SCRIPT -Promote food and beverage products
TRS512390
#1(introduction) -Provide food and beverage services to guests
Good morning everyone! TRS512391
- Provide room service
My name is Samantha May A. Cuadra. I am an TRS512392
accredited competency assessor for the Food and -Receive and handle guest concerns
Beverage Services NCll. and today I will be the one
who will assess you. (SHOW ID) And a person who has achieved this Qualification is
competent to be a Waiter or a Food and Beverage
(Acknowledge peeps) Service Attendant.
I would like to acknowledge the presence of Ms.
Noreen June Relevo, our AC manager and Mr.
Orlando Salado, our representative from the
TESDA provincial office. #5( evidence )
Today, I will assess you based on your knowledge
Do not worry about their presence as they are here and skills in food and beverage services, especially
to oversee the conduct of competency assessment the 6 competencies levels that I have mentioned
to check if the assessment is in accordance with earlier.
the prescribed assessment methodology and
procedures. Therefore They will not assess you Because at the end of the assessment you are
expected to be able to perform all food and
#2(Attendance) beverage services.
Before I start, let me first check the attendance.
Please present to me your admission slip once your #6(explain sequence of assessment)
name is called, and then please sign the To determine your knowledge, talents, and skills in
attendance sheet. Food and Beverage Services, we will collect
(they will sign the attendance sheet and check evidence through the use of assessment methods
their signature too) such as written tests, demonstrations, and oral
questioning. These methods are used to ensure
#3(check their self assessment) your underpinning knowledge and skills in Food
I have here with me your accomplished and Beverage Services.
assessment guide. This is an indication that you
know and can perform all the units of competency #6(explain sequence of assessment)
in this qualification.
● So, the first part of the assessment is the written
(welcome to ASSESSMENT) test. You will be given 25 minutes to answer the
Once again, I would like to welcome all of you to 25-item tests. To pass, you'll need 17 correct
our assessment center for the assessment in Food answers that are equivalent to 75% of the overall
and Beverage NCII. test.
(Overview assessment qualification) ● The second part of the assessment is your
demonstration, this is the time where you'll be
#4(review of competency) assessed based on your skills in Food and
So let us begin with the orientation. Today, I am Beverage Services. We will conduct two
going to administer the competency assessment for demonstration such as:
Food and beverage services NCll.
demonstration would be providing food and
The purpose of this assessment is to determine the beverage services to guests which will be
level of your competency. performed in 2 hours. Which involves folding table
napkins, performing table reservation, performing
This assessment is composed of three welcoming of guests to bidding goodbye, and lastly,
competencies, and these are the basic, common, clearing and bussing of tables. And to provide
and the core competencies. For the core room service Which involves taking room service
competencies, it is composed of 6 competencies call through phone, setting up the trolley with the
level and it is the: order of guests, and lastly, delivering the room
service order.
TRS512387
-Prepare the dining room/restaurant area for ● Lastly, the third part of the assessment is the oral
service questioning. You'll be given 3 questions for you to
TRS512388 answer verbally, and you candidates must achieve
-Welcome guests and take food and beverage at least 2 out of 3 satisfactory answers to pass this
orders part of the assessment.
TRS512389
(Explaining the aftermath of assessment) the assessment, I will allow it but on certain
conditions, personnel will check on you before you
So, after accomplishing all the assessment go out and even after you’ll get back to the
methods, I will then compile the evidence of your premises to have a fair and safe assessment. Are
results, and will then inform you whether you are we clear on that? Or do you have any questions?
found competent or not yet competent enough for
this qualification. Student: None ma’am
If you were found competent in this qualification
then you'll be receiving the Food and beverage (tell their safety)
Services NCll. I already checked the tools and materials to be
used for this assessment and all of them are
But, if you were found not yet competent, don’t available and are functional. The venue also
worry about it, because you can reassess at any complies with OHS requirements and is very
time at your convenience. In case you are found conducive for working. Despite that I already
not yet competent in all units in this qualification, checked your tools and equipment, please do still
you must again undergo the whole assessment observe safety as you perform the different tasks,
process. and make sure to handle the plates and utensils
safely to avoid accidents.
However, if you have been found competent in
some unit of competency, you'll be receiving your In case of an emergency, I will immediately pause
COC, and the reassessment will only focus on the the activity, so we can provide you with first aid.
unit of competency that you were found not yet
competent. In addition, if you failed two consecutive Assessor: Do you have any questions or
assessments, you will be advised to undergo a clarifications? If you have, please raise your right
professional course for applying for re-assessment. hand.
(Explaining where to get certificated) Candidates: none po maam
For the issuance of the National Certificate or (COMPETENCY AGREEMENT SHEETS)
Certificate of Competency, you can get it here at ma’am : If none, I will now distribute the
TESDA Regional Testing Center- Iligan Competency Assessment Agreement sheets. You
Assessment Center within 5 working days after this have only 5 minutes to answer this one. This will
assessment In case you have any questions determine if you are ready and allowed to do the
regarding your assessment result, you have the assessment. Please read the instructions carefully
right to appeal, and you can submit your appeal to and answer all the questions outlined in the
the TESDA provincial office for assessment document. If you need assistance, just raise your
accreditation. right hand so that I can assist you.
With regard to the result of your assessment, we do : Are you done?
observe strict confidentiality to ensure your
integrity. The result is available to our personnel Mherl: Not yet Ma’am
and to the institution where you have your training.
Therefore, may I ask all the candidates to refrain Assessor: you only have 2 minutes left.
from giving any form of information that will take
place during the assessment. Assessor: okay time is up. May I have the papers
please. Thank you.
(basic needs)
: Based on your competency assessment
For your personal needs the laboratory is located agreement. Both of you are now ready to do the
on the ground floor in room 206. assessment. Again, the assessment is composed
of three areas.
You can also eat your meals or snacks at the
canteen located in the ground floor lobby. If you (GIVE SEQUENCE AGAIN and instruction)
want to go to the comfort room, you can locate it at First, the written test, second, demonstration and
the end of the hallway. third is oral questioning. Also please be reminded
that you are not allowed to bring gadgets or any
However, during the assessment, you are not form of things during the assessment except for
allowed to leave the premises but there are things your black pen that you will be going to use in the
that we’ll only take into consideration such as written test.
taking maintenance medication during the time of
our assessment, (Giving of written test)
Also, if you want to go to the comfort room during Okay so now, For the first part of the assessment,
you will be going to have your written test. Please This is where you will be going to perform the food
listen carefully because I am only going to say the and beverage services. So, candidates using the
instructions once. So, the written test is a materials, tools, and equipment, you are required to
perform the
multiple-choice test composed of 25 items to be
tasks within 2 HOURS for providing food and
answered for 25 minutes. Whether you are done or beverage services, and I will be observing you the
not yet done, you must submit to me your test whole time. After your demonstration, I will ask you
papers. some questions related to your demonstration.
After the questioning portion, I will give you
What you are going to do first is to write your name feedback
in the space provided and encircle the letter of the about your performance.
correct answer. You are also not allowed to talk to
: Again, here are your specific instructions, please
your co-candidates, so if you have questions or read it carefully for 5 minutes.
concerns regarding the test questionnaires, please (basa sila)
ask me right now by raising your right hand
because questions during the test won’t be Revelo: (magbisaya sya) raise hand, ma’am unsay
entertained pasabot ani? – after “salamat ma’am
: If you have any questions please raise your hands
Cheating is not allowed during the test and if you
before we start the demonstration
are caught cheating you are not allowed to continue CANDIDATES: Yes ma’am.
the assessment. Are we clear?
: Do you have any questions?
BOTH: Yes ma’am. (raise hand si Mherl)
Assessor: Yes?
Mherl 1: Excuse me ma'am, may I ask a question?
MHERL: Are we allowed to not fully follow the
Me: Yes, what is it? sequence you have given even if it has the same
outcome ?
Mherl: if the correct answer is not written among
the set of choices, what are we going to do? Assessor: no you can’t, you have to follow the
sequence indicated in the paper as again, that will
be the
Me: If you think that the correct answer is not
basis on how I'll rate you. Okay?
indicated on the choices, then please do write the
correct answer before the number. Okay? MHERL: Okay thank you, ma’am.
Gerarden: okay ma'am, thank you.
Assessor: Are there any more questions?
(Distribute the papers)
CANDIDATES: We don’t have any questions
ma’am
Okay so before answering the test please do check
if the numbering of the test papers are in sequence. : okay let us start.
Okay done? And Now I am only giving you 25
minutes to answer your paper. Once you receive Assessor: 10 minutes left
your paper, please start answering.
: TIME’S UP
: Okay you have 5 minutes left.
: Okay, times up. Please submit your papers to me : Congratulations candidates for reaching this far
now. but we're not done yet as we'll now proceed to the
last part of the assessment which is the oral
questioning. So, candidates when I call your
candidate number please proceed to the interview
(Demonstration) area for the oral questioning. Okay?
Assessor: We are now done with the first CANDIDATES: Okay ma’am.
assessment, let us now proceed to the second part
of the assessment which is the demonstration. So Assessor: Candidate Number 1 please come to the
candidates are advised to demonstrate in the interview room.
demonstration area. There are numbers placed in
each table and that indicates your candidate During the interview: [COMPETENT SCRIPT]
number, that will be your own space during the
assessment. Are we clear? Assessor: Hello, good afternoon again. How are
you? And how was your experience?
BOTH: Yes ma’am.
Marbie: Hello, I was nervous the whole duration of
: Candidates you may now proceed to the this assessment, but I was happy at the same time
demonstration area thank you. that
I reached this far.
: So, candidates, this is our demonstration area.
demonstration,
Assessor: I’m glad to hear that. So, Ms. Revelo you were able to pass and check all 6 competency
shall we proceed to the oral questioning? levels.
Revelo: yes ma’am I have noticed that you are very confident in every
way possible especially in the way you speak, I
So, for your oral questioning: admire you for that!. You are also able to perform
each activity correctly in the correct sequence, so
[Link] is it important to follow safety procedures? congratulations on that. And, for your oral
questioning, you were able to answer all the
Answer: It is important to prevent accidents, protect questions satisfactorily and that's incredible. So, for
customers and staff, and ensure a clean and safe your overall result, you met all the qualifications
working environment. enumerated in this competency and rated as
2. What will you do if a guest receives the wrong competent in this qualification.
order? Congratulations!
Answer: I will politely apologize, take back the Please sign the rating sheet and COMPETENCY
wrong order, and quickly provide the correct one. ASSESSMENT RESULTS SUMMARY. (Give the
CARS)
3. How do you properly take food and beverage So again ma'am for the issuance of your NC, you
orders? can claim your certificate at the TESDA Regional
Testing
Answer: Greet the guest politely, listen carefully, Center- Iligan City, Lanao del Norte within 5
confirm the order, and write or input it accurately. working days after this assessment. Please don’t
forget to
bring 50 pesos, Your Competency Assessment
Result Summary (CARS), and a passport-size
[NOT YET COMPETENT] picture with
a white background. Thank you and congratulations
Assessor: Hello good afternoonMs. Sanchez. How you can go back now to the orientation area.
are you? And how was your experience?
Gerarden: I feel good and at the same time feel (Candidate 2)
nervous about the result because I was not able to Good afternoon candidate number 2!
perform Congratulations on sharing your skills and
some procedures of this qualification during the knowledge in
demonstration. Food and Beverage Services. Let’s start with your
written test. It is composed of 25 items which you
Assessor: Oh, it’s okay, nervousness is a normal did
part of our reaction, So shall we proceed with the pass for having a score of 17 which is 75 percent of
oral questions? the total score.
Gerarden: Yes Ma’am For your demonstration, I really see the
effort and willingness that you put into performing
Assessor: Okay candidate number 2, thank you. the food and beverage services and you have the
So, for your oral questioning: potential
to successfully master this field. However, you were
[Link] is it important to follow safety procedures? able to get 3 out of 5 qualifications, and also, while
observing you, I have also noticed that you are
Answer: umm idk maam quite doubtful in the way you speak and also
missed some parts of the sequence. Are you
2. What will you do if a guest receives the wrong alright?
order?
: I am alright maam, im just too nervous
Answer: I will say sorry maam
: Well, I highly encourage you to be more confident
3. How do you properly take food and beverage in your performances because no one is here to
orders? judge you, I am not here to judge you, but to
assess you okay? Being too nervous and doubtful
Answer: ohh sorry maam idk performances could be the cause of forgetting
some parts of the assessment. Always remember
that confidence is key, and I do recommend that
[AFTER CALCULATING THE POINTS IN EVERY you take deep breaths before you start and assure
CANDIDATE] yourself that it will turn out okay. alright?
: Candidate #1 please go back to the interview : yes, thankyou maam
area.
: okay good, and in addition to that, in the oral
: Congratulations on a job well done! Let us start interview You were able to answer 1 question
with your written test. Based on your results, indeed correctly, which I think can still be improved.
you
read and comprehended the questions properly as :lastly, I’m sorry to say this but you didn’t meet all
you were able to perfect the test. In your the qualifications enumerated in this competency
but don’t worry, you also completed some
competency of this assessment. The result of your
assessment shows that you are Not Yet competent.
It doesn't mean you are not good enough; you just
need a little more practice and mastery. So, don’t
be disheartened as you will be receiving COC since
you have completed the 2 units of the
assessment. Don’t worry, you may come back for
your Reassessment at the nearest Accredited
Assessment Center, depending on your most
convenient time okay?
Specific na coc na napasaran
Do you want to take a reassessment?
Mherl: yes ma’am, I will come back once I am
ready.
Okay. So, do you have any questions with regard to
your assessment result?
Mherl : No ma'am
If none, please sign in the rating Sheet and
Competency Assessment Result Summary. (give
the CARS)
So, Miss Sanchez, for the issuance of your COC,
you can claim your certificate to TESDA provincial
office
within 5 working days after this assessment. But if
you want to be reassessed, you can just leave your
COC
there and just bring your CARS and apply for
reassessment. The process will be the same way
you applied
Today's assessment, okay? So, still,
congratulations and thank You for having the
courage to take the
Assessment.
You may now go back to the orientation area.
: I have gathered here all the result of your
assessment, I will now endorse it to our AC
Manager Ms. Noreen June Relevo.
: Ma’am, I am submitting this to you. These are the
candidate's assessment records and results.
END: Candidates, congratulations! THANK YOU
AND GOD BLESS.