1) Complaint letter – complaining about the product
You bought a pair of headphones from Kontakt Home Electronics in Baku, but
they stopped working after two days. Write an email to the store manager. Write
about when you bought the headphones and the price, what problem you
experienced with them, what you would like the store to do.
You should write at least 150 words.
In your letter, you MUST use the name provided.
Salutation:
Dear Manager,
Closing:
Paul Wilson
If needed, use only this email address and contact
number: student@[Link] ,
(+994)503000000
ATTENTION !
Dear student, Do NOT use any other name, email address or contact
number in your letter.
USE ONLY THE INFORMATION PROVIDED HERE, OTHERWISE YOU
WILL GET “0” point!
2) Complaint letter – complaining about the service
You stayed at Caspian Palace Hotel in Baku and were unhappy with the service.
Write an email to the hotel manager. Write about when you stayed at the hotel,
what problems you experienced during your stay, what you expect the hotel to do.
You should write at least 150 words.
In your letter, you MUST use the name provided.
Salutation:
Dear [Link],
Closing:
Paul Wilson
If needed, use only this email address and contact
number: student@[Link] ,
(+994)503000000
ATTENTION !
Dear student, Do NOT use any other name, email address or contact
number in your letter.
USE ONLY THE INFORMATION PROVIDED HERE, OTHERWISE YOU
WILL GET “0” point!
3) Request for Information
You want to join an English course at UNEC Language Centre in Baku. Write an
email asking for information. Write about which course you are interested in, what
information you would like to know about the course, when you would like to start
studying.
You should write at least 150 words.
In your letter, you MUST use the name provided.
Salutation:
Dear Coordinator,
Closing:
Paul Wilson
If needed, use only this email address and contact
number: student@[Link] ,
(+994)503000000
ATTENTION !
Dear student, Do NOT use any other name, email address or contact
number in your letter.
USE ONLY THE INFORMATION PROVIDED HERE, OTHERWISE YOU
WILL GET “0” point!
4) Request for Service / Action
You want to install high-speed internet in your new apartment through CityNet
Internet in Baku. Write an email to the company. Write about your new address
and when you moved in, what type of internet service you would like to install,
when you would like the installation to take place.
You should write at least 150 words.
In your letter, you MUST use the name provided.
Salutation:
Dear Coordinator,
Closing:
Paul Wilson
If needed, use only this email address and contact
number: student@[Link] ,
(+994)503000000
ATTENTION !
Dear student, Do NOT use any other name, email address or contact
number in your letter.
USE ONLY THE INFORMATION PROVIDED HERE, OTHERWISE YOU
WILL GET “0” point!
5) A letter of Suggestion / Proposal
UNEC has a 24/7 library, but the university wants to improve it. Write an email to
the UNEC library management with your suggestions. Write about what problems
students experience in the 24/7 library now, what improvements or facilities you
would suggest, how these changes would help students study better.
You should write at least 150 words.
In your letter, you MUST use the name provided.
Salutation:
Dear [Link],
Closing:
Paul Wilson
If needed, use only this email address and contact
number: student@[Link] ,
(+994)503000000
ATTENTION !
Dear student, Do NOT use any other name, email address or contact
number in your letter.
USE ONLY THE INFORMATION PROVIDED HERE, OTHERWISE YOU
WILL GET “0” point!