Troubleshooting Guide:

Master Error Code List

Document Number: Date Prepared: Models Affected:

NB-1903010 3/15/16 • Matrix: All
• Vision: R60-03, R70/-02, S60/-03, S70/-02/-03, U60-03, U70/-02, T600/E, SUR-600E
Prepared by: • Massage Chair: Basic Fit J6950 (05XX codes only)
Regina Templeton & Brian Nelson

DESCRIPTION
The following tables include all possible console error codes. Troubleshooting is provided where known. If you have verified troubleshooting steps to add,
please email contentmanagement@[Link].

A NOTE ON CLASS A AND B ERROR CODES

Some errors can be bypassed in Engineering Mode in order to keep the machine in use.
• “Ignore B Level Errors” will bypass class A and B error codes.
• “Ignore Incline Errors” will bypass all incline errors.

ERROR CODE TROUBLESHOOTING TABLE

The two troubleshooting columns provide troubleshooting steps and suggested parts replacement. In some cases, Level 1 and Level 2 troubleshooting is the
same; where applicable, Level 2 provides additional, advanced troubleshooting that can be done with a technician in the field.

***If directed to replace UCB but unable to, discuss with Team Lead. Console replacement may be justified.***

1| Revision Date: 8/11/23 | Revised by: EM

Speed Errors
Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
0040 No speed response of roller B a. Replace speed sensor
0041 After setting speed on console, speed cannot B a. Run Auto Calibration
reach the target in 60 seconds (Speed too low) b. Replace speed sensor
0042 After setting speed on console, speed cannot B a. Run Auto Calibration
reach the target in 60 seconds (Speed too b. Replace speed sensor
high)

RPM read from RS232 does not match RPM B Go into ENG mode. Find RPM parameter on the display. Press Enter, display should show the parameter
0043 measured from the speed/RPM line – only value to get the unit to 1mph and the belt should start. If the parameter value is 0, replace the UCB. If the
used for AC motors (DCI) belt doesn’t start, replace the MCB with a Delta MCB.

B Press and hold INCLINE DOWN and SPEED DOWN at the same time for 3-5 seconds. The display should
Actual speed is higher than commanded speed now read Manager Mode. Press any UP arrow key to go to Engineering Mode and press ENTER. Press any
0044 UP or DOWN arrow key until RPM Parameter is showing on the display. Press the ENTER key, the display
by limit and is accelerating (DCI)
should now show the Parameter number to get the unit to 1.0 MPH / 1.6 KPH and the belt should start. If
the belt does not start, replace the MCB. If the Parameter does not show a value, replace the UCB.
0045 Automation speed up and speed down mode B DCI system:
fail a. Replace the speed sensor

Delta system:
a. Replace the Delta MCB
00A0 Failure to rectify speeds C DCI system:
a. Replace the speed sensor

Delta system:
a. Replace the Delta MCB
00A1 No response of motor speed sensor (keep time C DCI system:
for LCB default) a. Replace the speed sensor

Delta system:
a. Replace the Delta MCB

2| Revision Date: 8/11/23 | Revised by: EM

Motor Errors
Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
0140 Incline motor failure (FTM501 – Delta board, B a. Run Auto Calibration. Check the connection of the incline motor cable at
TREADMILL) b. Replace the incline motor the MCB. Run auto-calibration. If okay, you are
done. If error, replace incline motor.
Incline motor failure (ASCENT)

0141 Main motor over temperature B a. Check the connection of the motor cable at the Check the connection of the motor cable at the
MCB. MCB. Using a multimeter set to ohms, place both
b. Replace the MCB terminals on the blue wires of the motor cable.
There should be a reading of 0. If there is a reading
above 0, replace the motor. If the reading is 0,
replace the MCB.

0142 The potentiometer is reversed - Incline up B a. Please run Auto Calibration. Run auto-calibration. If it fails, check to see if there
moves down the incline motor down b. Replace the incline motor is a number displayed for elevation minimum in
(FTM501 – Delta board, TREADMILL) engineering mode. Check MCB LEDs. If LED down
has no light, check the connections. Replace UCB or
cable as needed. If LED down is lit, replace the
incline motor. If new incline motor still fails,
replace MCB.

0143 Driver disconnect B a. Check the connection of the motor cable at the MCB.

0144 Motor overloading B 1. Perform an initial friction test (see Deck Friction Testing, NB-1808006). Record the results.
2. Check to ensure the belt is on a dedicated circuit.
3. Check for proper belt tension.
4. If belt needs to be tensioned, perform another friction test. Record the results. Refer to Results section in
the Deck Friction Testing document to confirm what action to take.
• If treadmill is on a dedicated circuit and belt tension is correct, the friction test results should
warrant replacing the deck and belt or flipping the deck and replacing the belt.
5. Replace MCB.
0145 In the self-powered system, the incline stops B a. Enter the Engineer mode disable B Level Error, Replace LCB.
when LCB battery is too low and RPM is not bypass CLASS A and B error code
high enough (under 70 RPMs) Plug in the machine to charge battery for 24 hours.

3| Revision Date: 8/11/23 | Revised by: EM

Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
0146 TREADMILL: Motor the current exception BIKE: B TM:
The second incline motor operation fails 1. Perform an initial friction test (see Deck Friction Testing, NB-1808006). Record the results.
2. Check to ensure the belt is on a dedicated circuit.
3. Check for proper belt tension.
4. If belt needs to be tensioned, perform another friction test. Record the results. Refer to Results section in
the Deck Friction Testing document to confirm what action to take.
• If treadmill is on a dedicated circuit and belt tension is correct, the friction test results should
warrant replacing the deck and belt or flipping the deck and replacing the belt.
Bike:
a. Please run Auto Calibration.
b. Replace the incline motor.
0147 Incline motor disconnected (FTM501 – Delta B AT: Run auto calibration. Check incline motor connection
board, TREADMILL) a. Please check the incline motor wire connection at LCB. Check to see if incline value changes on
between the incline and LCB. display when up/down keys are pressed. If they
don’t change, replace incline motor. If they do
b. Replace the incline motor
change, replace LCB.
TM:
a. Please check the incline motor wire connection
between the incline and MCB.
b. Replace the incline motor
0148 Incline motor over current B Disconnect the incline motor tube from the frame. Run auto calibration. Disconnect the incline tube
Turn on the power. from the frame. Turn on power. If console still shows
- If the console still shows 0148, please replace incline error, replace incline motor. If no error, reattach
incline motor and replace LCB.
motor.
If auto calibration is finished, please follow the incline
motor installation SOP to fix incline motor.
0149 Resistance is over 3.7 amps B Replace the power resistance Check resistance amperage through generator cable.
If resistance is under 10 ohms, replace generator. If
over 10 ohms, replace LCB.
014A LCB charge current is abnormal B Replace LCB.

014B The second incline motor is disconnected or no B a. Check the connection of the incline motor cable at
VR signal the LCB.
b. Replace the incline motor
014C The second incline motor over current B Don’t fix the incline motor tube. Turn on the power.
- If the console still shows 014C, please replace incline
motor.

4| Revision Date: 8/11/23 | Revised by: EM

Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
If auto calibration is finished, please follow the incline
motor installation SOP to fix incline motor.

014D The operation fails and the current is none for B a. Please run Auto Calibration.
the incline motor (ASCENT) b. Replace the incline motor

The operation fails and the current is none for Replace the incline motor and LCB.
the incline motor (VISION ELLIPTICALS)

014E The operation fails and the current is none for B a. Please run Auto Calibration.
the second incline motor Replace the incline motor

01A0 See Error 0147 - AT: See Error 0147

a. Please check the incline motor wire connection
between the incline and LCB.
b. Replace the incline motor
TM:
CTM501D only—Cycle power. The message should
clear. (This issue will reoccur each time the unit is auto
calibrated.)
All other models—
a. Please check the incline motor wire connection
between the incline and MCB.
b. Replace the incline motor

01A1 Incline calibration error C a. Please run Auto Calibration. Run auto calibration. Disconnect the incline tube
b. Replace the incline motor. from the frame. Turn on power. If console still

01A2 See Error 0142 - a. Please run Auto Calibration. See Error 0142
b. Replace the incline motor
01A3 Main motor disconnected. (FTM501 – Delta C a. Intermittent 01A3 error, please disconnect Motor Check the connection of the motor cable at the
board, TREADMILL) wire to MCB and make sure connector is tight. MCB. MCB LED DSP1 should be slowly blinking in a
b. Continuous 01A3 error, please make sure Motor normal state. If blinking fast or it is solid, replace
wire to MCB connector is tight. motor.
01A4 Main motor U phase disconnection C a. Intermittent 01A4 error, please disconnect Motor Check the connection between motor cable and
wire to MCB and make sure connector is tight. MCB. Replace the motor necessary.
b. Continuous 01A4 error, please make sure Motor
5| Revision Date: 8/11/23 | Revised by: EM
Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
wire to MCB connector is tight. If also can't fixed
issue replace the motor set

01A5 Main motor V phase disconnection C a. Intermittent 01A5 error, please disconnect Motor Check the connection between motor cable and
wire to MCB and make sure connector is tight. MCB. Replace the motor necessary.
b. Continuous 01A5 error, please make sure Motor
wire to MCB connector is tight. If also can't fixed
issue replace the motor set
01A6 Main motor W phase disconnection C a. Intermittent 01A6 error, please disconnect Motor Check the connection between motor cable and
wire to MCB and make sure connector is tight. MCB. Replace the motor necessary.
b. Continuous 01A6 error, please make sure Motor
wire to MCB connector is tight. If also can't fixed
issue replace the motor set
01A7 See Error 0148 - Don’t fix the incline motor tube then turn on the See Error 0148
power.
- If the console still shows 0148, please replace incline
motor.
- If auto calibration is finished, please follow the incline
motor installation SOP to fix incline motor.
01A8 Motor over current (FTM501 – Delta board, C 1. Perform an initial friction test (see Deck Friction Testing, NB-1808006). Record the results.
TREADMILL) 2. Check to ensure the belt is on a dedicated circuit.
3. Check for proper belt tension.
4. If belt needs to be tensioned, perform another friction test. Record the results. Refer to Results section in
the Deck Friction Testing document to confirm what action to take.
• If treadmill is on a dedicated circuit and belt tension is correct, the friction test results should
warrant replacing the deck and belt or flipping the deck and replacing the belt.
01AB Inverter Error C a. Replace the MCB When display is showing the error, the MCB fault
LED should be lit. If LED is not lit, replace UCB. If
lit, replace MCB.

6| Revision Date: 8/11/23 | Revised by: EM

Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
01AC ECB is over current (CLIMBMILL) - a. Replace the Electromagnet (ECB) Check the connection of the ECB extension cable
from the LCB to the ECB (Green, white and red
wire). After checking connections, check pins 1
and 3 on ECB1 and pins 2 and 4 on ECB 2; should
be between 12.8 and 14.2 ohms. If out of range,
replace ECB. If within range, replace LCB. Check
the gap between the ECB and the flywheel. The
gap should be .5 mm; adjust as needed.

01AC ECB is over current (BIKE) - a. Replace the Electromagnet (ECB)

01AD Inner electron (motor) over temperature: C 1. Perform an initial friction test (see Deck Friction Testing under, NB-1808006). Record the results.
motor over loading (TREADMILL) 2. Check to ensure the belt is on a dedicated circuit.
3. Check for proper belt tension.
4. If belt needs to be tensioned, perform another friction test. Record the results. Refer to Results section in
the Deck Friction Testing document to confirm what action to take.
• If treadmill is on a dedicated circuit and belt tension is correct, the friction test results should
warrant replacing the deck and belt or flipping the deck and replacing the belt.

01AE See Error 014A - Replace the LCB See Error 014A

7| Revision Date: 8/11/23 | Revised by: EM

Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
01AF 1. Power resistor is disconnected C HUR bike: 1. Check the connection of the resistor at
2. ECB is disconnected (CLIMBMILL) a. Upgrade LCB software to S012 can solve this issue. LCB. Replace LCB.
b. If LCB software version is S012, Replace the 2. Check the connection of the ECB extension
Electromagnet (ECB) cable from the LCB to the ECB (Green, white and
red wire). Check to see if LED8 and LED10 on the
AT / C: LCB have a brief light for 3 seconds when you
a. Replace the Electromagnet (ECB) power on machine (or for CS29/CS30, during
workout). If LED 8 and 10 do not have brief light,
replace LCB. If LED 8 and 10 do have a brief light,
check the ECB extension cable at the LCB (pins 1
and 3 for ECB 1; pins 2 and 4 for ECB

3. The reading should be between 12.8 and 14.2

ohms.) If resistance is out of range, replace ECB. If
it’s within range, replace LCB. Check the gap
between the ECB and the flywheel. The gap
should be .5 mm; adjust as needed.

01B0 See Error 014B - a. Check the connection of the incline motor cable at See Error 014B
the LCB.
b. Replace the incline motor

01B1 See Error 014C - Don’t fix the incline motor tube then turn on the See Error 014C
power.
- If the console still shows 014C, please replace incline
motor.
- If auto calibration is finished, please follow the
incline motor installation SOP to fix incline motor.

01B2 See Error 014D C a. Please run Auto Calibration. See Error
b. Replace the incline motor 014D

8| Revision Date: 8/11/23 | Revised by: EM

Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
01B3 See Error 014E - a. Please run Auto Calibration. See Error 014E
b. Replace the incline motor

01B4 Battery connection reversed C a. Check the battery wire connection between the Check wire connections on battery terminals.
battery and LCB. Should be black to black, red to red. Replace the
b. Replace the battery LCB.

01B5 Console Sent Incline Command to Frame: A 1. Confirm Incline Motor connections are secure
1. No Movement detected by the MCB for 2. Perform Auto Calibration
more than 5 seconds 3. Consider Replacing Incline Motor
2. Incline traveled in the wrong directing for
more than 3 seconds (Code added for new drive system for TM548)
3. Incline position is out of range for more
than 4 seconds
227 Auto-calibration failure – console also - Upgrade console software to current version.
displays “LOW” (FTM522)

LCB Errors
Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
0201 LCB battery low voltage A Plug in the machine to charge battery for 24 hours.

0240 Low AC power input voltage B a. Intermittent 0240 error, please check if the input power is normal (110V: over 140V / 220V: over 280V) .
1. Perform an initial friction test (see Deck Friction Testing, NB-1808006). Record the results.
2. Check to ensure the belt is on a dedicated circuit.
3. Check for proper belt tension.
4. If belt needs to be tensioned, perform another friction test. Record the results. Refer to Results section in
the Deck Friction Testing document to confirm what action to take.
• If treadmill is on a dedicated circuit and belt tension is correct, the friction test results should
warrant replacing the deck and belt or flipping the deck and replacing the belt.

0241 Low DC bus voltage of drive motor B TBD

9| Revision Date: 8/11/23 | Revised by: EM

Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
0242 MCB/LCB over temperature B TBD 1. Remove MCB/LCB cover and remove/clean dust
from MCB/LCB cooling fan.
2. Check that MCB/LCB fan operates during
workout phase.
3. Vacuum entire motor bay to ensure good
airflow.

0243 Soft start circuit of DC bus fail B TBD

0244 ECB sensor fail B TBD

0245 ECB calibration fail B TBD

0246 ECB over current B TBD

0247 LCB fail B a. Replace LCB

0248 Battery disconnection or fail (Low battery: B a. Check battery wire connection to LCB. Check battery wire connection to LCB. Check
LCB battery voltage is less than 6 volts) b. Replace the battery battery voltage; if less than 6 volts, replace battery.
If not less than 6 volts, replace LCB.

0249 LCB fan failure B a. Enter the Engineer mode disable B Level Error, Check the connection of the fan cable at both ends
bypass CLASS A and B error code. and perform continuity test. Replace fan.

024A Safety switch error (Cannot receive any data B a. Replace the transmission board Check the safety switch communications wire.
for over 5 seconds)

024B Location sensor does not respond; RPM is not B a. Replace proximity sensor Check the connection of the position sensor cable
0. from the LCB to the position sensor. Turn off the DC
brake by moving the red handle downward. Rotate
the stairs a least 1 complete revolution. Confirm the
gap is lower than 3.5mm between the axle and
proximity sensor and does not hit. Check to see if
LED D8 (LED18 on CS29/CS30) on the LCB is flashing
when press “Go” and rotate the stairs.
- If not, replace the proximity sensor.
- If yes, replace the LCB.

10| Revision Date: 8/11/23 | Revised by: EM

Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
024C Temperature sensor abnormal B a. Enter the Engineer mode disable B Level Error, bypass CLASS A and B error code.

024D Control zone is touched for over 60 seconds B a. Check for object in the control zone. Check the power of transmitter board (LED should be solid green).
(Frame IR Sensor Error for new small board) b. Check whether any object is blocking the IR sensor signal transmission.

024E Frame IR sensor is touched for over 60 B a. Check for object in the control zone. Check the power of transmitter board (LED should be solid green).
seconds (E-Stop Control Zone Error for 3 IR b. Check whether any object is blocking the IR sensor signal transmission.
Sensor Control Zone)

0250 The 2nd speed sensor (on the frame near B a. Check the speed extend wire connection between the brake and LCB for any damage.
sprocket set) has no response. (RETAIL b. Check to see if the LED21 on the LCB is flashing when the unit
CLIMBMILL) - If it is not, replace the second speed sensor (near the sprocket set).
c. If it is, adjust the second speed sensor position and clean the speed sensor of any debris then re-test or
replace LCB.
029F An error created by DCI motor controller B d. Cycle power. Manually move the running belt. As it moves, MCB speed LED should flash. If not, replace
(AC motors only) speed sensor. If LED flashes with belt movement, replace console cable.

02A0 Main motor failure. Belt doesn’t move when C a. Check the motor wire connection between the motor and MCB.
it’s supposed to move. b. For treadmills with AC motors, check the motor by probing motor’s connector as shown in Testing with a
Multi-Meter (NB-1909009).
c. Press the start key and check the MCB PWM LED. If LED does not flash, replace UCB.
d. If it flashes, use a multimeter and check the 3 points (U/V/W) and see if there’s a resistance reading. If yes,
replace MCB.

Encoder error. Unit is in pause mode at all - a. Check the connection of the speed sensor cable Check the connection of the speed sensor cable
times. (CLIMBMILL) from the LCB to the speed sensor. from LCB to speed sensor. Check to see if LED D35
b. Replace the speed sensor (LED 19 on CS29/CS30) on the LCB is on when the
brake is turned to the release position. If D35/19 is
off, move the stairs and check to see if LED D35/19
is flashing. If not flashing, replace speed sensor. If
flashing, clean and adjust speed sensor as needed
and retest.

11| Revision Date: 8/11/23 | Revised by: EM

Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
Speed commanded but no belt movement - a. Check the connection of the speed sensor cable 1. Check the connection of the speed sensor cable
detected (DCI only) from the LCB to the speed sensor. to the MCB.
b. Replace the speed sensor 2. Move the running belt with your hand. As it
moves, the MCB Speed LED should flash.
a. If it doesn’t, replace speed sensor.
b. If LED is flashing with belt movement,
replace console cable.
3. Perform an initial friction test (see Deck Friction
Testing, NB-1808006). Record the results.
4. Check to ensure the belt is on a dedicated
circuit.
5. Check for proper belt tension.
6. If belt needs to be tensioned, perform another
friction test. Record the results. Refer to Results
section in the Deck Friction Testing document to
confirm what action to take.
a. If treadmill is on a dedicated circuit and belt
tension is correct, the friction test results should
warrant replacing the deck and belt or flipping
the deck and replacing the belt.
7. If the problem persists, replace MCB.

12| Revision Date: 8/11/23 | Revised by: EM

Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
02A1 Over AC power input voltage C Using multimeter, check that the input power matches the local power specs at MCB. Change to a different
outlet if necessary.
02A2 Over DC bus voltage C 1. Intermittent 02A2 error, please check if the input Using multimeter, check that the input power
power is normal (110V: over 140V / 220V: over matches the local power specs at MCB (110V: over
280V). 140V/ 220V: over 280V for 7xe/7xi models). Change
2. Perform an initial friction test (see Deck Friction to a different outlet if necessary.
Testing, NB-1808006). Record the results.
3. Check to ensure the belt is on a dedicated circuit.
4. Check for proper belt tension.
5. If belt needs to be tensioned, perform another
friction test. Record the results. Refer to the Results
section in the Deck Friction Testing document to
confirm what action to take.
• If treadmill is on a dedicated circuit and
belt tension is correct, the friction test
results should warrant replacing the deck
and belt or flipping the deck and replacing
the belt.

6. CTM707 console only – If error displays when the

emergency stop is lifted after being engaged, replace
the UCB (replacement UCBs have been reworked
with different emergency stop resistors).
02A3 Low AC power input voltage when motor C 1. Intermittent 02A3 error, please check if the input Check if the input power is normal (110V: low 76V /
running power is normal (110V: over 140V / 220V: over 220V: low 186V).
280V).
2. Perform an initial friction test (see Deck Friction
Testing, NB-1808006). Record the results.
3. Check to ensure the belt is on a dedicated circuit.
4. Check for proper belt tension.
5. If belt needs to be tensioned, perform another
friction test. Record the results. Refer to the Results
section in the Deck Friction Testing document to
confirm what action to take.

13| Revision Date: 8/11/23 | Revised by: EM

Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
• If treadmill is on a dedicated circuit and belt
tension is correct, the friction test results
should warrant replacing the deck and belt or
flipping the deck and replacing the belt.

02A4 U phase current sensor and circuit fail C a. Please check the Motor wire connection TBD
between the Motor and MCB.

02A5 V phase current sensor and circuit fail C a. Please check the Motor wire connection TBD
between the Motor and MCB.

02A6 W phase current sensor and circuit fail C a. Please check the Motor wire connection TBD
between the Motor and MCB.

02A7 Motor over current C 1. Perform an initial friction test (see Deck Friction Testing, NB-1808006). Record the results.
2. Check to ensure the belt is on a dedicated circuit.
3. Check for proper belt tension.
4. If belt needs to be tensioned, perform another friction test. Record the results. Refer to Results section in
the Deck Friction Testing document to confirm what action to take.
• If treadmill is on a dedicated circuit and belt tension is correct, the friction test results should warrant
replacing the deck and belt or flipping the deck and replacing the belt.
02A8 Inverter circuit of motor failed; motor C a. Replace the motor Check the motor wire connection between the
resistance is closed motor and MCB. Press the start key and check the
MCB PWM LED. If LED does not flash, replace UCB.
If it flashes, use a multimeter to check the 3 points
(U/V/W) and see if there’s a resistance reading. If
no, replace motor.
02AA Main motor over limited current C 1. Intermittent 02AA error, perform an initial friction test (see Deck Friction Testing, NB-1808006).
Record the results.
2. Check to ensure the belt is on a dedicated circuit.
3. Check for proper belt tension.
4. If belt needs to be tensioned, perform another friction test. Record the results. Refer to the Results
section in the Deck Friction Testing document to confirm what action to take.
• If treadmill is on a dedicated circuit and belt tension is correct, the friction test results should
14| Revision Date: 8/11/23 | Revised by: EM
Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
warrant replacing the deck and belt or flipping the deck and replacing the belt.
02AB Machine type error C Change the machine type on the console to match the correct frame

02AC Main motor out of control (speed too high) C a. Replace the MCB.

02AD LCB/MCB over temperature C a. Replace the MCB. Check MCB fan/frame fan for proper function. If
fans are running, replace LCB/MCB. Check the
motor wire connection between motor and MCB.
Using the multimeter set to ohms, check the two
blue wires for a resistance reading. If there is a
reading, replace MCB. If there’s no reading, replace
motor.
02AE Critical failure (DCI only MCB) - Cycle power. If error code persists, replace DCI MCB with Delta MCB.

02AF Critical failure (DCI only MCB) - Cycle power. If error code persists, replace DCI MCB with Delta MCB.

02B1 Safety key action response when safety key is C Check the connection of the safety key switch. If switch is open or shorted out, replace the switch & wires. If
in place replacement doesn’t work, replace the UCB.

02B2 Safety key action response when safety key is C Check the connection of the safety key switch. If switch is open or shorted out, replace the switch & wires. If
in place replacement doesn’t work, replace the UCB.

02B3 Machine Type Error C Change the machine type in console to match frame.

02B4 Resistance Type Error C a. Make sure machine type is set for the correct frame Make sure machine type is set for the correct frame
in console. in console. If yes, replace LCB, if no, change to correct
type. If error persists, replace the UCB.
02B5 Inverter sensor (motor wire) is reading current C Belted Treadmills: Belted Treadmills:
over 10.5 amps for 60 seconds 1. Perform an initial friction test (see Deck Friction Use a multimeter to check 3 points (U, V, W) to see
Testing, NB-1808006). Record the results. if resistance is over 4 ohms. If yes, replace motor. If
2. Check to ensure the belt is on a dedicated circuit. no, perform friction test (see steps 1–4 to left). If
3. Check for proper belt tension. error persists, replace MCB.
4. If belt needs to be tensioned, perform another

15| Revision Date: 8/11/23 | Revised by: EM

Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
friction test. Record the results. Refer to the Results Performance Plus (slat belt) Treadmills:
section in the Deck Friction Testing document to Use a multimeter to check 3 points (U, V, W) to see if
confirm what action to take. resistance is over 4 ohms. If yes, replace motor. If
error persists, replace MCB.
• If treadmill is on a dedicated circuit and belt
tension is correct, the friction test results
should warrant replacing the deck and belt or
flipping the deck and replacing the belt.

Performance Plus (slat belt) Treadmills:

TBD
02B6 Speed UP over current C 1. Intermittent 02B6 error, perform an initial friction Visually inspect the running belt and deck for signs of
test (see Deck Friction Testing, NB-1808006). Record wear. Perform friction test (see steps 1–4 to left).
Replace belt or flip deck as needed. If error persists,
the results.
replace MCB.
2. Check to ensure the belt is on a dedicated circuit.
3. Check for proper belt tension.
4. If belt needs to be tensioned, perform another
friction test. Record the results. Refer to the Results
section in the Deck Friction Testing document to
confirm what action to take.
• If treadmill is on a dedicated circuit and
belt tension is correct, the friction test
results should warrant replacing the deck
and belt or flipping the deck and replacing
the belt.
02B7 Speed DOWN over current C 1. Intermittent 02B7 error, perform an initial friction Visually inspect the running belt and deck for signs of
test (see Deck Friction Testing, NB-1808006). Record wear. Perform friction test (see steps 1–4 to left).
Replace belt or flip deck as needed. If error persists,
the results.
replace MCB.
2. Check to ensure the belt is on a dedicated circuit.
3. Check for proper belt tension.
4. If belt needs to be tensioned, perform another
friction test. Record the results. Refer to the Results
section in the Deck Friction Testing document to
confirm what action to take.
• If treadmill is on a dedicated circuit and belt
tension is correct, the friction test results
16| Revision Date: 8/11/23 | Revised by: EM
Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
should warrant replacing the deck and belt or
flipping the deck and replacing the belt.

02B8 Running status over current C 1. Intermittent 02B8 error, perform an initial friction Visually inspect the running belt and deck for signs of
test (see Deck Friction Testing, NB-1808006). Record wear. Perform friction test (see steps 1–4 to left).
Replace belt or flip deck as needed. If error persists,
the results.
replace MCB.
2. Check to ensure the belt is on a dedicated circuit.
3. Check for proper belt tension.
4. If belt needs to be tensioned, perform another
friction test. Record the results. Refer to the Results
section in the Deck Friction Testing document to
confirm what action to take.
• If treadmill is on a dedicated circuit and belt
tension is correct, the friction test results
should warrant replacing the deck and belt or
flipping the deck and replacing the belt.
02B9 The inner memory IC data write error (Delta) C a. Replace the MCB Check LED DSP1 on MCB. If LED is blinking, replace
UCB. If LED is lit solid, replace MCB. If LED is not lit,
check power to MCB. In a normal state the DSP1 LED
should be slowly blinking.
02BA The inner memory IC data read error (Delta) C a. Replace the MCB Check LED DSP1 on MCB. If LED is blinking, replace
UCB. If LED is lit solid, replace MCB. If LED is not lit,
check power to MCB. In a normal state the DSP1 LED
should be slowly blinking.
02BB Inverter hardware interrupt error C a. Inspect and check all wiring for anything wired Reboot power, if error shows again, replace the MCB.
incorrectly or disconnected.
b. With power turned off, unplug the fan connection
from the MCB, then turn on power to see if error
reappears on the console. Repeat this with each
component plugged into the MCB until the error
does not appear. When error does not reappear, the
component that is not plugged into the MCB should
be replaced.

17| Revision Date: 8/11/23 | Revised by: EM

Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
02BC Ground connection or fuse error (Delta) C a. Replace the MCB Check LED DSP1 on MCB. If LED is blinking, replace
UCB. If LED is lit solid, replace MCB. If LED is not lit,
check power to MCB. In a normal state the DSP1 LED
should be slowly blinking.
02BD Inverter hardware interrupt error (Delta) C a. Replace the MCB Check LED DSP1 on MCB. If LED is blinking fast,
replace UCB. If LED is lit solid, replace MCB. If LED is
not lit, check power to MCB. In a normal state the
DSP1 LED should be slowly blinking.
02BE DC brake error C a. Check to see if the stairs will move when you are in Check the power extended wire connection between
the stop position. If yes, replace the brake. the brake and the LCB for damage. Replace if
necessary. Manually try to move the stairs. If the
stairs move, replace brake.
02BF DC brake over current C a. Replace the brake. Check the power extended wire connection between
the brake and the LCB for damage. Replace if
necessary. Manually try to move the stairs. If the
stairs move, replace brake.
02C0 DC brake in manual mode C a. Check if the DC brake is in the “Right “lock position. Push lever on DC brake up to engage the brake. Cycle
Release the brake (move to the left) if in lock position. power. If error persists, replace brake.
Replace the brake.
02C1 Speed tracking error; the speed tracking is off C a. Replace the speed sensor Adjust speed sensor position and clean free of
by at least 10 RPMs for at least 20 continuous debris. Check the ECB extension cable connection at
seconds the LCB. Check the resistance (Pins 1 and 3 for ECB1,
Pins 2 and 4 for ECB2.) There should be between
12.8 and 14.2 ohms. If resistance is out of range,
replace ECB. If it’s within range, replace LCB.
02C2 CZ 3IR sensors have no communication or C a. Replace the transmission board Check if there is something blocking CZ IR sensors.
disconnected over 3 seconds Check the connection of the CZ extension cable from
LCB. If LED1 on receiver board is flashing, perform
continuity test on the extension cable (white wire, pin
2) from the LCB to the receiver board. If not good,
replace cable. If okay, check if LED D12 on the LCB is
lit. If not lit, replace LCB. If lit, check LED1 status on
the receiver board. If that LED is lit, replace the
transmission board. If that LED is not lit, replace the
receiver board.
02C3 Frame IR sensor error C a. Replace the frame IR transmitter cable Check if there is something blocking the frame IR
sensors. Check the connection from frame IR cable to
the LCB. Check LED1 on the daughter board. If it is
not flashing, replace daughter board. If flashing,
replace frame IR cables.
18| Revision Date: 8/11/23 | Revised by: EM
Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
02C4 The frequency error for climbmill control zone C b. Replace the control zone receiver board. Replace the control zone transmitter board or
(The signal is abnormal over ten seconds) receiver board.

02C5 The frequency error for climbmill frame IR C Replace LCB.

sensor (The signal is abnormal over ten
seconds)
02C6 The receiver is disconnected for climbmill C a. Check the connection of the control zone Check the connection of the control zone extension
control zone (Connector is disconnected over 3 extension cable from the LCB to the control zone. cable from the LCB to the control zone. Replace the
seconds) Cycle power. Check error log and SN case history. If receiver board or control zone extension cable or
LCB.
the error happened less than two times in the past
year, do not send any parts.
Replace the receiver board.
02C7 The receiver is disconnected for climbmill C c. Check the connection of the frame IR receiver Check the connection of the frame IR receiver cable
frame IR sensor cable from the LCB to the frame IR receiver sensor. from the LCB to the frame IR receiver sensor.
b. Replace the frame IR receiver cable. Replace the LCB set or the frame IR receiver cable.
02CD DC brake disconnects (climbmill only) C a. Check the power wire connection between a. Check the power wire connection between the
the brake and LCB for any damage. brake and LCB for any damage.
b. Check to see if LED16 on the LCB is on when the b. Check to see if LED16 on the LCB is on when the
unit is powered on. unit is powered on.
- If it is not, replace the LCB. - If it is not, replace the LCB.
d. If it is, replace the brake. If it is, replace the brake.
02CE Error Signal on ECB Board is High A 1. Confirm ECB Board is connections are secure
2. Consider Replacing ECB Board

(Code added for new drive system for TM548)

02CF ECB Board has detected an abnormal supply A 1. Confirm ECB Board is connections are secure
Voltage 2. Consider Replacing ECB Board

(Code added for new drive system for TM548)

02D0 Limit switch for brake has been toggled A 1. Confirm Limit Switch connection is secure
2. Consider Replacing Limit Switch

(Code added for new drive system for TM548)

02D1 ECB Swing Arm is not moving A 1. Confirm ECB Swing Arm can move freely
2. Consider Replacing ECB Module

(Code added for new drive system for TM548)

19| Revision Date: 8/11/23 | Revised by: EM

 UCB Errors
Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
0301 Memory block fail A a. Enter the Engineer mode disable B Level Error, Cycle power. If not resolved, check Feature Access
bypass CLASS A and B error code. Code document for memory clear function. If none
or does not fix, replace UCB.

0302 UCB low battery voltage A Replace battery.

0303 UCB low supply voltage A 1. Enter Engineer Mode & disable Error Codes. 2. Make sure the RPM over 35, when the
machine of self-power mode.

0304 Earphone Board Need Replace A 1. Replace Earphone Board. Reset insert counter in Service Mode (if applicable). Cycle power.

0305 USB Hardware OT or OC A 1. Enter Engineer Mode & disable Error Codes. 3. Replace UCB.
2. Replace USB board & cable.
0306 Keypad press keep 60 seconds A Replace Keypad. (Note: The message on the console screen helps isolate the defective keypad. “Replace Up”
means the program keypad, “Replace Lower” means the entertainment keypad, and “Replace Quick” means
either the hand grip toggles or the quick start overlay on the treadmill handlebars.)

0307 Not enough free space on the console to A 1. Press the three buttons Volume Up, Volume Down, and Channel Down on the keypad simultaneously for 5
apply the update seconds (so that the console restores back to [Link] version automatically).
2. Wait for the console to go back to version [Link] (for about 6 minutes, done when 'Welcome' screen
shows).
3. Proceed to update the console again (using USB flash drive or RSCU via network).
0308 Software package install failed A Same as for error code 0307

0309 Software package MD5 check failed A Attempt the update again. If using USB update, ensure files downloaded & transferred properly.

20| Revision Date: 8/11/23 | Revised by: EM

Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
030A Failed to download software package A Check if the console can connect to network (via WiFi or Ethernet):
1. Press ‘enter 3 0 0 1 enter’ on the keypad to enter engineering mode.
2. Tap 'General' tab and then scroll down to the bottom to check if the DAPI environment is set to
'Production'.
3. Tap 'Network Setup' tag to check if WiFi or Ethernet network is available.
4. Tap 'Update' tag, and then tap 'Check For Update' button.
5. Wait for the busy indicator (a circling twin-arrow icon) to show on the screen.
6. When the busy indicator disappears, check if information about available update packages shows on the
screen.
- If so, tap 'Install' button to update the console again.
- If not, then network is not available to the console at the moment. RSCU update cannot go until the
Internet network is fixed.

Attempt software update via USB.

0340 Keypad in extraordinary operation B 1. Replace Keypad

0341 Fan over current B 1. Replace Fan

0343 UCB Over supply voltage B a. Replace the LCB Check the LCB provide power: if it is over 13 volts,
replace LCB. Otherwise replace UCB.

0344 Timeout receive packet (Not recommended B a. Check the connection of the console cable at both ends and perform continuity test.
for re-use, make use of 04B0 code) b. Replace the UCB

0345 Correct packet but LCB without the function B 1. Enter Engineer Mode & disable Error Codes. 2. Replace the UCB.

0346 UCB detect incline position error B 1. Perform Incline Auto Calibration. 3. Replace Incline motor
2. Enter Engineer Mode & disable Error Codes.
0347 VA Load program fail B 1. Enter Engineer Mode & disable Error Codes. Reload SD card from known good card. Check VA
2. Verify SD card mounted properly. software (should be 2.91 version). If not, replace VA
3. Replace VA microSD card. board.

0348 Motor not to run B 1. Enter Engineer Mode & disable Error Codes. 2. Replace the UCB.

21| Revision Date: 8/11/23 | Revised by: EM

Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
03A5 Failed to load program C 1. Ensure machine type is correct. 3. Replace the UCB.
2. Update UCB software to latest version.
(programs exist in the file system; this error
could mean the file system is corrupt)

03A6 Failed to run program C 1. Ensure machine type is correct. 3. Replace the UCB.
2. Update UCB software to latest version.
(the program read from the file system is
invalid or has an invalid format, therefore it
cannot be executed)
03A7 See Error 0347 - a. Enter the Engineer mode disable B Level Error, See Error 0347
bypass CLASS A and B error code.
b. Replace VA Micro SD card

03A8 Machine type error C 1. Ensure machine type is correct. 3. Replace the UCB.
2. Update UCB software to latest version.
03A9 See Error 0348 C a. Enter the Engineer mode disable B Level Error, See Error 0348
bypass CLASS A and B error code.

Communication Errors
Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
0440 Timeout received packet (BIKE) B a. Enter the Engineer mode disable B Level Error, Check status of LCB LED10.
bypass CLASS A and B error code
- If LED10 is blinking, cycle power. If there is still
an error, update UCB software. If error persists,
replace the console.
- If LED 10 is not lit, check console cable
connection at both ends. If it is securely
plugged in, replace console cable. If still error,
replace UCB. Then replace LCB if necessary.
0441 Correct packet but LCB/MCB without function B a. Enter the Engineer mode disable B Level Error, Check the console cable connections. Update LCB
bypass CLASS A and B error code software if possible. Replace LCB or UCB as
necessary.

22| Revision Date: 8/11/23 | Revised by: EM

Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
Command is received from the console with - Cycle power on unit. If the issue is not fixed, replace
correct packet, but the daughter board has daughter board.
no function to support it (TREADMILL DCI)

Command is received from the console with - a. Enter the Engineer mode disable B Level Error, Cycle power on unit. If the issue is not fixed, replace
0442 correct packet, but the daughter board has bypass CLASS A and B error code daughter board.
no function to support it (TREADMILL DCI)

0443 LCB read or write wrong B a. Enter the Engineer mode disable B Level Error, bypass CLASS A and B error code

04A0 2016 5x consoles Upgrade to software version 8.6 or higher.

-
(EP623/EP624/CS27/CS28/TM530) only

LCB/MCB no communication received C a. Check the connection of the console cable at both Delta only: If the display is showing 04A0 error, LED
(TREADMILL) ends and perform continuity test. DSP2 should be off. If light is on, replace the UCB.

b. Replace the LCB Check the connection of the console cable at both
ends and perform continuity test. Replace console
cable. Replace MCB/LCB.

Console communication is lost (TREADMILL - Check connection of console cable. If no signal is

DCI) present through console cable, LED 1 on the
daughter board should not be lit. Replace console
cable. Replace daughter board.
UCB communication disconnect (BIKE - - Check status of LCB LED10. If blinking, cycle power.
Chopper) If there is still an error, update UCB software. If the
error persists, replace the UCB. If LED 10 is OFF,
check console cable connection at both ends. If
securely connected, replace console cable. If error
persists, replace UCB. Replace LCB if necessary.

Console has no communication or is - Check console cable connections, perform

disconnected (CLIMBMILL) continuity test on cable. Ensure console is getting
12 volts DC between pin 1 and pin 8 at console end.
If not, replace console cable. If it is, replace the UCB.

23| Revision Date: 8/11/23 | Revised by: EM

Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
Windows 7xi (CTM521, EP614) only: Go to Update Manager. Using HTTP as the update source, install all available updates. After the update is
- finished, Service Mode > Support tab should show v10.0 for “7xi control service” software.
Error occurs after updating to software
version 8.0.25

04B0 Console/LCB no communication received C a. Check the connection of the console cable at both Check the console cable at both ends. Replace
(TREADMILL or ASCENT) ends and perform continuity test. console cable if damaged. Swap console with known
good if connections are good. Replace the UCB.
b. Replace the UCB Replace MCB/LCB.

Console/LCB no communication received - Check status of LCB LED10. If blinking, cycle power.
(BIKE - Chopper) If there is still an error, update UCB software. If that
doesn’t fix it, replace the UCB. If LED 10 is OFF,
check console cable connection at both ends. If it is
securely plugged in, replace console cable. If still
error, replace UCB. Then replace LCB if necessary. If
LED 7, 8, 9 and 10 are blinking together, this indicates
LCB software problem. Reinstall software or replace
LCB.
No response from LCB (CLIMBMILL) - Check console cable connections. Perform
continuity test on cable. Ensure console is getting
12 volts by touching pin 1 and pin 8 at console end.
If not, replace console cable. If it is, replace the LCB.

04B1 IO board does not have communication C Replace UCB.

response for 5 seconds

24| Revision Date: 8/11/23 | Revised by: EM

Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
04B2 Control service crashed - 1. Attempt to export log files (on the Android 7xe or 7xi console, press ✓ 4 0 0 7 ✓ on the keypad).
• If the console is frozen and does not respond, reboot the console or cycle power.
• If the log files successfully download, record the site name, frame serial number, console serial
number, and the approximate date and time the error code appeared. Send this information, along
with the log files, to customer tech support.

2. Verify the software version.

• If not current, update the console to current version.
• If current, turn on persistent logging (in the Service Menu). If the error reoccurs, collect log files and
record the site name, frame serial number, console serial number, and the approximate date and
time the error code appeared. Send this information, along with the log files, to customer tech
support.
04B3 Machine type not recognized - Check the error log. If error 04B3 has occurred more than two times, follow these steps:
1. Retrieve the serial numbers from the console and frame serial number labels.
2. From the Welcome screen, press “Enter, 3002, Enter”.
3. In addition to the serial numbers, the console screens will prompt you to enter language, Wi-Fi
setup, machine, and date and time.
4. From the Welcome screen, press “Enter, 3001, Enter” for Service Mode. Go to TV Channel Setup and
perform a channel scan.
04B5 Invalid IO checksum A Upgrade console software to current version.

04B6 No communication response to UCB A Upgrade console software to current version.

25| Revision Date: 8/11/23 | Revised by: EM

 Massage Chair Errors
Error Class Troubleshooting – Level 1 Troubleshooting – Level 2
Description
Code Level (CTS) (Technician in the Field)
0510 Tapping motor has some failure that motor B 1. Check if the error code reappears by cycling power.
disconnect, out of current range, sensor 2. If the error code still appears, check drive mechanism of tapping and consider replace this drive mechanism.
broken or some other abnormal situation. 3. If the error code still appears, consider replace tapping motor or machine core.
4. If the error code still appears, consider replace wiring.
5. If the error code still appears, consider replace LCB.
0511 Kneading motor has some failure that motor B 1. Check if the error code reappears by cycling power.
disconnect, out of current range, sensor 2. If the error code still appears, check drive mechanism of kneading and consider replace this drive
broken or some other abnormal situation. mechanism.
3. If the error code still appears, consider replace machine core.
4. If the error code still appears, consider replace wiring.
5. If the error code still appears, consider replace LCB.
0513 Up/Down motor has some failure that motor B 1. Check if the error code reappears by cycling power.
disconnect, out of current range, sensor 2. If the error code still appears, check up/down sensor and consider replace this sensor.
broken or some other abnormal situation. 3. If the error code still appears, consider replace machine core.
4. If the error code still appears, consider replace wiring.
5. If the error code still appears, consider replace LCB.
0515 Footrest Angle actuator has some failure that B 1. Check if the error code reappears by cycling power.
motor disconnect, out of current range, sensor 2. If the error code still appears, check connector connected well, fix it.
broken or some other abnormal situation. 3. If the error code still appears, consider replace footrest motor.
4. If the error code still appears, consider replace LCB.
0517 Backrest Angle actuator has some failure that B 1. Check if the error code reappears by cycling power.
motor disconnect, out of current range, sensor 2. If the error code still appears, check connector connected well, fix it.
broken or some other abnormal situation. 3. If the error code still appears, consider replace backrest motor.
4. If the error code still appears, consider replace LCB.
0520 Air pump has some failure that pump B 1. Check if the error code reappears by cycling power.
disconnect, out of current range or some other 2. If the error code still appears, check connector connected well, fix it.
abnormal situation. 3. If the error code still appears, consider replace Air Pump.
4. If the error code still appears, consider replace LCB.
0540 The LCB will happen this alert if LCB cannot B 1. Check if the alert code reappears by cycling power.
receive a correct communication response for 2. Inspect and reconnect the communication cable to check if the alert code reappears
more than long time. 3. If the alert code still appears, consider replacing the LCB or the console.
0541 The console will happen this alert if console B 1. Check if the alert code reappears by cycling power.
cannot receive a correct communication 2. Inspect and reconnect the communication cable to check if the alert code reappears
response for more than long time. 3. If the alert code still appears, consider replacing the LCB or the console.

26| Revision Date: 8/11/23 | Revised by: EM

0545 The RFID reader will happen this alert if B 1. Check if the alert code reappears by cycling power.
console cannot receive a correct 2. Inspect and reconnect the communication cable to check if the alert code reappears
communication response for more than long 3. If the alert code still appears, consider replacing the RFID reader.
time.
0546 The Wi-Fi module will happen this alert if B 1. Check if the alert code reappears by cycling power.
console cannot receive a correct 2. Inspect and reconnect the communication cable to check if the alert code reappears
communication response for more than long 3. If the alert code still appears, consider replacing the Wi-Fi module.
time.

27| Revision Date: 8/11/23 | Revised by: EM