Chapter-1 Introduction to IT –ITeS Industry
🔹 1. Meaning of ICT 🔹 3. Importance of IT in Business
Information and Communication Technology (ICT) refers Helps in:
to technologies used to handle communication and o Reaching more customers
information. o Reducing costs
Includes: o Improving efficiency
o Computers o Increasing profits
o Mobile devices o Better customer service
o Internet o Strong business relationships
o Communication systems
It is a basic requirement of modern society.
🔹 4. Information Technology Enabled Services (ITeS)
🔹 2. Information Technology (IT) ✅ Definition
✅ Definition Services that use IT to improve business efficiency and
quality.
IT means creating, managing, storing, and exchanging
information using technology. ✅ Features
✅ Components of IT Also called:
o Web-enabled services
Hardware – Physical devices (computer, keyboard, etc.) o Remote services
Software – Programs and applications Works through outsourcing
✅ Data vs Information ✅ Examples of ITeS
Data Information Call centers
Payroll management
Raw facts Processed data
Medical transcription
Example: Number of students Example: Total strength, ratio Data processing
Web services
👉Process: HR services
Data → Processing → Information → Decision Making
🔹 5. BPO (Business Process Outsourcing) 1. MNCs (Multinational Companies) – Global companies
operating in India
✅ Definition 2. ISPs (Indian Service Providers) – Indian companies serving
global/local clients
Outsourcing business operations to external companies. 3. GIC (Global In-house Centers) – Serve only parent company
✅ Examples
Financial services 🔹 7. Applications of IT
Taxation
Content writing ✅ Major Areas
Software testing
Healthcare services Business
Education
✅ Why India is strong in BPO? Banking
Healthcare
Skilled workforce Communication
Low cost Government
High quality services Entertainment
Government support Science & Engineering
🔹 8. IT in Daily Life
🔹 6. IT-BPM Industry in India 🏠 Home
Online shopping
✅ Contribution
Games, music, movies
Household accounts
Increases:
o GDP
o Employment 📚 Library
o Exports
Builds India’s image as a tech hub Barcode system
Digital records
✅ Types of Organizations
🏢 Workplace
Office automation Payroll
Data management Billing
Stock management
E-commerce
Online transactions
🔹 9. IT in Education
✅ Uses
🔹 12. IT in Banking
E-learning
Smart classes Online banking
Online exams ATM services
Educational apps NEFT, RTGS transfers
Digital payments
✅ ICT in Classroom
Videos & animations
Presentations 🔹 13. IT in Healthcare
Educational games
✅ Uses
✅ LMS (Learning Management System)
Patient records
Learn anytime, anywhere Diagnosis
Submit assignments Hospital management
Track progress
✅ Important Machines
CT Scan (CAT) – 3D body images
🔹 10. IT in Communication MRI – Internal organ imaging
ECG – Heart activity
Email EEG – Brain activity
Chatting Blood pressure & sugar monitors
Video conferencing
File transfer
🔹 14. IT in Entertainment
🔹 11. IT in Business Movies, music, games
Digital TV o Communication
Internet streaming o Decision-making
It plays a key role in development of economy and society
🔹 15. IT in Government (E-Governance)
✍️ Quick Revision Points
✅ Uses
Data → Information → Decision
Online services IT = Technology for handling information
Tax filing ITeS = IT-based services
PAN card BPO = Outsourcing work
Voter registration ICT used in every sector
Bill payments
Question & Answers -
✅ Benefits
A. MCQs -
Saves time
Transparency 1. ICT stands for:
Easy access to services A. Information Control Technology
B. Information and Communication Technology
C. Integrated Communication Tool
D. Internet Control Technology ✅Answer: B
🔹 16. Key Advantages of ICT
2. Information Technology deals with:
Fast communication A. Only hardware B. Only software
Easy access to information C. Processing and managing information D. Only internet
Time-saving ✅Answer: C
Cost-effective
Improves productivity 3. Raw facts are called:
A. Information B. Data
C. Knowledge D. Output ✅Answer: B
🔹 17. Conclusion 4. Processed data is known as:
A. Input B. Data C. Information D. Output
ICT is essential in modern life ✅Answer: C
It improves:
o Efficiency
5. The result produced by a computer is called: C. Cash transactions D. Manual trading
A. Input B. Output C. Data D. Process ✅Answer: B
✅Answer: B
13. ATM is used for:
6. IT helps businesses to: A. Teaching B. Entertainment
A. Increase cost B. Reduce efficiency C. Banking D. Farming ✅Answer: C
C. Reach more customers D. Stop communication
✅Answer: C 14. LMS stands for:
A. Learning Management System
7. Which is NOT a benefit of IT? B. Learning Machine System
A. Better service B. Increased waste C. Local Management Service
C. Cost reduction D. Efficiency ✅Answer: B D. Logical Management System ✅Answer: A
8. ITES stands for: 15. ICT in classroom includes:
A. Internet Technology Services A. Smart boards B. Videos
B. Information Technology enabled Services C. E-learning D. All of these ✅Answer: D
C. Integrated Technology Services
D. Internal Technical Services ✅Answer: B B. True/False -
9. BPO means: 1. ICT is not used in daily life. ❌
A. Business Process Outsourcing 2. Data is processed to get information. ✅
B. Business Product Operation
3. BPO is part of IT services. ✅
C. Basic Process Output
4. Computers are not used in banking. ❌
D. Business Planning Office ✅Answer: A
5. E-learning is part of ICT. ✅
10. Which of the following is a BPO service?
A. Cooking B. Accounting C. Answer the following questions -
C. Farming D. Painting ✅Answer: B
1. Define ICT.
2. What is data?
11. Computers are used in:
3. What is information?
A. Banking B. Education
4. Expand BPO.
C. Healthcare D. All of the above
5. Expand ITeS.
✅Answer: D 6. Difference between data and information.
7. Write any 3 benefits of IT.
12. E-commerce means: 8. What is e-commerce?
A. Offline shopping B. Buying and selling online 9. Write 3 uses of IT in education.
10. What is LMS?