Interview Guide
Interview Guide
Congratulations!
Now you need to worry about preparing for an interview. You will want to tailor each interview to focus specifically on the
company you are interviewing for, but the following tips holds true for any interview you are getting ready for.
Arriving Late Have you updated your resume lately? Are you conveying your skills
and highlighting your experience in the best possible way? While you
This should go without saying, but it happens more often that you’d are an expert in your field (or becoming one) chances are you are NOT
think. Sure, life happens, tires blow, buses are late and tragedy strikes. an expert at writing resumes. It is surprising how many serious job
However, we aren’t talking about acts of God here. Simple time man- seekers have never received professional help with their resumes. This
agement and being prepared (and having a backup plan) is essential is important at every stage of your career, but it becomes increasingly
to arriving on time. You need to anticipate what might happen to avoid challenging as your career advances and you gain invaluable skills sets
being late. and knowledge. In advanced positions where the competition is tough
and there are less qualified candidates for those corner office jobs, your
Start by being honest with yourself: resume needs to open doors. Do you have the right key?
1. Do I know EXACTLY where I am going and how long it takes to get Click here for a Free Resume Critique
there?
2. Do I have an alternative route planned in case of traffic, etc? Being Underdressed
3. Do I need A LOT of time to get ready?
4. Am I generally late for appointments or social engagements? Bring your A Game to the interview table. It is always best to err on the
side of caution and risk being overdressed rather than underdressed.
Five minutes late might not seem like a big deal to you, especially if Dressing up (business appropriate--not a ballroom party) shows the
you normally operate that way. Trust me, it’s a BIG DEAL to arrive at an potential employer that you are serious and professional. It conveys that
interview late. It will be noticed and it will count against you. you take the time to do things right--including getting dressed.
To ensure your body language is conveying that you are relaxed, con-
fident, trustworthy and a great choice, practice with a friend or family
member. Have them read this article so they know what to watch out for.
Ok, good-bye then. There are better ways to show that you are in demand,
but a first interview isn’t the place to do it. If you are offered the job, then start
negotiating. But when you first meet a hiring manager, find out as much as
can about the job. Who knows, it might turn into your first choice after all.
Even if you feel this way, think about this: The person thought you were quali-
fied enough to interview you and they know what they want. So, in a way, you
could be insulting their intelligence right along with your own self deprecation.
Be in it to win it! Let them decide if you are qualified--it’s their job.
How to Prepare for Behavioral Job Interview Questions
What are Behavioral Job Interview Questions? As you read each one, jot down the experiences you want to share and
a few keywords that describe them.
Well, if you are going to prepare for them, you need to know what
behavioral job interview questions are, right? They ask questions about Q: Tell me about how you worked effectively under pressure.
how you have (or will) behave in certain situations and require more A: I had been working on a key project that was scheduled for delivery
than yes or no answers. to the client in 60 days. My supervisor came to me and said that we
needed to speed it up and be ready in 45 days, while keeping our other
Typically, most job interviews will include several behavioral interview projects on time. I made it into a challenge for my staff, and we effective-
questions and the following list will help you recognize them and pre- ly added just a few hours to each of our schedules and got the job done
pare your answers. in 42 days by sharing the workload.
Of course, I had a great group of people to work with, but I think that my
Behavioral Question Format effective allocation of tasks was a major component of the success of
the project.
The Question
1. Present a situation
Q: How do you handle a challenge? Give an example.
2. Ask you to describe what action you have taken to respond to
something similar in the past A: One time, my supervisor needed to leave town unexpectedly, and we
were in the middle of a touchy negotiation with a new sponsor.
3. Inquire what the result was
I was tasked with putting together a PowerPoint presentation just from
the notes he had left, and some briefing from his manager. My presen-
Your Answers
tation turned out successfully- we got the sponsorship, and the manage-
Craft your answers to provide one of the following:
ment team recommended me for an award.
1. Concrete examples of skills and experiences that relate directly to
the position you are interviewing for.
2. Examples of your success in the past that are positive indicators of Q: Have you ever made a mistake? How did you handle it?
your potential success in the future at their company. A: Once I misquoted the fees for a particular type of membership to
the club where I worked. I explained my mistake to my supervisor, who
The following list of questions and examples of answers is from The appreciated my coming to him, and my honesty. He told me to offer
Balance. to waive the application fee for the new member. The member joined
the club despite my mistake, my supervisor was understanding, and
although I felt bad that I had made a mistake, I learned to pay close
attention to the details so as to give accurate information in the future.
Q: Give an example of how you set goals. writing a book on the development of language in Europe in the Mid-
dle Ages. We were each assigned different sectors to focus on, and I
A: Within a few weeks of beginning my first job as a sales associate in
suggested that we meet independently before our weekly meeting with
a department store, I knew that I wanted to be in the fashion industry.
the professor to discuss our progress, and help each other out if we
I decided that I would work my way up to department manager, and at
were having any difficulties. The professor really appreciated the way
that point I would have enough money saved to be able to attend design
we worked together, and it helped to streamline his research as well. He
school full-time.
was ready to start on his final copy months ahead of schedule because
I did just that, and I even landed my first job through an internship I com-
of the work we helped him with.
pleted the summer before graduation.
Q: Give an example of a goal you reached and tell me how you Q: What do you do if you disagree with someone at work?
achieved it. A: A few years ago, I had a supervisor who wanted me to find ways to
outsource most of the work we were doing in my department. I felt that
A: When I started working for XYZ Company, I wanted to achieve the
my department was one where having the staff on premises had a huge
Employee of the Month title. It was a motivational challenge, and not all
impact on our effectiveness and ability to relate to our clients. I present-
the employees took it that seriously, but I really wanted that parking spot,
ed a strong case to her, and she came up with a compromise plan.
and my picture on the wall. I went out of my way to be helpful to my col-
leagues, supervisors, and customers - which I would have done anyway,
I liked the job and the people I worked with. The third month I was there, Q: Share an example of how you were able to motivate employees
I got the honor. It was good to achieve my goal, and I actually ended up or co-workers.
moving into a managerial position there pretty quickly, I think because of A: I was in a situation once where the management of our department
my positive attitude and perseverance. was taken over by employees with experience in a totally different indus-
try, in an effort to maximize profits over service. Many of my co-workers
Q: Describe a decision you made that wasn’t popular and how you were resistant to the sweeping changes that were being made, but I rec-
handled implementing it. ognized some of the benefits right off the bat, and was able to motivate
my colleagues to give the new process a chance to succeed.
A: Once, I inherited a group of employees when their supervisor relocated
to another city. They had been allowed to cover each other’s shifts with-
out management approval. I didn’t like the inconsistencies, where certain Q: Have you handled a difficult situation? How?
people were being given more opportunities than others. I introduced a A: When I worked at ABC Global, it came to my attention that one of
policy where I had my assistant approve all staffing changes, to make my employees had become addicted to painkillers prescribed after she
sure that everyone who wanted extra hours and was available at certain had surgery. Her performance was being negatively impacted, and she
times could be utilized. needed to get some help. I spoke with her privately, and I helped her to
Q: Give an example of how you worked on a team. arrange a weekend treatment program that was covered by her insur-
A: During my last semester in college, I worked as part of a research ance. Fortunately, she was able to get her life back on track, and she
team in the History department. The professor leading the project was received a promotion about six months later.
Candidate Questions to ask the Interviewer
Do you have any questions for me? 5. “Could I Meet Some of the People I’d Be Working With?”
You’ve made it through most of the interview. You answered all the 6. This question shows that you understands the importance of cultural fit
common questions and aced the hard behavioral interview questions. and team dynamics and that it matters to you.
The last interview question can be the hardest to answer: 7. “Why Has the Person in This Role Decided to Leave?” / “Who Had This
“Do you have any questions for me?” Role Before?”
Undoubtedly, you do have questions, but if you don’t prepare for this 8. This can reveal many things. Was the person a bad fit? Did they get
part of the interview it can get awkward real quick. Remember, the promoted or move to different company? If the recruiter hesitates or
interviewer is hoping you will ask questions. So have at it. becomes evasive, that could tell you everything you need to know!
Candidate Questions to Ask That Will Really Impress
9. “What Do You Like Most About Working Here?”
The following candidate questions were compiled from 100,000 inter-
views conducted by a team at The Muse. These were the ones the 10. As a candidate, it’s the perfect question to catch the recruiter a little off-
stood out from thousands of mundane questions like, “what’s it like to guard and get an honest answer. Regardless of what they say, you can
work here?” probably gauge how they truly feel about their company, which gives
you another indication of whether it’s the right fit for you.
Ask these instead:
11. “Do You Have Any Reservations About Me or My Qualifications?”
1. “Who does _____?” or “How do you get ___________ done?”
12. First of all, it takes bravery to ask this question. It’s gutsy. And it gives
2. This shows that you have insight into the position and places you in you the opportunity to address any concerns up front and in person.
the role you’ve applied for.
13. “How Do You Deal With Professional Disagreements Within the Team?
3. “Why Does This Role Matter to the Growth of the Company?” Can You Give Me an Example?”
4. This question shows that you are interested in more than just what 14. This is another question that shows that you care about team dynamics
the interviewer thinks of you. It also proves that you want to make and understand that how a team works together can make or break the
an impact beyond your own rol e or team and get a feel for how success of projects.
you’d fit into the future plans of the business.
How to Ace a Phone Interview
What is the purpose of a phone interview? What to Concentrate on in a Phone Interview
A phone interview is like a pre-date. It is used to ask a few key ques- Keep in mind that the goal is to schedule a face-to-face, not complete
tions to determine if the candidate is qualified to bring in for a face-to- the entire interview on the phone. The idea is to not waste time--yours or
face interview. Something in the candidate’s resume, application, or the interviewer’s.
cover letter caught the hiring manager’s eye and her or she just wants
to be sure. Keep your answers short and only answer what is being asked. If the
interviewer wants to know more, he or she will ask.
All the same rules apply to a phone interview as they do to an in-person
interview--it’s just more concise with shorter answers. If you smile, they When you are asked to “tell me about your yourself”, here are
will hear it in your voice. some tips:
• Give information that is related to your relevant work history. Include
Preparing for a phone Interview things that would matter to the job you are applying for.
• Give examples of projects and jobs that helped prepare you for this
Before the interview have the following things ready: job.
• A copy of your resume • Give a brief list of your professional skills as they relate to doing this
• A glass of water job well.
• Pen and paper • Make any experience you have relevant to the job you are interview-
• A quiet place to conduct the call ing for.
• Turn off phone alerts
“What are your strengths and weaknesses?”
Make sure you have researched the company and have made a list of
your strengths and weaknesses. More on that later. These are always tricky questions, but they give you another chance to
relate to the job you are applying for. When talking about your strengths,
Don’t do the follow things: focus on the specific skill requirements of the job. Include examples of
• Eat problem solving.
• Chew gum
• Smoke When talking about your weaknesses, don’t give a canned answer like,
• Don’t interrupt the interviewer “I just work too hard.” Nope, not going to work. Instead, be honest with
something like, “Finding time to stay current with all the new technolo-
gies and skills required in your field.” Everyone has this problem these
days with the fast paced world of technology. Follow it up with an example
of how you try to combat this. Classes, webinars, groups, professional
organizations, etc.
It’s always a good idea to avoid answering this question early in the
interview process. It’s hard to say what you want to make without knowing
more about the position. When it comes to negotiating a salary, it is also
best to get the company to make the first offer.
You can reply with something like, “I would like to find out more about the
company, the position, and your benefits package before I can answer
that question.”
When it comes to the end of the phone interview, if you haven’t already
been asked to schedule a second interview now is your chance. Usually
the interviewer will ask you if you have any questions. You can say, “Yes,
when can meet in person?”
Interview Follow-Up: Just Do It!
How Effective is Your Interview Follow-up? How to Follow-Up
So, you’ve had your interview, you sent your thank you, you keep Keeping the above don’ts and whys in mind, here is some solid advice
searching--now what? on following up:
• Don’t follow-up prior to the time frame the employer gave you to
If you are in a lull with your job search it is good to ask yourself, “Who expect to hear from them. But remember, you should have already
haven’t I followed-up with lately?” send your thank you.
• A quick email or phone call is sufficient
Before you do, check out Allison Green’s article in U.S. News & World
Report on 5 Things You Should Never Do While Waiting to Hear Back If you want to read more on this subject, check out How Following Up
About a Job. Can Help You Land the Job.
It’s polite to let potential employers and your recruiter know if you’ve
received offers elsewhere, and especially if you’ve take a new job.
How to Ask for Feedback After an Interview (when you don’t get the job)
Post-Interview Feedback Can Be Really Helpful search.
Thank you again for your time.
Feedback, presented in the right way, can really help job candidates Best wishes,
improve their interview skills and career success. However, so many [Your name]
job applications don’t ask for it and hiring managers don’t give it. Why?
Asking For Feedback Indicates Maturity
In today’s busy work culture, many employers won’t take the time to
give constructive feedback to candidates who didn’t make the cut--with- It can be hard, but it’s worth it. Even if you weren’t the perfect fit for
out being asked. So, ASK! this particular position, the way you handle the entire interview process
(including the rejection) could set you up to be considered in the future.
Respect Everyone’s Time
Asking for feedback shows that you are willing to learn and improve. It is
The hiring process can be lengthy and time consuming for employers also a great opportunity to let your positive attitude shine through.
and frustrating and drawn out for candidates. Everyone has time is-
sues, so it is important to be sensitive to everyone’s time--on both sides You Might Discover Something You Didn’t Know About
of the table. Yourself
Once you are notified that you did not get the job, send an email so Feedback and constructive criticism can be particularly hard to hear if
they can respond when they have time. I know this is a tough time, you think you aced the interview. That is why it is really important to ask
and our human pride can get in the way. But you have a lot to gain by for it. You might discover you have an annoying habit you are unaware
getting some good feedback. of. Maybe you tap your foot constantly and fidget. Maybe you looked at
the clock too much. Maybe you interrupt people when they are talking. It
Your email can be very simple and short. For example: might just be that you lacked certain skills or the hiring manager felt you
weren’t the perfect cultural fit. The point it, you don’t know until you ask.
Dear ________, Instead of torturing yourself by wondering--ask!
Thank you so much for the opportunity to apply for [position] at
[company.]
If you have time, I’d really appreciate some feedback about my
interview skills and overall qualifications. I’m always looking for
ways I can improve, and I value your insight as I continue my job
Additional Job Search Tools
Searching for a new job and interviewing are hard. It’s hard to keep your
eye on the prize every day, especially if you aren’t hearing back and have
a day job you have to concentrate on.
Career Resumes is here to help. Our website has all kind of useful infor-
mation for you, including:
• Free Resume/CV Critique
• LinkedIn Makeover
• Job Search Checklist
• Sample Resumes
• Sample Cover Letters
• Career Articles
Bonus Material – 10 Clues to Solving Criminally Bad Interviewing!
by Pierre G. Daunic, Ph.D., CCM question beyond that is usually doomed to failure. If it doesn’t sound
stilted or canned, it lacks credibility. So in your own words, tell them
How are your interviewing skills? what seems the most plausible answer. Speak from the heart, as simply
and directly as possible, keeping their needs in mind. Your sincerity will
Other than gaining exposure to job marketing channels, perhaps no win points!
other part of a career search is as neglected as preparing for an inter-
view. Job hunts are thus often unduly prolonged, costing the job seeker 3. Keep your answers short.
time, money, and peace of mind. So here are 10 easy clues that will, if
you follow them, lead you to more success and a shorter career search! There is nothing worse than boring the interviewer. Yet many an
interviewee, unsure of having answered a question correctly, drones on,
Related: Interview Techniques that will Land You the Job often repeating himself as he tries to “get it right.” Solution: Make a con-
scious effort to keep your answer short, but if unsure about whether or
1. Tell employers what they want to hear. not you’ve answered correctly, ask, “Does that answer your question?”
If the interviewer needs more info, he can ask for it.
Far too many of us forget to stick to the reason we are being inter-
viewed: our ability to meet the employer’s needs. Instead, we squan- 4. Follow the Rule of 3.
der valuable interviewing time talking about our needs, interests, or
the irrelevant. It would be more productive, however, to focus on how A good way to keep your answers manageable and on target is to frame
we can be of help to them. To that end, we must study the company them in three parts. For example, if asked, “Why should we hire you?”
beforehand and listen attentively during the interview to make sure we a marketing executive might say, “First, I meet all of your stated needs.
have a clear idea of what they need. Once we do, we are in a much Second, my experience in solving problems such as those you men-
better position to point out how our qualifications meet their needs. tioned is especially strong. And finally, my knowledge of how to gain
exposure to hidden markets should be of immediate value to you.” Such
Related: Preparing for an Interview: A checklist for success tripartite answers are easily composed on the fly (with a little practice)
while conveying a sense of certainty and logic.
2. Plausible, not perfect.
5. Avoid negativity.
Perhaps the only perfect answers you can give during an interview
are “Yes” and “No,” so any attempt to deliver a “solid gold” reply to a There are many ways interviewers can draw you into being negative.
They can ask you about your past mistakes, weaknesses, poor reviews,
gaps in employment or education, bad bosses, your dislikes, etc. You 8. Avoid “canned” answers.
should always answer honestly, of course, but as noted above, keep your
answers short, the better to avoid “raising a red flag.” And remember too Inexperienced interviewees study lists of commonly asked or problem
that truth is often subjective and relative, so be as positive as possible. questions, and then struggle to compose and deliver their answers
Always put yourself and others in the best light consistent with the truth virtually verbatim. Aside from sounding rehearsed—a turn-off—their
rather than being overly and unnecessarily hard on yourself or others. answers often aren’t appropriate to the question being asked. A much
better way to approach practicing for interviews is to remember three
6. Ask them questions. words [See the “Rule of 3” in this document] associated with how
you might answer this or that question. Then, just build your answer
You miss opportunities to make a good impression if you fail to ask on each word or thought in turn, not worrying about being perfect.
questions of your own during the interview, especially those that relate to
the job. Asking questions, often as a comeback to a question you were 9. “Mirror” the Interviewer.
asked, shows you have been listening and that you are sincerely inter-
ested in their needs. Not asking questions, on the other hand, can be Any good salesman [and you are selling yourself in an interview,
construed as indifference or uncertainty. right?] tries to “mirror” his prospects; i.e., he tries to imitate their
attitude, facial expressions, or body language. Why? Because it
Remember too that since not every interviewer is adept at telling you sends a subtle psychological message that he is like them, that he
what he needs, you must be ready to draw those needs out of him. The understands the importance of their needs. So, if it seems appropri-
better you know what they want, the better you can convince them of your ate, when they smile, he smiles; when they lean back, he leans back;
suitability. when they knit their brows, he knits his, etc.
Related: Candidate Questions to ask the Interviewer (and impress the Remember that half of any interview is “chemistry,” how you and your
heck out of them) interviewer interact. Yes, you want to be appreciated for what you can
do, but you also want to be seen as someone who will fit in.
7. Anticipate problem questions.
10. Practice.
Most of us can guess where our weak areas are; e.g., our lack of educa-
tion or experience, our age, gaps in our work history, etc. So, remember- Too many people fail interviews simply because they don’t take the
ing the rules about “plausibility, not perfection,” and “keep your answers time to practice, not because they can’t do the job. No, you can’t
short,” explained earlier, have credible rebuttals ready—you don’t want to anticipate every question, but the very act of practicing, remembering
be struggling to think of something at the last moment. to use the rules above, will allow presenting yourself with much more
self-assurance and credibility. If you can’t get a friend or spouse to
Related: How to Prepare for Behavioral Job Interview Questions critique you, then play back and analyze questions and answers you
have tape-recorded.
In most respects, interviewing is like public speaking, often regarded as
one of the things we fear doing most. But since confidence is built upon
Pierre Daunic is a highly trained, industry-credentialed
knowledge, if you take the time to investigate and internalize the rules set
Career Services expert who focuses on providing top
forth above, you won’t get “stage fright.” So get your mind straight before
echelon writing and editing of resumes, CVs, cover
and during an interview. Take deep breaths, visualize yourself as calm
letters, LinkedIn profiles, bios and other career mar-
and in control, see yourself making a good impression, and … relax!
keting materials for executives and managers in all
industries at all levels. He is a senior writer at Career
You’re going to do fine!
Resumes. In addition, he assists those needing help
in changing careers or returning to the workforce.
Pierre’s primary goal is to continue to assist those in
need of career help in either a group setting or one-
on-one.