Test9/Vol7.

transcrip:
Section 1
(0:00 - 0:58)
You will hear a telephone conversation between a customer and a representative
of an agency that arranges cleaning services for people's houses. First, you have
some time to look at questions 1 to 4. Now listen carefully and answer questions
1 to 4. Good morning, Home Care Cleaning Agency. Oh, hello.
I'd like to arrange to have some cleaning done, please. Certainly. Have you used
our services before? No, I haven't, but a friend of mine has often used your
company and suggested I phone you.
(0:59 - 1:06)
Oh, that's great. I'll just take some details from you and then you can let me
know exactly what you would like done. Okay.
(1:06 - 1:39)
First of all, what area are you in? I'm in the South West. Okay, and are you
interested in having a regular cleaner or is this a one-off clean? No, I'd like to
arrange to have someone come in once a week. Right.
Now, let's just get a bit of information about the house. How many bedrooms
does it have? Three. Are they all double bedrooms? Well, one of the bedrooms
is quite small, so it's probably really two double rooms.
(1:39 - 2:11)
Right. We have the small bedroom set up as an office. Okay.
And just a standard kitchen, lounge, dining room and bathroom? Well, actually,
we don't have a separate dining room. It's a kitchen-diner. Then there's the
lounge, and as well as that, we have a family room.
Oh, and two bathrooms. Okay. Before you hear the rest of the conversation, you
have some time to look at questions five to ten.
(2:52 - 3:02)
Now listen and answer questions five to ten. Right. That's all I need to know
about the house itself.
(3:02 - 3:20)
Now, what we do is we offer a basic cleaning service and then you let us know
about anything extra you'd like cleaned. Right. And what does the basic service
include? We clean all the floors and surfaces and do a basic clean in the kitchen
and bathroom.
(3:21 - 3:35)
Okay, that sounds good. And do you clean windows? Well, I'm afraid we don't
do that. Health and safety regulations.
But we do offer other special services. We can put clean sheets on the beds, for
example. Uh-huh.
(3:36 - 3:44)
Or we can clean out your fridge. A lot of people like that done. I'm not so
worried about that, but I would like the sheets changed.
(3:44 - 3:52)
That's no problem. We can do that. What about the carpet? As well as the
standard vacuum, we can shampoo it if you want.
(3:52 - 4:26)
Right. We've got young children, so it gets pretty dirty. I haven't had it done for
six months.
It really needs doing more often than that. You can have it done every month if
you like, but three months is what we usually recommend. That sounds good.
The only other thing is the washing. Do you do laundry work? Yes, we do.
That's no problem.
What exactly would you like done? Well, it's no problem to put a load of
washing in the machine. I can do that. But I would like to have the ironing done.
(4:26 - 4:34)
That's fine. And would you like the washing put away in drawers or wardrobes?
No, it's okay. You can just leave everything out and fold it up.
(4:34 - 4:46)
Okay, right. Now, I'll just set up an account for you and I'll take down some of
your details. First of all, what's your full name? It's Rose Killey.

Section 2
Section 2. You have some time to look at questions 11 to 16.
(7:38 - 7:52)
Now listen carefully and answer questions 11 to 16. Okay. Well, first of all, I'll
give you a bit of background to the museum and then tell you about some of the
galleries.
(7:52 - 8:18)
You probably won't have time to see everything today, so what I recommend
you do is go to the Egyptian room first, because it's everyone's favourite place
and it gets very crowded with the school parties later in the day. Oh, and I
should mention that the photography gallery is undergoing refurbishment at the
moment, so while that's definitely worth seeing, it'll have to wait for another
time. Now, the actual museum building itself is quite interesting.
(8:18 - 8:46)
It was designed by a local architect called William Craven in the 19th century,
at a time when the city was developing rapidly, with new factories to cope with
the expansion of the textile industry. The museum's built in a very similar style
to the railway station, which was constructed at around the same time. That was
designed by another architect, but William Craven did also provide the plans for
the town hall, which was built just a few years later.
(8:47 - 9:09)
Construction of the museum began in 1888 with a large team of carpenters,
stonemasons and builders. Then, in recent years, it's been extensively
refurbished. The lovely big windows have been retained to let the daylight flood
in, but the award-winning part of the project was the restoration of the area
around the central hall.
(9:10 - 9:29)
In particular, the beautiful wrought iron staircase, which was brought back to its
former glory. Unfortunately, the museum's original tiled floor had to be
replaced with new tiles of a similar design. It was a very expensive project, and
since we don't charge admission fees, we had to find other ways of funding it.
(9:30 - 9:58)
We did get some money from the Department of Culture at national level, but
we had even more generous support from companies and industries here in the
city who were our main benefactors. However, we do also depend on donations
from people living in the area for the ongoing maintenance of the building. So,
how will the museum mainly be spending its money in the next five years? We
already work with schools and colleges, helping people get a better
understanding of all the creative disciplines.
(9:59 - 10:30)
We consider the most important part of our work the restoration of the valuable
historical objects we are lucky enough to have in our position, and this will
continue to be where the most funding is allocated. Of course, it would be
wonderful to purchase new objects for the museum, but we simply don't have
the space at the moment. Well, we do hope you enjoy your day today, but if you
would like to learn more about our exhibits on display here, I suggest you come
to one of the Saturday morning lectures which are given every month by one of
our team of experts.
(10:31 - 11:21)
Of course, you can pick up leaflets about the exhibits in most of the galleries
too, but you'll only get a basic introduction from those. We're also working to
update our website so that it provides more background on the exhibits, but
that's still at the planning stage. Before you hear the rest of the talk, you have
some time to look at questions 17 to 20 on page 4. Now listen and answer
questions 17 to 20.
(11:24 - 11:43)
Okay, now let me just tell you a bit about what's on at the moment. Well, we're
very well known for our collection of 18th century paintings, both oils and
watercolours. Some of these are English landscapes and portraits, but we also
have paintings by other European artists who were working during this period.
(11:44 - 12:08)
If you're interested in art that's a bit nearer home, the Farnley Collection is a set
of drawings by Paul Farnley. He was born in Ireland, but he came to work here
in the city in the early 20th century and then made it his home. He worked in a
factory but spent his spare time drawing the buildings and urban landscape of
the city and his work has now been collected and displayed here.
(12:10 - 12:25)
On a more practical note, we have a display of kitchen appliances which might
interest you. These are the sorts of things you wouldn't normally expect to see in
a museum. There's an electric potato peeler from the 1970s which sold really
well at the time, but no one's got one now.
(12:26 - 12:47)
There are lots of other similar appliances which must have seemed like great
ideas at the time, but which never took off. You might also like to visit the
Fashion Gallery. This is an exhibition which is running for the next few weeks
only and shows men's and women's fashion from 1900 to 2000, including some
of the famous designers of the time.
(12:48 - 14:13)
Okay, so if anyone's got any questions... That is the end of Section 2. You now
have half a minute to check your answers.
Section 3
Now turn to Section 3. First, you have some time to look at questions 21 to 25.
Now listen carefully and answer questions 21 to 25.
(14:13 - 14:43)
Hi Francis, Sam. So, how did you go with applying the different theoretical
business tools for the report I asked you to write? It was interesting and made us
really focus on which tool was best to use when analysing a business. Good.
So, tell me what you found out. We liked the theory behind pest analysis. That's
political, economic, social and technological, although we're not sure if it was
very applicable to our case.
(14:44 - 15:44)
Some of the other groups had studies for which it worked really well and they
said it was easy to use. But I felt it focused too much on the big picture and was
unsuitable for our company. I agree.
On the other hand, I enjoyed using the drill-down method. It was painstaking to
do and we seemed to be working on it for ages, but the results were worth
waiting for. Yes.
I liked the way it eventually broke down complex problems. Yes. I much
preferred doing the PMI analysis.
It was so straightforward to break down into its three components – plus, minus
and interesting implications. You just needed to brainstorm these components
and then write them up. Fast and effective.
And it didn't make your brain hurt doing it. I agree. And you don't need any
special training at all.
Anyone can use it. Hmm. So, was there any tool that you thought was superior
to the others? In my opinion, the one tool that is critical to business, especially
for larger companies, is Pareto analysis.
(15:44 - 16:00)
If they applied Pareto analysis, they would see that by focusing on the critical
20% of their problems, they could generate 80% of the benefits. This would
allow them to work faster and it also reduces their workload. It's all about
finding out what their basic problems are.
(16:00 - 17:11)
I agree with Francis about Pareto, but my favourite was the SWOT analysis.
You know, looking at the company's strengths, weaknesses, opportunities and
threats, as it can be used in so many different situations. It works in large and
small companies and even down to departmental level.
It was great for our case study. Yes, that's true. Before you hear the rest of the
discussion, you have some time to look at questions 26 to 30 on page 6. Now
listen and answer questions 26 to 30.
(17:14 - 17:34)
OK. I've read your draft report, but can you tell me a bit more about that
company you focused on? Well, the company we used in our study was a
manufacturing company who have relied on distributors to take their product to
the end user. We did some analysis examining the possibility of them
distributing their own products.
(17:34 - 17:47)
We initially looked at their strengths. The company, although it is small, is well
known and has a very good reputation. The management are very committed to
increasing the company profits and they are confident this move would be
successful.
(17:48 - 18:00)
Right. And the company has quite a lot of staff who have previously worked for
distribution companies, so the knowledge is already there. That was something
we didn't expect to find and is probably going to help them the most to achieve
their goals.
(18:00 - 18:14)
I was quite impressed by some of the opportunities you detailed. I did think you
missed something quite pertinent to their future growth, however. What was
that? You didn't consider the potential for establishing an offshore division.
(18:15 - 18:53)
You talked about the company negotiating better terms with its suppliers. Most
of these are based abroad, and so if the company had a way of actually
distributing the product there, this could be a tremendous opportunity and give
them an edge over their competitors. That's a good point.
So what did you think about the threats we identified? I thought you did a good
job. I was really pleased to see that you considered how the government's
planned environmental policy could really affect the viability of this venture.
With this law being introduced next year, they might need to find new ways of
using their existing technology.
(18:54 - 19:10)
It's easy to identify what your competitors are doing, but it's the bigger picture
that often gets ignored. So, Sam, what did you learn from this assignment?
Heaps. I guess I hadn't realised how much time it takes to ensure your company
survives and profits.
(19:11 - 19:36)
It was great to study the different tools in books, but applying them in the real
world was much harder than I thought. It was a great learning experience. I'm
glad I could make your assignment relevant.
I'm basically happy with your report. You've got the format correct with the
necessary headings, etc., and you've got sufficient details under the different
headings. Just remember to state whether or not you think the company should
go ahead with the new venture.
(19:37 - 21:32)
But you've done a good job so far. That is the end of Section 3. You now have
half a minute to check your answers.
Section 4
Now turn to Section 4. Section 4 First you have some time to look at questions
31 to 40 on page 8. Now listen carefully and answer questions 31 to 40.
(21:35 - 21:56)
I'd like to give you a brief overview of a research project I've been working on
as part of a team of four. We wanted to get some data on what happens to
students after they graduate, and also find out how useful they felt their degree
course was to them. We focused on graduates from the course in Business
Management, since this is one of the most popular and long-established courses.
(21:56 - 22:23)
We decided to use two different data-gathering methods. We started off by
emailing a brief questionnaire to all last year's graduates from that course, and
then we selected a number of those who had replied, and with them we carried
out phone interviews. We'd originally intended to use face-to-face interviews,
but didn't feel that would be practical, and in fact we found this method
provided a combination of wide coverage and depth, which is what we wanted.
(22:24 - 22:45)
So, what did we find? Well, I suppose our most surprising finding was just how
many graduates had gone on to work towards an additional qualification, rather
than getting a job immediately. That was 32%, almost a third. Of the rest, a very
small proportion were unemployed, just 4%, and all the rest were in
employment.
(22:46 - 23:02)
More than half of them were in the public sector, with a sizeable minority in the
private sector, and a small number in the not-for-profit sector. We were also
interested in the attitudes of those who were employed towards their work. The
majority said that their expectations had been fulfilled.
(23:02 - 23:33)
They were generally satisfied in terms of their salary, and also happy with their
prospects for career development, with very few of them feeling that they were
in a dead-end job with no prospects of promotion. For the second main part of
our research, we wanted to get some feedback from the graduates on how useful
they felt their degree course had been to them. There were really three main
skills which the graduates felt they'd gained from doing the course, and
identified as having been the most valuable to them.
(23:34 - 23:52)
They highlighted the fact that they developed the ability to work as members of
a team. Another skill which they cited as valuable was that of personal
organisation, things like meeting deadlines, time management, and so on. And
finally, a lot of them said that what they'd learned about approaches to problem-
solving had been very useful.
(23:53 - 24:09)
We also asked them about which elements of the course had been least valuable
to them. To our surprise, the thing that was mentioned most often here was
presentations. They hadn't enjoyed having to give these as part of their course,
nor had they found it useful having to listen to those given by their fellow
students.
(24:10 - 24:25)
The reason given for this was that they felt they weren't trained how to do it
properly. And the second thing that got very negative feedback was work on
essay writing. Most people thought this was unnecessary, and that it would have
been better to work on report writing.
(24:26 - 24:47)
And finally, some respondents said that they would have liked more guidance
on the best way to go about looking for a job, that the course could have done
more to help them. Finally, we asked if there were any skills... That is the end of
section four. You now have half a minute to check your answers.
(25:17 - 25:25)
That is the end of the listening test. You now have ten minutes to transfer your
answers to the listening answer sheet.