Unnati Parmar

Principles of Management

Assignment-1

Prof. Bilwa Deshpande

Answers 1-

NovaCare Medical Devices – Vroom-Jago Decision Model

Most Approach: Consultative

The best way to make a decision here is to use the Consultative approach.

•​ Jordan talks to team members from engineering, QA and compliance

•​ They discuss the problem together

•​ Jordan makes the decision

This is a good fit because Jordan gets input from the team but still makes the final call.

Diagnostic Factors-

1.​ Decision Significance – It is very important

•​ This issue affects the safety of the company's reputation and approval from regulators.

2.​ Importance of Commitment – It is very important

•​ The teams from engineering, QA and compliance need to work for a successful fix.

3.​ Leader Expertise – Jordan has some knowledge but not a lot

•​ Jordan knows the system but not the technical details like the firmware engineers and
QA analysts.

4.​ Likelihood of Commitment – It is somewhat likely

•​ By involving the team they will feel more responsible.

5.​ Group Support for Goals – Everyone agrees on the goals

•​ The team wants the product to succeed and be safe and compliant.

6.​ Group Expertise – The team has a lot of knowledge

•​ The engineers QA analysts and compliance specialists know a lot about the regulatory
parts.

7.​ Team Competence – The team is very capable

•​ The team can handle technical and regulatory issues.

How Jordan Should Implement the Decision

1. During Decision-Making

• Clearly explain the Bluetooth connectivity issue

• Encourage discussion and technical inputs

• Make sure all departments contribute their expertise

2. After Making the Decision

a. Communicate Clearly

• Explain why the decision was made to rollback the firmware

• Emphasize that the decision is based on team discussion and evidence

b. Assign Responsibilities

• Engineering team: Find and fix the firmware issue

• QA team: Test system stability after rollback

c. Be Transparent

• Give updates to all stakeholders

• Inform hospitals about corrective actions

d. Build Team Commitment

• Thank team members for their contributions

• Encourage collaboration during investigation

• Reinforce shared responsibility for product success

The Consultative approach is best because:

• The problem is complex and needs expert input

• Team commitment is

• Jordan benefits from the teams knowledge while still, in control

Answer 2-

The analysis of FreshBite Foods' cost crisis using all four decision-making styles.

1. Directive Style

This style is about making decisions quickly and getting things done. It is focused on saving
money and getting results away.

How FreshBite Foods leader Rohan would approach this style:

•​ Focus on cutting costs in the term

•​ Use the information we already have to find obvious things that are not working well
•​ Make decisions from the top down

Likely things to do:

•​ Cut costs that are not necessary like money spent on marketing or travel

•​ Find ways to deliver food that use less fuel and are more efficient

•​ Talk to suppliers to get better deals when we buy things in bulk

•​ Stop hiring new people or reduce overtime instead of laying people off at first

Good things about this style:

•​ We can see results quickly

•​ Everyone knows what to do and who is in charge

Not so good things about this style:

•​ We might not think about what will happen in the long term

•​ If we do not communicate well our employees might get really anxious

2. Style

This style is all about looking at a lot of information and making decisions based on that.

How Rohan would approach this style:

•​ Look really closely at where all our money's going

•​ Use information about money and how things work to find the real reasons for our
problems

•​ Think about many different ways to cut costs

Likely things to do:

•​ Look at which products are not making us much money and either stop selling them or
change them
•​ Find suppliers who charge us too much and look for other options

•​ Use information to manage our inventory better so we do not waste things or have too
much

•​ Think about using machines to do work that people are doing now to save money in the
long term

Good things about this style:

•​ We can make better decisions that will last

•​ We are less likely to make mistakes when cutting costs

Not so good things about this style:

•​ It takes a long time to do all this analysis

•​ We might not act quickly enough

3. Conceptual Style

This style is about thinking about the big picture and being creative.

How Rohan would approach this style:

•​ Think about how we can make our business better not just cut costs

•​ Find innovative ways to make money

Likely things to do:

•​ Introduce new products that will make us more money

•​ Find new materials that are cheaper but still good quality

•​ Change our packaging to make it cheaper and better for the environment

•​ Sell our products directly to consumers so we do not have to pay others to do it

•​ Work with other companies to share costs and help each other
Good things about this style:

•​ We can be more competitive in the long term

•​ We can make our brand better known

Not so good things about this style:

•​ It is risky and we are not sure what will happen

•​ We might not see results right away

4. Style

This style is all about people and working together.

How Rohan would approach this style:

•​ Focus on talking to our employees and building trust

•​ Involve our employees in making decisions

things to do:

•​ Talk to our employees about their fears and worries

•​ Ask our employees for ideas on how to save money

•​ Work with our suppliers to find solutions that help both of us

•​ Ask our employees to voluntarily reduce their hours or be more flexible

•​ Give rewards to teams that help us be more efficient

Good things about this style:

•​ Our employees will be happier and more loyal

•​ We can build a positive and supportive work environment

Not so good things about this style:

•​ We might not cut costs as quickly as we need to

Final Insight

The best way for FreshBite Foods to solve its cost crisis is to use all of these styles together:

•​ Use the Directive style to get results

•​ Use the Analytical style to really understand our costs

•​ Use the Conceptual style to think about the long term

•​ Use the Behavioural style to keep our employees happy and involved

Example of a balanced strategy:

•​ Cut waste right away

•​ Look closely at where our money is going

•​ Change the way we do things to make it more efficient

•​ Talk openly with our employees about what is happening

Answer 3-

1. Directive Style

Tata Consultancy Services needs to make decisions clearly. A Directive decision-maker would
focus on speed and operational efficiency when implementing decentralization.

The centralized structure at Tata Consultancy Services caused delays in decision making.

Decentralization is a way to reduce these delays and improve execution speed at Tata
Consultancy Services.

To make this work Tata Consultancy Services should:

• Set performance targets for each group

• Make sure all units follow the same processes to avoid confusion

• Keep a close eye on outcomes through regular reporting

The main thing to remember is that decentralization is not about giving everyone complete
freedom. It still requires some control to be efficient.

2. Analytical Style

An Analytical decision-maker would use data and trends to justify the restructuring of Tata
Consultancy Services.

To do this Tata Consultancy Services should:

. Look at how long it takes to respond to clients before and after restructuring

• Compare revenue growth across different areas of the business

• See how efficient project delivery is

• Figure out which business units benefit most from being independent

Tata Consultancy Services should:

• Use data dashboards to track each groups performance

• Compare the outcomes of centralized vs decentralized decisions

• Change the structure based on what the data shows

The key thing to remember is that decentralization only works if the data shows it improves
agility and profitability at Tata Consultancy Services.

3. Conceptual Style

A Conceptual thinker would see this shift as a strategic transformation, not just a change in
structure.

Tata Consultancy Services is moving from a structure based on functions to one based on the
customers journey.
This enables Tata Consultancy Services to:

• Innovate

• Provide customized solutions for clients

• Align with digital transformation trends

Tata Consultancy Services should:

• Encourage each business group to act like a small organization

• Promote innovation in areas like intelligence services, cloud solutions and industry-specific
offerings

• Build long-term ecosystems that focus on the client

The main thing to remember is that this move positions Tata Consultancy Services for the future
by making it more agile, adaptive and focused on the client.

4. Behavioural Style

A Behavioural decision-maker would focus on the employees, leadership dynamics and culture
at Tata Consultancy Services.

Decentralization changes the way people report to each other leadership responsibilities and
team coordination.

To make this work Tata Consultancy Services should:

• Make sure the transition is smooth by communicating

• Train leaders to handle more autonomy and accountability

• Encourage collaboration between business groups to avoid working in silos

• Address any uncertainty employees may have about their new roles

The key thing to remember is that success depends on whether employees at Tata Consultancy
Services adapt, collaborate and feel empowered.
Final Integrated Understanding

The restructuring at Tata Consultancy Services is a balanced strategic decision that combines
all four styles:

• Directive: faster decisions and reduced hierarchy delays

• Analytical: backed by performance data and efficiency metrics

• Long-term shift to client-centric innovation

• Behavioural: empowering teams and reshaping leadership roles

Conclusion

Tata Consultancy Services decentralization is not just an operational change. It is a strategic

The real success lies in balancing:

• Autonomy vs Control

• Speed vs Coordination

• Innovation vs Standardization

Tata Consultancy Services needs to find a balance between giving business groups the freedom
to make decisions and maintaining control.

Tata Consultancy Services also needs to balance the need for speed with the need, for
coordination.

Lastly Tata Consultancy Services needs to balance innovation with standardization to make
sure everything runs smoothly.