Devops Technical Support Engineer
Location :Trivandrum, Work From Office
Experience: 0- 2 years
Salary Package- 4 - 6 LPA
Trivandrum
DevOps skills are not mandatory. However, basic knowledge of DevOps will be an added
advantage. The candidate should have a genuine interest in the role, good communication
skills, and basic hands-on experience. Candidates with a strong interest in learning and
building a career in DevOps are encouraged to apply)
We are looking for a proactive & highly skilled Technical Support Engineer to provide
exceptional technical support to overseas projects, working in rotational shifts to ensure 24/7
availability. This role involves troubleshooting complex issues across cloud platforms,
networking, application architectures, and DevOps toolchains. The ideal candidate should be
self motivated, a collaborator, agile and a continuous learner.
Key Responsibilities
Provide technical support and troubleshoot issues related to cloud platforms and
services such as Fargate, ECS, DynamoDB, BigQuery, SNS etc.
Understand the problems by consuming logs and metrics from various sources using
the services such as CloudWatch, Prometheus, Grafana, Loki, Alert
Managers and Splunk etc.
Analyze and resolve networking challenges, including load balancers, API
gateways, reverse proxies, ingress controllers, and service-to-service
communications.
Work on issues related to client-server communications, firewalls, and virtual
machines.
Collaborate with DevOps teams to manage and troubleshoot toolchains like Docker,
Kubernetes, Jenkins, Ingress Controllers etc.
Act as the first point of contact for technical queries and escalate issues when
necessary.
Liaise with development and operations teams to identify root causes and resolve
incidents effectively.
Document troubleshooting steps, solutions, and maintain a knowledge base for
recurring issues.
Collaborate with cross-functional teams to implement best practices for monitoring
and incident response.
Participate in shift handovers and provide timely updates on ongoing issues.
Technical Skills
[Link] Platforms and Services
Hands on knowledge working with Fargate and ECS for managing and
troubleshooting containerized workloads.
Proficiency with DynamoDB and BigQuery for analyzing data and take decisions
based on the analysis.
Hands-on knowledge of SNS for debugging message delivery issues and integration
workflows.
[Link] and Logging Tools
Proficiency in CloudWatch Logs, Loki, and Splunk for consuming and analyzing
logs to identify and resolve issues.
Hands-on knowledge with Prometheus and Grafana for analysing metrics using
dashboards and monitoring system health.
Knowledge of Alert Manager for configuring and managing alert escalation.
Ability to interpret metrics from various sources and create actionable insights.
[Link] and Security
Understanding of load balancers (e.g., ALB, NLB) for distributing traffic and
troubleshooting connectivity issues.
Knowledge in API Gateways like AWS API Gateway or NGINX for managing API
traffic.
Knowledge of reverse proxies and ingress controllers (e.g., NGINX
Ingress, Traefik) for managing internal/external traffic.
Understanding service-to-service communications, including DNS, HTTP/HTTPS,
and gRPC protocols.
Hands-on knowledge with firewalls, security groups, and IAM roles for secure
communications.
Troubleshooting skills for VM-related issues in platforms like AWS EC2 or
equivalent.
[Link] Toolchains
Proficiency with Docker for managing container images and runtime debugging.
Understanding of Kubernetes concepts of managing deployments, ingress setups, and
pod-related issues and related troubleshooting commands and mechanisms.
Knowledge of CI/CD pipeline building tools such as Jenkins, GitHub Actions,
ArgoCD for building, deploying, and managing automated pipelines.
Understanding of Ingress controllers (e.g., NGINX, Traefik) and SSL termination for
secure routing.
[Link] and Incident Management
Strong problem-solving skills to identify root causes using logs, metrics, and system-
level debugging.
Ability to document detailed troubleshooting steps and solutions for recurring issues.
[Link] and Communication
Ability working with cross-functional teams (DevOps, development, and operations)
to resolve incidents.
Skills in effective and proactive communication to escalate issues and provide updates
during shift handovers.
Proficiency with tools like Slack, JIRA, Confluence, or Google Workspace for
collaboration and issue tracking.
Qualifications:
CS Background candidates preferred
Academic Performance: (10th, 12th, UG/PG – Percentage/CGPA) - (Eligibility
Minimum 80% marks in 10th & 12th
6.8 cgpa or above in UG/PG)
Recruitment Procedures:
Shortlisting from Database
Telephonic screening
Aptitude Test
Initial HR Round
Technical Round
Final HR Discussion