Scribd
Upload
4 views1 page

Medicare Call Script

The document outlines a Medicare call script designed for high conversion through rapport building. It includes steps for opening the call, assessing the customer's current plan, and transitioning to a licensed agent. The script emphasizes understanding the customer's needs while hinting at potential benefits without overselling.

Uploaded by

ahmedzazaid
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
4 views1 page

Medicare Call Script

The document outlines a Medicare call script designed for high conversion through rapport building. It includes steps for opening the call, assessing the customer's current plan, and transitioning to a licensed agent. The script emphasizes understanding the customer's needs while hinting at potential benefits without overselling.

Uploaded by

ahmedzazaid
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Title: Medicare Call Script – Rapport Based (High Conversion)

1. Opening

Hi, this is Ahmed calling you on a recorded line, how are you doing today?

2. Soft Bridge

Perfect, I’ll keep it quick… I was just reviewing some of the Medicare plans in your area.

3. Rapport Building Question

How has your current plan been working out for you so far?

4. Handling Responses

If Good:

That’s great… most people say that, but sometimes they’re still paying more than they should.

If Not Good:

Oh I see, what’s been the main issue for you?

5. Value Hint (No Over-Selling)

So I’m just checking if there are any updated options that could make things a bit easier for you.

6. Light Benefits Mention

Sometimes there are plans that may reduce out-of-pocket costs or add extra support depending on
your area.

7. Control Transition

Let me just check what options are available in your area, it’ll only take a minute.

8. Engagement Questions (During Hold)

Do you usually visit your doctor often or only when needed?

Are you satisfied with your current coverage overall?

9. Closing for Transfer

Perfect, I’m going to connect you with a licensed agent who will go over all the details with you.

You might also like