Solving Use Cases Across the Customer Lifecycle

About SquadStack

[Link] is an AI-native Sales & CX platform that combines India's most human-like AI Voice Agents with
Human expertise to ensure zero revenue leakage and hyper-personalized CX

750K+ 90% 40% 50+

Daily Calls Lead More Enterprise
Connectivity Conversions Customers

Backed by: Deepinder Goyal Dhruv Agarwala Gokul Rajaram

(Founder, Zomato) (Co-founder, Proptiger) (Square)

Kris Gopalakrishnan Amit Ranjan Rajan Anandan

(Founder, Infosys) (Co-founder, SlideShare) (Ex VP, Google)
We’re the Voice of 50+ Leading Brands
 Outdated Sales Playbooks Are
Breaking Your Funnel

Your Tools Don’t Talk to Each Other One Pitch Fits All = Poor CX

Fragmented CRMs, dialers, lead sources & Lack of personalization across persona,
reporting stacks lead to a disjointed customer timing, language & channels turns potential
experience & overwhelmed sales teams. buyers into lost opportunities.

70% of Leads Drop Off After First 60% of Sales Leaders Lack Visibility
Contact into Performance
Without structured follow-ups, most leads drop Without actionable insights from
off after the first call, creating the biggest conversations, decision-making becomes
source of revenue leakage. reactive, not strategic.
 Use Cases

Education Lead Qualification, Course Sales, Event Reminders, Feedback Calls

Healthcare Appointment Booking, Abandoned Cart Recovery, Healthcare Package Sales

E-Commerce Abandoned Cart Recovery, Seller Onboarding & Management, Non-Delivery Returns,
& Logistics Workforce Hiring & Management

Showroom Walk-Ins, Test Drive Booking, Feedback Calls, Service Reminders,

Automotive Cross-Sell Insurance

Consumer
AMC Sales, Product Sales, Feedback Calls
Electronics

Travel Abandoned Cart Recovery, Travel Package Sales, Feedback Calls

The Complete Sales Stack that Converts
 Your Dedicated Squad Beyond the Product to
Ensure Consistent Performance

Success Manager Data Analyst

Owns end-to-end delivery Tracks performance metrics &
& aligns outcomes to your extracts insights to optimize
business goals funnel efficiency

Team Leader Quality Analyst Trainer

Oversees daily Reviews calls, flags Continuously enables &
operations, manages deviations & drives updates the agent pool
agent performance & quality improvements based on product,
ensures SLA adherence across touchpoints customer & campaign
needs
 STAGE Cut Resolution Time by 50%
& Reduced Support Costs by 70%
AI-powered customer support handled Tier 2 & 3 Bharat queries
in local languages, delivering faster resolutions at significantly
lower costs.

55% 46s 70%

Containment Rate Average
Cost Reduction
(AI resolved queries
Resolution Time
(vs humans)
without escalation) (↓ 50% lower than
humans)

Read Story
B2B Marketplace

Voice AI Delivered +70%

Connectivity & +50% Conversion
for a Leading B2B Marketplace

70% 50%
Higher Connectivity Higher Conversion

24% 45%
Higher Complete Lower Cost per
Lead Data Capture Qualified Lead

AVP
B2B Marketplace

SquadStack delivered a high-quality Voice AI integration, backed by a

Read Story responsive & expert team, enabling us to scale automation confidently.
 Shiprocket Accelerated
Seller Onboarding & Recharge
by 5x
AI-driven calling engine engaged & qualified new sellers at scale.

4x 5x 5x
Higher Seller- Growth in
Increase in
Identification First Time
Outreach Scale
Accuracy Recharge Rate

Read Story
Delhivery Reduced Rider Hiring
Cost by 70%
AI-led hiring outreach engaged & qualified delivery partners in
record time for India’s largest logistics network.

7 mins 53s
Turnaround Time Avg. Handle Time
(↓ 95% lower than humans) (↓ 45% lower than humans)

18% 70%
Qualification Rate Lower Cost per
(↑ 10% higher than humans) Qualified Lead
 Eureka Forbes Grew AMC
Conversions by 30% with
SquadStack Managing the Funnel
AI-led lead sorting and voice-of-customer insights helped
prioritize high-intent leads & drive more sales.

90% 30%
Increase in
Connectivity
Conversions

Naveen Kumar
VP (E-Com, D2C & Digital Transformation), Eureka Forbes

We initiated our partnership with Squadstack in February 2024. Within two

months, the Squadstack team achieved the desired conversion rates,
demonstrating their capability and dedication.
Read Story
 From Low Connectivity to 2×
Conversions — Amity University
Scaled Admissions with SquadStack
AI-led outreach & structured follow-ups helped achieve 70%
connectivity & convert more applicants during peak admissions.

70% 2x
Connectivity Conversions

Pabitra Chakrabarty
Associate Director, Amity University

SquadStack gave us better connectivity, better student engagement, and

ultimately better conversion.

Read Story
 Classplus Booked 46K+ Demos
at 87% Connectivity With
SquadStack Qualifying Every Lead
AI-led lead scoring and fast human outreach helped connect with
more prospects, faster- improving lead quality & sales velocity.

46K+ 87% <5mins

Demos Booked Connectivity TAT

Rohit Saneja
Program Manager, ClassPlus

With the help of SquadStack, we were able to 3x our conversions in the last 1 year.

Watch Testimonial
Read Story
 SquadStack Helped redBus Hear
Every Voice — At 50% Less Cost
AI-backed feedback ops that scaled efficiently & delivered CX
insights fast.

50% 75% 15%

Decreased Successful
Connectivity
Survey Cost Surveys

Amith Bhat
Director (CRM), redBus

SquadStack came in with immense flexibility to scale up or down according to

business needs and seasonal flows. Brick-and-mortar companies need 45 days
to hire and 45 days to ramp down. SquadStack was quick, efficient, and of high
quality every time.
Read Story
 Aakash BYJU’s Reached
15 Lakh Leads in One Week With
SquadStack’s Rapid Campaign
Setup
Secure systems & structured outreach helped scale customer
engagement without compromising compliance.

77% 15L+ 35%

Tests
Connectivity Total Calls
Rescheduled

Read Story
 Medfin Drove 25% More Bookings
with SquadStack’s Secure, Scalable
Outreach
85% connectivity through secure, omnichannel campaigns &
trained telecallers, scaling patient engagement reliably.

25% 85%
Appointments
Connectivity
Booked

Arun Kumar
Co-founder, Medfin

We wanted a team who could deploy highly trained agents, set up audits, and
have quality checks. SquadStack fulfilled all these needs.

Read Story
 Udaan Collected 36% Vendor
Feedback with SquadStack’s
Omnichannel Outreach
AI-led voice-of-customer analytics & trained agents delivered
77% connectivity with enterprise-grade security.

56K+ 77% 36%

Successful
Total Calls Connectivity
Surveys

Read Story
 Meet SquadStack’s Humanoid AI Agent
Trained on Real Calls. Built for India.

Natural & Human-like Intelligent Outcome

Conversations Extraction
Omnichannel & Deep Enterprise-Grade
Human-like voice with Personalization Control & Compliance Smart follow-up
20+ options scheduling

Language switching 360° context Data residency in CRM notes

awareness across India auto-updated
Background ambiance Voice, WhatsApp,
for realism SMS, Email Quality assurance Calendar scheduling
systems
Loop-free interactions Live call transfer to Outcome tagging
humans Rapid SOP updates automation
Interruption
handling CRM-aware Run-time API calls
personalization
 Outbound Pricing

Monthly Minutes Price / 30 sec Pulse Telephony / 30 sec Pulse Blended Price / min

1,00,000 - 5,00,000 ₹1.80 ₹0.20 ₹4.0

5,00,000 - 10,00,000 ₹1.75 ₹0.18 ₹3.9

10,00,000 - 20,00,000 ₹1.70 ₹0.16 ₹3.7

20,00,000 - 50,00,000 ₹1.65 ₹0.15 ₹3.6

50,00,000 +++ Custom Custom

Setup & Integration: ₹2-5 Lakhs / use case (depending on complexity) *Billed at 60/30/30 pulses
 Inbound Pricing

Monthly Minutes Price / 30 sec Pulse Telephony / 30 sec Pulse Blended Price / min

10,00,000 - 20,00,000 ₹1.95 ₹0.16 ₹4.2

20,00,000 - 50,00,000 ₹1.85 ₹0.15 ₹4.0

50,00,000 +++ Custom

Setup & Integration: ₹2-5 Lakhs / use case (depending on complexity) *Billed at 60/30/30 pulses
 Pricing Inclusion

Parameters What SquadStack Delivers (Full Stack) What Other Providers Offer

Voice AI Engine (STT, TTS, LLM, Basic bot + STT/TTS (this is all you get for
Trained on one of the largest sales datasets in India
Activity Detection) their pricing)

Real-time AI streaming + PSTN routing + number management, ensuring

Telephony Layer Additional charges for telephony
high connectivity

Dialer System Multichannel dialing, routing, retry logic, answer detection Not included or requires separate system

CRM & API Integrations Custom integration, validation, secure API hits, workflow triggers Not included or charged separately

Quality Assurance Dual-layer QA (Human + AI) on every call, with feedback loops Requires an external QA team (added cost)

Analytics & Reporting Deep funnel analytics, A/B tests, dashboards, insights Basic call logs or intent summary only

Minimal compliance; many vendors rely on

Security & Compliance ISO 27001/27701, SOC2 Type II, VAPT, Full India data residency
offshore servers

Only telephony charge @ ₹0.15 / 30 sec (no

Human Transfer Support Routing logic, real-time context pass, CRM updates
logic or CRM updates)

Dedicated Team AI PM, Engineers, QA, Data Science, CSM actively optimizing outcomes Support is ticket-based or minimal
 Orchestrate Frictionless
Digital Journeys with
In-App Voice AI Assistant
Resolve queries instantly and drive conversions
with India’s most human-sounding Voice AI.

Key Challenges It Solves:

Users struggle to navigate apps, Help arrives late through FAQs Form fatigue causes drop-offs in
causing drop-offs. & ineffective chatbots. onboarding & checkout.
SquadStack AI Agent: Powered by Proprietary Data, Tuned for Quality and Optimized For Outcomes

≤ 0.8 s 4.23
Median Latency TTS MOS Score

Vs. industry 1-1.5 s 96% of 11Labs Score (4.41) in 2 months

Driving Real Outcomes with our New AI Products

AI Customer Support for Tier 2 & 3 Bharat AI Lead Qualification for SMEs

52% 86% 3.2K 85%

High Potential
Containment Rate Positive CSAT Connectivity
Sellers Identified

91% 50% 99% 68%

Quality Score Less Talktime LQ Outcome
Leads Touched
Mapped

Stage Support Live Recording Shiprocket LQ Live Recording

Hyper-Personalization for Consumer Sales

Outcome Graph Personalized Workflow

Recommend tailored workflows Based on buying behaviour
for every buyer & CX preferences

Enriched Lead

Powered by 400M+ Interactions to

predict “Best Path” for each lead
Same Platform, Different Learning Journeys
Powered by our proprietary data graphs

Stage Ravi Neha Arjun

Course Sale Mid-career IT Manager College Student Career Switcher

Persona Age: 40, Bangalore Age: 20, Lucknow Age: 26, Mumbai
Snapshot Wants to upskill in ML to stay Wants resume-boosting Switching from sales to product
relevant certifications management

Course Executive PG in ML (Flexible), Digital Marketing Certification, PM Bootcamp, Career Coaching

Mentored, Job-assist Beginner-friendly, Live Projects + Placement
Pitch

Channel Voice Call by AI Agent WhatsApp Chat Agent Human-Assisted Call

Hindi + English (empathetic,

Language & Tone English (formal, structured) Hinglish (casual, upbeat)
confident)

Voice Profile Authoritative male voice Youthful female voice Persuasive male voice

Best Time to Reach 9:00 pm (post work/family) 5:00 pm (after college) 11:30 am (job search active)
 SquadStack AI vs. Other AI Voice Agents

Component SquadStack AI Other AI Voice Agents

600M+ real sales call minutes, not YouTube Trained on IVR scripts or open demo
Training Data
videos datasets

Performance at Scale 400K+ calls/day, 90%+ connectivity High lead drop-off, not built for outcomes

Adapts mid-call with tone & context

Adaptability + Handoff Rigid flows, no fallback, poor recovery
& escalates instantly

Real-time CRM + product data aware,

Personalization Generic, flat, no context awareness
20+ voices, sounds human

Voice, WhatsApp, SMS, Email, coordinated

Omnichannel Orchestration Voice-only, disconnected from rest
& sequenced

Minimal compliance, no support

Compliance & Support ISO 27001, ISO 27701, SOC2 II, TRAI-ready
infrastructure
 SquadStack vs Traditional BPOs

Category SquadStack Traditional BPOs

Pricing Model Fixed base + performance-linked pricing. Fixed cost per seat.

Sales Focus Purpose-built for sales execution. Support-focused operations.

~90% connectivity via AI-led prioritization

Connectivity Manual lead handling = low connectivity.
& retries.

Sampling 12% of calls across 23 parameters

Quality & Compliance Only 1–2% of calls sampled for QA.
using humans + AI.

No dip in conversion due to system-driven

Attrition Impact Conversion dips due to high attrition.
knowledge management.

Hiring & Ops Tech-driven hiring, zero bias, faster ramp-up. Manual recruitment + bias.

Full-stack platform bundled with services

Tech Stack & analytics. Siloed tools sold separately.
Enterprise-Grade Security & Compliance
Built to Meet the Highest Security Standards

Redaction of PII in Call Recordings & Transcripts + Agents

ISO 27001 & SOC 2 Type II Certified

Data Residency in India (AWS Mumbai region)

At-Rest & In-Transit Encryption Using AES-256 & TLS 1.2+

Role-Based Access Controls with Audit Trails

VAPT & Penetration Testing Conducted Regularly

Seamless Integrations Across Your Stack
 Built to Convert
Inside the SquadStack Execution Engine
 AI-Lead Manager
(Lead Prioritization)

Prioritizes the right leads instantly with custom algorithms & live conversion data.

Dynamic Scoring Engine Real-Time Reprioritization Conversion-Focused

 AI-Lead Manager
(Connectivity Engine & Omnichannel Orchestrator)

Connects with leads through the right channel, at the right time.

Spam-Aware Cross-Channel Adaptive Outreach Custom Workflows

Number Rotation Context Awareness Timing & A/B Testing
 AI Agent Supervisor

Agent Training Stack

Agent Hiring Stack

Sign Up & Verification

Telecalling Assessment

Soft Skills & Industry Customer Product

Speech Assessment Sales Training Knowledge Training
Pass Criteria: >90% Pass Criteria: >90% Pass Criteria: >85%
Agent Interface Training

Personal Interview

Approval of agents for

Campaign Training
Mock Calls Final Assessment & Certification
Expert Agents Pass Criteria: >85% Pass Criteria: >85%
AI Agent Supervisor
(Sample Agent Persona)
 AI Agent Supervisor
(Knowledge Management)

Using real-time call data captured via Automatic Speech Recognition (ASR),
SquadStack continuously builds & updates your campaign scripts, FAQs &
knowledge base — so every agent knows exactly what works.

Upload Call Recordings

Transcriptions

Coaching Insights Script FAQs Training Content

 AI Business Analyst
(Call Quality Analysis)

SquadStack audits calls using AI + human QA to uncover customer intent & improve conversions
by 4× more than the industry norm.
 AI Business Analyst
(Voice of Customer Insights)

Uncover why leads convert (or don’t) with deep VoC analysis mapped to outcomes,
agent behavior, and lead segments.
 AI Business Analyst
(Cadence & Messaging A/B Testing)

Test what works, drop what doesn’t. Run data-backed A/B experiments on cadence, timing
& messaging to maximize conversion.
 AI Business Analyst
(Custom Dashboards)

Real time visibility to

analyse campaign
performance

Variation Detection:
Tracks key metrics like
connectivity, conversions &
agent activity every few
hours — flagging dips
before they impact
performance.