1.
Error: 404 - File or directory not found
Solution : The index page or requested page is not present in the domain or particular
path, Hence they get 404 - File or directory not found. We can put one test page and check.
2. Error: 503 service unavailable
Solution : Domain suspended due to resource excedeed or suspended due to unpaid
invoice
[Link] to your plesk control panel.
[Link] on subscriptions.
[Link] on the domain name.
[Link] on customize
[Link] the Bandwidth/disk usage/mailboxes quota
3. Error: 503 service unavailable
Solution : Domain suspended due to the expiration date in plesk
Kindly follow the below procedure to change the expiry date.
1. Login to your plesk control panel.
2. Click on subscriptions.
3. Click on the domain name.
4. Click on customize
5. Change the expiry date
4. Error: 503 service unavailable
Solution : Application pool for the domain may be stopped and we have to restarted the
application pool.
5. Error: HTTP 404 The resource cannot be found
Solution : We need to change the ASP version for the [Link] follow the procedure
to change the [Link] settings for the domain
[Link] into your plesk control panel.
[Link] on subscriptions
[Link] on the domain name
[Link] on websites and domains
[Link] on [Link] settings
6. Error: 403 - Forbidden: Access is denied.
Solution : Index page or requested page is not present in the domain you will get 403 -
Forbidden: Access is denied.
Home page must be in the below format :
html >> [Link]
php >> [Link]
asp >> [Link]
[Link]>> [Link]
If you want to set a custom home page please follow the below procedure.
1. Login to your plesk control panel
2. Click on subscriptions
3. Click on subscription name
4. Click on website and domains
5. Export show more options
6. Click on virtual directories
7. Click on directory properties.
7. Error: 500 Internal Server Error
Solution :
1. Reset Permissions
2. Increase PHP Memory Limit
3. Deactivate WordPress Plugins/Themes
4. Check Server logs
5. Check your .htaccess
8. Error: File Manager not working
Solution : Using the wrong ftp password more than 5 times, The FTP user will be locked
out. We unblock the FTP and suggest to change the FTP username and password
[Link] to your Plesk Control Panel
[Link] on subscriptions
[Link] on subscription name which you want to change the FTP password
[Link] on Website & Domains and click on ” Web hosting Access ”
[Link] the FTP username
[Link] the FTP password. [Note : You can change the ftp password with help of generate
option]
[Link] on ok.
PS C:\Program Files (x86)\Plesk\bin>
.\[Link] --reconfigure-web-site -web-site-name [Link]
.\[Link] --reconfigure-ftp-site -webspace-name [Link]
8. Error: Database is showing recovery pending
Solution : If database is showing recovery pending , if we run the below command it will
be solved
ALTER DATABASE [Database Name] SET ONLINE
8. Error: Unable to create the domain
Solution : Domain already presented in the server or DNS entry is present in the server.
We have to check and remove the DNS entry and then try to create the domain.
To remove the DNS entry :
---------------------------
C:\Program Files (x86)\Plesk\admin\bin>
./[Link] --direct-sql --sql="select * from dns_zone where name like 'domainname';"
./[Link] --direct-sql --sql="delete from dns_zone where id=dnsid;"
./[Link] --direct-sql --sql="select * from domains where name='domainname';"
[Link] --direct-sql --sql="delete from domains where name='domainname';"
./[Link] --direct-sql --sql="select * from dns_recs where host like
'%domainname%';"
./[Link] --direct-sql --sql="delete from dns_recs where id=;"
8. Error: MySQL server has gone away
Solution : It related to parsing of large amount of data
1) The Database dumb having more no of tables,rows and columns
2) Incompatible database format
We advise clients to kindly check the above parameters
9. Error: Service unavailable error for all domains in the server
Solution : We need to kill the task for web service
Taskkill /F /FI "SERVICES eq w3svc"
10. Error: Unable to create Domains/subdomains/addon domain/Email
ids/Database
Solution : We have to check the resource limit in the service plan and increase the
limit
[Link]: The license key is invalid. In order to use the Plesk, please obtain and
install a new functioning license key.
Solution : Plesk license key expired. We need to renew the Plesk license key.
12. Error: Plesk panel not working for all domains in the server
Solution 1: We need to kill the task for web service
Taskkill /F /FI "SERVICES eq w3svc"
Solution 2: Restart the plesk service
net stop plesksrv
net start plesksrv
[Link]: HTTP Error 503. The service is unavailable
Solution : Application pool stopped in IIS. We need to restart the Application
pool
"%windir%\system32\inetsrv\appcmd" stop APPPOOL "MyAppPoolName"
"%windir%\system32\inetsrv\appcmd" start APPPOOL "MyAppPoolName"
[Link]: Login failed for user 'IIS APPPOOL\[Link] v4.0'
Solution : You need to add a login to SQL Server for IIS APPPOOL\[Link]
v4.0 and grant permissions to the database.
15. Error: SQL Server User Mapping Error 15023
Solution : Database user is not mapped properly. We need to mapping the
database user to the database
ALTER USER <user_name> WITH Login = <login_name>;
16. Error: "Login failed for user 'sa'
Solution : To solve this error, we need to change the authentication mode in SQL
server.
[Link] in to the SQL server instance using SQL Server Management
Studio(SSMS). Right-click on the database instance, and go to Properties.
[Link] the Server Properties page, Click on Security page. Click on the radio button
next to SQL Server and Windows Authentication mode, and click on OK to close the
Server Properties page.
Once you click on the Ok button, we will get the following screen. We will need to restart
the SQL Server service to make this change effective. After restarting the SQL Server,
the authentication mode will be changed to SQL Server and Windows Authentication
mode.
[Link] go to Sql Server Configuration Manager and restart the MSSQLSERVER.
[Link] you will be able to log in with sa user.
17. Error: sa user is locked out and login fails with Windows Authentication
Solution : SQL Server SA account is locked out and fails to login with Windows
Authentication mode
ALTER LOGIN sa WITH PASSWORD = 'new_password' UNLOCK
1. Click Open File button in SQL server
2. Browse for the [Link] file and import it into this tool.
3. Select the sa user and click the Reset button.
4. Type a new password and click OK.