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Chat Bot

A chatbot is an AI program that simulates human conversation through text or voice, functioning in various messaging applications. It operates by analyzing user requests and returning responses, utilizing either set guidelines or machine learning for interaction. Chatbots enhance customer experience, improve operational efficiency, and reduce customer service costs by being available 24/7 without physical limitations.

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7 views2 pages

Chat Bot

A chatbot is an AI program that simulates human conversation through text or voice, functioning in various messaging applications. It operates by analyzing user requests and returning responses, utilizing either set guidelines or machine learning for interaction. Chatbots enhance customer experience, improve operational efficiency, and reduce customer service costs by being available 24/7 without physical limitations.

Uploaded by

prashant.jio.drive
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Chatbot

What is a Chatbot
A chatbot is a computer program that simulates human conversation through voice
commands or text chats or both. Chatbot, short for chatterbot, is an Artificial
Intelligence (AI) feature that can be embedded and used through any major messaging
applications. There are a number of synonyms for chatbot, including "talkbot," "bot,"
"IM bot," "interactive agent" or "artificial conversation entity."

How a chatbot works


There are two different tasks at the core of a chatbot:
[Link] request analysis
[Link] the response

Chatbot in Use
A chatbot is an automated program that interacts with customers like a human would
and cost little to nothing to engage with. Chatbots attend to customers at all times of
the day and are not limited by time or a physical location. This makes its implementation
appealing to a lot of businesses that may not have the man-power or financial resources
to keep employees working around the clock.
A chatbot works in a couple of ways: set guidelines and machine learning.
A chatbot that functions with a set of guidelines in place is limited in its conversation. It
can only respond to a set number of requests and vocabulary, and is only as intelligent
as its programming code.
A chatbot that functions through machine learning has an artificial neural network
inspired by the neural nodes of the human brain. The bot is programmed to self-learn as
it is introduced to new dialogues and words. In effect, as a chatbot receives new voice or
textual dialogues, the number of inquiries that it can reply and the accuracy of each
response it gives increases.
Why chatbots are important
1. Chatbot applications streamline interactions between people and services enhancing customer
experience
2. Improved operational efficiency
3. Reducing the typical cost of customer service.
4. Not limited by time or a physical location

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