UNIT 1 ABOUT YOUR GUEST

PART 2:
Situation1: A couple comes to the hotel. They look very happy and want a quiet room.
They say they want to celebrate something special.
A couple, Mr. and Mrs. Nguyen, arrived at the hotel to check into a pre-booked double room for
a two-night stay. Since they were celebrating their wedding anniversary, they requested a quiet
room. The receptionist warmly congratulated them and provided a room on a higher floor to
ensure a peaceful and special experience. Finally, they received their keys and were informed
about the breakfast which is served from 6:30 to 10 a.m.
Situation2: A man arrives at the hotel in a suit. He has a laptop and looks busy. He says he
will attend an important meeting the next day and needs a quiet room with good internet.
Mr. Tran, a business traveler, arrived at the hotel for his one-night reservation. Because he had
an important meeting the next day, he specifically requested a quiet room with stable internet
connection. The receptionist warmly confirmed his booking and provided a room with a
working desk and free Wifi to assist him. Finally, he signed the guest book and finished the
check-in.
PART 3: Make a conversation: “A family comes to the hotel for a vacation. They want to
relax and explore the city.” You should talk about:
 type of guest (family / leisure traveler)
 purpose of the trip (vacation / relax / explore the city)
 reservation details (number of nights, type of room)
 facilities or services (restaurant, tour, transport, etc.)
 places to visit in the city
 Hương: Good morning! This is Sunny Travel. I’m Huong. Well, how
can I help today?
 Duyên: Hello... Huong. My family... we want to go to Da Nang. A
vacation, you know?
 A (Travel Agent): Well, that’s wonderful! So you’re a leisure traveler
with your family, right? Do you prefer to relax at a resort or stay
closer to the city?
 B (Guest): Um... yes, leisure traveler. We... work very hard. Now need
to relax. But my kids... they want to explore the city too.
 A (Travel Agent): Not a problem. In that case, I recommend a 4-star
hotel with a spacious family room. How many nights would you like
for your reservation?
 B (Guest): Maybe... 4 nights? Is it okay? We want... a reservation with
a nice view.
 A (Travel Agent): Of course! I’ll check the availability right away.
Since you have the kids with you, I highly recommend our family
room. It’s super spacious and has a great view. It’s the best spot to
just sit back and relax after a long day.
 B (Guest): Duyen: Family room... yeah, that sounds good. We want to
relax, but also... see the city?
  Huong: Exactly! You’ll definitely want to explore the local area.
Actually, we have a private service and guided tours starting every
morning. Would you like me to book a van for your family tomorrow?
 Duyen: Oh, a tour? Yes, please. Um... where should we go?
 A (Travel Agent): Well, let me see... You should definitely take a day
trip to Ba Na Hills. It’s like a fairy tale up there! and one more
thing... You totally cannot miss Hoi An Ancient Town at night. The
lanterns are just... wow, incredible!
 B (Guest): Yes... sounds great!
 A (Travel Agent): (Mỉm cười) It’s my pleasure! Just make yourselves
at home and get ready for an amazing holiday!
 B (Guest): Thank you, Hương.

UNIT 2 ON THE PHONE

PART 2
Situation 1: A customer calls a hotel to ask about a room. The operator answers and
transfers the call to the travel agency department - Report the guest book
Ms. Jessica Lucas from Rome, Italy, contacted the travel agency to ask information about a
package tour. She planned to travel next month and stay for five days. For her travel preference,
she chose a beach holiday to relax instead of a city tour. The travel agency staff confirmed her
details and promised to recommend some holiday packages for her upcoming trip very soon.
Situation 2: A customer calls a company, but the line is not clear. The staff tries to help and
connect the call to the correct department.
David Lee made an incoming call to Green Travel Company regarding a job advertisement.
However, the connection was really poor, so the courteous staff asked him to speak louder and
stay on the line. She then transferred the call to the HR department at extension 205. Finally, an
HR officer answered the call and started interviewing Mr. Lee about his past work experience.
PART 3: On the phone about a job advertisement. You and your partner are having a
phone conversation. Discuss the following:
 what job the applicant is calling about
 where he/she saw the job advertisement
 basic information about the job (working hours, location, duties)
 the applicant’s skills or experience
 how to apply for the job
 Hương (Staff): Good morning! This is Sunny Travel. I’m Huong. How
can I help you today?
 Duyên (Applicant): Hello. Uhm... My name is Duyên. I am calling
about the job advertisement for a tour guide.
 Hương (Staff): Oh, I see. We are looking for a new guide. By the way,
where did you see our job advertisement?
 Duyên (Applicant): I saw it on Facebook. Uhm... is it a full-time or
part-time job?
  Hương (Staff): Actually, it’s a full-time position in the city center. You
will organize tours around the city and provide helpful information to
customers. Do you have any experience?
 Duyên (Applicant): Well, I have a little experience. I can speak
English, and I like to travel.
 Hương (Staff): That's okay! We need an active person, you know. The
working hours are from 8 a.m. to 5 p.m. Is that okay for you?
 Duyên (Applicant): Yes, I can. Uhm... how can I apply for the job?
 Hương (Staff): You just need to send your CV to the contact
information written at the bottom of the advertisement
 Duyên (Applicant): Thank you for your help.
 Hương (Staff): You're very welcome!
 Duyên (Applicant): Thank you, and have a wonderful day

UNIT 3 TYPES OF RESTARANT

PART 2:
ST1: You work for a travel agency. Your manager asks you to choose the best restaurant
for a group of tourists. The group includes a family with children who want a comfortable
place with good service and reasonable prices.
Dear manager, here are some reviews about the four restaurants that I have considered for our
guest. First, the fast food restaurant was quick and cheap, which was convenient, but the food
was not very healthy, especially for children. The steakhouse offered high-quality cuisine and
delicious dishes; however, it was quite expensive and more suitable for special occasions. As for
the vegetarian restaurant, it provided fresh and healthy options, but I’m afraid that it might not
appeal to all family members. On the other hand, the family restaurant was clean, comfortable,
and had friendly table service. So, I think it was the best choice as it met the family’s needs for
comfort, good service, and reasonable prices. So, hopefully, this overview is going to help our
guest make the best decision
ST2: You work for a travel agency. Your manager asks you to choose the best restaurant
for a group of tourists. The group includes young travelers who want cheap, quick, and
convenient food.
Dear manager, here are some reviews about the four restaurants that I have considered for our
guest. First, about the drive-through restaurant, it was fast, cheap, which can be very
convenient, but it lacked healthy options. The family restaurant had friendly waitstaff, but it was
quite slow to take food, so that is not a good point as they want smt quick. Meanwhile, the
steakhouse had an excellent service rating, but I’m afraid it was too expensive for their budget.
Finally, although the local cuisine was affordable and have a variety of options for them, I chose
the drive-through as the best choice because it perfectly matched the group's need for a quick
and low-budget meal. So, hopefully, this overview is going to help our guest make the best
decision
PART 3: Situation: You and your partner are tourists. You want to choose a restaurant to
eat. You should talk about:
 what type of restaurant you like
  what type of cuisine you prefer
 whether you want fast food or table service
 price (cheap / expensive)
 final decision
 Hương (A): (Vuốt bụng, giọng mệt mỏi nhưng hào hứng) Gosh, I’m
absolutely starving after walking all morning! Well, Duyên, we really
need something to eat!!!
 Duyên (B): Me too! I am... very hungry. Um... I don’t know. What do
you like?
 Hương (A): Hmm, let me see. Usually, I love trying local food. Do you
want to try something healthy, like a vegetarian restaurant? Or
maybe something with meat?
 Duyên (B): (Lắc đầu) Oh, no vegetarian. I want meat! But... not fast
food. It is... not healthy.
 Hương (A): That’s okay! Fast food is too oily and crowded. I’d much
prefer a cozy family restaurant where we can sit down and enjoy table
service. It’s more relaxing, isn’t it?
 Duyên (B): Yes, table service is better. I like sit down. But... is it
expensive? I want... cheap price.
 Hương (A): (An ủi) Don't worry! Actually, I found a place nearby
called "The Local Kitchen." The prices are quite reasonable—not
expensive at all. And the reviews say their traditional cuisine is
amazing!
 Duyên (B): Oh, reasonable price? That is good. Is it... a family
restaurant?
 Hương (A): Yes, it is! It’s a very famous family restaurant for tourists.
They have a big menu and the staffs are very friendly.
 Duyên (B): (Cười) Okay. I like friendly staff. Is it far from here?
 Hương (A): Not at all, just a five-minute walk from that corner. So, is
that our final decision? Should we move now? Im hungry for real!
 Duyên (B): Yes! Final decision. Let’s go. I... want to eat now!
 Hương (A): (Cười lớn) Perfect! Let’s go and have a great lunch.

UNIT 4. LODGING
PART 2:
ST 1: You work for a travel agency. Your manager asks you to choose the best place to stay
for a group of tourists. A group of young travelers with a low budget. They want cheap
accommodation and are okay with simple facilities.
Dear manager, here are some reviews about the four types of lodging that I have considered for
our guest. First, about the campsite, it was very cheap and close to nature; however, it only
offered basic facilities. Meanwhile, the lakeside cabin provided a quiet and relaxing stay, but it
was less suitable for a low budget. For the luxury resort, of course, it had full services but was
too expensive for this group. Finally, I chose the youth hostel as the best choice. It offered
affordable rooms and a friendly environment, which perfectly matched their needs. So,
hopefully, this overview is going to help our guest make the best decision
ST 2: You work for a travel agency. Your manager asks you to choose the best
accommodation. A couple on a honeymoon. They want a romantic and comfortable place.
Dear manager, here are some reviews about the four types of accommodation that I have
considered for our guest. First, about the bed and breakfast, it offered a cozy, romantic
atmosphere, and had friendly service, which was cab be ideal for couples. Meanwhile,
the motel, although it is convenient and affordable, was too noisy near the busy road, so I think
it’s a not good choice for a romantic trip. The budget hotel was clean and comfortable, but its
basic services made it less special for such an occasion. Finally, I chose the eco-resort as the
best option, which had beautiful views and a peaceful environment, making it perfect for a
couple on their honeymoon. So, hopefully, this overview is going to help our guest make the
best decision.
PART 3: You are planning a trip and want to find a place to stay. You should talk about:
 where you want to go
 what type of lodging you prefer
 your budget
 facilities (cheap / comfortable / luxury)
 final decision
 Hương (Agent): Good morning! This is Sunny Travel. I’m Hương. How
can I assist you today?
 Duyên (Tourist): Hello... Hương. I want... to go to Da Lat. With my
friends.
 Hương (Agent): Uhm, wonderful choice! uhm I'm afraid it’s a bit cool
there. To find the best place, may I ask about your budget? Do you
prefer a luxury resort or something affordable?
 Duyên (Tourist): Oh... we are students, so we have a small budget. I
need something cheap, not expensive.
 Hương (Agent): I see. Well, if you want to save money, a hostel is the
cheapest option. Or, would you prefer a budget hotel for more
privacy?
 Duyên (Tourist): Um... hostel is okay, but... is it comfortable? We want
to sleep well after a long day.
 Hương (Agent): Actually, a hostel has shared rooms, but our budget
hotel is very comfortable and still very affordable. It has private
bathrooms and a great view.
 Duyên (Tourist): Oh, private bathroom... I like that. How much is the
budget hotel?
 Hương (Agent): It’s only $20 per night. Well, it’s much cheaper than a
resort, but you still get full facilities. Does that sound good?
 Duyên (Tourist): $20... yes, that’s fine. I think... we choose the budget
hotel.
 Hương (Agent): Excellent! I’ll make the reservation for you right now.
Do you need any tour information for Da Lat?
  Duyên (Tourist): No, just the hotel now. Thank you... for your help.
 Hương (Agent): My absolute pleasure! Take your time and have a
fantastic trip!
 Duyên (Tourist): Thank you. You... very kind, Hương. Goodbye!

UNIT 5 AT THE AIRPORT

PART 2:
ST1: You work at an airport. A passenger asks you for help. A passenger is flying to Paris
for the first time. They look confused and don’t know what to do at the airport. You give
instruction.
Good morning, sir. I am now going to give you some instruction to assist you with your first
flight to Paris. First, you went to the check-in counter, where you showed your passport, and
received your boarding pass. After that, you went through security screening, which was a bit
crowded depending on the number of passengers but don’t be worry. Then, you could relax in
the lounge, where you could have some food and shop for souvenirs at duty-free stores without
tax. Finally, you headed to your departure gate to board. And pls remember to arrive early and
keep your documents with you at all times. Thank you and have a pleasant flight!
ST 2: You work at the airport. A passenger asks you about their flight. A passenger is
going to Tokyo. They want to know information about their flight and what to do next.
Good morning, sir. I am now going to give you some instruction to assist you with your flight to
Tokyo. Your flight VN305 to Tokyo is currently on time and departs at 10:30 AM from gate 12.
First, you must go to the check-in counter to show your passport and receive your boarding
pass. Then, please go through the security screening, where the security guard will check your
luggage for safety. Finally, follow the signs to your departure gate. And pls remember to arrive
early and keep your documents with you at all times. Thank you and have a pleasant flight!
PART 3: You are at the airport. One student is a passenger, and one is an airport staff
member. Student A = Passenger, Student B = Airport staff. You should talk about:
 where you are flying
 what you need to do first
 how to find your gate
 time for security screening
 what to do next
 Hương (Staff): Good morning! I’m Hương. How can I assist you with
your flight today?
 Duyên (Passenger): Hello... Hương. I’m flying to Tokyo. But... I don’t
know what to do first.
 Hương (Staff): Oh, don’t worry. First, you need to go to the check-in
counter over there to show your passport and receive your boarding
pass.
 Duyên (Passenger): Okay, check in first. And... what about security?
Is it... A very long time?
  Hương (Staff): Well, actually, security screening is quite fast today,
maybe 15 minutes. You should go there right after you get your
boarding pass.
 Duyên (Passenger): 15 minutes. That’s good. But... how can I find my
gate? I am... a bit confused.
 Hương (Staff): No problem at all! You can find your gate number on
the big electronic timetable over there, or just look at your boarding
pass. Your flight is at gate 12.
 Duyên (Passenger): Gate 12. I see it. Um... what should I do next after
security?
 Hương (Staff): Well, you can relax in the waiting area. You can shop
at a duty-free or have a coffee before the flight.
 Duyên (Passenger): Oh, coffee is nice. So... I just wait for the plane
there?
 Hương (Staff): Exactly! But remember, you must be at the gate at
least 30 minutes before departure. Don't be late!
 Duyên (Passenger): 30 minutes before. Yes, I remember. I have my
documents here.
 Hương (Staff): Perfect! Do you have any questions for me?
 Duyên (Passenger): No, that’s all. Thank you very much... for your
help, Hương. Goodbye!

UNIT 6 CRUISE SHIPS

PART 2:
ST 1: You work on a cruise ship. A passenger asks about activities today. Explain the
schedule to the passenger.
Good morning, sir. Thank you for your question. Today on the cruise, we have several fun
activities for you. At 8:00 AM in the dining room, we are going to have a breakfast. After that,
at 10:00 AM, there are a variety of fun activities on the upper deck, which is perfect if you’d
like to enjoy the fresh air and beautiful ocean views. Lunch is then served at 12:00 PM in the
dining room, followed by a movie at 4:00 PM in the theater, a very great chance to unwind.
Finally, dinner is available at 7:00 PM in the dining room. And remember that between these
activities, you can always return to your cabin to rest or explore more of the cruise facilities.
Thank you and have a pleasant time on board!
ST 2: You work on a cruise ship. A passenger is new and doesn’t know what to do. Explain
what the passenger should do.
Good morning, sir. Welcome on board, and thank you for your question. Firstly, when you
arrive at embarkation, you should show your boarding pass, and a porter will take your luggage
to your cabin, so you can move comfortably. After that, the cruise director introduces the daily
activities, and you can choose to join them or simply relax. During the journey, the cruise stops
at different ports, so I recommend checking the schedule and joining the activities to fully enjoy
your experience. Just take your time and enjoy everything on the cruise. Thank you and have a
pleasant time on board!
PART 3: Situation: You are on a cruise ship. Student A = Passenger Student B = Cruise
staff and talk about:
 your trip
 activities on the ship
 where to go
 what you want to do
 Hương (Staff): Good morning! Welcome on board! I’m Hương. Well,
how was your first day on the cruise?
 Duyên (Passenger): Oh... hello, Hương. It is... amazing! My cabin is
very nice. (Cười ngượng) I like the big window.
 Hương (Staff): I’m so glad! Actually, most guests love that view. By
the way, have you checked out our list of activities for this afternoon
yet?
 Duyên (Passenger): Um... let me see. Not yet. I just want to... relax.
(Thở phào) I work too hard, so now... I want quiet.
 Hương (Staff): That’s okay! In that case, you should definitely head to
the sun deck on the 5th floor. It’s the best place to just sit and watch
the waves.
 Duyên (Passenger): Sun deck... 5th floor? (Nhắc lại để nhớ) Okay. Is
it... crowded? I don't like many people.
 Hương (Staff): No way, at this hour, it’s very peaceful. Most people
are at the pool. So, it’s perfect for you to relax and read a book.
 Duyên (Passenger): (Mắt sáng lên) Oh, perfect! I have a book. My
plan is... sit there all afternoon.
 Hương (Staff): (Cười) That sounds like a dream! Well, would you like
to have something special, like taking part in a cooking class? It’s
very popular on the cruise
 Duyên (Passenger): Uhmm? Maybe tomorrow. Today... I just go to the
deck.
 Hương (Staff): No problem at all! Just take your time. If you need
anything else, like a drink or a beer, just let me know, okay?
 Duyên (Passenger): Yes. Thank you... for help me, Hương. You... speak
very nicely.
 Hương (Staff): It’s my absolute pleasure! Enjoy the sea air and have a
wonderful, relaxing time!
 Duyên (Passenger): Thank you. Goodbye!

UNIT 7 TRAIN TRAVEL

PART 2:
ST 1: You are a train station announcer. Make a short announcement for passengers
Good morning, ladies and gentlemen. This is an announcement from the train station. According
to today’s timetable, trains to Paris will leave sattion at 8:05, 9:05, and 10:05 AM respectively
from platform 1. For Amsterdam, services leave at 9:50, 10:45, and 11:40 AM from platform 2.
Please check your tickets carefully before boarding and keep your luggage with you at all times.
We wish you a very pleasant and safe journey today! Thank you for choosing our service."
ST 2: You work at a train station. A passenger needs help to travel. Explain what the
passenger should do.
Good morning, sir. I am now going to give you some instruction to assist you with your first
train travel. First, you need to the station and check the timetable to find your train. Then,
choose your ticket—either one-way or round-trip—and buy it at the kiosk. After that, you
should follow the signs to the correct platform. Please arrive early and keep your ticket ready.
Finally, listen for announcements and board the train carefully. If you need help, don’t hesitate
to ask the staff at the station. Thank you and have a pleasant journey!
PART 3: Situation:
You are at a train station. You want to travel to another city. Student A = Passenger
Student B = Station staff. You make a conversation to buy a train ticket and get travel
information.
You should talk about:
 your destination (e.g. Paris, London…)
 departure time (morning / afternoon)
 ticket type (one-way / round-trip)
 platform number
 final decision
 Hương (Staff): Good morning! Welcome to the Central Station. Well,
I’m Hương. How can I help you today?
 Duyên (Passenger): Hello... Hương. I want to... um... go to London.
Can I buy a ticket?
 Hương (Staff): Certainly! London is a lovely city. Actually, do you
prefer to depart in the morning or the afternoon?
 Duyên (Passenger): I like... morning. I want to see London... early. Is
there a train?
 Hương (Staff): Let me check the timetable. Great! We have a fast
train at 9:00 AM. By the way, do you want a one-way or a round-trip
ticket?
 Duyên (Passenger): Round-trip, please. I come back... tomorrow. How
much... is it?
 Hương (Staff): That will be $60, please. Your train leaves from
platform number 3. Just follow the green signs over there.
 Duyên (Passenger): Platform 3. Okay... I see it. Is the train... on time?
 Hương (Staff): Yes, it's perfectly on time! So, here is your ticket.
Please make sure to be at the platform at least 10 minutes before the
departure time.
 Duyên (Passenger): 10 minutes early. Yes. I... go there now.
 Hương (Staff): Perfect! Any questions for me?
 Duyên (Passenger): No... that’s all. You... very kind, Hương. Thank
you.
  Hương (Staff): You're very welcome! Take your time and have a
wonderful journey
 Duyên (Passenger): Thank you. Goodbye!

UNIT 8: BUS TRAVEL & RENTING A CAR

PART 2:
ST 1: You work at a travel service center. A customer asks for advice. Give advice to the
customer
Good morning, Sir! Thank you for your question and I am now going to give you some advices.
Well, travelling by bus, it is very affordable and with express routes available, it can be quite
efficient. However, I’m afraid that it may be less comfortable for long journeys because of
limited space. On the other hand, renting a car is more flexible and comfortable travel
experience, but it is more expensive and requires a driver’s license. So, I would recommend
renting a car as it offers a worthy travel experience, allowing you to manage your own schedule.
Remember to bring your driver’s license and necessary documents before you go! Thank you
and I wish you a pleasant journey!
ST 2: You work at a car rental company. Explain the rental service and help the customer
choose
Good morning, Mr. Michael Rogers. Thank you for your interest in our car rental service. Well,
at our agency, we offer economy, compact, and luxury vehicles. Since you travel with a lot
of luggage, I would recommend a luxury car as it offers a good trunk with a spacious. It also
include comfortable seating, and a smooth driving experience, making it ideal for longer trips
and ensuring both convenience and comfort throughout your journey.. To rent a car, you will
need to provide your driver’s license, a credit card, and valid insurance. Before you drive off,
pls remember to check the vehicle condition, for example like fuel level. Enjoy your trip!"

PART 3 (4 mins): Situation: A tourist wants to travel from Hanoi to another city. Student
A = Tourist Student B = Travel agent. Talk about:
 destination
 transportation (bus or car)
 price
 comfort
 final decision
 Hương (Agent): Good morning! Welcome to Hanoi Travel Agency. I’m
Hương. (Mỉm cười) Well, how can I assist you today?
 Duyên (Tourist): Hello... Hương. I want to go to Ha Long Bay. From
Hanoi... tomorrow.
 Hương (Staff): Very lovely. We actually have a few options for
transportation. You can go by bus or rent a private car. Which one do
you prefer?
 Duyên (Tourist): Um... I don't know. Is the bus... cheap? I don't have
much money.
  Hương (Staff): Yes, the bus is very cheap, only $15. It takes the new
express route, so it’s quite fast. However, it’s not as comfortable as a
private car.
 Duyên (Tourist): Oh, not comfortable? My back... is not good. Is the
private car... better?
 Hương (Staff): Oh, I see. In that case, a private car is much more
comfortable and you can stop anywhere. But, you know, it’s $80.
 Duyên (Tourist): $80? Oh... that is expensive. I want something cheap
but... still comfortable.
 Hương (Staff): Well, I have a great idea! Why don't you take the
'Limousine Bus'? It uses the same fast route, but the seats are big and
very comfortable.
 Duyên (Tourist): Limousine bus? Oh! How much is it? Is it... Okay for
my money?
 Hương (Staff): It’s only $25! (Nhấn mạnh). What do you think?
 Duyên (Tourist): $25... yes! I like that. Final decision... I chose the
limousine bus.
 Hương (Staff): Excellent! I’ll book the 8:00 AM trip for you. Do you
have any other questions about the route?
 Duyên (Tourist): No... that's all. Thank you... for your help, Hương.
Goodbye!
 Hương (Staff): You’re very welcome!

UNIT 9 AIRPORT SECURITY

PART 2 (3 mins):
ST 1: You come to see a security guard to report a problem.
"Good morning sir, well I would like to report a problem. At around 10:30 AM, near the Gate
13, I have seen a small bag, an unattended luggage left under a seat clear the security
checkpoint. I am afraid that it may contain something dangerous as it had been there for 10
minutes without any passenger’s clamming. I have already informed a staff member about this
about 15 minutes ago, but it has not been handled yet. I hope this issue will be resolved as soon
as possible to ensure everyone’s safety. Thank you very much for your assistance.
ST 2: You are an airport staff member making an announcement. Make a short
announcement
Good morning, ladies and gentlemen. This is an announcement from the airport security.
Currently, there is a safety issue at Gate 13 involving an unattended bag near the security
checkpoint. For your safety, pls remain calm and follow all security instructions. To all
passengers, remember to keep
1your baggage with you at all times and not leave items unattended.
Please follow all staff instructions and go to the nearest checkpoint for further guidance. Thank
you for your cooperation and have a pleasant flight!
PART 3 (4 mins): Make a conversation Situation:
A passenger is going through airport security, but there is a problem with their bag.
Student A = Passenger Student B = Security officer. Talk about:
  security rules
 what to do at the checkpoint
 personal items
 instructions
 Hương (Officer): Good morning! Welcome to the security checkpoint.
Please put your bag in the tray and walk through the metal detector,
ma'am.
 Duyên (Passenger): Oh, hello. Okay... I put my bag here. (Đi qua máy
và máy kêu Bíp) Oh! Why it... make noise?
 Hương (Officer): No worries. It usually happens when there is
something still on you. Let’s check together. Do you have any items
like coins, keys, or a belt in your pockets?
 Duyên (Passenger): Um... let me see. (Kiểm tra túi) My keys! I forgot
to remove my keys. Sorry about that.
 Hương (Officer): That’s fine! Just put them in the tray. By the way, we
also need to check your backpack. There seems to be a bottle of liquid
inside.
 Duyên (Passenger): Liquid? Oh, my water bottle. It is... small. Can I
keep it?
 Hương (Officer): I’m afraid not, ma’am. For safety regulations, liquids
over 100ml are not allowed. You’ll need to finish it or dispose of it
before proceeding.
 Duyên (Passenger): Oh, I see. I throw it away... now. Is it okay?
 Hương (Officer): Yes, thank you for your cooperation! Now, please put
the bag through the X-ray again so we can check it one more time.
 Duyên (Passenger): Okay. I put it... again. There are... many rules at
the airport.
 Hương (Officer): Yes, I understand it can feel a bit strict! But these
instructions are for everyone's safety. You’re almost done.
 Duyên (Passenger): Thank you, Hương. You... very helpful. My bag...
is it finish?
 Hương (Officer): Everything is fine now! You can take your
belongings. Have a safe and pleasant flight!
 Duyên (Passenger): Thank you. Goodbye!

UNIT 10: AIRPLANE PROCEDURES

PART 2:
ST1: You are a flight attendant speaking to passengers. Read a short announcement
clearly and expressively.
Good afternoon, ladies and gentlemen.
Welcome on board Flight 101 from London to Munich.
This is your flight attendant speaking. On behalf of the captain and the entire crew, we are
pleased to have you with us today and wish you a pleasant journey.
At this time, please fasten your seat belts and make sure your hand luggage is safely placed in
the overhead compartment or under the seat in front of you.
Please turn off all electronic devices or switch them to flight mode, as we are preparing for
takeoff.
We also ask that you remain seated and follow all safety instructions during the flight.
If you need any assistance, please press the call button and a member of our crew will be happy
to help you.
After takeoff, we will serve refreshments, including coffee, tea, water, and soft drinks.
Thank you for your attention. We hope you have a comfortable and enjoyable flight.
ST2: You are a flight attendant. Make an announcement to passengers during turbulence.
Ladies and gentlemen, this is your flight attendant speaking.
We are currently experiencing some turbulence due to weather conditions. Please do not be
concerned, as this is a normal part of flying, and the aircraft remains safe.
For your safety, we kindly ask all passengers to return to their seats immediately and fasten your
seat belts securely. Please keep your seat belts fastened at all times while seated.
We also ask that you remain seated and avoid moving around the cabin until further notice. If
you are using the lavatory, please return to your seat as soon as possible.
Please make sure that all hand luggage is safely stored in the overhead compartment or placed
under the seat in front of you.
At this time, cabin service will be temporarily suspended. Our crew will assist you as soon as it
is safe to continue.
Thank you for your cooperation and understanding.
PART 3 (4 mins): Situation: You are on the plane. A passenger needs help. Student A =
Passenger Student B = Flight attendant. Talk about:
 seat / luggage
 safety rules
 asking for help
 instructions
 Hương (Staff): Good morning! Welcome on board. Well, excuse me,
ma'am, I think you are in seat 10B, but your ticket says 10C
 Duyên (Passenger): Oh! (Nhìn lại vé) 10C... sorry. Is it... the window
seat? My luggage... is it okay here?
 Hương (Staff): Yes, 10C is by the window. Actually, let me help you
move your luggage to the overhead bin right above your seat. Watch
your head, please.
 Duyên (Passenger): Thank you. It is... very heavy. Um... why this
seat... has no chair in front?
 Hương (Staff): Yes, you are sitting in the emergency exit row. For
your safety, please read this safety instruction card carefully.
 Duyên (Passenger): Exit row? (Hơi lo lắng) Is it... dangerous? I don't
know... what to do.
 Hương (Staff): Don’t worry, please. It’s safe. Just follow the safety
rules. For now, please fasten your seat belt before takeoff.
 Can I order something to eat or drink, please?
 Hương (Staff): Of course! What would you like? We have snacks,
sandwiches, and drinks.
 Duyên (Passenger): Hmm… I’d like a sandwich and some water,
please.
 Hương (Staff): Certainly. I’ll bring your order shortly. For now,
please keep your seat belt fastened for safety.