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Enterprise Resource Planning: Improve - Innovate - Digitise

The document outlines a client case study focused on implementing an Enterprise Resource Planning (ERP) system to address inefficiencies caused by disparate systems and poor data management. Business Analysis (BAPL) led the project, resulting in the consolidation of IT systems, improved data quality, and enhanced customer relationships. Key outcomes included reduced duplications in processes and better alignment between business functions and software capabilities.

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ankit priyadar5shi
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11 views2 pages

Enterprise Resource Planning: Improve - Innovate - Digitise

The document outlines a client case study focused on implementing an Enterprise Resource Planning (ERP) system to address inefficiencies caused by disparate systems and poor data management. Business Analysis (BAPL) led the project, resulting in the consolidation of IT systems, improved data quality, and enhanced customer relationships. Key outcomes included reduced duplications in processes and better alignment between business functions and software capabilities.

Uploaded by

ankit priyadar5shi
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Client Case Study

I m p r o v e | I n n o v a t e | D i g i t i s e

Enterprise Resource Planning

The Brief The Challenge


Enterprise resource planning (ERP) The client had multiple systems, which were disparate with
software is a suite of integrated little or no integration between the systems. This meant
applications that a company uses to that end-to-end customer business processes did not flow
collect, store, manage and interpret smoothly resulting in a poor customer experience.
data from many business function.
Duplication of information existed across the business
The client, a large organisation with a functions where customer information was manually keyed
market capitalisation of $980 million into several IT software systems often resulting in incorrect
briefed Business Analysis (BAPL) customer data. This caused both inefficiency with data
to lead the implementing of an ERP collection and communication errors with key customers.
system to significantly improve the
The biggest challenge for the client was in understanding how
efficiencies across the organisation.
well the business was working. They suspected inefficiencies
& data errors from disconnected systems & were concerned
this was having a negative impact on their interactions
with customers.

Melbourne Sydney Brisbane Canberra Adelaide Perth

T 1300 33 11 64 info@[Link] [Link]


Client Case Study

Our Approach
With 10 years in-depth experience providing
consulting services BAPL understand and are expert
at working to improve organisational efficiencies
especially using technology.

Using business process driven requirements, we


understand the Enterprise Resource Planning
environment and work with staff to design systems
that provide reduce risks, improve efficiencies and
reduce costs.

BAPL’s role, was to map the business processes &


design improvements around the ERP capabilities.
We provided the necessary Business Analysts to
collaborate with a large number of stakeholders
across the organisation, gain consensus, develop
specifications, vendor manage, pilot and deliver via
an ERP program.

The Outcome
Some of the key successes:

• Consolidation of IT systems into a single platform

• R
 eduction in IT systems due to reduction in
duplications

• Reduction in duplicated business processes

• G
 reater alignment between the business and
software

• Improved data quality resulting in improved


reporting capability

• Improved customer relationships

Melbourne Sydney Brisbane Canberra Adelaide Perth

T 1300 33 11 64 info@[Link] [Link]

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