15/03/2026, 17:46 ChatGPT - DeepCSAT_Project

ChatGPT - DeepCSAT_Project
now ab muje project pe 30min ka video bana hai to muje
pura 30min ka desc do

Meet, niche complete 30-minute presentation narration/script de raha hu jo tum video

me directly bol sakte ho.
Ye tumhare Flask + ANN CSAT Prediction Project ke flow ke according hai (Dashboard →
Analytics → ANN Prediction → About).
Maine timing bhi divide kar diya hai taaki video exact 30 minutes ka ban sake.

Main tumhare actual code structure ko bhi reference kar raha hu — jaise Flask routes,
dataset loading, prediction pipeline, analytics charts — jo [Link] me defined hai.

🎥 30-Minute Project Presentation Script

Project: Deep Learning Based Customer Satisfaction Prediction System

1️⃣ Introduction (0 – 2 minutes)

Hello everyone,

My name is Meet Patel, and today I am presenting my project titled:

“Deep Learning Based Customer Satisfaction Prediction System.”

Customer satisfaction is one of the most important metrics for any business, especially in
e-commerce platforms where customer interactions happen through support channels
like chat, call, and email.

Companies collect large amounts of support data, but understanding how satisfied
customers are and predicting their satisfaction levels can be challenging.

This project solves that problem by using Artificial Intelligence and Deep Learning to
predict CSAT (Customer Satisfaction Score) based on customer interaction data.

The system analyzes different features such as:

Communication channel

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Product category
Customer city
Agent shift
Item price

Using these inputs, the system predicts the CSAT score between 1 and 5.

2️⃣ Project Objective (2 – 4 minutes)

The main objectives of this project are:

1️⃣ Analyze customer support interaction data.

2️⃣ Identify patterns that influence customer satisfaction.

3️⃣ Build a machine learning model to predict CSAT scores.

4️⃣ Provide a web-based interactive dashboard for data exploration.

5️⃣ Enable businesses to make data-driven decisions to improve customer service.

By predicting customer satisfaction early, companies can:

Improve service quality

Identify problem areas
Enhance customer experience

3️⃣ Dataset Description (4 – 6 minutes)

The dataset used in this project is an E-commerce Customer Support dataset.

It contains more than 85,000 customer interaction records.

Each row represents one support interaction.

The dataset includes several important attributes:

Input Features
1️⃣ Channel Name
This represents the communication medium used by the customer, such as chat or call.

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2️⃣ Category
Type of issue or request raised by the customer.

3️⃣ Customer City

Location of the customer.

4️⃣ Product Category

Category of the product related to the support request.

5️⃣ Agent Shift

The shift in which the support agent handled the request.

6️⃣ Item Price

Price of the product purchased by the customer.

Target Variable
The target variable is:

CSAT Score

This score ranges from 1 to 5, where:

1 = Very Dissatisfied
5 = Very Satisfied

4️⃣ Technology Stack (6 – 8 minutes)

This project uses multiple technologies across data science, machine learning, and web
development.

Programming Language
Python

Data Analysis
Pandas and NumPy

Machine Learning
TensorFlow / Keras

Web Framework

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Flask

Frontend
HTML
Bootstrap
JavaScript

Visualization
[Link]

These technologies allow the system to perform:

Data processing
Model training
Prediction
Visualization
Interactive dashboards

5️⃣ System Architecture (8 – 11 minutes)

The system architecture consists of five major components.

1️⃣ Dataset Layer

The system loads the dataset using Pandas.

The dataset is cleaned and missing values are handled.

Example in the backend code:

Dataset is loaded using pd.read_csv()

Missing values are replaced using fillna()

This prepares the data for processing.

2️⃣ Machine Learning Model

The prediction system uses an Artificial Neural Network (ANN) model.

ANN is a deep learning model inspired by the human brain.

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It consists of:

Input layer
Hidden layers
Output layer

The model learns patterns from customer interaction data and predicts satisfaction scores.

The trained model is loaded in the Flask application using:

load_model("models/ann_model.h5")

3️⃣ Feature Encoding and Scaling

Machine learning models require numerical input values.

However, some dataset columns contain text data such as:

Channel name
Product category
City

These values are converted using Label Encoding.

The encoders are saved and loaded during prediction.

Similarly, StandardScaler is used to normalize numeric values.

Both the scaler and encoders are loaded in the backend.

4️⃣ Prediction Pipeline

When a user enters data in the web interface:

1️⃣ Input values are collected from the form.

2️⃣ Text features are encoded.

3️⃣ Numerical features are scaled.

4️⃣ The processed data is passed to the ANN model.

5️⃣ The model predicts the CSAT score.

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Finally, the prediction is displayed to the user.

5️⃣ Web Interface

The project provides a complete Flask web application.

The application includes multiple pages:

Dashboard
ANN Prediction
Analytics
About Page

These pages allow users to explore data and generate predictions.

6️⃣ Dashboard Explanation (11 – 16 minutes)

Now let us look at the Dashboard page.

The dashboard is designed to help users explore the dataset interactively.

It displays:

Key Metrics
The dashboard shows important statistics such as:
Total records
Average CSAT score
Average item price
Current page number

These metrics update dynamically when filters are applied.

Data Filtering System

Users can filter the dataset using several parameters:

Channel
Category
City

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Product category
Agent shift
Price range

When filters are applied, the frontend sends a request to the Flask backend.

The backend route processes the filters and returns filtered data as JSON.

Paginated Table
The dashboard also contains a table displaying customer records.

To improve performance, the system uses pagination.

Only a limited number of records are loaded at a time.

Users can navigate using:

Previous button
Next button

This ensures fast and efficient data loading.

7️⃣ Analytics Dashboard (16 – 21 minutes)

The Analytics page provides visual insights into customer satisfaction.

The backend calculates several aggregated metrics.

For example:

CSAT Distribution
This chart shows how many customers gave scores from 1 to 5.

It helps identify whether customers are generally satisfied or dissatisfied.

Top Cities by CSAT

This visualization shows which cities have the highest average satisfaction scores.

Companies can use this information to identify regional service quality differences.

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Product Category vs CSAT

This chart compares average satisfaction across product categories.

Businesses can identify which products receive more complaints or positive feedback.

These visualizations are generated using [Link], making them interactive and visually
appealing.

8️⃣ ANN Prediction System (21 – 26 minutes)

The most important feature of this system is the CSAT prediction module.

This module uses the trained Artificial Neural Network model.

Users enter customer interaction details through a form.

Input fields include:

Channel
Category
City
Product category
Agent shift
Item price

After entering the values, the user clicks Predict CSAT Score.

The backend performs the following steps:

1️⃣ Input values are encoded

2️⃣ Data is scaled
3️⃣ The ANN model processes the input
4️⃣ A CSAT score between 1 and 5 is predicted

The predicted score is then displayed along with a satisfaction label.

For example:

Score ≥ 4 → High satisfaction

Score 3 → Moderate satisfaction

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Score < 3 → Low satisfaction

This helps businesses anticipate customer satisfaction before feedback is collected.

9️⃣ System Features (26 – 28 minutes)

This system provides several useful features.

Interactive Dashboard
Users can explore customer data dynamically.

Advanced Filtering
Multiple filters allow precise dataset exploration.

AI-Based Prediction
ANN model predicts satisfaction scores.

Data Visualization
Charts help understand patterns in the data.

Real-Time Predictions
Users can instantly predict CSAT scores.

🔟 Conclusion (28 – 30 minutes)

In conclusion, this project demonstrates how Artificial Intelligence and Deep Learning can
be applied to analyze customer support data and predict satisfaction levels.

The system combines:

Data analysis
Machine learning
Web development

to build a complete AI-powered analytics platform.

Such systems can help companies:

Improve customer support services

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Identify dissatisfaction early

Make better business decisions

Future improvements could include:

Using advanced deep learning models

Adding sentiment analysis
Integrating real-time customer feedback systems

Thank you for watching this presentation.

✅ Agar chaho to main tumhe:

exact 30 min presentation PPT structure
video recording script with slides
teacher ke possible questions + answers

bhi de sakta hu (ye viva me bahut kaam aayega).

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