CHAPTER 1: THE HOSPITALITY INDUSTRY
THE FIVE SEGMENTS OF THE HOSPITALITY UMBRELLA
Accommodation/Lodging
A place where a person such as a traveler can stay for usually a short period of time; A place to
sleep; a temporary place to stay. This area include hotel, motel, resort, pension house, inn, air
bnb, apartelle, condotel etc.
Food and Beverage
Defined as any place or establishment that provides food and beverage; a place where you can
buy and eat a meal. This includes restaurant, bars, cafeteria, room service, lounge, coffee shop
and outside catering services.
Travel and Tourism
These are services that provides transportation and other services that the traveler may need
like air, cruise ships, rail, coach, automobile and ecotourism.
Assembly and Event Management (Meetings, Incentives, Conferences and Exhibitions)
It is the application of project management to the creation and development of small and/or
large scale personal and corporate events such as festivals, conferences, ceremonies, weddings,
formal parties, concerts or conventions. It involves studying the brand, identifying its target
audience, devising the event concept, and coordinating the technical aspects before actually
launching the event.
Gaming/Leisure and Recreation
It is defined as something people do to relax or have fun; activities done for enjoyment;
refreshment of strength and spirits after work; a means of refreshment or diversion. This
includes attractions, gaming, and parks.
Hospitality from the French word “hospice” means to provide for the weary; to take care of
those traveling.
Early Hospitality and Famous Personalities:
1. Greek/Roman Culture – in 40 BC they traveled for social and religious purposes
2. Roman businessmen traveled
3. Romans were the first pleasure travelers
4. After fall off Roman Empire, public hospitality fell in religious orders.
5. Inns were actually private homes
6. Nobility stayed in monasteries
7. Stagecoach became favored transportation
8. 16th Century: High demand for inns and taverns
9. First Hotel: Hotel de Henry (1788). Cost $17,500 and has 60 beds
10. French Revolution: Changed the course of culinary history
11. Auguste Escoffier established the Kitchen Brigade System
12. 18th and Early 20th Century: Introduction of Railroads. Transportation and lodging
could not be separated.
13. Spas and resorts believed to be medicinal and helpful
14. Tremont Hotel: “First Luxury Hotel”. Boasted the 1st toilets and private bedrooms with
locks on door.
15. Cesar Ritz (1889) Famous Swiss Hotelier and the manager of the Savoy in London.
16. Ellsworth Milton Statler opened his 1st hotel in Buffalo, New York in 1907.
17. Conrad Hilton: “King of Innkeepers”. Opened his 1st hotel in Texas, the Mobley in 1919.
18. John Willard Marriott Sr.: Founder of the Marriott hotel chain.
19. Kemmons Wilson: Founder of Holiday Inn. Opened the 1st Holiday Inn Motel in
Memphis in 1952. Holiday Inn went international in 1960.
20. 19th Century: 1898 Savoy Hotel opened in London. The General Manager was Auguste
Escoffier
21. 20th Century: Air Travel was made available to masses. Conventions and Conferences
became an integral part of successful commerce.
22. 21st Century Restaurants: 1921 White Castle, 1927 Howard Johnsons, 1927 Marriott
Hot Shoppe, 1965 TGI Friday’s, 1982 Chili’s.