Hello! May I speak with [ASK FOR Name ON DIALER]?
This is: _________________ from Hospital in Your Home. We are a company that caters to
individuals with diabetics, high blood pressure, COPD, Asthma ... We are reaching out because we
believe you might benefit from our remote patient monitoring program. This program basically
monitors your health via a glucose meter, oxygen meter or high blood pressure cuff. Once you
agree to sign up to our remote patient monitoring program. We assign you a nurse practitioner
that you can talk to any day, any time with regards to you health. If our medical staff sees a high
reading it will be address. Once a month we send all your readings to your primary care physician.
The program is covered by medicare or medicare advantage plans like: Humana, Aetna, Blue Cross
Blue Shield… Would you like to take advantage of this awesome plan?
No: ask why and try to make them see the benefits of our plan, but don’t be pushy.
Yes: Great! I will be more than happy to assist you and enroll you. This will take a few minutes…
Pt name (…………….) we are thrilled to welcome you onboard. We just need to ask you for a full
commitment of 15 reading minimum in the month. This can be every other day? Can I get a
commitment? No: let go… Yes continue…
Enrolllment:
Allow me to ask do you have a glucose meter, oxygen meter or high blood pressure cuff already?
Yes: does this device transmit your readings to a remote patient monitoring company and to your
primary care physician? (yes: disregard the call and hang up) (No: let them know the value and
continue but if the patient promises to use our device atleast 15 days off the month.)
Note: any order that QA hears the audio and doesn’t have a commitment to use the device will be
disqualified and the agent will be terminated.
Eligibility:
Patients name… I am going to read out your medicare number, please correc me if am wrong. I
have you your medicare number as…. (read whats on the dialer). I have your name as: (spell the
name as in the dialer) and I have your date of birth as: …
Ok allow me a feminutes to go into the system to check if the info is correct.
Note: you will send this info on our group chat and we will check it for you. If the info is wrong we
will ask you to verify with patient. If the info is wrong we will let you know what insurance and
plan so you can put on notes. If the info is not correct and patient cant verify it then you try to ask
for the social security number.
Data entry:
Place your centers CRM user on agent or call center name / your agent name:
Enter Patients Full Name:
Enter Pt Phone number:
DOB:
Height and weight:
Address:
Medicare ID:
Insurance name and plan go on the notes.
Fill out the patietns primary care physician info and fill out the rest of the form.
Farewell:
Pt name…. our shipping department will be calling you in the next 24 hrs to ship the device. In max
6 business days you will get the device. I would like to schedule a call back in 6 days to do the
unboxing and show you how the device works. Do your first reading … are you a morning persona
or afternoon persona? Ok I will set this up for: *(6 days and set up call back time). Pu this on the
notes. Thank the patient and warm exit the call.