CE 5130 Construction Quality and Safety
Management
Part 2 ‐ Quality Management
Sivakumar Palaniappan
Assistant Professor
Department of Civil Engineering
Indian Institute of Technology Madras
1
Course content
Part‐1
• Total Quality Management
• Quality Assurance
• Quality Control
• Quality Audits, Specifications and Tolerances
• Q
Qualityy Function Deployment
p y
• Material Quality Assurance
CE 5130 Construction Quality Management IIT Madras 2
Course content
Part‐2
Part 2
• Basic Statistics
• Statistical
S i i l Quality
Q li Control
C l
• Statistical Process Control
CE 5130 Construction Quality Management IIT Madras 3
Course content
Part 3: Application
Part‐3:
Case studies & Guest Lectures
• ISO standards, BIS Standards
• Six Sigma
• Case studies from literature
• Practicall examples
l from
f construction projects
CE 5130 Construction Quality Management IIT Madras 4
Quality management
• Effect of brand name:
– Honda Activa versus TVS Wego
– Honda City versus Tata Indica
• Top automobile firms from Japan
• Working culture: India versus Japan
CE 5130 Construction Quality Management IIT Madras 5
Gang of Four
• Korea
• China
Manufacturing
• Singapore Hubs
• Taiwan
&
• Japan
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Quality: how do you define?
CE 5130 Construction Quality Management IIT Madras 7
Quality: how do you define?
• Long
o g term
te success through
t oug custo
customer
e sat
satisfaction
s act o
• Control or reduce variability through the use of
statistical techniques; leads to less waste, less
defects, less rework
• Increase productivity and reduce cost
• High reliability, reputation and market share
CE 5130 Construction Quality Management IIT Madras 8
Quality: how do you define?
• Conformance to specifications
p
• Fitness for use
• Value for price paid
• Support services
• Support services
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Eight Dimensions of Quality
• Performance (Will the product do the intended
j b?)
job?)
• Reliability
R li bilit (How
(H often
ft d does the
th product
d t fail?)
f il?)
• Durability
D bili (H (How llong d
does the
h product
d llast?)
?)
• Serviceability (How
( easy is it to repair the
product?)
Introduction to Statistical Quality Control by Douglas C. Montgomery &
Garvin, D. A. (1987). “Competing in the Eight Dimensions of Quality,”
Harvard Business Review, Sept.–Oct., 87(6), pp. 101–109.
CE 5130 Construction Quality Management IIT Madras 10
Eight Dimensions of Quality
• Aesthetics (What does the product look like?)
• Features (What does the product do?)
• Perceived Quality (What is the reputation of the
company or its product?)
• C
Conformance
f tto Standards
St d d (I (Is the
th product
d t made
d
exactly as the designer intended?)
Introduction to Statistical Quality Control by Douglas C. Montgomery &
Garvin, D. A. (1987). “Competing in the Eight Dimensions of Quality,”
Harvard Business Review, Sept.–Oct., 87(6), pp. 101–109.
CE 5130 Construction Quality Management IIT Madras 11