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CONTENTS
TOEIC TEST INTRODUCTION
GRAMMAR
LESSON 1-4 TENSES 5
LESSON 5 SUBJECT – VERB AGREEMENTS 15
LESSON 6 -8 ADJECTIVES 20
LESSON 9-10 ADVERBS 24
LESSON 11 COMPARISONS 28
LESSON 12 PRONOUNS 33
LESSON 13 NOUNS & DETERMINERS 37
LESSON 14 MAIN VERBS 41
LESSON 15+16 VERBALS 42
LESSON 17 RELATIVE CLAUSE 49
LESSON 18 NOUN CLAUSE 51
LESSON 19-21 CONJUNCTIONS 53
LESSON 22 PREPOSITIONS 58

VOCABULARY
LESSON 23 CONFUSABLE VOCABULARY 61

LISTENING
PART 1 64
LESSON 1 WORK 65
LESSON 2 ON WEEKENDS 69
LESSON 3 IN THE STREET 73

PART 2
LESSON 1 WHERE - WHEN 78
LESSON 2 WHO - HOW 81
LESSON 3 WHAT - WHY - YES NO 84
LESSON 4 REQUEST- CHOICE - TAG - STATEMENTS 88

PART 3 92
LESSON 1 WORK 94
LESSON 2 TRAVEL & ENTERTAINMENT 99
LESSON 3 SHOPPING & RESTAURANT 103
LESSON 4 BANK, POST OFFCIE & TRANSPORTATION 106
PARAPHRASING 109

PART 4
LESSON 1 ANNOUNCEMENTS & ADVERTISEMENTS 112
LESSON 2 NEWS & TOURS 114
LESSON 3 RECORDED MESSAGES & PERSON INTRODUCTION 118

PART 6 121
PART 7 129
APPENDIX 1 AMERICAN VS. BRITISH ENGLISH 131
APPENDIX 2 IRREGULAR VERBS 133
SAMPLE TEST 137
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 Toeic Test

Section Parts Tasks Number of Time Maximum

Questions Score
1 PICTURE DESCRIPTION 6

2 QUESTION - RESPONSE 25
LISTENING 45 minutes 495
3 SHORT CONVERSATIONS 39

4 SHORT TALKS 30

5 SENTENCE COMPLETION 30 12 minutes

6 TEXT COMPLETION 16 8 minutes

READING 495
7 READING 54 54 minutes
COMPREHENSION
Total 7 200 questions 120 minutes 990
parts

“Practice makes perfect”

“No pain, no gain”
“Where there’s a will, there’s a way”
“Never put off till tomorrow what you can do today!”

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4
 LESSON 1: SIMPLE PRESENT TENSE
 Form:

A. SPECIAL VERB: TO BE (am/ is/are) B. OTHER ORDINARY VERBS:

(+) S+ V (s/es)
( -) S + do / does + not + Verb
(?) (Wh- word) + do/ does + S + Verb?

Ex: She is a marketing director. Ex: She works for a multi-national corporation.
She isn’t a marketing director. She doesn’t work for a multi-national corporation.
Is she a marketing director? Does she work for a multi-national corporation?

*Nouns / Verbs + es and are pronounced /iz/ when they end in x, s(s), z, ch, sh, ce, ge
Example: finishes, misses, glasses, places, performances, charges, languages, boxes …

 Usage:
- Truth / sth true for a long time or habits
- Schedule of bus, train, course, flight, movie…

 Tense markers: ADVERBS OF FREQUENCY

1. INDEFINITE ADVERBS OF FREQUENCY

100%
always
usually
often*/ frequently* (S + V + O + *)
sometimes* / occasionally*
seldom
rarely have negative meaning
hardly (ever) (Negation and Inversion)
never
0%

 Positions:
A. After “to be”
Ex: They are always early. /My supervisor is never on time.

B. Before other Verbs

Ex: He sometimes comes late. / I occasionally have to go to school on Saturdays.

C. Between Auxiliary Verbs and Main Verbs

Ex: He doesn’t often stay up late. / I don’t usually shop online.

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 Auxiliary Verbs
- am/ is / are / was / were (n’t) (+ V-ing / V3)
- have / has / had (n’t) (+ V3)
- do / does (n’t) / did (+ Verb)
- can / could / will / would /should / must (n’t)… (+ Verb / have V3)

Do not use a negative word with such words as HARDLY, SELDOM, NEVER..
Ex: We could not hardly understand the situation.
 Negative words at the beginning of a sentence leads to INVERSION
Ex: Never will I eat at that restaurant again.

2. DEFINITE ADVERBS OF FREQUENCY

- every / each week= once a week = weekly / every three weeks
- three times a month / bi-monthly
- every 3 months = every / each quarter = quarterly
- every / each year = yearly = annually
- every two years [every other year] ; twice [two times] a year = biannually; double a year
- daily = on a daily basis
- from time to time = once in a while = (every) now and again = at times
*Position: At the end of a simple sentence / clause

Practice:
1. He usually --------- the bus to work, but this morning he took the train instead.
A. takes B. took C. has taken D. had taken

2. The firm ---------------- Jim a good position.

A. don't offer B offering C. offers D. offer

3. My chairman usually -------------- work at 8.00p.m.

A. finishes B. finishing C. finish D. finishs

4. She ------------- work overtime this week.

A. doesn't have to B. have to C. must to D. hasn't to

5. My assistant doesn't ---------------- have to work at night.

A. seldom B. never C. generally D. rarely

6. I like to read the newspaper, but I don't ........................have time to read it.
A. daily B. never C. usually D. weekly

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 LESSON 2 - PRESENT CONTINUOUS TENSE

 Form:
(+ ) S + am/ is / are + V-ing
( - ) S + am/ is / are + NOT + V-ing
(?) (Wh- word) + am/is / are + S + V-ing?

 Usage:
- sth happening at the moment of speaking / now
Ex: (In a classroom) We are learning English now.
- sth happening around now
Ex: (at a coffee shop)I am learning English to prepare for the TOEIC Test.
- a future plan with time / place
Ex: I am meeting with the staff at 3 o’clock tomorrow afternoon.

 Tense markers:
- (right) now / currently /presently / at the moment / at present
Ex: We are currently / presently / now reviewing our Grammar.

- Listen! / Look! / Be careful! = Watch out! = Look out! / Keep silent! / Be quiet!

COMMON VERBS THAT HAVE STATIVE MEANINGS

Note: Verbs with an asterisk * can have both stative and progressive meanings and uses.

1. MENTAL STATE
know believe understand suppose need want think*

2. EMOTION STATE
love hate envy resent care please appreciate prefer

3. POSSESSION
possess belong own have*

4. SENSE PERCEPTIONS
taste* smell* look* feel* sound see* hear

5. OTHER EXISTING STATES seem consist of owe weigh* be*

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 LESSON 3 - PRESENT PERFECT TENSES

I. PRESENT PERFECT SIMPLE

 Form:

(+) S + have / has + V3 /ed

(-) S + have / has + NOT+ V3 /ed
(?) (Wh- Word) + have / has + S + V3 /ed?

 Usage:
- to express completion or continuation
- to express experiences or something which happened without definite time
- to express a result

 Tense markers:
 since / for (for ages = for a long time)
- since + definite time (September, 3 o’clock, I was young/ 20…)
- for + a period of time (9 months, 3 hours, 20 years…)

 still / yet
- I still haven’t finished my homework. = I have still not finished my homework.
= I haven’t yet finished my homework. = I have yet to finish my homework.
- I haven’t finished my homework yet./ Have you finished your homework yet?

 just /already:
- We have just returned from America.
- She has already left for Korea. = She has left for Korea already.

 lately = recently / recent

- She hasn’t been seen recently / lately. - I have recently moved to this area.

 several times (some times) / 5 times / twice…

- I have talked to our chairman several times.

 by far = so far = up to now = up to the present = until now = yet

- She has been the best by far. = So far, she has been the best.

 never ….. before / ever

-Have you ever drunk beer? / I have never flown before.

 over / in / for /during/ within/ throughout + the past/ the last + a period of time
- I haven’t travelled over / in / for.... the last 2 years.

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  NOTE:
- still can be used with Present Continuous / Simple Present / Simple Past
Ex: Are you still staying with your friends?
We searched everywhere but we still couldn't find it.
Do you still go to school?/ Mum, I'm still hungry!

- already / just can also be used with Simple Present / Simple Past
Ex: Is it ten o’clock already? / I am already late. /She was just as good as her sister.

- recently can be used with Simple Past. Ex: He recently celebrated his birthday.

- for : can also be used with all tenses to talk about a length of time.
I am going away for a few days. / I will stay with you for 5 days before I leave VN.

STRUCTURES WITH PRESENT PERFECT TENSE:

1. Have been to # have gone to

Ex: Where’s your Mom? – She has gone to the supermarket.
Q: Why are there so many bags on the kitchen table?
A: My Mom has been to the supermarket.

2. Present Perfect + (ever) since + Simple Past = (Ever) since + Simple Past, Pr. Perfect
Ex: Our sales figures have increased greatly since we merged with that company.

3. Superlative + Present Perfect

This is the most amazing trip I have ever participated in.

II. PRESENT PERFECT CONTINUOUS

 Form:

(+) S + have / has + been + V-ing

(-) S + have / has + NOT + been+ V-ing
(?) (Wh- Word)+ have / has + S + been + V-ing?

 Usage:
- used to emphasize the duration of the activity in the Present Perfect Simple.
- sth that began in the past, continues to the present and will continue into the future

 Tense markers:
- How long …? / all morning / throughout the morning / the whole morning
- since / for/ already

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  Comparing Present Perfect Simple and Present Perfect Continuous

Present Perfect Simple Present Perfect Continuous

S+ have / has + V3 /ed S+ have / has + been + V-ing

Passive Voice:
S + have / has been + V3 /ed

How much / many …? How long…..?

How far…?
A result

LESSON 4 – THE REMAINING TENSES

I. SIMPLE PAST
 Form:
A. TO BE : was / were

B. ORDINARY VERBS:
(+) S+ V(2/ed)
(-) S + did + not + Verb.
(?) (Wh- word) + did + S + Verb?

 Usage:
To describe sth that happened and finished in the past

 Tense markers:
ago, last..., yesterday.., in 1920, when I was young, for, Adverbs of Frequency

Ex: I worked there for 7 years. Then I quit.

The parcel was sent 3 days ago.
When I was young, I used to walk in the rain.
When she was the manager there, she often worked until late at night.

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II. PAST CONTINUOUS
 Form:

(+) S + was/ were + V-ing

(-) S + was/ were + not + V-ing
(?) (Wh- word) + was/ were + S + V-ing?

 Usage:
- An activity happening when another activity happened.
- An activity happening at a definite time / period of time in the past
- Two activities happening at the same time in the past

 Tense markers:
I was walking in the park when I saw her.
= When I saw her, I was walking in the park.
= While / When I was walking in the park, I saw her.
= I saw her while / when I was walking in the park.
I was practicing my piano at 7 o’clock last night.
He was ironing his clothes while she was cooking.

III. PAST PERFECT SIMPLE

 Form:

(+) S + had + V3/ed

(-) S + had + not + V3/ed
(?) (Wh- Word) + had + S + V3/ed?

 Usage:
- an activity that happened before another activity / definite time in the past.

 Tense markers:
before = by the time # after / when / already

When / By the time / Before we arrived at the airport, our plane had already taken off.
We arrived at the airport after our plane had already taken off.

IV. PAST PERFECT CONTINUOUS ( to emphasize Past perfect Simple)

 Form:
(+) S + had been + V-ing.

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V. SIMPLE FUTURE
 Form & Usage:

will + Verb be going to + Verb am/ is/ are + V-ing

Not sure Quite sure Definitely sure
(will probably + Verb) (with time / place)
Plan
decided at the moment of prior plan
speaking
willingness / offer / promise/
request

 Tense markers: soon = shortly, next …, tomorrow…, in / within

Ex: The interest rate will soon change. = The interest rate will change soon / shortly.
See you in three days. / The pizza will be delivered within half an hour.
The goods can be returned within 30 days of purchase.

VI. FUTURE CONTINUOUS

 Form:
(+) S + will be + V-ing
(-) S + will + NOT+ be + V-ing

 Usage:
- similar to simple future
Ex: They will introduce / will be introducing their new products soon.

- for an activity that will be happening at a definite time in the future.

Ex: At this time tomorrow, I will be flying to New York.

VII. FUTURE PERFECT

 Form:
(+) S + will + have + V 3/ ed
(-) S + will not+ have + V 3/ ed

 Usage: For sth that happens before a definite time / activity in the future.
 Tense markers: by the time / before / when / already
We will have finished building the bridge before you return from your business trip.

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 WARNING:
We never use FUTURE TENSES for a TIME CLAUSE. Instead, we use Simple Present or sometimes
Present Perfect.
A Time Clause begins with before* = by the time/ after*/ while / when/ as
as soon as / until */ once.
* are both conjunctions and prepositions
Ex: I will wait for you here until you come back.
As soon as I finish / have finished my dinner, I will call you.

VIII. FUTURE PERFECT CONTINUOUS (to emphasize Future Perfect)

 Form:
(+) S + will + have + been + V-ing

When Professor Jones retires next month, he will have been teaching for 45 years.

Practice:
1. Many economists have strongly --------------the government’s bill to raise the property tax.
A. criticism B. criticize C. criticizing D. criticized

2. Mr. Lim has ----------------- the budget report by himself.

A. complete B. completes C. completed D. completing

3. Our legal advisors ------------------ the contract right now.

A. are review B. review C. are reviewing D. have reviewed

4. Every manager should ---------------- the monthly business meeting.

A. attending B. attended C. attend D. to attend

5. A special luncheon will be held in honor of the sales department, which has -------------- monthly sales
goals.
A. reached B. been reached C. reaching D. reaches

6. Because we ------------------- the product a week ago, it will soon arrive.

A. will send B. have sent C. sent D. had sent

7. We ----------------- many complaints about our products for the last few weeks.
A. received B. have received C. will receive D. will be receiving

8. Daniel Brown --------------- on a business trip until next Friday.

A. is B. has been C. will be D. would being

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9. Since the company is currently undergoing a 15. At the next meeting, the board of
financial audit, all large purchases _________ until directors_________ a new chairperson for the
the 24th of this month. forthcoming fiscal year.
A. are suspending A. elected
B. have suspended B. elects
C. will be suspended C. will elect
D. were being suspended D. will be elected

10. The film’s lead actress is ________ to appear at 16. For being the worker who ________ most
twelve press events in the next two months. positively, Eliza received a small cash bonus.
A. obligated A. is evaluating
B. obligating B. have evaluated
C. having obligated C. is being evaluated
D. obligate D. was evaluated

11. Once your payment has cleared, you 17. Vietnam Airlines announced that it _________
_________ with a membership pass that is valid for the route to Bangladesh.
twelve months from the purchase date. A. closed
A. to issue B. had closed
B. to be issued C. will close
C. have issued D. closes
D. will be issued

12. The files relating to the case are highly 18. Rumors say that Melanie Swanson will be
________ and are only accessible with a security ________ to senior manager once the current
clearance. manager retires.
A. classify A. assisted
B. classification B. released
C. classifying C. promoted
D. classified D. spoken

13. Last night's meeting __________postponed for 19. The Archeological Institute _______regular
one week due to the unexpected absence of the scientific seminars and information evenings in
deputy chairman. order to increase global awareness of recent
A. were discoveries.
B. was A. waits
C. are B. holds
D. is C. meets
D. closes

14. Unfortunately, the burglars __________by the 20. The decline in sales of six and eight cylinder
time the police arrived at the scene of the break-in. vehicles has been far steeper than anyone ______.
A. disappear A. expected
B. are disappearing B. expecting
C. will have disappeared C. expect
D. had disappeared D. expects

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 LESSON 5: SUBJECT – VERB AGREEMENT
1. Each + singular Noun + Singular Verb
One / Each of + the / those / my … + Plural Noun + Singular Verb
Ex: Each manager is expected to hand in the progress reports by this Friday.
One of the heads is off today.

2. Subject + Subject Modifier + Verb

Ex: The results of the survey have shown that the morale of the employees is down now.
A group of 29 experts in IT is coming to HCMC this afternoon for a convention.
The burden of taxes is terrible for customers.

3. Noun/ Pronoun + who/which/that + Verb

Ex: Anyone who is interested in the plan should contact the Human Resources Manager.
The students who have laptops can learn more efficiently.

4. Every [ Some/ Any/ No] + thing / one / body + Singular Verb

Ex: Everyone is pleased with the service here.

Someone has sent you this package.
No one was absent from the staff meeting.

5. S1 (,) as well as S2(,) + Verb

accompanied by
with , along with, together with
included with = including

Ex: Ms. Han as well as her colleagues is attending a conference next Thursday.

6. A number of (= some) + Plural Noun + Plural Verb

The number of + Plural Noun + Singular Verb
Ex: A number of students who fail the exam are above-average students.
The number of students who fail the exam is 23.
The number of my friends on facebook is 120.

7. Time, Money, Distance, Measurement, Weight, Calculation + Singular Verb

Ex: Two hours is too long to wait for a movie ticket. / I need another ten minutes.
Five hundred dollars is too much to pay for a pair of jeans.
Three kilometers is too far to walk. / Thirty six inches is one yard.
8. Names of organizations, people, countries/ Titles of books, movies, + Singular verb
Ex: Jenkins is a famous researcher.
Casumina Tires is a famous tire manufacturer in Vietnam.
The United States / The Philippines / The Netherlands is an independent country.

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9. news, sales, some subjects, some diseases : Uncount Nouns
 News : tin tức

 Economics: môn kinh tế

Physics : môn vật lý
Ethics : môn đạo đức
Statistics : môn thống kê
+ Singular Verb
 Rabies: bệnh dại
measles: bệnh sởi
diabetes: bệnh tiểu đường

10. police / people / women/ men / children / public/ feet /fish … + Plural Verb

Ex: The police are looking for the criminal.

11. Not only + S1 but (also) + S2 + Verb

Neither + S1 nor + S2
Either + S1 or + S2

Ex: Not only the students but also the teacher needs Internet to do research.
Neither Janet nor her friends like volleyball.

12. The majority of / Some / Most / All / A lot of / Plenty of + Plural Noun + Plural Verb
The majority of / Some / Most / All / A lot of / Plenty of + Uncount Noun + Singular Verb
Neither of / Either of + plural Noun + Singular Verb

The majority of money is mine.

The majority of employees are present.

Some of my friends are living abroad.

Most of the equipment is brand new.

None of the money is mine.

None of my friends is /are from Tokyo.
Neither of the directors was present at the seminar.

13. Noun clauses / gerunds / To Inf as subjects : always take a singular Verb

What you told me was a great help.

Distributing the agendas is Adam’s job.
To take pictures in the galleries is strictly prohibited.

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 Practice

1. Taking pictures in the galleries ------------- strictly 7. A number of mistakes --------------- made by the
prohibited. entry-level employee.
A. has A. was
B. have B. were
C. is C. have
D. are D. has

2. Being a supervisor of many staff members -------- 8. Distributing the agendas ------------- Mr. Adam’s
------ many skills and abilities. job.
A. require A. are
B. requires B. is
C. to require C. have
D. requiring D. has

3. An increasing number of insurance companies --- 9. The benefits of exercising regularly while
--------- to use credit records to determine pregnant ------------ staying sedentary during
insurance premiums and coverage. pregnancy.
A. wants A. is surpassing
B. want B. surpassing
C. has wanted C. surpasses
D. wanting D. surpass

4. The decision regarding the merger of the two 10. Our website has a page that -------------
companies ------------- to the public yesterday. frequently asked questions by its users.
A. was announced A. answer
B. were announced B. answers
C. announced C. was answered
D. announcing D. answering

5. Having extensive experience in the field ----------- 11. Every manager --------------- to hand in the
--- the main reason he was appointed as the progress reports by this Friday.
general manager of the Slaken Convention center. A. is expecting
A. was B. is expected
B. were C. have expected
C. being D. are expected
D. are

6. Another six months ------------ needed for the 12. Please make calls to the customers on the list
project to be thoroughly completed. who------------- not visited our website since June.
A. has A. has
B. have B. have
C. is C. to have
D. are D. having

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13. Britz Motors ------------- expressed an interest in 19. The main reason why the new product failed to
expanding into the European market. appeal to customers ------------ not its price, but its
A. has quality.
B. have A. was
C. is B. were
D. are C. has
D. have

14. Economics -------------- the study of the 20. The office supplies to be used for the
management of the production, distribution, and presentation ------------- kept in the second cabinet.
consumption of goods and services. A. is
A. are B. are
B. have C. have
C. has D. has
D. is

15. The number of unemployed college graduates - 21. The ranking list of the world’s top 50
------------- increasing. universities ------------ in today’s newspaper.
A. is A. were
B. have B. was
C. has C. have
D. are D. has

16. Using employee performance evaluations, you 22. The regulations governing animal research ------
can identify employees within your company that -- --------- many provisions to safeguard animal
-----------more training. welfare.
A. needs A. contains
B. need B. contain
C. need to C. have been contained
D. needing D. is containing

17. Every staff member ------------ to be trained in 23. Thanks to the recent anti-smoking campaign,
security procedures to ensure the safety of the number of smokers in the country --------------.
customers' private information. A. has reduced
A. requirement B. reduce
B. is required C. to reduce
C. requires D. having reduced
D. requiring

18. Cooperating with teammates -------------- the 24. Both she and I ---------- employed in the Sales
most important factor of all. Department.
A. is A. are
B. are B. has
C. has C. have
D. been D. am

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25. The copying machine that ------------ bought a 31. No one -------------- allowed to enter the building
month ago did not work. without permission.
A. were A. are
B. was B. has
C. has C. have
D. had D. is

26. The side effects of the medicine ------------- 32. The merger between the two banks ----------- in
written on the side of the bottle. the interests of all.
A. is A. were
B. are B. was
C. have C. had
D. has D. are

27. The number of corrections made during the 33. Not only the painting method but also the
first stage -------------- the charges significantly. colors ----------- the interest of art critics.
A. has influenced A. has aroused
B. have influenced B. have aroused
C. are influencing C. arouses
D. influencing D. arousing

28. Success in business -------------- certain 34. A number of celebrities from all over the world
strategies that satisfy both the employer and the ----------- part in the International Film Festival.
employees. A. take
A. requires B. takes
B. require C. has taken
C. is required D. taking
D. requiring

29. James, as well as his two sons, -------------- well 35. Everyone on the board of directors -----------
known as a writer. with the planned merger.
A. are A. agreeing
B. have B. have agreed
C. has C. agree
D. is D. agrees

30. Both writing skills and speaking proficiency ----- 36. Either his parents or he ------------- to sign the
------- required to apply for the position. contract.
A. is A. has
B. are B. have
C. have C. must
D. has D. should

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 LESSON 6 – ADJECTIVES

1. FUNCTION: describes Nouns / Pronouns

2. POSITIONS:
 After a Linking Verb
 After an Object as a Complement
 Before a Noun
 After Indefinite Pronoun

A. LINKING VERBS + ADJ / NOUN

- be : thì, là, ở
- become = get = go = (run = fall = turn = grow = come): trở nên
- taste / smell / look / feel / sound : có vị/ có mùi/ trông có vẻ / cảm thấy / nghe có vẻ
- seem = appear = prove (+ to Inf): có vẻ, tỏ ra
- keep = stay = remain : giữ

Examples:
Their products and services are (extremely) reliable.
Our financial problems became (quite) manageable after a few months.
The problems have grown more serious.
The soup smells/ tastes great. / He looks (rather) tired. / That plan sounds interesting.
The newly-appointed marketing head appears (to be) efficient.
The sales figures have remained constant over the past three months.

 Vocabulary - Conferences

1-6. conference / convention / workshop / seminar / symposium / summit : hội nghị

7-10. attend = participate in = join in (v) 21 -23. attend to = wait on = take care of
11-12. attendee = participant (n) 24-27. attendant ; waiter / waitress (n) =server
13-14. attendance = participation (n) 28-29. register for sth (with s.o) = enroll in/on
15-16. pay attention to = take notice of 30-31. registration / enrollment (n)
17-18. participating ≠ attentive (adj) 32-35. location = site = venue (n) ; hold – held
19-20. take part in ; unattended (aaj)

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 LESSON 7 – ADJECTIVES
B. OBJECT + ADJ

find make consider leave keep hold + Object + ADJ /NOUN

cảm thấy làm cho xem ...như để giữ giữ

Examples:
Everyone found the report satisfactory.
Many young people nowadays find starting up a company fascinating.
Kim’s team made the proposal perfect.
How did you find that newly-released movie?
I consider it my duty to help the poor.
Leave the radio on. / Don’t leave the door open.
My boss holds us accountable for what we have done.

C. ADJECTIVE + NOUN

The order of ADJECTIVES before a Noun

In my nice big flat, 1. a/an/ the; his/her/your….; this /that/these/those

1 2 3 2. opinion 3. size 4. age
There’s an old round box, 5. shape 6. color 7. origin
1 4 5 8. material 9. purpose/function
For my green Swiss hat,
1 6 7
OSASCOMP
And my woolly walking socks.
1 8 9

We provide useful information on / about stock trading.

The company is experiencing big trouble in the international markets.

D. INDEFINITE PRONOUN + ADJECTIVE

someone anyone everyone no one Did you do anything special last weekend?
something anything everything nothing I want to do something different.
somebody anybody everybody nobody I’ll give it to someone special.
somewhere anywhere everywhere nowhere

 Vocabulary – Satisfactory / Pleasant

1-2. satisfy s.o = please s.o (v) 9-12. (un)satisfactory / (un)pleasant (a)
3-6. (dis)satisfied (with) = (dis)pleased (with) (a) 13. customer satisfaction survey
7-8. satisfying = pleasing (a) 14 -15. job satisfaction / It’s my pleasure.
21
3. ADJECTIVE SUFFIXES

-able considerable, non-refundable -ic specific, analytic, electric, majestic

-ive* impressive, respective -ical analytical, electrical, musical

-ful /less successful, respectful, countless -ous spacious, generous, tedious, fabulous

-al* accidental, intentional, legal -ant* important = significant, distant

-y* sunny, foggy, healthy, risky -ent* convenient, fluent, frequent

-ly friendly, costly, timely, orderly -ate* considerate, adequate, deliberate

LESSON 8 – ADJECTIVES

4. LEARN BY HEART
1 affordable : (giá) vừa phải durable/ sturdy : bền, chắc
2 attractive : hấp dẫn = appealing competent : tài giỏi = capable
3 available : có sẵn, rảnh desirable : đáng khao khát
4 competitive : có tính cạnh tranh competing : đang cạnh tranh với nhau
5 complex : phức tạp complicated : phức tạp =sophisticated
6 comprehensive : bao quát, toàn diện dedicated/devoted : nhiệt tình, tậm tâm
7 economic : thuộc nền kinh tế economical : tiết kiệm
8 efficient : hiệu quả effective : hiệu quả = productive
9 existing = current : hiện có outstanding : xuất sắc / chưa thanh toán
10 (in)accurate : (không) chính xác prompt : nhanh chóng, đúng lúc
11 exceptional : phi thường exclusive : dành riêng, độc quyền
12 (in)consistent : (không) nhất quán (in)sufficient : (không) đủ
13 intensive : cao độ, đòi hỏi cao extensive : rộng, nhiều = remarkable
14 intended (for) : dành cho intentional : cố ý
15 numerous : nhiều various / varied : đa dạng = varying
16 professional* : chuyên nghiệp confidential : bí mật = classified = secret
17 potential* tiềm năng= promising commercial* : thuộc về thương mại
18 reliant : dependent: phụ thuộc (un)reliable : (không) đáng tin cậy
19 variable : biến đổi, dao động valuable : có giá trị ≠ valued
20 vacant : trống elegant/ graceful/ courteous : lịch thiệp

22
5. COMPOUND ADJECTIVES:

1. Noun + PAST PARTICIPLE home-made, hand-made, man-made, tailor made, middle-aged,

family-owned, family-run, state-run, top-rated

2. Adverb + PAST PARTICIPLE recently appointed, specially designed, newly-released, newly-

appointed, newly built, newly-issued, well-established, well-built,
well-behaved, well-educated, well-rounded, well known, well
equipped, well dressed, widely recognized, highly recommended,
highly respected, fast-paced, reasonably priced
3. Adj + PAST PARTICIPLE / Noun-ed ready-made, narrow-minded, open-minded, absent-minded, old-
fashioned, strong-willed, short-haired
4. Noun + PRESENT PARTICIPLE award-winning, ship building, food processing , word processing,
time-saving, time-consuming, labor-saving, thought-provoking,
mouth-watering, rice-producing, eye-catching, attention-grabbing
5. Adjective + PRESENT PARTICIPLE good looking, easy going, easy listening, long lasting, fast-
changing, fast-moving
6. Adverb + PRESENT PARTICIPLE - naturally occurring (substances), hard-working (=diligent)

7. Noun + ADJECTIVE brand-new, user-friendly, lovesick, homesick, airsick , world-

famous, fat-free, sugar-free, duty-free
8. ADJECTIVE + Noun first class, last minute, five bedroom, 20 year old, three storey,
one thousand pound, long-distance
9. Noun + Noun part-time, north-west, water-proof

10. Miscellaneous one-of-a-kind, up-to-date, out of date; out of stock, out of

business, out of order, state-of-the-art, cutting-edge, free of
charge, environmentally friendly, second-to-none, on the market

Examples: a tailor made software / program; a recently appointed manager; food processing technology;
easy listening music; brand new shoes; last minute shopping; a three stor(e)y building; state-of-the-art
equipment

1. He is sometimes ______ in class.

A. noisy B. noise C. noisily D. quietly
2. These oranges taste ______.
A. sour B. sourly C. well D. badly
3. He _____ pale at the news.
A. made B. felt C. had D. turned
4. She ______ very happy.
A. appears B. sees C. looks at D. watches
5. Come on, Jane! Why are you always so ______?
A. slow B. slowly C. lately D. hurry up

23
 LESSON 9: ADVERBS
1. KINDS OF ADVERBS:

a. ADVERBS of MANNER (greatly, smartly, by air, on foot… )

b. ADVERBS of PLACE (here, there, everywhere, at home...)
c. ADVERBS of FREQUENCY (always, hardly ever, once a year....)
d. ADVERBS of TIME (yesterday, last night, now, then…)
e. ADVERBS of DEGREE (pretty, relatively, comparatively, a little, extremely, rather, almost..)
g. RELATIVE ADVERBS (when, where, why)

2. FUNCTIONS: An Adverb can modify

a. Action Verbs: -The team performed the task successfully.

-An annual report may incorrectly predict the future market.

b. Adjs or other Adverbs: - Mr. Kim is relatively productive compared to the other employees.
- The hotel is conveniently located downtown.
- Our sales division staff worked extremely hard.

c. a whole sentence - Obviously, he is talented.

- Unfortunately, we didn’t win the contract.
- Given his age, he's a remarkably fast runner.
- Considering the weather, we got here pretty quickly.

*** Never put an ADV before a noun / noun phrase.

3. ADVERBS OF MANNER: Adj + ly = ADV

Exception:
ADJECTIVE ADVERB Examples:
good well - Go straight ahead.
fast fast
hard hard - I arrived at the office early today.
early early -We meet each other on a yearly basis.
late late = We meet each other yearly.
yearly* yearly* - It is likely to rain tonight.
straight straight - Who will most likely speak first?
likely likely - He is a likely candidate.

24
4. SPECIAL ADVERBS:

1. in a + timely / friendly / orderly / professional …..way [manner / fashion]

They always ship goods in a timely way [manner/ fashion].

2.
on a first come, first served basis
on a daily / yearly/ regular/permanent[#temporary] / part-time basis

They visit their parents on a frequent basis. = They visit their parents frequently.

5. CONFUSABLE ADVERBS:
 late / lately
- The speakers arrived at the workshop late. (= after the expected time)
- Sales have increased lately. (= recently)
 hard /hardly
- He should work hard to finish the report on time. (= diligently / attentively)
- The manager hardly stays in his office. (almost never)
 high / highly
- His desk was piled high with papers. (far from ground)
- Prices are expected to rise even higher this year. (value/ amount)
- We offer a highly competitive salary. / It is highly unlikely that she'll be late. (= very)
*highly recommended/ highly skilled / highly paid
 near /nearly
Exams are coming near. (= a short time away in the future)
Attendance at the conference reached nearly 200 this year. (= almost)
 close / closely
Don’t sit too close to the TV. / I couldn't get close enough to see. (near; not far away)
I sat and watched everyone very closely. (= carefully).
The two events are closely connected. (near in relationship)

LESSON 10: ADVERBS

I. SO/SUCH; TOO…TO / ENOUGH

1. so + Adjective / Adverb + that = such + (a/an)+ Adjective + Noun + that

 so many / so much noun = such a lot of noun
2. such + (a/an)+ (Adjective) + Noun
3. such as /like
4. too + Adj / Adv (+ for s.o) + to INF 5. ADJ / ADV+ ENOUGH (+ for s.o) + to INF
6. ENOUGH + NOUN
25
1. The car is -----costly that I can’t afford it. = 2. It is ---- a costly car that I can’t afford it.
3. The car is -------- costly for me to buy. = 4. The car is not cheap --------- for me to buy.
5. She has ----many friends / ----- a lot of friends that she can’t remember all their names.
6. I don’t like to be in ----- a situation. / It takes a lot of time to create ------ a work of art.
7. A secretary needs some qualities -------------- organizational skills, project management skills.
8. I have been to ---------- cities as Paris, London.
9. I don’t have ------------ money to buy that car.

II.  Practice 1:
1. The dining room is _________and well 7. The lunch menu at the company cafeteria is
decorated. _________ popular.
A. spaced A. extreming
B. spacious B. extreme
C. spaciously C. extremed
D. space D. extremely
2. The construction project has been quite 8. The sales executive is extremely _________to
_________. see the item so popular on the market.
A. success A. happy
B. succeed B. happily
C. successful C. happier
D. successfully D. happiness

3. Competition is becoming _____fierce these days. 9. We offer legal consulting services _______ free of
A. increased charge.
B. increasing A. complete
C. increasingly B. completely
D. increase C. completed
D. completing
4. Job applications should be filled out _________ 10. We will offer _________ instructions on how to use
before submission. the machine.
A. completing A. specific
B. completed B. specifically
C. completely C. specify
D. completion D. specification
5. Cindy worked extremely _____to pass the exam. 11. Applicants should submit all _________
A. hard documents before March 15.
B. hardly A. necessary
C. hardens B. necessarily
D. harden C. necessity
D. necessitating
6. The speaker _________mispronounced the 12. The quality of their service has remained
name of the CEO. __________ consistent for many years of business.
A. accidentally A. remarkable
B. accidented B. remarkably
C. accident C. remarks
D. accidental D. remarked

26
13. ___________, Jenny got a job right after getting 19. The real estate agency is now available in highly
her diploma. ________properties in the city center.
A. Fortunate A. desirably
B. Fortunately B. desirable
C. Fortune C. desire
D. Unfortunately D. desiring

14. Since the current printers ________ 20. The upgraded inventory software was so
malfunction, we’ve decided to buy some newer _______ that Ms. Pinkerton decided to uninstall it.
models. A. complicated
A. frequent B. complication
B. frequently C. complicate
C. frequented D. complicatedly
D. frequency

15. The classified documents from Utica, Inc., are 21. If the tablet PC you ordered from our Web site
to be seen _________ by staff members working is _________, please notify our customer service
directly on the case. department immediately.
A. pretty A. incompetent
B. rarely B. neglectful
C. yet C. defective
D. only D. skeptical

16. Guests were impressed with the majestic 22. Early in her career, the singer performed live at
fountain in the _________ remodeled lobby of countless local venues and _________ appeared on
Empire Hotel. television.
A. frankly A. occasions
B. genetically B. occasional
C. mutually C. occasionally
D. recently D. occasion

17. Henderson Industrial made a _________ move 23. The synthetic flooring from Chic Furnishings is
by acquiring several small plants to increase its _________ more resistant to water damage and
market share. scratching.
A. strategy A. comparison
B. more strategically B. comparatively
C. strategically C. compares
D. strategic D. comparing

18. After replacing the ink cartridge, don’t forget to 24. Now that a test run has been completed, AZ
close the lid of the printer_________. Square Station can _________ open to the public.
A. securing A. recently
B. securely B. respectively
C. security C. eventually
D. secure D. greatly

27
 LESSON 11 – COMPARISONS
1. COMPARISON OF EQUALITY:
as + ADJ / ADV + as
not as/ not so + ADJ / ADV + as

*two times = twice/ half / double / nearly / almost / just + as + ADJ / ADV + as

He doesn’t drive as ------------- (carefully / careful / more carefully) as his friends.

My Dad earns twice ----------- (so / as / how / such) much as my Mom.
He sings --------------- (nearly / nearing / near / closely) as well as a singer.
# I am 3 years older than my sister but she is 4 cm taller than me.

Other forms: be similar to / be the same (noun) as / be different from / like

2. COMPARATIVE:
short Adj / Adv + ER + (THAN +…)
MORE + long Adj / Adv + (THAN + ...)

 Short Adv has one syllable (fast / close / late... Exception: early)
 Short Adj has one syllable or two syllables but ends in – Y (happy, lucky, busy, early…)

Ex: You are luckier (than me.) / Today I got up earlier (than usual.)

 Intensifiers:
much / a lot
far / way
considerably + Comparative
a little/ a bit
slightly

Ex: This leaflet is far / much more attractive than the previous one.
She studies a little harder than her sister.

MORE: even / any/ still can also be placed before Comparative

very / extremely are never used before Comparative

This year’s income is even lower than that of last year.

His health is not any better. / The profit is still lower than we anticipated.

 Less # fewer
Ex: I have less money but more friends than my Mom.
My Mom has more money but fewer friends than me.

28
  Special:
His two sons look the same age. Which one is the elder?
Of the two candidates, Alice is the more active.
Today I am happier than ever (before).
Oranges are less expensive than apples. Today is less cold than (it was) yesterday.

 DOUBLE COMPARATIVE :
A. Càng ngày càng:
The weather is hotter and hotter because of the global warming.
English is more and more interesting to me.
The business environment is getting more and more competitive.

B*. Càng………càng:
Ex: The more we learn, the more we forget.
The more he talked, the angrier I was.

*Other forms of Comparative: be superior to # be inferior to; more than doubled

3. SUPERLATIVE:
the / your /Lee’s …+ Short ADJ/ ADV + EST
the / your /the company’s … + most + Long ADJ/ ADV

Ex: By far she has been the most efficient employee in my company.
Of all five-star hotels in HCMC, Park Hyatt is the most expensive.
= Park Hyatt is the most expensive of all five-star hotels in HCMC.
We offer the highest quality of all suppliers.

 Special: This is the best possible offer / the lowest possible price.
Michael Jackson was the best ever dancer/ the best dancer ever.
He is the very best here. / He is the second most powerful in my company.

 Exceptions:

ADJ / ADV COMPARATIVE SUPERLATIVE

good / well better the best
bad (ly) worse the worst
many / much/ a lot of more the most
little less the least
far farther / further the farthest / furthest

My house is farther from here than yours. (farther: for measurable distances)
For further information, please dial this number. (further = more)
Until further notice, don’t take any action.
29
 Practice
1. She doesn't have __________experience as he 7. Let me show you a __________way to print out
does. that report.
A. as much A. more better
B. as many B. best
C. many C. better
D. too many D. the best

2. The survey indicated that teenage boys who 8. The acting medical superintendent will be
consume alcohol are __________to experience replaced by someone __________for the position.
stress during exam periods. A. qualified
A. like B. more qualified
B. likeness C. most qualified
C. liked D. more qualifications
D. more likely
3. The Department of Industrial Relations no longer 9. Patterson Manufacturing Inc. earned the
believes that __________reviews of employee pay __________ratings for customer service in this
and conditions are necessary. year's Greater Toronto Business Evaluation.
A. most regularly A. higher
B. more regular B. highest
C. regularly C. more highly
D. regular D. most highly

4. Why don't you buy a camera through the 10. A light and healthy lunch followed by some
Internet? The prices are __________than in a exercise will make workers __________more
camera shop. productive in the afternoon.
A. fewer A. complete
B. lower B. much
C. lowest C. ample
D. less D. greatly

5. For the _________news and views on all 11. The Springborg Hotel chain's attention to detail
important developments in the business world, and business-friendly pricing structure make our
make sure you tune in to "Financial Focus" at 8p.m. hotels __________to any others in the mid- priced
A. late hotel bracket.
B. later A. better
C. lately B. improved
D. latest C. superior
D. advanced
6. The changes made in the working conditions at
our company resulted in remarkable improvements 12. This year's employee satisfaction report should
in all aspects of our business and__________ more be __________more informative than they have
so in the morale of our employees. been in the past.
A. all A. very
B. any B. such
C. even C. much
D. though D. well
30
13. If they offered a __________price, we would 19. Of the many radio stations in the city, FM 109 is
consider buying their equipment. considered to play the __________listening music.
A. more reasonable A. easy
B. most reasonable B. easiest
C. best available C. more easily
D. more cheaper D. most easily

14. A plethora of study programs now available 20. The new telephone system is designed to allow
online has made it possible for working people to people to place the orders more quickly than ever
gain certificates or degrees far __________ than __________.
ever before. A. after
A. more easily B. since
B. easier C. before
C. easiest D. possibly
D. easily

15. Over the past three years, Milton Cosmetics 21. After the successful merger with a renowned
has increased its annual revenue to its international corporation, our stock price
__________level in two decades. __________ doubled over the course of a few days.
A. highest A. even more
B. widest B. more than
C. most expensive C. much more
D. most gradual D. ever

16. With the newly built manufacturing facility in 22. Pioneer Investment has been growing steadily
North Korea, the company will be able to produce and now is Globe Institute's __________
__________ as many units as before. competitor.
A. two A. strongly
B. double B. strength
C. twice C. stronger
D. second D. strongest

17. From what I understand, the overtime rate is 23. I am proud to announce that we are now the
much ___________ at Safeshop than at Supershop. country's __________producer of steel filaments.
A. more low A. most
B. low B. most big
C. cheap C. big
D. lower D. biggest

18. Due to the unusually cool summer this year, 24. Company profits reached $6 billion in
we've seen the __________sales of air conditioner September, the __________of the decade.
in a decade. A. least
A. bad B. deepest
B. lowest C. highest
C. terrible D. widest
D. fewest

31
25. Trade journals reveal that the _________ 28. Even the ___________ efficient worker makes
computers are popular for good reason. mistakes and has an off-day every now and again.
A. most late A. more
B. latest B. mostly
C. most latest C. most
D. most D. best

26. According to recent reports, the economic 29. The __________ request people make to the
situation is not ______serious as most analysts city government is the improvement of road
think. conditions during rush hours.
A. very A. frequently
B. that B. most frequent
C. too C. more frequent
D. as D. some frequent

27. Negotiations between management and the 30. The more familiar you become with your
union leaders broke off after the union rejects the classmates, the ___________comfortable you will
company's __________ offer. feel next time you give a speech to them.
A. late A. more
B. lately B. most
C. later C. better
D. latest D. best

VOCABULARY
1. According to Tuoi Tre: Theo báo Tuổi Trẻ 15. manufacturing facility: CSVC để sản xuất
2. advanced (adj) : tân tiến / cấp độ cao 16. merger (n) sự sáp nhật ; merge (v)
3. ample (adj) = plentiful : nhiều, dư 17. morale(n) : tinh thần làm việc, nhuệ khí
4. analyst (n) : nhà phân tích 18. negotiate(v) : thương lượng / đàm phán
negotiation(n) ; negotiator (n)
5. aspect (n) lãnh vực 19. print out (v) : in ra
6. consume (v): tiêu thụ / sử dụng 20. qualified (for) (adj): có năng lực - qualify (v)
 consumer (n) : người tiêu dùng - qualifications (n) : bằng cấp
 consumer goods: hàng tiêu dùng 21. profit (n) : lợi nhuận
 consumption (n) sự tiêu thụ 22. revenue (n) : doanh thu; tax revenue (n)
7. corporation(n) : tập đoàn 23. reasonable price : giá cả hợp lý
8. decade (n) = 10 years: thập kỷ 24. reject (v) = turn down: từ chối
9. detail (n) : chi tiết; in detail (adv): 1 cách chi tiết 25. regular (adj) đều đặn;
 detail(v): liệt kê chi tiết ; a detailed (adj) report regular customer ; regular opening hour
10. evaluate (v) : đánh giá; evaluation (n) 26. renowned = famous = reputable (adj)
11. every now and again = sometimes : thỉnh thoảng 27. replace (v) thay thế
- replacement (n) sự / người / vật thay thế
12. indicate (v): ám chỉ ; indication(n) 28. result in (v) = cause = lead to: gây ra
13. gain = achieve = accomplish = obtain: đạt được 29. reveal (v): tiết lộ ≠ conceal (v): che giấu
14. informative (adj): cung cấp nhiều thông tin 30. steady (adj) : đều đặn

32
 LESSON 12 – PRONOUNS
I. PERSONAL PRONOUNS

SUBJECT OBJECT POSSESSIVE POSSESSIVE REFLEXIVE

PRONOUN PRONOUN ADJECTIVE PRONOUN PRONOUN
I me my mine myself
he him his his himself
she her her hers herself
it it its X itself
they them their theirs themselves
we us our ours ourselves
you you your yours yourself /yourselves

REFLEXIVE PRONOUNS:
1. To emphasize Subjects:
The manager herself will take inventory today.
The manager will take inventory herself.

2. As Object when Subject and Object indicate the same person/ thing.
He loves himself.
I hate myself for loving you.
She looks at herself in the mirror.
New employees should familiarize themselves with the procedures in the company.
TGDĐ has shown / proved itself to be a successful retailer.

3. by + Reflexive pronouns = on one’s own = alone

She lives by herself. = She lives on her own. = She lives alone.

 IT (formal Subject / Object) versus TO INF (real Subject / Object)

I find it interesting to learn English.
We consider it impolite to chew gum in the classroom.
It takes me twenty minutes to walk to my school from my house.
It is necessary to stay competitive.
It is difficult for me to learn English by myself.

II. THERE as a formal Subject:

There is a convention in our company every 2 months. /There are 6 conventions in our company in a year.
There used to be a plant on this site. / There must/ should / will be a new guideline.

33
III. THIS / THAT / THESE / THOSE

a. Demonstrative Adjectives:
Singular Plural Ex: This pen writes well, but that one doesn’t.
this these These files contain important customer information.
that those Can you hand over those papers?

b. Pronoun Determiners: (ONLY that / those)

- The weather of Korea is colder than Japan. (incorrect)
 The weather of Korea is colder than the weather of Japan. (correct)
 The weather of Korea is colder than that of Japan. (correct)

- Current TV commercials look more attractive than last year. (incorrect)

 Current TV commercials look more attractive than TV commercials of last year. (correct)
 Current TV commercials look more attractive than those of last year. (correct)

c. those = the people / the things

- Those interested in our products may request information by phone.
- Those who cannot participate in the company seminar must talk to their manager.
- If your name is not among those which are listed here, contact me.

IV. ANOTHER / OTHER(S) / THE OTHER(S)

Adjectives Pronouns
Singular another employee Another (is)
the other employee The other (is)
Plural other employees Others (are)
the other employees The others (are)

1. one …another We hired one accountant two months ago and another last month.
2. one …the other I have two brothers. One is a lawyer, and the other is a consultant.
3. some / most …others We bought some desks from a retailer and others from a wholesaler.
4. each other Ben and I know each other very well.
one another Team members should help one another.
5. from one …to another Corona virus has spread from one country to another.

V. ONE
This pen is out of ink, so I need another one. / These books are as new as the ones [/those] on the shelf.
34
 Practice
1. Due to Mr. Walker's extensive background in 7. After Mr. Sanchez found a suitable hotel, he called
marketing, as well as -------- of his team, management his airline's baggage handling staff to have his luggage
promoted them to the customer service team. delivered to ------ upon its arrival.
A. that A. him
B. this B. himself
C. these C. he
D. those D. his
2. The technicians were able to work faster as ------------ 8. After much deliberation, Michael and Beth Davis quit
became familiar with the new machines. their jobs in order to start ---------- company.
A. themselves A. theirs
B. them B. them
C. their C. their own
D. they D. themselves

3. As an investment specialist, Ms. Akari will be 9. All researchers who intend to seek funding via grants
expecting ----------- to submit a client activity summary should read Grant Application Procedures Simplified
at the end of every month. and follow --------- carefully.
A. your A. it
B. yours B. itself
C. you C. them
D. yourself D. themselves

4. Throughout the coming season, we are going to 10. The heavy industry company completed the order on
attempt to make ------------ refrigerator the number- time even though -------- requirements were constantly
one-selling kitchen appliance in the country. changing.
A. we A. every
B. ours B. this
C. us C. each
D. our D. its

5. The accounting firm representatives have been 11. Due to -------- excellent location and long hours of
asked to provide us with ---------- dossiers regarding the operation, the Springfield Trust Bank is able to remain at
merger at this afternoon's conference. the head of the pack.
A. they A. them
B. their B. they
C. them C. its
D. themselves D. itself

6. The employees at the Shilla Hotel are renowned for 12. Although much market research has been undertaken,
their excellent treatment of guests and --------- detailed marketers remain unsure about consumers' willingness to
directions to city tourist attractions. do -------- food shopping online.
A. them A. ours
B. their B. theirs
C. they C. their
D. theirs D. ourselves

35
 13. The online movement of funds is the easiest way to 17. A prepaid transportation card is the most convenient
send money from one person to ------------. rail “ticket” for commuters although --------- methods are
A. one possible.
B. other A. other
C. one another B. others
D. another C. the other
D. another
14. The planning expert advised us that far-sighted 18. Premier Foods consistently shows ------------ to be a
preparations are necessary when ------- considers company able to provide food free of any chemical
expanding his or her business into the global market. contamination.
A. it A. himself
B. anyone B. ours
C. yourself C. itself
D. theirs D. theirs

15. In order for the staff job profiles to be completed, 19. In-house company emails allow all departments to
all staff members must fill out individual surveys by -----. stay up to date with ------------.
A. herself A. one another
B. itself B. the other
C. themselves C. another
D. himself D. other

16. Amanda Smith, the human resources coordinator, 20. When preparing fruits and vegetables, it is advisable
will contact each potential interviewee -------- in order not to move sharp implements toward --------.
to arrange an initial meeting. A. yourself
A. she B. your
B. her C. yours
C. hers D. your own
D. herself

VOCABULARY
1. accounting firm: công ty kế toán 18. initial (adj) : ban đầu; initiate (v) khởi xướng
2. advisable (adj) = better ( it is ~ to verb) - initiative (n) : sáng kiến
3. attempt to do sth: nỗ lực làm gì 19. invest (v) : đầu tư ; investment (n) ; investor (n)
4. be able to do sth: có thể làm gì 20. operate (v) hoạt động; operation (n)
5. baggage = luggage (uncount noun): hành lý 21. potential (adj) (n) tiềm năng
6. commuter (n) người đi đường xa; commute (v) 22. prepaid (adj) : trả trước
7. contamination (n) = pollution: sự ô nhiễm 23. promote s.o to + a position: thăng chức ai lên;
8. coordinate (v)  coordinator (n) : điều phối viên - promotion (n) sự thăng chức/ quảng cáo
9. deliver (v): giao hàng; delivery (n) 24. representative (n) : người đại diện
10. due to = because of = owing to (prep): (bởi) vì 25. require (v) ; requirement (n): yêu cầu
11. expand (v) = extend(v) ; expansion(n) 26. submit (v) + obj : nộp ; submission (n)
12. expect (v): mong đợi; expectation(n) 27. throughout (prep) : suốt (thời gian)/ khắp (nơi)
13. expert (n) chuyên gia ; expertise (n) chuyên môn 28. treatment (n) sự đối xử, điều trị; treat (v)
14. (un)familiar (adj) (with): quen thuộc với 29. undertake (v) = do
15. funding (n) = money = grant : tiền được tài trợ 30. via = by = through ( via the Internet): bằng, qua
16. fill out a form: điền vào mẫu đơn 31. be (un)willing to do sth: (không) sẵn lòng làm gì
17. in order (for sb) to do sth: để ai có thể làm gì 32. prepare (v): chuẩn bị ; preparation (n)

36
 LESSON 13 – NOUNS AND DETERMINERS

1. FUNCTIONS:

1. Subject of a verb: The renovation job was satisfactory.

2. Object of a verb or a preposition: They will start the renovation job next week.
The hospital is under construction.

3. Head word of an adjective, article or a possessive: His team works very cooperatively.

2. KINDS OF NOUNS and ARTICLES:

1. Countable nouns: 2. Uncountable nouns:

* can be in singular or plural forms * always in singular form

* a/ an / the / their/ her...+ singular countable * the / her / your / our …+ uncountable noun
* the / their / her… + plural countable noun Ex:
an information / informations (x)  the / your …
Ex: Applicant should have at least two years’ a knowledge / knowledges (x)  the / your …
experience. (x)
 An applicant / Applicants * Some common uncount nouns: equipment,
We ask customer to be careful with their bags. (x) furniture, traffic, progress, mail, advice, feedback,
 customers travel, work, luggage= baggage, accommodation,
staff, damage

3. DETERMINERS + NOUNS

a/an/each/every/another + singular noun

both/ (a) few/many /several / a variety of /a large number of + plural noun
(a) little / much / a great deal of /a large amount of/ a wealth of + uncountable noun
all / some /most/ plenty of / lots of/ a lot of / a vast quantity of + plural noun / uncountable noun

Ex: Each contestant was given three chances.

Both candidates were fully qualified for the position.
Several cases are under discussion.
A great deal of effort was spent on merging the two companies.

37
4. COMPOUND NOUNS
A. The first noun is in the singular form and functions as an ADJ, which does not take “-s form

advertising company , employment agency expiration date = expiry date

vacation policies , reimbursement procedures confirmation call / road closures
marketing strategy , planning director service desk = front desk
job fair = career fair , job opportunity/job openings membership fees, entrance fees
safety standards / dress code / building permit shipping charges =shipping fees
checking account = current account shipping company, medical supply company
bank teller, government/ town official/ loan officer unemployment benefits

B. In some rare exceptions, the first noun is made plural:

sales analysis phân tích kinh doanh customs declaration khai báo hải quan
sales representative đại diện bán hàng savings account tài khoản tiết kiệm
sales figures doanh số bán hàng benefits package gói phúc lợi

5. FORMATION OF NOUNS (SUFFIXES)

-tion application, production, attention -er* employer, trainer, interviewer

-sion division, decision, extension -ee* employee, trainee, attendee
-ment enrollment, investment, assignment -or* investor, mentor, negotiator
-ance attendance, importance, appliance -ant* assistant, attendant, applicant
-ence consequence, influence, competence -ent* recipient, resident, opponent
-ency fluency, frequency, efficiency -cian* musician, technician, physician
-al arrival, individual*, approval -ist* individualist, physicist, economist
-ism criticism, individualism -ure departure, procedure, closure
-ity ability, capacity, generosity -ship friendship, relationship, scholarship
-ety variety, society -ness kindness, happiness, carefulness
-sis basis, emphasis, analysis -hood neighborhood, childhood

6. CONFUSABLE NOUNS

critic : nhà phê bình professional : chuyên gia

alternative : vật thay thế renewal : việc làm mới lại
incentive : sự khích lệ rival : đối thủ = competitor
initiative : sáng kiến accountant : kế toán viên
representative : người đại diện infant : trẻ sơ sinh
component : linh kiện, thành phần inhabitant : cư dân
approval : việc duyệt / chấp thuận tenant : người thuê nhà
periodical : tập san replacement : sự/ người / vật thay thế

38
 Practice
1. _____ in the global market has increased. 9. Every _______ will receive a written response.
A. Compete A. apply
B. Competitor B. applicant
C. Competition C. applied
D. Competing D. applicable
2. Customer _____ is our top priority. 10. _______ will be completed by next month.
A. satisfy A. Constructive
B. satisfied B. Construct
C. satisfies C. Construction
D. satisfaction D. Constructed

3. _____ will be given to each trainee. 11. We have to maximize our ______.
A. Encouraging A. product
B. Encouragement B. production
C. Encourage C. produce
D. Encouraged D. productivity

4. The company reserves the ______ to revise the 12. Please turn off your cellular phone during the
contents. ______.
A. rightly A. performing
B. rightful B. perform
C. right C. performer
D. rights D. performance

5. ______ on the road is on schedule. 13. _____ can be ordered through Internet.
A. Constructor A. Production
B. Constructs B. Productivity
C. Construct C. To produce
D. Construction D. Products

6. We do not accept ______ for lost items. 14. Our bank will review your _____.
A. responsible A. applicant
B. responsibility B. appliance
C. response C. apply
D. responsive D. application
7. You have to present your _______. 15. They made many changes to the _____.
A. identification A. propose
B. identify B. proposal
C. identifiable C. proposing
D. identified D. proposed

8. Mr. Ram provides _____ of official documents. 16. The storm has caused ______ to the building.
A. translate A. to damage
B. translated B. damage
C. translation C. damages
D. translating D. damaging
39
17. Closer _______ is required to meet the safety 24. You need to get your supervisor’s _______ for
standards. the seminar.
A. supervision A. approval
B. supervise B. approve
C. supervised C. approved
D. supervisory D. approving

18. Certain _____ must be met to apply for a loan. 25. Companies should evaluate employees’ _______
A. conditioning A. performance
B. conditioned B. performed
C. to condition C. performing
D. conditions D. perform

19. The research and development _______ has 26. All members are looking forward to a fruitful
gradually increased. _______.
A. spend A. conclude
B. spending B. conclusive
C. spent C. concluded
D. spends D. conclusion

20. An important part of a manager’s job is 27. I learned this program through the _______ in
offering _______ to new employees. today’s newspaper.
A. encourage A. advertise
B. encouragement B. advertisement
C. encouraging C. advertised
D. encourages D. advertising

21. The new product will give _______ to our 28. You should seek _______ from your supervisor.
customers. A. advised
A. satisfaction B. advisable
B. satisfy C. advice
C. satisfied D. advise
D. satisfying
22. The special team will conduct an _______ on 29. _______ for the government contracts is usually
the reports. intense.
A. inspect A. Competitive
B. inspected B. Competition
C. inspecting C. Compete
D. inspection D. Competitively

23. You should receive official _______ for taking 30. You have to refuse the _______ of packages
a day off. from unknown senders.
A. approve A. deliverable
B. approved B. delivered
C. approving C. delivery
D. approval D. deliver

40
 LESSON 14 – MAIN VERBS
I. PASSIVE VOICE

1. Active Voice and Passive Voice :

Subject + Verb + Object

Subject + be + Verb3/ed + (Place)+(by + Object)+(Time)

ACTIVE VOICE PASSIVE VOICE

I do my assignments. My assignments are done (by me).
I am doing my assignments. My assignments are being done (by me).
I have done my assignments. My assignments have been done (by me).
I did my assignments. My assignments were done (by me).
I wasn’t doing my assignments. My assignments weren’t being done (by me).
I had done my assignments. My assignments had been done (by me).
I will / must / should / can’t do my My assignments will / must / should / can’t
assignments. be done (by me).
I will have done my assignments. My assignments will have been done (by me).

2. Raise # Rise
Prices have been ………………… over the last few months.
A. risen B. raised C. raising D. rose

3. As + V3
as scheduled as recommended as directed as arranged as discussed …..

4. Causative Passive Form

have I had my car fixed yesterday.

get
You should get your report finished a.s.a.p.
want
I want this check cashed.
need + sth + done (V3)
order He would like the seats reserved.
would like

41
5. Be + V3 + Preposition

1 be accustomed to : quen với

2 be associated with : liên quan tới
3 be compared to/ with : so với
4 be committed to : tận tâm với
5 be concerned with : liên quan tới
6 be concerned about : quan tâm tới
7 be dedicated / devoted to : dành riêng cho / cống hiến cho
8 be entitled to : có quyền / được
9 be experienced in : có kinh nghiệm trong / về
10 be filled/ crowded / packed / covered with : đông đúc với
11 be impressed with / by : bị ấn tượng bởi
12 be known for/ be known as : nổi tiếng về / như là
13 be limited to : bị hạn chế ở mức
14 be qualified for : đủ năng lực cho
15 be renowned for : nổi tiếng vì
16 be related to : liên quan tới
17 be surprised < amazed < astonished < shocked at / by: : ngạc nhiên  sốc vì

Phan Thiet is known as a resort city.

Phan Thiet is known for its beautiful beaches.
Phan Thiet is known to many foreigner travelers.



LESSON 15 - VERBALS
1. VERBS / PHRASES + VERB-ING

- suggest = propose/ recommend/ appreciate / consider / begin*/ start*

- enjoy/ love*/ like* =fancy/ feel like /dislike / hate / avoid / discuss / can’t help /
delay = postpone = put off/ quit / discontinue.

- advise / risk / go on(*) = continue* = keep(on) /go / practice / include / involve / get
used to = get accustomed to/ be used to = be accustomed to / look forward to/ (not)
mind/ have a good time # have a hard (/difficult) time / have (no) difficulty (in) / have
(no) trouble / have (no) problem /have experience / admit # deny / be worth / finish =
complete / be busy / when it comes to/ allow= permit # forbid / stop**

- prefer /spend time or money /waste time or money

42
More explanation for the above list:
*: Verb + V-ing / to Infinitive

**Verbs + V-ing + To-inf

remember việc đã làm việc cần làm, bổn phận, chưa làm
forget việc đã làm việc cần làm, bổn phận, chưa làm
stop ngừng việc đang làm để làm việc khác
try thử cố gắng
regret việc đã làm tiếc phải làm

- allow / permit / forbid /advise / recommend + V-ing

Object + to Verb
My Mom doesn’t allow _________ in the living room. (to smoke/ smoking)
I am not allowed __________by my Mom. (to smoke/ smoking)

2. S + VERB + TO INF
Ex: She failed to plan ahead. fail agree arrange
John agreed to pay a fine of $4,000. decide refuse plan
James refused to talk to her. deserve manage need…

3. S + VERB + OBJECT + BARE INF:

Let allow Examples:

Make force Don’t ………… me do what I don’t like.
Have + O + Verb = get + O + to Inf Our boss does not ……….us to smoke in the premises.
Help* help* I …………. her take care of my plants while I was away.
Help me (to) do my homework, please!

1. help s.o to do sth 5. help s.o with sth

2. help s.o do sth 6. help with sth
3. help to do sth 7. can't help + V-ing
4. help do sth 8. help oneself to + food / drink

4. S + V + O + Bare Infinitive / Gerund

I saw her entering the library.
I heard her sing at the rehearsal last night. - see, watch, notice, observe, look at
We’re listening to her explain the lesson. - smell / feel
- hear, overhear, listen to
5. S + Verb + Object + to INF

ask advise allow permit expect

cause enable encourage urge remind …
43
 LESSON 16 – VERBALS
1. VERBALS AT THE BEGINNING OF A SENTENCE:

1) V-ing as a Subject (always singular):

Leading a corporation is not an easy task.
Eating too much sugar is not good for your health.
I think giving him the permission is not a good idea at this time.

2) Reduced Time clause:

Standing on the balcony of a 20-storey building, I had a good city view. (When I stood)
Walking around the park, I felt relaxed. (When I walked/ While I was walking)

3) Reduced Clause of Reason (Active Form and Passive) :

Being tired, I went to bed early. (Because/ Since / As I was tired)
Not knowing his cell phone number, I had to call in his office. (Because I didn’t know)
Having finished all my assignments, I went to bed early.
Located at the corner of two major streets, that building is an ideal site for a mall.

4) Reduced Clause of Condition and Concession:

If given another chance, he will do it much better. (If he is given…)
Marketed cleverly, the game will be popular. (If it is marketed cleverly, …)
Living near the school, he is often late for class. (Although he lives near …)

5) To show purpose:
To place an order, please dial this number.
In order to / So as to understand him, I had to talk to him a lot.
(In order) for small businesses to operate well, there should be a special tax policy.

6) Command:
Learn from your mistakes!
Call the consultant and talk to him about your problem.
Don’t be shy / disappointed!

2. V-ED / V-ING as ADJECTIVES

confused : bị rối confusing : gây bối rối

annoyed : bực mình annoying : gây bực mình
proposed : được đề xuất losing ≠ lost (=missing) : thua ≠ bị mất
revised : được chỉnh sửa rising / increasing /… : đang tăng
renewed : được ký lại promising : đầy hứa hẹn
convinced : bị thuyết phục convincing : có sức thuyết phục
designated : được chỉ định remaining : còn lại
detailed : chi tiết leading : hàng đầu
written : bằng văn bản

44
3. V-ING AS PREPOSITIONS
Beginning next month, we won’t have to work overtime.
BEGINNING / STARTING Starting on July 25, the garage will be closed.
REGARDING / CONCERNING / INVOLVING Following the meeting, they went to a restaurant for lunch.
INCLUDING /EXCLUDING You'll need a variety of skills, including leadership and
FOLLOWING = AFTER negotiating.

4. REDUCED RELATIVE CLAUSE

Anyone wanting to attend the banquet should get a name tag.
Those working overtime will be paid 1.5 times their wage.
I have just bought a watch made in America.

Practice
1. In order to appeal to a younger crowd, the 4. __________that it is undesirable to treat our
consulting firm hired by the local café has production line workers like robots, we have
suggested __________ later in the evenings. introduced a policy a frequent job rotations.
A. to close A. Recognize
B. closed B. Recognized
C. were closed C. Recognizing
D. closing D. Having been recognized

2. The instruction manuals for the Motorola 500 5. The chief executive officer is
series mobile phones are no longer available particularly__________ that recent staff surveys
because the company does not retain such have shown a severe drop-off in employee
documents for ________ models. satisfaction.
A. temporary A. concern
B. partial B. concerns
C. conditional C. concerning
D. discontinued D. concerned

3. The job of __________the production process 6. __________application procedures have

has been given to a well-known engineering resulted in a drop in interest in our investment and
consultant. other financial services packages.
A. streamlines A. Complicating
B. streamlined B. Complicated
C. to streamline C. Complicates
D. streamlining D. Complicate

45
7. __________your order, please complete the 13. The Security Department has warned that any
following form, including your credit card details, __________use of the car park on weekends will
and click on the "submit" button. result in the vehicle being towed.
A. Place A. unauthorize
B. Placed B. unauthorizes
C. Placing C. unauthorizing
D. To place D. unauthorized

8. One of the things that a good manager should do 14. A new health report today warned of the
is to__________ the work in equal shares amongst __________tendency for newly qualified doctors
the team members. to refuse practices in the country.
A. divide A. worry
B. divided B. worried
C. divides C. worries
D. dividing D. worrying

9. The staff here at Compudesign are _________ to 15. Power failure __________with the overuse of
satisfying the needs of all of our computer system the heavy equipment will result in a reduction of
purchases. the total output of goods.
A. vowed A. accustomed
B. expected B. associated
C. honored C. coherent
D. committed D. distinct

10. The company has decided to discontinue its 16. The department's decision on whether or not
least successful product line in order to invest in an ________Davidson Advertising is dependent on the
area that is clearly more ___________. firm's ideas for product promotion.
A. to promise A. hire
B. promising B. hiring
C. promised C. to hire
D. promises D. will hire

11. ________the formal part of this evening's 17. The legal officer is currently rewriting
proceedings, you are all welcome to pass into the regulations ________the personal use of e-mail
dining hall for a relaxed buffet dinner. and the Internet during office hours.
A. Followed A. regard
B. Following B. regards
C. Follows C. regarding
D. Follow D. were regarded

12. The city council admits that ________of the 18. The new tax cuts are designed ________low-
new tunnel will seriously disrupt vehicular and income earners and those with young families.
pedestrian traffic over the next 9 months. A. benefits
A. constructed B. to benefit
B. constructing C. benefited
C. construction D. benefiting
D. to construct

46
19. Moving away from the city and renting an 25. When Sunlop Corporation moved its
apartment in the rural area does not always help headquarters to Chicago, the director had a state-
_________ one's living expenses. of-the-art security system ___________.
A. limit A. installing
B. limited B. install
C. limiting C. installed
D. limitation D. installs

20. Woolco's president has announced plant 26. Safety inspectors have brought to our attention
closures because of__________ sales of the the__________ condition of safety equipment,
manufacturing company. such as helmets, first-aid kits, and fire
A. declining extinguishers.
B. rejected A. decline
C. potential B. declined
D. increased C. declining
D. declinable

21. The special deal offered by our supplier will last 27. Only after __________ requests by the tenants
only for a __________ time. did the superintendent do something about the
A. limited broken intercoms in some of our apartments.
B. minor A. repeat
C. partial B. repeated
D. lower C. repeating
D. repetition

22. Ms. Yoon was involved in the preparation of a 28. All employees are expected __________the
common set of principles for _______ productivity. retirement party for Mr. Miguel, the outgoing head
A. achieve of sales.
B. achiever A. attending
C. achieving B. to be attended
D. achievement C. to attend
D. attend

23. We would like to thank all of our sponsors for 29. __________ favorably by several specialist
their generous donations, and we hope to have journals, our latest product should be well received
your __________support in the future. by our overseas distributors.
A. connected A. Having been reviewed
B. consecutive B. Been reviewed
C. continued C. Reviewing
D. ceaseless D. Reviewed
24. Once you have paid the appropriate student 30. We would like to advise all advertisers that
fees, you will be able to __________ the medical, copy__________ for inclusion in the next catalog
recreational, and other facilities. must be submitted before 5 p.m. on Friday.
A. access A. intended
B. accessed B. engaged
C. accessory C. concluded
D. accessible D. expressed

47
31. __________good evaluations from their 35. The five-step process will help you to avoid
immediate bosses should be the main objective of ___________ argumentative by lessening the
those who wish to be promoted this year. conflict and opening dialogue with the customer.
A. Attain A. become
B. Attained B. became
C. Attaining C. becoming
D. Attainable D. to become

32. The steps that need to be carried out include 36. I don't think I've ever had a more difficult time
__________ the problem and breaking it down into __________ here than I did during the events of
manageable segments. the past few days.
A. local A. to work
B. localize B. working
C. localizing C. at work
D. to localize D. worked

33. Let the size, terrain, and landscaping of a lawn 37. __________ your travel agent or Hertz to
__________ the type of mower you buy. determine the amount of all charges applicable to
A. determined your rental.
B. determine A. Call
C. determining B. To call
D. determination C. Calling
D. Called

34. This program is intended to __________ an IT 38. Those who suffer from their back pain should
security management framework to address check with a healthcare provider before _________
human-related IT security problems. an exercise program.
A. establishing A. beginning
B. establish B. begin
C. establishment C. to begin
D. established D. begins

Vocabulary:
1. access (v) sth ; get access to sth (n): tiếp cận 11. donate (v) tặng, biếu; donation (n);
- (in) accessible (adj) (to sth) - donor = sponsor (n) : nhà tài trợ
2. appeal to = attract (v) : thu hút; appealing (adj) 12. evaluate (v) đánh giá ; evaluation (n)
3. argue (v): tranh cãi ; argumentative (adj) 13. favorable (adj): thuận lợi ( ~ weather / review)
4. bring sth to s.o’s attention: làm ai chú ý cái gì 14. headquarters (n) : trụ sở chính
5. carry out (v) = do = perform : thực hiện 15. living expenses: chi phí sinh hoạt
6. conclude (v): kết luận / kết thúc; conclusion(n) 16. manual (n): sách hướng dẫn;
- manual (adj): done by hand ≠ electronic (adj)
7. consecutive (adj): liền kề ≠ continuous (adj) 17. objective (n) mục tiêu = target ;
continuous / continual / continuing / continued support - objective(adj) khách quan ≠ subjective: chủ quan
8. declining = falling = dropping (adj) : giảm 18. partial (adj): thiên vị, cục bộ ; impartial (adj)
9. determine (v) = decide ; determined (adj): quyết tâm 19. recreation (n): sự giải trí ; recreational (adj)
10. distinct (adj) khác biệt, dễ thấy 20. tendency (n): khuynh hướng ≠ trend: xu hướng
48
 LESSON 17 – RELATIVE CLAUSE
I. RELATIVE CLAUSE
1. Relative Pronouns:
SUBJECT OBJECT POSSESSIVE
People / Persons WHO THAT WHO(M) WHOSE
Things/ Animals WHICH T WHICH WHOSE

Ex: The girl ------------ you saw yesterday is my cousin.

Where is the file --------------I gave you this morning?
My director, ------------- career began 20 years ago, is going overseas for potential contracts.
The keynote speaker ------------ is going to present the new sales trends today is Dr. Lindsay.

A. that can’t be used after a comma (,) or a preposition.

Ex: Mr. Lee, ------------- is our mentor, is considerate.
My mother, ------------ you saw in the kitchen, is a good cook.
This laptop, ------------- I bought last week, runs very fast.
The girl at the corner, ----------- hair is brown, is a new member in our class.
The music to ---------- you are listening is romantic.
The issue about ------------ they are worried is finance insufficiency.

B. “, which” modifies the whole clause in front of it.

Daisy got married to David, which surprised everyone.
We sold a lot of products, which means (that) we are eligible for a bonus.
He is dishonest, which makes me dissatisfied.

C. Quantifier + of + whom/ which

I have three sisters. Two of them are doctors.
I have three sisters, two of whom are doctors.
Mick tried on some shoes, none of which fitted him.
We have installed 20 new computers, half of which are made in Japan.
I have a lot of books, some of …………………… are in English.

2. Relative Adverbs: WHEN , WHERE , WHY

 WHEN
I will never forget the date. I first saw you on that date.
I will never forget the date on which / when I first saw you.

 WHERE
The factory where she works has 3000 workers.
The factory (that)/ (which) she works in has 3000 workers.
The factory in which she works has 3000 workers.
49
 WHY
Tell me the reason why you were late.
Tell me the reason for which you were late.

3. Reducing a Relative Clause:

a. The woman (whom) we talked to at the conference has just sent me a copy of her presentation.

b. Mr. Lee, (who is) my mentor, has left for New York.
Everyone (who was) present at the meeting agreed to my proposal.

c. The specialist who presented the economic crisis at the seminar is from the USA.
 The specialist presenting the economic crisis at the seminar is from the USA.

d. If you have any question regarding the information (which was) used to make this decision, please contact
me.

e. She failed the exam, which made her frustrated.

 She failed the exam, making her frustrated.

f. I was the first candidate that was interviewed.

 I was the first candidate to be interviewed.

He is the last person who leaves the company every day.

 He is the last person to leave the company every day.

Practice

1. Most of the people --------------- were surveyed said that the preferred a smaller car.
A. what B. who C. whom D. which
2. The product -------------- you purchased has to be returned within seven days for a full refund.
A. whom B. whose C. which D. what
3. The customer ---------------name was on the waiting list has just left the restaurant.
A. who B. whose C. whom D. that
4. The event received coverage in a newspaper -------------- is widely distributed in the region.
A. whose B. whom C. who D. that
5. The secretary reports every meeting ------------- is arranged for the president.
A. who B. that C. whose D. whom

50
 LESSON 18 - NOUN CLAUSE

 Begins in three ways:

- that
- wh - word (when/ where / which / what / why / how / who / whom/ whose)
- if / whether

 POSITIONS :
1. As Subject :
What she said is incredible.
Whether they are going to sign that contract is still unknown.

2. As Object of the main verb:

Nobody could find what went wrong.
I can’t believe what she said.
I don’t think that she will come.
I wonder where she is living now.
Do you know when he arrives?

3. As Object of the preposition:

He is worried about what will happen to the company.
She doesn’t listen to what I told her.

4. As a modifier of an ADJ:
I am glad (that) you agree to our suggestion.
I am not sure whether the director will approve our proposal.

 WH- WORD + to INF as Object: (except why)

I don’t know what I should do. = I don’t know what to do.

Palm can’t decide whether she should go or stay home.
= Palm can’t decide whether to go or (else)(to) stay home.
Please tell me how I can get to the station. =Please tell me how to get to the station.
Jim told me where we could find it. = Jim told me where to find it.

 -EVER WORDS = ANY / NO MATTER:

Whoever wants to come is welcome. = Anyone who [No matter who] …

Do whatever you want on weekends! = Do no matter what [anything that] you…..
There are 4 good programs on TV at 8 pm. Watch whichever program you prefer!
You may leave whenever you wish. = You may leave at any time you wish.
However rich /No matter how rich you are, you shouldn’t be arrogant.
However you look at it, it's going to cost a lot.

51
Practice
1. Mr. Kim knows the location of the office ---------- issues parking permits.
A. who B. it C. themselves D. which
2. We are currently seeking an experienced sales manager ------------ has at least five years of experience.
A. he B. if C. who D. because
3. The number of foreign students ------------- want to learn Korean is gradually increasing.
A. which B. that C. for D. while
4. A new security door, ------------ can be operated by remote control, will be installed next month.
A. that B. it C. them D. which
5. So many people ----------- were surveyed indicated that they are planning to buy a new car.
A. they B. who C. which D. those
6. The hotel ------------ is under renovation is expected to reopen next month.
A. that B. such C. when D. until
7. The airport limousine service, ----------- has been running since January, has been favorably received by
travelers.
A. who B. what C. when D. which
8. The award was presented to Dr. Marson -----------led the research on global warming.
A. while B. who C. which D. whose

9. The community center runs community-based programs ------------- include a wide variety of classes and
services.
A. whose B. where C. that D. what

10. S&B Accessories began to sell cosmetics products in 2002, ------------ now account for more than 50
percent of its total sales.
A. what B. which C. if D. it

11. Due to your excellent performance, I will surely recommend your company to anyone ------- is planning
a move.
A. who B. which C. what D. when

12. The travel company introduced a new travel package ------------- includes round-trip airfare and
accommodation.
A. due to B. what C. since D. that

13. ---------------- convenient the courier service is, I don’t trust it.
A. Whatever B. However C. Whichever D. Whenever

14. ---------------- you send the package, just make sure it gets there before noon.
A. Wherever B. Where C. However D. Whenever

15. This is the spot ------------------ the terrible car accident happened.
A. when B. where C. why D. how

16. Mr. Simon, ---------------- is the head of the main office, is responsible for all administrative functions.
A. who B. he C. whose D. whom

52
 LESSONS 19 -21: CONJUNCTIONS

ADDITION TIME* REASON/ CONCESSION/ CONDITION*

RESULT / CONTRAST
PURPOSE
Liên , and , for , but ,or (else)
từ , so , yet
phối
hợp

-after because - although - if

-before = since - though - unless
Liên -when = as - even though - provided (that)
từ -while = now that - despite the fact that = providing (that)
phụ -as ----------------
- in spite of the fact that
= as long as
thuộc ------------------------
-since so….that = so long as
- whereas/ while
-until such …that - in case (that)
-as soon as ---------------- - in the event (that)
- once - so (that) - on (the) condition that
-by the time = in order that

Giới in addition to after -for -despite - in case of

từ apart from before -because of -in spite of - in the event of
aside from = by -as a result of - without
besides = prior to -on account of = if not for
= ahead of -owing to = but for
until -due to rather than
during - thanks to instead of
since except
within

Trạng . Moreover, . In the .Therefore, . As a matter of fact, . Otherwise*,

từ liên .Furthermore, meantime, .Thus, . In fact, * . Alternatively,
kết . In addition, .Consequently, . However,
. Additionally, . . As a consequence, . Nevertheless,
. Besides, Meanwhile, . As a result, . Nonetheless,
. Plus, . Hence, . Meanwhile,
. Also, . On the other
. As well, hand,

Trạng also , thereby + V-ing otherwise

từ too # either once , thus + V-ing

53
I. COORDINATING CONJUNCTIONS: and, or, nor, but, for, so, yet (FANBOYS)

S+V , Coordinating Conjunctions + S+V.

I was tired. I went to bed early.
 I was tired, ……… I went to bed early.
I was tired(,)………(I) went to bed early.
I was tired(,)………(I) couldn’t sleep.
I was tired, ..……… I couldn’t sleep.
I was tired(,) ……… I had played soccer all day.
I was tired, ..……… I could go picnicking with you.
I wasn’t fine, ……… was my friend.

 CONDITION:
Study harder, or (else) you can’t pass the exam.
Be on time, or we will leave without you.

 SO/ TOO; NEITHER / EITHER / (BUT) to show (DIS)AGREEMENT:

I like English and ……….does my friend.
I like English and my friends……………..., too.
I like English ……….my friend doesn’t.

John didn’t go to work yesterday and ……………………..… his wife.

John didn’t go to work yesterday and his wife……………, ……..… .
John didn’t go to work yesterday but his wife ……………… .

 PARALLELISM:
Adj and Adj
Adv or Adv
Noun but Noun
Verb-ing yet Verb-ing
prep prep
conj. conj.

Ex: Read the questions and answer them.

The clothes at that shop are inexpensive but / yet stylish.
I enjoy eating out and going shopping.
You need to work quickly and decisively.

 CORRELATIVE CONJUNCTIONS:
Inclusion: not only ….. but (also) …….; both …..and…..
Exclusion: either ……or…… ; neither..… nor…… ; whether…. or…….
Ex: It doesn’t matter to me whether it rains or snows.

54
More: not A but B: She is not a secretary but an assistant.
A but not B: They accepted the fine but not responsibility.
A, B, and C: I work with Sam, Henry, and Susan.
A, B as well as C: It benefits the producer, the supplier as well as the customers.

II. SUBORDINATING CONJUNCTIONS:

S+V Subordinating Conjunctions + S+V.

Subordinating Conjunctions S+V , S+V.

 As soon as he arrived, he began shouting at me.

 Now that school is over, let’s go swimming.

I’m not going to join the club because /, for I’m not sure of its purpose.
Because / For I’m not sure of its purpose, I’m not going to join the club.

 They cooperated so that / in order that they could reach a common goal.
They cooperated so as to/ in order to reach a common goal.

 Although or Despite? ………………I have failed the test twice, I will not give up!
We went on running ………….the fact that it rained.
Whereas John is good at history, Mary is good at math.
My car is fast while his car is slow.

 case, event or condition? Take this exit in the ……………(that) there is a fire.

 If only = I wish (for Future) : S + would / could + Verb

(for Present) : S + Past Subjunctive
(for Past) : S + Past Perfect

Note: wish to do sth = desire to do sth = would like to do sth very much

Ex: 1. I wish I -------------- go with you tomorrow. (could/can)

2. She wishes her mother -----------------here now. (were/ was/ is)
3. We wish we ------------------ English harder when we were at high school.
(had learned/ learnt/ would learn)
4. This course is designed for people who wish -------------- their computer skills. (to update /
updating / updated/ to updating)

55
  CONDITIONAL SENTENCES:

TYPES IF CLAUSE MAIN CLAUSE

1. Possible in Present/ Future Simple present - Simple future
* should - S+ can/ may / should +V
- COMMAND
2. Unreal in Present / Future PAST SUBJUNCTIVE S+ would / could/ might + Verb
3. Unreal in the Past Past perfect S+ would / could/ might + have + V3
4. Mixed Past perfect S+ would / could / might + Verb + now
If I were you, I wouldn’t do that.
If you had listened to me in the first place, you wouldn’t get into trouble now.

Reduced If Clause:
1. If you should have any question, feel free to ask.
Should you have any question, feel free to ask.
2. If you had attended the orientation, you wouldn’t have made that mistake.
 Had you attended the orientation, you wouldn’t have made that mistake.
3. If you hadn’t helped, we couldn’t have fulfilled the requirement.
 Without your help, we couldn’t have fulfilled the requirement.

III. PREPOSITIONS: Preposition + V-ing / Noun

In addition to the news, television stations also broadcast other interesting programs.
Despite the bad weather, they still went on vacation.

IV. TRANSITIONAL WORDS: Sentence 1. Transition, Sentence 2

Paragraph 1. Transition, Paragraph 2

I was sick. However, my doctor said it was not worrying.

I was sick; however, my doctor said it was not worrying.
I was sick. My doctor however said it was not worrying.
I think Susan is a good student. In fact, she is quite slow. (In fact = However / Actually,)
Susan is a good student. In fact, she always gets good grades for the tests. (Actually, /Indeed,)

V. PRESENT SUBJUNCTIVE:

- require/ demand/ ask / request;

- insist/ suggest /propose ;
- recommend / advise / urge / order + that+ S + (should) + Bare Verb
- important/ significant / crucial / vital / critical / substantial;
- essential /urgent / necessary / imperative / mandatory

Ex: The manager insisted that the employees be on time.

It is essential that everyone observe the guidelines.
They ordered that the shipment be sent at once.
56
PRACTICE:
Choose the appropriate word / phrase to fill in the blanks.

1. I will contact you ………………. I finish reading the document package. (as soon as / until)
2. It rained really hard; ……………….., we couldn’t go out. (so / therefore)
3. Go to bed now, ……………. you will get very tired tomorrow. (or/ otherwise)
4. He promised to come ………………..he didn’t. (but / however)
5. Take some sandwiches ……………… you get hungry on the train. (in case / in case of)
6. She was ill. ……………………, she couldn’t go to work. (As a result / As a result of)
7. I ……………..like talking to foreigners in English. (too / also)
8. He has a second job …………………his full time job at a school. (in addition to / in addition)
9. The secretary quit the job …………………..the poor working conditions. (due to / because)
10. He was asked to attend the orientation …………………. he has worked there for several months.
(because / even though)

11. Mr. Bright arrived at the conference center on time -------------- his flight was almost 30 minutes late.
(because /even though )

12. This copier will bring you reliable and quality service ------------ maintenance checks are carried out
periodically.
A. despite B. in case C. as long as D. unless

13. Employees are reminded to turn off their computer equipment -----------leaving the office.
A. before B. until C. because D. so

14. We have rescheduled the meeting-----------that the delegates who will arrive tomorrow can attend.
A. so B. provided C. over D. since

15. We had to hire more than 30 sales personnel last month ------------- we have noticed a strong demand
for our new products.
A. that B. if C. as D. which

16. It is ................that everyone get to work in a timely manner.

A. imperative B. impressive C. brilliant D. professional

17. The government ordered that the experimental drug ........................... to the laboratory for further
study.
A. send B. sent C. sending D. be sent
18. It is necessary that all new employees ---------------copies of their IDs or driver’s licenses.
A. submit B. submitting C. to submit D. submits

57
 LESSON 22 – PREPOSITIONS
I. Preposition of PLACE:

IN (trong không gian) ON (trên bề mặt) AT ( tại một địa điểm)

a woman in the kitchen a dish on the table eat / sit at the table
a key in the door a notice on the door a man at the door
a table in the garden sit on the grass wait at the gate
live in New York a basket on the floor at the cinema / theatre
stay in Room 201
a car in the street a building on Second Street at 57 Second Street
a car on the road/highway
arrive in the USA arrive at the station/ airport

II. PREPOSITION of TIME:

1. IN ON AT
in April / 1990 th
on 15 April, 1990 at 3:00 o’clock
in (the) spring / summer… on Monday / Tuesday at lunch time / bedtime
in the 20th century at noon / at midday / midnight
in the morning / afternoon … on Friday morning at the moment / at present
in time on time at time / at times / at a time
at no time / at all times
at the latest

2. in/on/at this, these, next, last, tomorrow, yesterday, every + time expression

Ex: I received the letter last Tuesday. (on last Tuesday)

We have been really busy this week. (in this week)
But : at this time

3. Confusing Prepositions:

by (completion) You must finish the financial statement by Monday.

until (continuation) Fred will be away until Monday./ Fred won’t be back until Monday.

by + (when) The report must be submitted by 5:00.

within + (how long) The report must be completed within two hours.

among + 3 or more I am sitting among my classmates.

between + 2 I am sitting between Lan and Kim.

through You can only achieve success through hard work.

throughout I will pay you throughout the year. / It is used throughout the country.

58
III. EXPRESSIONS with IN / ON / AT

IN ON AT
in the book / magazine / newspaper on the page / TV/ the radio at the top / bottom of
in a line / a row on the Internet / the phone at home / at work / at school
in person on the screen/ map at the cost/ expense/ rate of
in advance on the market at your earliest convenience
in (high) demand ≠ on demand on sale # for sale at least # at most
in detail / in agreement on schedule # behind ~ at last # at first
in progress on vacation / business
in the 2nd floor office on the 2nd floor
on top of = on
on / upon request

IV. OTHER IMPORTANT PREPOSITIONS:

a. by + V-ing
b. within # beyond ( work within guidelines / live within your income / this year and beyond; beyond
my reach
c. as to = about ; as of = from … on

V. VERB + PREPOSITION:

apply for sth: xin / apply to s.o / an organization: áp dụng cho /xin vào
compensate for = make up for: bù đắp cho
comply with = conform to / with = adhere to = abide by: tuân thủ
look into = investigate : điều tra, tìm hiểu
look over / go over = examine : kiểm tra kỹ
go through: undergo / experience: trải qua

VI. VERBS + OBJECTS + PREOPSITION:

accuse A of B : tố cáo ai
advise / congratulate s.o on sth : khuyên / chúc mừng ai về
prevent / prohibit A from V-ing / N : ngăn chặn / cấm cản A làm gì
protect A from / against B : bảo vệ ai/ cái gì khỏi bị
remind A of /about B : nhắc cho ai nhớ về

VII. PHRASAL VERBS:

bring in $: đem lại (tiền) take over : nhận trách nhiệm/ vị trí/ tiếp quản
bring s.o in to do sth: thuê / mời ai làm take on : đảm nhận làm 1 việc ( = assume)
put up with : chịu đựng take up : bắt đầu 1 thú vui (take up tennis )
turn down : từ chối = reject take after : giống tính cách; = look like /resemble
turn out: hóa ra take off : cởi , cất cánh, rời công sở

59
 IX. PREPOSITION + NOUN + PREPOSITION:

in/ on behalf of : đại diện cho by means of : bằng cách= by

in celebration of : để ăn mừng in reference to : about / refer to
in charge of : chịu trách nhiệm in response to : để trả lời cho
in excess of : vượt quá/hơn in compliance with : tuân thủ theo
in favor of : thích …hơn in comparison with / to : so với
in honor of : để tôn vinh in cooperation with : hợp tác với
in need of : cần in conjunction with : liên kết với
in terms of : khi nói đến in combination with : liên kết với
in advance of : trước

IX. VERB+ NOUN but NOUN + Preposition + NOUN

to approach the building the approach to the building : tiến tới
to visit an acquaintance the visit to an acquaintance : thăm người quen
to cause the fire the cause of the fire : gây ra / nguyên nhân
to lack equipment the lack of equipment : (sự) thiếu hụt
to damage the car the damage to the car : làm hỏng / thiệt hại
to access the information the access to the information : tiếp cận
to contact the owner the contact with the owner : (mối) liên hệ
to discuss the incident the discussion on / about the incident : (cuộc) thảo luận
to request their help the request for their help : yêu cầu
to solve the problem the solution to the problem : giải quyết / giải pháp
to answer the question no answer to the question : (câu) trả lời

1. Passengers should have their boarding passes one hour -------- departure.
A. prior to B. forward C. ahead D. in advance

2. The housing project must be completed ---------- next Friday.

A. by B. until C. on D. in

3. Each manager is responsible ------------his department.

A. by B. to C. for D. on

4. The economy grew by16% --------------the last fiscal year.

A. from B. to C. on D. over

5. The export trade was not affected----------- the regulation.

A. with B. on C. over D. by

6. There are many opportunities -------unskilled workers to learn new trades.

A. but B. for C. from D. that
60
 LESSONS 23 - CONFUSABLE VOCABULARY
VERBS
1. accept [Link] He didn’t accept our offer.
agree with /on / to sth He didn’t agree to our suggestion.
affect (v)sth /so Your opinion will not affect my decision.
2.
effect (n) Does television have an effect on children’s behaviour?
announce sth [/that]
They haven't formally announced their engagement yet.
3. notify [inform/ advise]
They notified the hotel of their delay.
s.o of sth / s.o that
contribute A to B Would you like to contribute to our collection?
4. attribute A to B She attributes her success to hard work and a little luck.
distribute sth to sw Could you distribute these packages to our factory today?
deal with sth We must deal with the problem as soon as possible.
5.
resolve / sovle sth The problem must be resolved shortly.
ensure sth/ that We ensure high quality.
6.
assure s.o that /of sth We assure our customers of high quality.

explain sth to so Can you explain how the email system works?
7.
account for He was unable to account for the error.
expand (v) They expanded their retail operations during the 1980s.
8. extend (v) We have plans to extend our house (= to make it bigger).
- extend a visa / extend a contract / extend opening hours, etc.
experience (v/n) We need an applicant with a lot of experience in IT.
9.
experiment (v/n) They have conducted hundreds of experiments.
give/grant/ offer s.o sth
Schools give / award students scholarships.
10. provide s.o with sth
We prodive customers with distinguished service.
provide sth to/for so
hand in / submit/ turn in Hand in your test paper, please.
11.
hand out (v) They stood on the street corner handing out leaflets.

offer to do sth They offered to pay a high salary.

12.
suggest + V-ing She suggested going to the beach.
Within two weeks of arrival, all foreigners had to register with
register for /with
13. the local police.
enroll for /in / on /at
I enrolled for/in/on the modern art course.
remain +Adj The sales figures have remained unchanged.
14.
retain / maintain +Noun We always find ways to maintain productivity.
spend A on B The CEO spent a lot of time on planning.
15.
invest A in B The company invests a lot of money in the facilities.
61
 NOUN &ADJ

1. allocation (n) Allocation of the grants was handled by a charity that provides support
for disabled children.
relocation (n) We offer relocation assistance and on-the-job training.
2. complex (a) The machinery is complex.
complex (n) She works in an industrial complex.
3. compatible (a) This software may not be compatible with older operating system.
commensurate (a) The number of new recruits will be commensurate with the number of
vacancies at the company.
4. considerable (a) There have been considerable changes in our policies.
considerate (a) She is always polite and considerate towards her employees.
5. defect (n) = fault = flaw = error ; defective = faulty = flawed = shoddy (a)
detect (v) = find = discover = reveal = disclose ; detective (n)
6. eligible + for sth Only those over 70 are eligible for the special payment.
entitled +to sth You will be entitled to your pension when you reach 65.
You are eligible / entitled to get a three –week vacation.
7. estimate (v) The damage is estimated at USD 2 million.
estimate (n) Send us the written estimate at your earliest convenience.
8. outstanding (a) outstanding researchers / outstanding bills
distinguished (a) He has a distinguished career.
9. permit (v)(n) You need a work permit before you can work overseas.
permission (n) Could I have your permission to leave work early on Friday?
10. proceed (v)
Please proceed to gate 3; The merger is proceeding according to
schedule and should be complete by July.
proceeds (n)
The proceeds of today's festival will go to several local charities.
11. process (n)(v) I'm afraid getting things changed will be a slow process.
processing(n) The computer error delayed the processing of the new orders.
12. produce (n)(v) The shop sells only fresh local produce.
product (n) We are going to launch our products next month.
13. project (v) Government spending is projected to rise by three percent next year.
project (n) He's doing a class project on pollution.

14. redundant (a) To keep the company alive, half the workforce is being made redundant.
abundant (a) Cheap consumer goods are abundant in this part of the world.
15. regardless of
We all need health insurance regardless of the cost.
(prep)
There are many problems regarding staying in hospital.
regarding (prep)

62
63
 PART 1 – PICTURE DESCRIPTION

Ask yourself: TRICKS

1. Similar-sounding words
WHO? job bike –hike lamp - ramp mail-rail
appearance coach- couch low - row selling-sailing
action lake – rake lock - rock talk-take
location walk-work

WHAT? name 2. Prepositions:

preposition on the - under ; behind – beside;
in front of – in the middle of ; on – from
on sale - for sale

*3. Passive voice of Present Continuous Tense

WHERE? scenery
architecture 4. Completion:
entire(ly); complete(ly); the whole; all

5. Status :
occupied ≠unoccupied ; clear sky ≠ overcast
messy ≠ tidy/ neat ; deserted ≠ busy

I. LOOK, WATCH

People are looking toward the mountain.

. look He is looking at items in a display case.
They are looking through a microscope.

. watch A man is watching the child draw a picture.

People are watching a music concert.
A man is viewing the beach.
. view
They are viewing some slides.
. gaze at
A man is gazing at the scenery.

. check The woman is checking some information.

She is checking her reflection in the mirror.
. inspect
She is inspecting an item for sale.

. examine He is examining an X-ray image.

She is examining a patient.
. glance at
Both of them are glancing at the screen.
. review They are reviewing some documents.
. stare at The woman is staring at the window display.

64
 LESSON I. IN A COMPANY

. VOCABULARY:
1. copier máy photocopy
2. make a phone call gọi điện thoại
3. unoccupied desk bàn trống
4. workstation cụm bàn làm việc
5. do the paperwork làm công việc văn phòng
6. distribute the papers phân phát báo
7. file cabinet tủ hồ sơ
8. enter the office vào văn phòng
9. drawing table bàn có ngăn kéo
10. hang up the phone gác điện thoại / gác máy
11. hand the paper trao giấy tờ
12. phone someone gọi điện thoại cho ai
13. view some documents xem tài liệu
14. look into the drawer nhìn vào ngăn kéo
15. read through pages đọc qua các trang giấy
16. read from the screen đọc từ màn hình vi tính
17. address (v) diễn thuyết / nói với ai
18. office supplies văn phòng phẩm
19. face the screen directly đối diện với màn hình
20. talk in a discussion phát biểu trong 1 cuộc thảo luận
21. reach into the cabinet với tay vào tủ hồ sơ
22. attend the conference tham dự hội nghị
23. check information kiểm tra thông tin
24. deliver the speech đọc diễn văn
25. turn the newspaper lật tờ báo
26. fix the fax machine sửa máy fax
27. type on the keyboard đánh máy trên bàn phím
28. share the office space làm trong cùng văn phòng
29. conduct a conversation nói chuyện
30. organize the paper sắp xếp giấy tờ

65
. LISTENING

1. COMPUTERS POSSIBLE ANSWERS: Learn by heart!

-The monitor is turned on. -using the computer

-People are working on computers. -typing on the keyboard
-They are sitting at the table. -typing a document
-They are staring at the screens. -being seated at the computer
-looking at the monitor
-The monitor is blank.

2. MEETINGS/ SPEECHES POSSIBLE ANSWERS: Learn by heart!

-The man is dressed formally. -be gathered for a meeting

-He is presenting something. -standing at the podium
-He is standing at the podium. -facing the front of the room
-He is addressing the audience. -speaking into the microphone
-using the overhead projector
-addressing his colleagues
-Some of the seats are unoccupied.

3. DOCUMENTS / PHOTOCOPY POSSIBLE ANSWERS: Learn by heart!

-She is using the copier. -examining a document

-The lid of the copier has been closed. -standing by the copier
-There is a cabinet above the -handing some paper
photocopier. -looking through the documents
-She is making copies in the room. -making some copies
-doing some paperwork
-The lid of the copier is open.

4. TELEPHONES POSSIBLE ANSWERS: Learn by heart!

-talking on the phone
-The telephones look similar. -lined up at the phone booth
-The phones are not in use. -using the telephone
-There are big numbers on each -conducting a phone conversation
phone. -holding the receiver
-The phones are placed next to each -None of the phones are being used.
other.

66
. MORE PRACTICE:
1.
headset: tai nghe có microphone
look in the same direction: nhìn về cùng hướng

A. People are ________________________.

B. Some people are ___________________.
C. People are________________________.
D. People are________________________.
E. People are_________________________.

2.
a pile of : 1 đống cái gì
pile (v) quăng thành đống
tear (up) : xé
fold (up): gấp, xếp

A. There is ________________on the table.

B. Both people are ____________________.
C. She is _______________the paper.
D. People are standing _________________.
E. The man is _________________________.

3.
arrange flowers: cắm hoa
gesture (v) (n) (làm) cử chỉ điệu bộ

A. There are some flowers ________________.

B. The men are ______________________.
C. ___________are standing behind the podium.
D. The men are ______________________.
E. One of the men is___________________.

67
4.
have s.o’s legs /arms crossed:
bắt chéo chân/ khoanh tay
put on ≠ wear
bench: ghế dài

A. The man ____________________.

B. The man is ___________his sunglasses.
C. The bag has been placed _______________.
D. He is _______________ at the beach.
E. There is _____________________.

5.
ceiling : trần nhà
hang: treo

A. _____________at the moment.

B. The lights are __________________.
C. The chairs are ____________________.
D. Some seats are set ________________.
E. Attendees are ____________________.

6. be involved in sth: tham gia vào

take off ≠ put on

A. All the men are ____________________.

B. They are __________________________.
C. They’ve just _______________________.
D. They are __________________________.
E. They are __________________________.

68
 LESSON 2. ON WEEKENDS
. VOCABULARY

1. pull out of the water kéo ra khỏi nước

2. be piled up được chất đống
3. porch hiên nhà
4. doorway lối đi tới cửa
5. be placed được đặt
6. be on display on the rack được trưng bày trên giá
7. take a food order ghi tên các món ăn khách gọi
8. serve food phục vụ thức ăn
9. be loaded with cargo được chất đầy hàng
10. in front of phía trước
11. near gần
12. wallpaper giấy dán tường
13. kitchen utensils vật dụng nhà bếp
14. look into the store nhìn vào cửa hàng
15. decide what to eat quyết định ăn cái gì
16. an outdoor shop cửa hàng ngoài trời
17. try on a pair of shoes thử một đôi giày
18. tie up a boat cột chiếc thuyền
19. pay for the products trả tiền (cho món hàng)
20. on both sides ở cả hai phía
21. lead up to dẫn lên tới
22. be stocked with items được chất đầy hàng hóa
23. headboard miếng tựa đầu ( trên giường / ghế)
24. be sorted into boxes được phân chia vào từng hộp
25. centerpiece vật trang trí giữa bàn ăn
26. be displayed for sales được bày ra để bán
27. browse the shelves nhìn lướt qua các kệ hàng để tìm hàng muốn mua
28. do grocery shopping mua sắm đồ tạp hóa
29. be laid out được bày ra
30. chop vegetables xắt rau củ

69
 LISTENING
1. SHOPPING POSSIBLE ANSWERS Learn by heart!

-The items are on display. - be on display

- None of the chairs are occupied. - be placed on the shelves
- The shelves have been stocked with items. - browsing in the store
- The products are displayed for sale. - examining some goods
- purchasing the goods
- be stacked on the floor
- be displayed

2. ROOM POSSIBLE ANSWERS Learn by heart!

-There are lamps on both ends of the sofa. - The bed has been made.
- The painting is hanging on the wall. - be covered with tiles
- Cushions have been placed on the sofa. - be hung above the couch
- The couch has been placed along the wall. - be made of bricks
-The food is cooking on the stove.
- There are plants in front of the
windows.
- There is a balcony at each
window.

3. RESTAURANT POSSIBLE ANSWERS Learn by heart!

-Customers are having their meals. - taking a food order

-There is a table cloth on each table. - studying the menu
- Some of the chairs are not in use. - be served to the table
- One of the men is wearing a long-sleeved shirt. - pouring water into the cup
- having their meals
- be busy with customers
-be set for a meal

4. LAKESIDE POSSIBLE ANSWERS Learn by heart!

- The boats are docked at the lake. -floating in the water

- Some ducks are swimming in the water. -standing on the deck of the boat
- The water is very calm. - rowing a boat /canoe
- The ground is partially shaded by the trees. - be docked at the harbor
- strolling along the beach
- overlooking the water

70
MORE PRACTICE
1.

frame: khung, sườn

firewood: củi
fireplace: lò sưởi
rug : thảm trải sàn ≠ carpet / doormat
be filled with = be full of

A. The picture is _________________.

B. There is some _________________.
C. The painting has been hung _______________.
D. There is _____________________.
E. The shelves are ___________________.

2.
be on sale: đang giảm giá
various : đa dạng
stock: chất lên kệ
identical: giống nhau như đúc

A. The shelves ___________________.

B. The items _____________________.
C. The clerk is ______________ with products.
D. There _______________ in the store.
E. All the bottles ___________________.

3.
tie : cột
pier: cầu cảng = dock
pound (v) vỗ, đập, shore : bờ

A. The boat is ________________.

B. The boat is ________________________.
C. The waves are _______________________.
D. _________________ in the lake.
E. The boat is _____________________.

71
4.
Lean / prop: tựa /dựa vào
railing: tay vịn, hàng rào chắn
descend: = go down ≠ ascend = go up
staircase: cầu thang; steps: bậc thềm

A. People are __________________ the stairs.

B. The woman is ______________________.
C. The woman is ______________________.
D. The woman is ______________________.
E. The staircase is _____________ the next level.

5.
weigh (v): cân
scale (n) : cái cân
turn (n) : lượt
vest (n) : áo gi-lê
sort (v): phân loại

A. The man is ______________________.

B. The man is ______________________.
C. The man is ______________________.
D. Vegetables are ___________________.
E. The man is ______________________.

6.

pour: rót, đổ
be seated = be sitting
try on: thử

A. Water is __________________.
B. People are _______________________.
C. People are _______________________.
D. People are _______________________.
E. People are _______________________.

72
 LESSON 3. IN THE STREET
. VOCABULARY
1. walk down the street đi dọc theo con đường
2. operate heavy machinery vận hành máy móc loại nặng
3. driveway đường lái xe vào nhà (cho ô tô)
4. inspect the car kiểm tra xe
5. motorist người lái xe ô tô
6. pull in to vào nhà ga (cho xe lửa) / tấp vào lề
7. resurface the road làm lại mặt đường
8. wait at the taxi stand chờ ở bến đỗ taxi
9. repair the lamppost sửa cột đèn
10. be under construction đang được xây dựng
11. push the wheelbarrow đẩy xe cút kít
12. change a flat tire thay lốp xe
13. wait at the curb chờ ở lề đường
14. be lined up được sắp theo hàng
15. intersection giao lộ = crossroads
16. into the distance ở đằng xa (= in the distance / in the background)
17. runway đường băng (cho máy bay)
18. climb onto the roof leo lên mái nhà
19. use a hammer dùng búa
20. climb the ladder leo thang
21. get out of the taxi xuống taxi
22. board the train /get on lên tàu hỏa
23. sweep the road quét đường
24. final destination điểm đến cuối cùng
25. lay a concrete sidewalk đổ bê tông vỉa hè
26. be on the crosswalk đang trên vạch qua đường
27. overpass = flyover cầu vượt
28. wait to cross chờ qua đường
29. be under renovation đang được nâng cấp / sửa chữa

73
 LISTENING

1. VEHICLES POSSIBLE ANSWERS Learn by heart!

- The rear door of the car is open. -parking the car

- The man is pointing at something. -backing up the car
- The cars are parked in front of the -pulling in to the station
building. -loading onto the truck
- The man is standing behind the car. -be parked in opposite direction
-be landed on the ground

2. STREET POSSIBLE ANSWERS Learn by heart!

- Pedestrians are walking along the - walking along the street

street. - crossing the road
- There are some signs around the - waiting for the traffic light
street. - resting around the fountain
- Some people are walking on the - sitting on the curb
sidewalk. - looking into the store window
- The road has been paved. - The trees are along the street.

3. CONSTRUCTION SITE POSSIBLE ANSWERS Learn by heart!

- The area is under construction. - be under construction

- A number of construction materials - have finished the construction
are piled at the site. - moving a heavy object
- The crane is in operation. - digging the earth
- There are trees around the - The crane towers are against
construction site. the sky.
- The walls are being built.

4. ACTIVITIES POSSIBLE ANSWERS Learn by heart!

- The machine is lifting up some crates. - doing some work at the table
- The crates have been piled up - using a hand tool
outdoors. - climbing the ladder
- The crates are being moved by the - carrying a box under one’s arm
machine. - painting the fence
- The crates are stored behind the - mowing the lawn
building. - assembling the parts

74
 MORE PRACTICE
1.

backpack = rucksack = knapsack: ba lô

unload: thả xuống; passenger: hành khách

A. He is _____________________.
B. He is _____________________.
C. The bus _____________________.
D. The bus is_____________________.
E. He is _____________________.

2.
be busy with = be packed with : đông
occupied: có người ngồi / ở
sidewalk = pavement: vỉa hè
pass by: đi ngang qua

A. The umbrellas are _________________.

B. The outdoor café is ________________.
C. Most chairs are ____________________.
D. People are __________ on the sidewalk.
E. Some people are ___________________.

3.
safety goggles: kính bảo hộ
hammer: búa
put the parts together = assemble: lắp ráp
clear off : dọn sạch

A. The man has ____________________.

B. The man is _________________at the moment.
C. The man is ____________________.
D. The man is ____________________.
E. The man is ______________by himself.

75
4.
raincoat: áo mưa
lumber: gỗ làm nhà = timber
pour concrete: đổ bê tông
demolish : đập bỏ
in progress : đang diễn ra

A. None of the people is __________________.

B. The workers are ______________________.
C. The workers are ____________to construct a building.
D. The building is __________________.
E. The construction is _______________________.

5.
be closed to traffic: chặn xe
line up: xếp hàng

A. Some trees are ___________________.

B. The cars are__________________________.
C. The sky is __________________________.
D. The road is __________________________.
E. The traffic is__________________________.

6.
march (v) diễu hành
curves into the distance : uốn lượn

A. The band is _______________________.

B. The trees are ______________________.
C. _______________ along the street.
D. The lot is _______________________.
E. The road _______________________.

76
 PART 2: QUESTIONS – RESPONSES
. TRAPS

1. Similar - sounding words

train – rain
new – news
in person – person
coffee – copy
dictionary – dictation
movie – moving
document – documentary…
living – live in

2*.Repeating word(s) from the Question 3. WH-Questions are answered with Yes / No (100%)
Q: Where did you have breakfast? Q: How did you come here?
A: I had breakfast late. A: Yes, I came here by bus.

4. Opposite: 5. Tenses
Q: You didn’t read the directions carefully. Q: How long are you going to be away from your office?
A: Thank you. I’m a very careful student. A: About an hour ago.

6. Pronouns 7. The same Topic

a. Where does your mother work? 1. What book are you reading?
-He works in a bank. - I borrowed it from the library.

b. Are you going to be here tomorrow? 2. Don’t you think this classified ad can be more appealing?
-Yes, she’ll be here at 4. - The advertising department.

3. Would you like to have a brunch or dinner meeting?

- The restaurant.
- I’d like to have a steak, please.

8. Yes / No Questions answered with Yes/ No 9*. Why – Because >< because of / due to
Q: Can I tell John that you are here? Why did Sue make up her mind to quit the job?
A: Sure, that would be okay. - Because nobody hired her.
B: Yes, he is here today. - Because she needed new trousers.
C: No, we are not leaving yet.

10. Multi-meaning Words b. Who is in charge of the event?

a. Who left the money on the desk? - I charged my cell phone.
- Everyone left after you did. - They charged $100.
- Twenty minutes left.
-Turn left. c. Do I have to sign these two pages, or just one?
- The sign said to help yourself.
- There is no sign of financial trouble.

77
Some other multi-meaning words:

1. change (n/v) (sự) thay đổi (n) tiền lẻ (n) tiền thối lại
2. check (n) ngân phiếu (v) (n) sự kiểm tra check out: làm gì đó cho biết
3. contact (n/v): (sự) liên lạc contact lenses: kính sát tròng
4. free (a) rảnh miễn phí không có (duty free / sugar free)
5. last (v) kéo dài (a)(adv) cuối cùng vừa rồi
6. cash (v) đổi tiền mặt (a check) (n) tiền mặt
7. pick up (v) chọn mua cái gì lấy cái gì pick up s.o: đón ai
8. present (n) món quà; (a) có mặt (v) trao tặng trình bày, thuyết trình
9. project (n) dự án (v) dự đoán projector (n): máy chiếu
10. promote s.o (v) thăng chức promote sth quảng cáo
11. suit (v) phù hợp (n) bộ vest suitable (a): phù hợp
12. turn down (v) từ chối giảm volume
13. drop s.o off (v) thả xuống drop: giảm drop by: tạt ngang
14. show (v) cho xem (n) buổi biểu diễn show up= arrive = turn up (v)
15. guide (v) hướng dẫn (n) hướng dẫn viên (n) sách hướng dẫn du lịch
16. book (v) đặt chỗ (n) quyển sách
17. play (v) chơi (n) vở kịch
18. park (v) đậu xe (n) công viên
19. treat (v) thết đãi, chữa trị cư xử , xử lý (n) sự thết đãi, niềm vui
20. bill (n) hóa đơn (n) tờ tiền giấy Mỹ

I. WHERE QUESTION

A. Basic answering patterns Examples

1. Prepositions ( at/ in / on …) + place - Where are you going to spend your vacation?
+ In Rome.

2. go to + place / to + place - Where is the Sales Department?

+ Go up to the third floor.

3. Adverbial phrases of place - Where is City Hall?

+ It’s next to the library.

4. Answers with no direct references of place - Where is the annual report?

+ Maria took it early this morning.

Note on Vocabulary:

- claim luggage: nhận lại hành lý - across from = opposite

- circulation desk (n): bàn lưu chuyển (trong thư viện) - outdated(a) : lỗi thời
- check out a book: mượn sách về nhà - fragile (a) : dễ vỡ
- city library (n): thư viện thành phố - record shop: cửa hàng băng đĩa
78
B. Practice Listening

1. Where is the nearest florist? 8. Where should I store these boxes?

- On Fifth Street. - Please stack them over here.

2. Where can I deposit my bags? 9. Where is my calculator?

- At the front desk. - I found it in the conference room.

3. Where did you go for your vacation? 10. Where is the sports shoes section?
- To Miami. - It's around the corner, next to the toy section.

4. Where did you learn to speak Spanish? 11. Can you tell me where I can find a jewelry shop around here?
- My mother is from Madrid. - You can find one across the street.

5. Where should I have this pizza delivered? 12. Could you tell me where the Marketing Department is?
- The salesroom, please. - On the second floor next to the restroom.

6. Where is the disc Ms. Perez wanted? 13. Can you let me know where the new restaurant is?
- Look in Mr. Glennon's drawer. - It's on the third floor.

7. Where can I try on this shirt?

-You can use the fitting room.

Note on Vocabulary:

florist(n) người bán hoa try on (v) mặc / đeo/ đội thử
deposit (v) gửi / đặt cọc fitting room (n) phòng thử đồ
front desk (n) quầy tiếp tân store (v) cất giữ
deliver (v) giao hàng stack (v) chất lên
salesroom(n): phòng kinh doanh conference room(n): phòng hội nghị
section(n) khu vực jewelry shop(n): quầy nữ trang
around the corner: ở góc cửa hàng across the street: bên kia đường
restroom(n): phòng vệ sinh

MORE PRACTICE:

- travel expenses (n) : công tác phí - ask for direction: hỏi xin hướng dẫn
- travel reimbursement: (n) hoàn trả công tác phí - information booth : quầy thông tin
- accounts office : phòng kế toán - notice the sign: chú ý bảng hiệu
- submit (v) = hand in : nộp - accommodations: chỗ ở

79
II. WHEN QUESTIONS:

A. Basic answering patterns Examples

- When did you finish the report?

1. Time expressions + ago
+ Two days ago.

- When did you know about his retirement?

2. When + past tense verbs
+ When I visited the company.

- When are you going to buy that item?

3. When + present tense verbs
+ When prices fall.

- When do you expect the project to be finished?

4. Not until + Future time
+ Not until July.

- When are you leaving for vacation?

5. Prepositions ( at/ in / on / by…) + Future time
+ On Friday.

Note on Vocabulary:

competition winner: người thắng giải painful(a) đau đớn plastic surgery: phẫu thuật thẩm mỹ
announce(v) thông báo spare (v) để dành due (a) đến hạn / phải trả
appointment (n) : cuộc hẹn retirement(n) việc về hưu

B. Practice Listening

1. When did your boss accept your cost reduction 8. When does the event finish?
proposal? - At 5 o'clock.
- Two days ago.
2. When is the seminar supposed to begin? 9. When do you expect the inspector to arrive?
- In about an hour. - She's scheduled to be here at 7.
3. When did you meet with Mr. Wilson? 10. When do you think the final version will be published?
- I guess it was late last month. - Early next month.
4. When are you taking a vacation this year? 11. When will you know if you got the job?
- I have not decided yet. - Not until the end of the month.
5. When did you drop by the department store? 12. When did you go on your last vacation?
- Earlier this morning. - Three years ago, and I'm ready to go again.
6. When will Gloria be available for consultation? 13. When did you get here?
- Tomorrow morning. - At two sharp.
7. When does the warranty on this camera expire? 14. When will you be checking your bags?
- Six months from now. - When my husband arrives.
80
Vocabulary:
- accept (v) : chấp nhận - warranty (n): sự /phiếu bảo hành
- cost reduction (n): việc giảm phí - expire(v): hết hạn sử dụng
- proposal (n): đề xuất - event (n) sự kiện
- seminar (n) : hội nghị - expect(v): mong đợi
- be supposed to + V: được mong đợi - inspector (n) : thanh tra viên
- in 2 hours: 2 tiếng nữa - schedule (v) : sắp / xếp lịch
- drop by (v) = stop by ghé ngang/ tạt qua - version(n) phiên bản
- department store: siêu thị hàng hiệu - publish(v) phát hành / xuất bản
- available(a) = ready - At two sharp. : Đúng 2 giờ.
- consultation (n) sự tư vấn - branch (n): chi nhánh

- package (n) : kiện hàng - voucher (n) : phiếu giảm giá / coupon (n)
- sent out (v) gửi đi - expire (v) : hết hạn
- courier (n) người giao nhận hàng - dawn (n) bình minh ≠ dusk : hoàng hôn
- pick sth up: đến lấy - loud noise (n): tiếng động lớn
- shipment (n) : kiện hàng / việc giao hàng - look forward to + V-ing / Noun : trông đợi

III. WHO QUESTIONS:

A. Basic answering patterns Examples

- Who has been invited to the banquet?
1. Personal names + Mr. Martinez.

- Who is in charge of the marketing department now?

2. Positions / ranks / titles + The former sales director.

- Who has designed the new office building?

3. Company / department names + The Design-House company.

- Who has the annual budget report?

4. Personal pronouns + I do.
- Who will be in charge of the project?
5. “I don’t know” type + It hasn’t been decided yet.

“I DON’T KNOW” SYNONYMS:

That’s not what I know [I am aware of]. She didn’t say for sure.
Not that I know of. She didn’t mention it.
It’s still being debated. No one knows yet.
They haven’t made up their mind(s) yet. No one told me anything.
They haven’t decided yet. Check with Ms...
It hasn’t been decided yet. I am new here myself.

81
 - contact (v) : liên lạc - nurse (n) : y tá
- out of the office : ra khỏi văn phòng - patient (n) bệnh nhân
- president (n) chủ tịch / tổng thống - general checkup (n): khám tổng quát
- as long as (conj.): miễn là - former /previous: trước đây
- dental record (n) : hồ sơ nha khoa - budget: ngân sách

B. Practice Listening

1. Who is in charge of the Sales Department? 9. Who will be taking over the graveyard shift tonight?
- Mr. David Moore. - I think Peter is supposed to come in.

2. Who called while I was out? 10. Who will be selected to be in charge of the marketing
- Cathy, your secretary. department?
- The current accounting manager will oversee it until
3. Who manufactured this product? further notice.
- BTL, a computer company.
11. Who's taking your place while you're on holiday?
4. Who will take this project? - Thomas promised me he would.
- I’ll take it.
12. Whose turn is it?
5. Who is responsible for the project? - Yours, I think.
- The new manager is in charge.
13. Whose camera is that in the meeting room?
6. Who's responsible for preparing this report? - It belongs to Francis.
- That's one of my duties.
14. Whose desk is next to yours?
7. Who brought in this tasty rice dish? - John's.
- I guess a student made it.

8. Who will be joining us for lunch today?

- One of my colleagues from the office.

be in charge of : chịu trách nhiệm join someone: đi cùng ai until further notice:
be responsible for : chịu trách nhiệm colleague(n): đồng nghiệp cho đến khi có thông báo mới
manufacture (v) : sản xuất take over: đảm nhận promise (v)(n) (lời) hứa
duty (n) : nhiệm vụ graveyard shift: ca đêm turn (n) lượt
tasty (a) ngon oversee(v) = supervise(v): giám sát

- purchase office supplies: mua văn phòng phẩm - payroll department (n): phòng phát lương
- take over : đảm nhận - personnel manager (n) : trưởng phòng nhân sự
- pick s.o up : đón ai - cotton (n) : vải cô tông

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IV. HOW QUESTIONS

A. Basic answering patterns Examples

1. Quantities - How much is this stapler?
(to answer How much? / How many? / How far?) + Two dollars.
- How much milk do you need?
How far is it from A to B?
+ One carton, please.
2. Durations of time - How long did it take you to come here?
(to answer How long? / How often?) + Two hours.
_ How long is your room? + 3 meters.
3. Points of time
- How soon can you deliver the item?
(to answer How soon / quickly?)
+ Next Monday at the latest.
4. Explanations of how things are/ were done?
- How did you fix that TV set so quickly?
(to answer How + V?)
+ My brother is a repairman.
How was it possible for you to + Verb?

a spoonful (n) 1 muỗng đầy at the latest: trễ nhất

stapler (n) đồ bấm giấy envelope (n) phong bì
show up (v) đến / xuất hiện in cash: bằng tiền mặt

B. Practice Listening

1. How many people have come? 7. How long has the company been in business?
- About a hundred. - It was established in 1993.

2. How much milk do you need? 8. How many employees are you planning to hire this year?
- Two cartons, please. - We haven't decided yet.

3. How much should I pay for the order? 9. How can I close my account?
- One hundred and twenty dollars - Just fill this out, and bring it back.

4. How did you come here? 10. How did the board work out the problem?
- By train. - They took a vote.

5. How are you going to pay for this? 11. How was your trip to Thailand?
- In cash. - I had the greatest time in my life.

6. How do I open a savings account? 12. How did you learn to speak German like that?
- Please fill out this form. - I spent my childhood in Berlin.

savings account (n): tài khoản tiết kiệm 13. How do you like the new copy machine?
checking account (n): tài khoản thanh toán - It's much faster than the last one.
establish (v) : thiết lập / thành lập
hire (v /n): thuê/ việc thuê
work out a problem : giải quyết vấn đề
take a vote: bỏ phiếu
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V. WHAT QUESTIONS

A. Basic answering patterns Examples

+ What time does the movie start?
1. Nouns on time , colors and categories - Five o’clock.
(to answer What time? What color..? / What kind of? )
+ What color would you like the outside to be?
- Green.
2. Imperatives
+ What should I do with this package?
(to answer What should I do … ?)
- Give it to the manager.

3. Object of transitive verbs

+ What did you buy yesterday?
- Office supplies.

4. Personal opinions
+ What’s your opinion of the bank’s new lending policy?
(to answer What do you think of..?/ What’s your opinion ..?)
- I think it’s a little bit dangerous.

lending policy (n) chính sách cho vay suggestion(n) lời đề nghị
kind = type = sort (n) : loại concert (n) buổi trình diễn âm nhạc
lodging (n) nơi lưu trú position (n) vị trí
terrace (n) sân hiên / sân thượng convenience store (n) cửa hàng tiện lợi
satisfy(v) làm thỏa mãn box office (n) phòng vé (của rạp hát)
dangerous (a) nguy hiểm

B. Practice Listening

1. What are the main industries in China? 7. What do you think of my new scarf?
- Tourism and manufacturing. - It looks nice on you.

2. What time is the show supposed to begin? 8. What made you so angry?
- It will start at eight o'clock. - He cheated on me again.

3. What is the deadline on the Blair proposal? 9. What should I do about the damage to the product?
- A month from now. - Call the service center.

4. What do we keep in this cabinet? 10. What's going on in the boardroom?

- It's for past client files. - Nothing.

5. What happened to your shirt? 11. What do you want to have for lunch?
- I fell to the ground this morning. - I think I'd like curry today.

6. What is the new boss like? 12. Do you know what Stacey's going to talk about at
- I think he's very strict. Stanley's retirement party?
- She'll talk about the things he's done for the company.
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 main industry: ngành công nghiệp chính angry (a) giận dữ
deadline (n) hạn chót cheat (v) lừa / gian lận
cabinet (n) hộc / khoang damage (v) (n) (làm) hư hỏng / thiệt hại
client files (n): hồ sơ khách hàng service center (n) trung tâm dịch vụ
What + be + S + like? : S như thế nào? boardroom (n) phòng họp giám đốc
scarf (n) khăn quàng cổ curry (n) món cà ry

division (n) : bộ phận catering company: công ty nấu ăn

earn s.o’s praise : được ai khen ballroom: phòng khiêu vũ
evenly = đồng đều

VI. WHY QUESTIONS

A. Basic answering patterns Examples

1. to + V + Why are you going to Paris on Friday?

(to express purposes / intentions) - To help open our new branch.

2. because / due to / for + Why are you working so late in the evening?
-Because I want to finish this project.
3. Omission of because
+ Why did we change our office supplier?
- (Because) Their deliveries were always late.
4. Explanations / Personal opinions
+ Why aren’t the computers working?
( to answer Why …..not? )
-I think there is a problem with the main power.

office supplier : nhà cung cấp vp phẩm paycheck: tờ chi phiếu trả lương
power(n) nguồn điện decline the offer: từ chối lời đề nghị
unplugged(a) không cắm điện resign(v) từ chức
pick up : lấy repair shop (n) tiệm sửa chữa
The battery is dead. : Hết pin.

B. Practice Listening

1. Why did you cancel the appointment with Mr. Kim? 4. Why did you miss the train?
- I had an emergency at my office. - My alarm clock didn't go off.

2. Why didn't the computer work yesterday? 5. Why are you looking so tired?
- The power was out. - I stayed up late to finish my work.

3. Why was your flight delayed? 6. Why is it so cold today?

- There was some engine trouble. - The heater is out of order.
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 7. Why is the street packed with so many cars? 10. Why haven't you completed the lobby blueprints yet?
- It's always like this during rush hour. - We plan to finish by tomorrow.

8. Why didn't you tell him about the cancellation 11. Why did you make the appointment?
earlier? - My tooth is hurting.
- I just learned about it myself.
12. Why did you get the brewed coffee?
9. Could you tell me why all these computer - I prefer this to instant.
terminals are turned off?
- The technicians are installing new hardware. 13. Did they ever say why the delivery was late?
- It was due to bad weather.

cancel (v) hủy bỏ miss (v) bỏ lỡ rush hour (n) giờ cao điểm
cancellation (n) việc hủy go off (v) reo terminal (n) thiết bị cuối (cho máy tính)
emergency (n) việc khẩn cấp stay up late (v) thức khuya technician(n) kỹ thuật viên
flight (n) chuyến bay heater (n) máy sưởi install (v) lắp đặt
delay (v /n) (việc) trì hoãn be out of order: hỏng /hư blueprint (n) bản vẽ
engine (n) động cơ be packed with: đông đúc make the appointment (v) có cuộc hẹn

research team: đội nghiên cứu medical equipment : thiết bị y khoa

deal with s.o = talk with s.o for business It is a pleasure to meet you. Rất hân hạnh gặp bạn.
deal in sth: buôn bán sign a contract : ký hợp đồng
support a plan: ủng hộ 1 kế hoạch It’s not my fault. : Không phải lỗi của tôi.

VII. YES / NO QUESTIONS

A. Basic answering patterns Examples

1. Yes/ No + S (the Subject can be irrelevant) + Did the technician fix our system?
- Yes, he was very skilled.

+ Are you looking for anything in particular?

2. Yes + additional information
- Yes, I need a gift for my mother’s birthday.

3. No + information to explain why not true + Were you late to work this morning?
-No, I arrived on time.

+ Do you carry sports shoes in this store?

4. No direct “Yes” or “No” is actually heard.
-They are displayed over there.

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 skilled (a) có tay nghề cao on time (adj/ adv) đúng giờ include(v) bao gồm
in particular (adv) cụ thể supervisor(n) người giám sát at least (adv) ít nhất
carry (v) bán approve(v) duyệt / chấp thuận executive director: GĐ điều hành
arrive (v) đến revised(a) đã được sửa cafeteria (n) quán ăn tự phục vụ

B. Practice Listening

1. Should we turn left over there? 8. Have you seen the document that was sitting on the
- No, go straight. cabinet?
- Yes, I filed it in the cabinet.
2. Do you carry men's wear?
- Yes, you can find it at the corner. 9. Am I doing something wrong?
- No, you're doing fine.
3. Do you think the interest rates will go up again?
- I just hope they won't. 10. Have you reviewed the applications for the job
opening?
4. Have you seen my train ticket? - Yes, some of them were impressive.
- It's on your desk.
11. Has Mr. Winters figured out why the payment
5. Did you order the folders I asked for? was marked late?
- Yes, I did that. - No, he's still investigating it.

6. Is this ladder strong enough to support me? 12. Can you take back this video for me?
- Yes, but you will need to be careful. - I’ll return it on Monday.

7. Could I possibly pick up my winter coat by 13. Have we got the invoice for that work done by the
tomorrow? translation firm yet?
- I’ll have it ready by tomorrow. - We received that quite a while ago, actually.

interest rates (n): lãi suất review (v) xem lại mark (v) đánh dấu
folder (n) bìa hồ sơ application (n) đơn xin việc investigate(v) điều tra/ tìm hiểu
ladder (n) cái thang job opening (n) vị trí cần tuyển invoice (n) = bill : hóa đơn
support (v) hỗ trợ impressive (a) ấn tượng translation firm: cty dịch thuật
file (v) lưu trữ / cất figure out (v) hình dung ra receive (v) nhận
cabinet (n) tủ / hộc payment (n) việc thanh toán quite a while ago: cách đây khá lâu

slip sb’s mind: quên béng résumé (n) = CV : sơ yếu lý lịch

lower the price (v) giảm giá resume (v) = continue : tiếp tục , quay lại
pay full price : trả đủ , không được giảm in order : theo thứ tự
first thing tomorrow : việc đầu tiên mai sẽ làm renovation (n) : sửa chữa
instructions (n) hướng dẫn helpful (adj) : có ích
book fair (n) hội sách ; I guess so. = I think so.

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 III. REQUESTS AND SUGGESTIONS
A. Basic answering patterns

RESPONSES
SUGGESTIONS & REQUESTS Agreement Disagreement
That’s a good / great idea.
-What about +V-ing / Noun? We’d better (not)…
That sounds good/ great.
How about +V-ing / Noun? May be we should …
What a great idea!
Let’s + Verb. I don’t think…
Sure! / I’m sure!
Shall we + Verb? That’s not a bad idea.
Why don’t we/you + Verb? Terrific. Why not?
Yes, we could do that.
Ok. How about next Monday?

- Can I help you? I’m willing if you are. Thanks, but I can manage it.
- Do you want me to lend [give] That’s very kind of you. Thanks, but I can handle it myself.
you a hand? If it’s not too much trouble.

-Would you like some + food / drink? Yes, please. No, thanks. (+ Reason)

-Would you like to go to the show? Yes, I’d love [like] to. I’d like to, but I’m afraid..
I’d love to but I have another plan.

- Would you mind + V-ing ? No problem. Sorry but I’d rather [prefer] you
- Would you mind + if I + V2? I don’t mind at all. didn’t.
Not at all.
Of course not.
Never mind.

- Can I sit here? Sure, … Sorry but …

- Could you give me a hand? Certainly, … I’m afraid ….
Absolutely,…
I’m glad to.
I’m happy to.

Would you mind if I + V2? How / What about + N / V-ing? Care to + V?

Bạn có phiền không nếu tôi…? Thế ………..thì sao? = Do you want to +V?

Would you mind +V-ing? honestly (adv) 1 cách thành thật definitely (adv) = surely
Phiền bạn ….. turn the volume up: bật lớn qualified(a) có năng lực
extension : số nội bộ meet a deadline: làm kịp thời hạn

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B. Practice Listening

1. Would you mind if I opened the window? 7. Can you e-mail the client for me?
- No, not at all. - I'd be glad to.

2. Could you help me carry these boxes? 8. Would you mind turning the volume up?
- Sure, I'd be happy to. - Of course not.

3. Would you mind if I used your car? 9. Can I help you with this machine?
- No, but my car is in the garage. - That would be great. Thank you.

4. Can I help with your luggage? 10. Do you want me to help you with the boxes?
- Yes, please. - No, I can manage. Thanks.

5. Can I use your calculator? 11. Would you like to join us for dinner tonight?
- Sure, take it. - Sorry, but I have other plans.

6. How about telling him honestly? 12. Care to join me for a movie this evening?
- I don't think that's a good idea. - Yes, I'd love to.

13. Let's invite Sarah Parker to give the training seminar.

- Well, she's definitely qualified.

IX. PREFERENCE QUESTIONS

A. Basic answering patterns Examples

1. The preferred item is in the question. + Would you like to have tea or coffee?
- I want a cup of coffee.

2. The preferred item is something else. + Would you prefer a blue shirt or a red one?
- I’d like a green one. / Neither.

3. It makes no difference to choose either one. + Would you be interested in pizza or pasta?
- Either would be fine. / Either.
- It doesn’t matter to me.

4. It is undecided.
+ Are you taking care of the work, or have you
decided to give it to someone else?
- I haven’t decided yet.

take care of : xử lý / chăm sóc page (v) so. nhắn tin qua máy nhắn tin purchase (v/n) mua / hàng mua
decide (v) quyết định aisle seat(n) chỗ ngồi gần lối đi giữa 2 handle (v) xử lý
client (n) khách hàng hàng ghế comfortable (a) thoải mái

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B. Practice Listening
1. Would you be interested in a desktop or laptop computer?
- I want a portable one.

2. Can you do it, or do you want me to do it?

-Yes, I can manage.

3. Should we hire new employees for the Marketing Department or the Shipping Department?
-I think the Marketing Department is severely shorthanded.

5. Will we depart for the concert hall early in the morning, or in the afternoon?
- We’ll leave right after lunch.

6. Would you like to book a morning flight or an afternoon one?

- I want to get an early start.

7. Did sales rise or fall last quarter?

- They rose.

8. Shall we make the changes today or tomorrow?

- We should do it immediately.

9. Is the job fair either today or tomorrow?

- I think it's this Friday.

10. Should we take a taxi or the subway to the airport?

- It's wiser to use public transportation at this time of the day.

11. Would you be interested in working indoors or outdoors?

- Well, I prefer working outside.

12. Are you going to go over the report now or later?

- I'm going to get to it sometime this afternoon.

13. Can you do the work yourself, or should I give you a hand?
- I may need your help.

portable (a) xách tay immediately (adv) = right away public transportation: giao thông
shorthanded (a) thiếu người job fair (n) hội chợ việc làm công cộng
depart (v) khởi hành subway/ underground: xe điện ngầm go over = check
severely = seriously give s.o a hand = help s.o

lease (v) (n) : (hợp đồng) thuê dài hạn credit rating : sự đánh giá mức độ tín nhiệm
can’t afford : not have enough money to pay for debit card ≠ credit card: thẻ ghi nợ/ thẻ tín dụng
exchange (v) (n) (sự) trao đổi

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 X. TAG QUESTIONS / NEGATIVE QUESTIONS
A. Basic answering patterns

1. Yes/ No answers, regardless of the form of the 2. Yes/ No + additional information

questions being asked
+ Hasn’t Paul left the office yet?
+ Didn’t you complete your report yet? - No, he’s working overtime.
- Yes, I did. - Yes, he’s working overtime. (incorrect)
- No, not yet.

+ It was not a great performance, was it?

- No, it wasn’t.
- Yes, it was.

a transfer request: yêu cầu chuyển việc change (v) thay đổi catalogue(n) catalô
terribly (adv) = very supplier (n) nhà cung cấp complete (v) hoàn thành
believe (v) tin develop a film: rửa hình (a) hoàn toàn

B. Practice Listening
1. You do like to watch sports on TV, don't you? 7. Didn't you attend the central office's training course?
- (No,) Just so-so. - Yes, but that was years ago.

2. This is treated water, isn't it? 8. Shouldn't we take a break?

- Don't worry. It's okay. - Yes, that would be nice.

3. You're going to the annual conference tomorrow, 9. Aren't they planning on building a new clinic around
aren't you? here?
- Yes, but I’ll be an hour late. - Yes, right across the road, actually.

4. You're not walking to your house in this rain, are you? 10. Didn't you have plans to take a leave of absence next
- Don't worry. I brought my umbrella. week?
- I decided to postpone them.
5. You sell books on information technology, don't you?
- Sure. Check the engineering section to your left. 11. Isn't the job fair today?
- No, I think it's this Thursday.
6. Aren't you happy about the increasing student
enrollment numbers? 12. Don't you have to review this lease before you sign?
- Yes, the figures are much higher lately. - Yes, you're right.

treated(a) đã qua xử lý engineering section: khu vực kỹ thuật take a break: nghỉ ngơi
annual (a) = yearly enrollment (n) việc đăng ký leave of absence: nghỉ phép
lately (adv) = recently course(n) khóa học postpone (v) = delay: trì hoãn
clinic (n) phòng khám sign(v) ký tên

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XI. STATEMENTS
Don’t be concerned. : Đừng lo lắng.
Take your time. : Cứ thư thả.
Take it easy. : Thư giãn đi. / Bình tĩnh nào.
That’s what I mean. : Ý tôi vậy đó.
Don’t mention it. : Không có chi.
You’re welcome. : Không có chi.
Not at all. : Không có chi.
The pleasure is all mine. : Rất hân hạnh.
It’s my pleasure. : Rất hân hạnh.
I’m sorry to hear that. : Rất tiếc khi nghe điều này.
That’s too bad. : Điều này thật tồi tệ.
Be my guest! : Cứ tự nhiên.
Go ahead! : Cứ tự nhiên.
Here you go [are]! : Nè!
Call it a day now! : Hôm nay như thế đủ rồi.
He called in sick. : Anh ấy gọi điện báo ốm.
Come on! : Thôi nào! / Nhanh lên! / Cố lên!
I’ll give you a call / a shout / a ring. : Tôi sẽ gọi điện cho bạn.
I’ll drop [stop/come] by your office. : Tôi sẽ tạt ngang văn phòng bạn.
I’ll keep it in mind. : Tôi sẽ ghi nhớ.
I can’t make it tonight. : Tối nay tôi không đến được.

PART 3 – SHORT CONVERSATIONS

1. Voice Recognition will lessen the difficulty.

Man – Woman – Man (– Woman)

Woman - Man – Woman (– Man)
Man 1- Man 2 – Man 1 (– Man 2)
Man – Woman 1 – Man – Woman 2

2. Paraphrasing skill

Quarterly = every three months

Public transport = metro / bus / train

3. Question Types

a. General Information Question (speakers / location / purpose / main idea)

b. Specific Information Question (5W1H)
c. Inference Question (most likely / probably/ perhaps /infer / indicate/ imply/NOT)

*Long question sets should be read in the vertical direction.

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4. 3-step Procedure

a. They : Read the direction (30”)

You: Read Questions 32 - 34* carefully, then answer choices if time allows.
*Questions set can help to guess the context of the conversation. Also, the
order of the answer may be not similar to that of questions.

b. They : Read conversation

You: Answer right away but do NOT fill in the the circles until you get 3 answers.

c. They : Read aloud Questions 32 - 34 + wait (8”x3)

You: Repeat step a. for the next conversation.

Idiomatic expressions of time

How long until ~? 14. How long until we land in Seoul?

put off 15. We can't put it off too long.
move up to 16. Why don't we move the meeting up to this week?
let's make it 17. Let's make it October.
at the latest 18. You should get to the airport by 5 p.m. at the latest.
make it on time 19. I don't think we can make it on time.
be due to 20. When is the seminar due to take place?
be behind schedule 21. Actually I'm way behind schedule.

Common idiomatic expressions

Phrasal verbs
come up with 1. She wants us to come up with a way to improve our sales.
be held up 2. I was held up in traffic this morning.
let up 3. If this rainfall doesn't let up, we may not be able to go out.
get together 4. Let's get together later to discuss it.
back out 5. The company is trying to back out of the deal.

Special expressions

so that 6. We need to hire more workers so that production can be increased.

I wouldn't advise 7. I wouldn't advise changing your usual contractor.
Be sure to 8. Be sure to have your files saved when you leave the office.
make sure that 9. I need to make sure that we can get an answer by Friday.
It seems like 10. It seems like we won't be able to catch the train.
It appears that 11. It appears that he won't make it to your birthday party.
should have p.p. 12. You should've left the office earlier.
could have p.p. 13. He could've made his speech shorter.
must have p.p. 14. My watch must have stopped.
I wonder if 15. I wonder if she can review the report by tomorrow.
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Spoken expressions

You bet. 16. You bet.

sound like 17. Sounds like a great idea.
just my luck 18. Isn't that just my luck!
seems about right 19. That seems about right to me.
Why not - ? 20. Why not get somebody to help you?
under the weather 21. Jane left early because she was feeling under the weather.
give something a try 22. I'll give your suggestion a try.
slip one's mind 23. It completely slipped my mind.
It is no wonder 24. It is no wonder that he got the promotion.

PRACTICE

I. WORK
A. TOPIC ANALYSIS

1. What are the speakers discussing? 3. What does the woman say about Larry Weston?
A. A new position A. She will show him a technology.
B. A job interview B. She will assign him a task.
C. A support team C. She will work with him.
D. A training program D. She will ask him for help.

2. Who is Larry Weston most likely?

A. A university teacher 1.
B. An office assistant 2.
3.
C. A product salesman
D. A technical expert

B. VOCABULARY BUILDING

receptionist position vị trí lễ tân production line dây chuyền sản xuất
mailroom phòng văn thư teleconference hội nghị từ xa
expense account bản kê công tác phí get a promotion được thăng tiến
technical support hỗ trợ kỹ thuật log into the computer đăng nhập vào máy tính
be assigned được phân công meet the deadline hoàn thành đúng hạn
support team nhóm hỗ trợ heating bill hóa đơn hệ thống sưởi
expert chuyên gia take care of the paperwork coi sóc việc văn phòng
be understaffed thiếu nhân viên make the progress tiến bộ
security office phòng bảo vệ supplier nhà cung ứng
the boardroom phòng họp BGĐ a little behind the schedule hơi trễ so với kế hoạch
adjust the schedule điều chỉnh kế hoạch marketing meeting họp bàn về tiếp thị
sales figures doanh số reschedule the meeting xếp lịch lại
outsource gia công inquire hỏi
come up with nảy ra (sáng kiến) gardening personnel đội ngũ làm vườn
advertise aggressively quảng cáo mạnh commute to work đi làm đường xa
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C. SENTENCE PRACTICE

1. I ____________ in Doctor Johnson's office last week.

2. We have been _________________for almost one month.
3. She suggested _________________.
4. _________________ too much. We should come up with a new product.
5. We need to _________________for the project.
6. I have a question about my _________________.
7. Let's step into the office and _________________.
8. You should speak to someone in_________________.
9. Have you had any problems using your computer this morning? __________________.
10. It doesn't look like your crew has _________________ in the construction site.

D. PARAPHRASING

1. WORDS / PHRASES

1. purchase  merchandise
2. 30% off discount
3. bulletin board  notice board
4. take two days in two days
5. get a group discount save by coming together

2. SENTENCES

1. We are featuring a 30% off on all beachwear and accessories.

Holiday vacation items are being discounted.

2. Passengers may ask for help from the flight attendant.

Passengers can get assistance from the cabin crew.

3. Our flying time will be 17 hours.

The plane will be landing in 17 hours.

4. If you need more details, contact us at 256-5432.

Customers can get further information by making a phone call.

5. We are currently offering discounted airfare to Tokyo, Osaka and Kyoto.

The company specializes in tour of Japan.

6. KE Tower is just a short walk from Seoul Station.

 It is located near a train station.

7. Please make sure your computers are turned off.

The computer should be unplugged.

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E. PRACTICE LISTENING

1. Where does the man probably work? 7. How many times has the woman redone the design?
(A) At the post office (A) 5 times
(B) In the payroll department (B) 6 times

2. What will the man probably do next? 8. Why is IPD Magazine significant to them?
(A) Send the woman's paycheck again (A) It is the biggest account.
(B) Call the woman's new apartment (B) It is the important supplier.
_________________________________ ____________________________________________

3. What are the speakers talking about? 9. What does the man want?
(A) A staffing shortage (A) To buy new computers
(B) Low wages (B) To replace his cell phone

4. What can be inferred about the speakers? 10. What does the man finally suggest?
(A) They want to postpone the deadline. (A) To go on a vacation
(B) They have to work late for a while. (B) To buy from a different company

___________________________________
5. Where is Mr. Wilson now?
(A) In Seoul
(B) In New York

6. When will the meeting most likely take place?

(A) Wednesday
(B) Friday

Practice 1

1. What is being discussed?

A. A shareholder conference
B. A staff meeting
C. A training program
D. Money management

2. What did the man say about the information he received? 1.

A. It raised many questions. 2.
B. It was practical. 3.
C. It was detailed. 4.
D. It was predictable. 5.
6.
3. What does the man want to do? 7.
A. Increase productivity 8.
B. Reduce costs 9.
C. Improve quality
D. Start a new project

96
 4. What are the speakers discussing? 7. Why is the man asking about his phone?
A. A repair work A. He wants to make a call, but is unable to.
B. A floor arrangement B. He is trying unsuccessfully to answer a call.
C. A new building C. It doesn't appear to be working properly.
D. A special notice D. He is inquiring about a part replacement.

5. What does the woman ask the man about? 8. Where is this conversation likely taking place?
A. The number of workers A. In the expensive restaurant
B. The weekend schedule B. In the rental vehicle
C. The basement lighting C. In the office
D. The meeting time D. In the meeting room

6. What does the man ask the woman to do? 9. What does the man finally decide to do?
A. Send a memo A. Order the necessary supplies
B. Call the contractor B. Talk to the person that is holding on his line
C. Close the facility C. Ask his co-worker to take a message
D. Inform maintenance staff D. Take the rest of the afternoon off

Practice 2
1. What are the speakers discussing? Morton's Office Supplies Invoice
(A) A tax law Black Pens 5 $10
(B) An accounting document
Stapler 1 $3
(C) A local event
(D) A company manager Box Cutters 2 $6
Bookends 2 $12
2. What does the woman mean when she says, Total $31
"That's not all"?
(A) She has more to say.
(B) The company will make more money. 13. What problem does the man mention?
(C) The company will expand its size. (A) An order was incomplete.
(D) She isn't the only one who worked on the report. (B) Some extra goods were sent in a package.
(C) An item was damaged during shipping.
3. What will the man do next? (D) Some supplies were never delivered.
(A) Call a contractor
(B) Talk to another department 14. Look at the graphic. How much of a refund
(C) Send a check will the man receive?
(D) Speak to a manager (A) $10
(B) $3
(C) $6
(D) $12

15. What will the man probably do next?

(A) Speak with a colleague
(B) Order some more supplies
(C) Call a bookstore
(D) Talk to a supply company
97
MORE PRACTICE

TOPIC: WORK DILEMMAS TOPIC: STAFFING CHANGES

10. Why is the man concerned? 7. What are the speakers most likely doing?
(A) The new assistant won't arrive on a scheduled date. (A) Having an interview
(B) He does not have enough equipment. (B) Discussing candidates
(C) His assistant will leave in July. (C) Haggling about prices
(D) His computer is no longer working. (D) Holding negotiations

11. What does the man mean when he says, "That 8. What does the man imply when he says, "That
won't do"? shouldn't be a problem"?
(A) He is not pleased with a report. (A) He is confident in his ability.
(B) He is unhappy with his computer's condition. (B) He knows he will always be on time.
(C) He finds tardiness unacceptable. (C) He has never had a problem at his old company.
(D) He can't wait that long for an order. (D) He never feels nervous.

12. What does the woman suggest? 9. What will happen on Monday?
(A) Placing another order (A) Training will begin.
(B) Hiring another assistant (B) New sales will start.
(C) Buying a new computer (C) A hiring decision will be announced.
(D) Talking to a supervisor (D) Interviews will begin.

Hawthorne Building Directory

Recurring Customer Visits 4F Sales (Overseas & Domestic)
6 3F Human Resources / Management
2F IT / Finance
4
1F Marketing / Legal
2

0 13. What is the purpose of the man's visit?

August September October November (A) To board a bus
(B) To discuss business plans
(C) To have a job interview
13. What problem are the speakers discussing?
(D) To file a suit
(A) Low customer visit rates
(B) Low customer satisfaction
14. What is mentioned about Mr. Gerald?
(C) Unclear directions to stores
(A) He is out for the day.
(D) Construction delays
(B) He recently moved offices.
(C) He is looking for a new job.
14. Look at the graphic. When did the new store most
(D) He is currently in a meeting.
likely open?
(A) August
15. Look at the graphic. Which floor will the man most
(B) September
likely go to?
(C) October
(A) 1 F
(D) November
(B) 2F
(C) 3F
15. What does the man ask the woman to do?
(D) 4F
(A) Create a questionnaire
(B) Find a new contractor
(C) Conduct a market survey
(D) Send e-mails to customers
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II. TRAVEL & ENTERTAINMENT

A. TOPIC ANALYSIS

1. What was the original plan? 3. Who is the man going to see the movie
A. Going to the movie with?
B. Going to a dinner A. Mary
C. Going to meet the woman’s cousin B. Robert
D. Going to the woman’s house C. By himself
D. Mary’s family
2. Why have the plans changed?
A. She is hungry.
B. She forgot about a meeting.
1.
C. The woman’s cousin is in town. 2.
D. There are not seats at the movies. 3.

B. VOCABULARY BUILDING

a discounted package gói giảm giá get the catalogue nhận catalô
take time off nghỉ (phép) a piano recital buỗi trình diễn piano
bicycle riding việc đi xe đạp look forward to V-ing trông mong làm gì
departure time giờ khởi hành fascinating (a) hấp dẫn
take the car to the repair shop đem xe đi sửa estimated time of arrival giờ đến dự kiến
fly first class đi máy bay hạng nhất heating bill hóa đơn tiền điện , gas
go away on vacation đi nghỉ mát ở xa reserve a flight đặt vé máy bay
music performance buổi diễn ca nhạc get to the place đến nơi
round-trip ticket vé khứ hồi reception buổi chiêu đãi
janitor người gác cổng direct flight chuyến bay thẳng
have a good relaxation nghỉ ngơi thoải mái take a maternity leave nghỉ thai sản
have lots of time off có nhiều thời gian nghỉ have a short break nghỉ giải lao (ngắn)
visit the folk museum thăm bảo tàng văn hóa dân gian connecting flight chuyến bay quá cảnh
The flight has been delayed. Chuyến bay bị hoãn.

C. SENTENCE PRACTICE

1. I’m calling to see if you’re still interested in ______________ to South Korea.

2. Can I call you back _____________________?
3. They have ________________and it starts at ___________________.
4. You are ____________________? So are you going anywhere?
5. I’m really looking forward to ______________________.
6. I ____________________ Victoria City. It’s a fascinating city.
7. I just checked _______________, and it looks like ____________by two hours.
8. We won’t be able to get to Toronto by 6 o’clock _______________.
9. I need to _______________________.
10. I have a question about my ______________________.

99
D. PRACTICE LISTENING

1. Why are the speakers going to the city center? 7. How long is the man going to stay in Edinburgh?
(A) To attend a show (A) Four days
(B) To have dinner (B) Five days

2. How will the speakers get to the city center? 8. What does the woman ask the man to do?
(A) By bus (A) Pay with a credit card
(B) By ferry (B) Sign his name
_______________________________________ _________________________________________

3. Who is Mr. Park talking to? 9. When is the woman available?

(A) A magazine salesman (A) At 4 o'clock
(B) His boss (B) At 4:10

4. Why does Jean call Mr. Park? 10. What does the man say?
(A) To inform him of the subscription (A) The meeting won't take very long.
(B) To inform him of the method of payment (B) He has time at 4:40.
________________________________________

5. When will the woman visit the dinosaur exhibit?

(A) Saturday
(B) Wednesday

6. What did the man say about the exhibit?

(A) The kids loved it.
(B) He went there three times.

E. PARAPHRASING

WORDS/ PHRASES
1. round trip  return trip
2. go to a concert  enjoy the performance
3. flight information  plane schedule
4. The show is sold out.  The play tickets are not available.
5. The plane doesn’t leave until nearly noon.  The flight departs around 12 o’clock.

SENTENCES
1. I'd like to reschedule my dental appointment anytime next week.
 The speaker wants to change the time and date for the appointment with the dentist.

2. I can help you buy a ticket at a lower price to Japan.

 She gives information about how to get a discounted ticket.

3. Mr. Smith will pick us up at 6 p.m. for dinner after the meeting.
Mr. Smith will take us to the restaurant.

100
4. May I ask you to save this seat for me?
 The woman is asking the man to keep her seat.

5. I wish I could, but I am taking a trip to New York.

She has to go somewhere out of town.

6. I should fill in for Emily for a few days.

 The speaker will handle Emily's job.

7. I should get rid of the old bookshelf in my house.

She is planning to remove the furniture.

PRACTICE 1
7. How many people are expected to attend the
1. Where did Sally go?
reception?
(A) Alaska
(A) 19
(B) June's house
(B) 30
(C) A birthday party
(C) 35
(D) Khalil's house
(D) 40
2. What did Sally NOT do on her vacation?
(A) Fishing 8. What does the woman say about the
(B) Hiking reception?
(C) Going downtown (A) There isn't enough room for 30 people.
(D) Skiing (B) More people are coming than she thought.
3. What can be assumed about Sally's vacation? (C) Fewer people are coming than she thought.
(A) She went there during the winter. (D) She is looking forward to it.
(B) She went there during the summer
(C) She stayed at her friend's house. 9. What can be assumed about last year's
(D) She spent her birthday there. reception?
(A) The reception wasn't as big as this year’s.
4. Who are the speakers? (B) They had a lot of people last year.
(A) Coworkers (C) The reception last year was bigger.
(B) Best friends (D) The reception last year lasted longer.
(C) Sisters
(D) A businessman and a client 1.
2.
5. What is happening to Tyler? 3.
4.
(A) He is leaving to another company.
5.
(B) He is presiding a meeting.
6.
(C) He is going to Australia. 7.
(D) He is going to have a party at his house. 8.
9.
6. What does Julie say she will do?
(A) Come back to the office by Friday
(B) Go to a restaurant on Wednesday
(C) Go to Michigan on Friday
(D) Stop by Tyler's office
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PRACTICE 2

1. What problems are the speakers discussing? 7. Where most likely are the speakers?
(A) Their seats are already taken. (A) A travel agency
(B) Their seats are far apart. (B) A conference center
(C) Their flight is delayed. (C) An airport
(D) Their meeting was canceled. (D) A hotel
8. What does the man imply when he says,
2. What does Dennis say he needs to do during the flight?
"Yesterday was my first day"?
(A) Write an e-mail
(A) He used to work at a hotel.
(B) Have a meal
(B) He has never been to Toronto before.
(C) Make a call
(C) He has never booked a hotel before.
(D) Speak with his colleague
(D) He is unsure of some hotel facilities.
3. What does the woman offer to do? 9. What is mentioned about the Delarosa Hotel?
(A) Pay for his seat (A) It is holding a conference.
(B) Buy the person a drink (B) It has a business center.
(C) Share a car (C) It is completely full.
(D) Turn off the light (D) It is having a promotion.

4. What is most likely the man's job?

La Mare Hotel
--------------------------------------------------------
(A) An airline representative
Invoice
(B) A shop clerk
Ms. Paige Middleton
(C) A doctor
Member Number: 321341
(D) A hotel clerk
Room: 902
5. What is the fee for? 3 Nights $500
(A) Placing a security deposit Room Service Charge $120
(B) Registering for a membership Restaurant Charge $90
Missing a credit card payment Spa Service Charge $80
(D) Canceling a booking late Total $790

6. What does the man say he needs?

13. What problem is mentioned with the bill?
(A) A claim form
(A) It had the wrong name on it.
(B) A current phone number
(B) It is missing her membership number.
(C) A proof of identity
(C) A payment method was declined.
(D) A new credit card
(D) An item was wrongly charged.
1. 14. Look at the graphic. How much will be removed
2. from Ms. Middleton's bill?
3. (A) $500
4. (B) $120
5. (C) $90
6. (D) $80
7. 15. What does the woman mention about her visit
8. to the spa?
9. (A) She had to cancel at the last minute.
13. (B) She went right before dinner.
14. (C) She thought it would be longer.
15. (D) She had to leave quickly.
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III. SHOPPING & RESTAURANT

A. VOCABULARY BUILDING

recommend (v) đề nghị light meal bữa ăn nhẹ

get the gift wrapped nhờ gói món quà aisle lối đi
produce section (n) gian hàng nông phẩm clothing section gian hàng quần áo
sporting goods section gian hàng thể thao have the models on display có trưng bày hàng mẫu
offering items 30% off giảm giá 30 % a proof of purchase = receipt (n) hóa đơn
exchange the shirt for a smaller size đổi áo lấy cỡ nhỏ dining area khu vực ăn uống
house goods đồ gia dụng retail store cửa hàng bán lẻ
window-shopping (n) xem hàng (chứ không mua) sales clerk nhân viên bán hàng
seafood restaurant nhà hàng hải sản pay the cashier trả tiền cho thu ngân
order a salad with French dressing gọi rau trộn với take the smaller one lấy cái nhỏ hơn
nước sốt của Pháp
bring me the check mang hóa đơn tới cho tôi browse in the store tìm hàng trong cửa hàng
a wall mounted bookcase giá sách dựa vào tường catalogue catalô
have wider selections to choose from có nhiều lựa purchase (v) (n) mua, vật mua
chọn hơn
original receipt hóa đơn gốc order another cup of coffee gọi thêm 1 tách cà phê
be busy with patrons đông khách hàng quen It seems to be too big. Trông nó to quá.

B. SENTENCE LISTENING

1. What would you recommend ____________________?

2. Do you have any questions_______________________?
3. Would you like these _______________________?
4. Are you ready to order or do you need _______________________?
5. Can you tell me _______________________?
6. Could you please _______________________ while I think about it?
7. That would be the last aisle _______________________.
8. We don't have _______________________.
9. It’s _______________________ the best Italian food in the city.
10. I thought ABC was _______________________.

C. PARAPHRASING

1. WORDS / PHRASES
warranty service after-sales service
light dish snack
get one free  offer free stuff
sell in bulk  wholesale
The camcorder broke down.  It’s out of order.

2. SENTENCES

1. Do you have the original receipt?

 The customer needs to show a proof of purchase.

103
2. Do you want to try lunch at the new restaurant near the ice cream shop?
They are talking about where to eat.

3. What time does your store close tonight?

 The speaker is asking about the business hour.

4. I need a few more minutes to decide if you don't mind.

The customer is not ready to order food.

5. You will have a wider selection to choose from the booklet.

She can choose items in the catalogue.

6. What kind of bookshelf are you looking for?

 She is in the furniture store.

7. It’s regularly sold for more than $90.

It used to be sold at less than $100.

F. PRACTICE LISTENING

1. What is the conversation about? 7. What is wrong with the computer?

(A) A new restaurant (A) The fan has a problem.
(B) Office work (B) It is making strange noises.

2. What did the man do last night? 8. Under what circumstances can they fix the
(A) He went to the new restaurant. computer for free?
(B) He reserved tables at the restaurant. (A) If the warranty is expired
(B) If it wasn't abused

3. Where is this conversation taking place? 9. Why has the woman called the store?
(A) The doctor's office (A) To order some products
(B) A leather bag store (B) To check a delivery date

4. Why is the bag so cheap? 10. What does the man say about the delivery date?
(A) It is on a big sale. (A) It will be delivered on April 2.
(B) There is a scratch on the bag. (B) It is scheduled for April 4.

5. Where most likely is this conversation held?

(A) In a movie theater ticket booth
(B) In a convenience store

6. What are the benefits of paying in cash?

(A) You can get a discount next time you come in.
(B) You can get a coupon.
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Practice 1

1. Where is this conversation taking place? 7. Where is this conversation taking place?
(A) In a restaurant (A) In a restaurant
(B) In a shoe store (B) In a library
(C) At a birthday party (C) In a classroom
(D) At a friend's house (D) In an office

2. What is the man's problem? 8. What does the girl ask the man to do?
(A) The shoes have a loose bottom. (A) Call her if he finds the book
(B) The shoes are not what he was looking for. (B) Pay for her book
(C) His friend got him wrong shoes. (C) Find her book
(D) He doesn't know how to cook. (D) Check her out a book

3. What must you have to get an exchange? 9. Why does the girl need her book?
(A) Proof of purchase (A) She needs to study.
(B) The item you have bought (B) She needs it for a project.
(C) The bag in which the item was in (C) She needs to return it.
(D) Identification (D) She has to pay for it.

1. 7.
2. 8.
3. 9.

4. What is about to take place?

(A) A concert
(B) A big company meeting
(C) An announcement of a new caterer
(D) An opening of a new restaurant

5. Why will the dinner and presentation be switched?

(A) Not enough food is prepared.
(B) The caterer misunderstood the schedule.
(C) The presentation isn't ready.
(D) Not enough people showed up.

6. What will the caterer do?

(A) Make as much food as he can
(B) Make more food for the same price
(C) Make food free of charge
(D) Take his time

4.
5.
6.

105
PRACTICE 2 – TOPIC: DAILY LIFE

7. What is most likely the woman's job? 10. Why is the man at the store?
(A) A computer technician (A) To purchase a gift
(B) An electrician (B) To locate an item
(C) An appliance manufacturer (C) To return a broken item
(D) A computer store clerk (D) To make a business proposition
8. What does the woman mean when she says, "I'm
11. What does the man say about his wife?
not sure you can do that"?
(A) She prefers to buy locally-made products.
(A) She thinks the man can't go online.
(B) She often wears jewelry.
(B) She doesn't want the man to hurt himself.
(C) She wants a specific gemstone.
(C) She doesn't know how to fix a computer.
(D) She regularly visits this store.
(D) She isn't sure about the return policy.
9. What will the man most likely do next? 12. What is mentioned about the warranty?
(A) Visit another store (A) It is not included in all products.
(B) Purchase a new laptop (B) It is not available on sale items.
(C) Look for a receipt (C) It can be extended.
(D) Submit a claim online (D) It can only be used at that store.

7. 10.
8. 11.
9. 12.

IV. BANK, POST OFFICE AND TRANSPORTATION

A. VOCABULARY BUILDING

short-term savings account tài khoản tiết kiệm account number số tài khoản
ngắn hạn
transfer money chuyển tiền mailing address địa chỉ gửi thư
package / parcel kiện hàng courier service dịch vụ chuyển phát nhanh
delivery company công ty phân phối transaction giao dịch
loan application form đơn xin vay tiền bank statement tờ sao kê
open an account mở tài khoản surface mail thư gửi bằng đường bộ/ thủy
express mail thư chuyển phát nhanh tracking number số theo dõi
proof of residency giấy tờ chứng minh nơi cư ngụ You won't miss it. Chắc chắn bạn sẽ tìm thấy.
sign on the line ký tên trên dòng kẻ sẵn take a package for someone mang kiện hàng dùm
under his name theo tên ông ấy already pass the bus stop đã qua khỏi trạm xe buýt
regular mail thư gửi thường transaction slip giấy giao dịch
The ATM is out of order. Máy ATM tạm thời bị overnight delivery chuyển phát nhanh
hư. check the balance kiểm tra số dư
wire money chuyển khoản cash a check đổi séc lấy tiền mặt
get a check book within a week nhận sổ chi phiếu
trong 1 tuần foreign currency ngoại tệ
registered mail thư bảo đảm

106
B. SENTENCE LISTENING

1. I'd like to transfer $10,000 from _______________________.

2. I ordered _________________ two weeks ago.
3. What's the account number that ___________________?
4. Do you have ___________________?
5. I'm expecting a package. It ________________this morning.
6. I was __________________ the morning mail.
7. We don't want ______________________ right away.
8. You should bring __________________________.
9. It is only ___________________________ from here.
10. You should bring statements that______________________.

C. PRACTICE LISTENING

1. Who are the speakers? 7. Where does this conversation take place?
(A) A delivery man and an office employee (A) In a post office
(B) A delivery man and his co-worker (B) In a library

2. What does the woman offer to do? 8. Why doesn't the man need express mail?
(A) Take the package for Mr. Thompson (A) He doesn't have enough money.
(B) Place orders (B) He isn't in a hurry.
----------------------------------------------------------- -----------------------------------------------------------

3. What does the man from the hotel ask? 9. Who is the man talking to?
(A) How he can get to the office (A) A telemarketer
(B) Which train to ride (B) A bank teller

4. What does the man offer the man in the hotel? 10. What is the woman asked by the man?
(A) To pick him up from the hotel himself (A) His balance
(B) To send someone to pick him up (B) His account number
-----------------------------------------------------------

5. Where is the conversation taking place?

(A) In a car
(B) On a bus

6. What does the woman suggest that the man do to

get to his destination?
(A) Get off at the next stop
(B) Stay on the bus

107
D. PARAPHRASING
WORDS / PHRASES
1. send some money  transfer / remit money
2. deliver the package  ship the items
3. ask for the directions  ask how to get to the place
4. by express mail  by overnight mail

SENTENCES
1. I get a lot of delivery men to come here with food.
I have food delivered to my house many times.

2. I’ll be there shortly.

I will drop by that place in a minute.

3. I heard that there is heavy traffic due to the rain.

It takes a lot of time to get to that place because of the bad weather.

4. Did you hear on the news that the subway fare is going to be hiked?
He is talking about the rising public transportation fare.

5. We haven't been happy with our current shipping company.

He's not been satisfied with the delivery company.

6. I have an appointment on Wednesday to talk about a small business loan.

The speaker needs money for his business.

7. I have all the documents you mentioned except one.

The man still needs to submit one more document.

Practice 1
1. Where is the man working at? 4. Where does this conversation most likely take place?
(A) A telephone company (A) In front of a person's house
(B) A shipping company (B) Inside a person's living room
(C) A heating gas company (C) In a restaurant
(D) A bank (D) In a car

2. What does the man say about the woman's bill? 5. What is the problem?
(A) The price has increased. (A)Two houses share the same address.
(B) The account number has been changed. (B) The man brought a wrong order.
(C) The company made a mistake. (C) The man was late.
(D) The woman might have used a lot of gas. (D) The man has no change.

3. What information is the woman requested to give? 6. What is said about the Johnsons?
(A) Her address (A) They order food often.
(B) Her account number (B) They love pizza.
(C) Her phone number (C) They have a lot of money.
(D) Her credit card number (D) They have a large family.
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 7. What is this conversation about? 1.
(A) Mr. Coleman's package 2.
(B) Wrong address for packages 3.
(C) Cathy's credit card limit 4.
(D) Packages in the security office 5.
6.
8. Who is NOT receiving a package? 7.
(A) Mr. Meyers 8.
(B) Cathy 9.
(C) Mr. Johnson
(D) Mr. Lee

9. What does Cathy say she will do?

(A) Pick up the packages herself
(B) Give all the packages to Mr. Lee
(C) Thank Mr. Meyers
(D) Talk to Mr. Lee

MORE PARAPHRASING FOR REFERENCE

PEOPLE ADJECTIVES AND STATES
1. physician = doctor 1. renowned (adj) = well-known, famous
2. candidate (n)  applicant (n) 2. promising (adj) = likely
3. overseas client (n) = customer 3. stuffy (adj) = warm , hot
4. staff (n) = personnel 4. mandatory (adj) = compulsory, not optional
5. guest (n) = visitor 5. be broken = be out of order / not work properly
6. colleague (n) = co-worker 6. be cracked = broken, / malfunctioning
7. mayor (n) = civil servant 7. urgent (adj) ; urgency (n) = emergency
8. kids (n) = children 8. currently busy = not available
9. supplier (n) = provider (n) 9. informative (adj) = helpful (adj)
10. founder (n) = entrepreneur / owner (n) 10. flat tire = problem
11. executive (n) 11. not spacious = small
= president, vice-president, director, head of 12. full = no spaces available
12. impressionist (n) = a painter/ an artist 13. free = complimentary (adj)
13. lawyer (n) = attorney 14. runny nose and sore throat = sick / ill / not feeling well
14. supervisor = superior (n) 15. discounted price = reduced /lower price
15. recipient (n) >< sender (n) 16. the leaky roof of the garage = garage damaged
16. secretary = assistant 17. not easy = complicated
17. new employee = just hired 18. extend working hours = stay open longer
18. sales clerk = salesperson 19. be tied up with work = be busy with work
19. prospective client = potential customer 20. a little scratched = defective
20. tenant (n):) >< landlord 21. We don't have...= out of stock / sold out /run out
21. real estate agency / broker= realtor (n) 22. The schedule's pretty full. = a busy schedule
22. cousin = relative 23. within walking distance = near
23. catering company/ business (n) = caterer (n) 24. The next shipment will arrive. = The item will be restocked.
25. Paper is stuck. = Paper is jammed.
26. It's hard to talk here.
= It is difficult to hold a conversation here.
27. Jerry Peterson starred in the movie.
= JP is most likely an actor.

109
 ACTIVITIES THINGS
1. feedback (n) = comment / reaction 1. fax machine / copier / projector / headphone
2. booking = reservation = equipment
3. new job = new position 2. laptop = computer
4. speech (n) = talk (n) 3. camera = electronics shop/store
5. data (n)= information 4. flyer (n) = leaflet = brochure = booklet
6. shipping (n) = delivery (n) 5. manual (n) instruction book
7. works of art = art works 6. article (n) = newspaper = news reports;
8. previous work = past work 7. issue, periodical, magazine = publication
9. mistake (n) = error (n) 8. blocks and puzzles = toys
10. more details about the job = job description 9. furniture (n) = (table, chair, desk..)
11. job vacancy = open position / opening (n) 10. checklist (n) = to-do list (n); schedule = timetable
12. email / phone number = contact information 11. receipt (n) = proof of purchase
13. Internet access (n) = Internet connection (n) 12. stamp (n) = postage (n)
14. high oil prices = high fuel costs 13. design (n) = layout
15. payroll system (n): = salary structure 14. motorcycle = vehicle ; cab (n) = taxi
16. in association with = arrangement with 15. Bus, train, subway, taxi, etc = public transportation
17. sales report = sales performance 16. traffic congestion (n) = traffic jam
18. commercials (n) = advertisement(n) 17. snowstorm (n); = inclement weather
19. deadline (n) = due date(n) 18. supplies in the storeroom = inventory (n)
= complete/finish before 19. snacks and drinks = refreshments
20. wife + stomachache/ headache.. .= family 20. dairy product: milk, cheese, butter, yoghurt
emergency 21. TV and radio ads = commercial advertisements
21. car didn't start up = had problem with the vehicle 22. shoes = footwear ; sneakers = trainers/ sports shoes
22. red-eye flight = limit the number of stops 23. voucher (n) = coupon (n)
23. busy season (n) = peak season (n) 24. Spanish courses = studying foreign language
24. pastime (n)= leisure , recreation, hobby, interest 25. entree = main course; appetizer = starter
25. a television broadcast = be on television 26. steak = beefsteak
26. a new health care facility = a new hospital wing 27. vacation (n) = holiday = trip
28. breakfast, lunch, dinner = meal
29. a variety of dishes = diverse dishes

PLACES EVENTS
1. Italy = Europe 1. picnic (n) = an outdoor event (n)
2. bank = a financial institution 2. anniversary (n) = special program
3. ABC Builders = construction company 3. seminar (n): = workshop = convention = symposium
4. storage room = stockroom 4. baseball game = sports event
5. warehouse (n) = facility (n) 5. grand opening = special event
6. container boxes = storage place 6. training session = educational session
7. headquarters (n) = main office 7. Christmas party = holiday party
8. front desk = reception desk 8. exhibition (n) = expo (exposition) = an event
9. new bakery = new business 9. awards banquet/ ceremony (n)= event (n)
10. ambiance (n): atmosphere 10. live performance = stage performance
11. hair salon (n) = beauty salon (n) 11. farewell party (n) = social gathering (n)
12. ballpark (n) = stadium 12. recruitment fair = career fair / job fair
13. Theater's website = theater's homepage
14. factory = assembly plant; firm (n) = company
15. where the course will be held = the location of a
course

110
 VERBAL PHRASES
1. launch (v/n) = release (v/n) 36. fix (v) = repair (v) = work on sth
2. renovate (v); renovation (n) = improve (v) 37. locate = find
3. donate (v) (solicit a) donation; donor (n) 38. submit (v) = hand in (v)
4. register (v) = enroll (v) 39. handle (v) = solve (v)
5. work overtime = work extra hours 40. install the cable = set up the cable
6. substitute (v) = replace a different one 41. see a play = see a show
7. make up one's mind asap = decide quickly 42. discuss with husband = talk with spouse
8. hire part-time employees = employ additional staff 43. open the door = unlock the door
9. commence (v) = begin, start 44. refund = get money back
10. buy (v) = purchase (v) 45. wait until tomorrow = postpone = delay (v)
11. contact = call 46. take turns (v) = share job responsibilities
12. renew (v)= extend (v) a membership 47. fill in an application (v) = complete a form
13. assist (v)= help = aid 48. verify (v) = check / affirm / confirm
14. have the flu = not feeling well 49. order (v) = make / place an order
15. organize (v): =hold = arrange = prepare 50. look at the menu = think about what to eat
16. switch off = turn off 51. commute (v) = drive to work
17. go on business= be away on business 52. fill out the application form
18. sign up right away (v): = register soon(v) = complete some paperwork
19. already started = had a slow start = late 53. put down a deposit = leave a deposit
20. log on (v) = sign in 54. expedite (v): make sth faster / accelerate
21. relocate = move 55. alleviate (v): decrease (v/n) >< increase (v/n)
22. drop by (v) = stop by; visit a site 56. The price is going up = The fare will increase.
23. take the same flight = travel together/ accompany 57. A friend recommended ....= A friend told about...
24. anticipate (v): = expect (v) 58. Put it on hold for me. = Reserve the item for me.
25. finalize a contract = close a deal 59. be laid off = be fired/ dismissed
26. look over the sales figures = review the report = lose jobs / unemployed/ jobless
27. pick up a cousin = give a relative a ride 60. make copies of the handouts = duplicate the handouts
- pick up the incoming marketing director 61. run behind schedules = miss the deadline
= meet with a new executive 62. check with the manager = consult with the supervisor
28. implement = carry out 63. provide me with information
29. run an orchard = grow fruit = pass details along to me
30. He hurt his leg. = He was injured. 64. have a look at = check
31. set up the projector = in the meeting room 65. move up = reschedule
32. take notes for you = provide you some details 66. look over our expenses = review financial records
33. come back tomorrow = return another day 67. showcasing = display/ exhibiting
34. ask someone in HR = inquire about vacancies 68. receive a refund = get their money back
35. move somewhere else = change the venue 69. write down my comments = provide written comments

111
 PART 4 – SHORT TALKS

TOPICS FOR PART 4

I. ANNOUNCEMENTS & ADVERTISEMENTS

A. VOCABULARY
sign up đăng ký receive a 30% discount nhận được giảm giá 30 %
inclement weather thời tiết khắc nghiệt until further notice cho đến khi có thông báo mới
inconvenience (n) sự bất tiện staff meeting cuộc họp nhân viên
brand new (a) mới tinh agenda chương trình nghị sự
special offer (n) đợt khuyến mãi đặc biệt maternity leave (n) phép thai sản
Monday through Saturday từ thứ 2 tới thứ 7 sales exceed $40 million doanh thu vượt 40 triêu đô
gourmet (n) người sành ăn Weather lets up. Thời tiết đã đỡ hơn.
be good for tốt cho reservation(n) việc đặt chỗ
be in the mood for đang muốn specialize in (v) chuyên về
get a full refund nhận lại tiền hoàn trả 100% May I have your attention, please? Xin quý vị chú ý!
clearance sale bán thanh lý check-out counter (n) quầy tính tiền (ở siêu thị)
subscribe(v) đặt (báo) home appliances (n) vật dụng trong nhà
warranty (n) sự bảo hành install (v) lắp đặt
reasonable (a) hợp lý, phải chăng ingredient (n) thành phần

B. LISTENING PRACTICE

1. What is being advertised? 7. What will the passenger be traveling on?

(A) TV (A) A plane
(B) A restaurant (B) A train

2. When is Grandma Jessie's closed? 8. Who will collect the boarding passes?
(A) Saturday (A) The conductor
(B) Sunday (B) The ticket agent
----------------------------------------------- -----------------------------------------------------------------
3. What will the passenger receive? 9. When does the sale end?
(A) A ticket (A) 5th
(B) A free meal (B) 15th

4. What should passenger do? 10. What is the largest discount being opened
(A) Go to the ticket counter during the sale?
(B) Go to the restaurant (A) 15%
--------------------------------------------------- (B) 70%
5. To whom is this talk directed?
(A) Food company employees
(B) Food mart shoppers

6. What is mentioned about Jumbo Hamburger?

(A) It has 147 employees.
(B) It has a market share of 8%.
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PRACTICE 1
7. Why is the boat departing late?
1. What is the advertisement about? (A) Bad weather
(A) A sailboat (B) Technical problems
(B) A restaurant (C) Not all passengers are boarded.
(C) A food market (D) The docks are under construction.
(D) A beach house in Vietnam 8. What time can the passenger board after
2. What is mentioned about Saigon House? the delay?
(A) The prices are economical. (A) 4:30
(B) It is well known for its service. (B) 6:00
(C) The interior is unique. (C) 6:30
(D) It is located on the beach. (D) 8:00
3. What can be seen in one of the dining 9. What does the announcement ask the
rooms? passengers to do?
(A) A sailboat (A) Hold on to their tickets
(B) A map of Vietnam (B) Return to the boarding area before 6
(C) A couch (C) Wait until 4:30 to ride the boat
(D) A TV set (D) Have some snacks while waiting

_______________________________________
4. Where will the company picnic be held if it
doesn't rain?
(A) Nancy Hadley's house
(B) Greentree Park 1.
(C) San Francisco 2.
3.
(D) Elm Restaurant
4.
5.
5. Who will be providing the food? 6.
(A) Nancy Hadley 7.
(B) The cafeteria staff 8.
(C) A caterer 9.
(D) Greentree Park staff

6. Who will be attending the picnic?

(A) Elm Restaurant employees
(B) Greentree Park patrols
(C) Company employees
(D) Community basketball players

113
PRACTICE 2

Travel Reimbursement Form George's Furnishings

Summer Bonanza
Item Price Receipt Included? 20%
Additional Off
Gas $700 Yes Entire Purchase
Meals $750 Yes Sale Hours
Monday through Friday: 9 a.m. - 8 p.m.
Motel $300 Yes Saturday: 9 a.m. - 9 p.m.
Photocopies $20 No Sunday: Closed

7. What is the purpose of this discussion? 7. What service do store representatives perform?
(A) To explain a policy (A) Free furniture polishing
(B) To announce a change (B) Designing rooms
(C) To show the location of a document (C) Measuring home space
(D) To correct an error (D) Creating customized furniture

8. Look at the graphic. According to the speaker, which 8. What will customers receive if they participate in the
item cannot be reimbursed? service?
(A) Gas (A) Advanced sale notice
(B) Meals (B) Free shipping
(C) Hotel (C) A free gift
(D) Photocopies (D) An extra discount

9. What will most likely happen after the meeting? 9. Look at the graphic. On which day can a customer use
(A) A document will be sent. the coupon?
(B) A workshop will be held. (A) Friday
(C) Travel arrangements will be made. (B) Saturday
(D) An item will be returned. (C) Sunday
(D) Monday

II. NEWS (WEATHER / TRANSPORTATION) & TOURS

WEATHER TRAFFIC
- Types of weather: sunny, rainy, etc. - Problems : traffic jams/ congestion , delay
- Temperature: high? / low? - Causes : accidents , bad weather
- Directions: north / south / east / west - Solutions : wait, detour
- Forecast: today , tomorrow, weekend >< yesterday
- Advice: warm clothes, picnic

TOUR
Speaker? – tour guide
Means of transport? - bus
Plan (change) : time to meet / explore alone
History of destination
Dos and don’ts: take photos / touch / bring camera

114
A. VOCABULARY

start the tour bắt đầu chuyến tham quan stay tuned giữ nguyên sóng (khi bắt đài)
traffic accident on the highway tai nạn giao tour commencement sự bắt đầu chuyến tham quan
thông trên xa lộ
guided tour chuyến tham quan có hướng dẫn viên explore on your own tự khám phá
Temperatures go up over 100 degrees. Nhiệt độ icy road con đường đóng băng
lên tới hơn 100 độ.
commercials quảng cáo trên TV / radio show host người dẫn chương trình cho buổi biểu diễn
downtown (n) (a) trung tâm ease the traffic làm giao thông thông suốt
northbound (a) đi về hướng bắc tropical thunderstorm bão nhiệt đới có sấm chớp
severe congestion tình trạng kẹt xe nghiêm trọng cottage (n) nhà tranh
Traffic is backed up. Xe cộ đang bị kẹt cứng. weekly program chương trình hằng tuần
air (v) phát sóng have one's residence cư trú
wild creature sinh vật hoang dã non-toxic cosmetics mỹ phẩm không độc hại
sophisticated (a) phức tạp sculpture (n) ngành điêu khắc
commuter (n) người đi làm đường xa

B. PRACTICE LISTENING
1. Who is Gina? 7. Who is the speaker?
(A) A disk jockey (A) A museum tour guide
(B) An English teacher (B) A museum guard

2. What is Sarah's request? 8. What will the tourists do next?

(A) Seoul DJ Hot (A) They will have a look around in the video arts
(B) Pretty Day by Eugene section.
------------------------------------------------------------ (B) They will learn about an artist's life.
----------------------------------------------------------------

3. What transportation is used for this tour? 9. Why do the developers keep their prices low?
(A) Foot (A) They are a non-profit organization.
(B) Bus (B) Their programs are used more widely.

4. What can the visitor get for free on the tour? 10. What have the developers done to the
(A) Cold drinks software?
(B) Breakfast and coffee (A) Simplified
(B) Make it complicated
-----------------------------------------------------------------
5. What does the Fisher Company make?
(A) Food
(B) Cosmetics

6. What does Fisher products have a reputation in?

(A) Products that are free of toxic chemicals
(B) The cheapest cosmetic products

115
D. PARAPHRASING

WORDS / PHRASES
tour explore the place
well-known writer  famous author
bottling factory bottled water manufacturing
stop at a tropical botanical garden  visit to see some plants
get to the lodge arrive at the hotel

SENTENCES

1. You should be back here at the main entrance in one and a half hours.
People are supposed to meet at the gate in 90 minutes.

2. I'd like to give you a quick update on the expressway traffic.

The speaker gives the traffic information.

3 We will leave for the island of Halua at 3 p.m.

We will depart for the place in the afternoon.

4. Motorists are advised to avoid Elm St.

The listeners are asked to detour.

5. The clouds have been broken.

The rain has let up.

PRACTICE 1

1. What will the government do with the park? 4. When will the construction begin?
(A) Protect the park (A) June 1st
(B) Make it a national arboretum (B) June 4th
(C) Make the park larger (C) July 1st
(D) Make the park smaller (D) August 5th

2. What is NOT a reason the park was chosen? 5. Where is the construction taking place?
(A) Its quiet setting (A) On Route 2 between Main St. and Diamond St.
(B) Its size (B) On Route 4 between Harper Lane and Main St.
(C) Its unique color (C) On Route 2 between Harper Lane and Main St.
(D) Its natural beauty (D) On Route 3 between Harper Lane and Arctic Blvd.

3. What do some residents say about the decision? 6. How long will the construction last?
(A) It is a very good choice. (A) 2 days
(B) It will increase traffic. (B) 2 weeks
(C) They are unhappy with the decision. (C) 2 months
(D) They want some money. (D) 3 months

116
7. What is the good news for the travelers?
(A) There is no good news.
(B) Ticket prices will be lower this month than last month.
(C) There will be extra seats. 1.
(D) Weather is great. 2.
3.
8. What is the bad news for the travelers? 4.
(A) Some flights will be less comfortable. 5.
(B) Ticket prices are higher. 6.
(C) There is no bad news. 7.
(D) There will be extra seats. 8.
9.
9. What can be assumed about the airlines?
(A) They have the best airplanes.
(B) They are overbooked.
(C) It is a vacation season.
(D) They are not doing well in business.

PRACTICE 2 – BROADCAST & TOUR

7. Where does the man most likely work?

Lion's Den
(A) A radio station
(B) A website-hosting company
(C) An advertising company
(D) A television broadcasting station Arctic Bird
Mammals Sanctuary
8. What has Latitia Friedman recently done?
(A) Given a weather report
(B) Moderated a forum Reptile
(C) Released a book World
(D) Done a TV interview
7. According to the speaker, what is amazing about the
9. What does the speaker imply when he says, "We've zoo?
never had a guest like this before"? (A) Its history
(A) He is not used to having guests on the show. (B) Its array of animals
(B) He prefers male guests. (C) Its natural habitats
(C) He doesn't know much about business. (D) Its tours
(D) He thinks the guest is very generous.
8. What are the listeners asked NOT to do?
(A) Visit other areas
(B) Speak in loud voices
(C) Ask questions during the tour
(D) Use a camera

9. Look at the graphic. Where will the listeners most

likely go next?
(A) The Arctic Mammals
(B) The Lion's Den
(C) The Bird Sanctuary
(D) The Reptile World
117
III. RECORDED MESSAGES / PERSON INTRODUCTION

A. VOCABULARY
return the call gọi lại check with the supervisor kiểm tra thông tin với giám sát
I’ll get back to you. Tôi sẽ gọi lại cho anh / chị. working hours giờ làm việc
You've reached PPC Co. Công ty PPC đây ạ. put A through to B nối máy cho A nói chuyện với B
get a high evaluation được đánh giá cao outstanding researcher nhà nghiên cứu xuất sắc
in this field trong lĩnh vực này keynote speaker diễn giả chính
gathering cuộc họp mặt give a big applause nhiệt liệt hoan nghênh
practical (a) thực tế It turns out that Hóa ra là
brochure tập sách mỏng (quảng cáo/ hướng dẫn) contact person người để liên hệ của 1 công ty
the first thing next morning việc đầu tiên phải làm host the retirement party chủ trì tiệc chia tay
sáng mai nhân viên về hưu
be grateful (a) biết ơn a devoted worker một công nhân tận tụy
I'm pleased with Tôi rất hài lòng về It’s honorable. Thật vinh dự.
be due next week đến hạn vào tuần tới outline (n) dàn ý
get a good response from a customer nhận được extension number số nội bộ
phản hồi tích cực từ khách hàng
founder người sáng lập appreciation sự cảm kích
privilege(n) đặc ân step down from the position thôi giữ chức vụ

B. PRACTICE LISTENING

1. Who is David West? 7. Who is Michael?

(A) A dentist (A) JC's boss
(B) An energy researcher (B) A co-worker of Mary

2. How is the speaker acquainted with David West? 8. What happens tomorrow?
(A) He went to one of David West's previous talks. (A) Presentation
(B) He has done research with him. (B) A movie premiere
------------------------------------------------------------------- ----------------------------------------------------------------
3. What does Ronald say about the projectors? 9. Who probably is Martha?
(A) The V-10 is too big. (A) The owner of Taco Center
(B) He needs a V-12. (B) An employee of a tortilla factory

4. What is Ronald going to need? 10. What does Martha say about the new white
(A) A V-10 projector corn tortillas?
(B) 100 more copies of the brochure (A) It tastes the same as yellow corn tortilla.
------------------------------------------------------------------ (B) They have gotten very good response from
5. Why is there a party for Frank Thomas? the customers.
(A) Because he's 25 years old
(B) Because it's his retirement

6. For what reason is he being appreciated?

(A) He's been a devoted employee for 25 years.
(B) Because he's smooth.

118
D. PARAPHRASING

WORDS / PHRASES
return the call call back
check with the supervisor talk with the boss
working hours business hours
brochure  booklet
a devoted worker a hard-working employee

SENTENCES

1. We offer a wide range of financial services.

The clients have many options to choose.

2. She will take the position as a department head.

 She will lead the department.

3. Please give him a big applause.

 The speaker is asking people to welcome the guest speaker.

4. I’ll put you through to him.

 I’ll connect you with him.

PRACTICE 1

1. Who is Mark Hunt? 4. When will the store be open again?

(A) A fire fighter (A) Monday
(B) A captain of the community service program (B) Tuesday
(C) The owner of the theatre (C) Friday
(D) A loan shark (D) Sunday

2. What does Mark Hunt say about his classes? 5. What does the store probably NOT
(A) They last 2 hours. sell?
(B) They last 3 hours. (A) TVs
(C) They start at 5:30 p.m. (B) DVD players
(D) They end at 9:00 p.m. (C) Leather coats
(D) Radios
3. Who does Mark teach?
(A) People who want to become a fire fighter 6. Which item is discounted?
(B) People without jobs (A) Speakers
(C) Other fire fighters (B) Home theatres
(D) Children (C) CDs
(D) CD players

119
 7. Why is the check being written?
(A) Payment for the business
(B) For the broken window
(C) Money owed for the luncheon
1.
(D) Anna Lee's pay check
2.
3.
8. When will the check be mailed? 4.
(A) This afternoon 5.
(B) February 20th 6.
(C) Lunch time 7.
(D) Next time 8.
9.
9. What is Holiday Catering's job?
(A) Preparing corporate luncheon
(B) Replacing windows
(C) Fixing windows
(D) Making checks

Practice 2
TOPIC: RECORDED MESSAGE TOPIC : SPEECH

7. What kind of company does Ms. Barnes work for? 4. Who is Dr. Seung-Joon Kim?
(A) A furniture production company (A) A researcher
(B) A sign manufacturing company (B) A medical specialist
(C) An advertising company (C) A conference organizer
(D) A toy company (D) A community professor

8. What does Ms. Barnes imply when she says, "l just 5. What will happen after the discussion?
don't think I can get out of bed today"? {A) A special dinner will be held.
(A) She didn't get any sleep last night. (B) A slideshow will be presented.
(B) She is too sick to attend the meeting. (C) A question-and-answer session will be held.
(C) She doesn't want to go to the meeting. (D) A survey will be given out.
(D) She isn't happy with the design of her bed.
6. Where will the discussion take place?
9. What will Ms. Barnes most likely do next? (A) At a community center
(A) Meet a client (B) At a city hospital
(B) Redo a design (C) At a school auditorium
(C) Send a document (D) At a concert hall
(D) Call her office
4.
7. 5.
8. 6.
9.

120
 PART 6 - TEXT COMPLETION
Tenses, Relative clause, Comparisons, Conjunctions, Prepositions,
MAIN FOCUS:
Pronouns, Conditional clause, Verbals, Nouns & Determiners
1. Grammar
jh, 2. Vocabulary Collocations: meet a deadline / a need; make a decision; set a goal
3. Expressions
4. Context I’m writing this to let you know…; Please find …attached. ; Feel free to
5. Coherence ask…; Don’t hesitate to ask…; I can be reached at …

1. Questions 132 – 134 refer to the following _____

2. TITLE (if any)
Company’s policies
3. From: (if any)
1. __salary___. __insurance__. ____132.____ To:
__vacation__. __leaves___. Re / Subject: ______
4. Introduction

Announcement
Company’s policies
1. __good news___. __132. good news___.
1. __salary___. __insurance__. __leaves___. __good news__. __good news__.

__132. vacation__.
2. __good news___. __132. good news___.
__These good news__.

PRACTICE:
- I ……………..(1) this to ……………….(2) you know that..
1. A. wrote 2. A. inform
B. am writing B. advise
C. have written C. let
D. had written D. announce

- This letter is to………………… (3) you that

3. A. inform B. advice C. let D. announce

- I would ………………..(4) it if you could send me an application form.

4. A. advocate B. appreciate C. anticipate D. evaluate
- We would be -------------- (5) if our rooms could be next to each other.
5. A. happy B. satisfied C. grateful D. pleased

121
- …………………(6A) please find / you can find a map which ……………….(7) you with directions to the
convention center.
6. A. Attach / Enclose 7. A. provide
B. Attaching / Enclosing B. provides
C. Attached / Enclosed C. providing
D. Attachment / Enclosure D. provision

Please find ---------------- (6B) my CV.

- A map --------------- (8) so that you can find the location more easily.
8. A. attach
B. is attached
C. has attached
D. was attached

- It has come to my ………………….(9) that you have been showing up late recently.
9. A. attendance B. participation C. attention D. anticipation

- Sorry for not giving you much / plenty of …………………..(10A) .

10. A. notice B. announcement C. note D. notification

- The swimming pool will be closed until further ---------------- (10B).

- Thank you for your ………………………(11).

11. A. attention / cooperation C. attending / cooperating
B. attended / cooperated D. attend / cooperate

- The renovation will begin next week. Sorry about any ……………..(12) it ………………(13) for you.
12. A. convenient 13. A. caused
B. convenience B. has caused
C. inconvenient C. cause
D. inconvenience D. may cause

- If you have …………………(14) question(s), don’t ………………………(15) to ask.

14. A. a 15. A. estimate
B. an B. hesitate
C. some C. be afraid
D. any D. fear
- Should you have any queries, feel ………………………(16) to ask.
16. A. free
B. freely
C. freedom
D. freeness

17. - My CV ------------(17) that I am skilled in electronics.

A. shows B. showed C. is shown D. showing
122
PART 6

Directions: Read the texts that follow. A word, phrase or sentence is missing in parts of each text. Four answer
choices for each question are given below the text. Select the best answer to complete the text. Then mark the
letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following e-mail.

To: jaredkho@[Link]
From: angelazucker@[Link]
Date: 22 June
Subject: Thanks!

Dear Dr. Kho,

Thanks for (131) ______our laboratory yesterday. As always, your expertise (132) _______. Our technicians
especially benefited from your demonstration of the updated imaging systems, as well as from the general
discussion of principles behind the technological advances in the lab setting.

Over the next few months, I will be hiring several more technicians. Would (133) _______ be available to lead
another session in October? (134) _______. Please let me know so we can discuss the details.

Sincerely,
Angela Zucker

131. 133.
(A) calling (A) theirs
(B) opening (B) yours
(C) visiting (C) you
(D) staffing (D) they

132. 134.
(A) appreciates (A) Many of the candidates seem very promising.
(B) will be appreciated (B) If so, it would be a great help to the new employees.
(C) is appreciating (C) With your input, the process will be quick
(D) was appreciated (D) These technicians adhere to strict regulations.

123
Question 135-138 refer to the following article.

BRENTON (March 22)—Yesterday, Brenton Railway won a $37 million grant from the Federal Transit Agency.
Thanks to the (135) _________, construction of the proposed train terminal in Kirk Valley can now begin.

The expansion of the rail system is certainly good news for many in the community. (136) ________. Drivers, too,
are pleased about the grant. Edgar Simental, (137) _________ lives near the planned Kirk Valley Station, says,
"What a relief for commuters like me. We have had to endure steadily worsening road traffic (138) _______
some time now. I anticipate taking the train instead of my car to work every day as soon as the station opens."

135. 137.
(A) funding (A) likewise
(B) policy (B) another
(C) design (C) then
(D) strategy (D) who

136. 138.
(A) Riders will no longer be able to park their cars at the terminal. (A) for
(B) Officials have confirmed that construction has been postponed indefinitely. (B) with
(C) The cost of a monthly train pass, however, is expected to increase. (C) about
(D) The project will create about 75 permanent jobs at the station. (D) on

Questions 139 – 142 refer to the following e-mail.

To: Josephine Blum [jblum@[Link]]

From: Charlie Timmer [ctimmer@[Link]]
Re: Outstanding reviews
Date: April 2

Dear Josephine,

The other managers and I were pleased to read the recent glowing reviews in both the Gazette Daily Press and
the Downtowner. We agree that your contributions to Serene Lake Restaurant have been (139) __________.
Therefore, we are happy (140) _______ you a bonus that will be paid with your next weekly paycheck on April 8.

(141) _______, we are raising your salary by 10 percent, effective May 1. Since you began as Executive Chef in
December, our sales have more than doubled. (142) ________. These positive trends are directly linked to your
stellar performance.
Many thanks from the management team of Serene Lake Restaurant.

Charlie

124
 139. 141.
(A) withdrawn (A) For example
(B) matched (B) In addition
(C) affordable (C) Nevertheless
(D) exceptional (D) On the other hand

140. 142.
(A) to award (A) An assistant manager will be hired as soon as possible.
(B) an award (B) The restaurant will be open late on weekends beginning next month.
(C) it awarded (C) You are the only staff member who receive a raise this year.
(D) that awards (D) Our ratings in local magazines have risen significantly.

Questions 143 – 146 refer to the following article.

Education Fair
(9 July)—The annual International Higher Education Fair came to Jakarta for the third consecutive year on
Saturday, 7 July. (143) _________. As usual, American and Australian universities were (144) _______represented.
(145) ________, observers noted that participation from European and Asian universities has been increasing year
by year. Also noticeable was the fact that many more graduate students attended the (146) ________ this year
than in the past.

143. 145.
(A) A teachers' conference was also held at the same hotel. A) Moreover
(B) The fair featured hundreds of institutions from all over the world. (B) Rather
(C) Local student organizations arranged the evening entertainment. (C) Instead
(D) Registration fees were waived for those who volunteered to work at the fair. (D) Thus

144. 146.
(A) heavy (A) class
(B) heavily (B) demonstration
(C) heavier (C) event
(D) heaviness (D) ceremony

125
MORE PRACTICE:
Questions 131-134 refer to the following notice.

Beverly Boutique: Sales Assistant Position

Our boutique is looking for enthusiastic candidates for our sales assistant position. 131. __________. Previous
experience in a similar position is preferred, but not necessary. Organizational skills is also a must, as well as
some experience with computer use. Most of all, we need someone who is personable, someone who can
make customers feel 132. __________, and someone who is passionate about fashion. Duties will include
serving customers, taking inventory, and minor jobs around the boutique such as sweeping and locking the
doors at closing time. Payment will be by sales commission which gives employees more 133. __________to
serve their customers as best they can. Hours will be flexible. For more information, please visit our website.
If you 134. __________in the position, please send your resume to Rita at rlan@[Link].

131. (A) Our boutique is the leader in trendy fashions. 133. (A) influence
(B) Hurry before the promotion ends. (B) incentives
(C) Candidates need to be friendly and able to communicate with (C) insistence
customers in all kinds of situations. (D) consideration
(D) Come visit our store to see what our business is about.

132. (A) comfortable 134. (A) be interesting

(B) appropriate (B) were interesting
(C) neglected (C) interest
(D) convenient (D) are interested

Questions 135-138 refer to the following advertisement.

Handy Maids Home Service

Call us at 555-1244

Handy Maids Home Service 135.___________ professional cleaning services for your business or home.
We steam vacuum carpeted areas, polish hard-wood flooring, wipe away all traces of dust and dirt in hard-to-
find areas, and clean out clutter. Our 136. _________service is second to none in the tri-state area. We provide a
one-day service after estimations are calculated. 137.__________, we provide weekly and monthly services for
customers who request it.

The cleaning products we use are environmentally friendly and pet and child safe. 138. __________.
Please visit our website at [Link] or call us for more information.

135. (A) provide 137. (A) In addition

(B) provides (B) Because
(C) provided (C) On the other hand
(D) providing (D) As a result

136. (A) unusual 138. (A) We make sure that your pets and children don't go near the chemicals.
(B) peculiar (B) In fact, we aim to make the home and business a safe and clean place
(C) best without the use of harsh chemicals.
(D) exceptional (C) The all-natural cleaning agents may not be as effective, but they are safe.
(D) Pets and children will be asked to leave the premises during cleaning.

126
Questions 139-142 refer to the following letter.

October 09
Bob Prosser
342 Winkler Ave
Fairbanks, AK 20037

Dear Mr. Prosser,

The information that you 139. ____________ about changes to the hunting permit scheme has been enclosed.
Please note that each permit must be filled out and applied for separately. When filling out your application, you
must mark all answers clearly and with a black or blue pen. Please do not use cursive script, print only. Each
application 140. ________enclosed in its own envelope and received before the applicable deadline.
141.__________ Because of this, you must plan your submissions in a timely fashion to make sure that you receive
your permit while the applicable season is still open. I hope that the information 142.__________answers all of
your questions. Take care and happy hunting.
Sincerely,

Shirley Horn

Executive Secretary
Department of Wildlife
Fairbanks, Alaska 31009

139. (A) provided 141. (A) Received applications can take up to 5 weeks to process.
(B) supply (B) Applications are never approved before the season is over.
(C) request (C) Sometimes applications get lost.
(D) requested (D) Never make an application in person.

140. (A) won't be 142. (A) enclose

(B) would be (B) enclosing
(C) must be (C) inclose
(D) couldn't be (D) enclosed

127
Questions 143-146 refer to the following notice.

Date: August 22
To: All Sales Team Members
From: Melinda Lackey, Sales Manager
Subject: Rental Policy

For some 143. _________, we allowed sales reps to pay for their car rentals up front with their personal cards
or cash and then be reimbursed later. This is no longer the policy. It has not been the policy for over two
months now. As of June 15, all payments for rentals were supposed to have 144. ___________with the
company card that was assigned to each of you. Larry in accounting has informed me that he has received 6
different reimbursement forms since then. I have gone ahead and allowed Larry to process those 6 forms. 145.
__________ I'm sorry for the 146. _________tone, but everyone was asked to do this in July. If you have any
questions, please contact me directly.

143. (A) distances 145. (A) Only Fonitna Rental should be used to book cars in the future.
(B) place (B) But, as of tomorrow, no one will be reimbursed.
(C) event (C) He will redesign the form by the beginning of next week.
(D) time (D) Everyone is required to turn in their cards as soon as possible.

144. (A) making 146. (A) overreaching

(B) to be made (B) gracious
(C) makes (C) benevolent
(D) been made (D) harsh

128
 PART 7 – READING COMPREHENSION
1. Single Passages: 10 x 2- 4 questions each = 29 questions
2. Double Passages: 2 x 5 questions each = 10 questions
3. Triple Passages: 3 x 5 questions each = 15 questions

Question Types:

A. INTRODUCTION
You can find answers to General Information Questions such as:

Who issued this notice? / Who is Mr. Hunter?

Who is the intended audience of the advertisement?
Which issue is discussed in the passage? / What event is being advertised?
What is the main idea [purpose] of the email / letter / article?

B. BODY
You can find answers to Specific Information Questions such as:

When will Ms. Newman start work?

Where will the event be held?
What is enclosed / attached to the letter / email?

C. CONCLUSION
You can find answers to Do-next Information Questions such as:
What does Ms. Ono encourage the employees to do?
What are applicants required to do?
What is Mr. Duncan asked to do after receiving the letter?

D. THROUGHOUT THE PASSAGE, you are often asked Inference Questions such as:
What can be inferred about Ms. Wong?
What will Ms. Lopez probably do next?
Where would this notice most likely be seen?
What should people do after reading the memo?
What is NOT listed as a service available?

E. Vocabulary Questions:
The word “cover” in Paragraph 2, line 1 is closet in meaning to

F. Missing sentence:
Put a sentence in one of the four vacant spots.

129
 TIPS
* Look at the questions first. Skim questions to identify where to look for answers.
* Pick out the key words in the questions.
* Do the specific questions / easier questions first. Leave “NOT”questions to last.
* Scan the passage for the key words/ ideas, then choose the best answer choice.
* Use context to answer vocabulary questions.
* In inference questions, look for words or ideas in the passage related to the things noted in
each answer choice.
*Check what different parts of the chart, table or form refer to.
*Be careful of the “small print”.
*Watch for connected information between texts.
* Eliminate incorrect answers and choose what's left.

Questions 153 to 155 refer to the following memo.

To: All employees
From: Tylor Johns
Date: May 20
Subject: Parking lot

This is an announcement that the management has approved a plan to repave the employee
parking lot. The work will begin on June 1. During the work, employees are not allowed to use
the parking lot. We strongly recommend taking public transportation. Employees can use a
parking lot in the Commerce Building for $100 a month. The work should be done by June 15.
Please accept our apologies for the inconvenience and thank for your cooperation.

Tylor Johns
Facilities manager

1. What is the purpose of the memo?

(A) To announce the opening of the new employee parking lot
(B) To inform staff of maintenance work
(C) To thank employees for their cooperation
(D) To announce a partnership

2. How long will the construction take? 3. What inconvenience will employees face in June?
(A) Several days (A) They should work overtime.
(B) One week (B) They are prohibited from using the parking lot.
(C) Two weeks (C) The parking rates will be raised to $100.
(D) A month (D) They should collaborate in the repaving work.

130
British English American English Meaning
autumn autumn, fall mùa thu
barrister attorney luật sư
bill (restaurant) bill, check hóa đơn
block of flats apartment building chung cư
boot trunk cốp xe
car automobile xe hơi
car park parking lot bãi đậu xe
chemist's drugstore, pharmacy nhà thuốc tây
chips fries, French fries khoai tây chiên hình
que
the cinema the movies rạp chiếu phim
crisps potato chips khoai tây chiên hình lát
crossroads intersection; giao lộ
crossroads (rural)
drink-driving drunk driving lái xe lúc say rượu
driving licence driver's license bằng lái xe
engine engine, motor máy móc, động cơ
estate agent real estate agent môi giới nhà đất
flat apartment, flat, studio căn hộ chung cư
flyover overpass cầu vượt
ground floor ground/first floor tầng trệt
handbag handbag, purse, túi xách
shoulder bag
holiday vacation kì nghỉ
lift elevator thang máy
lorry truck, semi, tractor xe tải
mad crazy, insane điên

131
British English American English Meaning
maths math môn toán
motorbike motorcycle xe máy
motorway highway, freeway, đường cao tốc
expressway, interstate
highway, interstate
pavement sidewalk vỉa hè
petrol gas, gasoline xăng dầu
pocket money allowance tiền tiêu vặt / trợ cấp
post mail thư từ
postbox mailbox thùng thư
postcode zip code mã bưu điện
postman mailman, mail carrier, người đưa thư
letter carrier
public toilet rest room, public nhà vệ sinh công cộng
bathroom
railway railroad đường ray xe lửa
return (ticket) round-trip vé khứ hồi
rubbish garbage, trash rác
rubbish-bin garbage can, trashcan thùng rác
saloon (car) sedan xe hơi
shop shop, store cửa hàng
single (ticket) one-way vé 1 chiều
solicitor lawyer, attorney luật sư
sweet candy kẹo
taxi taxi, taxi cab, cab xe taxi
telly, TV television, TV ti vi
timetable schedule thời gian biểu, lịch
tin can lon , hộp thiếc
torch flashlight đèn pin
trousers pants, trousers quần tây

132
 IRREGULAR VERBS
1 blow blew blown thổi
2 draw drew drawn vẽ, rút
3 fly flew flown bay
4 grow grew grown mọc, phát triển
5 know knew known biết
6 show showed shown/ed chỉ cho xem
7 throw threw thrown ném

8 drive drove driven lái xe, làm

9 ride rode ridden cưỡi
10 rise rose risen tăng
11 write wrote written viết

12 bite bit bitten cắn

13 hide hid hidden giấu

14 bend bent bent bẻ cong, quẹo

15 build built built xây, chế tạo
16 lend lent lent cho mượn
17 send sent sent gửi
18 spend spent spent trải qua, dùng

19 broadcast broadcast broadcast phát sóng

20 forecast forecast forecast dự đoán
21 upset upset upset làm buồn

22 bet bet bet cá cược, đoán

23 burst burst burst nổ
24 cost cost cost trị giá
25 cut cut cut cắt
26 fit fit fit vừa vặn
27 hit hit hit đánh, tấn công
28 hurt hurt hurt làm đau
29 let let let để
30 put put put đặt, để
31 quit quit quit bỏ
32 set set set thiết lập
33 shut shut shut đóng

133
34 bid bid bid bỏ thầu
35 read read read đọc
36 spread spread spread lan rộng

37 burn burnt burnt cháy, đốt

38 deal dealt dealt (+with) giải quyết
39 dream dreamt/ed dreamt/ed mơ
40 dwell dwelt dwelt sống
41 kneel knelt knelt quỳ
42 learn learnt/ed learnt/ed học
43 mean meant meant nghĩa, ý..
44 smell smelt smelt ngửi, có mùi
45 spell spelt spelt đánh vần
46 spill spilt spilt đổ tràn
47 spoil spoilt spoilt làm hỏng

48 bind bound bound bó, cột lại

49 find found found tìm thấy
50 grind ground ground xay

51 have had had

52 hear heard heard nghe
53 leave left left bỏ lại
54 light lit lit thắp sáng
55 sit sat sat ngồi

56 creep crept crept đi rón rén

57 keep kept kept giữ
58 sleep slept slept ngủ
59 sweep swept swept quét
60 weep wept wept khóc thút thít

61 become became become trở nên

62 come came come đến
63 run ran run chạy
64 do did done làm
65 go went gone đi
66 beat beat beaten
67 eat ate eaten ăn

134
68 forbid forbade forbidden cấm
69 forget forgot forgotten quên
70 forgive forgave forgiven tha thứ
71 give gave given cho
72 see saw seen thấy, gặp

73 begin began begun

74 drink drank drunk
75 ring rang rung reo
76 sing sang sung
77 sink sank sunk chìm, nhậm chìm
78 swim swam swum

79 bring brought brought đem đến

80 buy bought bought mua
81 catch caught caught đón, bắt
82 fight fought fought chiến đấu,đánh nhau
83 seek sought sought tìm kiếm
84 teach taught taught
85 think thought thought

86 break broke broken làm bể, gãy

87 choose chose chosen chọn
88 freeze froze frozen đóng băng
89 speak spoke spoken nói
90 steal stole stolen ăn cắp
91 wake woke woken thức dậy
92 shake shook shaken lắc, rung
93 take took taken

94 bear bore born mang

95 swear swore sworn thề
96 tear tore torn xé
97 wear wore worn mặc, đeo, xức

98 lie lay lain nằm

99 lay laid laid đặt, đẻ trứng
100 pay paid paid trả tiền
101 say said said

135
102 bleed bled bled chảy máu
103 breed bred bred nuôi
104 feed fed fed cho ăn
105 lead led led dẫn, lãnh đạo
106 meet met met
107 speed sped sped tăng tốc, chạy quá tốc độ

108 dig dug dug đào

109 get got got
110 hang hung hung treo
111 lose lost lost mất, thua
112 make made made
113 shine shone shone chiếu sáng
114 stand stood stood đứng, chịu đựng
115 shoot shot shot bắn, quay film
116 stick stuck stuck dính
117 sting stung stung (ong) chích
118 strike struck struck tấn công
119 understand understood understood
120 win won won thắng, đạt được

121 hold held held cầm, nắm, giữ, tổ chức

122 sell sold sold bán
123 tell told told

124 feel felt felt cảm thấy

125 fall fell fallen té / ngã

136
 SAMPLE TEST
Test 5

LISTENING TEST

In the Listening test, you will be asked to demonstrate how well you understand spoken English. The entire
Listening test will last approximately 45 minutes. There are four parts, and directions are given for each part. You
must mark your answers on the separate answer sheet. Do not write your answers in your test book.

PART 1
Directions: For each question in this part, you will hear four statements about a picture in your test book. When
you hear the statements, you must select the one statement that best describes what you see in the picture. Then
find the number of the question on your answer sheet and mark your answer. The statements will not be printed
in your test book and will be spoken only one time.

Statement (C), "They're sitting at a table," is the best description of the picture, so you should select answer (C) and
mark it on your answer sheet.

137
1.

2.

138
3.

4.

139
5.

6.

140
PART 2

Directions: You will hear a question or statement and three responses spoken in English. They will not be printed
in your test book and will be spoken only one time. Select the best response to the question or statement and
mark the letter (A), (B) or (C) on your answer sheet.

7. Mark your answer on your answer sheet. 20. Mark your answer on your answer sheet.
8. Mark your answer on your answer sheet. 21. Mark your answer on your answer sheet.
9. Mark your answer on your answer sheet. 22. Mark your answer on your answer sheet.
10. Mark your answer on your answer sheet. 23. Mark your answer on your answer sheet.
11. Mark your answer on your answer sheet. 24. Mark your answer on your answer sheet.
12. Mark your answer on your answer sheet. 25. Mark your answer on your answer sheet.
13. Mark your answer on your answer sheet. 26. Mark your answer on your answer sheet.
14. Mark your answer on your answer sheet. 27. Mark your answer on your answer sheet.
15. Mark your answer on your answer sheet. 28. Mark your answer on your answer sheet.
16. Mark your answer on your answer sheet. 29. Mark your answer on your answer sheet.
17. Mark your answer on your answer sheet. 30. Mark your answer on your answer sheet.
18. Mark your answer on your answer sheet. 31. Mark your answer on your answer sheet.
19. Mark your answer on your answer sheet.

141
Part 3

Directions: You will hear some conversations between two or more people. You will be asked to answer three questions about
what the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C), or (D)
on your answer sheet. The conversations will not be printed in your test book and will be spoken only one time.

32. Where is the conversation taking place? 38. What is the woman coordinating?
(A) At a park (A) A company banquet
(B) At a museum (B) A grand opening
(C) At a theater (C) A new-hire orientation
(D) At a car dealership (D) A yearly budget meeting

33. Why does the woman apologize? 39. Where do the speakers most likely work?
(A) An office is about to close. (A) At an insurance company
(B) An event has been canceled. (B) At a department store
(C) Some tickets are unavailable. (C) At a business school
(D) Some prices have increased. (D) At a bank

34. What does the man say he will do next? 40. What does the woman offer to do?
(A) Phone a friend (A) Find another presenter
(B) Register a complaint (B) Confirm an order
(C) Go to a different location (C) Book a venue
(D) Sign up for a membership (D) Prepare a contract

_________________________________________ _________________________________________

35. Why does the man say "I'm waiting for the 41. What is the conversation mainly about?
department budget proposal"? (A) Organizing a training session
(A) To request a document from the woman (B) Preparing for a business exposition
(B) To ask for a deadline extension (C) Finding a guest speaker for a convention
(C) To inform the woman about a scheduling change (D) Creating an employee handbook
(D) To explain why he cannot make a decision

36. What does the woman say about an office supplies 42. What does the man suggest doing?
estimate? (A) Printing a large sign
(A) It was already approved. (B) Revising a timetable
(B) It contained some mistakes. (C) Sending out invitations
(C) It was misplaced. (D) Making a pamphlet
(D) It is higher than expected.

37. What will the man discuss at a meeting? 43. What does Susan say she is concerned about?
(A) Product quality testing (A) An approaching deadline
(B) Candidates for a job (B) An incomplete order
(C) Contracts with vendors (C) A canceled reservation
(D) Design modifications (D) A dissatisfied client

142
44. What does the woman ask the man about? 50 What problem does the woman mention?
(A) The model number of a product (A) Customer complaints have increased.
(B) The availability of colors (B) Bad weather has been predicted.
(C) The price of an item (C) Parking in the area is expensive.
(D) The location of a store (D) The sales forecast is delayed.

45. Why does the woman say, "these sandals look 51. What does the man say he will decide tomorrow?
great"? (A) Whether the store will remain closed
(A) To convince a friend to buy shoes (B) Whether additional employees should be hired
(B) To show interest in making a purchase (C) When he will launch a new ad campaign
(C) To compliment a coworker (D) When he will meet with investors
(D) To express disagreement

46. What does the man say he will do? 52. What does the woman offer to help the man with?
(A) Print a receipt (A) Organizing a workshop
(B) Provide a coupon code (B) Making a work schedule
(C) Find a brand name (C) Contacting employees
(D) Check a Web site (D) Calling a consultant

_______________________________________ _______________________________________

47. Where do the speakers most likely work? 53. Where is the conversation taking place?
(A) In a bakery (A) In a hotel
(B) In an appliance store (B) In an airport
(C) At a warehouse (C) At a rental car company
(D) At a construction site (D) At a travel agency

48. What problem does the man mention? 54. According to the woman, what will the men
(A) An employee was late to work. receive?
(B) A machine was not working properly. (A) A parking pass
(C) A shipment was lost. (B) A travel guidebook
(D) A customer was not satisfied. (C) A rental upgrade
(D) A discount voucher

49. What will happen at noon? 55. What will the men most likely do next?
(A) A repair person will arrive. (A) Return to their workplace
(B) A display will be set up. (B) Change their hotel reservation
(C) A business will close. (C) Give a presentation
(D) An order will be delivered. (D) Eat at a restaurant

143
56. Why is the man calling?
(A) To check the status of an order
(B) To provide an updated phone number
(C) To schedule a repair
(D) To inquire about a bill

57. What problem does the woman mention?

(A) An invoice is missing.
(B) A credit card payment was not received
(C) An address was incorrect.
(D) A product is no longer in stock.

58. What does the woman offer to do?

(A) Talk to a supervisor
(B) Provide a refund 62. Who most likely is the man?
(C) Change a password (A) An author
(D) Add product insurance (B) A teacher
(C) A store clerk
___________________________________________ (D) A delivery person

59. Where most likely are the speakers? 63. What does the woman say she heard about the
(A) In a car repair shop book?
(B) In a bank (A) It will provide opportunities for discussion.
(C) In a parking garage (B) It is the first book in a series.
(D) In a computer store (C) It has been a best seller for many months.
(D) It is difficult for children to understand.

60. What does the man decide to do? 64. Look at the graphic. In which section is the book
(A) Return at a later time that the woman is looking for?
(B) Withdraw money from a cash machine (A) Nonfiction
(C) Call a customer service number (B) Young Adult
(D) Make a payment online (C) Travel
(D) Fiction
61. What will be sent to the man?
(A) An account statement
(B) An appointment time
(C) A confirmation number
(D) A warranty offer

144
 Blue Waters Restaurant Rating Battery Power Level Display
Atmosphere ★ ★ ★ ★
Prices ★ ★
Customer Service ★★ ★
Menu Options ★ ★ ★ ★ ★

0% 25% 50% 75%

65. Who most likely is the man? 68. What event is taking place?
(A) A financial advisor (A) A training session
(B) A food critic (B) A job interview
(C) An editor (C) A management meeting
(D) A chef (D) An award ceremony

66. Look at the graphic. What area does the woman 69. What does the man ask about?
want the restaurant to improve in? (A) Experiment results
(A) Atmosphere (B) Alternative power sources
(B) Prices (C) Additional order requests
(C) Customer service (D) Different model types
(D) Menu options

67. What does the man recommend doing? 70. Look at the graphic. According to the woman, how
(A) Renovating a building many bars will be displayed when the battery should be
(B) Asking employees for suggestions replaced?
(C) Offering cooking classes (A) Three bars
(D) Providing food samples (B) Two bars
(C) One bar
(D) Zero bars

145
PART 4
Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the
speaker say in each talk. Select the best response to each question and mark the letter (A), (B), (C) or (D) on your answer
sheet. The talks will not be printed in your test book and will be spoken only one time.

71. What is the main topic of the broadcast? 77. What business is the speaker calling?
(A) A weather report (A) A doctor's office
(B) A traffic update (B) A car repair shop
(C) A celebrity interview (C) A transportation service
(D) An international news story (D) An employment agency

72. According to the speaker, what will begin today? 78. Why did the speaker take a taxi?
(A) A conference (A) Her car broke down.
(B) A seasonal market (B) Her bus never came.
(C) A sports tournament (C) She was concerned about parking.
(D) A concert series (D) She was late for a party.

73. What does the speaker suggest that listeners do? 79. What would the speaker like to know?
(A) Arrive early (A) When a business will open
(B) Purchase tickets online (B) How much a repair will cost
(C) Bring warm clothes (C) How to get to an event
(D) Take public transportation (D) Whether a schedule has changed

___________________________________________ ____________________________________

74. Where is the announcement taking place? 80. Who most likely is the speaker?
(A) At a shopping mall (A) An accountant
(B) At a ski resort (B) A travel agent
(C) At a design company headquarters (C) A computer technician
(D) At a sports stadium (D) A hiring manager

75. What does the speaker say will happen immediately 81. What does the speaker mean when she says, "the
after today's event? deadline to submit was May 15"?
(A) A famous athlete will speak. (A) She missed a good job opportunity.
(B) A contract will be signed. (B) She needs to verify some details.
(C) Trainers will provide consultations. (C) She must move forward with a task.
(D) Attendees will fill out a survey. (D) She forgot to notify a colleague.

76. What does the speaker say about Urban Olympiad? 82. According to the speaker, what will happen next
(A) It is now officially open. week?
(B) It is giving away free tickets. (A) A budget will be reviewed.
(C) It has won an award. (B) Interviews will begin.
(D) It has undergone a merger. (C) Airfares will increase.
(D) A system upgrade will occur.

146
83. What did the Newville Times recently do? 89. According to the speaker, what will be changing at
(A) It printed advertisements in color. the company?
(B) It reduced the subscription fee. (A) How customer complaints are handled
(C) It announced award winners. (B) How purchase orders are submitted
(D) It merged with another newspaper. (C) How workers' hours are scheduled
(D) How merchandise is tracked

84. What does the speaker imply when he says, "there's 90. What will the company be able to do for customers?
a new moving company opening soon in the city"? (A) Lower prices
(A) A branch location will be built. (B) Offer more products
(B) Competition for customers will increase. (C) Reduce delivery times
(C) More people will move to the area. (D) Extend store hours
(D) Road traffic will worsen.

85. What has the business bought recently? 91. What will Ms. Han be doing?
(A) Vehicles (A) Testing equipment
(B) Cleaning equipment (B) Training employees
(C) Office furniture (C) Conducting a survey
(D) Computers (D) Checking inventory

____________________________________________ ____________________________________________

86. What is Connectivity 3.0? 92. Who most likely is the speaker?
(A) A videoconferencing application (A) An architect
(B) A new brand of smartphone (B) A contractor
(C) A store security system (C) A real estate agent
(D) An Internet service provider (D) A financial consultant

87. What does the speaker mean when he says, "Aren't 93. What does the speaker say is a problem?
there better ways to use your time"? (A) Some staff have not been trained.
(A) A staff member should join a team. (B) An office is difficult to find.
(B) Other systems are not as efficient. (C) A project might not be completed on time.
(C) Employees need more training. (D) A price is higher than requested.
(D) Business hours should be shortened.

88. What does the speaker say listeners can do on a 94. What does the speaker ask the listener to do?
Web site? (A) Return the call promptly
(A) View a demonstration (B) Review a document carefully
(B) Sign up for updates (C) Submit a deposit
(C) Register a product (D) Provide a reference
(D) Make a purchase

147
 Number of Votes Late Payment Policy
70
60 Days Late Fee
50
40 5 $7.50
30
20 10 $15.00
10
0
Pecan Mocha Peach Fudge
15 $22.50

20 $30.00

95. Look at the graphic. Which ice-cream flavor will be 98. Where does the speaker most likely work?
discounted this week? (A) At a financial institution
(A) Pecan (B) At a lighting fixture store
(B) Mocha (C) At a utility company
(C) Peach (D) At a library
(D) Fudge

96. Why does the speaker thank Tomas? 99. Look at the graphic. How much is the listener's late
(A) He developed new ice-cream flavors. fee?
(B) He submitted an order. (A) $7.50
(C) He worked extra hours. (B) $15.00
(D) He proposed a sales promotion. (C) $22.50
(D) $30.00

97. What does the speaker remind the listeners to do? 100. What must the listener provide to sign up for a
(A) Sign up for a task service?
(B) Put away supplies (A) Some contact information
(C) Count customer votes (B) Some payment details
(D) Make some suggestions (C) An invoice number
(D) An identification card

148
PART 5

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each
sentence. Select the best answer to complete the sentence. Then mark the letter (A) , (B) , (C) , or (D) on your
answer sheet.

101. Mr. Ashburton has been_________ recommended 107. National Overview is the fourth_________
by all three of his references. distributed newspaper in the northeastern region.
(A) high (A) wide
(B) higher (B) widen
(C) highly (C) most widely
(D) highest (D) more widely

102. Mr. Choi wants to know when the illustrations will 108. Dr. Lin, the keynote speaker at this year's
be ready for__________ review. Southeast Dentistry Convention, ___________ several
(A) he groundbreaking dental devices.
(B) his (A) invented
(C) him (B) exceeded
(D) himself (C) supervised
(D) communicated

103. The project meeting has been rescheduled 109. Rose’s Bistro will close next month due to
___________tomorrow because of the bad weather. escalating operating ___________.
(A) in (A) expenses
(B) by (B) functions
(C) out (C) customers
(D) for (D) occasions

104. Smooth Tek's newest software makes it 110. During yesterday's meeting, Ms. Milne offered
much__________ for business owners to create her____________ to the sales team for their excellent
newsletters. results this quarter.
(A) easy (A) congratulations
(B) easily (B) congratulate
(C) easier (C) congratulating
(D) ease (D) congratulatory

105. By_____________ offices in London, Paris, and 111. The employee satisfaction survey results
Madrid, Sedgehill Ltd. has continued its growth into are__________ to differ among departments.
markets overseas. (A) important
(A) opening (B) likely
(B) opened (C) probable
(C) opens (D) recent
(D) open

106. ____________the kiln's heat is set too high, the 112. The course taught by Prof. Brennink is intended
ceramic objects inside may be ruined for____________ interested in medical or health-
(A) So related careers.
(B) If (A) either
(C) But (B) those
(D) Why (C) which
(D) whom
149
113. Starting September 1, the accounting department 119. The product development team for Herbeve
will issue travel reimbursements ____________from Cosmetics is___________ a package redesign to try to
biweekly paychecks. increase sales.
(A) separates (A) considered
(B) separately (B) considering
(C) separating (C) considers
(D) separation (D) consider

114. The planned construction of several new office 120.___________an increase in small, individual
buildings in Newbury has created a ___________ furnaces, glassblowing has become a more accessible
demand for skilled workers. and popular art medium.
(A) lengthy (A) Because of
(B) plenty (B) Instead of
(C) sizable (C) Rather than
(D) durable (D) Such as

115. The new computer security program allows users 121. Our investment in solar energy was a key
to___________ any suspicious activity on their account. __________ in achieving energy independence.
(A) monitoring (A) factor
(B) monitors (B) role
(C) monitored (C) basis
(D) monitor (D) agency

116. The______________ of the Kawagoe factory has 122. Payments made to your account after the invoice
had a significant impact on Inagi Technology employees' was generated are not__________ in the balance
productivity. shown.
(A) expansion (A) reflected
(B) expanded (B) reflects
(C) expanse (C) reflecting
(D) expand (D) reflect

117. Please review the repair estimate carefully _____it 123. See our media kit for facts and information
has been received from the maintenance department. ___________our line of lighting equipment.
(A) then (A) pending
(B) while (B) regarding
(C) ever since (C) among
(D) as soon as (D) throughout

118. ___________of the marketing assistant include 124. The lawyers report that the merger was
coordinating focus groups and writing detailed reports. successfully concluded_________ last-minute
(A) Promotions negotiations.
(B) Offerings (A) as well as
(C) Productions (B) overall
(D) Responsibilities (C) thanks to
(D) even if

150
125. Mr. Hong will outline the procedures for handling 128. Despite being the audience's least favorite film at
customers'____________ information. the Star Film Festival, Lost Dog ___________ won the
(A) confiding critics' award for best animation.
(B) confides (A) furthermore
(C) confidential (B) without
(D) confidentially (C) nevertheless
(D) neither

126. Last year, the Fromley Company____________ an 129. We found the Staffplex payroll management
internship program for trade school students studying system to be the only one ____________ for our needs.
electrical technology, (A) cooperative
(A) expressed (B) deliberate
(B) specialized (C) extensive
(C) signaled (D) adequate
(D) established

127.____________in the news, the Honorable Cynthia 130. Ms. Mills has correctly predicted that sales would
Rengle is now making headlines with her proposal to increase_____________ as the company's radio
drastically reduce local taxes. advertisement continues to air.
(A) Less (A) arguably
(B) Enough (B) reportedly
(C) Apart (C) productively
(D) Seldom (D) incrementally

151
PART 6

Directions: Read the texts that follow. A word, phrase or sentence is missing in parts of each text. Four answer
choices for each question are given below the text. Select the best answer to complete the text. Then mark the
letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following article.

B-B Chang International to buy Sieng Technology

SINGAPORE - B-B Chang International (BBCI) announced Wednesday that (131) _________would buy Sieng
Technology in a deal valued at $450 million.
A spokesperson for BBCI said the company expects to double its profits by the end of next year. It will accomplish
this by making full use of Sieng’s recently updated production facilities. (132) ___________.

Financial experts believe the Sieng acquisition will make BBCI the world's leading producer of circuits. "They will
be well ahead of their (133) _________,”said top analyst Rhoda Sutton.

B-B Chang plans to maintain Sieng's current workforce, with each of Sieng's factories continuing normal
operations for the next five years. (134) ________, BBCI will evaluate whether additional staff are needed.

131. (A) it 133. (A) critics

(B) he (B) suppliers
(C) those (C) investors
(D) someone (D) competitors

132. (A) Offers from other firms were rejected. 134. (A) After all
(B) All four are operating at maximum capacity. (B) After that time
(C) Another company will be acquired next year. (C) As you requested
(D) The transaction should improve morale. (D) As a matter of fact

152
Questions 135-138 refer to the following notice.

The Treviso Inn: Reservations

We recommend reservations because hotel accommodations in Treviso are very (135) _________.
Reservations will be held with a one-night deposit or 50 percent of total room charges for stays of longer than one
night. Cancellations made more than seven days prior to your scheduled arrival date (136) ________ in full. If, for
some reason, a reservation must be cancelled within one week of your scheduled arrival date, charges for the
entire (137) __________ of your stay will be billed to you. (138) __________.

135. (A) limitation 137. (A) area

(B) limit (B) degree
(C) limits (C) length
(D) limited (D) week

136. (A) will be refunded

(B) were refunded 138. (A) Hotel guests are welcome to use our fitness center.
(C) are refunding (B) This policy applies to early departures as well.
(D) had been refunding (C) In addition, we will soon open another hotel in Treviso.
(D) We hope that you have enjoyed your stay

Questions 139 -142 refer to the following article.

Laptop Funds Approved

New technology (139) _________ to the students of Fairmont. On Tuesday, Mayor Suzanne Kuiper announced that
her "Tech Now" proposal was approved by the Board of Supervisors. (140) ___________. The program allots
$35,000 to each school in the city for the purchase of laptop computers. Students will be allowed to take home the
laptops (141) _________ of the time for special assignments and class projects, but they will normally be available
to the students only (142) _________school hours.

139. (A) came 141. (A) some

(B) was coming (B) many
(C) is coming (C) none
(D) comes (D) all

140. (A) The vote took place on Monday, June 2. 142. (A) at
(B) The laptops will be purchased at a discount rate. (B) on
(C) The final decision is highly anticipated. (C) during
(D) Nevertheless, the mayor remains content with the decision. (D) with

153
Questions 143 -146 refer to the following letter.

September 20

Ms. Amy Ellerson

Belgore Insurance
Group 126 Sunrise Road
Teaneck, NJ 07666

Dear Ms. Ellerson:

Thank you for your purchase of 25 cases of premium paper from Bernstein Paper Products. Your online order was
received on September 18 and is ready for shipping. (143) __________.

We appreciate that you have chosen to make the switch to Bernstein Paper Products for your company's paper
needs. To show our gratitude, we are applying a 5 percent discount to this (144) __________order. (145)
________, we are including a reimbursement of shipping charges. Enclosed please find the adjusted invoice and a
check for $58.38.

Bernstein Paper Products is pleased (146) ___________you. We look forward to working with you in the future.

Sincerely,
Duri Yun
Lead Customer Service Representative
Enclosure

143. (A) Your years of continued patronage are truly valued. 145. (A) However
(B) However, it seems that you have overpaid on your order. (B) In addition
(C) You may expect to receive your order in 5-7 business days. (C) For instance
(D) Unfortunately, we are writing to inform you of a delay in delivery. (D) Still

144. (A) upcoming 146. (A) welcomes

(B) complimentary (B) welcoming
(C) initial (C) to welcome
(D) sequential (D) welcomed

154
PART 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and
instant messages. Each text or set of texts is followed by several questions. Select the best answer for each
question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following receipt.

Receipt # 84502-11516
(Keep this receipt number handy. You will need it if
you have to contact customer service.)

April 17, 6:43 P.M.

Received from Jasmine Shalib:
S54 payment to Pilgrim Theater
Charged to credit card ending in xxxx-1394
Description: Tickets for Philip Dadian in concert
Friday, May 1, 7:30 P.M.
Unit price: $27 / Quantity: 2 / Amount: $54
IMPORTANT: Please print this receipt and bring it
with you to the venue. No paper tickets will be
mailed. Be sure to arrive early to check your name
on the preorder list at the ticket counter Tickets are
nonrefundable.

147. What does Ms. Shalib plan to do on May 1?

(A) Call the theater
(B) Request a refund
(C) Pay her credit card bill
(D) Attend a musical event

148. What must Ms. Shalib bring with her?

(A) A credit card
(B) Paper tickets
(C) A copy of a receipt
(D) A form of identification

155
Questions 149-151 refer to the following invoice.

Omicron Premier Services Ltd.

83 Malet Street
London
WC1E 7HU
Invoice: 1Z67HN2
Arrival Date: 3 April

Bill to:
Dr. John Kwang
Overbrook Hospital
Ship to:
Overbrook Hospital
27 St. Stephens Green
Dublin, Ireland

Item Number Description Item Price

12B 5 Boxes Small Bandages £12
12C 10 Boxes Large Bandages £30
431Z* 2 Boxes Large Sterile Gloves £5
10CD 5 Large Knee Braces £25
TOTAL £72

Payment due upon receipt of goods.

* Item 431Z will be shipped at a later date as it is currently not in the warehouse.

149. What most likely is Omicron Premier Services?

(A) A hospital
(B) A doctor's office
(C) A shipping company
(D) A medical supply company

150. According to the invoice, what will happen on April 3?

(A) An invoice will be revised.
(B) An order will be placed.
(C) A payment will be refunded.
(D) A shipment will be delivered.

151. What is indicated about the gloves?

(A) They are out of stock at the moment
(B) They are available in one size only.
(C) They are no longer manufactured.
(D) They are the wrong brand.

156
Questions 152-153 refer to the following text message.

From: Rick Barilla, Thursday, 3 October, 8:53 A.M

Maria, I'm at the Baycrest Hotel, installing the new ballroom lighting system. Joe called in sick, and this job is too
big to do alone. It's not what I expected. It's a large space that can be divided into smaller rooms, and the hotel
wants a programmable system to work when the space is used for more than one meeting or dinner scheduled at
the same time. Can you phone Scott and ask him to come help me? I don't have his mobile phone number.

152. What problem does Mr. Barilla have? 153. Why did Mr. Barilla send the text message to
(A) He feels sick and cannot work. Maria?
(B) He will not be able to attend a scheduled dinner. (A) To have her reschedule a meeting at a hotel
(C) He does not know how to divide a large room. (B) To cancel an event in the hotel ballroom
(D) He is unable to do a job by himself. (C) To ask her to make a call
(D) To request special equipment

Questions 154-155 refer to the following survey.

THE BROAD LAKE INN

Thank you for staying at the Broad Lake Inn! Customer satisfaction is very important to us, and we would
appreciate your feedback. Please fill out the survey below and leave it with the receptionist at the front desk when
you check out.

How satisfied were you with the Broad Lake Inn?

Please circle one selection for each category:

Service Not satisfied Satisfied Very satisfied

Cleanliness Not satisfied Satisfied Very satisfied
Appearance Not satisfied Satisfied Very satisfied
Restaurant Not satisfied Satisfied Very satisfied

Would you recommend the Broad Lake Inn to others?

No Maybe Yes
Please add any comments or suggestions you may have in the space below.
Overall, I had a wonderful experience at the inn The employees were extremely friendly, and the inn was
very clean and comfortable. Thanks to the well-equipped computer center, I was able to get a lot of work
done. The restaurant, however, was quite expensive, and the food was not particularly tasty.

If you wish to be contacted regarding your feedback, please provide your name and phone number or e-mail
address below:
Minna Haataja
mhaataja@[Link]

154. What are guests asked to do? 155. What is suggested about Ms. Haataja?
(A) Return a completed form (A) She is an experienced cook.
(B) Leave their keys at the front desk (B) She would like a job in the hotel industry.
(C) Tell their friends about the inn (C) She frequently travels on business
(D) Recommend staff members for awards (D) She would like to discuss her stay with hotel staff.

157
Questions 156-157 refer to the following online chat discussion.

Bernadette Larkin: [1:51P.M.]

It’s my first time participating in a training session online. I just open the meeting
invitation in my e-mail and click the Join button, right?
Howard Schlupp: [1:52 P.M.]
That's right. Then you'll need to enter the access code: 63119003.
Bernadette Larkin: (1:54 P.M.)
A window appeared with this message: "Access denied. Please try again later. Should
I try a different code?
Howard Schlupp: [1:55 P.M.]
Let me check on that.
Bernadette Larkin: [1:55 P.M.]
Or maybe there's an issue with the invitation I got?
Howard Schlupp: [1:56 P.M.]
Here we go. I gave you the meeting code instead of the access code. Try 882963.
Bernadette Larkin: [1:57 P.M.]
That worked. Thanks.
Howard Schlupp: [1:58 P.M.]
Good. Make sure your computer speaker is on, then click the mute button at the top
right of the screen. You'll be able to hear the trainer, but we won't hear any
background noise from your side.

156. At 1:56 P.M., what does Mr. Schlupp most likely mean when he writes, "Here we go"?
(A) He is about to start a meeting.
(B) He is surprised by Ms. Larkin's request.
(C) He has determined the cause of a problem.
(D) He would like to invite Ms. Larkin to a meeting.

157. What is probably true about Ms. Larkin?

(A) She has recently received a new computer.
(B) She does not have permission to attend the meeting.
(C) She often participates in conference calls.
(D) She will not need to speak during the training session.

158
Questions 158-160 refer to the following memo.

To: All Office Employees

From: Paul Sundquist
Re: Document printing
Date: Thursday, April 5

Based on the expense report from last quarter, it is clear that we must reduce our costs for office supplies. One
area where we can realize savings is in printing and copying documents.

Many of us have been making color copies of basic documents, such as meeting minutes, product
documentation drafts, and budget sheets.
— [1] —. While multicolor documents are more attractive and attention-grabbing than black-and-white ones,
color ink cartridges are very expensive. Purchasing frequent replacements ultimately leaves us with less money
to spend on things like business travel and social events. — [2] —.

Rather than instituting a system wherein all jobs must first be approved by the department supervisors, I would
prefer that employees make their own decisions about printing and copying. — [3] —. Please reserve the use of
color for only those cases where visual appeal is a relevant factor.
— [4] —. Thank you for your attention to this matter.

158. What is one purpose of the memo?

(A) To announce the release of a quarterly expense report
(B) To alert employees to a budget concern
(C) To inform staff of an error in a document
(D) To request feedback on a departmental procedure

159. What are employees advised to do?

(A) Make black-and-white copies of basic documents
(B) Tell coworkers about upcoming social events
(C) Distribute meeting notes by e-mail
(D) Report broken copy machines to their supervisors

160. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?
"Publicity flyers intended for clients are one obvious example."
(A) [1]
(B) [2]
(C) [3]
(D) [4]

159
Questions 161-163 refer to the following article.

Parking Survey Awaited

Many Sumrita residents, businesses and visitors have expressed concerns to town officials that there are not
enough parking spaces. — [1] —. Some have called for construction of a second parking garage in the next two
years.

With a data-collection project scheduled to begin on Tuesday, led by Paston Associates of Turnbridge, town
officials will soon learn the extent of the parking problem on a typical weekday, during the evening, and at peak
times when events are taking place in the center of town. — [2]—. When it is completed, the study will provide an
updated inventory of all public and private parking spaces in the area and their typical rates of use. —[3] —.

"Anecdotally people say that demand has increased with the four new businesses and the residential projects
we've seen in the last five years," said Planning Director Akash Singh. —[4] —.

161. How many parking garages are currently in Sumrita?

(A) One
(B) Two
(C) Four
(D) Five

162. What does the article indicate about the survey?

(A) It will study the demand for parking in three local neighborhoods.
(B) It will measure the demand for parking at various times.
(C) It will be paid for by Paston Associates of Turnbridge.
(D) It will be conducted by Sumrita's planning director.

163. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?
"But we need hard data before we can consider another costly parking garage."
(A) [1]
(B) [2]
(C) [3]
(D) [4]

160
Questions 164-167 refer to the following Web site.

Home Subject Guide Latest Polls Contact us

Pondress
Because Your Opinion Matters

The Pondress Corporation has been conducting public opinion polls on current issues for more
than three decades. All our polls are based on telephone interviews with adults 18 years of age or
older who live in specific polling areas. To ensure that every adult living within a polling area has
an equal chance of being contacted, potential interviewees are selected by a computer that
randomly generate phone numbers from all working exchanges.

To find out what people think about what is happening in the world these days, visit our Latest
Polls. New polls are published weekly, and all polls are stored and accessible online. If you prefer
to search for polls by subject, go to our Subject Guide page. If you would like to reproduce tables,
charts, or any other graphics created by Pondress, go to the Contact Us page and click the link for
our Permissions Department. There you will find an easy-to-use online form to fill out with details
about how and where you intend to use the information. In most cases, a response is provided
within 24 hours of submission.

164. In paragraph 1, line 1, the word "current" is closest in meaning to

(A) moving
(B) customary
(C) contemporary
(D) momentary

165. What is NOT mentioned about poll participants?

(A) They are randomly selected.
(B) They are interviewed in groups.
(C) They are interviewed over the phone.
(D) They are adults.

166. What is indicated about the Pondress Corporation?

(A) It updates its Web site every week.
(B) It has offices in multiple locations.
(C) It is searching for new employees.
(D) It publishes nonfiction books.

167. How can readers get permission to reproduce graphics?

(A) By sending an e-mail
(B) By making a phone call
(C) By submitting a paper form
(D) By providing information online

161
Questions 168-171 refer to the following article.

Small-Business Expert Coming to São Paulo

SÃO PAULO (May 19) Angelo Azevedo, dubbed the "small-business expert by The Los Angeles Chronicle, will be
the keynote speaker at the first annual São Paulo Small Business Expo (SPSBE). The Expo will take place at the
Sao Paulo Event Center from June 3 to June 5. More than 2,000 small-business entrepreneurs will attend
workshops and showcase their businesses at booths, where visitors can collect information and ask questions.

According to an SPSBE press release, Mr. Azevedo will highlight many of the ideas from his best-selling book
Keys to Startup Success, published just last year. Mr. Azevedo believes that there are several key decisions that
must be made before launching into any business scheme. “You can’t go into it with the idea of creating a
product you want to sell," Mr. Azevedo writes in his book. "You have to create a product people want to buy.
This is rule number one. And it is absolutely essential to get this right if you want your business to succeed."

Mr. Azevedo is the owner of several successful businesses in Los Angeles, where he has lived for the past ten
years. "I'm originally from São Paulo," Mr. Azevedo said. "So I wanted to help the community where I got my
start in any way I could, which is why I accepted the invitation to participate in the Expo. There's an outstanding
opportunity there for small-business owners. Following these simple but important guidelines has worked well
for me and for many other successful small- business owners."

Tickets to the Expo are R$100. They can be purchased through the Expo's Web site at
[Link]/br.

168. What is the article mainly about?

(A) The opening of a new business
(B) New trends in marketing
(C) A business leader's participation in an event
(D) The benefits of running a small business

169. According to the article, what has Mr. Azevedo recently done?
(A) He wrote a book.
(B) He presented an award.
(C) He led a workshop.
(D) He traveled to Sao Paulo.

170. What does Mr. Azevedo say is the most important consideration for new entrepreneurs?
(A) Marketing a product aggressively
(B) Developing a product that is attractive to consumers
(C) Manufacturing a product in a cost-effective way
(D) Creating a product that the business owner feels passionate about

171. Why did Mr. Azevedo decide to participate in the Expo?

(A) He is doing research for a newspaper article.
(B) He would like to recruit some employees.
(C) He is looking for ways to increase sales.
(D) He wants to support entrepreneurs in his hometown.

162
Questions 172-175 refer to the following online chat discussion.

Leon Barkov [9:42 A.M.]

Hi, everyone. I just got in the conference room, and I'm having some trouble with the projector. It keeps
shutting off. Does anyone know why?
Wayne Preston [9:44 A.M.]
This happened to me last time. Try pushing the gray reset button.
Anna Mertz [9:44 A.M.]
Wasn't everything supposed to be set up by 9:30 this morning? I hope we'll be able to get everything ready
before the new hires start arriving.
Leon Barkov [9:48 A.M.]
Carol Heinz was supposed to do it, but there was another meeting in the room and it ran late. She couldn't
wait, so she asked me to set up once the room was free.
Leon Barkov [9:49 A.M.]
No, that doesn't work. Wayne, can you come down here?
Wayne Preston [9:50 A.M.]
On my way.
Anna Mertz [9:51 A.M.]
Are you all set otherwise?
Leon Barkov [9:52 A.M.]
Yes. The slides are ready to go. I ran them by a few colleagues to make sure everything is clear. I've made
hard copies of the presentation and all the forms that the new hires will need to fill out.
Anna Mertz [9:55 A.M.]
Good. I'll be there at noon to take everyone to lunch and then to the security office to pick up their badges.
I'll collect the forms then too, so please make sure they're completed before then. I'll bring the group back
at 1:30 for the rest of the orientation session.
Leon Barkov [9:59 A.M.]
Thanks. The projector's working fine now. Wayne attached a different power cord.

172. What is Mr. Barkov preparing to do? 174. At 9:50 A.M., what does Mr. Preston most
(A) Train new employees likely mean when he writes, “On my way”?
(B) Meet with Ms. Mertz (A) He is traveling to work.
(C) Copy some documents (B) He will meet Ms. Mertz for lunch.
(D) Present at a conference (C) He will finish reviewing some slides.
(D) He is coming to help Mr. Barkov.

173. Why was the conference room not set up by 9:30 A.M.? 175. What will happen at noon?
(A) Employees will listen to a presentation.
(A) Because the projector had not been located (B) Employees will return from the security office.
(B) Because a meeting did not end on time (C) Ms. Mertz will go to the conference room.
(C) Because Ms. Heinz was not at work (D) Mr. Barkov will complete some forms.
(D)Because the new employees arrived late

163
Questions 176-180 refer to the following advertisement and e-mail.

Boriken Islander
Boriken Islander is Puerto Rico's largest locally owned car rental company. We offer a range of vehicles at the
lowest possible prices. If you can get a lower rate with any of our local competitors, we will match that rate and
pay for a full tank of fuel! The following vehicles are available for rent:

Car Class Description Weekly rate

Economy 2-door vehicle suitable for 4 passengers and 2 large bags $199.00
Compact 4-door vehicle suitable for 4 passengers and 3 large bags $229.00
Standard 4-door vehicle suitable for 5 passengers and 4 large bags $259.00
Premium 4-door vehicle suitable for 5 passengers and 5 large bags $309.00

Rates listed refer to payments made in person at our customer service counter. Discounted rates and details
about the features of each car type are available on our Web site, [Link]. Looking for even
more savings? Use our services during April and May and receive an additional 10% off the weekly rate.

To: customerservice@[Link]
From: mgutierrez@[Link]
Date: April 4
Subject: Inquiry

Hello,
I will be traveling to Puerto Rico on business during the second half of this month, so I just visited your Web site
to make a reservation. I plan to rent a 4-door vehicle, because I will be traveling with three colleagues and want
to be mindful of their comfort. At the same time, I am on a limited budget, so I intend to book the least
expensive vehicle of this type.

Before finalizing the booking, though, there are two pieces of information I would like to have, both of which I
was unable to locate on your site. First, if I pick up the car at your branch in San Juan and drop it off at either
your Ponce or Aguadilla branch at the end of the rental period, will I be charged a drop-off fee? Second, I am
unfamiliar with the road and the traffic on the island, so I would like to add a navigation system to my order.
Would that be possible? It so, how much would the weekly rate be?

Thank you for your assistance.

Magdalena Gutierrez

164
176. What information is NOT included in Boriken Islander’s advertisement?
(A) The rental prices for its vehicles
(B) The number of people each kind of vehicle can accommodate
(C) The amount of fuel each kind of vehicle typically uses
(D) The amount of luggage space in each kind of vehicle

177. What type of car will Ms. Gutierrez most likely rent?
(A) Economy
(B) Compact
(C) Standard
(D) Premium

178. What is indicated about Boriken Islander?

(A) It has locations in various Puerto Rican cities.
(B) Its customers are primarily businesspeople.
(C) It charges a cash deposit for online reservations.
(D) It is owned by an international corporation.

179. What is suggested about Ms. Gutierrez?

(A) She has visited Puerto Rico before.
(B) She will be eligible for a discounted rate.
(C) She frequently does business with Boriken Islander.
(D) She was referred to the rental agency by another traveler.

180. According to the e-mail, what is one piece of information that Ms. Gutierrez is seeking?
(A) The company's business hours
(B) The company's reservation procedures
(C) Additional details about the types of cars available
(D) The availability of a navigation device

165
Questions 181-185 refer to the following Website and announcement.

http:// [Link]
Home Districts Dining Hiking Shopping

Mooney County Districts

_______________________________________________________________

The Harbor District, known for its top-rated eateries and nightlife, can be found along Hilver Street. The
neighborhood is famous for offering a wide selection of ethnic cuisines.

The West End is home to a vibrant community of artists and musicians. Museums and galleries host exhibitions
year-round. The Park Pavilion in Windmere Park offers a range of musical entertainment. The venue is large, and
shows are always free.
The Historic District has some of the oldest and most interesting buildings in the state, including the County
Courthouse and Bella's Market. Guided bus tours through this area can be arranged through the City Tour
Company. Bicycle rentals can be found at the Visitor Center on Main Street.

Leona Hills showcases the natural beauty of Mooney County. The Mooney County Nature Preserve is the
district's main attraction. Exquisite views of the Leona River Valley can be enjoyed from hiking trails.

Announcing: The Mooney County Parade

This popular annual event will be held next Saturday starting at noon at the County Courthouse. As usual, parade
groups will march down Keel Street and turn onto Laurel Road. The route ends at Windmere Park. After the
parade, the Santiago Heart band is scheduled to perform at 2:00 P.M. at the Park Pavilion. Awards recognizing
the top entries in a number of categories from the parade will also be presented.

Officials are reminding citizens that vehicles will encounter detours in the vicinity of the parade route due to
temporary road closures, and street parking will be very limited. Spectators are encouraged to use the shuttle
bus service, which will start at 10:30 A.M. and run every 20 minutes all day.

166
181. For whom is the web site most likely intended?
(A) Visitors to Mooney County
(B) Real estate developers
(C) Parade participants
(D) Government officials

182. According to the Web site, what is offered in the Harbor District?
(A) Guided bus tours
(B) A variety of dining options
(C) Scenic walking trails
(D) Notable architectural sites

183. What is NOT implied about the Historic District?

(A) It is home to a museum of history.
(B) It is suitable for riding a bicycle.
(C) A parade begins there every year.
(D) Bus tours are offered there.

184. What is indicated about the musical performance after the parade?
(A) It showcases the talents of local musicians.
(B) It is free to the public.
(C) It will be held in Leona Hills.
(D) It features an award-winning band.

185. What recommendation is made in the announcement?

(A) Avoid sections of Windmere Park that are under construction
(B) Follow Laurel Road for the best view of the parade
(C) Take public transportation to minimize traffic
(D) Arrive early in order to visit the market

167
Questions 186-190 refer to the following credit card statement and e-mails.

Eduardo Blanquera Page 2

Account Number: XXXX XXXX XXXX 8191 3 July-2 August
Purchases
Date Vendor Amount
5 July Le Petit Bateau Cafe 40.05
8 July Meyers Men's Shop 48.25
11 July Midtown City Diner 24.11
17 July Theta Restaurant 33.88
21 July Harmonium Gifts 37.50
30 July Ithaca Eatery 56.60
2 August New Wave Office Supplies 99.87

To: customerservice@[Link]
From: eblanquera@[Link]
Date: 5 August
Subject: Incorrect charge
Dear Sir or Madam:
I am writing in reference to a charge placed on my credit card by Harmonium Gifts last month. I had placed a
telephone order for a cotton scarf and was charged $37.50, even though the price listed for the scarf in the
online catalog is $30.00. I know that the standard shipping rate is $10.00, but I received a special offer for free
shipping on orders over $25.00. I would appreciate it if you could review my order and give me a refund of $7.50,
which would reflect the overcharge on my purchase.

Sincerely,
Eduardo Blanquera

To: eblanquera@[Link]
From: ftaylor@[Link]
Date: 8 August
Subject: Your inquiry

Dear Mr. Blanquera:

Thank you for your e-mail of 5 August inquiring about the charge on your credit card.
According to our records, you asked us to gift wrap your purchase. The additional charge reflects our standard
gift wrapping rate. I sincerely apologize if there was a misunderstanding; the telephone sales representative
should have made clear the total charge at the end of the call. In order to remedy our mistake, I would like to
offer you a $5.00 credit on this order or a $15.00 discount on a future order (minimum purchase of $40.00).
Please let me know which you would prefer and I will process it right away. As always, we appreciate your
business and look forward to serving you again in the future.

Best regards,
Freda Taylor
Sales Manager
Harmonium Gifts
168
186. For what did Mr. Blanquera use his credit card most often in July?
(A) Office supplies
(B) Clothing
(C) Gifts
(D) Dining

187. When did Mr. Blanquera speak to Harmonium Gifts on the telephone?
(A) On July 3
(B) On July 21
(C) On August 5
(D) On August 8

188. In the first e-mail, the word “listed" in paragraph 1, line 2, is closest in meaning to
(A) ranked
(B) decided
(C) provided
(D) checked

189. How much does Harmonium Gifts charge for gift wrapping?
(A) $5.00
(B) $7.50
(C) $10.00
(D) $15.00

190. What information does Ms. Taylor want from Mr. Blanquera?
(A) Which form of compensation he prefers
(B) Which sales representative he talked to
(C) What items should be gift wrapped
(D) Where to send a refund

169
Questions 191-196 refer to the following brochure, e-mail, and pass.

Elmont Township
Continuing Education Classes - May
Continuing Education classes are open to all residents of Elmont Township aged 18 and over.
Classes are held at the campus of Elmont Community College unless otherwise noticed. For registration, fees, and
payment information, please see page 2 of this brochure.

How to Qualify for Your Real Estate License Photography for Fun and Profit
Mondays, 6 P.M.-9 P.M., Stanton Hall, Room 114 Tuesdays, 7 P.M.-9 P.M., Stanton Hall, Room 114
Instructor: J. Ekua, Town and Country Real Estate Instructor: B. Chao, freelance photographer
Associates

Managing a Small Business: What You Need to Know Car Care

Mondays, 7 P.M.-9 P.M., Gallagher Library, Room 306 May 22 and 24, 9 A.M.-1 P.M., Elmont Vocational High
Instructor: K. Nowicki, Small Business Development School, Auto Shop
Administration Instructor: R. Sumaoang, Sumaoang Brothers Auto
Repair

*E-mail*

To: Zelda Ohayon [and fourteen others]

From: Bill O’Toole ([Link]@[Link])
Subject: Class canceled
Date: May 23

Hi, all,
Ms. Ekua asked me to let everyone know that an emergency came up that she needs to attend to, so tomorrow's
class has been canceled and will be rescheduled. As soon as we know the date, we'll let you know by e-mail and
send you a temporary parking pass because the one you currently have will no longer be valid. Apologies for the
inconvenience.

Bill

Elmont Community College Parking Authority

TEMPORARY PASS - GOOD FOR TODAY ONLY

LOT A
Valid: May 27
Time stamp: 6:45 P.M.

*Pass must be displayed on the dashboard of your vehicle

and be visible from the outside.

170
191. Who most likely is R. Sumaoang?
(A) A college professor
(B) A town employee
(C) A high school teacher
(D) A local business owner

192. What is NOT suggested about the participants in continuing education classes?
(A) They are at least 18 years old.
(B) They paid a registration fee.
(C) They live in Elmont Township,
(D) They are graduates of Elmont Community College.

193. What is Ms. Ohayon interested in?

(A) Real estate
(B) Management
(C) Photography
(D) Car care

194. In the e-mail, the phrase "attend to" in paragraph 1, line 1, is closest in meaning to
(A) listen to
(B) wait on
(C) take care of
(D) be present at

195. On what date did a rescheduled class take place?

(A) May 22
(B) May 23
(C) May 24
(D) May 27

171
Questions 196-200 refer to the following e-mail, notice and order form

From: Jean Moumas

To: Khadim Nakra
Subject: Trucking company
Date: June 1

Hello, Mr. Nakra,

I am so glad that you have signed up for deliveries of our fresh vegetables, berries, flowers, and herbs, grown
here on our twenty-acre family-owned farm. I can assure you that you and your customers will be delighted with
the produce we provide.

Your store is in an area that is new to us, and we are looking forward to our quality produce entering a new
market. Please let me know if you have a preferred trucking service. Our usual drivers, based in Santon, do not go
out to Allentown. We would be happy to work with a company of your choice to keep the service for you as
smooth as possible.

Thank you in advance for any suggestions you wish to provide.

Sincerely yours.

Jean Moumas

Shop Fresh Market

New this week

June 26 Produce from Thomas Greens Farm

Dear customers, we'd like to draw your attention to the newest additions to our produce section. You've
asked for fresh, local fruits and vegetables that have just been harvested. We're bringing these to you from
Thomas Greens Farm, located just one hour from here in Carney.

Tomatoes on the vine Baby eggplants

Yellow corn Yellow onions (loose)
Fresh herbs (basil, thyme, and oregano)

In the fall, we will be carrying fruits from Bridge Water Orchard in Eagerton. If you have any requests, please
let us know.

172
 Thomas Greens Farm  Order Form

Customer: ___Shop Fresh Market___

Order date: ___ June 30 ___________
Delivery date: _July 3 ___________
Order Details:

Repeat last week's order with the following changes

- No eggplants or fresh herbs needed this week
- Instead of loose onions, please send them in burlap bags.
(like the sample you showed us, about six to a bunch).
- Add two crates of green Brussel sprout to the order

PS You asked that we let you know if there were any problems with the
delivery -Prom Kohn Trucking. There were not. The delivery was on time,
the driver courteous, and the produce was in good condition.

Name ____Khadim Nakra, Manager, Produce Department____

Signature ___ ___________________________

196. Why did Ms. Moumas send the e-mail? 199. What will Shop Fresh Market probably receive on
(A) To advertise new products July 3?
(B) To ask for a recommendation (A) Eggplants
(C) To request a delivery estimate (B) Herbs
(D) To complain about a policy change (C) Corn
(D) Lettuce
197. Where is Shop Fresh Market probably located?
(A) In Santon 200. What does Mr. Nakra indicate in the order form?
(B) In Allentown (A) He has a preference for how items are packaged.
(C) In Carney (B) Brussels sprouts sold particularly well last week.
(D) In Eagerton (C) He was disappointed by service from Kohn Trucking.
(D) The herbs delivered last week were not fresh.
198. In the notice, what is indicated about Thomas
Greens Farm's produce?
(A) It is grown relatively near the market.
(B) It is more healthful than other products.
(C) It will be in stock starting next month.
(D) It will be discounted for one week.

Stop! This is the end of the test. If you finish before time is called, you may go back to Parts 5, 6, and 7 and check
your work.
173
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