Chapter 1: Introduction to Interpersonal Communication
Q1) What is encoding?
A)putting thoughts, ideas, and feelings into words and messages
B)filtering messages through past experiences
C)minimizing external and psychological noise
D)making sense out of words and messages
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Q2) What is encoding?
A)putting thoughts, ideas, and feelings into words and messages
B)filtering messages through past experiences
C)minimizing external and psychological noise
D)making sense out of words and messages
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Q3) What constitutes an episode is defined by
A)the sender and receiver of the message.
B)the extent to which sender and receiver agree on meaning.
C)the psychological context of the message.
D)the physical context of the message.
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Chapter 9: Understanding Interpersonal Relationships
Q1) In terms of power, a relationship is parallel when
A)power continually shifts from one partner to the other.
B)one partner has more power than the other.
C)neither partner has power.
D)both partners want power equally.
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Q2) The type of power which is typically not a part of an interpersonal relationship is
A)legitimate power.
B)referent power.
C)expert power.
D)coercive power.
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Q3) If you have expert power, you have
A)been elected to a position.
B)knowledge about and experience with a specialized field.
C)influence with others through interpersonal attraction.
D)control of resources.
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Chapter 4: Listening and Responding
Q1) Responses can be accomplished
A)verbally, but not non-verbally.
B)not verbally, but non-verbally.
C)neither verbally nor non-verbally.
D)either verbally or non-verbally.
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Q2) "Is it a challenge to decide which of those two job offers you'll accept?" This is an
example of
A)direct acknowledgment.
B)expression of positive feeling.
C)compliment.
D)clarifying response.
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Q3) Listening to entertaining material may NOT be helpful when
A)determining listening goals.
B)transforming listening barriers.
C)desiring to respond actively.
D)trying to sharpen your listening skills.
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Chapter 8: Interpersonal Communication and Cultural
Diversity
Q1) ________ is when you tell others that you are sorry that they are feeling what they
feel.
A)Sympathy
B)Empathy
C)Relational empathy
D)Adaptation
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Q2) The term race can be defined as
A)the genetically transmitted physical characteristics of a group of people.
B)a social classification based on a variety of factors, such as nationality, religion,
language, and ancestral heritage.
C)group membership.
D)the grouping of people based on their nationality, common history, or geographical
location.
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Q3) Asking questions and sharing information about yourself
A)is enough to bridge differences in cultures.
B)is not enough to bridge differences.
C)should be coupled with good listening to bridge differences in cultures.
D)lets people from other cultures learn about your culture.
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Chapter 2: Interpersonal Communication and Self
Q1) We all need to be included in the activities of others and to include others in social
[Link] Schutz calls this
A)the need for control.
B)the need for inclusion.
C)the need for affection.
D)the need for safety.
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Q2) The "I" is
A)an image of ourselves based upon the collective responses we receive from others.
B)the ability to think of what we are doing as we are doing it.
C)the ability to make a prediction of another's behaviour.
D)our own perspective of ourselves.
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Q3) If you know that your roommate does not enjoy large crowds, you conclude that
s/he does not want to go to a huge rock concert with you, you are using which
perspective?
A)the selective-exposure perspective
B)the generalized-other perspective
C)the decentred perspective
D)the specific-other perspective
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Chapter 7: Conflict Management Skills
Q1) Pseudo conflict occurs when
A)partners miss the meaning in a message.
B)partners disagree over the choice of action to achieve their goals.
C)partners in conflict have extremely different degrees of power.
D)partners in conflict feel personally attacked.
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Q2) Using specific examples, explain how each of the five conflict styles--avoidance,
accommodation, competition, compromise, and collaboration--are related to the
dimensions of concern for self and concern for others.
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Q3) Gunny-sacking occurs when
A)you dredge up old problems and issues from the past.
B)you attempt to dominate the other person verbally.
C)you withdraw from the conflict.
D)you seek to avoid the conflict.
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Chapter 10: Developing, Maintaining, and Ending
Interpersonal Relationships
Q1) Negative identity management, justification, de-escalation, and positive tone are all
what type of strategy for ending a relationship?
A)direct strategies
B)predictive strategies
C)indirect strategies
D)reactive strategies
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Q2) When providing information about yourself
A)observe and act on approachability cues.
B)follow initiation norms.
C)don't put too much into the initial interaction.
D)refrain from violating cultural expectations about appropriate disclosures in initial
conversations.
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Q3) The number one cause to which people attribute break ups is
A)problems with personality traits one partner dislikes in the other.
B)failure to put enough effort into the relationship.
C)a desire by one partner to be free of relational constraints.
D)failure to make concessions for the good of the relationship.
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Chapter 11: Interpersonal Relationships at Home, Through
Q1) When a group of people target another person and insult and threaten him or her via
e-mail, instant messaging, or on bulletin boards, they are
A)gossiping.
B)cyber-bullying.
C)taking an other-centred approach.
D)chaotically disengaged.
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Q2) Which of the following is NOT a rule that you should follow during CMC?
A)Don't disclose too much too soon.
B)Confirm the statements made by your internet partner.
C)Be other-oriented.
D)Disclose early and often to create a strong internet relationship.
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Q3) Match the example on the left with the term on the right.
Bill and Nada have been married for five years, and live with Bill's son from a previous
marriage.
A) natural family
B) asynchronous
C) extended family
D) blended family
E) synchronous
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Chapter 5: Verbal Communication Skills
Q1) When you announce, that, "everybody did poorly on the exam," you are using the
word barrier of
A)indexing.
B)bypassing.
C)allness.
D)static evaluation.
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Q2) Being yourself and taking an honest interest in others is to be
A)manipulative.
B)genuine.
C)defensive.
D)flexible.
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Q3) To wait in the assertiveness process means
A)to wait for the right time to approach the person.
B)to wait to show your real nonverbal response.
C)to wait for a response.
D)to wait for their behaviour to change.
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Chapter 6: Non-Verbal Communication Skills
Q1) Why is non-verbal communication so important in the communication process?
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Q2) When we manipulate our appearance because we are attracted to someone, we
are in the stage of
A)appeals to invitation.
B)preening behaviour.
C)courtship readiness.
D)positional cues.
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Q3) A public speaker is most likely to observe which spatial range?
A)12 feet and greater
B)0 - 1½ feet
C)greater than 12 feet
D)4 feet to 12 feet
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Chapter 3: Interpersonal Communication and Perception
Q1) Fear of embarrassment, lack of trust in another's willingness to be honest, and our
own reluctance to admit we are uncertain are all reasons we might refrain from
A)direct perception checking.
B)indirect perception checking.
C)decentring.
D)reflective thinking.
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Q2) You don't remember much of the lecture except for the instructor's last words: "All of
today's material will be covered on the exam." This exemplifies
A)the primacy effect.
B)the halo effect.
C)the recency effect.
D)the horn effect.
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Q3) Explain causal attribution theory and standpoint [Link] examples from your
own life to help illustrate each.
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