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The document outlines a training program consisting of four components: a Real Call Calibration Pack comparing good and bad calls with QA scoring, an Accent Training System with daily drills and phonetic corrections, a Conversion Psychology Layer focusing on tone shifts and micro-scripts, and a Nesting Framework with day-wise targets and a gradual independence model. Each component aims to enhance communication skills and effectiveness in customer interactions. The program is structured to provide both practical exercises and psychological insights for improved performance.

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bella
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3 views1 page

Notes

The document outlines a training program consisting of four components: a Real Call Calibration Pack comparing good and bad calls with QA scoring, an Accent Training System with daily drills and phonetic corrections, a Conversion Psychology Layer focusing on tone shifts and micro-scripts, and a Nesting Framework with day-wise targets and a gradual independence model. Each component aims to enhance communication skills and effectiveness in customer interactions. The program is structured to provide both practical exercises and psychological insights for improved performance.

Uploaded by

bella
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

1.

Real Call Calibration Pack

 10 good calls vs 10 bad calls

 With QA scoring examples

2. Accent Training System

 Daily drills (15–20 mins)

 Phonetic correction list (Indian → US pronunciation)

3. Conversion Psychology Layer

 Tone shifts based on customer personality

 Micro-scripts (how to sound human, not robotic)

4. Nesting Framework

 Day-wise targets after training

 Gradual independence model

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