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Interview Guide

The document is an interview guide aimed at understanding clinician experiences with the Leo digital documentation tool, focusing on workflow, documentation, and patient care. It includes structured questions covering clinician background, workflow impact, user satisfaction, and perceived benefits or challenges of using Leo. The guide emphasizes a semi-structured format to encourage detailed responses while ensuring confidentiality and a concise interview duration of 5-10 minutes.

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3 views2 pages

Interview Guide

The document is an interview guide aimed at understanding clinician experiences with the Leo digital documentation tool, focusing on workflow, documentation, and patient care. It includes structured questions covering clinician background, workflow impact, user satisfaction, and perceived benefits or challenges of using Leo. The guide emphasizes a semi-structured format to encourage detailed responses while ensuring confidentiality and a concise interview duration of 5-10 minutes.

Uploaded by

fwbq6krvb5
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

APPENDIX - J - Interview Guide

Purpose: Understand clinician experience, satisfaction, challenges, and perceived impact of Leo on
workflow, documentation, and patient care.

Interview Duration: ~5–10 minutes

Format: Semi-structured — allow clinicians to expand on answers.

1. Warm-Up Questions
1. How long have you been working in the ED?

2. Have you used digital documentation tools before? If yes, which ones?

2. Workflow & Documentation


1. How was your experience creating OPs using Leo + SAM compared to typing or paper?

2. Did Leo affect the time you spent with patients or your cognitive load?

3. Were there any fields or steps that were confusing or missing?

4. How do you feel about the completeness and legibility of Leo documentation?

3. Lab / Radiology Orders & Results


1. How easy was it to place lab or radiology orders in Leo?

2. Did you notice any difference in turnaround times compared to paper?

3. How did receiving results in Leo affect your workflow?

4. Consults & Clearances (Phase 3)


1. Did the “Assign to Department” / consult alerts help you track patient clearances?

2. Were there any delays or issues with consult notifications?

3. Did this feature help you reduce waiting times or follow-up efforts?

5. User Experience & Satisfaction


1. On a scale of 1–5, how satisfied are you with using Leo overall?

2. Which features did you find most helpful? Which features were frustrating or confusing?
APPENDIX - J - Interview Guide
3. Any suggestions to improve Leo?

6. Perceived Impact
1. Do you feel Leo improves patient care or ED efficiency? How?

2. Did using Leo reduce redundant tasks or manual paperwork?

3. Are there any unintended benefits or challenges you noticed?

7. Closing
1. Any additional thoughts or experiences you’d like to share?

Tips for Conducting Interviews

• Keep it short — ideally 5–10 mins.

• Record responses in a dedicated sheet or notebook.

• Probe gently if responses are vague (“Can you give an example?”).

• Ensure confidentiality to get honest feedback.

• Link to SUS/TAM scores — you can ask if their interview answers align with how they
scored usability/perceived usefulness.

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