Resource Management Notes
Resource Management Notes
COURSE OUTLINE
INTRODUCTION
This module unit is designed to equip the trainee with the knowledge, skills and attitudes that
will enable him/her effectively manage community resources.
General Objectives
By the end of this module unit, the trainee should be able to:
TOPICS
Meaning of resources
Categories of Resources
Importance of resource management
2. NATURAL RESOURCES
5. FINANCIAL RESOURCES.
6. ENERGY RESOURCES
8. OFFICE ADMINISTRATION
Meaning of an office
Functions of an office
Types of office layout
Role of office staffs.
Office facilities
Control of office facilities.
Resource is anything that can be utilized at a given time for a particular purpose to achieve
desired goals and objectives. It is anything that can be used as an input to produce the desired
outputs in order to achieve a particular objective. It is anything that has the following utilities;
Resource – is anything that can be utilized at any given time for a particular purpose to achieve
desired goals and objectives. It is also anything that can be used as an input to produce a desired
output in order to achieve a particular objective. A resource is something used to create wealth.
Management – It comprises of planning, organizing, resourcing, leading or directing and
controlling an organization for the purpose of accomplishing a goal.
Functions of Management
1. Planning
Involves thinking about what has to be done in the near future. It is the process by which a
manager anticipates the future and comes up with alternative course of action.
Stages of planning
Assessment- it includes identifying and clarifying or diagnosing the problems affecting
an organization.
Goal setting – this is done to determine the direction of activities and serve as a guide for
action.
Implementation – Involves putting solutions into action.
Evaluation – involves determining the extent to which objectives have been achieved.
Reasons for Planning
Contributes to purposeful work in the organization.
Reduces costs because efforts are directed towards desired results.
Provides for integration and coordination of activities.
Minimizes disorganized approaches and avoids duplication.
2. Organizing
This is the process of grouping the necessary responsibilities and activities in workable units,
determining the links of authority, communication, developing patterns of communication and
giving feedback.
Benefits of effective organizing
Reveals and helps eliminate weaknesses
Provides employees with well-defined hierarchy and sets of rules and procedures
Enables clarity of management expectations.
3. Controlling
It is the managerial function concerned with making sure plans succeed. It is also the process that
measures work performance and guides it towards some pre-determined goal.
Importance of controlling
Ensures that work is done according to set objectives
Enables supervisors to understand the staff appropriately
Enables management to ensure that resources provided are adequate and being used
properly
Facilitates the recognition and reward of work done
Enables early detection of mistakes before they reach critical levels.
Theories of management
Theory of Scientific Management/Classic Tailorism by Fredrick Winslow Tailor
Human Relations Theory by Elton Mayo
Social Change Theory by George Casper
Bureaucracy Theory by Max Weber
Meaning of Resource Management
Resource management is the process of using a company's in the most efficient way possible.
Such resources may include financial resources, inventory, human skills, production resources,
or information technology (IT).
Importance of managing resources
1. Ensures effective and efficient utilization of resources.
2. Ensures resources are utilized in a sustainable manner.
3. Projects can be completed in time.
4. Resources are enough to guarantee other projects.
5. Leads to improvement of people’s well-being.
6. Promotes discipline within an organization.
7. Leads to diversification of the activities of an organization.
8. Helps improve community relations.
9. Encourages innovation.
10. Conserves the environment.
Qualities of a good resource manager
Should be a person who loves development
Should be a good steward
Should be transparent
Has the ability to influence others to correctly use resources
Should be someone who is morally upright
Should have good public skills
Should be honest
Should be a good resource mobilizer
Roles of a Resource Manager
1. Resource planning
It involves forecasting the use of resources in the organization or community.
2. Resource allocation
It involves assignment of the resources to users.
3. Resource sustainability
A manager ensures resource maintenance to meet the needs of the future generations
(resource conservation).
4. Capacity building
This is done through training on resource sustainability
5. Resource supervision
A manager ensures that resources are put into the right use.
6. Directing
A manager directs the use of the resources.
Functions of a resource manager
1. Natural resources
These are God given gifts of nature. Usually they are in the form of Raw materials. Natural
Resources are basic factors of production that include land and its properties like water, soil,
mountains, vegetation etc. Natural resources can also be categorized to renewable and non-
renewable resources.
2. Man-made resources.
These are resources which are created by man. They include machines, equipments etc.
3. Human resources.
This refers to people and their skills, and abilities are utilized to perform tasks so as to
accomplish goals and objectives.
TOPIC 2: NATURAL RESOURCES
This are referred to as gifts of nature. Natural resources (economically referred to as land or raw
materials) occur naturally within the environment. They exist relatively undisturbed by mankind
in a natural form. Many of them are essential for our survival while others are used for satisfying
our wants. Natural resources provide us with basic needs such as food, water, shelter, clothing
etc.
Natural resources are derived from the environment. Some of the resources are essential for
survival, while others are meant to satisfy societal wants. There are numerous ways to classify
the types of natural resources. This includes the source or origin, the state of development and
the renewability of the resources. Few examples of natural resources are:
Minerals can be defined as naturally occurring substances obtained from the ground. They are
coal, petroleum, natural gas, iron, copper, gold, etc. They are also absorbed by plants from the
Earth’s surface and transferred to humans through food.
They (coal, natural gas and fossil fuels) are a source of energy.
Used as ingredients to make other materials like iron ore, is used to make steel and
petroleum is used to make a variety of products like gasoline, plastics, etc.
Can be used as they are in natural form like salt.
Vegetation
Land is used for farming from which vegetables and fruits are grown.
Wood from trees is cut and processed to make furniture and home
Wood is used for cooking and also as fuel to produce heat for warmth.
Clothing - clothes are made from cotton.
Plants are used as an ingredient in medicines.
Animals
Animals are used as a food, and their waste is used as fertilizers for crops.
We get fur and hides from animals which are used for making clothes.
Used for transportation.
Characteristics of natural resources
They are a form of raw material
They are given by nature e.g land and its properties.
They are scarce.
They can be overexploited.
They are economic in nature.
Classification of Natural Resources
1. Classification on the basis of origin
• Biotic - Biotic resources are obtained from the biosphere, such as forests and their
products, animals, birds and their products, fish and other marine organisms. Mineral fuels such
as coal and petroleum are also included in this category because they are formed from decayed
organic matter.
• Abiotic - Abiotic resources include non-living things. Examples include land, water, air
and ores such as gold, iron, copper, silver etc.
• Potential Resources - Potential resources are those that exist in a region and may be
used in the future. For example, petroleum may exist in many parts of India, having sedimentary
rocks but until the time it is actually drilled out and put into use, it remains a potential resource.
• Actual Resources - are those that have been surveyed, their quantity and quality
determined and are being used in present times. The development of an actual resource, such as
wood processing depends upon the technology available and the cost involved. That part of the
actual resource that can be developed profitably with available technology is called a reserve.
Potential resources - These are resources that exist in a region and may be used in the
future for example ,if a country has petroleum in sedimentary rocks, it is a potential resource
until it is actually drilled out of the rock and put to use .
Actual resources - These are resources that have been surveyed, their quantity and
quality has been determined, and they are currently being used. The development of actual
resources is dependent on technology
Reserve resources - This is the part of an actual resource that can be developed
profitably in the future
Stock resources - These are resources that have been surveyed, but cannot be used due to
lack of technology. An example of a stock resource is hydrogen.
4. With respect to renewability, natural resources can be categorized as follows:
• Renewable resources - are ones that can be replenished or reproduced easily. Some of
them, like sunlight, air, wind, etc., are continuously available and their quantity is not affected by
human consumption. Many renewable resources can be depleted by human use, but may also be
replenished, thus maintaining a flow. Some of these, like agricultural crops, take a short time for
renewal; others, like water, take a comparatively longer time, while still others, like forests, take
even longer.
• Non-renewable resources - are formed over very long geological periods. Minerals and
fossil fuels are included in this category. Since their rate of formation is extremely slow, they
cannot be replenished once they get depleted. Of these, the metallic minerals can be re-used by
recycling them. But coal and petroleum cannot be recycled.
• Exhaustible natural resources - The amount of these resources are limited. They can be
exhausted by human activity in the long run (coal, petroleum, natural gas, etc.)
1. Resource identification
2. Creation of awareness on resource conservation
3. Education and training on conservation
4. Resource management
5. Protection of natural resources through
o Fencing
o Guarding of forests
o Collaboration with the community members
o Policy measure in natural resource management
o Formation of legal bodies to protect natural resources
o Advocacy and lobbying
o Formation of legal bodies to protect resources e.g. government.
Conservation of natural resources refers to the sustainable utilization of natural resources like
soils, water, plants ,animals and minerals, fibber, fish, game, topsoil, pasture and also to the
preservation of forests, wildlife refuge, wilderness and watershed areas.
Conservation of water
Conservation of forests
1. Planting of trees
2. Fencing of forest areas
3. Banning of logging. cutting of trees
4. encourage intercropping
5. Employ forest awards
Conservation of wildlife
Pollution is the introduction of contaminants into the natural environment that causes adverse
change. Pollution can take the form of chemical substance or energy, such as noise, heat or light.
Major forms of pollution include
Air pollution - occurs when harmful or excessive quantities of substances including gases,
particles and biological molecules are introduced into earth’s atmosphere. Both human activity
and natural processes can generate air pollution.
Water pollution
Is the contamination of water bodies, usually as a result of human activities. Water bodies
include for example lakes, rivers, oceans, and ground water. Water pollution results when
contaminants are introduced into the natural environment e.g. realizing inadequately treated
waste water into natural water bodies can lead to degradation of aquatic ecosystems water
pollution is the leading worldwide cause of death and disease e.g. to water borne diseases.
Soil contamination/pollution
Also soil pollution: is caused by the presence of human-made chemicals or other alteration in the
natural soil environment. It is typically caused by industrial activity, agricultural chemicals, or
improper disposal of waste
Noise pollution
Also known as environmental noise or sound pollution. It is the propagation of noise with
harmful impacts on the activity of human or animal life. The source of outdoor noise worldwide
is mainly caused by machines, transport and propagation systems.
1. Corruption
2. Lack of awareness
3. Man/animal conflict
4. Lack of clear government policy
5. Inadequate financial resources
6. Scarcity of resources
7. Poor exploitation of natural resources.
SOIL
Soil is a renewable as well as non-renewable resource. Soil is renewable because its productivity
can be maintained with fertilizers and manures rich in humus. If the soil has been removed from
a certain place by erosion, it is practically non-renewable because formation of new soil may
take hundreds and thousands of years.
Soil Erosion
Erosion literally means “to wear away”. Wind and flowing water removes some amount of soil
along with it. This removal of top layers of soil by wind and water is called soil erosion. Top
layers of soil contain humus and mineral salts, which are vital for the growth of plants. Thus,
erosion causes a significant loss of humus and nutrients, and decreases the fertility of soil.
Besides the natural agents, there are some human activities, which cause soil erosion.
Deforestation: If the forests are cut down for timber, or for farming purposes, then the
soil is no longer protected from the effect of falling rains. Consequently, the top soil is washed
away into the rivers and oceans.
Poor farming methods: Improper tillage and failure to replace humus after successive
crops and burning the stubble of weeds reduce the water-holding capacity of the soil. So the soil
becomes dry and can be blown away as dust.
Overgrazing: Overgrazing by flocks of cattle, buffaloes, goats and sheep leave very little
plant-cover on the soil. Their hooves make the soil dry and soil can be blown away easily.
Conservation of Soil
Soil conservation means checking soil erosion and improving soil fertility by adopting various
methods.
Maintenance of soil fertility: The fertility can be maintained by adding manure and
fertilizers regularly as well as by rotation of crop.
Control on grazing: Grazing should be allowed only on the areas meant for it and not on
agricultural land.
Reforestation: Planting of trees and vegetation reduces soil erosion by both water and
wind.
Terracing: Dividing a slope into several flat fields to control rapid run of water. It is
practiced mostly in hilly areas.
Contour ploughing: Ploughing at right angles to the slope allows the furrows to trap
water and check soil erosion by rain water.
WATER
Fresh water is needed by humans for their personal use (drinking, cleaning, sewage disposal), It
is also used by other animals, in agricultural, and for industrial purposes. Fresh water is a
renewable resource as it is continuously being produced through hydrological cycle (evaporation,
condensation and precipitation).
Degradation of Water/Pollution
Degradation of water is the decrease in quality and quantity of water on the earth surface. With
increase in population and industrial growth, water is being degraded day by day. The main
reasons for the degradation of water are:
To meet the need of increasing population, surface water (water from ponds, lakes, rivers,
etc) and ground water are overdrawn.
Sewage that is waste water from domestic and municipal use makes fresh water unfit for
use by human beings and animals.
Waste water, from all industries flow down into the surface water bodies and ground
water bodies and they get polluted.
Agricultural wastes containing manures, fertilizers and pesticides enter the water bodies
and degrade the quality of water.
The continuous decrease of ground water level along coastal regions often cause
movement of saline sea water into freshwater wells, thus, spoiling their quality.
Conservation of Water
Growing vegetation in the catchment areas, which will hold water in the soil and allow it
to percolate into deeper layers and contribute to formation of ground water.
Constructing dams and reservoirs to regulate supply of water to the fields, as well as to
enable generating hydroelectricity.
Sewage should be treated and only the clear water should be released into the rivers.
Industrial wastes (effluents) should be treated to prevent chemical and thermal pollution
of fresh water
Careful use of water in our day-to-day life.
Rainwater harvesting should be done by storing rainwater and recharging groundwater.
BIODIVERSITY
Biodiversity can be defined as the flora and fauna i.e. variety of all plants, animals and microbes
of a region.
Importance of Biodiversity
Threat to Biodiversity
Conservation of Biodiversity
In-situ (on site) conservation - includes the protection of plants and animals within their
natural habitats or in protected areas. Protected areas are areas of land or sea dedicated to
protection and maintenance of biodiversity. For example: e.g., National Parks, Wildlife
Sanctuaries, Biosphere Reserves, etc.
Ex-situ (off site) conservation - is the conservation of plants and animals outside their
natural habitats. These include Botanical Gardens, Zoo, Gene Banks, DNA Banks, Seed
Banks, Pollen Banks, Seedling and Tissue Culture etc.
WILDLIFE
The plants, animals and microorganisms other than the cultivated plants and domesticated
animals constitute the wildlife. Animals and plants living in their natural habitat constitute
wildlife. The wildlife forms an important resource as it plays a major role in maintaining
ecological balance. It is used in research as experimental material and also used for recreational
purposes. Like other resources it is also facing severe threat. So it should be conserved and
maintained for the use of future generation.
Sustainable development
This is the development that meets the needs of the present generation and conserves it for the
future generation. So water, air, soil and other natural resources should be left as pure and
unpolluted as when it came on earth. Sustainable development should include
They are resources created by man e.g. machines, equipment’s, premises, facilities, furniture,
money. Man-made resources are items or substances that have value to human lives that do not
occur in the natural world.
Reuse
You can "reuse" materials in their original form instead of throwing them away, or pass those
materials on to others who could use them too. Remember, one man's trash is another man's
treasure.
Recycle
Recycling occurs when you save and take reusable materials to places where they can be remade
into either the same product or new products, rather than to just toss them in the trash. This helps
to ensure that they last longer, reduce wastage and pollution, eg recycling of paper, plastics etc.
Making new items from recycled ones also takes fewer energy and other resources than making
products from brand new materials.
Servicing and maintenance of the resources
This is done for machines and equipment to make them last longer.
For example, computers can be used to make work fast and efficient.
Training
This is done to equip people with relevant skills they need in running machines and operating
them.
Proper usage
Proper storage
Use of policy
Governments should develop policy to guide on the expected standards e.g paper quality.
Proper disposal
There is effective and efficient utilization of the resources leading to increased efficiency
in an organization.
There is minimization of wastage.
Leads to sustainability of resources whereby they last a longer and give returns on value
for money or investment.
It improves production and helps to speed up development.
There is cost effectiveness where less money is spent on these resources.
Leads to improved living standards because the resources aid in everyday life.
Reduces pollution through proper disposal.
Promotes discipline in resource utilization
Increases effectiveness in the organization
1. Environmental pollution.
2. Cause destruction of natural resources.
3. Leads to depletion of natural resources.
4. Leads to war and displacement of people.
5. Increase in waste material.
TOPIC 4: HUMAN RESOURCE MANAGEMENT
It also refers to the department of a business or organization that deals with the hiring,
administration and training of staff.
This is the process of procuring and managing the human resources of the organization to
accomplish the objectives of the organization. The purpose of human resource management is
to:-
Without having a dedicated, knowledgeable and motivate employees, the organization cannot
achieve its objectives.
HRM should offer full and equal opportunities to every employee to realize their full
potential.
HRM should select the right person for the right job.
4. Principle of participation.
Employees should be paid fair, equitable wages and salaries commiserating with jobs.
6. Principle of incentive.
A. PLANNING
HR Planning is the process by which management determines how an organization should move
from its current manpower position to its desired man-power position. Through it management
strives to have the right number and kind of people at the right places, right time, to perform the
work necessary to achieve the organization goals. Human resource planning is the process by
which management determines how an organization should move from its current manpower
position to its desired man power position.
This involves determining the staffing needs of an organization. It is done through employment
forecast which is defined as estimating in advance the type and number of employees needed.
Sourcing
This refers to looking for potential workers and is the same as recruitment where managers try to
develop a pool of qualified candidates for open positions. This involves circulating the job
through announcements and giving the job description through the appropriate channels.
Training
It involves making sure that all employees are well prepared for their work. Training of workers
is in the best interest of the organization and it is an investment into the future.
Motivation
This is done in order for the employee to attain their fullest potential. Some of the features of
motivation include;
1. Job analysis
It is an assessment that defines a job and the behavior necessary to perform it. Managers
must carry out job analysis for each job in order to understand the job.
2. Job description
This is a description of the title and the purpose of the job. Major work activities, levels
of authority involved in the job etc. are described.
3. Job specification
4. This lists the human characteristics or dimensions that a position requires, the education,
experience, skills, training and knowledge requirements.
5. Action planning
Once the manpower gaps are defied, plans are prepared to bridge these gaps. Plans to
meet the surplus man power descries in brief the tasks, duties and responsibilities which
need to be charged foe effective job performance.
Limitations of HR Planning
1. Inaccuracy
HR planning involves forecasting the demands for and supply of human resources.
Inaccuracy increases when departmental forecasts are aggregated without critical review
2. Employees resistance
Employees and trade unions feels that HRP increases the workload and regulates them
through productivity bargain. Employers may also resist HRP feeling that it increases the
cost of man-power
3. Uncertainties
There are things like labor absenteeism, labor turnover technological changes, market
fluctuations among others.
4. Inefficient Information System
This could be a problem in the developing world. When HR information systems have
not yet been fully developed. In the absence of reliable data, it’s not easy to develop HRP
5. Lack of top management support
Successful HRP flourishes slowly and gradually and hence it requires support and
commitment from the top management. In some cases, sophisticated technology is
imposed just because competitors have adopted them yet they may not yield fruits in that
organization.
6. Human resource planning is time wasting
B. SOURCING
This involves identifying the various sources for staff recruitment. Recruitment is the
process of searching for prospective employees and encouraging them to apply for jobs in
an organization. It can be made from internal (promotions, demotions, transfers,
deputation) and external (educational institutions, recruiting agencies, employment,
exchange, labor contractors, trade unions among others).
Sources of recruitment
Advantages
Less expensive
Saves time
No need for orientation
Motivates other staff
Disadvantages
External recruitment - It involves employing from outside the organization. The sources of
external recruitment include:
Disadvantages
It demotivates staff
It is costly
Time consuming
Newly employed staff may become dissatisfied and quit the job
Little is known about the newly employed staff
Recruitment Process
Recruitment process starts when the personnel department receives a requisition for recruitment
from any department of an organization. The personal requisition contains details about the
position to be filled
Number of persons to be recruited
Duties to be performed
Qualification required from the candidate
Terms and condition of employment
Time by which the person should be available
The personnel department should locate and develop the sources of required
Shortlisting
This is the process of deciding on a few candidates from the many applicants who will attend a
job interview e.g. if the applicants are 20, 5 can be shortlisted for interview
Selection
An interview is conducted to determine the suitability of a candidate for a job interview can be
oral, orderly asking of questions, written, practical’s.
Advantages of Interviews
Disadvantages of Interviews
Requires skills to effectively conduct an interview which the interviewer may be lacking
Quick judgment of the interviewer may cause prejudice against the interviewee
It may be biased
Liable to corruption or bribery
Waste of time
The Interviewer
1. Should start the interview at the right time
2. Should ensure that all the interviewed have their documents including academic
certificates , I.D , K.R.A pin
3. Should conduct the interview with courtesy , be system friendly and thank the
interviewee
The Interviewee
Prepare to attend the interview by putting together the necessary documents to ensure you
arrive on time
Ensure that he/she has all the documents required for the interview
Arrive early at the venue
Observe good manners at the interview
Answer the questions confidently and sincerely
Thank the interviewer for the interview
Take back all the original documents before he leaves the room
Orientation
Importance of orientation
TRAINING
Training is the process of increasing the knowledge and skills for doing a particular job. It is an
organized procedure by which people learn knowledge and skills for a definite purpose. The
purpose of training is basically to bridge the gap between job requirement and present
competence of an employee.
PRINCIPLES OF TRAINING
Principle of Motivation:
To render training effective it is essential that it should motivate the trainees to undergo training.
Trainees must be made aware as to which of their needs will be satisfied by training so that they
get training with keen interest. Once the trainees are convinced that they will get more salary,
appreciation or even promotion, they will get training with full enthusiasm.
Principle of Practice:
To increase efficiency, this principle lays emphasis on practice and repetition. To render training
effective, it is essential that trainees be put on continuous practice.
Principle of Individual Differences:
Ordinarily, trainees should be given training collectively. While imparting training, individual
differences among the trainees must be kept in mind. These differences can be physical or
mental. Besides, training requirements of each trainee may also be different. Training should
therefore be imparted keeping in view the needs and aptitudes of the trainees.
Principle of Progress:
Training becomes effective only when the trainer keeps in mind how much progress has been
made by the trainees in different fields and how much is still to be made.
Principle of Whole versus Part Training:
Training can be of two kinds — whole training and part training. It depends on the nature of
work and the ability of the trainee. If the work is complex, it is divided into small parts and
training is imparted part-wise. It proves more effective.
Principle of Reinforcement:
To make training effective, it is essential that there should be proper provision of wage-hike,
promotion, etc. in the organization, so that trainee may be motivated to go in for training.
Objectives of training
To impart to new entrants the basic knowledge and skills required for efficient
performance of definite tasks.
To assists the employees to function more effectively in their present position by
exposing them to the latest concept, information and techniques & developing skills
they would require in their particular field.
To build up a second line of competent officers and prepare them to occupy more
responsible position.
To broaden the minds of senior managers through interchange of experience within
and outside so as to correct out loaded caused to over specialization
Improvement on job performance
Improve quality and quantity of products and services
Create more favorable attitude towards work and the organization
Satisfy man power planning requirements
Reduction of number and cost of accidents
Helping employees in their personal development and career advancement
Reducing the need for recruitment when vacancies arise
Minimizing supervision time
Types of Training
1. Orientation
It’s the process of disseminating information and provides direction to new employees. It
provides basic survival knowledge at the work place. One gets to know there immediate
supervisor, other work mates, rules and regulations
1. Skills Development
When new machines, appliances or equipments are introduced or job content changes,
employees must acquire new skills in order to cope
2. Safety training
It is designed to prevent physical harm to both people and property of the organization
The training includes physical measures such as how to maintain machine appliances and
buildings. Safety consciousness is a part of this training
Employees are retrained in order to update them on the new developments in the area of
specification
5. Promotion training
It involves training of existing employees to enable them to perform higher-level job.
6. Refresher training
When existing techniques become absolute due to the development of better techniques
employees have to be trained in the use of new methods and techniques with the passage of time
employees may forget some of the methods of doing work. Refresher training is designed to
revise and refresh the knowledge and to update the skills of the existing employees.
7. Remedial training
Such training is arranged to overcome the shortcoming in the behaviour and performance of old
employees to refresh on their knowledge.
Training methods and Techniques
1. On-Job-Training (OJT) - In this method the trainee is placed on a regular job and taught the
skills necessary to perform it. The trainee learns under the guidance and supervision of the
superior or an instructor. Employee is not sent elsewhere for training i.e. trained within the
organization.
Advantages
The trainee learns on the actual machine in use and in the real environment of the job
thus he is better motivated to learn and there is no problem of turnover of training
skills to the job.
This method is very economical because no additional space, equipment, personnel or
other facilities are required for training.
The trainee learns the rules and regulation and procedures by observing their day to day
application.
This is the most suitable method for teaching knowledge and skills which can be acquired
through personal observation in a relatively short time period.
Line supervisors take an active part in training their subordinates.
The employee is able to quickly master the use of equipment.
Production is continuous
Saves time
It is less expensive
Disadvantages
Advantages
Disadvantages
It is time consuming
It is expensive
Employees may quit after training
Employees may use it to defraud the organization
Training includes all the processes whereby employees are shown and taught the necessary skills
for performing a particular job .Consequently any education which is technical in nature should
be regarded as training. Some of the training methods used in organization are
- Apprenticeship
- Vestibule
- Classroom training methods
Apprenticeship
This is the oldest training method commonly found in industrial organization. A worker also
called an apprentice is supposed to work alongside or under the supervision of a skilled person
usually the immediate supervisor. Apprenticeship is often used when the skill to be mastered is
highly requiring a relatively long period of time to attain proficiency. This can also be referred to
as on the job training. Apprenticeship id prevalence in the skilled trade’s e.g. plumbing,
masonry, electronics, mechanics and carpentry.
Advantages
Gain real work experience
Apprenticeships are structured training programmes which gives one a chance to work towards a
qualification. They help one gain the skills and knowledge need to succeed in a chosen career.
Career progression
Getting into employment earlier means there is lots of potential for one to progress in their career
quickly. You can also begin to earn a good salary much earlier on in your life.
Earning potential
An apprentice earns while learning. You’ll be paid a salary by your employer, and the
government tends to cover the cost of the training for most young people.
Many opportunities
There are many types of apprenticeships. So whether one desires a career in business, sport,
marketing or construction, there’s something for everyone.
Disadvantages
An apprentice can’t gain access to certain careers through an apprenticeship route,
particularly in areas such as medicine and science.
It takes much longer to gain a higher qualification through an apprenticeship.
An apprentice may miss out on the added benefits of staying in full-time education and
the depth of learning that a degree offers.
Apprenticeship training is time consuming and expensive.
Many persons leave the training programme midway as the training period ranges from
one year to five years.
Apprenticeship training is the oldest method of training.
Vestibule Training.
This occurs in a separate training set up which is in a form of a workshop or classroom equipped
in a manner similar to the actual working area. It is an off-the-job training which is used for
teaching or training specific job skills. It can also be referred to as job instruction training. It
provides simulated training which also uses some theory but in an atmosphere that tries to
replicate actual job conditions. Some organizations in Kenya have used this method successfully
e.g. Kenya ports Authority, Kenya Railways Corporation, Telkom Kenya, Kenya Power And
Lighting Company etc.
Motivation is the external or internal factors that stimulate desire and energy in people to be
constantly interested and committed to a job, or to make effort to attain s goal. Motivating people
is about getting them to move in the direction which is required in order to achieve a result. It is
a goal directed behavior. Motivation is also defined as the willingness to exert high levels of
effort towards organizational goal. Motivated employees;
Process of motivation
Identify a need
Establish a goal
Take action
Attain a goal
Needs creates wants and desire to achieve or obtain something. Goals are established based on
the desires and wants. Actions are then taken based on goals in order to attain it. If the goals are
not achieved, the same action is likely to be repeated. This process of repeating successful
behavior or action is called reinforcement or the law of effect. Two types of motivation identified
by Herzberg are;
Intrinsic motivation.
These are the self generated factors that influence people to behave in a particular way or to
move in a particular direction. These factors include responsibility, autonomy (freedom to act),
scope to use and develop skills and abilities, interesting and challenging work and opportunistic
for advancement.
Extrinsic motivation.
What is done to or for people to motivate them. This includes rewards such as:
increased pay
praise
promotion
Disciplinary action
Withholding pay
Criticism
Extrinsic motivation can have an immediate and powerful effect, but it will not necessarily last
long. The most influential theories of motivation are;
Rewards
Employees constantly look for payoffs for their efforts. They expect that good job
performances leads to organizational goal attainment which in turn leads to satisfying their
individual goals and needs.
Challenging job
This is done through job enrichment. Job enrichment means building, motivators like
opportunities for achievement in to the job by making it more interesting and challenging.
Using merit pay
A merit raise is a salary increase, usually permanent that is based on the employee’s
individual performance. It is a continuing increment rather than a single payment; like a
bonus. Relying heavily on merit rewards can be a problem because the reinforcement
benefits of merit pay is usually only determined once per year.
With Skilled based pay, employees are paid for the range depth and types of skills and
knowledge they are capable of using rather than for the job they currently hold. The Reward
is a formal and concrete recognition that the person can do the more challenging job well.
Status
This referees to the ranking of people in the firm. It includes rights and duties in the
organization
Promotion
It is a movement to a position in which responsibilities are increased. Promotion satisfies the
need of human beings in the organization.
Responsibility
Most people prefer a responsible job, that satisfies people’s natural and inherent characteristics
and they put more effort s for completing the job. Make the job pleasant and interesting by
designing such that it allows the employees to satisfy their natural instinct e.g. through job
enlargement and job enrichment.
Recognition of work
Appreciating the work of the subordinates does motivate them.
Job Security
If worker’s job is secure, he feels happy and less worried thus being motivated.
Encouraging the team spirit
Encouraging the workers to work in cooperation and coordination in order to achieve the
organization goals will motivate them.
Participation
The superior-subordinate relationship emphasis that superior takes the decision and
subordinates implement them and they also be involved in making the decision .
Good communication
Better channel of communication in the organization.
Separation
Is a situation when the service agreement of the employee with his/her organization comes to an
end and the employee leaves the organization? Employees may move out of an organization for a
variety of reason’s including;
Retirement
This is the major cause of separation of employees from the organization. It can be defined as the
termination of the services of an employee on reaching a certain stipulated age. In Kenya the age
is 60 years. Retirements are of two types;
a) Compulsory retirement.
This is the retirement when the employees retire compulsorily from the service on attaining a
stipulated age. Some organizations like universities may a have a policy to reappoint
professionals and others who possess rare skills and expertise for a limited time even after
attainment of the retirement age.
b) Voluntary retirement.
This is where employees are given the option to retire ever before they reach the retirement age.
Lately, in their efforts to downsize the employees, organizations are providing incentives to try
to encourage employees to opt for voluntary retirement. This type of retirement is also called
Golden Hand shake. Retirement from service is a significant milestones in the life of an
employee. Post retirement life requires a great deal of adjustment on the part of the retired
employee. Thus an organization has a major role in facilitating smooth transition from a job to a
jobless state.
(i) Resignation
It is termination of service by the employee by serving a nature to an employer. It may be
voluntary o r involuntary. A voluntary resignation is when an employee decides to resign on the
grounds of ill health, marriage, better job prospects in other organizations etc. Involuntary
resignation on the other hand occurs when an employer directs the employee to resign on the
grounds of indiscipline action. However, in the case of involuntary resignation, a domestic
inquiry should be conducted before asking the employee to resign. This is because the affected
employee may report to the union of court of law and complain that he was asked to resign under
duress.
It implies denial of employment to the employees for reasons beyond the control of employer.
Breakdown of machinery, seasonal fluctuations in demand, Shortage of power, raw materials etc.
are the reasons leading to layoffs. Here, the employee-employer relations does not come to an
end but is suspended for some time. Layoffs may be temporary.
(iii) Retrenchment.
(iv) Dismissal.
This is termination of service of an employee as a punitive measure. This may occur either on
account of unsatisfactory performance or misconduct. Persistent failure on the part of employee
to perform up to expectations or specified standards is considered unsatisfactory performance.
Willful violation of rules and regulations by the employee is treated as misconduct.
It may lead to creation of organizations or groups such as societies, trade unions, welfare
associations etc.
Leads to motivation of employees
Brings about cooperation, that is, the element of tem work within an organization.
Leads to increased productivity
Can lead to unhealthy competition
Individualization is encouraged, that is, all is mine syndrome.
1. Use of technology
2. Innovation
3. Diversification
4. Bench marking
5. Stewardship
6. Expertise
7. Training
Financial resource is a term covering all financial funds of the organization. From an
economic perspective, financial resources are the part of the organization assets (Property). It
ca n also be defined as one type of resource, that inputs into the production process. Financial
resources are used to carry out the major operations of the business, like buying goods and
services, and carrying out long term investments. Financial resources of an organization are
the set of liquid assets such as;
Cash
Short term bank deposits.
Liquid financial investments, like stocks and bonds.
Budgeting
Planning
Simple record keeping
1. Budgeting
It is the process of creating a plan to spend money. Creating this spending plan allows one to
determine in advance whether they will have enough money to do the things they need to do
or would like to do. Budgeting is simply balancing expenses with income. A budget is thus a
comprehensive financial plan for achieving the financial and operational goals of an
organization.
Budgeting is a basic and essential process that allows a business to attain many goals. These are;
Budgeting allows the company to have a certain degree of control over cost such as not allowing
many types of expenses if they were not planned for.
Planning
Budgeting allows the business to take stock of revenue and expenses from the previous period. It
allows the manager to forecast Income and Expenditure, and thereby profitability.
Budgets allow the management to communicate goals and promote goal congruence so that
resources can be coordinated and focused in key areas.
Types of Budgets
Operating budgets
They reflect day to day expenses and depreciation. They typically cover a one year period.
Capital budget
Cash budget
They plot the expected cash balances the organization will experience during the forecast period
based on information provided in operating and capital budgets.
Importance of budgeting
1. It estimates revenue, plans expenditure and restricts any spending that is not part of the
plan.
2. It ensures that money is allocated to those things that support the strategic objectives of
the business.
3. It provides a means of controlling income and expenditure of a business i.e. it gives a
plan of spending.
4. a well communicated budget helps everyone understand the priorities of the business
5. Helps in directing both capital and revenue resources in a profitable way.
Limitations of budgeting
8. It is time consuming.
9. May lead to under or over budgeting.
10. It is rigid.
11. Can lead to excessive spending.
12. It is not accurate.
Keep records of expenditure from which reference can be made and control measures found in
place.
It helps you to manage your accounts, interests, taxes and working costs effectively.
Tells about cash in hand
Act as resource for new strategies.
Helps in finding solutions for business issues.
Tells about the customer service and employee efficiency.
Helps in monitoring company growth rate and profit.
How your business performs against your competitors.
Tells about hidden and unexpected costs.
And most of all it is the most resourceful adviser whenever your business is in serious
trouble
Types of records
Cash Book
A cash book is a financial journal that contains all cash receipts and disbursements, including
bank deposits and withdrawals. Entries in the cash book are then posted into the general ledger.
Bank statement
A bank statement is an official summary of financial transactions occurring within a given period
for each bank account held by a person or business with a financial institution.
Balance Sheets
A balance sheet provides detailed information about a company’s assets, liabilities and
shareholders’ equity. Assets are things that a company owns that have value and they can either
be sold or used by the company to make products or provide services that can be sold. Assets
include physical property, such as plants, trucks, equipment and inventory. Liabilities are
amounts of money that a company owes to others.
Accounting records
The records relating to financial transactions are known as financial records. For example, cash
receipt, deposit slip, sales records, profit or loss statement, vouchers, balance sheet etc.
Income Statements
An income statement is a report that shows how much revenue a company earned over a specific
time period (usually for a year or some portion of a year). An income statement also shows the
costs and expenses associated with earning that revenue.
3. Planning
Financial planning is the task of defining how a business will afford to achieve its strategic goals
and objectives. Refers to deciding in advance how the money will be used, sources of funds and
control measures. Usually a company creates a financial plan immediately after the vision and
objectives have been set. Definition of plans describes each of the activities, resources,
equipment and materials that are needed to achieve these objectives as well as the time frame
involved.
Financial planning activities involve the following tasks;
Budgeting - Budgeting controls involves comparing costs against projected costs and analyzing
any deviations.
Types of auditors
Internal auditors – They are employees of a company hired to assess and evaluate its system of
internal control to maintain independence. They present their report directly to the board of
directors or top management.
External auditors – They are independent staff assigned by an auditing firm to assess and
evaluate financial statements of their clients and other agreed upon evaluations.
Auditor’s reports
This opinion means that all materials were made available, found to be in order, and met all
auditing requirements. This is the most favorable opinion that can be rendered by an external
auditor about a company's operations and records.
Qualified opinion
This type of opinion is used for instances in which most of the company's financial materials
were in order, with the exception of a certain account or transaction.
Adverse opinion
An adverse opinion states that the financial statements do not accurately or completely represent
the company's financial position, results of operations, or cash flows in conformity with
generally accepted accounting principles. Such an opinion is obviously not good news for the
business being audited.
Disclaimer of opinion
A disclaimer of opinion states that the auditor does not express an opinion on the financial
statements, generally because he or she feels that the company did not present sufficient
information. Again, this opinion casts an unfavorable light on the business being audited.
This type of is issued by an auditor when the company financial position and operations are
fairly presented in the financial statements and are in accordance with the General Accepted
Audit Standards (GAAP). It is the best type of report and auditing that a company may receive
from an external auditor.
1. Solar energy
This is produced from sunlight and is usually known as solar power.
2. Hydroelectric power
This is produced from water which is then converted into electricity through electro
mechanization.
3. Fossil fuels
Are produced from fossils e.g. petrol, coal.
4. Gas energy
5. Biogas - Produced from plants
6. Fire - Produced from firewood ,vegetation through burning
Logistics in social work refers to the planning, coordination, and management of resources (e.g., food,
medical supplies, relief items) to ensure they are available where and when needed.
Distribution is the process of delivering these goods and services from the point of storage to the point
of use (e.g., communities, families, institutions).
Components of Logistics
1. Procurement – Sourcing and purchasing of goods and services.
2. Transportation – Moving goods from suppliers to warehouses and beneficiaries.
3. Warehousing – Safe storage of goods.
4. Inventory Management – Keeping track of stock levels and movements.
5. Packaging and Labeling – Preparing items for distribution.
6. Information Flow – Documentation and communication for decision-making.
Procurement Procedures
Needs Identification – Assessing what is required.
Specification – Defining the characteristics of goods/services.
Tendering – Inviting bids from suppliers.
Evaluation of Bids – Reviewing bids based on quality, price, and capacity.
Awarding Contracts – Selecting the most suitable supplier.
Inspection and Acceptance – Checking goods before acceptance.
Payment Processing – Paying the supplier after confirmation.
Channels of Distribution
Import Procedures:
OFFICE ADMINISTRATION
Meaning of Office
An office is a place where administrative, clerical, and communication tasks are performed to support
the functioning of an organization. It serves as the center for data processing, decision-making, and
coordination of services.
Functions of an Office
Receiving Information – Collecting data through letters, reports, emails, etc.
Recording Information – Documenting and maintaining accurate records.
Processing Information – Sorting, summarizing, analyzing data for use.
Disseminating Information – Distributing information to the right people.
Safe Custody of Records – Storing documents and files securely.
Supporting Management – Helping in planning, coordination, and decision-making.
Communication – Facilitating internal and external communication.
Government Roles:
Awareness Campaigns – Mobilizing community support and contributions through education and
sensitization.
Positive Impacts:
Use of ICT tools, mobile apps, and management software for budgeting, tracking, and reporting.
E-procurement systems and digital financial services improve transparency and speed.
Collaboration between governments and private sector to mobilize resources, especially for
infrastructure and service delivery.
Use of open data platforms, citizen audits, and social media to monitor resource use.
Resource management now considers the needs of women, youth, and marginalized groups to promote
equity.
Investment in projects that promote renewable energy, environmental protection, and long-term
sustainability.