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Problem Solving Checklist

The document outlines a structured approach to problem-solving in five steps: understanding the problem, containing it, identifying likely causes, confirming the root cause, and implementing a solution. Each step includes specific questions to ensure thorough analysis and effective communication. The process emphasizes the importance of data and clear documentation throughout.

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annaji03
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2 views3 pages

Problem Solving Checklist

The document outlines a structured approach to problem-solving in five steps: understanding the problem, containing it, identifying likely causes, confirming the root cause, and implementing a solution. Each step includes specific questions to ensure thorough analysis and effective communication. The process emphasizes the importance of data and clear documentation throughout.

Uploaded by

annaji03
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Causetec

Innovation for Problem Solving

“If I had an hour to solve a problem, I’d


spend 55 minutes thinking about the
problem and 5 minutes thinking about
solutions.”
Albert Einstein

Step 1: Understand the problem

Have we clearfly defined the problem? (Object+Defect)

Is the defect specific enough? (observable, measurable)


Have we separated defects? (one at a time)

Is the root cause really unknown?

Have we gathered relevant data?

Have we confirmed the What, Where, When?

Are we clear about the impact?

Step 2: Contain the problem

Are there short term actions to prevent escalation?

Have actions been verified as effective?


Is communication with customers in place?

[Link]
Causetec
Innovation for Problem Solving

“Quality is never an accident. It is always


the result of intelligent effort.”
John Ruskin

Step 3: Find the most likely causes

Have we listed possible causes?

Have we considered all avenues? (e.g. changes)


Are causes formulated in a specific manner?

Have we used data to confirm/disprove causes?

Have we determined a probability for each cause?

Have we narrowed it down to the most likely causes?

Step 4: Confirm the root cause

Have we selected causes for verification?


Have we thought about how to verify them?
Have we assigned a person?

[Link]
Causetec
Innovation for Problem Solving

“A good decision is based on knowledge


and not on numbers.”
Plato

Step 5: Implement a solution

Have we brainstormed potential solutions?

Have we evaluated each based on feasability etc.?


Have we selected one?

Have we evaluated risks?

Have we assigned a person and ownership?

Are we clear on how to monitor the implementation?

Have we properly documented everything?

[Link]

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