Microsoft 365 Migration
& Support Services
Proposal
Leveraging
Technology
for Growth
Website :
[Link]
[Link]
Mail Us :
tech@[Link]
tech@[Link]
OVERVIEW
We provide end-to-end migration services to Microsoft
365 (M365) from platforms such as:
• Zoho Mail
• Google Workspace (Gmail)
• Other IMAP-based systems
Along with migration, we offer Level 1 (L1) Support for
Microsoft 365 users to ensure smooth operations post-
migration.
[Link]
Scope of Services
01 Migration
Enhan Services
ce
Operational
Efficiency
A. Zoho Mail to Microsoft 365
Mailbox migration (Emails,
folders)
Contacts migration
Calendar migration (if supported)
User account creation & license
assignment
DNS changes (MX, SPF, DKIM,
DMARC)
Pre- and post-migration
validation
B. Google Workspace to Microsoft 365
Gmail to Outlook migration
Google Contacts → Outlook
Contacts
Google Calendar → Outlook
Calendar
Google Drive (optional, charged
separately)
Shared mailboxes & group
migration
Domain and DNS configuration [Link]
Migration Types
Migration Type Description
Cutover Migration All mailboxes migrated at once
Staged Migration Migration in batches
Coexistence between old and
Hybrid Migration
M365
IMAP Migration Emails only (limited data types)
[Link]
Pricing Factors
Pricing depends on the following:
Mailbox Size 01 Number of Users 02
Up to 5 GB Enhanced
Per mailbox pricing
model
5 GB – 20 GB
customer
satisfaction.
Volume discounts
20 GB – 50 GB applicable
50 GB+
(Enterprise level)
Improved
Data Type 03 decision making. 04
Migration Complexity
Email only (basic) Simple (IMAP-based)
Email + Contacts + Moderate
Calendar (Google/Zoho full
suite)
Full migration
(Drive/attachments omplex (Hybrid or
C
/shared data) custom requirements)
[Link]
Level 1 (L1) Support
for
Microsoft 365
Microsoft 365
Included Services
•Password reset & account unlock
•Outlook configuration support
•Email issues troubleshooting
•Basic Teams & OneDrive support
•License assignment assistance
•Ticket logging & escalation
Support Channels
•Email support 24hrs
•Remote support support
•Helpdesk ticketing system available
Support Hours
•Business hours (e.g., 9 AM – 6 PM)
•Optional 24/7 support (additional cost)
[Link]
Deliverables
• Successfully migrated mailboxes
• Configured Microsoft 365 tenant Enhance
• DNS records updated Operational
• Migration report Efficiency
• User readiness documentation
Client
Responsibilities
• Provide admin access to source platform (Zoho/Google)
• Provide Microsoft 365 admin credentials
• Ensure valid licenses are available
• Inform users about migration schedule
• Ensure stable internet connectivity
Assumptions
• Source systems are accessible and functional
• No corrupted or unsupported data formats
• Required permissions are granted on time
• Migration tools compatibility is ensured
[Link]
Optional Add-ons
• OneDrive / Google Drive migration
• SharePoint setup
• Microsoft Teams deployment
• Security & compliance configuration
• Backup solutions
SLA (Service Level Agreement)
Priority Response Time Resolution Time
High 1 hour 4–8 hours
Medium 4 hours 1 business day
Low 8 hours 2–3 business days
IMAP Migration Emails only (limited
data types)
[Link]
Terms &
Conditions
Pricing
•Pricing is based on mailbox size, number of users, and migration type
•Additional charges apply for :
* Data > agreed limit
* Re-migration or retries due to client-side issues
* Non-standard migrations
Payment Terms
• 50% advance before project initiation
• 50% upon completion or before final cutover
Timeline
•Timeline depends on data size and complexity
• Delays caused by third-party services are not the provider’s responsibility
Data Integrity
• Best efforts are made to ensure complete migration
• Minor discrepancies may occur due to platform limitations
Downtime
• Minimal downtime during final cutover
• Planned and communicated in advance
Support Scope
• L1 support covers only basic issues
• L2/L3 issues are chargeable or escalated separately
Cancellation
• Advance payment is non-refundable once migration starts
Confidentiality
• All client data will remain confidential
• No data is stored post migration [Link]
Thank You
Phone +91 97929 08405
Email tech@[Link]
Website [Link]