sharing information. Coordination involves managing the task the group is working
on and the process of completing the task. Collaboration involves the actual process
of working together, where sharing information evolves into sharing ideas and
producing solutions. As more than one person is involved in group work, groupware
requires some type of shared computing platform to work effectively. It is important
to remember that groupware tools are designed for multiple people to use. They are
not single user tools.
[Link]
finance/groupware

A software package is simply multiple applications or code modules that work


together to meet various goals and objectives. One of the most prominent
examples is something like the Microsoft Office package, which includes individual
applications such as Word, Excel, Access and PowerPoint.

A smart meter is an electronic device that records information such as consumption


of electric energy, voltage levels, current, and power factor.

Typically used for patients experiencing chronic constipation or problems with


the proper emptying of the stomach (gastroperesis), the SmartPill makes it easier
than ever to gather important medical information.
The pill is equipped with a sensor that is made from silicone, copper, and
magnesium. The sensor can send a special electrical signal to a device that can
connect to the pill. From there, a signal is sent to the external receiver when the pill
successfully mixed with the person's stomach fluids.
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A bulletin board system (BBS) is a computer network that allows users to


communicate with each other electronically, and share data.

What is electronic bulletin board and email?

Electronic bulletin boards (also known as message boards or as computer forums)


are online communication systems where one can share, request, or discuss
information on just about any subject.
E-mail is a way to converse privately with one or more people over the Internet;
electronic bulletin boards are public.

Push communication includes memos, letters, emails, reports, faxes, etc. It is not
face-to-face but is instead typically done through some written medium. The one
disadvantage of this type of communication is that the sender can only identify that
the message has been successfully sent.

In push communication, a sender pushes out information to a receiver (one


direction). It is most often used to communicate expected, non-urgent information.
Push communication does not expect an immediate response from the receiver and
is usually delivered in writing.

Pull communication doesn't involve pulling in a reader to read your message.


Instead, pull communication is all about providing group access to common
information. The receiver, however, must recover this information. This method is
used for a large audience who require access to information for their use.

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An intranet is a computer network for sharing information, easier communication,


collaboration tools, operational systems, and other computing services.
A wide network of computers available for all is the internet, while the intranet
is a network of computers designed for a certain group of users.

A social networking service or SNS (sometimes called a social networking site)


is an online platform which people use to build social networks or social
relationships with other people who share similar personal or career content,
interests, activities, backgrounds or real-life connections.
Social networking requires a platform. Common examples of social networking sites
or platforms include Facebook, Instagram, Twitter and LinkedIn. Users join a social
network platform and begin connecting -- or networking -- with other users.

Gamification is adding game mechanics into nongame environments, like a


website, online community, learning management system or business' intranet
to increase participation. The goal of gamification is to engage with consumers,
employees and partners to inspire collaborate, share and interact.

Information ethics has been defined as "the branch of ethics that focuses on the
relationship between the creation, organization, dissemination, and use of
information, and the ethical standards and moral codes governing human conduct in
society".

What is meant by Service-Oriented Architecture?

Service-oriented architecture (SOA) is a method of software development that uses


software components called services to create business applications. Each service

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provides a business capability, and services can also communicate with each other
across platforms and languages.

What is BPO in simple words?

Business process outsourcing (BPO) is a business practice in which an organization


contracts with an external service provider to perform an essential business function
or task.

Business process outsourcing (BPO) is the delegation of one or more IT-intensive


business processes to an external provider that, in turn, owns, administrates and
manages the selected processes based on defined and measurable performance
metrics.

What is BPO example?

Call centers are a type of BPO. For example, a manufacturer may outsource their
customer service to a call center. But business process outsourcing isn't limited to
customer service, or to call centers.
A BPO call center is a team of outsourced agents who handle incoming and outgoing
customer calls for other businesses. BPO call centers handle more than simply calls.
The same manufacturer might use BPO to outsource payroll, accounting, and similar
administrative tasks.

What is the main reason for offshore outsourcing?

Offshore outsourcing means delegating certain tasks to a third party in an overseas


location. There are several potential benefits: Cost savings. By combining

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offshoring and outsourcing, a company could potentially save more money if able
to take advantage of lower foreign costs and less overhead.

What companies use offshore outsourcing?

Large tech corporations such as Apple, IBM, and Microsoft offshore their
departments to other countries. Countries like the Philippines and India are the top
offshoring destinations for IT companies because of their infrastructure and staffing.
Furthermore, offshoring addresses common challenges in business operations.

What does hosting services mean?

Hosted services are applications, IT infrastructure components or functions that


organizations access from external service providers, typically through an
internet connection. Hosted services cover a wide spectrum of offerings, including
web hosting, off-site backup and virtual desktops.

What is difference between purchase and procurement?

Purchasing focuses on the cost of the order, while procurement focuses on value
creation and Total Cost of Ownership. While purchasing aims to minimize the
cost of an order, procurement aims at other objectives like risk mitigation, contract
compliance, cost savings, ongoing supplier relationships, etc.

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