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Quality Function Deployment

Quality Function Deployment (QFD) is a methodology developed in the late 1960s aimed at integrating customer satisfaction into product design and manufacturing. It involves creating a 'House of Quality' to align customer needs with product features through a series of structured steps. The process emphasizes collaboration among multifunctional teams to ensure products meet customer expectations.

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Thanh Ngân Nguyễn Hồ
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5 views17 pages

Quality Function Deployment

Quality Function Deployment (QFD) is a methodology developed in the late 1960s aimed at integrating customer satisfaction into product design and manufacturing. It involves creating a 'House of Quality' to align customer needs with product features through a series of structured steps. The process emphasizes collaboration among multifunctional teams to ensure products meet customer expectations.

Uploaded by

Thanh Ngân Nguyễn Hồ
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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QUALITY FUNCTION

DEPLOYMENT
By Group 2
HISTORY

Late 1960s Yoji Akao Shigeru Mizuno


In Japan
PURPOSE
Develop a method that
Many definitions of QFD
design customer
have been proposed, but
satisfaction into a
it is primarily a people
product before being
system.
manufactured

NOTHING HAPPENS
WITHOUT PEOPLE !!
PURPOSE
Bring together
multifunctional teams to
work together towards
satisfying the customer

Its point of departure is


the VOC
DEFINITION

QFD is defined as a methodology that


translates customer requirements into specific
technical requirements at every stage of
product development and production.
HOUSE OF QUALITY
The House of Quality is a part of
Quality Function Deployment (QFD),
used in product development to align
customer needs (WHATs) with product
features (HOWs).

It helps companies ensure


that their products or
services meet customer
expectations.
STEPS TO
IMPLEMENT THE
HOUSE OF QUALITY
(1)
List customer requirements (WHATs)
(2)
List technical descriptors (HOWs)
(3) Develop a Relationship Matrix
between WHATs and HOWs

Kinds of
relationships
(4) Develop an Interrelationship Matrix
between HOWs
(5) Quantifying the
Importance (How Much)
(6) Competitive
Assessments
STEPS
( IN SIMPLE TERMS )
1. WHAT customers want

MULTI - PHASE 2. DESIGN the parts

MODEL 3. PLAN how to make those parts

4. CHECK the quality to make sure


the product is good!
THANK YOU

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