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QuickBooks Online Certification Exam

Pages Total Marks Section Questions

19 100 4 45

Section 1 Multiple Choice 20 questions 40 total marks

Section 2 Multi-select 10 questions 20 total marks

Section 3 Short Answer 10 questions 20 total marks

Section 4 Long Answer 5 questions 20 total marks

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Section 1 / 4 40 total marks

Multiple Choice

Select the single best answer for each question. Each question is worth 2 marks.

Question 1 40 total marks

A client needs to enable the Online Invoicing feature to track when invoices have been viewed and paid.
The proposed steps are:
1. Select the Gear icon and choose Account and Settings.
2. Scroll down to the Online delivery section.
3. Ensure that Attach invoice as pdf is unchecked.

A Identify the missing step that must occur between step 1 and step 2 to correctly access the
Online Invoicing settings.

A Select the Sales tab

B Select the Advanced tab

C Select the Expenses tab

D Select the Company tab

B Once in the Online delivery section, which action must be taken to ensure the customer receives
the interactive invoice experience?

A Select 'Plain text' from the list

B Select 'Online invoice' from the list

C Check the box for 'Summary only'

D Select 'HTML' from the list

C When using the Accountant Toolbox, which specific feature allows the professional to clean up
accounts by removing unpaid invoices from an insolvent customer?

A Write Off Invoices

B Batch Delete Invoices

C Reclassify Transactions

D Void Transactions

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D A retail client wants a subscription that allows for basic sales tracking and sales tax management.
What is the minimum subscription level required to meet these needs?

A Self-Employed

B Advanced

C Plus

D Simple Start

E When setting up sales tax for a client who only operates in their home state, which data point is
NOT required by QuickBooks?

A Last sales tax period start date

B Frequency of sales tax filing

C Company address

D Criminal conviction history of the owner

F Which report provides a snapshot of Assets and Liabilities to determine the net worth of a
business as of a specific date?

A Profit and Loss

B Balance Sheet

C Aging Summary

D Trial Balance

G When using the Banking Center, what does it mean when a transaction is marked as 'Cleared'?

A The transaction has been matched or added from the bank feed.

B The transaction has been deleted from the register.

C The transaction has been excluded from all reports.

D The transaction has been finalized in a year-end audit.

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H Where should a client navigate to sign up for a QuickBooks Payments merchant account?

A Billing and Subscription tab of Account and Settings

B Payment tab of Account and Settings

C Usage tab of Account and Settings

D Advanced tab of Account and Settings

I What is the primary benefit of the 'Undeposited Funds' account in the customer payment
workflow?

A It prevents the creation of duplicate invoices.

B It hides income from the Profit and Loss statement.

C It automatically reconciles the checking account.

D It allows multiple payments to be grouped into a single bank deposit.

J In the 'For Review' tab of the Banking Center, which filter allows you to see transactions that
QuickBooks Online has already identified as potential matches?

A All transactions > Recognized

B Gear icon > Show only matches

C Filter > Outstanding

D All transactions > Matched

K Which user role is specifically limited to viewing existing data and lacks the ability to create new
transactions?

A Time Tracking only

B Reports only

C Standard user

D Custom user

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L To enable warnings for duplicate bill numbers, which path must be followed starting from the
QuickBooks Dashboard?

A Gear icon > All Lists > Advanced

B Quick Create (+) > Bill > Duplicate Warning

C Gear icon > Account and Settings > Advanced

D Accounting > Chart of Accounts > Settings

M When importing a list of 'Products and Services', which icon provides the starting point for the
tool?

A Sales icon on the left navigation

B Gear icon

C Accountant Toolbox icon

D Quick Create (+) icon

N An 'Aging Summary' report is categorized by which metric to help track overdue accounts?

A Invoice amount

B Product category

C Number of days overdue (30, 60, 90+)

D Customer location

O Which of the following is considered a 'Posting' transaction in QuickBooks Online?

A Delayed Charge

B Estimate

C Purchase Order

D Vendor Credit

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P When setting up a recurring transaction, what is the 'Best Practice' for naming the template?

A Include the customer/vendor name in the template name

B Use the transaction date

C Use a random numerical code

D Leave the template name blank

Q Which tool allows a user to move several transactions to a different account simultaneously?

A Batch Edit

B Audit Log

C Journal Entry

D Reclassify Transactions

R To enable the 'Copy to Purchase Order' feature from within an Estimate, where must Purchase
Orders be turned on?

A Account and Settings > Advanced > Automation

B Account and Settings > Sales > Estimates

C Account and Settings > Expenses > Purchase orders

D Quick Create (+) icon > Purchase Order > Enable

S When recording a Journal Entry, what requirement must be met for the transaction to be saved?

A A customer name must be attached to every line.

B At least three accounts must be used.

C Total debits must equal total credits.

D It must be approved by the Master Admin.

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T If a closing date is set with a password, how are changes to transactions within that closed period
tracked?

A They are highlighted in red on the Balance Sheet.

B They are flagged in an Exceptions to Closing Date report.

C The password must be changed every time a modification is made.

D They are automatically blocked and cannot be changed.

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Section 2 / 4 20 total marks

Multi-select

Select all options that apply. Each question is worth 2 marks.

Question 2 20 total marks

A client needs to enable the Online Invoicing feature to track when invoices have been viewed and paid.
The proposed steps are:
1. Select the Gear icon and choose Account and Settings.
2. Scroll down to the Online delivery section.
3. Ensure that Attach invoice as pdf is unchecked.

A Which three navigation features are missing when a user is logged in with 'Reports Only' permis-
sions?

A Navigation panel

B Gear icon

C Search box

D Help menu

E New button

B What are three benefits of adding Online clients to your Client List in QuickBooks Online
Accountant?

A Access all your ProConnect Tax Online clients from the same dashboard

B Create projects and tasks in the Work tab to stay on top of deadlines

C Launch QuickBooks Desktop companies directly from the dashboard

D Automatically pay the client's business taxes

E Keep all client contact info, notes, and documents in one place

C Wholesale billing account statements can be downloaded in which two file formats?

A JPEG

B DOC

C PDF

D CSV

E XLSX

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D What are the three levels of access that can be granted to Team users in QuickBooks Online
Accountant?

A Custom access

B Full access

C VIP access

D Basic access

E Standard access

E Which two options are valid vendor workflow paths for paying vendors based on their agreement?

A Invoice > Receive Payment

B Expense > Pay Bill

C Bill > Pay Bills

D Purchase Order > Pay Bill

F Which two tools can be used to identify potential issues or discrepancies in a company's
transaction history?

A Audit Log

B Transaction Journal

C Account and Settings

D Journal Entry

E Import Data

G What are two ways to add a new customer to QuickBooks Online?

A Banking > For Review > Add Name

B Gear icon > Add Customer

C Sales > Customers > Add New

D Accounting > Chart of Accounts > New Customer

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H Which three options are specific payroll service levels available within QuickBooks Online?

A QuickBooks Online Standard Payroll

B QuickBooks Online Elite Payroll

C QuickBooks Online Premium Payroll

D QuickBooks Online Basic Payroll

E QuickBooks Online Core Payroll

I Which three features help build brand recognition on customer sales forms?

A Using the standard template with no changes

B Customizing fonts to match branding

C Adding a splash of color that matches the branding

D Adding the company logo

E Selecting a default payment method

J What are three important reasons to reconcile bank and credit card accounts regularly?

A To increase the interest rate on the bank account

B To ensure all transactions have been recorded for the period

C To automatically file income tax returns

D To verify the account balance is within its credit limit

E To confirm previously reconciled transactions have not changed

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Section 3 / 4 20 total marks

Short Answer

Provide a brief, accurate response for each prompt. Each question is worth 2 marks.

Question 3 20 total marks

A client needs to enable the Online Invoicing feature to track when invoices have been viewed and paid.
The proposed steps are:
1. Select the Gear icon and choose Account and Settings.
2. Scroll down to the Online delivery section.
3. Ensure that Attach invoice as pdf is unchecked.

A Define the 'Cash Basis' accounting method as it pertains to reporting in QuickBooks Online.

Cash basis reporting focuses on the actual movement of cash, recording income
only when payment is received and expenses only when they are paid out.

B Where can the 'Pay down credit card' feature be found in the QuickBooks Online interface?

The 'Pay down credit card' tool is located under the 'Other' column after selecting
the 'New' button (+ icon).

C Identify the additional percentage fee applied when a client utilizes 'QuickBooks Payments
Instant Deposits'.

QuickBooks charges an additional 1% fee for the instant deposit service.

D List two limitations of the 'Reclassify Transactions' tool.

The tool cannot modify the bank account used for payments or adjust classes on
deposit-type transactions.

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E Which specific account is impacted if an opening balance is entered during the creation of a new
customer, vendor, or account?

Any amount entered as an opening balance for a new entity is posted to

the 'Opening Balance Equity' account, which should ideally
Type text herebe zero.

F Explain the function of a 'Delayed Charge' in the QuickBooks workflow.

A delayed charge is a non-posting transaction used to track services or products

provided that are not yet billed but will be added to a future invoice.

G What is the primary difference between a Profit and Loss statement and a Balance Sheet in terms
of what they track?

The P&L tracks operational activity over a time range, while the Balance Sheet
tracks the financial position (net worth) at a specific point in time.

H Which keyboard shortcut allows a user to quickly view the Product Information window (including
version and company file info)?

Pressing the F2 key opens the Product Information window containing essential file
and version data.

I Identify the correct workflow for entering a customer credit when a product is returned.

A Credit Memo is used when a customer returns a product to reduce their

balance or provide a credit toward future purchases.

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J In QuickBooks Online Accountant, what are the three available status options for tasks within a
project?

The Work tab allows users to mark tasks as Open, Pending, or Complete to
track progress.

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Section 4 / 4 20 total marks

Long Answer

Provide detailed, structured responses. Each question is worth 4 marks.

Question 4 20 total marks

A client needs to enable the Online Invoicing feature to track when invoices have been viewed and paid.
The proposed steps are:
1. Select the Gear icon and choose Account and Settings.
2. Scroll down to the Online delivery section.
3. Ensure that Attach invoice as pdf is unchecked.

A Describe the process of enabling and using the 'Online Invoicing' feature. Include the navigation
steps and explain how the customer interacts with the resulting invoice.

To enable Online Invoicing, go to the Gear icon, select Account and Settings,
then the Sales tab. In the Online delivery section, choose 'Online invoice' and ensure
'Attach invoice as pdf' is unchecked. When the customer receives the invoice via
email, they can click a 'Pay Now' button for digital payment. Furthermore, they can
send messages directly through the invoice portal, which are then linked to the
transaction for tracking.

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B Explain the 'Month-End Review' tool in QuickBooks Online Accountant. Name the three workflow
tabs and identify two specific 'Open Issues' that can be identified in the Transaction Review tab.

The Month-End Review tool is designed to streamline the closing process.

It features four main tabs: Overview, Transaction Review, Accountant Reconciliation,
and Final Review. In the Transaction Review tab, the system identifies potential errors
such as 'Uncategorized transactions' and 'Transactions without payees,' allowing the
accountant to resolve them before finalizing the books.

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C Discuss the 'Receipt Capture' feature. List the three methods for adding receipts to QuickBooks
and explain how this feature benefits the bookkeeping process.

Receipt Capture allows users to add receipts by snapping a picture

via the mobile app, uploading files through a web browser, or forwarding
emails to a unique QuickBooks address. This benefits the process by
significantly reducing manual data entry and ensuring that supporting
documentation is attached directly to the transactions, which isType
vital text heretrails.
for audit

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D Explain the significance of the 'Chart of Accounts' and describe the process and requirements
for adding a new account.

The Chart of Accounts (COA) is the backbone of the accounting system,

categorizing all assets, liabilities, income, and expenses. To add a new account,
go to 'Accounting' in the left navigation and select 'New'. The most critical
requirement is choosing the correct 'Category Type',
Type text hereas this determines whether t
he account appears on the Profit and Loss statement or the Balance Sheet.

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E Analyze the 'Wholesale Billing' model for QuickBooks Online Accountant. Who is billed for the
subscription, what discount is applied, and how does this provide flexibility for the accounting
practice?

In the wholesale billing model, the Accountant is billed monthly for the client's
QuickBooks Online subscription. The accountant receives a significant 'Wholesale
Discount'. This provides flexibility because the accountant can choose whether to
absorb the cost as part of a service bundle, pass the discounted cost to the client,
or mark up the subscription as a revenue stream.

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End of Examination
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