Orion I Intelligent Network User Guide

GeoProbe System Manager Guide

Copyright © 2006, Tektronix, Inc. All rights reserved. Printed in the USA. Tektronix products are covered
by U.S. and foreign patents, issued and pending. Information in this publication supersedes that in all
previously published material. Specification and price change privileges reserved. TEKTRONIX and TEK
are registered trademarks of Tektronix, Inc. All other trade names referenced are the service marks,
trademarks or registered trademarks of their respective companies.

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Tektronix, Inc. Proprietary Information

992-0266-08-001-060203

The products and specifications, configurations, and other technical information regarding the services
described or referenced in this document are subject to change without notice. All statements, technical
information, and recommendations contained in this document are believed to be accurate and reliable but
are presented "as is" without warranty of any kind, express or implied. Users must take full responsibility for
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merchantability or fitness for a purpose as a result of this document or the information described or
referenced within, and all other warranties, express or implied, are excluded.

Except where otherwise indicated, the information contained in this document represents the planned
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 7DEOHRI&RQWHQWV
About the GeoProbe | APM User Guide..................................................... vi
What Is in This Guide ................................................................................vi
Typographic Conventions......................................................................... vii
Message Formats..................................................................................... vii
Other Documentation .............................................................................. viii
Chapter 1 Logging On to Unified Assurance............................................................... 1
Chapter 2 Defining GeoProbe | APM ............................................................................ 4
Overview ................................................................................................... 4
GeoProbe | APM Product Architecture...................................................... 7
GeoProbe | APM Server ...................................................................... 8
Working with the GeoProbe | APM Planning Application .......................... 9
Defining GeoProbe | APM Multi-Dimensional Cubes......................... 10
GeoProbe | APM Measures.......................................................... 12
GeoProbe | APM Dimensions....................................................... 19
GeoProbe | APM Planning: Network Analysis Report Views ....... 22
Accessing Planning: Network Analysis Application Data................... 23
Navigating Planning: Network Analysis Application Data .................. 25
Sorting Planning: Network Analysis Application Data .................. 26
Locating Planning: Network Analysis Average Call Setup
Time Application Data .................................................................. 27
Searching Planning: Network Analysis Report Application Data.. 30
Distributing Planning: Network Analysis Application Data ................. 33
Saving Planning: Network Analysis Application Data................... 33
Bookmarking Planning: Network Analysis Application Data......... 34
Exporting Planning: Network Analysis Application Data............... 35
Printing Planning: Network Analysis Application Data.................. 36

GeoProbe | APM 2.0 FR3 i

 Table of Contents

Working with the GeoProbe | APM Operations Application .................... 37

Example of the Drill-Down Capabilities.............................................. 38
Defining the Operations Dashboard Page.................................... 39
Media Tab ............................................................................... 42
Signaling Tab .......................................................................... 46
Viewing Data on the Operations Dashboard...................................... 51
Working with the GeoProbe | APM Reporting Application ...................... 55
Signaling Command Summary Report .............................................. 55
Signaling Response Code Category Performance Report ................ 60
Signaling Response Code Performance Report ................................ 65
Signaling Platform Call Control Summary Performance Report ........ 72
Signaling Platform Command Summary Performance Report .......... 77
Signaling Peak Performance Report.................................................. 82
Media QOS Service Summary Performance Report ......................... 87
Media KPI Summary Per Node Report .............................................. 93
Generating a Reporting: Summary Report ........................................ 98
Chapter 3 Defining Unified Assurance Core Applications ..................................... 100
Overview ............................................................................................... 100
Working with the Alarm Browser Applications....................................... 103
Defining the Alarm Browser Page.................................................... 104
Alarm Browser Settings Window ................................................ 109
Application Filters Tab........................................................... 109
Column Visible Tab ............................................................... 111
Color Settings Tab ................................................................ 113
Severity/State Filters Tab...................................................... 114
Others Tab ............................................................................ 116
Action on Selected Alarms Window............................................ 117
Viewing Real-Time and Historical Alarm Information....................... 119
Taking Action on Selected Alarms ................................................... 121
Configuring Alarm Browser Settings ................................................ 122
Working with the Report Scheduler Applications .................................. 124

GeoProbe | APM 2.0 FR3 ii

 Table of Contents

Defining the Report Scheduler Page ............................................... 125

Defining the Reports Page............................................................... 129
Defining the Schedule Reports Page............................................... 132
Scheduling a GeoProbe | APM Summary Report............................ 137
Working with the Alarm Configuration Applications............................... 139
Defining the Alarm Configuration Page............................................ 142
Create an Alarm (GeoProbe | APM) Page ................................. 145
Choose Specifications for Alarm Window ............................. 150
Edit an Alarm (GeoProbe | APM) Page ...................................... 151
Defining the Alarm Group Configuration Page................................. 156
Create an Alarm Group Page ..................................................... 160
Choose Alarms for Alarm Group Window ............................. 164
Edit an Alarm Group Page.......................................................... 165
Defining the Alarm Profile Configuration Page ................................ 169
Create an Alarm Profile Page..................................................... 172
Choose Groups for Profile Window....................................... 176
Edit an Alarm Profile Page ......................................................... 177
Configuring a GeoProbe | APM Alarm ............................................. 181
Configuring an Alarm Group ............................................................ 184
Configuring an Alarm Profile ............................................................ 185
Working with the User Configuration Applications ................................ 187
Defining the User List Page ............................................................. 187
Edit User Information Page ........................................................ 191
Adding, Modifying, and Deleting User Accounts ........................ 197
Adding a User Account ......................................................... 197
Modifying a User Account ..................................................... 198
Deleting a User Account ....................................................... 199
Defining the User Group List Page .................................................. 200
Edit User Group Details Page .................................................... 205
Adding and Deleting User Group Accounts................................ 209
Adding a User Group Account .............................................. 209

GeoProbe | APM 2.0 FR3 iii

 Table of Contents

Modifying a User Group Account .......................................... 210

Deleting a User Group Account ............................................ 210
Working with the Parameter Configuration Applications ....................... 211
Defining the Performance Thresholds Configuration Page.............. 211
Defining the Threshold Multiplier Configuration Page...................... 216
Defining the KPI Threshold Type Configuration Page ..................... 220
Appendix A Defining Third-party OLAP Software ...................................................... 224
Overview ............................................................................................... 224
Upfront Web Portal Application ............................................................. 225
Locating Information ........................................................................ 226
Index Tab.................................................................................... 226
Expanding and Hiding the Index Tab ......................................... 227
Search Tab ................................................................................. 229
Right Content Frame .................................................................. 230
Organizing Information..................................................................... 231
NewsIndex.................................................................................. 231
NewsBox .................................................................................... 232
Creating a NewsBox................................................................... 233
PowerPlay Web Explorer Application.................................................... 235
Left Navigation Pane........................................................................ 237
Dimension Viewer....................................................................... 238
Right Results Display Pane ........................................................ 239
Level Selector Options Menu ..................................................... 240
Toolbar Area .................................................................................... 241
Display Icons .............................................................................. 242
Option Icons ............................................................................... 245
Distribution Icons ........................................................................ 247
CSV Format .......................................................................... 249
PDF Format........................................................................... 250
E-mail Format........................................................................ 251

GeoProbe | APM 2.0 FR3 iv

 Table of Contents

Appendix B Quality of Service KPIs ............................................................................ 252

Overview ............................................................................................... 252

GeoProbe | APM 2.0 FR3 v

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This guide contains information for using the GeoProbe | APM product and
covers the following topics:

„ Logging On to Unified Assurance

„ Defining GeoProbe | APM

„ Defining Unified Assurance Core Applications

„ Defining Third-party OLAP Software

GeoProbe | APM 2.0 FR3 vi

Typographic Conventions

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The GeoProbe | APM user interface incorporates standard Microsoft Internet
Explorer application conventions and functionality. For more information about
working with the Microsoft Internet Explorer application, refer to your operating
system documentation. The following table describes typographic conventions
that the guide uses throughout this book.

Convention Description

initAdminConfig Bold Courier text represents a command or

script when a procedure consists of entering
DOS or UNIX commands and scripts.
Courier font Courier text represents a system message,
prompt, or information that must be typed
exactly as shown, including program code.
Italic type Italic typeface represents a document title.
GeoProbe | APM Server Blue hypertext represents a cross-reference to
a section that relates to the topic in the current
section when you view the text in an online
PDF format. By clicking the Blue hypertext,
the related section appears.

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The following table describes the message formats that the GeoProbe | APM
product uses throughout this guide.

Message Format Description

The Pass/Block option Notes contain information that is supplemental to
functions like the Yes/ the main topic of the section in which you find it,
No option. such as an explanation, tip, comment, or other
useful but not imperative information.
Log out of the program Cautions are notes that are used to advise you
before turning off the that failure to take or avoid a specified action
power to avoid could result in loss of data or damage to files.
corrupting your data.

GeoProbe | APM 2.0 FR3 vii

Other Documentation

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Other guides you might use include the following:

„ Cognos PowerPlay Web User Guide—contains information about

defining Cognos’ PowerPlay Web Explorer application

„ Cognos Upfront Web Portal User Guide—contains information about

defining Cognos’ Upfront Web Portal application

GeoProbe | APM 2.0 FR3 viii

 1
Chapter 1

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The GeoProbe | APM product is part of Tektronix’ Unified Assurance solution

for IP multi-service networks. The Unified Assurance Graphical User Interface
(GUI) provides you with access to network quality information and each area
of the GUI contains specific features for the GeoProbe | APM product.

The Unified Assurance page is the main GUI that provides you with access to
the Unified Assurance components and tools. This procedure explains how to
log on to the Unified Assurance page.

Before you can log on to the Unified Assurance page, you must obtain a
username and password from your system administrator.

GeoProbe | APM 2.0 FR3 1

 Chapter 1

Perform the following steps to log on to the Unified Assurance page:

Step Action

1. Navigate to the Unified Assurance Login page using your Web

browser and the Web address that your system administrator
gives you. The Unified Assurance Login page opens
(see Figure 1.1).

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2. Type your username in the Username field.

3. Type your password in the Password field.

GeoProbe | APM 2.0 FR3 2

 Chapter 1

4. Click the Login button. The Unified Assurance page opens

(see Figure 1.2).

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You can access the GeoProbe | Advanced Performance Monitoring (APM)

applications and the Unified Assurance Core applications from this page. To
obtain more information about these applications, refer to the following
chapters:

„ Chapter 2, Defining GeoProbe | APM

„ Chapter 3, Defining Unified Assurance Core Applications

GeoProbe | APM 2.0 FR3 3

 2command-line prompt
Chapter 2

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Tektronix’ complete Unified Assurance (UA) solution for IP multi-service
networks monitors the quality of network elements and management functions
through near real-time indications of SIP, RTP, H.248, and RTCP network
service performance degradation. This monitoring capability is made possible
through the use of Key Performance Indicators (KPIs) that capture leg-based
node-to-node performance of multimedia over IP services.

Tektronix’ GeoProbe | Advanced Performance Monitoring (APM) product is

part of Tektronix’ UA solution for Internet Protocol (IP) multi-service networks.
It provides you with a suite of applications to monitor services over Internet
Protocol (IP) multi-service networks.

GeoProbe | APM 2.0 FR3 4

Overview Chapter 2

These applications contain efficient, automated troubleshooting tools for the

following IP protocols and multimedia data services:

„ Session Initiation Protocol (SIP)

„ Real Time Control Protocol (RTCP)

„ RTP (Real-time Transport Protocol)

„ H.248 Signaling (Megaco)

„ Network Services—Mobility, Registration, Authentication, Security,

Presence, Gateway QOS, Multimedia, IP-Centrex

„ Network Elements—Enterprise Gateways, Network Gateways,

VoIP aware Firewalls, and Network Address Translators (NAT),
Proxies, Session Border Controllers (SBC), Redirect Servers,
Application Servers, Media Servers, Softswitches, Announcement
Servers, Voice Mail Servers, Conferencing Servers, IP-Centrex
Servers, IP-PBXs, and Back-to-Back User Agents (B2BUA)

GeoProbe | APM provides you with the following applications.

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Application Description

Network Planning This application provides you with OLAP

historical report capabilities for in-depth analysis
and trend evaluation.
Operations Dashboard This application provides you with an automated
troubleshooting path to resolve current network
degradation issues through near real-time
operations. It also provides previous network
degradation issues with historical applications.
Management Reporting This application provides you with Entry, Hourly,
Daily, Weekly, and Monthly (subhourly)
summary reports indicating the health of the
network services and entities.

GeoProbe | APM 2.0 FR3 5

Overview Chapter 2

You can access these applications from the left frame of the Unified Assurance
Web page (see Figure 2.1).

GeoProbe | APM Applications

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The Unified Assurance core applications appear on the right frame of the
page. Refer to Chapter 3 for more information about the Unified Assurance
core applications.

In this chapter, the following sections provide you with information about the
components of the GeoProbe | APM product:

„ GeoProbe | APM Product Architecture

„ Working with the GeoProbe | APM Planning Application

„ Working with the GeoProbe | APM Operations Application

„ Working with the GeoProbe | APM Reporting Application

GeoProbe | APM 2.0 FR3 6

GeoProbe | APM Product Architecture Chapter 2

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The GeoProbe | APM product architecture uses non-correlated Packet Detail
Records (PDRs) that are streamed from the GeoProbe product to a mediation
component, which are then filtered and processed.

The Mediation component forwards the PDRs to the GeoProbe | APM

application server where it aggregates the data and Key Performance
Indicators (KPIs) are derived. These KPIs are available for the Planning,
Operations, and Reporting applications of the GeoProbe | APM product.

The GeoProbe’s alarm monitoring system collects the PDRs and sends the
data to the GeoProbe | APM server where alarm aggregators process the data
in real time. You can view the alarm information using a Web browser from any
computer.

Figure 2.2 displays the product architecture for GeoProbe | APM product.

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GeoProbe | APM 2.0 FR3 7

GeoProbe | APM Product Architecture Chapter 2

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The GeoProbe | APM server is a UNIX product that performs as a central file
server for the product. This server is responsible for loading PDRs into the
GeoProbe | APM database and then providing data to multi-dimensional cubes
and related reporting features. The GeoProbe | APM applications reside on a
Sun Microsystems Sun Fire or equivalent server. Several server configurations
are available, depending on processing requirements.

Figure 2.3 shows an example of a GeoProbe | APM server, in this case a Sun
Microsystems Sun Fire V490.

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GeoProbe | APM 2.0 FR3 8

Working with the GeoProbe | APM Planning Application Chapter 2

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The GeoProbe | APM’s Planning (Network Analysis) application provides
historical data that allows you to audit, baseline, quantify, and analyze
performance issues inside your network. The GeoProbe | APM product
collects specific protocol data and stores it into predefined OLAP data cubes
that function as a storage area. This allows you access to report queries more
efficiently and quickly. You can analyze any combination of dimensions and
measures on demand, and view the results as a table or graph.

By using this application of the GeoProbe | APM product, you can share
information between your network operations and management personnel.
The report data enables you to resolve network issues, which can prevent lost
revenues and commitment disputes.

GeoProbe | APM’s network performance data transforms into valuable

information for key operations, service, and business initiatives and provides
the following capabilities for analysis and reporting:

„ Delivers timely response of report data

„ Offers all security requirements for confidentiality

„ Contains a conceptual view of data including hierarchies for intuitive

analysis

„ Provides drill-through analysis capabilities that can isolate a specific

network element or release cause

GeoProbe | APM’s Planning application uses Cognos’ PowerPlay and Upfront

tools utilizing OLAP technology. Refer to Defining Third-party OLAP Software
in Appendix A for more information about these OLAP tools.

GeoProbe | APM 2.0 FR3 9

Working with the GeoProbe | APM Planning Application Chapter 2

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A GeoProbe | APM cube contains multi-level dimensions and measures that

you can analyze in any combination. The cubes are defined by their measures
and dimensions. A measure corresponds to the underlying data of interest,
such as number of call attempts. Each dimension of a cube corresponds to an
axis of analysis for the measures, such as protocol. You can select multiple
dimensions and measures to customize a view with OLAP tools
(see Figure 2.4).

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You can access the multi-dimensional cubes stored in different intervals and
granularity based on the following time frames:

„ Hour by Sub-hour—24 hours of data saved for three days

„ Day by Hour—daily data by hour saved for eight days

„ Month by Day—monthly data by day saved for 13 months

GeoProbe | APM 2.0 FR3 10

Working with the GeoProbe | APM Planning Application Chapter 2

There are three basic actions that you can use to explore the GeoProbe | APM
cubes:

„ Drilling-Down—refers to the ability to point-and-click an aggregated

data item in order to view the detailed data that was used to build the
aggregate.

„ Slicing and Dicing—refers to the ability to dynamically change the

dimensions that you use during multidimensional analysis.

„ Changing Displays—refers to the appearance of the report view to

include tables, charts, and graphs.

After you log into Cognos’ Upfront, you can access a multi-dimensional cube
to customize a Planning application view by clicking the APM Voice link from
the Cognos Upfront application.

Figure 2.5 displays the entry points to access the GeoProbe | APM cubes.

GeoProbe | APM Cube Entry links

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For more information about exploring the GeoProbe | APM cubes, refer to
the PowerPlay Web Explorer Application in Appendix A.

GeoProbe | APM 2.0 FR3 11

Working with the GeoProbe | APM Planning Application Chapter 2

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GeoProbe | APM measures consist of qualitative data that corresponds to the

underlying data of interest. When you select a cube entry point from the
NewsIndex area in Cognos’ Upfront application, the PowerPlay report display
appears allowing you to view the GeoProbe | APM measures (see Figure 2.6).

Measure columns

Measure
folder

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GeoProbe | APM 2.0 FR3 12

Working with the GeoProbe | APM Planning Application Chapter 2

You can access the following cube measures from within the GeoProbe | APM
Planning: Network Analysis application. Table 2.2 lists the available measures
for SIP and H.248. Table 2.3 lists the available measures for RTCP and RTP.

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Measure Description

Call Control
Call Attempts This measure indicates the total number of
SIP/H.248 Output Hybrid Data Records (OHDRs)
that are SIP Invite for the selected dimensions
which contain a SIP Invite without a response
code of 300.
Call Answers This measure indicates the number of calls
answered where the total number of SIP/H.248
OHDRs with a SIP/H.248 Invite and call answered
were present for the selected dimensions.
Call Failures This measure indicates the number of OHDR calls
with SIP/H.248 Invite where SIP response was
mapped to user defined failed release causes.
Minutes Of Use (MOU) This measure indicates the MOU from SIP/H.248
OHDR that are SIP/H.248 Invite call answer time
to call terminated time.
Abnormal Releases This measure defines Abnormal Release Calls to
mapped user defined abnormal release causes.
NER This measure is defined as Call Answers plus Not
Answered Calls which have Response Codes that
are configured as being Net Effective, divided by
Call Attempts times 100 that are SIP/H.248
Invites.
ASR This measure defines Answered Calls divided by
Call Attempts times 100 that are SIP/H.248
Invites.
Average MOU Per This measure defines SIP/H.248 Invites and must
Source and Destination be calculated on a Node basis dividing the total
IPs MOU by the number of IP addresses defined for
the gateway. For example, a Node with
host range [Link] through [Link] and a total of
three hosts with a total of 1200 MOU would have
an average MOU of 400.

GeoProbe | APM 2.0 FR3 13

Working with the GeoProbe | APM Planning Application Chapter 2

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Measure Description

Average Call Setup This measure indicates time from SIP/H.248

Time OHDR that are SIP/H.248 Invites from call start
time to call answer time. This measure is
calculated using milliseconds divided by 1000
with three decimal places.
Average Post Dial This measure indicates SIP/H.248 OHDR that are
Delay (PDD) SIP/H.248 Invites, time of call start to ringing
process time in OHDRs over time interval. If the
ringing process field is not populated, the average
PDD is from call start time field to call answer
confirm time field. If the call answer time is not
present, the system uses the call end time. This
measure is calculated using milliseconds divided
by 1000 with three decimal places.
Average Disconnect This measure indicates SIP/H.248 Invites, time
Time from call terminated time to end time. This
measure is calculated using milliseconds divided
by 1000 with three decimal places.
Commands
Command Attempt This measure is based on the quantity of
non-invite SIP/H.248 methods applied toward a
Node from the OHDR call leg including Invites
with 3xx (deflection).
Command Successes This measure is based on the quantity of
non-invite SIP/H.248 methods applied toward a
node from the OHDR call leg without 4xx to 6xx
response.

GeoProbe | APM 2.0 FR3 14

Working with the GeoProbe | APM Planning Application Chapter 2

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Measure Description

Command Latency This measure is used to produce the following

OHDRs in the call start field and the call end field
in the OHDR to get time delay for procedure
latency:

„ Registration

„ Subscribe

„ Options

„ Message in the future

„ Notify

„ Update

„ Publish
Command Failure This measure represents the VOIP procedure
attempts minus the VOIP procedure successes.

GeoProbe | APM 2.0 FR3 15

Working with the GeoProbe | APM Planning Application Chapter 2

Table 2.3 lists the available measures for RTCP.

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Measure Description

Media
Session Attempts This measure displays the number of RTCP
OHDRs per time interval.
Session Completed This measure displays the number of RTCP
OHDRs per time interval with normal release
cause.
Session Failures This measure displays the number of RTCP
OHDRs per time interval minus session
completed.
Total Media Packets Sent This measure represents the total RTP packets
sent in the mandatory fixed section of the
OHDR.
Total Media Packets Lost This measure represents the total RTP packets
lost in the mandatory fixed section of the
OHDR.
Excellent Bin Count This measure is derived from scoring MOS per
call. The default value is 4.5 - 5.0. You can
configure this value.
Good Bin Count This measure is derived from scoring MOS per
call. The default value is 4.0 - 4.4. You can
configure this value.
Fair Bin Count This measure is derived from scoring MOS per
call. The default value is 3.2 - 3.9. You can
configure this value.
Poor Bin Count This measure is derived from scoring MOS per
call. The default value is 2.6 - 3.1. You can
configure this value.
Unacceptable Bin Count This measure is derived from scoring MOS per
call. The default value is 1.0 - 2.6. You can
configure this value.
Calculated Measures
Average Kilobits This measure represents the average RTP
kilobits observed on the gateway and is derived
from the RTP OHDR RTP send octets count in
the Mandatory Fixed (MF) section of the OHDR.

GeoProbe | APM 2.0 FR3 16

Working with the GeoProbe | APM Planning Application Chapter 2

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Measure Description

Average R-Factor Score This measure represents the projected R-factor

from OHDR element field, per OHDR divided by
by the number of OHDR over aggregation
period.
Average MOS Score This measure represents the sum of the MOS
divided by the sum of the session attempts.
Packet Loss Percent This measure represents the lost packets
divided by the number of packets sent plus the
number of packets lost.

Table 2.4 lists the available measures for RTP.

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Measure Description

Media
Session Attempts This measure displays the number of RTCP
OHDRs per time interval.
Session Completed This measure displays the number of RTCP
OHDRs per time interval with normal release
cause.
Session Failures This measure displays the number of RTCP
OHDRs per time interval minus session
completed.
Total RTP Media Packets This measure represents the total RTP packets
Sent sent the Gateway IP address.
Total Media Packets Lost This measure represents the total RTP packets
lost from the gateway.
Excellent Bin Count This measure is derived from scoring MOS per
call. The default value is 5.0 - 4.5. You can
configure this value.
Good Bin Count This measure is derived from scoring MOS per
call. The default value is 4.0 - 4.4. You can
configure this value.
Fair Bin Count This measure is derived from scoring MOS per
call. The default value is 3.2 - 3.9. You can
configure this value.

GeoProbe | APM 2.0 FR3 17

Working with the GeoProbe | APM Planning Application Chapter 2

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Measure Description

Poor Bin Count This measure is derived from scoring MOS per
call. The default value is 2.6 - 3.1. You can
configure this value.
Unacceptable Bin Count This measure is derived from scoring MOS per
call. The default value is 1.0 - 2.6. You can
configure this value.
Calculated Measures
Average RTP packet This measure represents the average RTP
latency (ms) packet latency detected by RTP endpoint
receiver.
Average RTP packet This measure represents the projected R-factor
Jitter (ms) from OHDR element field, per OHDR divided by
by the number of OHDR over aggregation
period.
Projected MOS-CQ This measure represents the calculated MOS
conversational quality score multiplied by 100
for the RTP endpoint receiver.

GeoProbe | APM 2.0 FR3 18

Working with the GeoProbe | APM Planning Application Chapter 2

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GeoProbe | APM Dimensions consist of multiple category viewing levels that

you use to isolate specific performance issues that occur inside your network.
Each dimension appears as a folder in the left content frame of the Cognos
PowerPlay Web Explorer. By selecting a cube entry from the NewsIndex area
in Upfront, you can view GeoProbe | APM dimensions (see Figure 2.7).

You can also view the Dimensions on the Dimension Line area of the cube’s
Web display.

Dimension folders Dimension Line area

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Dimension categories appear as links in the cube’s Web display. When you
click a Dimension category, a subcategory replaces the category in the
cube’s Web display.

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You can access the following dimensions from within the GeoProbe | APM
Planning: Network Analysis application. Table 2.5 lists the available SIP and
H.248 dimensions. Table 2.6 lists the available RTCP and RTP dimensions.

7DEOH6,3DQG+'LPHQVLRQV

Dimension Available Categories

Calendar This dimension enables you to select and view

data by the following subcategories:

„ Year

„ Month

„ Week

„ Day

„ Rate Period

The options for this dimension vary depending on

the type of cube you select.
Source or Destination This dimension enables users to select the
following subcategories:

„ Region

„ Sub Region

„ Node Type

„ Node Name

„ IP Address or IP Range
Protocol This dimension enables users to select the OHDR
information for the following subcategories:

„ Protocol

„ Release Cause Category

„ Release Causes

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Dimension Available Categories

Network Type This dimension enables you to select from the

following traffic types:

„ IP to IP

„ IP to PSTN

„ PSTN to IP
Weekday This dimension enables you to select a day and
day label.
Rate Period This dimension enables you to select a rate period
based on hour and intervals.

Table 2.6 lists the available RTCP and RTP dimensions.

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Dimension Available Categories

Media Type This dimension enables you to select a media type

used for a specific service and codec that is
derived from the following OHDR RTCP data:

„ Bearer (RTP, AAL2)

„ Protocol

„ Media type (Voice, Video, Data, Text)

„ Response Code Category

„ Response Code

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The GeoProbe | APM Planning: Network Analysis reports enable you to

access data using report views. To ease navigation, Tektronix provides the
report views from predefined hyperlinks that contain a view of the cube. You
can request report views for network services based on data from the Reports
folder (see Figure 2.8).

Network Planning Report Views

Reports
folder

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Table 2.7 displays the predefined report views for the Planning: Network
Analysis report data.

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Report View Protocol Description

Call Control SIP/H.248 This report view provides call control activity by
subhour, month, and day.
Command SIP/H.248 This report view provides command attempts by
subhour, month, and day.
Media RTCP/RTP This report view provides media session attempts
by subhour, month, and day.

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The GeoProbe | APM Planning: Network Analysis application enables you to

view historical Planning: Network Analysis data for your network using the
Cognos Upfront and PowerPlay applications. This procedure explains how you
can generate views to analyze historical transaction data.

For detailed information on using Cognos Upfront and PowerPlay

applications, refer to the Guide to Documentation link that appears when you
log in to the Cognos Upfront application or see Appendix A.

Perform the following steps to access a Planning: Network Analysis call

control report data.

Step Action

1. From the Unified Assurance home page, click the Planning:

Network Analysis link that appears on the Unified Assurance
page.

2. Enter your user ID for the Upfront application in the User ID field.

3. Enter your password for the Upfront application in the Password

field and click the OK button to log in to Upfront.

4. Click the APM Voice link from the NewsIndex folder that resides in
the left content frame of the Web page. The APM Voice content
frame appears (see Figure 2.9).

APM Voice
link

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Working with the GeoProbe | APM Planning Application Chapter 2

5. Click the Reports link for a list of options. The Call Control,
Command, and Media folders appear.

6. Click the Call Control link for a list of cube entry options.

7. Click the 01 - Day by Sub Hour link to view the subhour options.

8. Click the 01 - APMV Call Control Current Day by Sub Hour to

access the report data. The Cognos’ PowerPlay Web page opens
displaying the default Crosstab report view (see Figure 2.10).

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Working with the GeoProbe | APM Planning Application Chapter 2

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The navigation options within the GeoProbe | APM Planning: Network

Analysis application enable you to perform many functions. You can use
cascading menus to display the information you are looking for, without having
to submit multiple queries. You can nest rows and columns with a single click,
within the current dimension or across other dimensions. You can also easily
swap rows and columns, apply “80/20” filtering, and suppress zeros when you
click the specific button or icon.

The system’s performance in retrieving and presenting transaction data may

vary based on the validity and complexity of the request. The selection of
incompatible and non-intersecting data will result in zero rows or columns.
Excessive nesting of columns or rows may lengthen the time required to
return the transaction data.

To manage the Planning: Network Analysis data, the following procedures can
assist you with navigating this report data:

„ Sorting Planning: Network Analysis Application Data

„ Locating Planning: Network Analysis Average Call Setup Time

Application Data

„ Searching Planning: Network Analysis Report Application Data

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You can sort the columns or choose to have no sorting. Sorting is available in
ascending or descending order. You can sort a view by dragging the pointer
over the arrow above the column in the Web display and selecting the option
you choose.

Figure 2.11 illustrates a Crosstab display with the Sorting shortcut menu,
appearing from the Call Attempts measure column. This menu allows you to
change the order of the columns.

Sorting shortcut menu

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The Hide/Show shortcut menu can appear when you right click in the column
area. You must drag the pointer over the arrow above the column in the Web
display to access the Sorting shortcut menu.

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You can locate the average call setup time by isolating cube data so you can
explore additional details of related information. The following procedure
enables you to locate the average call setup time for call control report data.

Perform the following steps to isolate the report data within a Crosstab Web
display.

Step Action

1. From Cognos’ Upfront Web page, click the APM Voice link.

2. Click the Reports link for a list of options. The Call Control and
Procedures folders appear.

3. Click the Call Control link for a list of cube entry options.

4. Click the 01 - Day by Sub Hour link to view the subhour options.

5. Click the 01 - APMV Call Control Current Day by Sub Hour to

access the report data. The Cognos’ PowerPlay Web page opens
allowing you to view the default Crosstab report view
(see Figure 2.12).

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Working with the GeoProbe | APM Planning Application Chapter 2

6. Right-click at the top of the Call Attempts column until it is

highlighted and an options menu displays (see Figure 2.13).

Options menu

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7. Select the Hide/Show option from the Right-click options menu.

The Hide/Show window appears (see Figure 2.14).

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8. Select the Average Call Setup Time from the Hidden Categories:
area.

9. Click the Left Arrow button to move the hidden Average Call
Setup Time category over to the Visible Categories area.

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Working with the GeoProbe | APM Planning Application Chapter 2

10. Click OK to save your changes. You can view the Average Call
Setup Time category within the report display (see Figure 2.15).

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Working with the GeoProbe | APM Planning Application Chapter 2

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You can locate specific data within a Crosstab display once you
generate a view by using the Find command.

You can also use the Search tab to locate information in Upfront. See
the Search Tab section in Appendix A for more information.

Perform the following steps to use the Find command.

Step Action

1. From the Cognos Upfront application within the left content

frame, select the cube entry you prefer.

The PowerPlay application’s Web page opens, displaying the

cube data for the GeoProbe | APM cube you select
(see Figure 2.16).

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Working with the GeoProbe | APM Planning Application Chapter 2

2. Right-click anywhere outside the Crosstab display. The Find

Command Shortcut menu appears (see Figure 2.17).

Find
Command
Shortcut
menu

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3. Click the Find option from the Find Command Shortcut menu. The
Find Dialog box appears (see Figure 2.18).

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Working with the GeoProbe | APM Planning Application Chapter 2

4. Select the option you prefer from the Search string: options menu.
You can choose Contains, Begins with, or Ends with as a search
string.

5. Enter the text you want to find in the display.

6. Select the option you prefer from the Find text in: options menu
menu. You can select either the Report view or Cube option.

7. Select the option you prefer from the Position: options menu
menu. You can choose Rows and Columns, Rows, or Columns.

8. Click the Find button to begin your search or close to exit the
Dialog box. Figure 2.19 displays an example of the results when
you use the Find command.

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Working with the GeoProbe | APM Planning Application Chapter 2

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The GeoProbe | APM Planning: Network Analysis application enables you to

distribute the results of any view you create. The next sections contain
procedures to perform those tasks:

„ Saving Planning: Network Analysis Application Data

„ Bookmarking Planning: Network Analysis Application Data

„ Exporting Planning: Network Analysis Application Data

„ Printing Planning: Network Analysis Application Data

See the Defining Third-party OLAP Software section for more information
about the PowerPlay and Upfront applications.

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The Cognos PowerPlay Web explorer toolbar enables you to save the report
data as a primary NewsItem in an Upfront NewsBox. You can locate the Save
As button from the toolbar on each report view. Perform the following steps to
save a view.

Step Action

1. From Cognos’ PowerPlay Web page, click the Save As icon from
the Cognos PowerPlay Web explorer toolbar.

2. Follow the steps in the NewsItem wizard to save the transaction

data to a NewsBox folder, and click Finish.

The view appears in your Web browser and is also available for
other users within the Upfront NewsBox folder.

When you use the Upfront application, a primary NewsItem can be deleted
by other users who have access to the NewsBox. If you do not want other
users to delete the view, you can publish it as a NewsItem to a personal
NewsBox, and then create a linked NewsItem in another NewsBox by
copying the NewsItem to that NewsBox.

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The Prepare Bookmark button enables you to save the complete URL for the
report data that appears in the Location or Address box of your Web browser.
This URL includes information about the categories in the view, data formats,
and filtering that is not usually included in the original URL. After you save the
URL, you can bookmark the view and add its URL to your list of bookmarks or
favorites in your Web browser.

The Bookmark function is a convenient way to return to a specific view that

you create. By selecting the name of the view from the list of bookmarks in the
standard Web browser you use, the view opens in the Web browser and
shows the current data.

Perform the following steps to create a bookmark.

Step Action

1. From Cognos’ PowerPlay Web page, explore and format the

report data until you are satisfied with its current state.

2. Click the Prepare Bookmark icon from the Cognos PowerPlay

Web explorer toolbar.

The complete URL for the view appears in the Location or Address
box of your Web browser.

3. Use the features of your Web browser to add the bookmark to the
list of Web browser bookmarks or favorites.

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([SRUWLQJ3ODQQLQJ1HWZRUN$QDO\VLV$SSOLFDWLRQ'DWD

The GeoProbe | APM Planning: Network Analysis application enables you to

export report data for use in other applications. You can export the selected
data with a Comma Separated Value (CSV) file format allowing you to view
this data in any application that supports Comma Separated Value files, such
as the Microsoft Excel application. If you do not have access to Microsoft
Excel from your desktop, you can save the CSV file to your computer, and
then open the file in another application.

If you have Microsoft Excel installed (either Excel 97 or Excel 2000), you can
save the CSV file to your computer, or open the data directly in Excel.
However, your Web browser must be configured to recognize the CSV format.

If your Web browser does not allow you to open the data directly in the
Microsoft Excel application, see Cognos’ PowerPlay User Guide for more
information about configuring your Web browser.

Perform the following steps to export a report.

Step Action

1. From Cognos’ PowerPlay Web page, explore and format your

report until you are satisfied with its current state.

2. Click the Export CSV icon from the Cognos PowerPlay Web
explorer toolbar.

You are prompted to open the file or save it to your computer.

Tektronix recommends that you refrain from exporting large amounts of

report data since it will not provide adequate troubleshooting data.

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You can print the Planning application data using the Cognos PowerPlay Web
Explorer by exporting the Planning application data to a PDF file format and
then using the Print button on the Adobe Acrobat toolbar. You can also use the
File menu from Microsoft’s Windows Internet Explorer browser to print a
screen capture of the Planning: Network Analysis application data.

Perform the following steps to print the Planning application data.

Step Action

1. From Cognos’ PowerPlay Web page, click the Export PDF icon
from the Cognos PowerPlay Web Explorer toolbar.

A PDF version of the view opens in Adobe Acrobat Reader as a

plug-in or in a separate window, depending on how the software
was installed.

2. Click the Print button from the Adobe Acrobat Reader toolbar.

The report you create in the PDF format must contain less than 250,000 cells
in order for it to generate without errors.

3. Click the Back button in your Web browser to return to your

Report view in the Cognos PowerPlay Web explorer.

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Working with the GeoProbe | APM Operations Application Chapter 2

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The Operations application enables you to view near real-time and historical
data presentation for Network Operations personnel for SIP, RTP, H.248, and
RTCP performance issues in a timely manner. A Dashboard page provides a
high level view of current and historical problems and provides subsequent
direct access to troubleshooting tools that facilitate corrective action.

The Operations application monitors and reports on the status of SIP, RTP,
H.248, and RTCP as reflected on the network plane of the VoIP network
interfaces. KPIs are collected per service, per network interface, and per
network element. See Appendix B for a complete list of the KPIs the
GeoProbe | APM application uses.

You can drill down to localize a problem from a specific network entity, failure,
or release cause from the Operations Dashboard page. You can also access
detailed records and failed session records through a Web interface to
Tektronix’ core Network Assurance product, GeoProbe. See Figure 2.20 to
view the Signaling Tab from the Operations Dashboard application.

See the GeoProbe SpIstation Applications guide for more information

about GeoProbe’s session trace capabilities.

Signaling session

Operations
application
icons

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The next sections discuss the Operations application in further detail and
provide you with steps to locate the data you need.

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The GeoProbe | APM product enables you to troubleshoot network issues by

drilling down from the Operations Dashboard page. Figure 2.21 illustrates the
drill down process for a Media Session.

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The next sections discuss the Operations Dashboard application in more

detail.

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Working with the GeoProbe | APM Operations Application Chapter 2

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The GeoProbe | APM Operations Dashboard page provides a view of

near real-time and historical session and services data with KPIs for the
network. The Operations Dashboard page provides various filters and
drill-down information that enables you to accurately track and evaluate the
performance of the network. The graphical representation contained on the
Operations Dashboard page enables you to click a network element to view
detailed information on the successful and failed entities. See Appendix B for
a complete list of the KPIs the GeoProbe | APM application uses.

Figure 2.22 displays a Media session from the Operations Dashboard page.

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The next section describes the elements that appear on the Operations
Dashboard page.

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Working with the GeoProbe | APM Operations Application Chapter 2

The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or services.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

Apply Button
This option enables you to apply your option menu changes.

Protocol Options Menu

This option enables you to switch to either the RTCP or RTP protocol
within the Media tab and the H248, SIP, or all protocols within the Signaling
tab.

Mode Options Menu

This option enables you to switch to either real-time or historical alarms.

Direction Options Menu

This option enables you to specify a specific direction for which you want to
filter data. Valid options are: Destination and Source.

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0HGLD7DE

The Operations Dashboard page’s Media tab contains the following icons and
options.

Terminal Icon This icon displays the applicable Terminal

information when you hold your mouse cursor
over it. Clicking it enables you to view the
appropriate information associated with it in the
Detail Center KPIs area.
Access Gateway Icon This icon displays the applicable Access
Gateway information when you hold your mouse
cursor over it. Clicking it enables you to view the
appropriate information associated with it in the
Detail Center KPIs area.
Applications Icon This icon displays the applicable Application
information when you hold your mouse cursor
over it. Clicking it enables you to view the
appropriate information associated with it in the
Detail Center KPIs area.
Core Network Icon This icon displays the applicable Core Network
information when you hold your mouse cursor
over it. Clicking it enables you to view the
appropriate information associated with it in the
Detail Center KPIs area.
Interconnect Gateway This icon displays the applicable Interconnect
Icon Gateway information when you hold your mouse
cursor over it. Clicking it enables you to view the
appropriate information associated with it in the
Detail Center KPIs area.
Media Gateway Icon This icon displays the applicable Media Gateway
information when you hold your mouse cursor
over it. Clicking it enables you to view the
appropriate information associated with it in the
Detail Center KPIs area.

Node Type Column

This option displays the applicable node type that corresponds to the
network element type you select on the Operations Dashboard.

Protocol Column
This option displays the applicable protocol information that corresponds to
the network element type you select on the Operations Dashboard.

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Time Column
This option displays the date and time data was last received.

Total Column
This option displays the total number of entities of the network element
type you select on the Operations Dashboard.

Failed Column
This option displays the number of failed entities that correspond to the
network element you select on the Operations Dashboard.

Failed % Column
This option displays the percentage of failed entities of the network
element type you select.

Detail Center KPIs

This option displays the KPI information associated with the network
element icon you select. See Appendix B for a complete list of the KPIs
the GeoProbe | APM application uses

Auto Drilldown Check Box

This option enables you to automatically drill down to more detailed KPIs
information in the Detail Center KPIs area.

Terminal Column
This option displays the applicable Terminal information within the Detail
Center KPIs area.

Access Gateway Column

This option displays the applicable Access Gateway information within the
Detail Center KPIs area.

Application Column
This option displays the applicable Application information within the Detail
Center KPIs area.

Core Network Column

This option displays the applicable Core Network information within the
Detail Center KPIs area.

Interconnect Gateway Column

This option displays the applicable Interconnect Gateway information
within the Detail Center KPIs area.

Media Gateway Column

This option displays the applicable Media Gateway information within the
Detail Center KPIs area.

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Session Attempts Column

This option displays the applicable Session Attempts information within the
Detailed Center KPIs area.

Session Fails Column

This option displays the applicable Session Fails information within the
Detailed Center KPIs area.

Session Completions Column

This option displays the applicable Session Completions information within
the Detailed Center KPIs area.

Sent Packets Column

This option displays the applicable Sent Packets information within the
Detailed Center KPIs area.

Sent Octets Column

This option displays the applicable Sent Octets information within the
Detailed Center KPIs area.

Lost Packet Column

This option displays the applicable Lost Packet information within the
Detailed Center KPIs area.

Average Packet Delay Column

This option displays the applicable Average Packet Delay information
within the Detailed Center KPIs area. The system calculates the Packet
Delay information and divides the time by the total number of transaction.

Average Packet Jitter Column

This option displays the applicable Average Packet Jitter information within
the Detailed Center KPIs area. The system calculates the Packet Jitter
information and divides the time by the total number of transaction.

Loss Percent Column

This option displays the applicable Loss Percent information within the
Detailed Center KPIs area.

Average MOS Column

This option displays the applicable Average MOS information within the
Detailed Center KPIs area. The system calculates the Average MOS
information and divides the time by the total number of transaction.

Minimum R-Score Column

This option displays the applicable Minimum R-Score information within the
Detailed Center KPIs area.

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Excellent Bin Column

This option displays the applicable Excellent Bin information within the
Detailed Center KPIs area.

Good Bin Column

This option displays the applicable Good Bin information within the
Detailed Center KPIs area.

Fair Bin Column

This option displays the applicable Fair Bin information within the Detailed
Center KPIs area.

Poor Bin Column

This option displays the applicable Poor Bin information within the Detailed
Center KPIs area.

Unacceptable Column
This option displays the applicable Unacceptable information within the
Detailed Center KPIs area.

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6LJQDOLQJ7DE

The Operations Dashboard’s Signaling tab contains the following icons and
options.

Terminal Icon This icon displays the applicable Terminal

information when you hold your mouse cursor
over it. Clicking it enables you to view the
appropriate information associated with it in the
Detail Center KPIs area.
Access Gateway Icon This icon displays the applicable Access
Gateway information when you hold your mouse
cursor over it. Clicking it enables you to view the
appropriate information associated with it in the
Detail Center KPIs area.
Application Icon This icon displays the applicable Application
information when you hold your mouse cursor
over it. Clicking it enables you to view the
appropriate information associated with it in the
Detail Center KPIs area.
Core Network Icon This icon displays the applicable Core Network
information when you hold your mouse cursor
over it. Clicking it enables you to view the
appropriate information associated with it in the
Detail Center KPIs area. This icon is not active
for this version.
Call Control Agent Icon This icon displays the applicable Call Control
information when you hold your mouse cursor
over it. Clicking it enables you to view the
appropriate information associated with it in the
Detail Center KPIs area.

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Working with the GeoProbe | APM Operations Application Chapter 2

Interconnect Gateway This icon displays the applicable Interconnect

Icon Gateway information when you hold your mouse
cursor over it. Clicking it enables you to view the
appropriate information associated with it in the
Detail Center KPIs area.
Media Gateway Icon This icon displays the applicable Media Gateway
information when you hold your mouse cursor
over it. Clicking it enables you to view the
appropriate information associated with it in the
Detail Center KPIs area.
Signaling Gateway Icon This icon displays the applicable Signaling
Gateway information when you hold your mouse
cursor over it. Clicking it enables you to view the
appropriate information associated with it in the
Detail Center KPIs area.
SSP Icon This icon displays the applicable SSP
information when you hold your mouse cursor
over it. Clicking it enables you to view the
appropriate information associated with it in the
Detail Center KPIs area. This icon is not active
for this version.
STP Icon This icon displays the applicable STP
information when you hold your mouse cursor
over it. Clicking it enables you to view the
appropriate information associated with it in the
Detail Center KPIs area. This icon is not active
for this version.

Node Type Column

This option displays the applicable node type information that corresponds
to the network element type you select on the Operations Dashboard.

Protocol Column
This option displays the applicable protocol information that corresponds to
the network element type you select on the Operations Dashboard.

Time Column
This option displays the date and time data was last received.

Total Column
This option displays the total number of entities of the network element
type you select on the Operations Dashboard.

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Working with the GeoProbe | APM Operations Application Chapter 2

Failed Column
This option displays the number of failed entities that correspond to the
network element you select on the Operations Dashboard.

Failed % Column
This option displays the percentage of failed entities of the network
element type you select.

Detail Center KPIs

This option displays the KPI information associated with the network
element icon you select. See Appendix B for a complete list of the KPIs
the GeoProbe | APM application uses.

Auto Drilldown Check Box

This option enables you to automatically drill down to more detailed KPIs
information in the Detail Center KPIs area.

Terminal Column
This option displays the applicable Terminal information within the Detail
Center KPIs area.

Access Gateway Column

This option displays the applicable Access Gateway information within the
Detail Center KPIs area.

Application Column
This option displays the applicable Application information within the Detail
Center KPIs area.

Core Network Column

This option displays the applicable Core Network information within the
Detail Center KPIs area.

Call Control Agent Column

This option displays the applicable Call Control Agent information within
the Detail Center KPIs area.

Interconnect Gateway Column

This option displays the applicable Interconnect Gateway information
within the Detail Center KPIs area.

Media Gateway Column

This option displays the applicable Media Gateway information within the
Detail Center KPIs area.

Signaling Gateway Column

This option displays the applicable Signaling Gateway information within
the Detail Center KPIs area.

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Working with the GeoProbe | APM Operations Application Chapter 2

SSP Column
This option displays the applicable SSP information within the Detail
Center KPIs area.

STP Column
This option displays the applicable STP information within the Detail
Center KPIs area.

Call Attempts Column

This option displays the applicable MSC/SCP information within the
Detailed Center KPIs area.

Call Completions Column

This option displays the applicable Call Completions information within the
Detailed Center KPIs area.

Call Failures Column

This option displays the applicable Call Failures information within the
Detailed Center KPIs area.

Call Failure Percentage Column

This option displays the number of failed calls divided by the total
transactions.

Abnormal Release Column

This option displays the applicable Abnormal Release information within
the Detailed Center KPIs area.

NER Column
This option displays the applicable NER information within the Detailed
Center KPIs area. Refer to Table 2.2 for more information about calculating
this value.

ASR Column
This option displays the applicable ASR information within the Detailed
Center KPIs area. Refer to Table 2.2 for more information about calculating
this value.

Average Call Setup Column

This option enables you to view the average Call Setup time. The system
calculates the Call Setup time and divides the time by the total number of
transaction. This value displays in milliseconds.

Average Post Dial Relay Column

This option enables you to view the average Post Dial Relay time. The
system calculates the Post Dial Relay time and divides the time by the total
number of transaction. This value displays in milliseconds.

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Working with the GeoProbe | APM Operations Application Chapter 2

Procedure Attempts Column

This option displays the applicable Procedure Attempts information within
the Detailed Center KPIs area.

Procedure Failures Column

This option displays the applicable Procedure Failures information within
the Detailed Center KPIs area.

Procedure Latency Column

This option displays the applicable Procedure Latency information within
the Detailed Center KPIs area.

Procedure Failure Percentage Column

This option displays the number of failed procedures divided by the total
transactions.

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Working with the GeoProbe | APM Operations Application Chapter 2

9LHZLQJ'DWDRQWKH2SHUDWLRQV'DVKERDUG

The Operations application enables you to view key performance information

for your network on either a real-time or historical basis. Once you have
applied your filters, you can view detailed KPI information with just a few
mouse clicks. See Appendix B for a complete list of the KPIs the GeoProbe |
APM application uses.

Perform the following steps to view data on the Operations Dashboard.

Step Action

1. From the Unified Assurance home page, click the Operations

Dashboard link to open the Operations Dashboard application.

2. Select Real Time or Historical from the Mode options menu and
then click Apply.

If you select the Historical option, you must select a time period from the
TimeFrame options menu.

3. Monitor the color of the circle from the Network area. If an entity
has experienced any failures, the percentage of the circle
surrounding the icon of the entity that has failed will be red in color.
The rest of the circle will be green. For example, if 25 percent of
your calls have failed, the circle surrounding the icon will be 25%
red and 75% green.

The variation of color between red and green appears in a clockwise

direction.

4. Hold your mouse cursor over the icon of the network element that
has experienced failures. This action enables an information box
to appear.

This box states the number of failures for that entity, the date and time of the
last data received from the server, and the percentage of failures for that
network element.

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5. Click the icon of a network element to view more detailed

information for that network element in the table that appears just
below the network element icons. Figure 2.23 shows an example
of KPI data from the Interconnect Gateway icon.

Interconnect Gateway icon

Detail Center KPI area Auto Drilldown check box

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Clicking on a network element icon also causes the applicable KPI for any
failures within that network element to appear in the Detail Center KPIs area.

6. View the failed entities that display a red “X” from the applicable
column in the Detail Center KPIs area. The successful entities will
display a square green bullet.

Thresholds for each KPI determine whether an element is displayed as a

Red X symbol or a Green square symbol. The system administrator
configures these thresholds during the initial system setup.

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Working with the GeoProbe | APM Operations Application Chapter 2

7. Hold your mouse cursor over the Red X or the Green square to
obtain an information box that states pertinent information about
the corresponding entity (see Figure 2.24).

Information box

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Working with the GeoProbe | APM Operations Application Chapter 2

8. Select the Auto Drilldown check box to obtain the various levels
of KPI data simultaneously. Figure 2.25 displays the relevant KPI
information.

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9. Scroll down to view the window’s contents.

GeoProbe | APM 2.0 FR3 54

Working with the GeoProbe | APM Reporting Application Chapter 2

:25.,1*:,7+7+(*(2352%(_$305(3257,1*$33/,&$7,21
The GeoProbe | APM Reporting (Summary Reports) application provides you
with top level status reports of SIP management as reflected on the control
plane of the VoIP Enterprise network. The next sections define the following
reports available with the Reporting application:

„ Signaling Command Summary „ Signaling Platform Command

Report Summary Performance Report
„ Signaling Response Code „ Signaling Peak Performance
Category Performance Report Report
„ Signaling Response Code „ Media QOS Service Summary
Performance Report Performance Report
„ Signaling Platform Call Control „ Media KPI Summary Per Node
Summary Performance Report Report

6LJQDOLQJ&RPPDQG6XPPDU\5HSRUW

The Signaling Command Summary report provides KPI data for each
individual VoIP service (see Figure 2.26). See Appendix B for a complete list
of the KPIs the GeoProbe | APM application uses.

)LJXUH6LJQDOLQJ&RPPDQG6XPPDU\5HSRUW

The next section describes the elements that appear on the Signaling
Command Summary report.

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The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

(Un)Mask Columns
This option enables you to select the column(s) that you want to appear in
the report.

Hide Filter Details

This option enables you to compress the filters in the header on the
generated report page.

Schedule Button
This option enables you to schedule a report to be e-mailed.

Printer Friendly Button

This option enables you to convert your report to a printer friendly format.

CSV Button
This option enables you to convert the data of a report to a Comma
Separated Values (CSV) format.

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Time Range: Resolution

This option enables you to specify the time range filters for the report you
are generating. Valid options are:

„ Entry Level

„ Hourly

„ Daily

„ Weekly

„ Monthly

Start Date/Time: Options Menu

This option enables you to select a starting date and time for the report you
are generating.

End Date/Time: Options Menu

This option enables you to select an ending date and time for the report
you are generating.

Protocol: Options Menu

This option enables you select a protocol for the report you are generating.

Node Type: Options Menu

This option displays the name of the node that is providing the Planning:
Network Analysis data.

Direction: Options Menu

This option enables you to select the type of direction for which you want to
filter Planning: Network Analysis data. Valid options are Destination and
Source.

Minimum Attempts: Options Menu

This option enables you to set a threshold on the minimum number of
transactions when filtering the data presented on the report. The value “10”
is the smallest value you can select.

Sort Order: Options Menus

This option enables you to select the order in which you want to sort your
report information. You can sort based on option in ascending or
descending order.

Number of Rows Between Header Options Menu

This option enables you to specify the number of rows you want your report
to display before the column header is repeated.

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Number of Records Options Menu

This option enables you to specify the number of records you want to view.

Submit Button
This option enables you to apply your report filters and generate a report.

Reset Button
This option enables you to revert to your previously applied overall filter
settings.

Cancel Button
This option enables you to close the page or window you are working in
without saving any changes.

Node Column
This option displays the node type from your network.

Register Column
This option displays the number of registers from the node type you select.

Subscribe Column
This option displays the number of subscribes from the node type you
select.

Options Column
This option displays the number of options from the node type you select.

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6LJQDOLQJ5HVSRQVH&RGH&DWHJRU\3HUIRUPDQFH5HSRUW

The Signaling Response Code Category Performance report provides counts

by response code categories data (see Figure 2.27).

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The next section describe the elements that appear on the Signaling
Response Code Category Performance report.

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The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

(Un)Mask Columns
This option enables you to select the column(s) that you want to appear in
the report.

Hide Filter Details

This option enables you to compress the filters in the header on the
generated report page.

Schedule Button
This option enables you to schedule a report that you e-mail to another
location.

Printer Friendly Button

This option enables you to convert your report to a printer friendly format.

CSV Button
This option enables you to convert the data of a report to a Comma
Separated Values (CSV) format.

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Time Range: Resolution

This option enables you to specify the time range filters for the report you
are generating. Valid options are:

„ Entry Level

„ Hourly

„ Daily

„ Weekly

„ Monthly

Start Date/Time: Options Menu

This option enables you to select a starting date and time for the report you
are generating.

End Date/Time: Options Menu

This option enables you to select an ending date and time for the report
you are generating.

Protocol: Options Menu

This option enables you select a protocol for the report you are generating.

Node Type: Options Menu

This option displays the name of the node that is providing the report data.

Direction: Options Menu

This option enables you to select the direction for which you want to filter
report data. Valid options are Source and Destination.

KPI Options Menu

This option enables you to select the KPI for the report you are generating.
See Appendix B for a complete list of the KPIs the GeoProbe | APM
application uses.

Minimum Attempts: Options Menu

This option enables you to set a threshold on the minimum number of
transactions when filtering the data presented on the report.

Sort Order: Options Menus

This option enables you to select the order in which you want to sort your
report information. You can sort based on element in ascending or
descending order.

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Number of Rows Between Header Options Menu

This option enables you to specify the number of rows you want your report
to display before the column header is repeated.

Number of Records Options Menu

This option enables you to specify the number of records you want to view.

Submit Button
This option enables you to apply your report filters and generate a report.

Reset Button
This option enables you to revert to your previously applied overall filter
settings.

Cancel Button
This option enables you to close the page or window you are working in
without saving any changes.

Node Column
This option displays the node type from your network.

Redirection Column
This option displays the Redirection messages from the node type you
select.

Request Failure Column

This option displays the number of Request Failure messages from the
node type you select.

Service Failure
This option displays the Service Failure messages from the node type you
select.

Global Failure
This option displays the Global Failure messages from the node type you
select.

Timeout Column
This option displays the number of Timeout messages from the node type
you select.

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6LJQDOLQJ5HVSRQVH&RGH3HUIRUPDQFH5HSRUW

The Signaling Response Code Performance report provides KPI data for each
node broken down by response code (see Figure 2.28). See Appendix B for
a complete list of the KPIs the GeoProbe | APM application uses.

)LJXUH6LJQDOLQJ5HVSRQVH&RGH3HUIRUPDQFH5HSRUW

The next section describes the elements that appear on the signaling
Response Code Performance report.

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The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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Working with the GeoProbe | APM Reporting Application Chapter 2

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

(Un)Mask Columns
This option enables you to select the column(s) that you want to appear in
the report.

Hide Filter Details

This option enables you to compress the filters in the header on the
generated report page.

Schedule Button
This option enables you to schedule a report that you e-mail to another
location.

Printer Friendly Button

This option enables you to convert your report to a printer friendly format.

CSV Button
This option enables you to convert the data of a report to a Comma
Separated Values (CSV) format.

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Working with the GeoProbe | APM Reporting Application Chapter 2

Time Range: Resolution

This option enables you to specify the time range filters for the report you
are generating. Valid options are:

„ Entry Level

„ Hourly

„ Daily

„ Weekly

„ Monthly

Start Date/Time: Options Menu

This option enables you to select a starting date and time for the report you
are generating.

End Date/Time: Options Menu

This option enables you to select an ending date and time for the report
you are generating.

Protocol: Options Menu

This option enables you to select a protocol for the report you are
generating.

Node Type: Options Menu

This option displays the name of the node that is providing the report data.

Direction: Options Menu

This option enables you to select the Direction for which you want to filter
report data. Valid options are Destination or Source.

KPI: Options Menu

This option enables you to select the KPI for which you want to filter report
data. See Appendix B for a complete list of the KPIs the GeoProbe | APM
application uses.

Response Category: Options Menu

This option enables you to select the Response Category for which you
want to filter report data.

Minimum Attempts: Options Menu

This option enables you to set a threshold on the minimum number of
transactions when filtering the data presented on the report.

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Sort Order: Options Menus

This option enables you to select the order in which you want to sort your
report information. You can sort based on element in ascending or
descending order.

Number of Rows Between Header Options Menu

This option enables you to specify the number of rows you want your report
to display before the column header is repeated.

Number of Records Options Menu

This option enables you to specify the number of records you want to view.

Submit Button
This option enables you to apply your report filters and generate a report.

Reset Button
This option enables you to revert to your previously applied overall filter
settings.

Cancel Button
This option enables you to close the page or window you are working in
without saving any changes.

Node Column
This option displays the node type from your network.

Ringing Column
This option displays the number of Ringing messages from the node you
select.

Session Progress Column

This option displays the number of Session Progress messages from the
node you select.

OK Column
This option displays the number of OK messages from the node you select.

Moved Temporarily Column

This option displays the number of Moved Temporarily messages from the
node you select.

Unauthorized Column
This option displays the number of Unauthorized messages from the node
you select.

Forbidden Column
This option displays the number of Forbidden messages from the node you
select.

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Not Found Column

This option displays the number of Not Found messages from the node
you select.

Request Column
This option displays the number of Request messages from the node you
select.

Temporarily Unavailable Column

This option displays the number of Temporarily Unavailable messages
from the node you select.

Address Incomplete Column

This option displays the number of Address Incomplete messages from the
node you select.

Busy Here Column

This option displays the number of Busy Here messages from the node
you select.

Request Terminated Column

This option displays the number of messages from the node you select.

Server Internal Error Column

This option displays the number of Server Internal Error messages from
the node you select.

Bad Gateway Column

This option displays the number of Bad Gateway messages from the node
you select.

Busy Everywhere Column

This option displays the number of Busy Everywhere messages from the
node you select.

Decline Column
This option displays the number of Decline messages from the node you
select.

Does not Exist Anywhere Column

This option displays the number of Does not Exist messages from the node
you select.

Invite (to OK) Column

This option displays the number of Invite (to OK) messages from the node
you select.

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OKAck Column
This option displays the number of OKAck messages from the node you
select.

NonOKAck Column
This option displays the number of NonOKAck messages from the node
you select.

Bye (to resp) Column

This option displays the number of Bye (to resp) messages from the node
you select.

ReinviteAck Column
This option displays the number of ReinviteAck messages from the node
you select.

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6LJQDOLQJ3ODWIRUP&DOO&RQWURO6XPPDU\3HUIRUPDQFH5HSRUW

The Signaling Platform Call Control Summary Performance report provides

SIP control signaling daily and performance by node type (see Figure 2.29).

)LJXUH6LJQDOLQJ3ODWIRUP&DOO&RQWURO6XPPDU\3HUIRUPDQFH
5HSRUW

The next section describes the elements that appear on the Signaling Platform
Call Control Summary Performance report.

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The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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Working with the GeoProbe | APM Reporting Application Chapter 2

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

(Un)Mask Columns
This option enables you to select the column(s) that you want to appear in
the report.

Hide Filter Details

This option enables you to compress the filters in the header on the
generated report page.

Schedule Button
This option enables you to schedule a report that you e-mail to another
location.

Printer Friendly Button

This option enables you to convert your report to a printer friendly format.

CSV Button
This option enables you to convert the data of a report to a Comma
Separated Values (CSV) format.

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Time Range: Resolution

This option enables you to specify the time range filters for the report you
are generating. Valid options are:

„ Entry Level

„ Hourly

„ Daily

„ Weekly

„ Monthly

Start Date/Time: Options Menu

This option enables you to select a starting date and time for the report you
are generating.

End Date/Time: Options Menu

This option enables you to select an ending date and time for the report
you are generating.

Protocol: Options Menu

This option enables you to select a protocol for the report you are
generating.

Node Type: Options Menu

This option displays the name of the node that is providing the report data.

Direction: Options Menu

This option enables you to select the type of direction for which you want to
filter report data. Valid options are Source and Destination.

Display: Options Menu

This option enables you to select the type of node that the system displays
within the Node column. Valid options are Node Name and IP Address.

Minimum Attempts: Options Menu

This option enables you to set a threshold on the minimum number of
transactions when filtering the data presented on the report.

Sort Order: Options Menus

This option enables you to select the order in which you want to sort your
report information. You can sort based on element in ascending or
descending order.

Number of Rows Between Header Options Menu

This option enables you to specify the number of rows you want your report
to display before the column header is repeated.

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Number of Records Options Menu

This option enables you to specify the number of records you want to view.

Submit Button
This option enables you to apply your report filters and generate a report.

Reset Button
This option enables you to revert to your previously applied overall filter
settings.

Cancel Button
This option enables you to close the page or window you are working in
without saving any changes.

Node Column
This option displays the node type from your network.

Call Attempts Column

This option displays the number of call attempts from the node you select.

Call Answers Column

This option displays the number of call answers from the node you select.

Call Completions Column

This option displays the call completions from the node you select.

Call Failures Column

This option displays the number of call failures from the node you select.

Abnormal Releases Column

This option displays the number of abnormal releases from the node you
select.

ASR Column
This option displays the ASR messages from the node you select.

NER Column
This option displays the NER from the node you select.

MOU Column
This option displays the MOU from the node you select.

Hold Time (min) Column

This option displays the hold time from you node you select.

Average Call Setup (sec) Column

This option displays the average call setup time from the node you select.

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Average Post Dial Delay (sec) Column

This option displays the average post dial delay time from the node you
select.

Average Call Time (sec) Column

This option displays the average call time in seconds from the node you
select.

Average Disconnect (sec) Time Column

This option displays the average disconnect time from the node you select.

Average MOU Column

This option displays the average MOU from the node you select.

6LJQDOLQJ3ODWIRUP&RPPDQG6XPPDU\3HUIRUPDQFH5HSRUW

The Signaling Platform Command Summary Performance report provides you

with VoIP command procedures attempts, latency, and failures per node type
data (see Figure 2.30).

)LJXUH6LJQDOLQJ3ODWIRUP&RPPDQG6XPPDU\3HUIRUPDQFH
5HSRUW

The next section describes the elements that appear on the Signaling Platform
Command Summary Performance report.

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The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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Working with the GeoProbe | APM Reporting Application Chapter 2

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

(Un)Mask Columns
This option enables you to select the column(s) that you want to appear in
the report.

Hide Filter Details

This option enables you to compress the filters in the header on the
generated report page.

Schedule Button
This option enables you to schedule a report that you e-mail to another
location.

Printer Friendly Button

This option enables you to convert your report to a printer friendly format.

CSV Button
This option enables you to convert the data of a report to a Comma
Separated Values (CSV) format.

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Working with the GeoProbe | APM Reporting Application Chapter 2

Protocol: Options Menu

This option displays the protocol of the node for the report that you are
generating.

Node Type: Options Menu

This option displays the name of the node that is providing the report data.

Direction: Options Menu

This option enables you to select the type of direction for which you want to
filter report data. Valid options are Source and Destination.

Display: Options Menu

This option enables you to select the type of node that the system displays
within the Node column. Valid options are Node Name and IP Address.

Minimum Attempts: Options Menu

This option enables you to set a threshold on the minimum number of
transactions when filtering the data presented on the report.

Sort Order: Options Menus

This option enables you to select the order in which you want to sort your
report information. You can sort based on element in ascending or
descending order.

Number of Rows Between Header Options Menu

This option enables you to specify the number of rows you want your report
to display before the column header is repeated.

Number of Records Options Menu

This option enables you to specify the number of records you want to view.

Submit Button
This option enables you to apply your report filters and generate a report.

Reset Button
This option enables you to revert to your previously applied overall filter
settings.

Cancel Button
This option enables you to close the page or window you are working in
without saving any changes.

Node Column
This option displays the node type from your network.

Command Attempts Column

This option displays the number of commands from the node you select.

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Working with the GeoProbe | APM Reporting Application Chapter 2

Command Failures Column

This option displays the number of failed commands from the node you
select.

Command Latency (sec) Column

This option displays the number of latency commands defined in seconds
from the node you select.

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6LJQDOLQJ3HDN3HUIRUPDQFH5HSRUW

The Signaling Peak Performance report provides you with call per second
performance per node type data (see Figure 2.31).

)LJXUH6LJQDOLQJ3HDN3HUIRUPDQFH5HSRUW

The next section describes the elements that appear on the Signaling Peak
Performance report.

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Working with the GeoProbe | APM Reporting Application Chapter 2

The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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Working with the GeoProbe | APM Reporting Application Chapter 2

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

(Un)Mask Columns
This option enables you to select the column(s) that you want to appear in
the report.

Hide Filter Details

This option enables you to compress the filters in the header on the
generated report page.

Schedule Button
This option enables you to schedule a report that you e-mail to another
location.

Printer Friendly Button

This option enables you to convert your report to a printer friendly format.

CSV Button
This option enables you to convert the data of a report to a Comma
Separated Values (CSV) format.

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Working with the GeoProbe | APM Reporting Application Chapter 2

Time Range: Resolution

This option enables you to specify the time range filters for the report you
are generating. Valid options are:

„ Entry Level

„ Hourly

„ Daily

„ Weekly

„ Monthly

Start Date/Time: Options Menu

This option enables you to select a starting date and time for the report you
are generating.

End Date/Time: Options Menu

This option enables you to select an ending date and time for the report
you are generating.

Protocol: Options Menu

This option enables you to select the protocol for the report you are
generating.

KPI: Options Menu

This option enables you to select a predefined KPI for filtering of report
data. See Appendix B for a complete list of the KPIs the GeoProbe | APM
application uses.

Sort Order: Options Menus

This option enables you to select the order in which you want to sort your
report information. You can sort based on element in ascending or
descending order.

Number of Rows Between Header Options Menu

This option enables you to specify the number of rows you want your report
to display before the column header is repeated.

Number of Records Options Menu

This option enables you to specify the number of records you want to view.

Submit Button
This option enables you to apply your report filters and generate a report.

Reset Button
This option enables you to revert to your previously applied overall filter
settings.

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Working with the GeoProbe | APM Reporting Application Chapter 2

Cancel Button
This option enables you to close the page or window you are working in
without saving any changes.

Node Column
This option displays the node type from the protocol of your network.

Interval Time Column

This option displays the interval time from the protocol you select.

Peak Time Column

This option displays the peak time from the protocol you select in which the
peak occurred.

Call Attempts Column

This option displays the number of call attempts from the protocol you
select.

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Working with the GeoProbe | APM Reporting Application Chapter 2

0HGLD4266HUYLFH6XPPDU\3HUIRUPDQFH5HSRUW

The Media QOS Service Summary Performance report provides you with
packets sent over time per node data (see Figure 2.32).

)LJXUH0HGLD4266HUYLFH6XPPDU\
3HUIRUPDQFH5HSRUW

The next section describes the elements that appear on the Media QOS
Service Summary Performance report.

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Working with the GeoProbe | APM Reporting Application Chapter 2

The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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Working with the GeoProbe | APM Reporting Application Chapter 2

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

(Un)Mask Columns
This option enables you to select the column(s) that you want to appear in
the report.

Hide Filter Details

This option enables you to compress the filters in the header on the
generated report page.

Schedule Button
This option enables you to schedule a report that you e-mail to another
location.

Printer Friendly Button

This option enables you to convert your report to a printer friendly format.

CSV Button
This option enables you to convert the data of a report to a Comma
Separated Values (CSV) format.

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Working with the GeoProbe | APM Reporting Application Chapter 2

Time Range: Resolution

This option enables you to specify the time range filters for the report you
are generating. Valid options are:

„ Entry Level

„ Hourly

„ Daily

„ Weekly

„ Monthly

Start Date/Time: Options Menu

This option enables you to select a starting date and time for the report you
are generating.

End Date/Time: Options Menu

This option enables you to select an ending date and time for the report
you are generating.

Protocol: Options Menu

This option enables you to select the protocol for the report you are
generating.

Node Type: Options Menu

This option displays the name of the node that is providing the report data.

Direction: Options Menu

This option enables you to select the type of direction for which you want to
filter report data. Valid options are Source and Destination.

Minimum Attempts: Options Menu

This option enables you to set a threshold on the minimum number of
transactions when filtering the data presented on the report.

Sort Order: Options Menus

This option enables you to select the order in which you want to sort your
report information. You can sort based on element in ascending or
descending order.

Number of Rows Between Header Options Menu

This option enables you to specify the number of rows you want your report
to display before the column header is repeated.

Number of Records Options Menu

This option enables you to specify the number of records you want to view.

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Working with the GeoProbe | APM Reporting Application Chapter 2

Submit Button
This option enables you to apply your report filters and generate a report.

Reset Button
This option enables you to revert to your previously applied overall filter
settings.

Cancel Button
This option enables you to close the page or window you are working in
without saving any changes.

Node Column
This option displays the node type from the protocol of your network.

Session Attempts Column

This option displays the Session Attempts messages from the protocol and
node types you select.

Session Completes Column

This option displays the Session Completes messages from the protocol
and node types you select.

Session Failures Column

This option displays the Session Failures messages from the protocol and
node types you select.

Sent Octets Column

This option displays the Sent Octets messages from the protocol and node
types you select.

Sent Packets Column

This option displays the Sent Packets messages from the protocol and
node types you select.

Lost Packets Column

This option displays the Lost Packet messages from the protocol and node
types you select.

Loss Percent Column

This option displays the Loss Percent messages from the protocol and
node types you select.

Average Delay (ms) Column

This option displays the average value of the Delay messages from the
protocol and node types you select.

Average Jitter (ms) Column

This option displays the average value of the Filter messages from the
protocol and node types you select.

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Working with the GeoProbe | APM Reporting Application Chapter 2

Average MOS Column

This option displays the average value of the MOS messages from the
protocol and node types you select.

Minimum R-Score Column

This option displays the Minimum R messages from the protocol and node
types you select.

Excellent Bin Column

This option displays the Excellent Bin messages from the protocol and
node types you select.

Good Bin Column

This option displays the Good Bin messages from the protocol and node
types you select.

Fair Bin Column

This option displays the Fair Bin messages from the protocol and node
types you select.

Poor Bin Column

This option displays the Poor Bin messages from the protocol and node
types you select.

Unacceptable Bin Column

This option displays the Unacceptable Bin messages from the protocol and
node types you select.

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Working with the GeoProbe | APM Reporting Application Chapter 2

0HGLD.3,6XPPDU\3HU1RGH5HSRUW

The Media KPI Summary Per Node report provides you with peak packets KPI
sent over time per node data (see Figure 2.33). See Appendix B for a
complete list of the KPIs the GeoProbe | APM application uses.

)LJXUH0HGLD.3,6XPPDU\3HU1RGH5HSRUW

The next section describes the elements that appear on the Media KIP
Summary Per Node report.

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Working with the GeoProbe | APM Reporting Application Chapter 2

The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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Working with the GeoProbe | APM Reporting Application Chapter 2

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

(Un)Mask Columns
This option enables you to select the column(s) that you want to appear in
the report.

Hide Filter Details

This option enables you to compress the filters in the header on the
generated report page.

Schedule Button
This option enables you to schedule a report that you e-mail to another
location.

Printer Friendly Button

This option enables you to convert your report to a printer friendly format.

CSV Button
This option enables you to convert the data of a report to a Comma
Separated Values (CSV) format.

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Working with the GeoProbe | APM Reporting Application Chapter 2

Time Range: Resolution

This option enables you to specify the time range filters for the report you
are generating. Valid options are:

„ Entry Level

„ Hourly

„ Daily

„ Weekly

„ Monthly

Start Date/Time: Options Menu

This option enables you to select a starting date and time for the report you
are generating.

End Date/Time: Options Menu

This option enables you to select an ending date and time for the report
you are generating.

Protocol: Options Menu

This option enables you to select the protocol for the report you are
generating.

Direction: Options Menu

This option enables you to select the type of direction for which you want to
filter report data. Valid options are Source and Destination.

KPI: Options Menu

This option enables you to select a predefined KPI for filtering of report
data. See Appendix B for a complete list of the KPIs the GeoProbe | APM
application uses.

Minimum Attempts: Options Menu

This option enables you to set a threshold on the minimum number of
transactions when filtering the data presented on the report.

Sort Order: Options Menus

This option enables you to select the order in which you want to sort your
report information. You can sort based on element in ascending or
descending order.

Number of Rows Between Header Options Menu

This option enables you to specify the number of rows you want your report
to display before the column header is repeated.

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Working with the GeoProbe | APM Reporting Application Chapter 2

Number of Records Options Menu

This option enables you to specify the number of records you want to view.

Submit Button
This option enables you to apply your report filters and generate a report.

Reset Button
This option enables you to revert to your previously applied overall filter
settings.

Cancel Button
This option enables you to close the page or window you are working in
without saving any changes.

Session Attempts by Interval Time Area

This option enables you to view the number of session attempts by interval
times for the node type you select.

Node Column
This option displays the node type from the protocol you select.

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Working with the GeoProbe | APM Reporting Application Chapter 2

*HQHUDWLQJD5HSRUWLQJ6XPPDU\5HSRUW

The GeoProbe | APM Reporting Summary Reports application provides you

with reports enabling you to track network performance information for your
transaction activity. You can use specific options for each report to filter
criteria, enabling you to measure success or failure with your network’s
performance. This procedure explains how to access the GeoProbe | APM
Reporting: Summary Reports application from the Unified Assurance system.
Perform the following steps to generate a report.

Step Action

1. From the Unified Assurance Home page, click a Reporting:

Summary report link. The Summary report that you select opens
enabling you to configure specific report options.

2. Select the Resolution from the Resolution options menu.

3. Select the Start Date/Time from the Start Date/Time: Options

Menu.

4. Select the End Date/Time from the End Date/Time: Options

Menu.

5. Select the Protocol from the Protocol: Options Menu.

6. Select the Node Type from the Node Type: Options Menu.

7. Select the Direction from the Direction: Options Menu.

The options menus can vary depending on the Summary reports you select.

8. Enter the minimum transactions in the Minimum Transactions:

Field.

9. Select a sort order for your report data from the Sort Order Options
Menus.

10. Enter the number of rows per header you want your report to
display in the Number of Rows Between Header field.

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Working with the GeoProbe | APM Reporting Application Chapter 2

11. Select the number of records you want to view per page on your
report in the Number of Records Options Menu.

12. Click the Submit button to submit your entries and to display
report parameters or click the Reset button to reset your entries.

You can also click the Cancel button to cancel without submitting
your entries.

13. Perform one of the following tasks to customize your report data:

„ Click the Hide Filter Details button to hide the filter information
and view only the report data.

„ Click the Schedule button to schedule a report using the

Report Scheduler feature.

„ Click the Printer Friendly button to convert your report to a

printer friendly format.

„ Click the CSV button to convert your report to a Comma

Separated Values (CSV) format.

GeoProbe | APM 2.0 FR3 99

 3
Chapter 3

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$VVXUDQFH&RUH
$SSOLFDWLRQV

29(59,(:
The Unified Assurance’s core applications work together to provide
comprehensive data that you can easily access. The Unified Assurance area
of the Unified Assurance Home Page enables you to access core applications
so you can perform the following tasks:

„ View Alarms on the Alarm Browser page

„ Schedule Reports

„ Configure Alarms, Alarm Groups, and Profiles

„ Configure Unified Assurance Users and Groups

„ Configure thresholds for the Operations Dashboard

GeoProbe | APM 2.0 FR3 100

Overview Chapter 3

Unified Assurance provides you with the following core applications:

7DEOH8QLILHG$VVXUDQFH&RUH$SSOLFDWLRQV

Application Description

Alarming This application provides you with Web

interfaces to monitor near real-time and
historical alarms and alerts for network issues.
Reporting This application provides you with Web
interfaces where you can schedule new
GeoProbe | APM Summary reports as well as
view, edit, and delete existing scheduled
GeoProbe | APM Summary reports.
Alarm Configuration This application provides you with Web
interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User Configuration This application provides you with Web
interfaces to add new user accounts, individual
or groups, and manage access levels through
the granting of privileges for each user or group
account.
Parameter Configuration This application provides you with Web
interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using
the Signaling and Media protocols.

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Overview Chapter 3

Figure 3.1 displays an example Unified Assurance main page, which appear
on the right frame of the Web page.

Unified Assurance Core Applications

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The following sections of this document detail the Unified Assurance core
applications:

„ Working with the Alarm Browser Applications

„ Working with the Report Scheduler Applications

„ Working with the Alarm Configuration Applications

„ Working with the User Configuration Applications

„ Working with the Parameter Configuration Applications

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The Alarm Browser applications enable you to proactively monitor specific
events on the VoIP Enterprise network interfaces. Real-time alarms and alerts
enable you to manage network planning, operations, and maintenance
interactively. By viewing the alarms and alerts, you can obtain the following
information:

„ Obtain immediate visual feedback on the status of SIP, RTP, H.248, or

RTCP session management issues

„ Resolve issues in a timely manner with alarm logs

„ Identify an impending problem before degradation in service quality is

perceived

„ Immediately identify instances when no data is being collected

„ Save and forward alarms to a TeMIP or higher order system

The browsing options allow you to see network issues as they happen or view
historical periods for network trends. Previously generated alarms are
available for historical alarm browsing on demand. When browsing historically,
new alarms will not be delivered to the open session.

The Alarm Configuration GUI is the application that allows you to set up
alarm groups and profiles, alerting you by e-mail of network issues. See
Working with the Alarm Configuration Applications for more information.

The following sections provide you with more information about the Alarm
application.

„ Defining the Alarm Browser Page

„ Viewing Real-Time and Historical Alarm Information

„ Taking Action on Selected Alarms

„ Configuring Alarm Browser Settings

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'HILQLQJWKH$ODUP%URZVHU3DJH

The Alarm Browser page enables you to view alarms you have configured
using the alarm configuration pages. You can choose to view real-time alarms,
historical alarms, or a combination of both. Each alarm presents itself in a
table format, with each row representing one alarm, and the columns
representing information about the alarm. You can customize the screen to
include or exclude certain columns, as well as use custom colors to help
distinguish different alarm states. You can view alarms based on the following
categories:

„ Time Range

„ Application

„ Alarm ID

„ Alarm State

„ Severity

Newly generated applicable alarms are delivered to active and open real-time
browsing sessions. Applicable alarms are defined as newly generated alarms
belonging to subscribed Alarm Groups that are part of the Alarm Profile.
Figure 3.2 displays an example of the Alarm Browser page with combined
historical and real-time data.

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The next section describes the elements that appear on the Alarm Browser
page.

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Working with the Alarm Browser Applications Chapter 3

The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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Working with the Alarm Browser Applications Chapter 3

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

Mode Menu
This option enables you to switch to either real-time or historical alarms or
a combination of both.

Profile Menu
This option enables you to select a previously defined alarm profile or you
can select All to filter alarms based on all defined alarm profiles.

Start Time Menu

This option enables you to select a start date and time when you are
filtering historical alarm data.

Apply Button
This option enables you to apply your overall filter settings to the Alarm
Browser page.

Time Column
This option displays the time that an alarm occurs.

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Working with the Alarm Browser Applications Chapter 3

Severity Column
This option displays the severity of an alarm. Severity levels include:
critical, major, minor, and information.

Seq Num Column

This option displays the sequence number of the alarm.

Instance Column
This option displays the element(s) that trigger the corresponding alarm.

State Column
This option displays whether an alarm is acknowledged or
unacknowledged.

Measure Column
This option displays a performance indicator that is a quantifiable set of
values and gives information about the performance of the call activity.

Threshold Column
This option displays the threshold for an alarm.

Event Column
This option displays the type of event that triggers the corresponding
alarm.

Select Column
This option enables you to select an alarm by clicking the option button that
corresponds to the alarm you want to select.

Cancel Button
This option enables you to cancel the current alarm retrieval process on
the Alarm Browser page.

Clear Button
This option enables you to clear the current view on the Alarm Browser
page.

Customize Button
This option enables you to open the Alarm Browser Settings Window. The
Alarm Browser Settings window enables you to set column view, color and
filter settings, and alarm cache size.

Reset Sort Button

This option enables you to remove the column sorting on the Alarm
Browser page.

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Working with the Alarm Browser Applications Chapter 3

Action Button
This option enables you to open the Action on Selected Alarms Window,
which enables you to take appropriate action on the alarms you want to
address.

View Details Button

This option enables you to open the detail view area of the Alarm Browser
page, which enables you to view detailed alarm and action information.

Alarm Details Tab

This option appears when you select the View Details check box. This tab
enables you to view the details of a selected alarm in the area that appears
above the tab.

Action Log Tab

This option appears when you select the View Details check box. This tab
enables you to view the action history for the alarm you select.

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$ODUP%URZVHU6HWWLQJV:LQGRZ

The Alarm Browser Settings window enables you to customize your display
views, color and filter preferences, and alarm cache size for the Unified Alarm
Browser window. You can locate this window by clicking the Customize button.
The next sections that describe the tabs that appear on the Alarm Browser
Settings window are:

„ Application Filters Tab

„ Id Column

„ The Column Visible tab contains the following options.

„ Severity/State Filters Tab

„ Show Uncleared and Acked Check Box

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The Applications Filters tab enables you to customize the alarm settings.
Figure 3.3 displays the Application Filters tab that you can view from the
Alarm Browser Settings window.

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Working with the Alarm Browser Applications Chapter 3

The Applications Filters tab contains the following options.

Id Column
This option displays the internal identification number of your Unified
Assurance product (s).

Name Column
This option displays the name of the custom alarm configuration based on
the alarm that was configured using the Alarm Configuration page.

Visible Check Box

This option enables you to specify whether or not you want the alarms for
the corresponding application(s) to be visible on the Alarm Browser page.

Show All Check Box

This option when checked, enables you to view alarms for all of your
Unified Assurance product(s) on the Alarm Browser page.

Apply Button
This option enables you to save your changes.

Save Button
This option enables you to save your changes to the Alarm Browser
Settings window.

Close Button
This option enables you to close the Alarm Browser Settings window.

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Working with the Alarm Browser Applications Chapter 3

&ROXPQ9LVLEOH7DE

The Column Visible tab enables you to configure whether you want certain
columns to appear on the Alarm Browser page. Figure 3.4 displays the
Column Visible tab that you can locate from the Alarm Browser Settings
window.

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The Column Visible tab contains the following options.

Time Column
This option displays the time that an alarm occurs.

Severity Column
This option displays the severity of an alarm. Severity levels include:
critical, major, minor, and information.

Seq Num Column

This option displays the sequence number of the alarm.

Instance Column
This option displays the element(s) that trigger the corresponding alarm.

State Column
This option displays whether an alarm is acknowledged or
unacknowledged.

Measure Column
This option displays a performance indicator that is a quantifiable set of
values and gives information about the performance of the call activity.

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Working with the Alarm Browser Applications Chapter 3

Threshold Column
This option displays the threshold for an alarm.

Event Column
This option displays the type of event that triggered the corresponding
alarm.

Application Column
This option displays the name of the application providing the alarm data.

Definition Column
This option displays the alarm definition that was applied in the creation of
the alarm on the Alarm Configuration page. See the Defining the Alarm
Group Configuration Page for more information.

Name Column
This option displays the name of the custom alarm configuration based on
the alarm that was configured using the Alarm Configuration page. See the
Defining the Alarm Group Configuration Page for more information.

History Column
This option displays any previous actions that were applied to the
corresponding alarm.

Select Column
This option enables you to select an alarm by clicking the option button that
corresponds to the alarm you want to select.

Visible Check Boxes

This option enables you to specify whether or not you want to view the
corresponding column(s) on the Alarm Browser page. A check mark
indicates that the corresponding column is visible.

Apply Button
This option enables you to save your changes.

Save Button
This option enables you to save your changes to the Alarm Browser
Settings window.

Close Button
This option enables you to close the Alarm Browser Settings window.

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&RORU6HWWLQJV7DE

The Color Settings tab enables you to configure the alarm color settings.
Figure 3.5 displays the Color Settings tab that you can locate from the Alarm
Browser Settings window.

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The Color Settings tab contains the following options.

Uncleared and Unacked Pick Color Button

This option enables you to select a custom color for uncleared and
unacknowledged alarms on the Alarm Browser page.

Uncleared and Acked Pick Color Button

This option enables you to select a custom color for uncleared and
acknowledged alarms on the Alarm Browser page.

Cleared and Unacked Pick Color Button

This option enables you to enables you to select a custom color for cleared
and unacknowledged alarms on the Alarm Browser page.

Cleared and Acked Pick Color Button

This option enables you to select a custom color for cleared and
acknowledged alarms on the Alarm Browser page.

System Default Check Box

This option enables you to accept the system default colors for all alarm
action categories.

Apply Button
This option enables you to save your changes.

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Working with the Alarm Browser Applications Chapter 3

Save Button
This option enables you to save your changes to the Alarm Browser
Settings window.

Close Button
This option enables you to close the Alarm Browser Settings window.

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The Severity/State Filters tab enables you to configure alarm state settings.
Figure 3.6 displays the Severity/State Filters tab that you can locate from the
Alarm Browser Settings window.

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The next sections that describe the options that appear within the areas of the
Severity/State Filters tab are:

„ Severity Filter Area

„ Show Critical Check Box

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6HYHULW\)LOWHU$UHD

This area enables you to select the alarm severity categories that you want
filtered for alarm data appearing on the Alarm Browser page. It contains the
following options.

Show Critical Check Box

This option when selected, enables you to view critical alarms on the Alarm
Browser page. A check mark indicates that the check box is selected.

Show Major Check Box

This option when selected, enables you to view major alarms on the Alarm
Browser page. A check mark indicates that the check box is selected.

Show Minor Check Box

This option when selected, enables you to view minor alarms on the Alarm
Browser page. A check mark indicates that the check box is selected.

Show Information Check Box

This option when selected, enables you to view informational alarms on the
Alarm Browser page. A check mark indicates that the check box is
selected.

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This area enables you to select the alarm status categories that you want
filtered for alarm data appearing on the Alarm Browser page. It contains the
following options.

Show Uncleared and Acked Check Box

This option when selected, enables you to view uncleared and
acknowledged alarms on the Alarm Browser page. A check mark indicates
that the check box is selected.

Show Cleared and Unacked Check Box

This option when selected, enables you to view cleared and
unacknowledged alarms on the Alarm Browser page. A check mark
indicates that the check box is selected.

Show Cleared and Acked Check Box

This option when selected, enables you to view cleared and acknowledged
alarms on the Alarm Browser page. A check mark indicates that the check
box is selected.

Apply Button
This option enables you to save your changes.

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Working with the Alarm Browser Applications Chapter 3

Save Button
This option enables you to save your changes to the Alarm Browser
Settings window.

Close Button
This option enables you to close the Alarm Browser Settings window.

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The Others tab enables you to set the alarm cache size for the Alarm Browser
page. Figure 3.7 displays the Others tab that you can view from the Alarm
Browser Settings window.

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The Others tab contains the following options.

Alarm Cache Size Field

This option enables you to specify the total number of alarms that you want
in your alarm browser cache for the real-time alarm or combined alarm
modes.

Apply Button
This option enables you to save your changes.

Save Button
This option enables you to save your changes to the Alarm Browser
Settings window.

Close Button
This option enables you to close the Alarm Browser Settings window.

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$FWLRQRQ6HOHFWHG$ODUPV:LQGRZ

The Action on Selected Alarms window enables you to choose any

combination of clearing and unclearing, acknowledging and unacknowledging
one or more alarms in the Alarm Browser window. You can locate this window
by clicking the Action button. You can also specify which alarm or alarms you
want to address in this window as well as add comments about the actions you
have taken.

You also action a single alarm by selecting and right clicking the alarm you
want to action. This causes a separate window to open where you can view
the action history for that alarm, select an action from the Action options menu,
and add comments to the Comments field.

Figure 3.8 displays the Action on selected alarms window.

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The Action on selected alarms window contains the following options.

Selected Items Area

This option enables you to specify which alarms you want your actions to
apply to in the Action on Selected Alarms window.

Current Selected Option Button

This option enables you to apply your alarm actions to all currently selected
alarms on the Alarm Browser page.

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Working with the Alarm Browser Applications Chapter 3

All Entries Option Button

This option enables you to apply your alarm actions to all alarm entries
appearing on the Alarm Browser Page.

All Uncleared Option Button

This option enables you to apply your alarm actions to all uncleared alarms
appearing on the Alarm Browser Page.

All Unacked Option Button

This option enables you to apply your alarm actions to all unacknowledged
alarms appearing on the Alarm Browser Page.

Action Area
This option enables you to choose which action you want to apply to an
alarm.

Clear Option Button

This option enables you to clear one or more alarms based on the option
you select in the Select Items area.

Ack Option Button

This option enables you to mark an alarm as acknowledged.

Clear and Ack Option Button

This option enables you to clear and acknowledge one or more alarms
based on the option you select in the Select Items area.

Clear and Unack Option Button

This option enables you to clear and unacknowledge one or more alarms
based on the option you select in the Select Items area.

Unclear and Ack Option Button

This option enables you to unclear and acknowledge one or more alarms
based on the option you select in the Select Items area.

Unclear and Unack Option Button

This option enables you to unclear and unacknowledge one or more
alarms based on the option you select in the Select Items area.

Comments Field
This option enables you to enter any comments you want to add based on
the action(s) you have taken in the Action on Selected Alarms window.

Apply Button
This option enables you to save your changes.

Close Button
This option enables you to close the Action on Selected Alarms window.

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You can use the Alarm Browser page to view both real-time and historical
alarm information. The Alarm Browser page includes an option that allows you
to view the real-time and historical alarms separately or together on the same
page. This procedure explains how to view real-time and historical alarm
information using the Alarm Browser page.

You can use the Alarm Browser Settings window to customize your display
views, color and filter preferences, and alarm cache size for the Alarm
Browser page. See Configuring Alarm Browser Settings for more information.

Perform the following steps to view Real-Time and Historical alarm

information.

Step Action

1. From the Unified Assurance Home page, click the Alarm Browser
link to open the Alarm Browser page.

2. Select the alarm mode you want to view in the Mode options
menu. You can choose from Real-Time, Historical, and Combined.

3. Select a profile you have configured from the Profile options

menu or select All to view alarms for all profiles.

4. Click Apply to apply your settings and start retrieving alarms.

5. Select the View Details check box that appears next to the Clear
button to view detailed alarm information. You can toggle between
the Alarm Details and Action Log tabs to view their respective
information in the Detail area.

6. Click the Cancel button to cancel the current alarm retrieval

session.

7. Click the Clear button that appears directly to the right of the
Cancel button to clear the current view.

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Working with the Alarm Browser Applications Chapter 3

8. Click the Action button and follow the Taking Action on Selected
Alarms procedure or right-click an alarm entry to take action on
one or more alarms.

9. Hold down the Shift button on your keyboard and click the column
in which you want to sort alarm data to sort alarms in either
ascending or descending order.

Clicking the column once causes the data in that column to be

sorted in ascending order and clicking on it again causes the data
to be sorted in descending order. An arrow appears pointing up or
down, indicating whether the data appears in ascending or
descending order.

10. Click the Reset Sort button to Reset column sorting.

11. Click the Clear button to clear the Actions window (if the View
Details check box is selected).

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7DNLQJ$FWLRQRQ6HOHFWHG$ODUPV

You can use the Action on Selected Alarms window to choose any
combination of clearing and unclearing, acknowledging and unacknowledging
one or more alarms in the Alarm Browser window. You can also specify which
alarm or alarms you want to address in this window as well as add comments
about the actions you have taken. This procedure explains how you can take
specific actions on one or more alarms in the Alarm Browser window.

Perform the following steps to take action on a selected alarm.

Step Action

1. From the Unified Assurance Home page, click the Alarm Browser
link to open the Alarm Browser page.

2. Click the option button in the Select column that corresponds to

the alarm(s) you want to take action on in the Unified Assurance
Browser window. If you want to apply your actions generally to all
alarm entries or to a specific category of alarms, clear any alarm
selection and proceed to Step 3 of this procedure.

3. Click the Action button. The Action on Selected Alarms window

opens.

4. Click the option you want to apply to your alarm(s) in the Select
Items area.

5. Select the Action that you want to apply to your selected items in
the Action area.

6. Type any comments you have about the actions you are taking in
the Comments field if necessary. The Comments Field only
accepts ASCII type characters.

7. Click Apply to save your changes without closing the Action on

Selected Items window.

8. Click Close to close the window.

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&RQILJXULQJ$ODUP%URZVHU6HWWLQJV

You can use the Alarm Browser Settings window to customize your display
views, color and filter preferences, and alarm cache size for the Alarm
Browser page. This procedure explains how you can customize the Alarm
Browser based on your own personal preferences and needs.

Perform the following steps to configure Alarm Browser settings.

Step Action

1. From the Unified Assurance Home page, click the Alarm Browser
link to open the Alarm Browser page.

2. Click the Customize button to open the Alarm Browser Settings

window.

3. Click the Application Filters tab, if necessary to select the

applications for which you want to view alarm information on the
Alarm Browser page.

4. Click the Column Visible tab, if necessary to modify the column

display settings on the Alarm Browser page.

5. Select the Visible check box(es) for the corresponding column

names that you want to be visible on the Alarm Browser page. A
check mark indicates that the column name will display on the
Alarm Browser page.

6. Click the Color Settings tab. Perform the following steps to

change the color settings for one of the four categories that
appears on this window.

„ Clear the System Default check box. The system default

check box, when selected causes the Alarm Browser page to
use the system default colors for all alarm displays.

„ Click the Pick Color button that corresponds to the alarm

category that you want to display with a custom color. The Pick
Color window opens.

„ Select the color you want to use and click OK.

„ Repeat the instructions in this step for each color that you want
to modify.

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Working with the Alarm Browser Applications Chapter 3

7. Click the Filter Settings tab. Select the options that you want to
display on the Alarm Browser page.

8. Click the Others tab. To change the total number of alarms that
can be stored in your alarm cache, type the new number in the
Alarm cache size field.

9. Click Apply to save your changes without closing the Alarm

Browser Settings window or click OK to save your changes and
exit the window.

10. Click Close to exit the Alarm Browser Settings window without
saving changes.

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Working with the Report Scheduler Applications Chapter 3

:25.,1*:,7+7+(5(32576&+('8/(5$33/,&$7,216
The Report Scheduler applications provide you with the ability to schedule
new GeoProbe | APM Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary reports. You can set specific
parameters for scheduling a GeoProbe | APM Summary report using the GUI
shown in Figure 3.9.

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Some of the parameters include an e-mail address to allow you to have the
report e-mailed at a specific time, selectable report formats, and additional
filter settings for the report output. The next sections discuss the Web pages
associated with the Report Scheduler application:

„ Defining the Report Scheduler Page

„ Defining the Reports Page

„ Defining the Schedule Reports Page

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The Report Scheduler page enables you to schedule new GeoProbe | APM
Summary reports as well as view, edit and delete existing scheduled reports.
Figure 3.10 displays the Report Scheduler page that you can access from the
Unified Assurance page. You can see a scheduled report in this example.

To schedule a GeoProbe | APM Summary report, you click the Schedule

button. Refer to Home Button for more information.

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The next section describe the elements that appear on the Report Schedule
page.

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Working with the Report Scheduler Applications Chapter 3

The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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Working with the Report Scheduler Applications Chapter 3

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

Schedule Button
This option enables you to schedule a report that you can e-mail to another
location.

Name Column
This option displays the task name of the scheduled report.

Report Type Column

This option displays the type of scheduled report you are viewing.

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Schedule Column
This option displays the frequency with which a report is scheduled to run.
Options in this column include:

„ Every Month

„ Every Week

„ Every Day

„ Every Hour

Next run time Column

This option displays the next time the corresponding report is scheduled to
run.

Last run time Column

This option displays the last time the corresponding report was run.

Status Column
This option displays the current status of the report. Options in this column
include: New or Done.

Actions Column
This option enables you to create, view, edit, or delete alarm groups and
profiles, depending on which page you are viewing.

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'HILQLQJWKH5HSRUWV3DJH

The Reports page enables you to schedule a GeoProbe | APM Summary

report that you can e-mail to a specific person. Figure 3.11 displays the
Reports page.

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The next section describes the elements that appear on the Reports page.

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Working with the Report Scheduler Applications Chapter 3

The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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Working with the Report Scheduler Applications Chapter 3

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

ReportName Column
This option displays the name of the GeoProbe | APM Summary report that
you can schedule.

Actions Column
This option enables you to create, view, edit, or delete alarm groups and
profiles, depending on which page you are viewing.

Schedule Button
This option enables you to schedule a GeoProbe | APM Summary report
that you can e-mail to another location.

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Working with the Report Scheduler Applications Chapter 3

'HILQLQJWKH6FKHGXOH5HSRUWV3DJH

The Schedule Reports page enables you to configure the schedule settings for
a report job or edit a previously scheduled report job. Figure 3.12 displays the
Schedule Reports page that you can access when you click a specific report
from the Report page.

)LJXUH6FKHGXOH5HSRUWV3DJH

The next section describes the elements that appear on the Schedule Reports
page.

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Working with the Report Scheduler Applications Chapter 3

The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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Working with the Report Scheduler Applications Chapter 3

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

Task Name: Text Box

This option enables you to assign a task name to the report you are
scheduling.

Enabled: Check Box

This option enables you to enable or disable a scheduled report. A check
mark in the box indicates that the report is enabled.

To: Text Box

This option enables you to enter the e-mail address(es) to which you want
to send your scheduled report.

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Working with the Report Scheduler Applications Chapter 3

Schedule: Options Menu

This option enables you to define the frequency in which you want to send
out your reports. You can choose from Every Month, Every Week, Every
Day, or Every Hour.

From: Text Box

This option enables you to enter the e-mail address from which you want to
send your scheduled report.

StartDate: Options Menu

This option enables you to enter a start date for running your report. You
can enter the date in YY/MM/DD format or you can click the calendar icon
that appears next to the field and select a date from the calendar window
that appears.

ReportFormat: Options Menu

This option enables you to select the file format for which to send your
report.

Attachment Name: Text Box

This option enables you to enter the name of an attachment file.

StartTime: Options Menu

This option displays the start time for the collection of your report data.

Time Range Resolutions: Options Menu

This option enables you to select the following time periods for which to
send your report:

„ Entry Level

„ Hourly

„ Daily

„ Weekly

„ Monthly

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Working with the Report Scheduler Applications Chapter 3

ResolutionUnit: Options Menu

This option works in conjunction with the Resolution options menu to
enable you to specify a specific time period for which you want to collect
report data. The options in this menu change depending on the option you
select in the Resolution options menu.

If you select the Current option in this menu, the data collected will include
the current hour, day, week, or month up to the previous day for which you
are scheduling your report. The only exception to this is the Current
Minutes option which collects data for the previous 15 minutes before the
generation of your report.

Node Type: Options Menu

This option enables you to select a node type for the protocol you select. If
you select the SIP protocol, a list of node types appear.

Protocol: Options Menu

This option enables you to select a Protocol type report filter.

Direction: Options Menu

This option enables you to select the type of direction for which you want to
filter report data. Valid options are Source and Destination.

Minimum Attempts: Options Menu

This option enables you to set a threshold on the minimum number of
transactions when filtering the data presented on the report.

Sort Order: Options Menus

This option enables you to select the order in which you want to sort your
report information. You can sort based on element in ascending or
descending order.

Apply Button
This option enables you to save and apply your changes to the Report
Scheduler pages.

Cancel Button
This option enables you to close the page you are working in without
saving any changes.

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Working with the Report Scheduler Applications Chapter 3

6FKHGXOLQJD*HR3UREH_$306XPPDU\5HSRUW

You can use the Report Scheduler page to schedule existing GeoProbe | APM
Summary reports that you frequently e-mail. You can customize the report
filter settings based on your report needs. The filter options vary depending on
the report you select.

When scheduling reports, the Schedule Time should have six hours delay
from midnight of the get previous day report if the resolution you select is
daily or above.

Perform the following steps to schedule a GeoProbe | APM Summary report.

Step Action

1. Select the Schedule button on the Report Scheduler link on the

Unified Assurance Home page.

2. Click the Schedule button that corresponds to the

GeoProbe | APM area of the Report Scheduler page. The Report
Scheduler page opens.

3. Click the Schedule button that corresponds with the

GeoProbe | APM Summary report you want to schedule. The
Report Scheduler page opens.

4. Enter a name for the task in the Task Name field.

5. Select the Enabled check box to enable the scheduled task.

6. Enter one or more e-mail addresses to which you want to send the
generated report to in the To field.

7. Enter one or more e-mail addresses from which you are sending
the generated report to from in the From field.

8. Select the format you want your report to be delivered in the

ReportFormat field. The default selection is PDF.

9. Select the frequency with which you want your report to be run in
the Schedule options menu.

10. Enter a start date in the StartDate field in the following format:
YY/MM/DD. You can also select a date by clicking on the calendar
next to the StartDate field.

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Working with the Report Scheduler Applications Chapter 3

11. Enter a start time in HH:MM format in the StartTime options

menus. Note that the start time is based on the 24 hour time clock
format.

The schedule time you select in these options menus must include a six hour
delay from midnight in order to get the previous day’s report if the resolution
is daily or above.

12. Select a resolution filter from the Resolution options menu. The
options in this menu can change depending on the type of report
you are scheduling. The option you choose in this menu enables
you to specify the frequency with which you want the Unified
Assurance system to retrieve report data.

The Entry option, when applicable, enables you to retrieve data in

15 minute increments from the previous 15 minutes up to 60
minutes.

13. Select a Resolution Unit from the ResolutionUnit options menu

that corresponds to the resolution filter you selected in the
Resolution options menu. The ResolutionUnit options menu
enables you to specify a specific time period for which you want to
retrieve report data.

The options in this menu can change, depending on the type of

report you are scheduling. Note that when you select the “Current”
option in this menu, the data retrieved will include the current hour,
day, week, or month up to the previous day for which you are
scheduling your report. The only exception to this is the Current
Minutes option which retrieves data for the previous 15 minutes
before the generation of your report.

14. Select a node from the Node Type options menu.

15. Select a direction from the Direction options menu.

16. Enter a minimum attempts number in the Minimum Attempts

field. The Minimum Attempts field allows you to filter out network
elements that have very low traffic volume.

17. Select a sort order using the Sort Order options menus. The Sort
Order options menus enable you to select the element type by
which to sort and whether to sort in ascending or descending
order.

18. Click Apply to save your changes and schedule the report.

GeoProbe | APM 2.0 FR3 138

Working with the Alarm Configuration Applications Chapter 3

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The Alarm Configuration applications enable you to set up alarm groups and
profiles, which allow you to alert anyone with a valid e-mail address about
network performance issues. The Alarm Configuration applications appear in
the Administration area of the Unified Assurance page (see Figure 3.13).

Alarm
Configuration
Applications

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GeoProbe | APM 2.0 FR3 139

Working with the Alarm Configuration Applications Chapter 3

Table 3.2 lists the elements and protocols the GeoProbe | APM system uses
to generate alarms for the H.248 protocol.

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Protocol Alarm Alarm Element

H.248 Command Attempts Source Node Name/Destination Node Name/

Protocol/Protocol Command
Command Failures Source Node Name/Destination Node Name/
Protocol/Protocol Command
Command Latency Source Node Name/Destination Node Name/
Protocol/Protocol Command
Command Failure Source Node Name/Destination Node Name/
Percentage Protocol/Protocol Command
Call Attempts Source Node Name/Destination Node Name/
Protocol/Protocol Command
Call Failures Source Node Name/Destination Node Name/
Protocol/Protocol Command
Call Failure Percentage Source Node Name/Destination Node Name/
Protocol/Protocol Command
MOU Source Node Name/Destination Node Name/
Protocol/Protocol Command
Average Post Dial Delay Source Node Name/Destination Node Name/
Protocol/Protocol Command
Average Call Setup Source Node Name/Destination Node Name/
Protocol/Protocol Command
Abnormal Release Cause Source Node Name/Destination Node Name/
Protocol/Protocol Command
NER Source Node Name/Destination Node Name/
Protocol/Protocol Command
ASR Source Node Name/Destination Node Name/
Protocol/Protocol Command
SIP Command Attempts Source/Destination/Protocol/CallOrigination/
Requirement CallTermination/Protocol/CallType
Command Failure Source/Destination/Protocol/Procedure
Command Failure Ratio Source/Destination/Protocol/Procedure
Command Latency Source/Destination/Protocol

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Working with the Alarm Configuration Applications Chapter 3

7DEOH$ODUP*HQHUDWLRQ &RQWLQXHG

Protocol Alarm Alarm Element

SIP/H.248 Call Attempts Source/Destination/Protocol/CallOrigination/

CallTermination/Protocol/CallType
Call Failures Source/Destination/Protocol/CallOrigination/
CallTermination/Protocol/CallType
Call Failures Ratio Source/Destination/Protocol/CallOrigination/
CallTermination/Protocol/CallType
MOU Source/Destination/Protocol/CallOrigination/
CallTermination/Protocol/CallType
Average Post Dial Delay Source/Destination/Protocol/CallOrigination/
CallTermination/Protocol/CallType
Average Call Setup Source/Destination/Protocol/CallOrigination/
CallTermination/Protocol/CallType
Abnormal Release Cause Source/Destination/Protocol/CallOrigination/
CallTermination/Protocol/CallType
NER Source/Destination/Protocol/CallOrigination/
CallTermination/Protocol/CallType
ASR Source/Destination/Protocol/CallOrigination/
CallTermination/Protocol/CallType
RTCP/RTP Total Media Packets Sent Source/Destination/Protocol
Total Media Packets Lost Source/Destination/Protocol
Packet Loss Percentage Source/Destination/Protocol
Average Kilobytes Source/Destination/Protocol
Average R-factor Source/Destination/Protocol
Average MOS Score Source/Destination/Protocol
Poor Bin Source/Destination/Protocol
Unacceptable Bin Source/Destination/Protocol

The next sections discuss the browsing sessions and the alarm groups and
profiles that you can access from the Alarm Configuration area of Unified
Assurance.

„ Defining the Alarm Configuration Page

„ Defining the Alarm Group Configuration Page

„ Defining the Alarm Profile Configuration Page

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Working with the Alarm Configuration Applications Chapter 3

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The Alarm Configuration page contains sections relating to each installed

Unified Assurance product that supports alarm capabilities. Under each
product section is a list of the existing alarms for that product, as well as links
to create a new alarm, or view, edit, or delete existing alarms.

Figure 3.14 displays the Alarm Configuration page that you can access from
the Administration area of the Unified Assurance page.

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The next section describes the elements that appear on the Alarm
Configuration page.

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Working with the Alarm Configuration Applications Chapter 3

The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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Working with the Alarm Configuration Applications Chapter 3

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

Alarm Name Column

This option enables you to view the name(s) of existing Alarm
configurations.

Alarm Definition Column

This option displays the event for which the configured alarm is based.

Actions Column
This option enables you to create, view, edit, or delete alarm groups and
profiles, depending on which page you are viewing. When you click this
button, the Create an Alarm (GeoProbe | APM) Page opens.

Create Button
This option enables you to create a new alarm, alarm group, or alarm
profile, depending on what page you are viewing.

View Button
This option enables you to view the corresponding alarm or alarm group
configuration.

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Working with the Alarm Configuration Applications Chapter 3

Edit Button
This option enables you to edit an alarm, alarm group, or alarm profile,
depending on what page you are viewing.

Delete Button
This option enables you to delete an alarm, alarm group, or alarm profile,
depending on what page you are viewing.

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The Create an Alarm (GeoProbe | APM) page enables you to configure

custom alarms for the GeoProbe | APM product. This Web page also allows
you to enable or disable an alarm, which applies to all active users of the
Unified Assurance system.

Figure 3.15 displays the Create an Alarm (GeoProbe | APM) page that you
can access by clicking the Create button from the Alarm Configuration page.

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The next section describes the elements that appear on the Create an Alarm
(GeoProbe | APM) page.

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Working with the Alarm Configuration Applications Chapter 3

The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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Working with the Alarm Configuration Applications Chapter 3

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

Alarm Definition: Options Menu

This option enables you to select the type of alarm you want to define. See
the Alarm Generation table for a list of possible alarms.

Name: Text Box

This option enables you to type the name of the alarm you are configuring.
The maximum length for a name in this field is 30 characters.

Description: Text Box

This option enables you to type or view a description for the alarm you are
configuring. This field is optional.

Type: Options Menu

This option enables you to specify whether or not you want the alarms to
be displayed in your Web browser or if you want them to be sent to users
by e-mail.

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Working with the Alarm Configuration Applications Chapter 3

Severity: Options Menu

This option enables you to specify the severity level of the alarm you are
configuring. Severity levels include critical, major, minor, and information.

Sample Rate: Options Menu

This option enables you to specify the interval of time, during which the
alarm application counts statistical events.

Enabled: Check Box

This option enables you to enable or disable an alarm profile. A check mark
in the box indicates that the profile is enabled.

Event Type: Options Menu

This option enables you to specify the type of event you want to trigger with
the alarm you are configuring.

Minimum Volume: Text Box

This option enables you to effectively disable the alarm whenever network
traffic is low. You can enter a percentage value in this field that corresponds
to the level of traffic at which you want the alarm to be enabled.

Threshold 3: Text Box

This option enables you to enter a percentage or decimal value for the high
threshold for the alarm you are configuring. For example, entering 80 in
this field would cause the threshold to be triggered at 80 percent.
Thresholds must be in descending order (Threshold 3, Threshold 2,
Threshold 1).

Threshold 2: Text Box

This option enables you to enter a percentage or decimal value for the
secondary threshold for the alarm you are configuring. For example,
entering 60 in this field would cause the threshold to be triggered at 60
percent. Thresholds must be in descending order (Threshold 3, Threshold
2, Threshold 1).

Threshold 1: Text Box

This option enables you to enter a percentage or decimal value for the low
threshold for the alarm you are configuring. For example, entering 40 in
this field would cause the threshold to be triggered at 40 percent.
Thresholds must be in descending order (Threshold 3, Threshold 2,
Threshold 1).

Acknowledgement Required: Check Box

This option enables you to specify whether or not you want to require the
alarm you are configuring to be acknowledged when it occurs. A check
mark in this check box indicates it is enabled.

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Working with the Alarm Configuration Applications Chapter 3

Automatically Clear: Check Box

This option enables you to specify whether you want the alarm you are
configuring to automatically clear. A check mark indicates that this feature
is enabled. If you do not select this option, you must clear the alarm
manually.

Add to TCP Forwarding: Check Box

This option enables you to mark the alarm you are configuring for
automatic TCP forwarding to an external system.

Add to SNMP Forwarding: Check Box

This option enables you to mark the alarm you are configuring for
automatic SNMP forwarding to an external system.

Add to Geo Alarm Forwarding: Check Box

This option enables you to mark the alarm you are configuring for
automatic forwarding to the GeoProbe system.

Add Button
This option enables you to add or edit the specifications for an alarm using
the Choose Specifications for Alarm Window.

Alarm Specification: Area

This option enables you to view the alarm specifications. If you want to add
or edit the specifications, click the Add button from this area.

Go Back Button
This option enables you to view session data based on the time period you
specify in the Time options menu.

Submit Button
This option enables you to save your changes to the alarm configuration.

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Working with the Alarm Configuration Applications Chapter 3

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The Choose Specifications for Alarm window enables you to add combinations
of elements to an alarm configuration. You can use wildcards in each field,
however some fields may not allow you to choose a wildcard unless an actual
value is chosen elsewhere. You can add multiple sets of alarm specifications
to one alarm, to provide a type of filter when generating the alarms.

The definitions listed below do not appear on every Choose Specifications

for Alarm window.

Figure 3.16 displays the Choose Specifications for Alarm window.

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The Choose Specifications for Alarm window contains the following options.

Dest Node: Options Menu

This option displays the names of the network nodes that are providing the
report data.

Protocol: Options Menu

This option enables you to select a protocol type for the alarm you are
configuring.

Procedure: Options Menu

This option enables you to select a procedure for the alarm you are
configuring.

Add Button
This option enables you to add an alarm specification to an alarm
configuration.

Done Button
This option enables you to close the window you are viewing.

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Working with the Alarm Configuration Applications Chapter 3

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The Edit an Alarm (GeoProbe | APM) page enables you to modify an alarm for
the GeoProbe | APM product. You can enable or disable an alarm, which
applies to all active users of the Unified Assurance system.

Figure 3.17 displays the Edit an Alarm (GeoProbe | APM) page that you can
access by clicking the Create button from the Alarm Configuration page.

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The next section describes the elements that appear on the Edit an Alarm
(GeoProbe | APM) page.

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Working with the Alarm Configuration Applications Chapter 3

The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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Working with the Alarm Configuration Applications Chapter 3

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

Alarm Definition: Options Menu

This option enables you to select the type of alarm you want to define. See
Table 3.2 for a list of possible alarms.

Name: Field
This option enables you to type the name of the alarm you are configuring.
The maximum length for a name in this field is 30 characters.

Description: Field
This option enables you to type or view a description for the alarm you are
configuring. This field is optional.

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Working with the Alarm Configuration Applications Chapter 3

Type: Options Menu

This option enables you to specify whether or not you want alarm to be
displayed in your Web browser or if you want them to be sent to users by
e-mail.

Severity: Options Menu

This option enables you to specify the severity level of the alarm you are
configuring. Severity levels include critical, major, minor, and information.

Sample Rate: Options Menu

This option enables you to specify the interval of time, during which the
alarm application counts statistical events.

Enabled: Check Box

This option enables you to enable or disable an alarm profile. A check mark
in the box indicates that the profile is enabled.

Event Type: Options Menu

This option enables you to specify the type of event you want to trigger with
the alarm you are configuring.

Minimum Volume: Field

This option enables you to effectively disable the alarm whenever network
traffic is low. You can enter a percentage value in this field that corresponds
to the level of traffic at which you want the alarm to be enabled.

Threshold 3: Field
This option enables you to enter a percentage or decimal value for the high
threshold for the alarm you are configuring. For example, entering 80 in
this field would cause the threshold to be triggered at 80 percent.
Thresholds must be in descending order (Threshold 3, Threshold 2,
Threshold 1).

Threshold 2: Field
This option enables you to enter a percentage or decimal value for the
secondary threshold for the alarm you are configuring. For example,
entering 60 in this field would cause the threshold to be triggered at 60
percent. Thresholds must be in descending order (Threshold 3, Threshold
2, Threshold 1).

Threshold 1: Field
This option enables you to enter a percentage or decimal value for the low
threshold for the alarm you are configuring. For example, entering 40 in
this field would cause the threshold to be triggered at 40 percent.
Thresholds must be in descending order (Threshold 3, Threshold 2,
Threshold 1).

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Working with the Alarm Configuration Applications Chapter 3

Acknowledgement Required: Check Box

This option enables you to specify whether or not you want to require the
alarm you are configuring to be acknowledged when it occurs. A check
mark in this check box indicates it is enabled.

Automatically Clear: Check Box

This option enables you to specify whether you want the alarm you are
configuring to automatically clear. A check mark indicates that this feature
is enabled. If you do not select this option, you must clear the alarm
manually.

Add to TCP Forwarding: Check Box

This option enables you to mark the alarm you are configuring for
automatic TCP forwarding to an external system.

Add to SNMP Forwarding: Check Box

This option enables you to mark the alarm you are configuring for
automatic SNMP forwarding to an external system.

Add to Geo Alarm Forwarding: Check Box

This option enables you to mark the alarm you are configuring for
automatic forwarding to the GeoProbe system.

Add Button
This option enables you to add or edit the specifications for an alarm using
the Choose Specifications for Alarm Window.

Alarm Specification: Area

This option enables you to view the alarm specifications. If you want to add
or edit the specifications, click the Add button from this area.

Go Back Button
This option enables you to view session data based on the time period you
specify in the Time options menu.

Submit Button
This option enables you to save your changes to the alarm configuration.

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The Alarm Group Configuration page enables you to view all alarm groups that
exist within a Unified Assurance system, as well as links to create new groups.
You can also view, edit, or delete existing groups. Alarm groups are
system-wide and anyone who has the correct privileges can edit or delete any
alarm group another user creates.

Figure 3.18 displays the Alarm Group Configuration page that you can access
from the Unified Assurance page.

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The next section describes the elements that appear on the Alarm Group
Configuration page.

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Working with the Alarm Configuration Applications Chapter 3

The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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Working with the Alarm Configuration Applications Chapter 3

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

Alarm Group Name Column

This option displays the name(s) of any existing alarm groups.

Alarm Group Type Column

This option displays the type of delivery method that the Unified Assurance
system uses to deliver alarm messages. Options for the Alarm Group Type
are: Display and Email.

Description Column
This option displays the description for an alarm group or profile,
depending on which page you are viewing.

Actions Column
This option enables you to create, view, edit, or delete alarm groups and
profiles, depending on which page you are viewing.

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Working with the Alarm Configuration Applications Chapter 3

Create Button
This option enables you to create a new alarm, alarm group, or alarm
profile, depending on what page you are viewing. When you click this
button, the Create an Alarm Group Page opens.

View Button
This option enables you to view the corresponding alarm or alarm group
configuration.

Edit Button
This option enables you to edit an alarm, alarm group, or alarm profile,
depending on what page you are viewing.

Delete Button
This option enables you to delete an alarm, alarm group, or alarm profile,
depending on what page you are viewing.

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&UHDWHDQ$ODUP*URXS3DJH

The Create an Alarm Group page enables you to create or view alarm groups.
Depending on the action you are taking, the fields on this page will either be
editable or view-only. By default, the Type field for an alarm group will be
Display, which means any alarms in the group will not generate e-mails for
users who have this group in their profile.

You must add at least one alarm to create a group.

Figure 3.19 displays the Create an Alarm Group page that you can access by
clicking the Create button from the Alarm Group Configuration page.

)LJXUH&UHDWHDQ$ODUP*URXS3DJH

The next section describes the elements that appear on the Create an Alarm
Group page.

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Working with the Alarm Configuration Applications Chapter 3

The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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Working with the Alarm Configuration Applications Chapter 3

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

Alarm Group Name: Field

This option enables you to type or view a name for your alarm group.

Description: Field
This option enables you to type a description for your alarm group. This
field is optional.

Type: Options Menu

This option enables you to specify the type of event you want to trigger the
alarm based on the thresholds you set. The options in this menu are rising
or falling.

Max Alerts (per day): Field

This option enables you to specify the maximum number of e-mail alerts
that you want to send per day, per alarm in your alarm group.

Add Button
This option enables you to add an alarm to an alarm group. When you click
this button, the Choose Alarms for Alarm Group Window opens.

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Working with the Alarm Configuration Applications Chapter 3

Alarms Area
This option enables you to view any alarms the group contains as well as
add new ones or remove existing ones.

Go Back Button
This option enables you to you to return to the Alarm Configuration page.

Submit Button
This option enables you to save your changes to the Create an Alarm
Group Configuration page.

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&KRRVH$ODUPVIRU$ODUP*URXS:LQGRZ

The Choose Alarms for Alarm Group window enables you to add one or more
alarms to an alarm group.

The alarms appear in sections, grouped by product. Any combination of

alarms from different products can be part of one alarm group.

Figure 3.20 displays the Choose Alarms for Alarm Group window.

)LJXUH&KRRVH$ODUPVIRU$ODUP*URXS:LQGRZ

The Choose Alarms for Alarm Groups window contains the following options.

Alarm Name Column

This option enables you to view the name(s) of existing Alarm
configurations.

Alarm Definition Column

This option displays the event for which the configured alarm is based.

Done Button
This option enables you to close the window you are viewing.

Add Button
This option enables you to add an alarm to an alarm group.

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(GLWDQ$ODUP*URXS3DJH

The Edit an Alarm Group page enables you to modify alarm groups.
Depending on the action you are taking, the fields on these pages will either
be editable or view-only. By default, the Type field for an alarm group displays,
which means any alarms in the group will not generate e-mails for users who
have this group in their profile.

Figure 3.21 displays the Edit an Alarm Group page that you can access by
clicking the Edit button from the Alarm Group Configuration page.

)LJXUH(GLWDQ$ODUP*URXS3DJH

The next section describes the elements that appear on the Edit an Alarm
Group page.

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Working with the Alarm Configuration Applications Chapter 3

The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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Working with the Alarm Configuration Applications Chapter 3

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

Alarm Group Name: Field

This option enables you to type or view a name for your alarm group.

Description: Field
This option enables you to type a description for your alarm group. This
field is optional.

Type: Options Menu

This option enables you to specify the type of event you want to trigger the
alarm based on the thresholds you set. The options in this menu are rising
or falling.

Max Alerts (per day): Field

This option enables you to specify the maximum number of e-mail alerts
that you want to send per day, per alarm in your alarm group.

Add Button
This option enables you to add an alarm to an alarm group. When you click
this button, the Choose Alarms for Alarm Group Window opens.

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Working with the Alarm Configuration Applications Chapter 3

Alarms Area
This option enables you to view any alarms the group contains as well as
add new ones or remove existing ones.

Go Back Button
This option enables you to return to the Alarm Configuration page.

Submit Button
This option enables you to save your changes to the Create an Alarm
Group Configuration page.

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The Alarm Profile Configuration page enables you to view all alarm profiles
that exist within the Unified Assurance system, as well as links to create new
profiles. You can also view, edit, or delete existing profiles. Alarm profiles are
not system-wide, they apply only to the user who creates them.

Textronix recommends that you create at least one alarm profile for yourself if
you want to receive alarms. When you create a user profile, you are the only
person who can view the profile. It will not be visible to other users.

You can also send e-mail alerts on network alarms to one or more e-mail
addresses using the Alarm Profile configuration page. The e-mail alerts
contain alarm information for the following:

„ Customer site „ Application name

„ Alarm name „ Time of the alarm
„ Network entity in alarm „ Severity of the alarm
„ Alarm message

Figure 3.22 displays the Alarm Profile Configuration page that you can locate
from the Unified Assurance page.

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The next section describes the elements that appear on the Alarm Profile
Configuration page.

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Working with the Alarm Configuration Applications Chapter 3

The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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Working with the Alarm Configuration Applications Chapter 3

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

Alarm Profile Name Column

This option enables you to view the name(s) of existing Alarm Profile
configurations.

Description Column
This option displays the description for an alarm group or profile,
depending on which page you are viewing.

Enabled Column
This option displays whether or not an alarm profile is enabled or disabled.

Actions Column
This option enables you to create, view, edit, or delete alarm groups and
profiles, depending on which page you are viewing.

Create Button
This option enables you to create a new alarm, alarm group, or alarm
profile, depending on what page you are viewing. When you click this
button, the Create an Alarm Profile Page opens.

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Working with the Alarm Configuration Applications Chapter 3

View Button
This option enables you to view the corresponding Alarm Profile
configuration.

Edit Button
This option enables you to edit an alarm, alarm group, or alarm profile,
depending on what page you are viewing.

Delete Button
This option enables you to delete an alarm, alarm group, or alarm profile,
depending on what page you are viewing.

&UHDWHDQ$ODUP3URILOH3DJH

The Create and Edit an Alarm Profile pages enable you to create, view, or edit
an alarm profile. Depending on the action you are taking on these pages, the
fields will either be editable or view-only. When you create or edit a profile, you
can specify a time and select how often you want to receive the alarms. You
can add e-mail addresses of people you want the alarms to be sent to.

You must choose at least one group in order to create a profile.

Figure 3.23 displays the Create an Alarm Profile page that you can access by
clicking the Create button from the Alarm Profile Configuration page.

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The next section describes the elements that appear on the Create an Alarm
Profile page.

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Working with the Alarm Configuration Applications Chapter 3

The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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Working with the Alarm Configuration Applications Chapter 3

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

Alarm Profile Name: Field

This option enables you to type the name of the Alarm Profile you are
configuring.

Description: Options Menu

This option enables you to type a description for your alarm group. This
field is optional.

Enabled: Check Box

This option enables you to enable or disable an alarm profile. A check mark
in the box indicates that the profile is enabled.

Send Clear Alarms: Check Box

This option enables you to send an alarm stating that an alarm has been
automatically cleared.

Active Days: Area

This option enables you to view, add, or edit an alarm group for your alarm
profile. You can click the days on which you want the alarms active.

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Working with the Alarm Configuration Applications Chapter 3

None Button
This option enables you to clear all the Active Days check boxes.

Active Start Time: Options Menu

This option enables you to select a time for which you want your alarm
profile to become active.

Active Duration: Options Menu

This option enables you to select the period of time that an alarm profile will
be active. You can select a duration from 30 minutes to 24 hours in 30
minute increments.

Add Button
This option enables you to add an alarm to an alarm profile. When you click
this button, the Choose Groups for Profile Window opens.

Alarm Groups: Area

This option enables you to view, add, or edit an alarm group for your alarm
profile.

All Button
This option enables you to select all of the Active Days check boxes.

Email Addresses: Area

This option enables you to view, add, or edit e-mail for your alarm profile.

Go Back Button
This option enables you to return to the Alarm Profile Configuration page.

Submit Button
This option enables you to save your changes to the Alarm Profile
Configuration page.

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Working with the Alarm Configuration Applications Chapter 3

&KRRVH*URXSVIRU3URILOH:LQGRZ

The Choose Groups for Profile window enables you to add one or more alarm
groups to an alarm profile. Figure 3.24 displays the Choose Groups for Profile
window.

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The Choose Groups for Profile window contains the following options.

Alarm Group Column

This option displays the name(s) of existing alarm groups that you can add
to your alarm profile.

Group Type Column

This option displays the type of delivery method that the GeoProbe | APM
application uses to deliver alarm messages. Options for Group Type are
Display and Email.

Done Button
This option enables you to close the window you are viewing.

Add Button
This option enables you to add an alarm to an alarm profile.

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Working with the Alarm Configuration Applications Chapter 3

(GLWDQ$ODUP3URILOH3DJH

The Edit an Alarm Profile page enables you modify an alarm profile.
Depending on the action you are taking on these pages, the fields will either
be editable or view-only.

When you modify a profile, you can specify a time and select how often you
want to receive the alarms. You can add e-mail addresses of people you want
the alarms to be sent to.

Figure 3.25 displays the Edit an Alarm Profile page that you can access by
clicking the Edit button on the Alarm Profile Configuration page.

)LJXUH(GLWDQ$ODUP3URILOH3DJH

The next section describes the elements that appear on the Edit an Alarm
Profile page.

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Working with the Alarm Configuration Applications Chapter 3

The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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Working with the Alarm Configuration Applications Chapter 3

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

Alarm Profile Name: Field

This option enables you to type the name of the Alarm Profile you are
configuring.

Description: Options Menu

This option enables you to type a description for your alarm group. This
field is optional.

Enabled: Check Box

This option enables you to enable or disable an alarm profile. A check mark
in the box indicates that the profile is enabled.

Send Clear Alarms: Check Box

This option enables you to send an alarm stating that an alarm has been
automatically cleared.

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Active Days: Area

This option enables you to view, add, or edit an alarm group for your alarm
profile. You can click a specific day you want the alarms active with this
option.

None Button
This option enables you to clear all the Active Days check boxes.

Active Start Time: Options Menu

This option enables you to select a time for which you want your alarm
profile to become active.

Active Duration: Options Menu

This option enables you to select the period of time that an alarm profile will
be active. You can select a duration from 30 minutes to 24 hours in 30
minute increments.

Add Button
This option enables you to add an alarm to an alarm profile. When you click
this button, the Choose Groups for Profile Window opens.

Alarm Groups: Area

This option enables you to view, add, or edit an alarm group for your alarm
profile.

All Button
This option enables you to select all of the Active Days check boxes.

Email Addresses: Area

This option enables you to view, add, or edit e-mail for your alarm profile.

Go Back Button
This option enables you to return to the Alarm Profile Configuration page.

Submit Button
This option enables you to save your changes to the Alarm Profile
Configuration page.

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Working with the Alarm Configuration Applications Chapter 3

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You can use the Create an Alarm (GeoProbe | APM) page to configure custom
alarms based on the needs and preferences of your company. Alarm
configurations are system-wide and anyone who has the correct privileges can
edit or delete any alarm another user creates. Usually, many system alarm
configurations are defined, and then grouped into sets of Alarm Groups. Each
user then creates one or more Alarm Groups per profile. If an alarm
configuration exists, but is not part of a group or profile, the Unified Assurance
system will not generate the alarms.

Perform the following procedure that explains the necessary steps for
configuring alarms.

Step Action

1. From the Unified Assurance Home page, click the Alarm Group
Configuration link to open the Alarm Configuration page.

2. Click the Create button. The Create an Alarm (GeoProbe | APM)

page opens.

3. Select the alarm definition you want to use for this alarm from the
Alarm Definition options menu.

4. Type the name you want to use for this alarm in the Name field.

5. Type a description of the alarm you are creating in the

Description field. This step is optional.

6. Select the type of alarm you want to configure in the Type options
menu.

7. Select the severity level for your alarm in the Severity options
menu.

8. Select the sample rate for your alarm in the Sample Rate options
menu.

9. To enable your alarm, make sure that a check mark appears in the
Enabled check box.

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10. Select the event type for your alarm in the Event Type options
menu. The options that appear in this menu are determined by
whether you choose Rising or Falling in the Type options menu.
The Event Type options are as follows.

For Rising Alarms For Falling Alarms

Trigger on High / Clear on Low Trigger on Low / Clear on High
Trigger on High / No Clear Trigger on Low / No Clear
Trigger on Both / Clear on Both Trigger on Both / Clear on Both
Trigger on Both / Clear on Low Trigger on Both / Clear on High
Trigger on Both / No Clear Trigger on Both / No Clear

11. Enter a threshold number in the Threshold 3 field.

Enter threshold numbers in descending order with Threshold 3 being the

highest number and Threshold 1 being the lowest number.

12. Enter a threshold number in the Threshold 2 field.

13. Enter a threshold number in the Threshold 1 field.

14. To require an acknowledgement of your alarm, make sure that the

Acknowledgement Required check box is selected.

15. To allow your alarm to automatically be cleared, make sure that

the Automatically Clear check box is selected.

16. To forward this alarm to other systems, select the Add to Alarm
Forwarding check box.

17. Click the Add link to choose an alarm specification. The Choose
Specifications for Alarm window opens.

18. Select the applicable element types from the Element Selection
column. The applicable element types will change depending on
the alarm definition that you choose in the Alarm Definition options
menu.

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19. Click the Add button to add the specification to your alarm
configuration. The new specification appears in the Alarm
Configuration page. Repeat Step 16 and Step 17 to add additional
alarm specifications.

20. Click the Done button to close the Choose Specifications for
Alarm window.

21. Click the Submit button in the Create an Alarm Configuration

(GeoProbe | APM) page to save your alarm configuration.

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Working with the Alarm Configuration Applications Chapter 3

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You can use the Configuring Alarm Groups page to configure alarm groups.
Alarm groups enable you to group your alarms by category. The alarm groups
you configure are system-wide and will be available for other users to assign
to their profiles.

Perform the following procedure that explains the necessary steps for
configuring alarm groups.

Step Action

1. Configure one or more alarms using the Create an Alarm

(GeoProbe | APM) page.

2. From the Unified Assurance Home page, click the Alarm Group
Configuration link to open the Alarm Configuration page.

3. Click the Create link. The Create an Alarm Group page opens.

4. Type a name for your alarm group in the Alarm Group Name field.

5. Type a description of the alarm group you are creating in the

Description field.

6. Select a delivery option for alarms in the Type options menu. The
Display option enables the alarms to be displayed on the Alarm
Browser page. The Email option generates an Email message
containing the applicable alarm information.

7. Enter the maximum number of alerts per alarm, per day in the Max
Alerts (per day) field.

8. Click the Add link to open the Choose Alarms for Group window.

9. Click the Add button that appears next to the alarm(s) you want to
add to your alarm group.

10. Click the Done button to close the Choose Alarms for Group
window.

11. Click the Submit button to save your configuration.

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&RQILJXULQJDQ$ODUP3URILOH

You can use the Configure Alarm Profiles page to create personal alarm
profiles. Alarm profiles enable you to specify settings for different alarm groups
in addition to specifying the behavior and delivery options of one or more
alarm groups.

Alarm profiles are configured on a per-user basis.

This procedure explains the necessary steps for configuring custom alarm
profiles.

Perform the following steps to configure an alarm profile.

Step Action

1. Configure one or more alarm groups using the Create an Alarm

Group page.

2. From the Unified Assurance Home page, click the Alarm Profile
Configuration link to open the Alarm Profile Configuration page.

3. Click the Create button. The Create an Alarm Profile page opens.

4. Type the name of your alarm profile in the Alarm Profile Name
field.

5. Type a description of the alarm group you are creating in the

Description field (this step is optional).

6. To enable your alarm profile, make sure that a check mark

appears in the Enabled check box.

7. To send automatically cleared alarms, select the Send Clear

Alarms check box.

8. Select the days you want your alarm profile to be active in the
Active Days check boxes.

9. You can select all of the Active Days check boxes by clicking the
All button. Likewise, you can clear all of the Active Days check
boxes by clicking the None button.

10. Select the start time for your profile to be active in the Active Start
Time options menu.

11. Select the amount of time for which you want your alarm profile to
be active in the Active Duration options menu.

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12. Click the Add button to add one or more alarm groups to your
alarm profile.

13. Click the Add button to add one or more E-mail addresses to your
alarm profile. A field appears that enables you to type an E-mail
address that you want alarms sent to with this profile. You can
enter several E-mail addresses by clicking the Add button after
you enter each E-mail address.

A Remove link also appears next to the Email addresses field enabling you
to remove an Email address.

14. Click the Submit button to save your alarm profile configuration.

GeoProbe | APM 2.0 FR3 186

Working with the User Configuration Applications Chapter 3

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The User Configuration application allows you to add new user accounts,
individual or groups, and manage access levels through the granting of
privileges for each user or group account. User or group accounts provide
individual users or groups with access to the various Unified Assurance
system capabilities. The access granted to each user or group supports the
job function or task the user performs. For example, if a user’s job function or
task is system administration, that user can be assigned to the system
administration group. All the privileges in this group apply to the defined user.
If the user job function or task varies, they can be granted the appropriate level
of additional access with specific privileges assigned to the user or group
account. The next sections that describe the pages that you can access with
the User Configuration application are:

„ Defining the User List Page

„ Defining the User Group List Page

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The User List Page enables you to view the users that exist for the Unified
Assurance system, as well as edit, create, or delete users. When you choose
to edit or create a user profile, the User List page opens allowing you to
perform those functions. Figure 3.26 displays the User List page.

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The next section describes the elements that appear on the User List page.

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Working with the User Configuration Applications Chapter 3

The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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Working with the User Configuration Applications Chapter 3

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

Switch to User Group View

This option enables you to switch your view to the User Group view.

Refresh Button
This option enables you to refresh the screen you are viewing.

Delete Check Box

This option appears in the column to the left of each user or user group
name, depending on which page you are viewing. You can click this check
box and then the Delete button to remove a user from the system.

Username Column
This option displays the user name of each defined user.

First Name Column

This option displays the first name of each user you have defined.

Last Name Column

This option displays the last name of each user you have defined.

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Working with the User Configuration Applications Chapter 3

View Button
This option enables you to view the corresponding user or user group
information, depending on which page you are using.

Edit Button
This option enables you to edit the user’s profile information. When you
click this button, the Edit User Information Page opens.

Add Button
This option enables you to add a new user to the list.

Delete Button
This option enables you to delete a user or user group, depending on
which page you are viewing. When you use this button, you must click the
check box of the user you want to remove from the system.

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Working with the User Configuration Applications Chapter 3

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The Edit User Information page enables you to create or modify user account
information and the User Group area allows you to change the user groups
that the user belongs to. When a user belongs to a user group, that user
inherits any privileges that the group currently has. Also, if privileges inherited
from a group are later removed, the user forfeits those privileges. The
Privileges area displays all privileges defined for the Unified Assurance
system.

Since this page is a user management page, you can only edit the From User?
column. The From Group? column indicates if the user inherited the privilege
from any groups they belong to, and the Assigned? column indicates if the
user has the privilege regardless of inheriting it from a group or if it is assigned
directly to the user.

Figure 3.27 displays the Edit User Information page.

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The next section describes the elements that appear on the Edit User
Information page.

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Working with the User Configuration Applications Chapter 3

The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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Working with the User Configuration Applications Chapter 3

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

Refresh Button
This option enables you to refresh the screen you are viewing.

Username Field
This option enables you to enter your user name for logging in to the
Unified Assurance application.

Password Field
This option enables you to enter your password for logging in to the Unified
Assurance system.

Verify Password Field

This option enables you to re-enter a user’s password for verification.

First Name Field

This option enables you to change or view the user’s first name.

Last Name Field

This option enables you to change or view the user’s last name.

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Working with the User Configuration Applications Chapter 3

Description Field
This option enables you to enter or modify a description for a user or user
group profile. This field is optional.

Click to Assign Column

The check boxes that appear in the Click to Assign column enable you to
assign a user to a user group.

User Group Column

This option enables you to view currently defined user groups.

UA Administrator Group
This option enables the system administrator to perform the following
activities:

„ Schedule Summary reports from the Report Scheduler application.

„ Add Users or User Groups from the User Group Configuration

application.

„ Delete Users or User Groups from the User Group Configuration

application.

„ Modify User information from the User Configuration application.

„ Change User passwords from the User Configuration application

GeoProbe | Voice APM User Group

This option enables the user to perform the following activities:

„ View alarms from the Alarm Configuration application.

„ Create alarm profiles from the Alarm Profile Configuration

application.

„ View Summary reports from the

„ Planning: Summary Reports application.

„ Schedule Summary reports from the Report Scheduler application.

„ View Operations data from the Operation Dashboard application.

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Working with the User Configuration Applications Chapter 3

GeoProbe | Voice APM Administrator Group

This option grants the user the following privileges:

„ Create and change alarms from the Alarm Configuration application.

„ Create and change alarm profiles from the Alarm Profile

Configuration application.

„ Create and change alarm groups from the Alarm Group

Configuration application.

„ View Summary reports from the Planning: Summary Reports

application.

„ Schedule Summary reports from the Report Scheduler application.

„ View Operations data from the Operation Dashboard application.

From Group? Column

The check boxes that appear in the From Group? column indicate whether
or not the user has been given access to privileges by a User Group. A
check mark in one of the check boxes indicates that the corresponding
privilege has been inherited because of a group the user belongs to.

From User? Column

The check boxes that appear in the From User? column enable you to
assign privileges directly to a user. This is in addition to any group privilege
the user inherits.

Assigned? Column
The check boxes that appear in the Assigned? column indicate whether or
not a privilege has been assigned to a user. A check mark in one of the
check boxes indicates that the corresponding privilege has been granted to
the user (either directly or inherited from one of the user’s groups).

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Working with the User Configuration Applications Chapter 3

Privilege Name Column

This option enables you to view the following list of valid privileges for the
system.

„ Call Trace Drilldown—You can transition from an error log to

GeoProbe Web based call trace.

„ Edit User’s Own Info—You can modify your own user information.

„ User Administration—You can view, add, delete, and modify user

and user group profile information.

„ View Alarms—You can view the Alarm Browser application.

„ Edit Alarm Config—You can add, modify, and delete the alarm
information.

„ Edit Parameter Configuration GUI—You can add, modify, and delete

information that appears within the Parameter Configuration GUI.

„ View Summary Reports—You can view the Planning: Summary

Reports application.

„ View Operations Dashboard—You can view the Operations

application.

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Working with the User Configuration Applications Chapter 3

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You can setup, modify, or remove a User account in this section. The following
links provide you with the steps to accomplish these tasks:

„ Adding a User Account

„ Modifying a User Account

„ Deleting a User Account

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If you are a system administrator, you will need to add user accounts for each
of the users of the Unified Assurance system. You can use the Edit User
Information page to add a new user account to the Unified Assurance system.
This procedure explains how you can add a new user account and assign
access permissions to the user account.

Perform the following steps to add a user account.

Step Action

1. From the Unified Assurance Home page, click the User

Configuration link to open the User List Page.

2. Click the Add button to open the Edit User Information Page.

3. Type the user’s name for the user in the Username field.

4. Type the password for the user in the Password field.

5. Re-type the password in the Verify Password field for verification.

6. Type the user's first name in the First Name field. This field is
optional.

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Working with the User Configuration Applications Chapter 3

7. Type the user’s last name in the Last Name field. This field is
optional.

8. Type a brief description of the user in the Description field. This

field is optional.

9. To assign the user to an existing user group, click one or more

check boxes.

10. Click the Assign column to assign that user to the corresponding
user group.

11. Click one or more check boxes in the From User? column to
assign that user the corresponding privileges. This enables the
administrator to assign additional privileges to a user besides
those the user inherits from the user group to which he or she
belongs.

For more information on user privileges, refer to the Edit User Information
Page.

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If you are a system administrator, you may occasionally have to edit a user
account. This procedure contains the necessary steps for editing a user
account.

Perform the following steps to modified a user account.

Step Action

1. From the Unified Assurance Home page, click the User

Configuration link to open the User List Page.

2. Click the Edit link that corresponds to the User account you want
to modify. This action opens the Edit User Information page.

3. Make any necessary changes to the user account.

4. Click the Submit button to save your changes.

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Working with the User Configuration Applications Chapter 3

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If you are a system administrator, you may occasionally need to delete a user
account. This procedure contains the necessary steps for deleting a user
account.

Perform the following steps to delete a user account.

Step Action

1. From the Unified Assurance Home page, click the User

Configuration link to open the User List page.

2. Select the check box that corresponds to the user name you want
to delete.

3. Click the Delete button. A confirmation dialog box appears asking

you to confirm that you want to delete the user.

4. Click OK in the confirmation dialog box.

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Working with the User Configuration Applications Chapter 3

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The User Group List page enables you to view the current user groups that
exist for the Unified Assurance system. You can remove, modify, or create a
user group from the User Group List page. Figure 3.28 displays the User
Group List page.

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The next section describes the elements that appear on the User Group List
page.

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Working with the User Configuration Applications Chapter 3

The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
SIP, RTCP, RTP, and H.248 protocols.

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Working with the User Configuration Applications Chapter 3

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

Switch to User View

This option enables you to switch your view to the User view.

Refresh Button
This option enables you to refresh the screen you are viewing.

User Group Column

This option enables you to view currently defined user groups.

Delete Check Box

This option appears in the column to the left of each user group name. You
can click this check box and then the Delete button to remove a user
group.

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Working with the User Configuration Applications Chapter 3

UA Administrator Group
This option enables the system administrator to perform the following
activities:

„ Schedule Summary reports from the Report Scheduler application.

„ View Operations data from the Operations application.

„ Add Users or User Groups from the User Group Configuration

application.

„ Delete Users or User Groups from the User Group Configuration

application.

„ Modify User information from the User Configuration application.

„ Change User passwords from the User Configuration application.

GeoProbe | Voice APM User Group

This option enables the user to perform the following activities:

„ View alarms from the Alarm Configuration application.

„ Create alarm profiles from the Alarm Profile Configuration

application.

„ View Summary reports from the Planning: Summary Reports

application.

„ Schedule Summary reports from the Report Scheduler application.

„ View Operations data from the Operations application.

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Working with the User Configuration Applications Chapter 3

GeoProbe | Voice APM Administrator Group

This option grants the user the following privileges:

„ Create and change alarms from the Alarm Configuration application.

„ Create and change alarm profiles from the Alarm Profile

Configuration application.

„ Create and change alarm groups from the Alarm Group

Configuration application.

„ View Summary reports from the Planning: Summary Reports

application.

„ Schedule Summary reports from the Report Scheduler application.

„ View Operations data from the Operations application.

View Button
This option enables you to view the corresponding user or user group
information, depending on which page you are viewing.

Edit Button
This option enables you to edit the user’s profile information. When you
click this button, the Edit User Group Details Page opens.

Add Button
This option enables you to add a new user group to the list.

Delete Button
This option enables you to delete a user group, depending on which page
you are viewing. When you use this button, you must click the check box of
the user group you want to remove.

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Working with the User Configuration Applications Chapter 3

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The Edit User Group Details Page enables you to create or modify user
groups and contains the following areas:

„ Edit Group Details area—enables you to create or modify the user

group name.

„ Users area—enables you to change which users should be assigned to

the current user group.

„ Privileges area—enables the system administrator to change which

privileges should be assigned to the current user group.

Any users in the current user group will inherit any privileges that have been
assigned to the user group.

Figure 3.29 displays the Edit User Group Details page.

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The next section describes the elements that appear on the Edit User Group
Details page.

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Working with the User Configuration Applications Chapter 3

The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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Working with the User Configuration Applications Chapter 3

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

Refresh Button
This option enables you to refresh the screen you are viewing.

User Group Name Field

This option enables you to modify the User Group name.

Description Field
This option enables you to enter or modify a description for a user or user
group profile. This field is optional.

Click to Assign Column

The check boxes that appear in the Click to Assign column enable you to
assign a user to a user group or remove a user from the group.

Username Column
This option enables you to view a list of valid users for the system.

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Working with the User Configuration Applications Chapter 3

Privilege Name Column

This option enables you to view the following list of valid privileges for the
system.

„ Call Trace Drilldown—You can transition from an error log to

GeoProbe Web based call trace.

„ Edit User’s Own Info—You can modify your own user information.

„ User Administration—You can view, add, delete, and modify user

and user group profile information.

„ View Alarms—You can view the Alarm Browser application.

„ Edit Alarm Config—You can add, modify, and delete the alarm
information.

„ Edit Parameter Configuration GUI—You can add, modify, and delete

information that appears within the Parameter Configuration GUI.

„ View Management Reports—You can view the Planning: Summary

Reports application.

„ View Operations Dashboard—You can view the Operations

application.

Submit Button
This option enables you to save the changes you have made to the User
List page or the User Group List page.

Cancel Button
This option enables you to close the page or window you are working in
without saving any changes.

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Working with the User Configuration Applications Chapter 3

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You can setup or delete a GeoProbe | APM User group in this section. The
following links provide you with the steps to accomplish these tasks:

„ Adding a User Group Account

„ Modifying a User Group Account

„ Deleting a User Group Account

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If you are a system administrator, you will need to assign users to user groups.
You can use the Edit User Information Page to add a new user group account
to the Unified Assurance system. Doing so enables you to control which areas
different groups of users can access or modify. This procedure explains how
you can add a new user group account as well as assign access permissions
for them.

Perform the following steps to add a user group account.

Step Action

1. From the Unified Assurance Home page, click the User Group
Configuration link to open the User Group List page.

You must configure a User account before you add a User group. See
Adding a User Account procedure to configure a User account.

2. Click the Add button to open the Edit User Group Details page.

3. Type the user group name in the User Group Name field.

4. Type a brief description of the user group in the Description field.

5. Click the check boxes in the Click to Assign column that

correspond with the users you want to add to the user group you
are creating.

6. Click one or more check boxes that correspond to the privileges

you want to assign to your user group.

For more information on user group privileges, refer to the Edit User Group
Details Page.

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Working with the User Configuration Applications Chapter 3

0RGLI\LQJD8VHU*URXS$FFRXQW

If you are a system administrator, you may occasionally need to edit a user
group. This procedure contains the necessary steps for modifying a user
group account.

Perform the following steps to modify a user group account.

Step Action

1. From the Unified Assurance Home page, click the User Group
Configuration link to open the User Group List page.

2. Click the Edit link that corresponds to the User Group account you
want to modify. This action opens the Edit User Group Details
page.

3. Make any necessary changes to the User Group account.

4. Click the Submit button to save your changes.

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If you are a system administrator, you may occasionally need to delete a user
group. This procedure contains the necessary steps for deleting a user group
account.

Perform the following steps to delete a user group account.

Step Action

1. From the Unified Assurance Home page, click the User Group
Configuration link to open the User Group List page.

2. Select the check box that corresponds to the User Group you want
to delete.

3. Click the Delete button. A confirmation dialog box appears asking

you to confirm that you want to delete the user group.

4. Click OK in the confirmation dialog box.

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Working with the Parameter Configuration Applications Chapter 3

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The Parameter Configuration applications enable you to set the KPI
thresholds for the Operations application. You can configure the thresholds for
SIP, RTCP, RTP, and H.248 near real-time or historical data. See Appendix B
for a complete list of the KPIs the GeoProbe | APM application uses.

The next sections that describe the pages that you can access with the
Parameter Configuration application are:

„ Defining the Performance Thresholds Configuration Page

„ Defining the Threshold Multiplier Configuration Page

„ Defining the KPI Threshold Type Configuration Page

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The Performance Thresholds Configuration Page enables you to configure

near real-time thresholds for the Operations Dashboard application with five
minute entries. Figure 3.30 displays the Performance Thresholds
Configuration page.

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The next sections describe the elements that appear on the Performance
Thresholds Configuration page.

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Working with the Parameter Configuration Applications Chapter 3

The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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Working with the Parameter Configuration Applications Chapter 3

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

Disable Confirmations Check Box

This option enables you to remove the confirmation windows that appear
within this application, reminding you about any changes you make to the
Web page.

Cancel Button
This option enables you to return to the Configuration Parameter Web
page without saving your changes.

Reset Button
This option enables you to undo any unsaved changes to the Web page.

Save Button
This option enables you to save any changes made to this Web page.

Protocol: Options Menu

This option enables you to select either H.248, RTCP, RTP, SIP, or all
protocols, which appear in the Protocol column of the Web page.

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Working with the Parameter Configuration Applications Chapter 3

Node Type: Options Menu

This option enables you to select a node type for the protocol you select.

KPI: Options Menu

This option enables you to filter a specific KPI, which appears in the KPI
column of the Web page. See Appendix B for a complete list of the KPIs
the GeoProbe | APM application uses.

Percentage KPI Type: Options Menu

This option enables you to display the following KPI types:

„ Percentage type KPI

„ Non-percentage KPI

„ Both Percentage and Non-percentage KPI

The true option displays only percentage type KPI. The false option
displays only non-percentage KPI. Use the asterisk (*) option to display
both KPIs. A non-percentage value indicates a count.

Protocol Column
This option lists the protocol that you select from the Protocol options
menu. By clicking this column’s link, you can sort by ascending or
descending order.

Node Type Column

This option lists the node types that you select from the Node Type options
menu. By clicking this column’s link, you can sort by ascending or
descending order.

KPI Column
This option lists the KPI types that you select from the KPI options menu.
By clicking this column’s link, you can sort by ascending or descending
order.

Percentage KPI Type Column

This option indicates if the KPI is a percentage KPI or a non-percentage
KPI. A check mark in this column’s check boxes indicate the Percentage
KPI type. A non-percentage value indicates a count.

Threshold Text Box with Down Arrow

This option enables you to change all threshold values on this Web page.
When you enter a number in the text box and then click the down arrow,
the action applies the value to all thresholds on the Web page.

Threshold Text Box

This option enables you to view or modify the threshold values. Valid
options for a percentage KPI is 0 or 1.

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Working with the Parameter Configuration Applications Chapter 3

Actions Column
This option displays the rows of the Web page that you are modifying
before you save any changes to the page. When the U symbol, undo,
contains the color gray, no changes have occurred to the row of the Web
page. When the U symbol, undo, contains the color yellow, changes have
occurred to that specific row. After you save your changes, this column
defaults to the color gray.

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Working with the Parameter Configuration Applications Chapter 3

'HILQLQJWKH7KUHVKROG0XOWLSOLHU&RQILJXUDWLRQ3DJH

The Threshold Multiplier Configuration page enables you to configure

historical count thresholds for the Operations Dashboard application. You use
this Web page to configure the Operation Dashboard application’s historical
mode. This Web page enables you to set the non-ratio (peg count) KPI’s
threshold as a multiple of the system’s entry aggregate interval.

You can also select a specific filter using the Protocol options menu.

Figure 3.31 displays the Threshold Multiplier Configuration page.

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The next section describes the elements that appear on the Threshold
Multiplier Configuration page.

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Working with the Parameter Configuration Applications Chapter 3

The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

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Working with the Parameter Configuration Applications Chapter 3

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

Disable Confirmations Check Box

This option enables you to remove the confirmation windows that appear
within this application, reminding you about any changes you make to the
Web page.

Cancel Button
This option enables you to return to the Configuration Parameter Web
page without saving your changes.

Reset Button
This option enables you to undo any unsaved changes to the Web page.

Save Button
This option enables you to save any changes made to this Web page.

Protocol: Options Menu

This option enables you to select either H.248, RTCP, RTP, SIP, or all
protocols, which appear in the Protocol column of the Web page.

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Working with the Parameter Configuration Applications Chapter 3

KPI: Options Menu

This option enables you to filter a specific KPI, which appears in the KPI
column of the Web page. See Appendix B for a complete list of the KPIs
the GeoProbe | APM application uses.

Time Frame: Options Menu

This option enables you to select a specific time frame that the application
filters the KPI data.

Protocol Column
This option lists the protocol that you select from the Protocol options
menu. By clicking this column’s link, you can sort by ascending or
descending order.

KPI Column
This option lists the KPI types that you select from the KPI options menu.
By clicking this column’s link, you can sort by ascending or descending
order.

Time Frame Column

This option lists the time frames that you select from the Time Frame
options menu. By clicking this column’s link, you can sort by ascending or
descending order.

Threshold Text Box with Down Arrow

This option enables you to change all threshold values on this Web page.
When you enter a number in the text box and then click the down arrow,
the action applies the value to all thresholds on the Web page.

Threshold Multiplier Text Box

This option enables you to enter a threshold multiplier value for specific
time frame. A common entry to use is 5, indicating five minutes.

Actions Column
This option displays the rows of the Web page that you are modifying
before you save any changes to the page. When the U symbol, undo,
contains the color gray, no changes have occurred to the row of the Web
page. When the U symbol, undo, contains the color yellow, changes have
occurred to that specific row. After you save your changes, this column
defaults to the color gray.

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Working with the Parameter Configuration Applications Chapter 3

'HILQLQJWKH.3,7KUHVKROG7\SH&RQILJXUDWLRQ3DJH

The KPI Threshold Type Configuration page enables you to modify the
threshold types for the media or signaling categories. Figure 3.32 displays the
KPI Threshold Type Configuration page.

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The next section describes the elements that appear on the KPI Threshold
Type Configuration page.

GeoProbe | APM 2.0 FR3 220

Working with the Parameter Configuration Applications Chapter 3

The Unified Assurance menu contains the following options.

Alarm Browser This option enables you to select the Alarming

application, which provides you with near real-time
alarms that consist of proactive fault recognition
allowing for quicker resolution of network issues.

Report Scheduler This option enables you to select the Reporting

application, which provides you with Web interfaces
where you can schedule new GeoProbe | APM
Summary reports as well as view, edit, and delete
existing scheduled GeoProbe | APM Summary
reports.
Alarm This option enables you to select the Alarm
Configuration configuration application, which provides you with
Web interfaces to configure alarms, alarm groups,
and profiles for network entities or protocols.
User This option enables you to select the User
Configuration Configuration application, which provides you with
Web interfaces to add new user accounts, individual
or groups, and manage access levels through the
granting of privileges for each user or group account.
Parameter This option enables you to select the Parameter
Configuration Configuration application, which provides you with
Web interfaces to configure Performance, Key
Performance Indicators (KPIs), and Threshold
Multipliers for the Operations application using the
Signaling and Media protocols.

GeoProbe | APM 2.0 FR3 221

Working with the Parameter Configuration Applications Chapter 3

The GeoProbe menu contains the following options.

Planning: This menu enables you to select the Planning:

Network Analysis Network Analysis application, which provides you
with OLAP historical report capabilities for in-depth
analysis and trend evaluation.

Operations This menu enables you to select the Operations

Dashboard Dashboard application, which provides you with an
automated troubleshooting path to resolve current
network degradation issues through near real-time
operations. It also provides previous network
degradation issues with near real-time and historical
applications.
Reporting: This menu enables you to select the Reporting:
Summary Reports Summary Reports application, which provides you
with hourly, daily, and monthly summary reports
indicating the health of the network protocols and
entities.

Home Button
This option appears at the top of all Unified Assurance pages and enables
you to return to the Unified Assurance Home page.

Log Out Link

This option appears at the top right of all Unified Assurance pages and
enables you to log out of the Unified Assurance system.

Disable Confirmations Check Box

This option enables you to remove the confirmation windows that appear
within this application, reminding you about any changes you make to the
Web page.

Cancel Button
This option enables you to return to the Configuration Parameter Web
page without saving your changes.

Reset Button
This option enables you to undo any unsaved changes to the Web page.

Save Button
This option enables you to save any changes made to this Web page.

Category: Options Menu

This option enables you to select Media, Signaling, or both protocols,
which appear in the Category column of the Web page.

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Working with the Parameter Configuration Applications Chapter 3

KPI: Options Menu

This option enables you to filter a specific KPI, which appears in the KPI
column of the Web page. See Appendix B for a complete list of the KPIs
the GeoProbe | APM application uses.

Threshold Type: Options Menu

This option enables you to select rising, falling or both threshold types.
Valid options are true for falling threshold and false for rising threshold. The
satiric (*) character enables you to select both falling and rising threshold
types. If you select true, only the falling KPI displays on the Web page.

Category Column
This option lists the category that you select from the Category options
menu. By clicking this column’s link, you can sort by ascending or
descending order.

KPI Column
This option lists the KPIs that appear as a percentage value. A check mark
in this column’s check boxes indicate that the Percentage KPI Type:
options menu is set to true for the specific KPI in the row the check box
appears.

Threshold Type (Falling) Check Box

This option enables you to change the threshold types to all falling or all
rising. When you enter a check mark in the Threshold Type (Falling) text
box, all rows in this column will change to falling KPI. When you deselect
this check box, all rows in this column revert back to rising KPI.

Threshold Type (Falling) Column

This option lists the either falling or rising threshold values that you select
from the Threshold Type: options menu. If you select True, a check mark
appears within the Threshold text box, enabling the falling threshold. By
clicking this column’s link, you can sort by ascending or descending order.

Actions Column
This option displays the rows of the Web page that you are modifying
before you save any changes to the page. The color gray indicates that
there are no changes and the color yellow indicates that you modified that
specific row. When you save your changes, this column defaults to the
color gray.

GeoProbe | APM 2.0 FR3 223

 A
Appendix A

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29(59,(:
The GeoProbe | APM (Advanced Performance Monitoring Application)
application uses a Web portal application and an Online Analytical Processing
(OLAP) reporting tool that enables you to analyze, organize, and distribute the
report data using a standard Web browser. Cognos’ Upfront application is the
Web portal application that allows you to organize and manage report data.
Cognos’ PowerPlay Web explorer is the OLAP reporting environment that
enables you to explore the GeoProbe | APM multi-dimensional cubes.

The following sections in this chapter that provide you with information and
procedures for the OLAP third-party software application are:

„ Upfront Web Portal Application

„ PowerPlay Web Explorer Application

GeoProbe | APM 2.0 FR3 224

Upfront Web Portal Application Appendix A

83)5217:(%3257$/$33/,&$7,21
The GeoProbe | APM Network Planning application uses Cognos’ Upfront
application that functions as a Web portal. You use Upfront to view, find,
organize, and share your report data on the Web.

When you click the Network Planning application link from the Unified
Assurance Home page (see Figure 1.2), the Upfront Logon Web page
appears, allowing you to log on to the GeoProbe | APM Planning: Network
Analysis application (see Figure A.1).

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After you successfully log on, the Upfront Web page opens in your Web
browser and enables you to explore the report data on the Upfront Web page.

See Accessing Planning: Network Analysis Application Data for more

information about logging on to Upfront.

The following sections that explain how to access Upfront and manage
report data from Upfront are:

„ Locating Information

„ Organizing Information

GeoProbe | APM 2.0 FR3 225

Upfront Web Portal Application Appendix A

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You use the Upfront application to locate and manage historical information.
The Right Content frame, the Index tab, and the Search tab enable you to
locate or browse existing report data. You can also search for specific
information in the NewsIndex folder. The following sections explain the various
methods to locate information using the Upfront Web Portal application:

„ Index Tab

„ Expanding and Hiding the Index Tab

„ Search Tab

„ Right Content Frame

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The Cognos Upfront application contains an index tab that appears on the left
side of the portal and is a hierarchical representation of the information you
view in Upfront. You can change the appearance of the content within the
Index tab by expanding or hiding it.

GeoProbe | APM 2.0 FR3 226

Upfront Web Portal Application Appendix A

([SDQGLQJDQG+LGLQJWKH,QGH[7DE

You can expand the Index tab to use the hierarchical tree to navigate the
Upfront Web display. You can also hide the Index if you want to increase the
available space in the Right Content frame to view the Web page. Perform the
following steps to expand the index tab.

Step Action

1. From the Upfront application, click the Expand Left Arrow button
to hide the hierarchical tree within the Index tab in the upper left
corner of the Right Content frame (see Figure A.2).

Expand Left Arrow button

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GeoProbe | APM 2.0 FR3 227

Upfront Web Portal Application Appendix A

View the report data on the Web page. The Expand Left Arrow button changes
to a Hide Right Arrow button providing an expanded and increased Right
Content frame (see Figure A.3).

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2. Select the APM Voice hyperlink from the NewsIndex folder to view
an expanded Web display.

Perform the following steps to hide the index tab.

Step Action

1. From the Upfront application, click the Hide Right Arrow button to
expand the hierarchical tree within the Index tab in the upper left
corner of the Right Content frame.

GeoProbe | APM 2.0 FR3 228

Upfront Web Portal Application Appendix A

2. View the Index and Search tabs from the Left Content frame. The
Hide Right Arrow button changes to a Expand Left Arrow button
(see Figure A.4).

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3. Select the APM Voice hyperlink from the NewsIndex folder to view
the default Web display.

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You can locate the Search tab on the left side of the portal. A search finds
entries that meet the criteria that you specify and lists them in this tab. You can
also use the Find command to locate information within the Web display. Refer
to the Searching Planning: Network Analysis Report Application Data
procedure for more information about using this command.

After performing your search, you can view search results in the Right
content frame instead of the Search tab. Click the View Results in Right
Frame hyperlink in the Search Results list at the top of the Search tab to
perform this task.

GeoProbe | APM 2.0 FR3 229

Upfront Web Portal Application Appendix A

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The Right Content frame in the Upfront application, located on the right side of
the Web page, contains the NewsIndex that enables you to perform the
following tasks:

„ Access GeoProbe | APM cube data

„ Organize information in the Upfront NewsIndex

„ Access Cognos user documentation

„ Create shortcuts to a NewsBox

„ Share NewsBox information with other users

For more information about working with the Cognos Upfront Web page,
click the Guide to Documentation hyperlink within the NewsIndex folder.

You can navigate the Upfront application by using the right content frame to
locate any NewsBox or the APM Voice hyperlink. When you select a folder
from the Left Content frame, the contents appear in the Right Content frame.

Figure A.5 displays Upfront’s Right Content frame from the NewsIndex area.

NewsBox
APM Voice
Hyperlink

Right Content frame

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GeoProbe | APM 2.0 FR3 230

Upfront Web Portal Application Appendix A

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You can organize entries in the Upfront NewsIndex to group your entries and
create hierarchies. By using multiple hierarchies, you can present different
views of the same content. You can choose to group entries by using a
common factor, such as topic or frequency of use.

The following sections that explain the various methods of organizing

information from the NewsIndex and NewsBoxes are:

„ NewsIndex

„ NewsBox

„ Creating a NewsBox

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The NewsIndex resides within the Index tab and contains a hierarchy that
contains the hyperlinks for accessing the GeoProbe | APM cubes. When you
access the Upfront application, the NewsIndex appears in the Right Content
frame by default (see Figure A.6).

APM Voice cube data

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GeoProbe | APM 2.0 FR3 231

Upfront Web Portal Application Appendix A

You can view the following hyperlink entries and tools depending on your user
class with the Upfront NewsIndex:

„ Administration

„ Personal NewsBoxes

„ Guide to Documentation

„ APM Voice

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An Upfront NewsBox contains other NewsBoxes, shortcuts, reports, custom

views, and Uniform Resource Locators (URLs). When you click a NewsBox,
the contents of the NewsBox appear in the right content frame
(see Figure A.7).

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When you customize a GeoProbe | APM view, you can save specific
measures and dimensions of the modified view to your NewsBox. Modified
views appear as entries that you can access again without having to recreate
and redefine the measures and dimensions to be included or excluded.

After you save a modified view, you can select the view again by clicking the
associated hyperlink to reopen the view in the Cognos PowerPlay Web
Explorer application. The following procedures provide you with the steps to
complete the tasks to create a NewsBox.

GeoProbe | APM 2.0 FR3 232

Upfront Web Portal Application Appendix A

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You can create additional NewsBoxes under your own NewsBox to organize a
custom report. When you create a NewsBox, you specify the appearance and
placement in the NewsIndex.

Perform the following steps to create a NewsBox.

Step Action

1. From the New Options menu in the Right content frame of Upfront,
click NewsBox (see Figure A.8). The New NewsBox wizard
appears.

New Options menu

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Upfront Web Portal Application Appendix A

2. Type the name of the NewsBox in the Name box.

3. Type a description in the Description box if you want a description.

4. Perform one of the following steps to choose the NewsBox in

which you want to place the new NewsBox:

„ Click OK to place the new NewsBox in the most recently

opened NewsBox.

„ If you do not have write privileges in your personal NewsBox,

click Other NewsBox, then click the NewsBox you want. Click
Finish to place the new NewsBox in another NewsBox.

The new NewsBox is created. The access privileges for the new
NewsBox are the same as for the destination NewsBox.

See the Working with the User Configuration Applications for more
information about access privileges.

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PowerPlay Web Explorer Application Appendix A

32:(53/$<:(%(;3/25(5$33/,&$7,21
The GeoProbe | APM Network Planning application uses the Cognos
PowerPlay Web explorer product as a third-party reporting and analysis
application. This Cognos product allows you to generate and view historical
call data, enabling you to analyze different dimensions of the data.

You can view and explore report data by using your Web browser with the
Cognos PowerPlay Web explorer application. When you enter a specific cube
entry point from the Cognos Upfront Web page, Cognos’ PowerPlay Web
explorer application opens, enabling you to view the available cube
dimensions and measures. Cognos PowerPlay provides the following options
from your Web browser to explore cube data:

„ Filter values from the Dimension Viewer

„ Hide or show a measure

„ Nest a Web display to show lower levels or other dimensions

„ Drill down from any category for further details

„ Change the display format with the toolbar

The Crosstab Web display format is the default display for the cubes.

The PowerPlay Web Explorer’s interface enables you to explore call data
using several methods of viewing the cube information. By using this
application you can locate specific categories or measures for your analysis of
the cubes, or explore data by drilling down for more specific details or drilling
up for more general reporting.

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PowerPlay Web Explorer Application Appendix A

Figure A.9 shows an example of the PowerPlay Web explorer application that
you view from your browser.

Level Selector Row and Column Options menus Dimension Line area

Dimension
Viewer
area

Toolbar area

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Cognos’ PowerPlay Web Explorer application only supports Microsoft’s

Internet Explorer 5.5 or 6.0.

The next sections that define the options of the PowerPlay Web explorer are:

„ Left Navigation Pane

„ Right Results Display Pane

„ Toolbar Area

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PowerPlay Web Explorer Application Appendix A

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The Left Navigation Pane contains a Dimension Viewer that displays a full tree
view of the dimensions and measures within the cubes. This view helps you
understand the data structure and locate the dimensions and measures you
need quickly (see Figure A.10).

Left Navigation pane

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The next section discusses the Dimension Viewer that you can locate from the
Left Navigation pane.

GeoProbe | APM 2.0 FR3 237

PowerPlay Web Explorer Application Appendix A

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The Dimension Viewer enables you to view all dimensions, levels, and
categories with report data in a Windows folder-like presentation. You can drag
items from the Dimension Viewer area to add categories to rows or columns,
perform filtering, and reorganize the dimension line on either a crosstab or a
chart.

You can also right-click the categories to perform actions on the data. In the
Dimension Viewer area, you can accomplish the following tasks using drag
and drop or right-clicking:

„ Change a row or column

„ Change a measure

„ Create a single row nested crosstab or chart

„ Filter

If you prefer to use the full browser window for the Web display, you can
close the dimension viewer by clicking the Hide/Show icon from the toolbar.
See Option Icons for more information.

The Dimension Viewer Area contains the following options.

Cube Entry Folder

This option contains the dimensions and measures for the cube entry you
select. Valid options are Busy Hour, Daily, and Monthly.

Dimension Folders
This option contains the available dimensions that you can use to create a
view.

Measure Folder
This option contains statistics that you use to quantify call activity and
quality.

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PowerPlay Web Explorer Application Appendix A

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The Right Results Display pane enables you to view a cube’s report data
(see Figure A.11).

Right Results Display pane

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The Crosstab display is the default display for the Network Planning
application.

The Right Results frame of the PowerPlay Web explorer contains the following
options.

Dimension Line
This option contains the available dimensions that you can use to filter the
historical call data from a specific cube.

Dimensions Options Menu

This option enables you to view a set of categories for a selected
dimension that you use to filter the historical call data for a view.

Results Display
This option contains the multi-dimensional cube’s call data that you view.
When you right-click the row and column headings, or data cells, the
available actions appear in a Options menu.

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PowerPlay Web Explorer Application Appendix A

Level Selector Options Menu

This option contains toolbar buttons that enable you to explore the report
data. Left-click the row and column Level Selector Options menu to open
the toolbar.

The next section discusses the Level Selector Options Menu that resides
within the Right Results Display pane.

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The Level Selector Options menus contain toolbar buttons that enable you to
explore report data. When you left-click a specific row or column from the
Level Selector bar areas, a toolbar opens with buttons that you can select to
perform shortcuts within the display (see Figure A.12).

Level Selector Row and Column Options menu

Level
Selector
toolbar

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Refer to Cognos’ PowerPlay Web User Guide for more information about
the options that reside on the toolbar.

GeoProbe | APM 2.0 FR3 240

PowerPlay Web Explorer Application Appendix A

7RROEDU$UHD

The PowerPlay Web Explorer toolbar contains icons that enable you to
distribute results, locate additional information about a view, or change the
appearance of a display (see Figure A.13).

Toolbar area Return to Source icon

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The next sections that discuss the toolbar buttons are:

„ Display Icons

„ Option Icons

„ Distribution Icons

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PowerPlay Web Explorer Application Appendix A

'LVSOD\,FRQV

You can change the presentation format of the PowerPlay Web display to use
the available information more effectively. When you click a GeoProbe | APM
cube from Upfront, the PowerPlay Web explorer browser appears with the
available dimension and measure folders including the default Crosstab Web
display (see Figure A.14).

Display icons

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After you choose the dimensions and measures you want for a display, you
can view the report data with the following options:

„ Crosstabs—displays report data in a tabular format

„ Charts—displays report data as a graphic

„ Lists—displays report data in a row and column format

„ Forms—displays report data one row at a time

The PowerPlay Web Explorer toolbar contains Options menus for the Web
displays. By clicking the arrow next to the Crosstab and Chart display icons,
you can select the displays you prefer.

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PowerPlay Web Explorer Application Appendix A

Table A.1 summarizes the Display icons that reside on the PowerPlay Web
explorer toolbar.

7DEOH$'LVSOD\,FRQV

Crosstab icon This icon enables you to view data in a tabular format,
which is the default display type for GeoProbe | APM.
When you click the arrow next to the Crosstab icon, an
Options menu appears where you can locate the Indented
Crosstab icon.

Indented This icon enables you to view and analyze the levels of
Crosstab Icon nested categories. This display presents a more compact
format than a crosstab, making it better for printing.

Chart Icon This icon enables you to create a display in graphic form.
The Chart display enables you to distinguish trends,
compare and contrast data, and make quick data
summaries. When you click the arrow next to the Chart
icon, a Options menu appears where you can locate the
Simple Bar, Pie Chart, Cluster Bar, Stacked Bar, Multiline,
and 3D Bar icons.
Simple Bar Icon This icon shows a change over a specific time period, a
contrast of two or more variables, and reveals trends for
related measures in a clear format.

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PowerPlay Web Explorer Application Appendix A

7DEOH$'LVSOD\,FRQV &RQWLQXHG

Pie Chart Icon This icon enables you to view a summary row of each
column to show its proportional contribution to the whole.
This display is useful when analyzing related measures.

Clustered Bar This icon plots the cell values of a crosstab in groups so
Icon that you can easily compare related information,
summaries, and categories. Each bar in a group represents
the row value. The GeoProbe | APM Network Planning
application creates one bar group for each column.

Stacked Bar This icon enables you to view trends across columns by
Icon plotting the relative proportions of parts to the whole and
the relationship between the parts. The GeoProbe | APM
Network Planning application creates one bar for each
column. A segment represents the row value within a bar.

Multiline Icon This icon enables you to view trends across columns by
plotting the cell values of a crosstab in a line chart. The
GeoProbe | APM Network Planning application creates one
line for each column, with a segment of the line
representing each row value. You can use this display to
reveal and compare trends and cycles that show
relationships between variables, or to show time series
analysis and relationships between variables.

3D Bar Icon This icon enables you to view trends across columns by
plotting the cell values of a crosstab in a three-dimensional
bar. You can use this display to show relationships between
two or more variables to analyze large quantities of data
that are difficult to interpret, or to provide a different
perspective on the data.

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PowerPlay Web Explorer Application Appendix A

2SWLRQ,FRQV

You can improve the presentation of your display and further analyze the
GeoProbe | APM cube data by using the icons on the PowerPlay Web explorer
toolbar in this section. Figure A.15 displays the icons that are discussed in
this section of the guide.

Option icons

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Table A.2 summarizes the Options icons that reside on the PowerPlay Web
Explorer toolbar.

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Split View Icon This icon enables you to improve your presentation and
analytical capabilities by viewing a Crosstab and Chart
display together in one browser window.

With the Split View icon, both displays use the same data and
remain fixed even if you drill or filter in one view. You can
save split views with PDF exports and bookmarks created in
the PowerPlay Web Explorer.

Display This icon enables you to use a horizontal scaling for a Chart
Options Icon display.

Calculation This icon enables you to calculate a row or column within the
Window Icon display.

Show/Hide This icon enables you to hide or show a column or row within
Icon the display.

Swaps Row This icon enables you to exchange the positions of

and Columns categories in rows and columns. For example, if the display
Icon contains a few rows but many columns that exceed the width
of the printed page, you can swap the rows and columns to fit
the display on one page.

Zero This icon enables you to remove rows or columns that

Suppression contain all zeros. A Zero Suppression message appears at
Icon the bottom of the display page when you apply this feature.

GeoProbe | APM 2.0 FR3 245

PowerPlay Web Explorer Application Appendix A

7DEOH$2SWLRQ,FRQV &RQWLQXHG

80/20 This icon enables you to remove rows or columns whose

Suppression absolute values do not contribute to the top 80 percent of
Icon results. It then summarizes the removed rows or columns into
a single row or column called “Other.” You can only apply this
button to a single measure.

When you apply 80/20 suppression, you must apply it to a

single measure. After you apply this button to a single
measure, the data for the cells is sorted in descending order
and a total is made of the absolute values. Then the sorted
values are added until the cumulative total is eighty percent
of the total. If the last value added to the cumulative total
appears in more than one cell, all those cells are considered
part of the eighty percent.

Custom This icon enables you to apply an exception to a display by

Exceptions selecting a row, column, or measure in the Crosstab display.
Icon

Agent Icon This icon enables you to create an agent that examines a
data source on a predefined schedule to determine if a
business event occurs. For this software version of
GeoProbe | APM, this icon appears dimmed and unavailable
on the toolbar.
Explain Icon This icon enables you to view an explanation of the
information you are exploring. The explanation contains
general information about the status of the current display.

Find Icon This icon enables you to search any specific text within the
cube’s call data.

Drill Icon This icon enables you to drill through to another layer of
report data. For this software version of GeoProbe | APM,
this icon appears dimmed on the toolbar and unavailable.

Help Icon This icon enables you to access the Cognos’ PowerPlay Web
Explorer Online Help.

GeoProbe | APM 2.0 FR3 246

PowerPlay Web Explorer Application Appendix A

'LVWULEXWLRQ,FRQV

The Distribution icons enable you to deliver the results of any view you create
using specific toolbar icons. You can distribute report data using the following
methods:

„ PDF file

„ CSV (Excel Spreadsheet)

„ NewsBox entry

Figure A.16 displays the icons that are discussed in this section of the guide.

Distribution icons

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Table A.3 lists the Distribution icons that reside on the PowerPlay Web
explorer toolbar.

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Prepare a This icon enables you to create a URL so you can

Bookmark Icon bookmark the report data. This button captures the
complete URL for your report data and appears in the
Location or Address box of your Web browser. This URL
includes information about the categories in the display,
data formats, and filtering that is not usually included in the
URL. After you capture the URL, you can bookmark the
display and add its URL to your list of bookmarks or
favorites in your Web browser.
File Options This icon contains a Options menu where you can locate
Icon the Reset, Get Data, Export PDF, and Export CSV icons.
By clicking the arrow next to the File Options icon, the
Options menu appears.

Reset Icon This icon enables you to refresh the display within the
PowerPlay Web Explorer application.

Get Data Icon This icon minimizes the report data by containing it within a
hyperlink for you to view at a later time without allowing
other users to view the data.

GeoProbe | APM 2.0 FR3 247

PowerPlay Web Explorer Application Appendix A

7DEOH$'LVWULEXWLRQ,FRQV &RQWLQXHG

Export PDF Icon This icon enables you to generate the report data in a
Portable Document Format (PDF). A separate submenu
appears when you save report data using this file
distribution method.

You must have Adobe Acrobat Reader version 4.01 to

export a view to a PDF file.
Export CSV Icon This icon enables you to export data in the PowerPlay Web
display to use with other applications. The GeoProbe | APM
Network Planning application saves the report data you
export to a comma separated value (.csv) file format. A
separate submenu appears when you save the report data
using this distribution method.
Save Icon This icon enables you to save any changes you make to a
specific display that you save. If you do not have the
Cognos root class privilege, this option appears dimmed
and is unavailable.

Save As Icon This icon enables you to save a display to a NewsBox

folder within the Upfront Web application. In Upfront, users
who have access to a NewsBox can delete a primary
NewsItem.

If you do not want other users to delete the saved display,

you can publish it as a NewsItem to a personal NewsBox,
and then create a linked NewsItem in another NewsBox by
copying the NewsItem to that NewsBox.

The next sections that discuss the various methods of distributing the report
data are:

„ CSV Format

„ PDF Format

„ E-mail Format

GeoProbe | APM 2.0 FR3 248

PowerPlay Web Explorer Application Appendix A

&69)RUPDW

You can export the report data, enabling you to generate report data in a CSV
format (see Figure A.17).

Refer to Exporting Planning: Network Analysis Application Data for more

information about exporting with a CSV format.

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GeoProbe | APM 2.0 FR3 249

PowerPlay Web Explorer Application Appendix A

3'))RUPDW

You can export the report data, enabling you to generate report data in a PDF
format (see Figure A.18).

The report you create in the PDF format must contain less than 250,000 cells
in order for it to generate without errors. Refer to Printing Planning: Network
Analysis Application Data for more information about exporting with a PDF
format.

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GeoProbe | APM 2.0 FR3 250

PowerPlay Web Explorer Application Appendix A

(PDLO)RUPDW

You can e-mail the report data by creating a URL, which appears in the
Location or Address box of your Web browser. After you capture the URL, you
can bookmark the display and add its URL to your list of bookmarks or
favorites in your Web browser (see Figure A.19).

Refer to Bookmarking Planning: Network Analysis Application Data for more

information about creating a URL to e-mail report data.

Add to Favorites submenu

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GeoProbe | APM 2.0 FR3 251

 B
Appendix B

4XDOLW\RI
6HUYLFH.3,V

29(59,(:
Tektronix’ GeoProbe | APM application provides you with the following Quality
of Service Key Performance Indicators (KPIs).
7DEOH*HR3UREH_$30.3,V

KPI RTCP DR H.248 DR

Total Media Count 1 RTCP DRs if one or more Count 1 H.248 DRs if one or
DRs RTCP DR’s are present in the more H.248 DR’s are present that
correlated DR. contains a valid RTP End Point
Performance IE in the correlated
DR.
Total Media Total Media Packets Sent is the Total Media Packets Sent is the
Packets number in the RTP Sender Total number in the Total RTP Packets
Packet Count from the RTCP Sent from the H.248 RTP End
[Link] first DR in the Point Performance [Link] first
correlated record that is found to DR in the correlated record that is
be a RTCP will be used for this a H.248 command with a UA RTP
KPI. End Point Performance IE and
the values are valid will be used
for this KPI.

GeoProbe | APM 2.0 FR3 223

Overview Appendix B

7DEOH*HR3UREH_$30.3,V &RQWLQXHG

KPI RTCP DR H.248 DR

Total Media Total Media Packets Lost is the Total Media Packets Lost is the
Packets Lost number in the RTP Receiver Total number in the Total RTP Packets
Packets Lost from the RTCP Lost from the H.248 RTP End
[Link] first DR in the Point Performance [Link] first
correlated record that is found to DR in the correlated record that is
be a RTCP will be used for this a H.248 command with a UA RTP
KPI. End Point Performance IE and
the values are valid will be used
for this KPI.
Total Media Packet Loss % should be Packet Loss % should be
Packets Lost % calculated as (Number Packets calculated as (Number Packets
Lost) / ((Number Packets Sent) + Lost) / ((Number Packets Sent) +
(Number Packets Lost)) (Number Packets Lost))
Minimum R Minimum Projected R Factor is the Minimum Projected R Factor is
Factor number in the RTP Receiver the number in the Projected R-
Projected R Factor from the RTCP Factor from the H.248 RTP End
OHDR. The minimum R Factor for Point Performance IE. The
each interval will be [Link] minimum R Factor for each
first DR in the correlated record interval will be [Link] first DR
that is found to be a RTCP will be in the correlated record that is a
used for this KPI. H.248 command with a UA RTP
End Point Performance IE and
the values are valid will be used
for this KPI
Minimum MOS Minimum Projected MOS Score is Minimum Projected MOS Score
Score the number in the RTP Receiver is the number in the Projected
Projected MOS Score from the MOS Score from the H.248 RTP
RTCP OHDR. The Minimum MOS End Point Performance IE. The
Score for each interval will be Minimum MOS Score for each
[Link] first DR in the interval will be [Link] first DR
correlated record that is found to in the correlated record that is a
be a RTCP will be used for this H.248 command with a UA RTP
KPI. End Point Performance IE and
the values are valid will be used
for this KPI

GeoProbe | APM 2.0 FR3 224

Overview Appendix B

7DEOH*HR3UREH_$30.3,V &RQWLQXHG

KPI RTCP DR H.248 DR

Average R Average Projected R Factor is the Average Projected R Factor is the

Factor number in the RTP Receiver number in the Projected R-Factor
Projected R Factor from the RTCP from the H.248 RTP End Point
OHDR divided by the Total Media Performance IE divided by the
[Link] first DR in the correlated Total Media [Link] first DR in
record that is found to be a RTCP the correlated record that is a
will be used for this KPI. H.248 command with a UA RTP
End Point Performance IE and
the values are valid will be used
for this KPI.
Average MOS Average Projected MOS Score is Average Projected MOS Score is
Score the number in the RTP Receiver the number in the Projected MOS
Projected MOS Score from the Score from the H.248 RTP End
RTCP OHDR divided by the Total Point Performance IE divided by
Media [Link] first DR in the the Total Media [Link] first DR
correlated record that is found to in the correlated record that is a
be a RTCP will be used for this H.248 command with a UA RTP
KPI. End Point Performance IE and
the values are valid will be used
for this KPI.
Total Media Total Media Packets Sent is the Total Media Packets Sent is the
Octets number in the RTP Sender Total number in the RTP Octets Sent
Octet Count from the RTCP from the H.248 RTP End Point
[Link] first DR in the Performance [Link] first DR in
correlated record that is found to the correlated record that is a
be a RTCP will be used for this H.248 command with a UA RTP
KPI. End Point Performance IE and
the values are valid will be used
for this KPI.
Average Average Kilobits is the number in Average Kilobits is the number in
Kilobits the RTP Sender Total Octet Count RTP Octets Sent from the H.248
from the RTCP OHDR divided by RTP End Point Performance IE
the Total Media [Link] first DR divided by the Total Media
in the correlated record that is [Link] first DR in the
found to be a RTCP will be used correlated record that is a H.248
for this KPI. command with a UA RTP End
Point Performance IE and the
values are valid will be used for
this KPI.

GeoProbe | APM 2.0 FR3 225

Overview Appendix B

7DEOH*HR3UREH_$30.3,V &RQWLQXHG

KPI RTCP DR H.248 DR

Average Packet Average Packet Delay is the Average Packet Delay is the
Delay number in the RTP Receiver number in Average RTP Packet
Average Packet Delay the RTCP Latency from the H.248 RTP End
OHDR divided by the Total Media Point Performance IE divided by
[Link] first DR in the correlated the Total Media [Link] first DR
record that is found to be a RTCP in the correlated record that is a
will be used for this KPI. H.248 command with a UA RTP
End Point Performance IE and
the values are valid will be used
for this KPI.
Average Packet Average Packet Jitter is the Average Packet Jitter is the
Jitter number in the RTP Receiver number in the Average RTP
Average Packet Jitter the RTCP Packet Jitter from the H.248 RTP
OHDR divided by the Total Media End Point Performance IE
[Link] first DR in the correlated divided by the Total Media
record that is found to be a RTCP [Link] first DR in the
will be used for this KPI. correlated record that is a H.248
command with a UA RTP End
Point Performance IE and the
values are valid will be used for
this KPI.
Excellent Bin Bin counts are derived from Bin counts are derived from
Count scoring MOS per call. Default scoring MOS per call. Default
value is [>4.5], can be defined by value is [>4.5], can be defined by
customer in configuration file. customer in configuration file.
Good Bin Count Bin counts are derived from Bin counts are derived from
scoring MOS per call. Default scoring MOS per call. Default
value is [4.0-4.4], can be defined value is [4.0-4.4], can be defined
by customer in configuration file. by customer in configuration file.
Fair Bin Count Bin counts are derived from Bin counts are derived from
scoring MOS per call. Default scoring MOS per call. Default
value is [3.2-3.9], can be defined value is [3.2-3.9], can be defined
by customer in configuration file. by customer in configuration file.

GeoProbe | APM 2.0 FR3 226

Overview Appendix B

7DEOH*HR3UREH_$30.3,V &RQWLQXHG

KPI RTCP DR H.248 DR

Poor Bin Count Bin counts are derived from Bin counts are derived from
scoring MOS per call. Default scoring MOS per call. Default
value is [2.6-3.1], can be defined value is [2.6-3.1], can be defined
by customer in configuration file. by customer in configuration file.
Unacceptable Bin counts are derived from Bin counts are derived from
Bin Count scoring MOS per call. Default scoring MOS per call. Default
value is [< 2.5], can be defined by value is [< 2.5], can be defined by
customer in configuration file. customer in configuration file.

GeoProbe | APM 2.0 FR3 227