ServiceNow Developer
Position Overview
The ServiceNow Developer will design, develop, configure, and maintain solutions within
the ServiceNow platform to support business functions across ITSM, ITOM, ITAM, Software
Asset Management (SAM), HR Service Delivery (HRSD), Common Service Data Model
(CSDM), and CMDB. This role will work closely with cross-functional teams to deliver high-
quality solutions aligned with enterprise standards and strategic objectives.
Key Responsibilities
Design, Develop, and Implement: Build and customize ServiceNow applications and
modules, including ITSM, ITOM, ITAM, SAM, HRSD, and other enterprise workflows.
Develop and maintain integrations between ServiceNow and other enterprise systems
using APIs, MID Servers, and IntegrationHub.
CMDB & CSDM Management: Implement and maintain a healthy and accurate CMDB
following CSDM principles. Design and maintain data models and relationships between
Configuration Items (CIs) to support IT operations and business services.
Automation & Optimization: Develop automation solutions leveraging Flow Designer,
Orchestration, and custom scripting to streamline IT and business processes. Enhance
platform performance, availability, and reliability through proactive maintenance and
optimization.
Governance & Best Practices: Adhere to ServiceNow development best practices,
including code reviews, reusability, documentation, and compliance with organizational
standards. Maintain platform integrity during upgrades, patches, and deployments.
Testing & Troubleshooting: Conduct unit testing, debugging, and issue resolution
throughout the development lifecycle. Troubleshoot and enhance existing ServiceNow
solutions to meet evolving business needs.
Collaboration & Delivery: Work with stakeholders, business analysts, and architects to
translate requirements into scalable technical solutions. Participate in Agile/Scrum
ceremonies and contribute to sprint planning, estimation, and retrospectives.
Continuous Improvement: Research and implement emerging ServiceNow capabilities
and technologies (e.g., Predictive Intelligence, Virtual Agent, and Performance
Analytics). Stay current with ServiceNow releases and evaluate new features for
adoption.
Qualifications
Education:
• Bachelor’s Degree in Computer Science, Information Systems, Engineering, or related field.
• Equivalent experience may be considered.
Experience:
Minimum of 2+ years of hands-on ServiceNow development and configuration
experience.
Proven expertise in one or more of the following: ITSM, ITOM, ITAM, SAM, HRSD, CSDM,
and CMDB.
Experience with JavaScript, Glide API, HTML, CSS, and REST/SOAP integrations.
Familiarity with ServiceNow data structures, update sets, ACLs, and business rules.
Preferred Certifications:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
One or more Implementation Specialist Certifications (ITSM, ITOM, SAM, HRSD, etc.)
Skills:
Strong problem-solving and analytical thinking.
Excellent written and verbal communication skills.
Ability to work collaboratively in cross-functional and Agile environments.
High attention to detail with a focus on quality, efficiency, and continuous improvement.