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Divine Favour Raphael

Okorie I Charles is a seasoned Sales and Business Development Director with 25 years of experience in financial services, known for driving profitable growth through innovative strategies. He has successfully managed multi-million dollar budgets, improved sales performance, and led major organizational changes in various roles, including his current position at Cashigo Limited. His key achievements include significant revenue growth and the establishment of training programs across Nigeria and Africa.

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2 views2 pages

Divine Favour Raphael

Okorie I Charles is a seasoned Sales and Business Development Director with 25 years of experience in financial services, known for driving profitable growth through innovative strategies. He has successfully managed multi-million dollar budgets, improved sales performance, and led major organizational changes in various roles, including his current position at Cashigo Limited. His key achievements include significant revenue growth and the establishment of training programs across Nigeria and Africa.

Uploaded by

okorie02
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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OKORIE I CHARLES

Mobile: 08064736846 E-mail: okoriecharles02@[Link]


PERSONAL PROFILE

A results-driven and tenacious Sales and Business Development Director, with a


demonstrable track record of success and promotion spanning 25 years in the
financial services arenas. Commercially astute, with the foresight and business
acumen required to develop and execute innovative strategies and operational
models for profitable growth in line with changing business demands and the
economic climate. Highly tactical, with the proven ability to translate strategic
plans into workable goals in order to meet corporate objectives and exceed
stakeholder expectations. An exceptional communicator with strong influencing
skills and the credibility required to manage major organisational change
programmes, gaining 'buy in' at all levels.

SKILLS SUMMARY

 $Multi-million Budget Management


 Strategy Development & Execution  Project Management (PRINCE2)
 Sales Capacity Growth  Global Team Leadership
 New Product & Platform  Performance Management &
Development Incentivisation
 Restructuring & Rationalisation  Stakeholder Engagement
 Change Management

CAREER HISTORY & KEY ACHIEVEMENTS

05/2007- Present Loan Collector Cashigo Limited


Nigeria

A Fintech company providing a range of financial services, with a market cap of


$50K and 1,800 employees.
Responsibilities
 Working in close collaboration with the COO to develop the strategic road map
for the company.
 Managing and allocating an annual global budget in excess of $50K.
 Analysing global territories and implementing strategies to create protocol and
uniformity.
 Improving customer experience by driving behaviours to exceed service levels,
targets and KPIs. Embedding a Continuous Improvement culture through
regions, aligned with company objectives
Key Achievements
 Improved year on year sales by 20% across the Group and generated
additional revenues of $3m in Europe and $20m in the Nigeria.
 Improved Group cohesion and performance, through the implementation of a
Group Operating Model to help with globalisation.
 Played the lead role in establishing the first training modules for staff in the
Nigeria, and Africa.
03/2016-04/2017 Electronic Data Collector GTL, Lagos
Nigeria
An Investment Bank Plc. with annual turnover in excess of $20K and 1,800
employees in the Nigeria
Responsibilities
 Reporting to the Operations Director, with dotted line accountability to the
company’s client.
 Managing a team of 500+ staff over 15 Nigeria sites, through 40 direct reports.
 Handling more 1000+ data daily .
 Ensuring that high service, accuracy and sales levels are attained in all
centres.
Key Achievements
Increased top line profit from $5K to $7K and sales revenue from $8K to $25 over 2
years.
Successfully project managed the delivery and launch of 5 new contact centres
across the Nigeria, on time and within $5.7K budget.
Developed and implemented Global SOPs to standardise Group processes and
procedures.

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