1.
Overestimated Synergy
Global Case – AOL–Time Warner (2000)
What happened: AOL acquired Time Warner for $165 billion, expecting synergies
between digital distribution (AOL) and traditional media (Time Warner).
Pitfall: The expected synergies in advertising, content, and subscriber growth did not
materialize. AOL’s internet access business quickly lost relevance with broadband’s rise,
while Time Warner’s media units struggled to integrate with AOL’s tech.
Reason: Overconfidence in projected cross-selling and “new economy” synergies that
proved unrealistic.
According to AOL President and COO Bob Pittman, the slow-moving Time Warner
Entertainment would now take off at Internet speed, accelerated by AOL: "All you need
to do is put a catalyst to [Time Warner Entertainment], and in a short period, you can
alter the growth rate. The growth rate will be like an Internet company." The vision for
Time Warner Entertainment's future seemed clear and straightforward; by tapping into
AOL, Time Warner Entertainment would reach deep into the homes of tens of millions of
new customers. AOL would use Time Warner Entertainment's high-speed cable lines to
deliver to its subscribers Time Warner Entertainment's branded magazines, books,
music, and movies. This would have created 130 million subscription relationships.
However, the growth and profitability of the AOL division stalled due to advertising and
loss of market share to the growth of high-speed broadband providers. The value of the
AOL division dropped significantly, not unlike the market valuation of similar independent
internet companies that drastically fell, and forced a goodwill write-off, causing AOL
Time Warner to report a loss of $99 billion in 2002 — at the time, the largest loss ever
reported by a company. The total value of AOL stock subsequently went from $226
billion to about $20 billion.
Philippine Case – San Miguel Corporation (Telecom Expansion)
What happened: San Miguel aggressively invested in telecommunications, acquiring
assets and attempting to compete against PLDT and Globe.
Pitfall: Despite capital infusion, the venture failed to gain market dominance. SMC
eventually sold its telco assets to Globe and PLDT.
Reason: Overestimated its ability to synergize core food and beverage expertise with a
highly competitive, capital-intensive telecom sector.