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Medicare Call Script

The Medicare Call Script provides a structured approach for agents to engage with potential clients, starting with a friendly introduction and a hook about new benefits. It includes guidelines for handling various responses, qualifying questions, and discussing potential benefits such as grocery allowances and health-related expenses. The script emphasizes the importance of transferring the call to a licensed agent for detailed explanations and addresses common objections from clients.

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ahmedzazaid
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6 views2 pages

Medicare Call Script

The Medicare Call Script provides a structured approach for agents to engage with potential clients, starting with a friendly introduction and a hook about new benefits. It includes guidelines for handling various responses, qualifying questions, and discussing potential benefits such as grocery allowances and health-related expenses. The script emphasizes the importance of transferring the call to a licensed agent for detailed explanations and addresses common objections from clients.

Uploaded by

ahmedzazaid
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Medicare Call Script – Pro Level Training Guide

1. Opening (Grab)
Hi, this is Ahmed calling you on a recorded line, how are you doing today?

2. Hook (Alyan Style)


Perfect, I just wanted to check — have you received any of the newer benefits like a flex
card or food allowance with your current plan?

3. Handling Responses
If NO: Some updated plans may include those benefits along with lower costs.
If YES: Some newer plans may offer higher amounts or additional benefits.
If CONFUSED: These are extra benefits like groceries, health items, or dental/vision help.

4. Control
It’ll only take a minute, I just need to confirm a few details to see what you may qualify for.

5. Qualifying Questions
Age, ZIP Code, Current Copay

6. Benefits Discussion
Ask about Vision (glasses), Dental, Hearing

7. Value Build
Based on your answers, there may be plans that add these benefits and reduce your costs.

8. Benefits Explained
Food Card: Grocery allowance
Flex Card: For dental/vision/health expenses
OTC: Free items like vitamins
Cashback: Money back (if eligible)

9. Engagement
Would something like that be helpful for you?

10. Transfer
I’ll connect you with a licensed agent who will explain everything in detail.

Rebuttals
Not interested: Just a quick review, no obligation.
Already have plan: Checking for better options.
Busy: Takes only a minute.
Don’t trust: Licensed agent will explain everything.

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