Final Destination
Final Destination
MARKETING
- Marketing is the management process through which goods and services move from
concept to the customer.
- Marketing is important to a service business like an airline.
- Through proper marketing, an airline will have a stronger and more consistent image.
- This will provide the company with the ability to attract and retain not just loyal customers
and stakeholders but also best employees which are deemed very vital for a service
industry like an airline.
- Establishing a strong network and partnership will also be easy for a company with a good
reputation created by good marketing.
- There will be greater employee satisfaction including an increased sense of pride and
loyalty.
4 P’S of Marketing
PORTER’S 5 FORCES
- Porter's Five Forces, the model coined by Michael E. Porter, is a business analysis model
that helps to explain why various industries can sustain different levels of profitability.
- Porter identified five forces that undoubtedly play a part in shaping every market and
industry in the world.
- The five forces are commonly employed to assess competition intensity, attractiveness,
and profitability of an industry or market.
- The Five Forces model is widely used to analyze the industry structure of a company like
an airline as well as its corporate strategy.
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Airline Operations and Management - J3A
⋆˚ Ma. Sophia Bianca Garcia 𝜗𝜚˚⋆
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● There are two groups of buyers in the airline industry: the individual flyers, and the travel
agencies and online portals.
● Buyers choose flights based on cost, destination, safety, and timing.
● There are low switching costs between firms.
● Even loyalty to a certain brand is not enough since the service provided is unique and
cannot easily be substituted.
● Airlines use positioning: some focus on cost, others on amenities.
● Web portals like Expedia make purchasing flights faster and easier.
Note: Although switching is easy, airlines still retain control because demand is need-based and
service is difficult to substitute.
Note: Supplier power is structurally low but can rise with innovation and limited competition
among manufacturers.
Note: Barriers to entry are extremely high, making the industry difficult for new competitors to
enter.
Note: Substitutes exist but are limited mainly to short-distance travel or cost-sensitive consumers.
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Airline Operations and Management - J3A
⋆˚ Ma. Sophia Bianca Garcia 𝜗𝜚˚⋆
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5. Rivalry Among Existing Players (High)
Note: Airlines compete aggressively on price, routes, and service due to limited growth and high
costs.
COST LEADERSHIP
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Airline Operations and Management - J3A
⋆˚ Ma. Sophia Bianca Garcia 𝜗𝜚˚⋆
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PRODUCT DIFFERENTIATION
- Make airline services unique to stand out and build strong customer loyalty.
- Product Differentiation is the marketing strategy where-in businesses will try to make their
product unique in some way so that it stands out from the pack.
- It is done by making some feature, physical attribute, or substantive difference exists
between a product and all other possible alternatives.
● Advantage gained by a company that first introduces a product or service to the market.
● Establishes strong brand recognition and product/service loyalty.
● Sets industry standard.
Examples:
● Southwest Airlines – first low-cost carrier; many followed (EasyJet, Ryan Air, Air Asia).
● Singapore Airlines – first to use Airbus A380, introduced luxury features like flying hotel, spa,
and lounge.
Brand Building
Examples:
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Airline Operations and Management - J3A
⋆˚ Ma. Sophia Bianca Garcia 𝜗𝜚˚⋆
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FOCUS STRATEGY
- Target a specific market segment and tailor services to meet their needs.
- Focus strategy is a strategic plan under which a firm concentrates its resources on entering
or expanding in a narrowly defined market segment.
- Also called segmentation strategy or niche strategy.
- Airlines offer clearly defined products and services for specific customer groups.
- Ancillary products (incremental purchases to a basic travel product) become products in
their own right.
- Focus on specific customers like families and business passengers.
Family-Oriented Services
AIRLINE ALLIANCE
- Airlines cooperate to expand reach, reduce costs, and improve services, but may reduce
competition.
- An airline alliance is an arrangement between two or more airlines that lays the foundation
for substantial cooperation.
- It is an association of airlines to promote the common interests of the parties involved.
- It can also be any collaborative pooling of resources between two or more carriers to make
supply of capacity more efficient and extend market reach.
- There is no uniform structure; each alliance is unique.
● 1930s: First alliance – Panair do Brasil and Pan American World Airways.
● 1989: First large alliance – Northwest Airlines and KLM (code sharing).
● 1997: Star Alliance established.
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Airline Operations and Management - J3A
⋆˚ Ma. Sophia Bianca Garcia 𝜗𝜚˚⋆
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TACTICAL ALLIANCE
STRATEGIC ALLIANCE
1. Equity Stake
● A large carrier in an alliance may buy a share ownership in a smaller partner airline.
2. Equity Exchange
3. Code Sharing
● An agreement between two airlines, where one airline operates a single flight leg with its
own flight code and that of its alliance partner.
4. Joint Services
● A partner airline reserves a block of seats on a connecting service for another airline.
● Ensures guaranteed onward seats for passengers.
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Airline Operations and Management - J3A
⋆˚ Ma. Sophia Bianca Garcia 𝜗𝜚˚⋆
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6. Joint Marketing / Marketing Agreement
7. Joint Fares
8. Franchise Agreements
● Contractual agreements allowing an airline to let its partner assume its brand image.
9. Wet-Leasing
● One airline hires the aircraft and crew from another airline on a fixed-fee basis.
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Airline Operations and Management - J3A
⋆˚ Ma. Sophia Bianca Garcia 𝜗𝜚˚⋆
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MODULE 4 - FLIGHT SCHEDULING
● Airline planning optimization focuses on improving efficiency and reducing costs across
airline operations.
● Even small improvements in flight planning can lead to major savings.
● According to Steve Altus, improvements in flight planning systems significantly impact
profitability and environmental performance.
Key contributors:
FLIGHT PLAN
● A written account of the details of a particular proposed flight that may be filed as a
written document, an electronic document, or may be filed verbally prior to the flight.
● A flight plan is required prior to operating a flight or portion of a flight to be provided with
air traffic control service. It is also necessary before handling a flight within or into
designated areas, or along designated routes and even cross international borders.
(Note: Required for safety, coordination, and legal compliance.)
● Where a flight plan is required, it must be submitted before departure to an air traffic
services reporting office or, during flight, transmitted to the appropriate air traffic services
unit or air-ground control radio station, unless arrangements have been made for
submission of repetitive flight plans (RPLs).
(Note: Must be filed before or during flight depending on the situation.
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⋆˚ Ma. Sophia Bianca Garcia 𝜗𝜚˚⋆
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The document which provides specified information to air traffic service units relative to an
intended flight or portion of a flight of an aircraft.
(Note: Used for coordination with air traffic control.)
A document prepared in accordance with the instructions of the operator and used in flight by
the pilot to assist in navigation and safe operation of the aircraft.
(Note: Used by pilots during the flight.)
FLIGHT SCHEDULING
● Airline flight scheduling is about identifying where, when and what to fly. Airline company
must determine the most effective and profitable route that is at the same time
operationally feasible.
(Note: Matching flights with demand and resources.)
FLIGHT SCHEDULE
● A timetable consisting of what cities to fly to and at what times. The quality of a proposed
flight schedule depends on the quality of the input data used to create it.
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NETWORK TYPES
★ POINT-TO-POINT
This is referred to as the point-to-point flight scheduling where airlines had to fly routes as
assigned by the Civil Aeronautics Board (CAB) regardless of demand.
(Note: Direct flights between cities.)
★ HUB-AND-SPOKE
A “hub” is a central airport with flight paths radiating from it like spokes on a bicycle wheel. In a
hub-and-spoke airline system, most flights connect through a few hub airports.
(Note: Passengers connect via central airports.)
FLEET ASSIGNMENTS
● This process includes assigning of the most appropriate fleet type to each flight leg. Airlines
must ensure that each flight is assigned to a particular fleet type; and that the number of
aircraft for each fleet does not exceed the available aircraft.
(Note: Matching aircraft type to each flight.)
● The effect of assigning large capacity aircraft to flights with a low demand. This will lead to
low utilization and low load factor for the airline.
(Note: Wasted seats = lost revenue.)
AIRCRAFT ROUTING
● The process of assigning each individual aircraft within each fleet to flight legs.
(Note: Assigning specific aircraft to specific flights.)
● Each aircraft for each airline in each country is assigned a unique serial number.
(Note: Aircraft identification number.)
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Airline Operations and Management - J3A
⋆˚ Ma. Sophia Bianca Garcia 𝜗𝜚˚⋆
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CREW SCHEDULING
● The third phase of airline planning is the assigning the crew that will man the flights. This is
done after scheduling the flights and designating the aircraft for these flights.
(Note: Assigning pilots and cabin crew.)
★ Schedule-Holding Crew - Have determined the flight schedule for the month.
(Note: Fixed schedule crew.)
★ Reserve Crew - Do not have a schedule of flights but are “on call” to fly during certain days
throughout the month when the airline needs crew members for particular flights.
(Note: Backup crew/On call crew)
BIDDING SYSTEMS
A crew bidding system that produces monthly crew assignments based on crew member
preferences.
Develop a monthly schedule and allow crew member bid to work those schedules.
FUEL MANAGEMENT
A systematic process of determining the quantity of fuel to be bought at each airport in order to
minimize the total costs of fuel purchases and satisfy the operational requirements of each flight.
(Note: Buying fuel efficiently.)
★ FUEL TANKERAGE
The time elapsed from the time the aircraft lands until it departs for the next flight.
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Required from each flight to ensure an airplane meets all of the operational regulations for a
specific flight. This will also give the flight crew information to help them conduct the flight safely
and to coordinate with air traffic control (ATC).
AIRCRAFT BOARDING
Expediting the aircraft boarding process is economically advantageous for airline carriers,
operationally beneficial for airports and conveniently satisfying for passengers. Although,
reducing boarding time is difficult since it can be greatly affected by a lot of factors and directly
involves the passengers.
Passenger loading is one of the main factors affecting turn time for a commercial airline.
(Note: Impacts efficiency and delays.)
Passengers are boarded in groups or zones starting with rows in the back going front.
(Note: Rear rows board first.)
Passengers in window seats board first, then middle, then aisle seats.
(Note: Reduces seat interference.)
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Airline Operations and Management - J3A
⋆˚ Ma. Sophia Bianca Garcia 𝜗𝜚˚⋆
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MODULE 5 - AIRCRAFT CONFIGURATION AND UTILIZATION
AIRCRAFT
AIRFRAME CONFIGURATION
● By Body Structure:
○ Narrow-body
○ Wide-body
● By Flight Range:
○ Short-haul
○ Medium-haul
○ Large haul
● By Engine Type:
○ Piston-driven
○ Turboprop-driven
○ Pure-jet driven
● By Pressurization:
○ Pressurized
○ Non-pressurized
AIRCRAFT ENGINE
● Almost always:
○ Lightweight piston engines, OR
○ Gas turbines
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⋆˚ Ma. Sophia Bianca Garcia 𝜗𝜚˚⋆
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1. Piston Engine
2. Turbojet Engine
● A jet engine
● Produces all thrust by:
○ Ejecting a high energy gas stream from the exhaust nozzle
● Key feature:
○ 100% of air entering the intake goes through the engine core
● Contrast:
○ Different from turbofan/bypass engines
● Short-haul flight:
○ Up to 3 hours
● Medium-haul flight:
○ 3–6 hours
● Long-haul flight:
○ More than 6 hours up to 12 hours
● Ultra-long-haul flight:
○ Over 12 hours
AIRCRAFT PRESSURIZATION
Importance:
Functions:
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⋆˚ Ma. Sophia Bianca Garcia 𝜗𝜚˚⋆
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● Considered:
○ Aviation’s ultimate creature comfort
Non-Pressurized Aircraft:
Key Principle:
FUSELAGE
NARROW-BODIED AIRCRAFT
Examples:
● Douglas DC-8
● Airbus A320
● McDonnell Douglas DC-9
● Boeing 707, 727, 737, 757
● Fokker F28, Fokker 70
● Boeing 717
○
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⋆˚ Ma. Sophia Bianca Garcia 𝜗𝜚˚⋆
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WIDE-BODIED AIRCRAFT
Examples:
Features
For Purchase
● Comes with warranty
● Maintain relationship with:
● Fully customizable:
○ Manufacturer or dealer
○ Interior design
● Continuous support:
○ Paint
○ Maintenance
○ Avionics systems
○ Technical assistance
○ Operational guidance
Additional Benefits
● Possible:
○ Discounts
○ Free maintenance
○ Training packages
● “White tails”:
○ Unsold aircraft offered at discounted prices
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Airline Operations and Management - J3A
⋆˚ Ma. Sophia Bianca Garcia 𝜗𝜚˚⋆
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Advantages
● 30–50% cheaper
● Slower depreciation
● Immediately available
Disadvantages
Requirement
● Must undergo:
○ Thorough pre-purchase inspection
A. Aircraft Positioning
B. Taxiing
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⋆˚ Ma. Sophia Bianca Garcia 𝜗𝜚˚⋆
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D. Pre-Departure Ground Handling
Includes:
● Fueling
● Catering
● Cargo loading
● Baggage handling
● Documentation processing
● Passenger check-in
● Load control (weight and balance)
● Boarding starts:
○ 15 minutes before ETD
● After boarding:
○ Doors are closed
○ PBB is detached
● Chocks-off
○ Marks the exact departure time
G. Cruise Phase
H. Landing
● Aircraft descends
● Touchdown:
○ Moment aircraft contacts the ground
Includes:
● Refueling
● Catering
● Cargo unloading
● Baggage unloading
● Documentation handling
● Passenger disembarkation
K. Turnaround Flight
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Airline Operations and Management - J3A
⋆˚ Ma. Sophia Bianca Garcia 𝜗𝜚˚⋆
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● 1/3 of international trade (by value) is transported by air
● 57% of global tourists travel by air
SMART REGULATION
● Delivers:
○ Clearly defined
○ Measurable policy objectives
● Achieved through:
○ Transparent process
○ Objective decision-making
○ Consultation
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⋆˚ Ma. Sophia Bianca Garcia 𝜗𝜚˚⋆
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1. CONSISTENCY AND COHERENCE
2. PROPORTIONALITY
3. TARGETED AT RISK
● Regulations must:
○ Be clearly defined
○ Be understandable
● Provide sufficient time for compliance
PROCESS PRINCIPLES
● Based on:
○ Evidence
○ Consideration of alternatives
2. IMPACT ASSESSMENT
● Evaluate:
○ Effects of regulation
3. TRANSPARENCY
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Airline Operations and Management - J3A
⋆˚ Ma. Sophia Bianca Garcia 𝜗𝜚˚⋆
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● Maintain:
○ Objective decision-making
● Allow:
○ Appeals
○ Revisions if necessary
●
● Passenger safety
● Public concern
● National development tool
GENERAL SYSTEM
● International routes:
○ Assigned through government agreements
● Airfares:
○ Controlled or approved by governments
● IATA:
○ Mediates airline fare agreements
● Overfly a country
● Make non-traffic stops
● No prior permission required (with conditions)
STATE RIGHTS:
● Can:
○ Require landing
○ Restrict routes for safety
○ Require special permission
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Airline Operations and Management - J3A
⋆˚ Ma. Sophia Bianca Garcia 𝜗𝜚˚⋆
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● Can:
○ Carry passengers, cargo, mail
● Subject to:
○ National regulations
GOVERNMENT CONTROL
● Governments:
○ Approve fares
○ License airlines
○ Authorize operations
CORE FUNCTIONS
● Support:
○ International cooperation
○ Air transport diplomacy
● Maintain:
○ ICAO Secretariat
● Develop:
○ Policies
○ Standards
STAKEHOLDER INVOLVEMENT
● Includes:
○ Industry groups
○ Civil society
○ International organizations
ACTIVITIES
● Conduct:
○ Panels
○ Conferences
○ Seminars
● Study:
○ Technical
○ Political
○ Socio-economic issues
OUTPUT
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⋆˚ Ma. Sophia Bianca Garcia 𝜗𝜚˚⋆
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● Develop:
○ International standards
○ Recommended practices
ADDITIONAL ROLES
1ST FREEDOM
2ND FREEDOM
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⋆˚ Ma. Sophia Bianca Garcia 𝜗𝜚˚⋆
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9TH FREEDOM (FD-FD)
PURPOSE
● Promote:
○ Safe
○ Reliable
○ Secure
○ Economical air transport
ROLE
● Facilitates:
○ Airline cooperation
● Ensures:
○ Standardized procedures
● Supports:
○ Seamless global air travel
FUNCTIONS
● Negotiates airfares
● Coordinates with governments
● Standardizes operations
Purpose:
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⋆˚ Ma. Sophia Bianca Garcia 𝜗𝜚˚⋆
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● Simplify:
○ Fare calculation
○ Route management
○ Administrative tasks
● Covers:
○ Entire Western Hemisphere
○ Includes:
■ Bermuda
■ Hawaii
■ Johnston Island
■ Easter Island
Examples:
● NYC (USA)
● RIO (Brazil)
● MEX (Mexico)
● Covers:
○ Europe
○ Africa
○ Middle East (up to Iran)
○ North Atlantic islands (except Bermuda)
Examples:
● MIL (Italy)
● CPH (Denmark)
● DUB (Ireland)
● DXB (UAE)
● Covers:
○ Asia (remaining countries)
○ Australia
○ New Zealand
○ Pacific Islands (except Hawaii, Johnston, Easter)
Examples:
● MNL (Philippines)
● SIN (Singapore)
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Airline Operations and Management - J3A
⋆˚ Ma. Sophia Bianca Garcia 𝜗𝜚˚⋆
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● TPE (Taiwan)
● TYO (Japan)
1. TC1 TRIP
2. TC2 TRIP
3. TC3 TRIP
● Between:
○ TC2 and TC3
● Example:
○ BRU – MEL
○ VIE – DEL
5. TRANSATLANTIC TRIP
● Between:
○ TC1 and TC2
● May include TC3
● Example:
○ MNL – JED – YYZ
○ BOG – LIS
6. TRANSPACIFIC TRIP
● Between:
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⋆˚ Ma. Sophia Bianca Garcia 𝜗𝜚˚⋆
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○ TC3 and TC1
● May include TC2
● Example:
○ SYD – YVR
○ CPH – HKG – SFO
● Sequence:
○ TC1 → TC2 → TC3 → TC1 (or reverse)
Examples:
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