Associate Operations Engineer
Location: Mohali
Salary:
Rs. 35,000/ month (during 6 months Internship)
Rs 7,00,000 (Post Internship)
Summary:
The Associate Operations Engineer works primarily with enterprise
customers of Edifecs Encounter Management (EM) and Enrollment
Management (ENR) products, proactively assisting them with post- sales
installation, configuration, upgrade, troubleshooting and day to day
operational management. Responsibilities include taking a proactive role
working with the Engineering team and Customers to triage and resolve
technical, and application-related issues which impact product
performance in customer-specific environments, or issues that directly
hamper a broader customer adoption of Edifecs EM and ENR products. In
addition to working with customers, the Associate Operations Engineer
will routinely partner with our Development, Sustaining Engineering and
Sales Engineering organizations to resolve support issues, document
bugs, provide UAT on product builds, and ensure that new and newly
upgraded server installations are successful.
What you will do:
Manage end to end operations for Edifecs hosted or customer
hosted EM/ ENR application instances including deploying
upgrades, making configuration changes, managing day to day
submission operations, building custom tools and utilities, creating
adhoc reports / queries
Provide technical support to enterprise clients related to technical
and operational aspects of the products
Partner with Product Support Engineers and development teams as
necessary to troubleshoot issues and implement resolutions
Analyse application and database performance, identify
bottlenecks and provide fix/ report to the development team for a
fix
Provide workarounds or temporary fixes to the client to avoid
processing disruption
Create and provide ad hoc reports based on need to support the
client operations
Proactive management of submission cycles, and reactive
management of customer reported cases / issues.
Deliver a consistent, responsive and satisfying customer
experience with each contact.
Collect all necessary problem details from customers to be able to
effectively see the problem to resolution
Successfully reproduce customer issues in a controlled test
environment
Follow standard operational procedures for case management
Continuously improve troubleshooting skills, product expertise, and
knowledge on related technical topics
Enhance the knowledge base and generate reusable
documentation by identifying recurring patterns during customer
issue resolution and conducting a thorough root cause analysis.
This job requires working in shifts.
May need to provide weekend on-call support based on internal
roster
What you will bring:
BS in Computer Science.
Understanding of the following underlying technologies used by
Edifecs solutions: Java, JMS, SQL Server/ Oracle, Web/Application
Servers like Apache Tomcat/ IBM WAS
Ability to guide customers remotely through multi-server
deployments and upgrades for enterprise products
Proficient in resolving complex issues and adept in meeting
deliverables deadlines.
Exceptional communication abilities, both in written and spoken
form.
About Edifecs
Edifecs is a premier technology company serving the U.S. healthcare
market that empowers its customers to transform healthcare. For over 25
years, Edifecs has provided the market-leading interoperability platform.
Edifecs payer and provider customers and technology partners are
driving healthcare transformation with the ability to seamlessly
exchange, unify, and normalize data to derive insights and intelligence
and replace friction with collaboration across all stakeholders. Edifecs’
platform is the foundation to help customers overcome healthcare’s
biggest challenges, including accelerating the adoption of value-based
payment models, secure complete and accurate care funding for
alternative payment models, and fully automating prior authorization.
Edifecs offers natural language processing, machine learning, and
artificial intelligence to provide deeper insights into patients, populations,
and business processes. As new standards and regulations continually
emerge government agencies, Edifecs is a proven partner to ensure its
customers maintain “evergreen” compliance. Edifecs customers cover
290 million lives and include 100% of national health plans, 70% of state
Medicaid programs, and 94% of the lives covered by Blue Cross Blue
Shield payers.